Reviews of Laurier Optical (Optics Shop)

Rémy Fry

(Translated) Welcome, the staff is very friendly, quick appointments. (Original) Bon accueil, le personnel est très aimable, rendez-vous rapides.

aries girl

So impressed by my last visit there!!! I have bought glasses at this location twice now. Always received friendly, professional service from the staff. I have checked optical stores all over town and each time I find something at Laurier. **They have such a large selection of frames in different styles and reasonable prices!** My glasses came in quickly and never had any problems or complaints. Staff were knowledgeable and answered my questions without unnecessary info you get from other places. This is a great place to go to when looking for glasses for yourself or any family member, definitely recommend!! Will be going back again for sure!

Israel Goldstein

Amazing customer service experience I had.

M-A Lanteigne

(Translated) Two words. Excellence and competence! Thank you all (Original) Deux mots. Excellence et compétence! Merci à tous

Ash S

I wouldn’t recommend this place at all. I went here because they had a promotion on glasses I wanted to take advantage of so I got my eyes checked too. I saw Dr. Wu, one she gave me the wrong prescription and two she assessed my the prescription on my glasses incorrectly. My glasses are -4.5 and -4. She told me they were -5.0. I had my eyes rechecked by a clinic who does laser eye surgeries, so they did a much more thorough check up, they told me my correct prescription. One of the ladies that works there is just plain rude, she was just trying to make her sale and not giving me the correct honest educated opinion (which I later got from my regular doc). I asked my regular eye doctor about the brand of lenses used by Laurier Optical, and she said that it’s a terrible brand, even a no name brand is better than the one they use ( I think it’s called Essilar). I don’t know about other doctors here but don’t see Dr. Wu. I’ve had glasses for a very long time now so I know when someone’s not doing things right. I didn’t feel comfortable there.

Jude Cérat

Good deal

Kieran Traherne

Don't ever get glasses from there. The guy who was doing my fitting knew nothing and did it wrong, so I had to go back and get it done again. I paid for anti scratch and never got it on my glasses, they got scratched about a week after I got them. I was told to come back later, cause they refused to do anything about it well under the warranty. Worst place to get glasses ever

Linda Samuels

I didn't purchase my glasses from there, only because there wasn't anything that I loved, but the eye exam was one of the best I've ever had done. The doctor spent at least an hour with me (complicated situation) and helped me decide what was best. Customer service was exceptional as well.

P

Came in for an eye exam. She said she had an opening at 12:50pm, I arrive the person took down my details and charged me the $95 for the eye exam and said comeback at 1:50pm for the exam as the doctor was not here and would be back shortly, I arrive at the storefront at 1:48pm she calls me to say if I could come back at 2:15PM as the doctor was not back yet. OK, came back at 2.14PM, and waited till 2.35PM, and they said he would arrive shortly. I decided to ask for my money back. They charged me in ADVANCE the examination so as for me to comeback. Elsewhere you pay your doctor at the end of the consultattin, your dentist, your grocery store, your shoe shop but HERE they LOCK YOU IN. Better places elsewhere DO NOT GO TO THIS STORE !!!!

Raúl Campos

This place absolutely amazing! Great customer service quick on getting the order in. My wife and I are happy to recomend this optical place to you all …

Arman Giloyan

This was my first time in Laurier Optical definitely not my last time! Almost immediately I was greeted by the store manager and asked how they could help me. I handed my glasses to Lily (Store Manager). She put new nose pads and did adjustments with no charge. I couldn't have planned out a better experience! I will definitely be recommending them to all my friends and family.

Patrick Généreux

They screwed up so many times my wife prescriptions. That we decided to get a eye exam somewhere else. Not coming back

Gaetan Legault

Bought 2 pairs of glasses off these guys, 1 that would be strictly worn at work, and 1 pair that was to be worn casually, so the representative suggested, we add protection to the lenses, made sense at the time, up until I realized the lenses of my work glasses were actually getting pretty scratched up, and so easily compared to my other pair that was protected, so fair to say, either it was forgotten, but overall, how complicated can it be, installing lenses?

Frechette Michel

(Translated) Nice welcome very clean and very courteous staff (Original) Bel accueil très propres et le personnel très courtois

Nelani Krishnakumar

I was honestly so disappointed in the costumer service here. I was browsing for frames for almost 40-50 min and had no one help me. There were only two customers at the store at the time, and one employee that worked with customers. But for some reason that employee decided to completely ignore me and rather focus all of her time on the other customer. She could have easily helped us both by taking shifts, but that didn't happen. It was only when i was ready to pay that i was "helped", and i had to go find someone on my own and tell them i wanted to buy a pair of lenses. If i was able to give them zero stars, trust me i would, the only reason i bought my lenses here was simply because I liked the frames.

nathanael bennett

Glasses are not organized at all! Scratches all over the glasses. Also, I don’t even think they sanitize the them! Very unprofessional, avoid this place if possible.

Simon S Ouel

(Translated) I enjoyed my experience! Very good recommended! Good choice of glasses. Not too expensive. I recommend! (Original) J'ai bien aimé mon expérience! Très bon conseillés! Bon choix de lunettes. Pas trop chère. Je recommande!

Mathieu Beaulieu

(Translated) Professional and very courteous service. (Original) Service professionnel et très courtois.

julia payne

We came in with broken glasses..we were sure a new pair was necessary..but Diane was able to fix the glasses, for free!! In only 15 minutes..she was wonderful. And actually...the glasses are better adjusted than ever. Support this excellent business!

David Ostrosser

(Translated) A few days for an appointment in English, two weeks for an appointment in French. The French speakers of Aylmer will really have to wake up. The last prescription was not satisfactory anyway; I look elsewhere for my vision care. (Original) Quelques jours pour un rendez-vous en anglais, deux semaines pour un rendez-vous en français. Les francophones d'Aylmer devront vraiment se réveiller. La dernière prescription n'était pas satisfaisante de tout façon; je regarde ailleurs pour mes soins de vue.

Bhavna Hinduja

I walked in to your store in Heartland Mississauga this evening to check if I can get a partial eye exam (only to get a prescription update) real quick and was advised that the optometrist will be free to see me in 20 mins. I wandered about in adjacent stores and returned for my appointment. The sales lady assumed I was going to get a "full exam" but I clarified that I just needed a partial one. She proceeds to "educate" the salesman who took my appointment down in the first place that he should've let the optometrist know that this was a "partial" exam so he/she could prioritize "full exam" patients WHILE I WAS STANDING RIGHT THERE!! I simply walked out....Rude and unprofessional customer service, wouldn't recommend this optical store or the Optometrist Dr. Basra to anyone considering it.

