Reviews of London Drugs (Optics Shop)

Ryan Schuck

Good folks

Kris Uytterhagen

Huge lack of social distancing. One cashier with no crowd control.

Aron

Always helpful, knowledgeable staff. Friendly place to visit. I shop here any chance I can over any other larger chain store.

Dan Leahy

Good prices, great return policy

Amelia Candy

Dave in the photo department was extremely helpful when I went in with my new film camera, having no previous experience using one. He found the products I needed (film and batteries) and helped me load them all! Also answered all my questions with knowledge. Will be going back there if I need anything else photography related.

Mik “Casper” G.

Awesome store. Has everything you need in one store. Friendly staff.

D -

Nice store, knowledgeable Teck Dept. Good selection in beauty Dept. Sales prices are good. Post office and passport photos. Easy parking.

Kerry Amos

Always Amazing Service in the Electronics Dept. Jarrod was so helpful getting my Turntable Hooked up and even gave me a hand with my Nintendo. Thank you Jarrod!

Shawn H

Good store

Jake Wehmeier

Make sure you have a mask. Stay 4 arms lengths apart and stand in the timeout box in isle 2. Shop here at your own stress. Edit to owner: I had a mask. I was not in the way I was more than 6 feet away from anyone Yet your staff yells at me, not 3 old people blocking the middle center isle. Yes you are following safety. This is not the problem. How terribly rude your employees are is the problem. It's sad to hear your so ignorant of what's happening in your own store.

Alan P

Watch the flyers for their sale prices.

Josh Fry

Large location with many great products. Often has significant deals and staff are always friendly.

Lloyd Stack

Great service when you get there during non peak hours. Great products.

Katie

I'm sure they are great instore, but they will never pick up their phone. There's honestly no point in trying.

Eliza Haugrud

Great place for passport photos

Vernon Brewster

Good service finding what we needed to purchase.

Black Fox

Great customer service. Never worried about returns. Very informed staff especially in the TV department.

Chad

Go see Sullivan in the camera department, the guy is an absolute expert and no pressure. Best around!

brashmarko

What a joke this place is they have listed on there website 3 Xbox one combo with battlefield 1 for $300 and change but when you go there to purchase the consel and game combo they are of course out of stock so why list on your website you still have 3 in stock I mean why waste your customers time! But oddly enough they are more than willing to sell a Xbox one and the game will cost you a extra $90 what a absolute waste of time sounds like a complete scam to me!

Conor MacLoclen

A good London Drugs with everything you would expect from one. They have an oddly appealing inventory with things I didn't know I needed until I see them on their shelves. The tech department is pretty standard though. You will always be helped but it drives me nuts that they don't scale their level of help to the conversation they are having with you. I have worked retail electronics before so I know what I'm talking about: when a customer comes in and says I'm doing this yadda yadda yadda, you listen to gauge how much they know....ACTUALLY know. They may know how to move pictures from a camera to their computer and think they are certified technicians. Or they may actually be certified technicians so you need to throttle your conversation as such. Sadly, which can only be attributed to the geek stereotype of low social skillz (see what I did there? :D), they go full geek on you thinking you don't know a damn thing. And this usually ends up with me saying, "I'm just looking, thanks."

Mike

Best Post office employees in town!!

Melissa Atkins

Need some forms printed off and he want to charge me 20$ in labor to click refresh for his old computer to work. Wow. Thanks marquette. If i had access to a library this wold cost $1. ;( Usually have a great experience at this store but that was just money hungry. Wow. I understand making the cash but your computer is slow so i have to pay for it?

Parry Gill

I went there for watch batteries and I asked the person in photo section area that where I can find it and when I tried to find batteries I couldn’t do that I asked for help second employee over there and he said sorry am busy. I Waited for 20 mins and nobody did care that I need help. I asked for help two times from two different persons but they don’t care. It was looking like they did not wanted to do their job. Then I did not like to buy anything from there and in future I would never like to go there again.

Glenn Vaags

Tech dept had exactly what I needed for home security. Even held up their price match guarantee. Plus the team was super friendly!

Keith Goosen

Great places for lots of items.. watch for the sales, pricey otherwise.

