Reviews of IRIS Optometrists and Opticians (Optics Shop)

Sawyer Williams

Melodyi was fantastic at making sure I knew what was going on, what each machine did, how it would be used, and how well I was doing at them all. Dr Bunn was equally helpful, describing the process, giving great advice, and making the whole experience really easy and smooth. I definitely know where I'll be coming next time!

Ryan Dawson

I have been a client at Courtenay Iris for well over a decade now and I cannot recommend them enough! I walk into the store and am instantaneously greeted with smiles and welcomes. I always feel comfortable inquiring further about my eye health, different types of glasses, and contact lenses. I can say without a doubt that the optomitrist is my favourite type of doctor! I always leave Iris with a smile both in my teeth and in my eyes! Thank you to all the wonderful staff who continuously make my visits here such a positive experience.

Calliope Gazetas

Thorough, cheerful and kind is how I think of the staff at Iris. I've always had a pleasant experience when I come in.

Beth Borsato

This was such a nice experience. Dr. Bunn is so lovely and all of the staff as well. The clinic is imaculate, covid protocols were seemless. They answered all my questions and I learned about my eyes and what would be best for my vision needs. Can't say enough good things. I will never go anywhere else.

Joe Surgenor

Front desk lady was very kind

Ulrike Schmidt

In today to have my yearly eye exam with Dr. Bunn and so very happy and impressed with the experience. I also previously had my glasses adjusted by Beatrice who is a whizz at this - and this is what pulled me into having the eye exam there. As a Valley newbie so good to know where to go in future!

Kaitlin Emery

Such amazing service here! Angelica was so friendly and helpful, I'm so happy with the glasses she helped me pick! ☺ Thank you so much!!

Kyle Hillman

Beatrice and colleagues adjusted my glasses that had been out of alignment since I bought them at the start of covid at another store. They were friendly and efficient and the adjustment has improved the fit tremendously. Very affordable to have adjusted especially since I didn't buy from them. Will return for my next pair of glasses!

Claire Gordon

Angelica helped me find the perfect pair of sunglasses, and I was thoroughly impressed with her patience and knowledge. Thanks!

Mandi Funk

The Doc is incredibly knowledgeable, considers many angles/options before coming to a conclusion. Angelica & coworker out front have great taste and helped me pick out a pair so fast! I've never been happier with my glasses - I have a strong prescription, and the lens is so important to get right, for me to want to wear them! I'll go back every time I need a new pair! So so happy! Teamwork makes the dream work, always! Take your business here, you won't be disappointed. Quality is always worth every penny, when you're investing in your eyes. ????

Sarah Erickson

I had such a great experience at IRIS today. I was welcomed by Melodyi right from the start, who did such a wonderful job assisting me with my appointment and picking out glasses. She went above and beyond. Dr. Bunn was very thorough and knowledgable as well. I would highly recommend Iris, Courtenay!

Mary Deighan

Great eye doctor! Exam was detailed and through.

Derek Spencer

Absolutely awesome experience... Unfortunately/fortunately????‍♂️ found an artery abnormality! Hats off to Jamie Moore at Perseverance Physiotherapy for picking up my eye issue and recommending this appt. And extreme thanks to Iris for making this experience as comfortable and informitable as they did. And Dr Stephen Fox... I have no words! This man is amazing to say the least!!!????

Munish Singh

I’ve lots of things to say but still I would like to say it was amazing to visit there .. they were too much friendly and nice ! I went with my frnd and I was interpreter ! Doctor and all the staff were very friendly. They were explaining and guiding very politely. When we were coming back we both were discussing that it was a wonderful experience to visit iris. Highly recommend !!!!!!! Thanks again to all of you :)

Angie Williams

Very prompt, professional and thorough. I will definitely be going back.

HonestAnonymous

Instead of providing good costumer service and promptly honouring the 2 year warranty on my glasses one worker insisted multiple times that its time for me to buy a new pair, when I asked about the warranty she stated that my frames may be discontinued...whichI know wouldn’t affect my warranty anyways, she just seemed cheap and told me to return to the branch I originally bought them from which was in Powell River a ferry away. After calling that branch they confirmed that my warranty was still valid and that frames could be replaced in any branch and were not discontinued, she even offered to call the courtenay branch to help me since the lady I delt with both times going there was completely unhelpful. What a headache. I have only ever had a negative experience at this specific branch, the powell river branch was amazing, they fitted my glasses and adjusted the nosepiece while the courtenay branch didn’t bother making sure the frames sat well on my face so I had them adjusted somewhere else. Not all staff are like this solely the dark haired woman.