Adam Wade

I booked an appointment and was quite excited. I spoke to Bob who had told me 4:20 PM and I showed up early at 4:10. They told me the doctor left and I explained my appointment was for 4:20. They said there's nothing they can do. Appointments are booked up to end of August and I cancelled my shift and cancelled the three appointments I had booked in August. There was no empathy or any form of attempt to keep me as a client. This was one of the worst customer experiences I have had

Ar no Eguin

(Translated) An indisputable professional approach with a frankness that gives us confidence (Original) Une approche professionnelle indiscutable avec une franchise qui nous mets en confiance

Mustafa V.G.

Way too many wrong prescriptions & mistakes they made to me and parents that ended up wasting a lot of time (talking about months). Hope they start improving.

Christophe Trépanier

Great Staff!! A lot of amazing frames at good price, ask Pierre!!

Jessica Joshua

Laurier optical is a great place to get new glasses or sunglasses. They have a lot of variety and the staff are very friendly. Highly recommend!

bailey brandee

I WILL NEVER BUY FROM THIS STORE AGAIN, THEY DO NOT STAND BEHIND THEIR WARRANTY AND DO NOT CARE ABOUT THEIR CUSTOMERS. RUDE PEOPLE WORK THERE. LENS CRAFTERS FAR SUPERIOR

Martine B.

(Translated) Always exceptional service! Love this place and the staff. (Original) Service toujours exceptionnel! J'adore cet endroit et le personnel.

Benoit Lefebvre

Great service.... great deals.... Great people.... Love it .... will go back 4 shurr...!!!

Victor Palacios

Went here for an eye exam. Everyone was helpful. I felt the eye exam was done well. However when I asked for my interpupillary distance the doctor refused to give it to me. I researched what is the law in Quebec and this measurement is part of the dispensing of eyewear and not part of the eye exam. However I did notice that she made this measurement but she just refused to give it to me. I have read a lot of commentaries from Optometrists and other professionals but I feel this is more about protecting their business and less about eye health.

Yashodhan Athavale

Visited an optical store first time in Canada and we had a great experience!! The staff and doctor were very helpful in selecting the best pair of glasses and frames!! Would definitely recommend this place!!

Suresh Kumaran

Worst customer service. I have ordered sun glass 2 weeks before and I was told within 3 days I can collect the same. There is no proper communication about the delay. I am very much disappointed. Kindly avoid this store.

Max Colombié

(Translated) Great service! Very satisfied with my purchase at a good price. (Original) Super service! Très satisfait de mon achat à bon prix.

Shayla Landriault

Very friendly and helpful staff! Both in french and English ????

Bobby Toure

(Translated) I came to do my eye exam and change my glasses at Optical Center Laurier. I had a service that far exceeded my expectations. Thank you very much to the entire Optical Center Laurier team for your professionalism, expertise, advice and kindness. (Original) Je suis venu faire mon examen de vue et changement de lunette chez Optical Center Laurier. J'ai eu un service qui a largement dépassé mes attentes . Merci beaucoup á toute l'équipe de Optical Center Laurier pour votre professionnalisme , expertise, conseils et gentillesse.

Raymond Ritchie

I've been standing at the counter for 20 mins and haven't even seen an employee. Literally, it's a ghost town in here.

Hanna G

One star only because zero is not an option. I made an appointment for an eye examination. Dr. Song was impatient from the start. She kept switching the test screen way too quickly. I politely asked her twice to slow down. She disregarded my request. The most unprofessional doctor I ever came in contact with.

Margarita Ok

Great prices, great selection and great customer service! We had a wonderful experience getting glasses for my two kids. They picked their frames without any pressure from the staff and then while going through our paperwork they were thorough. We went to pick up the glasses the next day! We will definitely be back and we will be recommending to family and friends. Thank you to Kam and the male technician, sorry I didn’t get his name.

Lyne Argitis

I was sincerely grateful for wonderful service after the arm fell off of my brand new glasses when I damaged them badly by dropping them. The owner replaced the hole frame at no cost but the delivery service which was next to nothing. I am very thankful for this, both the owner and his wife are very kind and thoughtful I have been a customer there for years but I needed to express my gratitude for such good service, I recommend these people.

Shelley Dalock

The staff is pretty rude, condescending, and judgmental, but if you can't choose glasses on your own they can probably help. The glasses themselves are okay.

Nicole Dugré

(Translated) Excellent service from the couple of owner opticians, and perfect order. It's fast, efficient, straight to the point. These people know their trade. What a pleasure to do business with opticians in your neighborhood when they are so good! (Original) Excellent service de la part du couple d'opticiens propriétaires, et ordonnance parfaite. C'est rapide, efficace, droit au but. Ces gens connaissent leur métier. Quel plaisir de faire affaire avec les opticiens de son quartier quand ils sont si bons!

dcholette07

When I purchased my glasses I added the anti-glare and scratch resistant package. I later noticed one of my lenses was scratched so I returned to the store to have it replaced since I had purchased this convenient package. Surprise, surprise!!! the scratch resistant package doesn't cover ''these kinds of scratches''... What's the point of purchasing this package if scratches aren't covered???? I left the store saying this was my last business with them and the nice gentlemen which I suspect is the owner, remarks ''no problem ma'am, we have plenty more customers''. Now that's customer service for ya!

Matin Pourazad

Great staff that are very warm and welcoming. Had a great conversation and the staff really helped me find the perfect frames that fit my face. Would really recommend Laurier optical to anyone in the Kingston area because of their super low prices and super friendly staff.

Monique Boivin

My wife needed to see an optometrist urgently for an eye infection and after talking to many other stores Laurier optical was the only one to not only offer to squeeze her in but also call other optometrists that they knew to get her an urgent appointment. Great compassionate service!

Meagan FitzGerald

I’m extremely disappointed with each of my experiences at this clinic. Not did I find the reception staff to be rude and patronizing, but the services are completely overpriced. I understand that in the Mile End “everything is more expensive”, however this clinic is taking advantage it’s patients which is extremely unethical considering vision care is something we all should have a right to access… I usually don’t post reviews like this, but I would hate for anyone to experience anything similar to what I did.