CoolMedia Inc.

They literally never answer their phone it is obnoxious

Charlotte Schoch

Best reward card ever!

Matthew Boudot

eh

DL Loewen

Very polite and helpful. Check stick over phone and set aside at front for me.

Anna Tee

Very poor customer service

Kooper2080

Pharmacists very professional and helped me out with exactly what I needed.

Colton Ritchie

Good prices and return policy.

Leona Colebank

tech support & service excellent

Adam Humphreys

Helpful, friendly staff and good selection as to be expected in a larger London Drug store.

Octus

the staff here are amazingly helpful and covid 19 is being handled verry well at this buisness and the stock is verry good

Rachelle Johns

People working the pharmacy are incredibly rude. Both me and my husband have no luck with kindness there. They always seem angry and unwelcoming. The rest of the staff at London drugs have always been kind, so my poor review is strictly with the pharmacy team.

Ian Colman

aboslute joke of a store, cashiers are good, the staff in the electronics department, not so much, zero knowledge of product being sold, tried selling a pair of cheap binoculars to a customer who was wanting a good pair to last, also, selling drones in an area that is completely banned from drone flights, and not accepting returns on them,( never left the house and never flown due to the built in geo fence) thanks for the paperweight ..idiots

jorme barnsley

Jarrod, the manager in the computer department is someone that everyone should go see if you're after excellent customer service! Actually, all the staff in the department has been great helping me with choose the right product for my needs. I'd recommend to anyone in need of a computer to go see these guys, they are doing it right!

Brooks Fisher

London Drugs Pharmacy Has been so nice and helpful for many years Thank you ,,,

Guylaine Furness

I went into London Drugs looking for some skin care products and had a great experience with Yvonne Yule. She is extremely knowledgeable and very pleasant, explaining the different types of skin care for mature skin. I came away with some new found knowledge and am happy to say I use my products every day. For anyone wanting to know know about skin care/make up, I highly recommend going to London Drugs in Courtenay and ask for Yvonne.

Russell Ball

Generally an excellent shopping experience, but my recent trip to your camera counter proved total terrible. I stood and looked at your display of dash cams for over 10 minutes without any help from staff. There were two staff members in the section at the time, one male and on female, and they both ignored me completely. One even walked right past me to restock an upper shelf. After waiting more than 10 minutes to make my purchase, i walked down the mall to CanTire where a helpful sales associate was too happy to give me assistance and advice. Not a huge purchase, but $200 that went to your competitors. Not performance from your staff.

Fiona Johansson

I find all the staff in the Courtenay location are pleasant and helpful. A special mention to Lily who search to website to find a discounted price for an electrical appliance. She also suggested that I apply my extra points towards the Purchase Protection Plan. It is refreshing know that there are employees who go beyond the call of duty. Thank you Lily, you made my day.

Robert Mutter

Camera is not good enough to see the licence plate clearly at any distance beyond 25 feet in broad daylight.

Anthony Fortin

New nothing about flyer had nothing on the floor or when this is tech help just for a pair of floor speakers and do mean no help 8

Larry Weinrauch

A big thank you to Jarrod in the Electronics Department, for his honesty and patience. He is the BEST sales rep we have dealt with.

Sol M

They called me because I left my new $400 (blue) Arc'Teryx jacket there... 6 months ago. Was about to be thrown out because I didn't come back to claim it, but am employee noticed my name and number sharpied (blue ink) on the inside. So let's call it attention to detail & honesty? Thanks guys.

Amanda Borland

So friendly and helpful

Anna Mare Stigter

Has everything you need

Charlotte Swanson

Great selection of products, found a reasonably priced blanket and made the mistake of asking for a plastic bag for which I was charged $2.00!!!! I consider myself an environmentalist but THAT'S EXCESSIVE.

betty akesson

I took my IPhone in to be checked in your computer department. I was helped by several employees and then by Stacey. She went above and beyond customer service. Took my phone to have it available when the Apple service person came in that afternoon, saw that my phone was serviced and then called me tell of my phone’s status and delivered it to me at my home, as she said it was on her way home. That kind of service deserves recognition. Thank you, Stacey, from the heart! Betty Akesson

Kenneth Black

The employees in the electronic section are friendly and helpful, spent way too much money here during the covid lockdown but happy with all my purchases (refurb laptop, Nintendo switch and a upgrade klipsch sound bar and subwoofer). Thanks courtenay LD

Kristin Skinner

I was very disappointed with the photo department today. I brought my infant in to have a passport photo taken, and was told they wouldn’t even try to take the photo. I have had several friends get passport photos taken of their infants at this same location in the past 1-2 months. I was given the phone number of a place in another community that wasn’t even open.

