Reviews of Swift Optical (Optics Shop)

Morgan Kelly

My family has gone to Swift Optical twice now since living in Massena. The first time went well. I actually don’t mind the video conference style visit with the doctor. This last time didn’t go well with the in office staff. I felt that it was rushed and impersonal. I know with the COVID situation that is the new normal. We don’t have eye insurance so we paid out of pocket. I had questions about options online BUT still talked to them about ordering one pair in their office. I have a 5 year old so I am expecting that we will misplace multiple glasses, some will become scratched and who knows what else we will have happen. She is new to wearing glasses so I wanted to get a pair of “play glasses” online at a much cheaper price. The person who did the exam seemed upset that I mentioned that. While we were out in the waiting room looking at which glasses to order she came out and handed the glasses tech a piece of paper. She then turned to me and asked if I was going to be ordering the glasses my daughter chose. I have no idea what was written on that paper but the coincidence seemed odd that she said she would never order glasses online. The glasses we planned to order were roughly $210 dollars with all of the extra add ons such as the blue light filter and glare protection. We had done the paperwork for the glasses, she measured her eye distance and everything that was needed to put the order through. Due to the off putting unprofessional manner of the employees I left without ordering those glasses and made an appointment at another eye center. I will repay for the exam out of pocket all over again to receive decent treatment from staff. There is a young woman who works in the office that was so kind and patient with my daughter. She spoke to her about Halloween and was so pleasant. She deserves a raise!! I don’t know her name but her desk is directly across from the entry.

Ashley Gray

Everyone I meet at Swift was great! Very helpful and patient. When I had to bring my toddler along they occupied her while I was fitted into my new glasses. I highly recommend swift optical.

Pat Corcoran

I would like to "Thank" Swift Optical for their outstanding responsiveness and support. I was visiting family in Massena and somehow my glasses got bent which ended up causing some pain in one of my ears. I called, got an appointment and Anne was outstanding in fixing my glasses. Friendly and professional ... top notch. THANK YOU. Pat

Marcella Laramay

I have depended on Lorraine to keep me 'seeing' great and 'looking' great for years! So I am happy that at Swift I can continue to get the best of service and the best of quality. Their new stop has kicky styles too. Check them out!

Nancy LaClair Fregoe

Great service - Super friendly Staff. My glasses They said, they'd be in within 10 days and they had them in 3 days. I was in and out in 25 minutes. They helped with my facial shape to find the glasses that would look best on me and style.

Melissa Carr

Best place to go.. everyone there is fantastic

Elizabeth Levalley

Swift optical was an amazing experience! Everyone was so friendly, worked with me to get me in for my fitting.

Nancy Fregoe

Professional Service and GREAT prices!! Lot's to choose from! :)

mark robillard

I have purchased five pairs of glasses at Swift Optical had very excellent service highly recommend them to anyone looking for I care service

glenn sova

Excellent friendly service. The best fitted glasses I have ever had.

Marina LaBaff

I would give the ladies at swift optical 10 stars instead of 5 if I could! The biggest factors I consider when being seen by eye doctor are: stylish glasses & appointment availability. Swift surpassed these needs far beyond what I expected and what any other office comes close to in the area. I LOVE that they take last minute walk ins and It’s so convenient not to have to leave town and be seen same day. The ladies run the office like a well oiled machine. The wait times to see the doctor was lighting fast too (even as a walk in)! The offices were sparkling clean and all the ladies always have the biggest of smiles always. I thoroughly enjoyed my experience with your team and I feel gorgeous in my new glasses! Thank you!

Jo-Anne Moore

Great staff and convenient location! Go see them today!!

Sherry Ouimet

Lorraine is wonderful! Very friendly and helpful. She even adjusted a pair of glasses not purchased from her shop....for free! Prices are very reasonable. We will definitely be returning to Swift Optical!