Vafa Mammadova-Damirchiyeva

We purchased glasses for my daughter and received an excellent service, a good discount as well as a small present. My child likes her glasses. Definitely, I recommend Laurier Optical.

Gary Forgie

My Daughter was Very Horribly Treated in Aylmer Quebec where she originally bought her Glasses, Cheap, Out of Date Frames, she was told by Laurier Optical in Hull where she went to have her Glasses adjusted as she would no longer Deal with Aylmer. She had to have one of Lenses replaced as her Eyes had changed within the two months since her original Purchase, she was told by the Optometrist in Hull. Her next Glasses were from NewLook, at the Plateau, as by now she had her fill of Laurier Optical and all of their B.S. Poor Customer Service, Bad Managerial Pratices, and this bit of not giving people there Prescriptions after they Pay for them is unbelievable. I would recommend Laurier no one The Forgie Family

Laurent Duchastel

(Translated) Very courteous and accommodating staff. Personalized service. I did not buy pairs there (yet) because I did not find my kind there (I am not very fashion) and to pay the high price representative of this trade, I need a crush . On the other hand, my spouse bought two pairs and is very satisfied with the service as with the result, the best pairs in four decades she tells me, in quality as in fit, and she loved the service. (Original) Personnel très courtois et avenant. Service personnalisé. Je n'ai pas acheté de paires là bas (encore) car je n'y 'ai pas trouvé mon genre (je ne suis pas très mode) et pour payer le fort prix représentatif de ce commerce, il me faut un coup de coeur. Par contre, ma conjointe a acheté deux paires et est très satisfaite du service comme du résultat, les meilleures paires en quatre décennies me dit-elle, en qualité comme en ajustement, et elle adoré le service.

Mohambi Kulendrarajah

I am appalled by the way I was treated by this horrible business. I have been a customer of theirs for years and in the past year and a half have been so poorly treated that I finally decided it's time to find another store. In the past, these were my experiences: The first time I was treated poorly by this business was when I ordered contact lenses. I was told the lenses would be in within a weeks time and will be contacted. A week and a half passed by and I called to follow up and was told that they were still in the process of being delivered. I called back to weeks later and was told again that they were on their way and would be contacted when they arrived. After a month went by I called very frustrated because I needed the contacts for a wedding and was told that the order was lost!!!!! They resubmitted my order and I finally received it after a couple weeks! The second horrible experience with Laurier was earlier this year when I went with my husband to look at glasses. The employee assisting us had us sit by the computer with her as she went through the billing for my insurance. Another employee came and asked for the computer 5 times, each time growing more of an attitude. The employee helping us became frazzled and was trying to hurry up our order. The rude employee came back again for the 6th or 7th time and rolled her eyes and asked that the employee helping us hurry up. I got so fed up I told the employee we do not want the information anymore and left. Recently, I called in a couple days ago to get my prescription emailed to me because I did not want to pay for another check up when I did one with Laurier Optical recently, and whoever I spoke to told me that they did not email prescriptions and hung up. Mind you, I am already used to the hang up treatment by this business because that is how they have responded to me and family members in the past. I called back two days later while at a new store looking at glasses and asked if I can obtain my prescription through fax and was rudely told yes and had my information taken down. The employee further told me that I wouldnt have the prescription faxed over until after 4pm because the doctor had to approve this (absolutely ridiculous). I had to leave the new store and come back later. I called Laurier around 4pm to confirm they faxed over my prescription and was told that there was no notes for this and asked for the information again. After telling them I had already provided all this a few hours prior and to check through their notes again, the employee then told me in a gruntled manner that she just started her shift and has found the prescription and will send it. The prescription was eventually faxed over and when I went to the new store, they asked me for my contact lenses information (i.e. diameter, brand, sphere, etc.). I called Laurier and asked for this information and was asked if I was purchasing lenses with another company. I told them yes and she rudely told me that shes giving it to her manager because she can't give me any information. The manager was completely out of line when she took over the call and told me that it was against the law to provide me with MY OWN contact lenses information. I could not for a second longer take any more of the attitude and horrible treatment from this business and told them that I have been so poorly treated and will never give them my business ever again, nor will my family, and I will make sure that others know of my experience and hung up. The employee at the new clinic heard my frustrations and advised me that I was entitled to my contact lenses information and Laurier is not allowed to withhold that from me. Instead of calling back and having to deal with such horrible employees I have decided to take this matter further up the chain. I cannot believe the treatment I was given and cannot fathom how my own prescription information was kept from me. It's just so unprofessional and disgusting that these employees are getting away with the way they treat their customers. I am absolutely shocked by my experienc

Gulden Aydin

Do not even pass by the front door (!) This is a place that has nothing to do with eye health; it is just a business shop. I had to give one star but it is really zero...

Francis Dumais

Great service, good selection of brands. Fast! Keep your eyes peeled for promotions (got 40% off)

Yacine ABBOUD

(Translated) Great welcome, very good service and a very large choice of glasses. I would definitely recommend Optical Center. (Original) Super accueil, très bon service et très grand choix de lunettes. Je recommande sans hésiter optical center.

Brent Mondoux

Professional, polite, bilingual, easy to work with, follows excellent Covid precautions and patient with questions. Will continue to do business with them for years to come.

Rachel Gomes

They were very good and attentive with my 7 years old and they suggested to have a second check just to make sure they wouldn’t be prescribing glasses for my kid that were not accurate or necessary. Also, fully served in English (which is great for me).

Cri Cri

The first time I went to Laurier Optical in Aylmer, it was for a pair of regular prescription glasses. The service was excellent. The lady gave me all the time I needed to choose a pair of glasses that I liked, and I needed help and time. I received my glasses one week later. It was a beautiful experience. The second time I went was for a pair of sunglasses with prescription lenses. I chose a pair of glasses that I knew were a bit over my usual reserved fashion style, but they where nice and so fashionable. Well, I got what I asked for.But, I was too shy to wear those glasses; not my style as I was afraid. I when back to the store to see if they could help me, if something could be done or if I had to deal with my mistake. And to my great surprise they immediately helped without hesitation! I never experienced such a service. They went above and beyond to make me happy! And today, I have a pair of sunglasses that I feel comfortable with and suit me perfectly.I am completely satisfied! Laurier Optical in Aylmer, Quebec, have all my gratitude; they made my a happy person on more then one occasion. Christine Bolduc

Christian Bélec

(Translated) An exceptional welcome and service! Thanks to all the teams. (Original) Un accueil et un service exceptionnel! Merci à toutes l’équipes.