ASH M

First of all everything is at least five dollars more than literally anywhere else you go. The cashiers are old condescending ladies who would do a better job serving at a highway diner. And what gets me the most is how many pharmacy people they have joking around and laughing with each other but when a customer comes up they're like "um I'll be right with you.." THEN THEY KEEP JOKING AROUND WITH THEIR COWORKERS. The absolute funniest part is how there's like several people working there and this rediculous hour and fifteen minute wait list for someone to literally put pills on a bottle. I guess i didn't know it's rocket science and takes an average of putting one pill in a bottle per minute but you also need those joking around with your coworker breaks. They should all be fired and find jobs at some carnavle where their work ethic is more acceptable.

Ruben Ortiz

Best place to buy cellphones, guaranteed!

elizabeth rae

Always a pleasant experience to visit, and overwhelmed by the generosity to Kiwanis Village at Christmas.

lori webb

I would like to commend Paul in the technical services section. A year ago I had to replace my laptop hard drive. I was extremely satisfied with the work done by Paul at that time. However, the other day I was having an issue that I couldn't figure out (definitely operator error!) and Paul came to the counter and sorted it out for me. He was polite, knowledgeable and very helpful - and he also didn't laugh at me LOL. Thanks much to Paul!

Leon Cabebe

If you like to be racially profiled and called a thief before you even leave the store go ahead and don't mind coming by here they look at you from the cameras as soon as you walk in and have you kicked out within 5 minutes. Make sure you wearing clothing that's not expressing yourself or they will pick you out immediately for doing something a meth head would do.

Carole Hughes

I had a nice young man by the name of ‘Jericcho’ who provided me with outstanding customer service. He came and assisted me with my iPhone so I could get a picture printed. He not only helped me once, but twice. He is definitely an asset to London Drugs!

J.C. Painy

10:42am on a Friday with total of two cashiers, 30+ people lined up. Not blaming the staff.

Steve Thompson

This well deserved 5 star review is to express my thanks to the manager of LD's audio department - Jarrod - who over the years I have found to be a consistently great person to deal with.

miss a

Great staff

Andrew Pringle

Unable to get any help at photo shop. Tried to get help twice in Courtenay.

Janelle Francoeur

Drove all the way in to look at a laptop that it said had 3 in stock online then they don’t even have it. Had my mask (even tho I’m medically exempt and have a dr note) on but the guy was bugging me about it anyways and wouldn’t even look at my phone to help me/find the model I was looking at to buy. Then I go out to the parking lot and buy it online anyways but get a phone call today saying they don’t even have it online even tho it said they did and they charged my card and confirmed my order? They’re trying to give me a display one that everyone’s been touching and using for who knows how long now and won’t even offer a discount or rush order it for me. I am out work until I have a computer and this has all cost me more money and lost wages because of the errors in your website. It should not be possible for a customer to buy items online if they aren’t in stock and when you make a mistake you should apologize to your paying customer and make the situation right. I was told by the employee I could buy it online and then also buy the website. I would have picked a different one so I could be back up working ASAP if I’d known this one wasn’t actually available. Very disappointed. :(

Brenda Sarvis

I visited the Courtney store today to buy an IPad cover. The young people that helped me were absolutely wonderful. Thank you. You are so helpful.

Jim

Absolutely horrible DO NOT BUY ELECTRONICS FROM LONDON DRUGS THEY DO NOT STAND BEHIND ANY OF THERE PRODUCTS AT ALL I bought a $500 soundbar a month and a half ago the sub quit and londin drugs will not honor it at all Absolutely horrible buy anywhere else but here all other major stores stand behind there stuff not london drugs