Reviews of Kootenay Family Vision Care (Optics Shop)

Bernie Van Hooft

The eye exam was okay. The reason for a 2 star review. Rest of the service was poor. Business hours not updated on phone, web and store front. Staff late opening the store both visits. Today picked up my new glasses and had to ask staff to put on a mask. Customers are required to have a mask. Same should be for staff. Got the impression the owner and staff don't appreciate feedback on how they can improve. Very disappointed. Would not recommend. Will not return.

Kelly Otte

I love this place! Incredibly helpful and kind staff, we always have a great experience! Thanks so much!

Joey Gilchrist

Made a apt here when I needed to get In somewhere asap they got me in and were very nice did the whole work up on me and took very good care of my needs. I am booking all my apts here and for my daughter as well!! Highly recommended

Hans Dekkers

Excellent experience. I needed a tiny vision correction for work behind my computer, and they were able to provide me with excellent glasses, of exactly the right strength, and of excellent optical quality (much better and much more consistent that the average over-the-counter reading glasses). And the price was right too. Thank you!

Riah Betts

Service was poor, staff were rude and one of the front desk ladies did not put a mask on.

Ayden Caron

I had a great experience here! This place is the best when it comes to getting your prescription. Dr. Henker was thorough and explained everything during the exam. They are clean, professional and the service is outstanding. Staff is friendly and attentive. They have a big selection of frames and they are very knowledgeable. I can’t wait to pick up my new glasses. Highly recommend them!

Liz Royer

It was my first time to ever get an eye exam and was a bit nervous but the staff and Dr. Whitney Henker made me feel very comfortable. Their professionalism, knowledge and care gave me comfort in knowing that they could help with my vision. Dr. Henker even found the perfect pair of glasses that are comfortable and appealing and in my affordable price range! I would definitely recommend them for all your family vision needs.

Andrea courtney

The best optometrist that I have ever been too. Everyone is so friendly, and helpful. I recommend to all my friends and family to go in and see.

Tamara

Friendly service I was super happy with the selection of glasses. .and the affordability. Dr Whitney Diedra and Grace were terrific !!! Can't wait to get my new glasses and the fact my new contacts I can read with!!!

Jan and Tom

A VERY POSITIVE EXPERIENCE. I had an eye emergency and my Kimberley Optometrist was unavailable. Optometrist, Dr. Whitney Henker, of KOOTENAY FAMILY VISION CARE, in Cranbrook, helped me. K.F.V.C. Optometrists, and their staff, Diedra and Janice, helpful, approachable and encouraging. The positives: great parking available, easy to find, ground floor access. Their space offers privacy and up-to-date diagnostic equipment. The office is modern and clean with good lighting (an easy access, comfortable waiting room). Their varying frames/lens offerings are well displayed with adaptable packages to cater to even the most modest budget. A positive bonus: 'RevolutionPHR', is offered as a client's convenient, secure online portal access to your eye care record. Though I did not meet him, Dr. Don Henker works in this clinic.

Gertjan Simons

The professional care with personal attention over many years has always been appreciated. It's the after sales service that really is impressive. Will keep trusting Kootenay Family Vision for my eye care.

Kyle Highwind

Great Service, was quick and efficient and im looking forward to my new pair of glasses coming in. The front staff was kind and professional and was able to direct bill my benefits which was a huge bonus. The appointment time was scheduled far in advanced but that's for all optometrists in the area due to pandemic and other business closing doors. Would reccoment anyone planning to book to do it in advanced and be understanding of the demand on the optometrists in the area. Would definitely reccoment them.

Maggie Pusztay

I received exceptional service from all the staff at Kootenay Family Vision Care! I first emailed them with a question regarding a family member and Khadija got back to me right away. The appointment was on time and the cost was more than reasonable. I would definitely recommend their services. Thank you Kootenay Family Vision Care!!!

Christopher Bissell

Warm people who know what they are doing! If you need a place to take care of your eyes, this is it!

heather hockley

Horrible experience with Mr. Dr. Henkel, rude, un professional, he was not able to complete the exam and was doing nothing to correct the problems. ( fogging of his equipment when wearing a mask) I asked for another mask he abruptly completed the exam and sent me to pay - he only charged 50% of the required fee but could not complete the exam. Another doctor in Cranbrook completed the same exam without any problems. I definitely would not recommend anyone going to see this man. A complaint has been made with the proper channels.

Rhiannon Wong

Super helpful team who went above and beyond to support a non-profit association. Thank you!

Mack

Dr. Whitney Henker is a very skilled and caring optometrist. She really helped me out when my local optometrist wouldn't. I was fit right into the schedule, on the spot, without any appointment made ahead of time. The ladies in the office were very courteous, caring and cheerful as well. I highly recommend this business to anyone looking for a great eye care team. Thanks, Dr. Whitney and staff!

Peter Leyenaar

Excellent experience, efficient and friendly treatment, great office staff,even gave me free contacts while waiting for my glasses, when my glasses arrived, they were perfect, overall a very positive experience, and their pricing is really affordable. p.s. I didn't have to wait very long to get an appointment.

Tyler Speed

Very professional and efficient. I will be referring family and friends to this great practice!

Tadashi Kumazawa

Great place. People are nice, kind and friendly. When I visited here to get a glasses case, they offered me a nice glasses case for FREE. They also gave me a glasses cleaner.

Kathy N.

Dr. Whitney is the best! I went to Kootenay Family Vision Care for a second opinion on my eye health and was immediately impressed with how professional and caring she was. She patiently worked with me until a solution was found, never once making me feel rushed or frustrated. I highly recommend Kootenay Family Vision Care!!

Brenda Blair

What a great experience having my first ever vision check at Kootenay Family Vision Care. Everyone was very polite and professional. My exam was very thorough and comprehensive and Don explained everything to me in depth and in a manner that was very easy to understand. Would highly recommend them.

Reid Foteman

Absolutely useless clinic DO NOT GO HERE. Theres a reason every where else in cranbrook has a 2 week wait to get in and you get in right away at this scam of a place. Will not give you your prescription even after repeated phone calls and being promised that they will send it. Also will charge you 60 bucks to explain how to put contacts in.

Joanne Bremner

From the start to finish it was smooth... They gave me an appointment right away, no months waiting. Very professional from the front end to the optometrist. The optometrist gave me some great advice that I have not received at other clinics and the Diedra at the front helped me pick the right style of glasses I need... I will tell my friends and co-workers about the great service

Brittany Miller

Very good experience! anytime I have issues with my glasses, they always get it sorted in a timely fashion!! Clean store super friendly :)