Truxton Dogyuun

Terrible place, refused to repair my glasses that I got there, avoid this place if you can. And I had to wait for someone to "serve me"

Xavier Champigneulle

(Translated) Very good choice of glasses and very satisfied with the advice. A big thank you to Anne-Laure. (Original) Très bon choix de lunettes et très satisfait des conseils. Un grand merci à Anne-Laure.

Brenna C

Shortly after I went to get new glasses from them where they gave me a new prescription, I went to my usual eye doctor. There I was told that the new glasses and prescription I’d now been using was too weak for my eyes and would therefore not be beneficial. Another thing was that I was also looking to get contacts from them. I was told they’d be sending off my prescription and I’d hear from them shortly. That was multiple months ago and I never heard from them again. Overall I’d say I’m not happy with their services.

SOS Toilettage Free-mousse

(Translated) Listening to my needs +++. It is very comforting and pleasant to be greeted like an exceptional customer. 5 stars for their professionalism and impeccable customer service. The optician is also great (lots of explanations and specific recommendations) A little special mention for Sacha V. (Original) À l'écoute de mes besoins +++. C'est très réconfortant et agréable de se faire accueillir comme une cliente d'exception. 5 étoiles pour leur professionnalisme et service-client impeccable. L'opticienne est aussi formidable (beaucoup d'explications et de recommandations spécifiques) Une petite mention spéciale pour Sacha V.

Dre Diane Dulude Ph.D. psychologue

(Translated) Very nice boutique and very warm welcome with impeccable service from Anna Zarouk. Very kind, patient and going to the maximum of what she can do to help you with the Optical Center inventory measurement. Besides, I was disappointed by the virtual absence of reading frames. I was thinking of getting my 2nd pair for my reading glasses but the choice was so limited that I chose to change the glasses on my frame that I already had and instead look for a 2nd pair of full vision glasses. This is when the second disappointment happened. My first pair being at the cost of $ 320, I was entitled for the 2nd with their special offer advertised to a maximum of $ 192 offered by Optical Center ... And many frames at this "mini" price, there are very few It's limited to about a section of the shelf. Everything else is EASILY above $ 220. More in the $ 300, and even several frames at $ 400, $ 420. Okay so we'll let that be. Contact lenses then? NOT in the OFFER Sunglasses so I don't waste my money but I don't really wear any! (Original) Très Jolie boutique et très chaleureux acceuil avec un service impeccable de Anna Zarouk. Très gentille, patiente et allant au maximum de ce qu'elle peut faire pour vous aider dans la mesure de l'inventaire d'Optical Center. Par ailleurs j'ai été décue par la quasi absence de monture de lecture. Je pensais faire ma 2e paire pour mes lunettes de lectures mais le choix était telllllement restreint que j'ai choisi de faire changer les verres de ma monture que j'avais déjà et plutôt regarder pour une 2e paire de lunettes de vision complète. C'est à ce moment que la 2e déception est arrivée. Ma première paire étant au coût de $320, j'avais droit pour la 2e avec leur offre spéciale publicisée à un maximum de $192 offert par Optical Center... Et bien des montures à ce "mini" prix, il y en a très peu chez eux.Ça se limite environ à un pan d'étagère.Tout le reste est FACILEMENT en haut de $220.Plus dans les $300, et même plusieurs montures à $400, $420.Bon alors on va laisser faire ça. Verres de contact alors? NON pas dans l'OFFRE.Lunettes de soleil pour ne pas perdre mon argent mais je n'en porte pas vraiment!

Anastassia Bratalski

Excellent service.

Obscure Metal

(Translated) Leaves flyers in mailboxes despite the mention "no advertising". (Original) Laissent des dépliants dans les boîtes aux lettres malgré la mention "aucune publicité".

Kelly Brassington

I have been going there since they opened have nothing but good things to say I have a condition that can effect the eyes and they look at them very carefully each time i go They often give me an additional discount on my Frames and Lens as they are very unique , and I only get 100 dollars back from my insurance

Clement Fadoul

(Translated) Excellent service (Original) Excellent service

Marie-Claude Jetté

The staff at the O'Connor location is professional, very friendly and their service is exceptional! It is very conveniently located and the turnaround is quite fast. Thumbs up!

Ralph Balagbagan

Been purchasing eyewear and contacts here for the past 10 years. My whole family goes here to purchase thier glasses. Great prices and great service!

ruth grande

(Translated) Good service, good service, a little expensive but. Good quality (Original) Buena atención, buen servicio, un poco caro pero. Buena calidad

Anne-marie Bellemare

(Translated) Very good service in all honesty and attentive to our needs. The staff are patient and helpful. (Original) Très bon service en toute honnêteté et à l’écoute de nos besoins. Le personnel est Patient et serviable.

Carmen C

(Translated) Excellent service! Very large selection of frames at all prices! The person who helped me succeeded in meeting my expectations 100% and found the glasses that I had dreamed of for a long time ^^ She also took into account my budget for the finishing of the glasses, which is not the case everywhere. The glasses arrived within a week, everything was spotless, thank you! (Original) Excellent service ! Très grand choix de montures à tous les prix ! La personne qui m'a aidé a réussi à répondre à mes attentes à 100% et a trouvé les lunettes dont je rêvais depuis longtemps ^^ Elle a également pris en compte mon budget pour la finition des verres, ce qui n'est pas le cas partout. Les lunettes sont arrivées en une semaine, tout était impeccable, merci !

Michael Argel Vasquez

Very friendly staff. Store manager very pleasant and greeted me when I walked in.

Deny Trudel

Went here for my first eye exam, which was fine. Made the "mistake" of buying lenses and frames from a cheaper place and when I went back to get my eyes retested they wouldn't deal with me anymore. You can go here if you like, just know they're unprofessional and petty.

Ana Olivia

(Translated) Completely disappointed! (Original) Complètement déçu !

Philippe Huard

(Translated) Attentive service, great prices for trendy ophthalmic frames. State-of-the-art exams. (Original) Service attentionné, super prix pour des montures ophtalmiques à la mode. Examens à la fine pointe de la technologie.

