Reviews of TELUS Store & Koodo Store - Authorized Dealer Custom Cellular (Optics Shop)

Natile Grasslin

Amazing Staff Here! They have helped our Family, through 7 different Cell phones..????

Candace Holl

They don't accept cash because of Covid.???? They need your name, address and phone number to buy a phone charging cord.???? Employee refused to pull her mask down when I told her I was hearing impaired and I couldn't hear her with a mask on. Will not be back.

Blaine McInnis

Very rude employees

Arctic Orca

Service was decent. The wait times are not good. The reality is that if there is going to be such a wait time, then make an appropriate space for it - furnish it. I would suggest a "now serving" number system - this will avoid any consumer confusion about who is next.

Jim Westwood

They were helpful in getting me prices on different models and plans being offered. The sales person brought out 4 different phones for Mr to look at and try. She even showed me a previous model of the phone that she owned and the picture quality. It was a good place to get an idea of what you want.

Shawn Bottle

OK service

Adam

Pleasant and knowledgable staff. Way to go team

Frank Hernandez

Nice place. Super useful and friendly staff. The girl that helped me made my plan and service better and affordable .

Tess Vantassel

Excellent customer service fro Jayden and helped me alot kuddos to the rest of the staff too

Kris Lowery

Very helpful - highly recommend!!!

Dion Alde

Bought phone on first entry after being unsure of what i wanted for daily use and functionality. Staff there was thorough in helping me make that final decision. Store is clean and well managed. Wait times may be included with your visit, be mindful. Phone selection for Android is small, but that might help with deciding.

Fox Imler

Call in about issues with my businesses internet not working. Person on the phone says that they see issues with the line. Tech shows up two days later and immediately says that nothing is wrong and it must be something on our end, despite the person on the phone seeing our issues when I first called. They clearly don’t understand the concept of intermittent issues and don’t care about resolving them either. Absolutely useless company if anything goes wrong.

Darcy Forster

Service was excellent, great experience

Tyler Palmer

We purchased new phones here. Great service. There's even a play room for the kids.

Raistlin Van Spronsen

Had some problems with my phone, took it here to get it looked at. They were very helpful and had to problem resolved in about 10 minutes. Would definitely recommend this place to everyone

Perry Guthmiller

Only cell phones. No stereo equipment. Wasted my time.

Lynnette Schile

Awesome service!

Mike Roland

They go out of their way to help you

Lindsay Woods

Love the guys at audio connections they are amazing. Happy group. Love it there

A. Nixon

I would give zero stars if I could since they give zero f*%ks about customers. Called 4 times. Left 4 messages. No response. My son went in 3 times they wouldnt help him. Had to get my son to send his phone home I took care of it here and send it back to him up there. Absolute bs. What should have been a quick and simple exchange on a brand new defective phone turned into this.

Daniel Bybee

Brooke listened to my issue with cellular data and the Netflix app. She confirmed it was now set to Wifi downloads only, then she got me a data top up to make to the end of my billing cycle. She was very polite also!

Madison Pimlott

Amazing service. Can help out with koodo, telus, Home services AND security!

Peter Calahasen

Good service,friendly staff,have Telus and Koodo service.

Lovepreet Singh

Wort place I ever went to. I brought a new phone it started giving me problems i went back there a guy told me they can replace it but they didn’t have the exact same device yet and told me to come back next day ,I went their next day and they refused to replace it its been a week they keep telling me to go to Apple technician in London drugs but that technician told me to go back to telus I don’t know what KIND OF SERVICE IS THAT NOBODY IS TAKING RESPONSIBILITY

Ellen Hook

Good friendly service

felisha correia

Love working here. Teamwork and sales.

Dolly Melnychuk

She was very helpful, thank you.

Johnny Hinkey Maniago

Service was friendly, prompt and professional

Alissa Hogan

Long wait times , unknowledgable, I recommend going else where

Rick Muir

Friendly, knowledgeable staff with an excellent assortment of phones to choose from.

Luke J

I had a great experience here. The staff were knowledgeable and very helpful with setting my parents up with new cell phone plans and a new phone.

Larry Isaac

Excellent customer service. Get the young guy in the back, great sense of humor.

Ed Sigioun

The lady was awesome so helpful

Caroline Kruta

Shout out to Jasmine from the Dawson Creek branch, this lady is lovely! Moved here from Ireland in the early part of the year, and went to Telus for our tech and Internet needs, she has always been so helpful. Today she helped us finally sort out our billing issues with Telus. We moved a couple of months ago and were being double billed for our new residence and our old one. Thought this had been sorted a month ago with a credit to come on our November bill. Turns out it wasn't! I was so frustrated with this as I had put the cancellation/transfer of services in for late August. And sorted it out in October(I thought) After a very long call (2 hrs!) to Jenine in loyalty services, finally sorted it out. Will know for sure next billing cycle, but kudos to Jasmine for walking me through this and fighting the charges on our behalf!! Thanks Jasmine!

Cecilia Gauche

I went in to the store to buy a new phone, which I got but when I set up the phone I immediately realized I did not like it. My receipt states that I have 30 days to return my product I went back the day after I bought it and they would not take the phone back. I am extremely upset about this because the employee that sold the phone to me specifically told me I can bring the phone back within one day if I was unhappy. (Because I bought it in store not online). This is very unacceptable, if I bought the phone online I would have 30 days to decide I do not want this phone.

Julie Melnychuk

Very helpful.

Savannah Banana

The staff were friendly when we walked in here. Unfortunately they were so understaffed that I left after approx 30 mins without being helped. Again, not an issue with the staff, they did keep apologizing, I just didn’t have the time to wait. Management.....staff your shifts better to avoid this.

Linda Smith

Nice people

CFO

Got to the store at 10am to find a lineup because there was only a single employee that could work since the second employee left their business phone at home and couldn't do anything without it. Waited 45 minutes in line until the employee that left their phone at home asked everyone to leave the store and wait out in -31 cold so they could close the store for 15 minutes until they could run home and get their phone. Total time trying to get business done at this location was 2 hours.