Country Acres

Dr. Bunn was fantastic. Dealt with both the Courtenay, and Nanaimo Locations. Wonderful and very knowledgeable staff! Would highly recommend! You get so much value for your money in the products and tests/examinations they perform! I feel very confident that my eyewear options were explained to me in great detail and that my glasses were fit properly for my individual facial structure and my personal needs.

albuixech jérémy

I went there for an eyes exam and was very happy with the service and professionalism of the staff. I also had to make some small adjustments on my glasses, it was quickly and well done, they now fit way better than before.

April Oldford

My experience was lovely from start to finish. Not only are the staff professional and friendly, but they are very mindful of Covid rules and it’s affect on shopping for glasses/ having your eyes checked. They have developed a good balance of care for the customer’s needs and our current circumstances. The optometrist was informative and inclusive, and all the staff happen to be impeccably stylish to boot—which is a pretty important quality in someone helping you choose frames.

Cal Rejall

I had a absolutely terrific experience at iris special thanks to the amazing staff and can’t wait to come back again.

Katherine Maxwell

They went above and beyond expectations for a regular eye exam. I would highly recommend them to anyone.

Kimberley Hill

Great customer service. Very knowledgeable staff. I love my glasses!

Kathy Neuhauser

My eye examination at Iris this past week was most gratifying. The staff were wonderfully pleasant and positive. Dr. Bunn was so very supportive as he examined my eyes. He made sure that I understood what was going on with my vision in a most gentle, affirmative manner. The only hesitation I have with this practice is the high cost of the glasses, but I also have experienced unfailing courtesy and help whenever I went in to have my glasses adjusted. Iris is an experience to trust.

samantha leigh

Possibly the worst to contact over the phone, staff is very monotone and unfriendly. Also not very helpful. Been with them for years and slowly started having worse and worse experiences. Never mind the expected vs actual date contacts are supposed to come in. I’m severely disappointed and will be looking into switching optometrists ASAP

SLBA Webster

Excellent experience, informative and kind people. I appreciate the efforts to help me better understand all the information.

Kelsey T

The Optometrist is excellent! Calm, thorough, honest and detailed. There was no pressure to buy glasses and he explained everything to leave me with a clear understanding of my eye health. I really appreciate his workmanship.

Erin Brandon

Take your business elsewhere worst customer service ever!

Rebecca French

Very happy with Iris and particularly Dr. Bunn. He's incredibly knowledgeable and had answers for questions no other optometrist have given to me before. Patient with kids and explains everything. He mentioned an MSP assistance program for those with hypertension which no other optometrist has helped me to claim before. AND they have a partnership with BCTF to save teachers money on glasses. Very happy with the quality of glasses as well. Not going anywhere else!

Jordan Bacon

The optometrist was very good, but I won't be going back. Why? Because I walked in to ask about getting new nosepads on my glasses purchased online. The person behind the counter told me that they didn't repair anything but their own glasses, then hemmed and hawed and said she could look at them if I signed a release form absolving them of all responsibility if the glasses were broken during repair. When I declined their services, she told me that no opticians in the Comox Valley would repair glasses if they weren't originally sold by them. As I discovered at VisionWorks, this was simply not true. Not a good way to encourage customers, Iris!

Houtan Jafarzadeh

Dr. Mitch and IRIS team are amazing!

Greg Snow

Every experience I’ve had with Iris Courtenay has been a wonderful and positive experience. The team always pay close attention to detail and are very kind. I would 100% recommend the Iris Courtenay team for any of your needs!

dan gillespy

100% good customer service and very friendly staff and very good teamwork and very hard working staff who are always glad to serve their customers with smiles on their faces.

Jane Austin

Amazing advice... I ended up with superb Nikon lenses in great frames which are vastly superior to the Box store glasses that I had the misfortune of purchasing a few years ago...I have recommended this shop to friends and will continue to go to them for my eye care needs .bob A