Sonam Lal

I've been a loyal customer to Laurier Optical for years and I just picked up another pair. Their customer service is exceptional. I highly recommend going their for your vision care from sunglasses to optical lenses. They've got it all! Definitely satisfied with my purchase and insurance claim was a breeze. ????

Adopt me And Royale high

This place wouldn't give me my paper for the prescription even though I paid for it .... I bought two frames From them and both times the frames were cheaply made and fell apart . I did buy the cheaper ones but I didn't think they would break in less the 3 months .. second pair they sold me for half the price which I thought he was being super nice .. except those broke after about 5 months or so. .. I wanted my prescription the second time as well and they said they don't keep it in the system :/

Erika Seguin

Unbelievable do not go here for glasses 3 weeks waiting, and they screw up the lenses everytime, place has gone downhill, horrible service, never again.

Clarice Reyes

My husband and I are loyal customers. They have exceptional service and quality of the products are impeccable and high grade! Fatima is very helpful and made sure we got the perfect pair of glasses. Definitely recommended!

Mohamed Amine Ayari

(Translated) a very good service (Original) un très bon service

Noémie Desjardins

(Translated) I like this center. I went there because I won glasses in a contest. The staff is very welcoming and I received good service. I had an appointment in respectable deadlines and I always felt listened to. I recommend this place. (Original) J'aime bien ce centre. J'y suis allée puisque j'ai gagné des lunettes dans un concours. Le staff est très accueillant et j'ai reçu un bon service. J'ai eu un rendez vous dans des délais respectables et je me suis toujours sentie écoutée. Je recommande cet endroit.

Marika Groulx

Went for an eye exam. Was on time, fast and professional. An eye exam costs 80 $.

Cozette Gagne

After trying five frames, the owner was hesitant to let me try other ones and then he told me they were trying to avoid having to clean too many frames. I told him seriously, I need to try more than five frames to see what fits me well. I told him I did not like his attitude. He then told me that "of course as long as it is not 50 frames". Already he was making me feel uneasy of trying a sixth frame so I decided to leave and that he just lost a $1200.00 customer.

Christian Stapf

(Translated) Competent advice and a first-class selection. (Original) Kompetente Beratung und erstklassige Auswahl.

Nouha Mal

I absolutely loved my experience with the staff in Aylmer. They made sure to understand what I was looking for keeping in mind my small budget. I walked out with a new pair of glasses and a new set of contact lenses. Randa and Pierre were extremely pleasant and they know how to make you feel welcomed. Definitely coming back in the future.

Rachel Labrèche

(Translated) Good price and good service (Original) Bon prix et bon service

Fatou RICHARD

(Translated) Excellent reception. Good service. A huge choice of glasses. Possibility of having the eye examined by a very qualified person. Go there without hesitation (Original) Excellent accueil. Bon service. Un choix énorme de lunettes. Possibilité de faire l'examen de la vue par une personne très qualifiée. Allez y sans hésiter

Stephanie Saucier

kicked me out and refused to give me my contact lenses prescription and proceed to tell me that I couldn't afford contact lenses, because I didn't want to buy their glasses (none of them fit my face right)

georges tremblay

(Translated) Late delivery followed by an error on the prescription as well as a misunderstanding on an order (Original) Livraison en retard suivi d'une erreur sur la prescription ainsi qu'un malentendu sur une commande

mélissandre nahounou

(Translated) Wow wow wow! What a great experience I had. From receptionist to optometrist the service was IM-PE-CCABLE! Doctor Ross is just great. He is professional, personable, funny and listens to his patients. I will definitely go back to renew my prescription, that's for sure! (Original) Waouh waouh waouh ! Quelle belle expérience j’ai pu passer. Du réceptionniste à l’optométriste le service était IM-PE-CCABLE! Le docteur Ross est juste géniale. Il est professionnel, sympathique, drôle et à l’écoute de ses patients. J’y retournerai sans hésiter pour renouveler ma prescription, c’est clair!

Claire Poirier

(Translated) I enter LAURIER OPTIQUE and I ABSOLUTELY need a pair of glasses with my prescription to work as quickly as possible, it is urgent: result 3 magnificent pairs of glasses later (!!!) I am super satisfied! ! Doing business with the owner and being served like that is fantastic !! Thank you, you helped me out without fuss and at high speed! Yes 5 stars without hesitation! (Original) J'entre chez LAURIER OPTIQUE et j'ai ABSOLUMENT besoin d'une paire de lunettes avec ma prescription pour travailler au plus vite, c'est urgent: résultat 3 magnifiques paires de lunettes plus tard (!!!) je suis hyper satisfaite!! Faire affaire avec la propriétaire et se faire servir comme ça c'est fantastique!! Merci, vous m'avez dépannée sans chichi et à haute vitesse! Oui 5 étoiles sans hésiter!

Robert Miller

I would give less than 1* if able to.A man working there told me to go elsewhere after getting glasses adjusted that i got at Rideau location and the only reason i can come up with is that he's prejudice for some reason go figure,not going back and i'm telling everyone!

Jean-Michel Moreau

Worst experience I`ve had. I never wore glasses before but I notived my eye sight was getting worst so I went there for an eye exam and the Doctor there by the name of Philip Boulous started telling me how irresponsable I was to be driving without glasses. Thats there reason why I'm here genius, to get glasses... I wished I told him that but I stayed very polite and told him that in order to be safe I took an appointement and I want to get some glasses. Then he told me that if he wanted to he could repport me to the police and I would be forced to wear glasses everytime I drive. What is wrong with this guy?!? I wasnt running away yelling ''You will never force me to wear glasses'' I took this appointement for that specific reason. After a few more insults from his part I stood up in the middle of the exam, told him to give me my money back and left.

Sidra Siddiqui

This is the best store to shop for glasses! I had a great experience with Zehra and Fatima, the store has great variety of frames to accommodate your budget. They claimed from my insurance directly it was a hassle free purchase. I would definitely recommend it!

Nicolas Koronkiewicz

(Translated) Very bad experience. Go to Optometrist Bui or Voskins. Poor customer service. There are several other optometrists elsewhere who offer better service for much less. (Original) Très mauvaise expérience. Allez chez Optométriste Bui ou Voskins. Mauvais service à la clientèle. Il y a plusieurs autres optométristes ailleurs qui offrent un meilleur service pour beaucoup moins cher.

Bojana Isakovic

I am a long time client, have been buying my (and my family's) glasses here for many years. Our son just broke his glasses and we went in to get a replacement (after only 3 months). the owners were so kind and gave us a discount on the new frame, that's what I call excellent client service! And they are ready the same day. I would recommend this particular store to everyone.

Erik Sanders

Great company. I have previously ordered several times.

Enide Noelizaire

My family and I have been serviced by this team for more than 5 years, and we have no complaints. Very accommodating with their clients, and follow-up service is great!

Bev Smith

Loved the service..wonderful people..

Dominika Synowiec

What a great experience. Lovely staff and got a great deal on my new Dior's. Can't wait to be back.

M Sohal

Great experience! they had a very large selection of frames (especially designer) and very friendly service as well. Would recommend!

Adeel S

Nice store, friendly employees. Eye test done professionally. But they try SO HARD to get you to buy some contact lenses or some glasses after your eye test. I have never encountered more insistent employees at any eyestore. And when I mentioned that I was considering buying them online, the employee went into a rant about how they're fake and can't be trusted. Relax, I still bought some damn contacts from you guys. Won't be going back again though.

Ron J Roy

Glasses are LOCKED UP?!?! ...couldn't try a thing while waiting for staff.

Thomas

Had an appointment for a basic eye exam at 1 PM. I showed up on time and was greeted, was told to take a seat and the doctor will be out shortly. Thirty plus minutes go by with me waiting before the same lady who greeted me tells me that the doctor is on his way and it shouldn't be much longer. This was the first time they mentioned there was no doctor on site. 3 other people were now waiting for their appointments as well. Walked out. Not worth it. I'm sure there are better places in Outaouais for an eye exam. Français : Évitez de perdre votre temps avec cet endroit. Il y a de bien meilleurs endroits pour vous faire examiner les yeux ou obtenir des lunettes.

Gab Loranger

Friendly staff, adjusted my crooked glasses for free.

Jordan Dupuis

(Translated) Super service! I came back to the store to have a screw put on sunglasses bought elsewhere and it was with joy and free of charge that Anne-Laure and Melka resolved the situation. Like what there are still good people. Thank you! (Original) Super service ! Je suis rentré en magasin pour faire mettre une vis sur des lunettes fumées achetées ailleurs et c'est avec joie et gratuitement que Anne-Laure et Melka ont réglé la situation. Comme quoi y'a encore du bon monde. Merci!

Smriti Capoor

I have been coming here for a couple of years to get glasses, eye test, lenses, etc... and recently my glasses broke but I knew it was fixable for temporary use until I can buy a new pair. I walked in and asked a lady for help, before even understanding what's wrong she walked to the computer and asked me for my information. I told her that i only got the lenses from there. When I told her the issue right away she said it will cost $120 to fix it.. I was confused at it just needed another screw. She said she didn't have anything and could not help me in any way. I told her if she can check the back for the parts and she straight away said no she doesn't have anything. She was no help, and did not seem to want help what so ever. I went across the street to Kanta Optical and the guy was SO nice, he did EVERYTHING he could to help me and fixed it temporary FREE of charge and told me if I need anything else to come back to him. Just go across the street to him and he will give you much better service, don't waste your time with these rude people. They don't help unless you're willing to spend the money everytime you walk in. HORRIBLE SERVICE!!!!!!!

Johan Brumby

I will be coming back and bringing all my family members

Anne-Claire Pinel de Grandchamp

(Translated) Great service. Very friendly team who take their time to help you find what suits you within your budget. Thanks to Manon. Even if the glasses are perhaps more expensive than elsewhere, the difference in quality has nothing to do with it. (Original) Super service. Équipe très aimable qui prend son temps de vous aider à trouver ce qui vous convient dans votre budget. Merci à Manon. Même si les verres sont peut être plus chère qu'ailleurs la différence de qualité n'a rien à voir.

Edward Azzi

Best service and friendly opticien

IntroversionExposure -

I recently purchased prescription lenses for my two frames from this Laurier store location in Heartland, Mississauga. The complete glasses (lenses and the frames) were delivered to me within the promised timeframe. I found the staff …

Sangeeta Das Patra

Worst optical centre. Worst customer service, specially by one arrogant middle aged male optometrist, Mr Mohammad Fazil. It's almost 10 days now and have not received my lenses yet. Do not recommend anyone to go there.

José Huber

(Translated) Very competent, very good reception excellent. (Original) Très compétent, très bon accueil excellent.

Monica Guayara

Excellent service et ambiance. Great staff, helpful and very professional. I strongly recommend this place.

Christine K

Terrible service - The past two times I have made orders at this location, they have failed to call to inform me that my contacts and/or glasses have arrived (meanwhile they have been ready for weeks)! If you make an order with them, its likely you'll have to follow up with them. If you are looking for quick service, I suggest go somewhere else.

Entertainment Guide

I booked an appointment with the eye doctor at the Carlingwood location. When I arrived 2 days later, they said they couldn't find the appointment scheduled. A moment later another store employee came over and said that she would serve me. I was taken to the back for a pre-exam and the optometrist came in and did her deed. After receiving the eye glass prescription, it was not even my prescription! I would not trust this company. Save your money and go to a real eye specialist. These people are only their for the numbers game. I tried to find the head office to speak with someone and couldn't find one. All I found were bad reviews about blame shifting. Next time I will do better research before I go to a mall eye doctors office.

Enrique Vergara

(Translated) Excellent attention (Original) Exelente atencion

Lady Plague

Horrible service push sale..

Edith Wenke

(Translated) Excellent service! (Original) Excellent service !

francesco caci

I had an incredible experience shopping for glasses at Optical Center on Laurier The staff was very friendly and knowledgeable. They also offer free hearing tests that are available without an appointment. It was convenient to have everything done in one place!

Joseph Safian

DO NOT GO THERE, FIND A BETTER PLACE! I had the eye exam done at the Mississauga location, but ordered my glasses at a different store/different company. After I picked up my new bifocal glasses I realized that something is wrong, because neither the reading part or the distance worked properly, I just couldn't see. The lenses were checked, properly made followed the eye doctor's instruction. Back to Laurier Optical. The doctor changed the prescription completely, he realized that he did not write me a correct one originally. Now I have to order new lenses, but Laurier Optical is not taking responsibility for their mistake. The store Manager, Juwaria Fatima knows nothing about customer service, it was absolutely useless to talk to her. She was ignorant, did not listen to my concerns and didn't even talk to me when I called back to see how her company is going to handle this situation, just asked her employee to deliver the "bad news". I wouldn't want to work for her......It is too bad, they would just had to replace my lenses or pay for it (since it was their mistake) and I would have written an amazing review about their customer service. Do not go there, find a better place!

Jayesh Jariwala

The staff is very cooperative and they help to choose the best frame for my face. Initially I was not sure whether to take it or not coz frame was not fitting perfectly but then they help in resizing the frame on my face. More can tell you once I receive my glasses done from their shop

Haderach

Great offer, amazing staff. Very friendly and discreet approach.

Viji Roberts

Looking for glasses??? I've been going here for more than 10 years. Ask for Fatima... She'll help you get the best option for your eye wear.

Rowboat L

They were super understanding when I wasn't sure where I bought my glasses which i needed to replace and that I could only make a cash deposit because I forgot my card. Thank you!

Sacha Agnetti

(Translated) My experience at Optical Center Laurier was exceptional from start to finish. Absolutely great welcome with very attentive staff. Almost no expectation since I was caught on time :) The pre-test carried out by Xavier went very well, he was very professional and kind. He explained to me what each test consisted of. Then he took me to see Dr. Li Jue who was just as professional and very gentle. Then, after receiving my prescription, Xavier was waiting for me to look with him at the different frames among the hundreds available !!! Without a doubt, it tastes very good and its advice was great! Arriving at the time of payment, no surprises, unbeatable prices (at least if I compare to the others I have been dealing with). I come out of Optical Center Laurier really happy with the feeling that the team of OC Laurier gives quality advice and does not try to sell us anything! I will definitely go back there !!! (Original) Mon expérience a Optical Center Laurier a été exceptionnelle du début à la fin. Accueil absolument super avec un personnel aux petits soins. Presque aucune attente puisque j’ai été prise à l’heure :) Les pré-test effectués par Xavier se sont très bien déroulé, il a été très professionnel et gentil. Il m’expliquait en quoi chaque test consistait. Ensuite il m’a amené voir Dre Li Jue qui a été tout autant professionnelle et très douce. Puis ensuite, après avoir reçu ma prescription, Xavier m’attendait afin de regarder avec lui les différentes montures parmi les centaines disponibles !!! Sans aucun doute, il a très bon goût et ses conseils étaient de taille ! Arrivée au moment de payer, aucune surprise, prix imbattables (en tout cas si je compare aux autres à qui j’ai eu affaire). Je ressors de Optical Center Laurier vraiment contente avec le sentiment que l’équipe de OC Laurier donne des conseils de qualités et n’essaye pas de nous vendre n’importe quoi ! C’est sur que j’y retournerai !!!

Claudie Fortier St-Pierre

(Translated) My favorite place to buy glasses in Montreal. They have a lot of choice of frames. The staff are so outgoing! I always have a great experience no matter what day I spend! (Original) Mon endroit préféré pour acheter des lunettes à Montréal. Ils ont beaucoup de choix de montures. Le personnel est tellement avenant ! J’ai toujours une super expérience, peu importe la journée où je passe !

Alex

They handled me like a number, I walked in and they evaluated my eyes in under 5 minutes. Thats like 6 or 7 test in that time. They did not make me feel comfortable. They did not deal with my insurance for my eye exam. As i said above the eye exam was in a rush and they also changed my appointment time the same day. they called me at 9 am to change my appointment that same day.

Paul McDonald

Following a really bad experience with their competitor and a refund, I went to Laurier Optical Heartland. The service, turn around time and quality was excellent. …

Muhammad Ashhad Faizan

The service is fast, efficient, and very welcoming. The Staff really wants the customers to get the best out of what they offer. Their offers are very reasonable, prices are reasonable as well. Miss. Javaria Fatima was exceptionally good in dealing me and my other family members. She was very polite, hospitable, and welcoming in nature. Definitely recommend going there

Cindy D.

(Translated) very good service, I was referred by Pierre, I traveled 2 hours and I do not regret it. Fast, efficient, served in French by Randa, she knew how to advise us on beautiful models of glasses without making us try the whole shop. thank you very much and see you next time. (Original) très bon service, j'ai été référé par Pierre, j'ai fait 2h de route et je ne le regrette pas. Rapide , efficace servie en francais par Randa elle savait nous conseiller des beaux modèles de lunette sans nous faire essayer tout la boutique. merci beaucoup et a la prochaine fois .

Ferdousi Reja

Excellent service. We were taking glasses couple of pairs and are very satisfied. This year also we came here for new glasses. Staffs are professional.

Micky CARITTE

(Translated) Very good experience. The vision test was quick, efficient and very professional. I was very well advised on the purchase of my frames as well as on the characteristics of the lenses. I definitely recommend! (Original) Très bonne expérience. Le test de vision a été rapide, efficace et très professionnel. J'ai été très bien conseillé pour l'achat de mes montures ainsi que sur les caractéristiques des verres. Je recommande définitivement!

Amadou Tall

Great optical center and good service Merci encore !

Marie-france Paquette

(Translated) Very satisfied !!! Exellent and attentive service !!! Many choices of frames !! Comprehensive and attentive to the slightest detail! I highly recommend your place !!! Thank you for your help !!!!! A new customer loyal to you :) (Original) Très satisfaite!!! UN service exellent et attentionné !!! Beaucoup de choix de montures!! Comprehensif et à l'écoute au moindre détail!!! je recommande fortement votre endroit!!! Je vous remercie de votre aide !!!!! Une nouvelle cliente fidèle à vous :)

Blessy Mikhail

When I went for a check up, the doctor was extremely courteous and patient. He answered every question I had and even took the time to explain abnormalities in my eye. After the exam, it took me a really long time to decide on a frame. The staff was really nice and patient. They helped me choose between frames and showed me as many frames as I asked to see. Overall, I was very happy with the service of both the doctor and the staff.

D G

They are better than their current rating. I've had really good experiences and they are often my go to place--they don't try and hustle you like many places do. |I| get tons of compliments on a couple free frames I got from there. I recently got a free pair of trial multi-focal contacts, and the service was exceptional.

Christophe Petit

(Translated) Excellent service, a very competent optometrist doctor with good advice on contact lenses. A very professional team, who explains each step. Perfectly satisfied, very above my expectations. (Original) Excellent service, une médecin optometriste très compétente avec des bons conseils sur les lentilles de contact. Une équipe très professionnelle, qui explique chaque étape. Parfaitement satisfait, très au dessus de mes attentes.

Horacio Dee

Wanted to give them a negative but there were no negative stars. One star is far too much. We booked an appointment with them in Dec/19 for our sons, all set good to go, they then called us two days before the appointment and said they needed to reschedule, we did, all set to go. We got a call the same day as the appointment and told us they needed to reschedule because they had no idea that the eye doctor would not be in. We rescheduled, at set. We received a phone call reminding us of our appointment, which was the WRONG DATE and the WRONG TIME. At that point I told them to stuff it. DO NOT BOTHER WITH THIS LOCATION.

Valerie B

Great customer service. Quick and efficient service. No wait on a walki-in for myself and 1yr old. I didn't even leave the parking lot, when they phoned and told me my prescription were ready. Would definitely recommend.

Marie Di Genova

(Translated) Congratulations to the whole team, a cheerful, fast and efficient staff. Manon was particularly a plus in my day. Rarely have I had such pleasant service. A great experience, a charmed new customer. (Original) Félicitations à toute l’équipe, un personnel souriant, rapide et efficace. Manon a particulièrement été un plus dans ma journée. J’ai rarement eu un service aussi agréable. Une belle expérience, une nouvelle cliente charmée.

Kateryna Shehab

Laurier optical in missussauga has been my preferred location for buying my prescription glasses for many years. They provide excellent service. I would recommend them to all my family and friends. Thank you Zehra for your friendly approach, valuable advice and help.

Zaina Elyoursfi

I went there to fix my glasses; they did it free and I found out they have a good promotion going on; I got myself a good pair of glasses. I am happy.

béatrice Raimbault

(Translated) Excellent service. Friendly staff who are attentive to their customers. Sacha advised me very well in the choice of frames and lenses. He was very professional and dedicated. Really very satisfied. (Original) Excellent service. Personnel amical et très à l'écoute de leur clientèle. Sacha m'a très bien conseillée dans le choix des montures et verres. Il s'est montré très professionnel et dévoué. Vraiment très satisfaite.

Neil Anderson

I was considering this centre for an audio exam. Now I understand that it is a scam after reading comments. Usually, the technician stands behind a glass, while the patient is completely sound proof. You are not supposed to hear any ambiant noise while having such kind of test. Thank you Google reviews!

Jay Tondreau

The store and service is great! The manager was very helpful and informative!

Abelard Mugenzi

They are the best

Nicole Perras

(Translated) I am very satisfied with the service I have with them. It's been 3 years that I am a client and I am not disappointed. My mother is also a client with them. She is 91 years old and she broke the branch of her glasses and I could not move her from the residence, so in no time they replaced her on the spot without paying. And another time, she had lost the glass of her eyeglasses from her eye that does not see and it was done in 20 minutes. I just bought a pair of glasses with progressive prescription and she offered me a price that I could not refuse, and this, without appointment. The gap is having a real optometrist in French who understands French very well. Thank you for your service. (Original) Je suis très satisfaite du service que j'ai avec eux. Ça fait 3 ans que je suis cliente et je ne suis pas déçue. M'a mère est aussi cliente avec eux. Elle a 91 ans et elle avait brisée la branche de ses lunettes et je ne pouvais pas la déplacer de la résidence , alors en un rien de temps, ils l' ont remplacé sur place sans payer. Et une autre fois, elle avait perdue la vitre de sa lunette de son oeil qui ne voit pas et ça s'est fait en 20 minutes. Je viens de m'acheter une paire de lunettes avec progressif comme prescription et elle m'a offert un prix que je ne pouvais pas refusé, et ce, sans rendez-vous . La lacune, c'est avoir un vrai optométriste en français qui comprend très bien le français. Merci pour votre service.

Jamie Mangafas

Amazing !!I’ve been wearing glasses for over 25 yrs and this was my best experience! The staff is really dedicated on giving the best possible customer service!

Nick M

One of the few places that would open during lockdown for new glasses. Unfortunately after a number of visits they cannot get the frames to fit my face properly.

Rajdeep Singh

Excellent service and products. Staff is full of great personalities, one stop shop for a broad range of styles and eye care needs.

Louis Walton

Looked after with no waiting and sales person was very professional in all areas. Have always received great care here and that is why I always go back.

Diana and marcel Medeiros

Horrible customer service, I do not recommend them at all. First off one of the employees screwed up on my claim paper work and couldn't even answer the question correctly. The end result was her putting in a wrong claim, once someone else with more experience came out to help this employee had the nerve to try and say that it was my fault she filled it out wrong and was completely rude, good thing her superior put her in her place but still inappropriate to do it in front of a customer. She kept of getting distracted and it took over an hour to complete the whole process. I will have to see how long it will know take to recieve my glass. Please people do not waste your time with this place.

chris ald

great service friendly staff ...and most important i can see again

Sylvain Bérubé

(Translated) Welcoming and knowledgeable staff. Great audiologist / hearing care professional team. I will also go back for my next glasses. (Original) Personnel accueillant et compétent. Super équipe audiologiste / audioprothésiste. J'y retournerai également pour mes prochaines lunettes.

Yolanda Reid

The doctors and technicians are excellent. Everyone was helpful and professional. I highly recommend them.

Sherrie Liedeman

ATTENTION!!!!!! I am a diabetic and was denied my right to have an emergency eye exam. I called for an appointment there was an opening and was being booked into the appointment but after telling them up front I was diabetic, I was denied the appt. Because I was unable to obtain a doctors note due to the office being closed. Despite being able to bring proof of medication that would confirm with my personal ID, I was still denied!!! Since when in 2019 is anyone denied any kind of medical right, compassion, and customer service. I understand that there are requirements but how about compassion and understanding in working with the patient?? My second pair of glasses which I need for distance broke but they were not willing to investigate nor hear why i was important to have this appointment. Why would anyone want to go to a place like this. I did phone around to other places and although there were no openings. I asked if I brought medications would be good enough was told by several that it would be. So what's the real issue here?? The Human Right for Medical treatment denied!!!!!

yunus tegally

Avoid them like the plague! Wouldn't even give a star if it were up to me. Garbage service. Like someone else mentioned, you're treated like a number. Actually in our case, it was worse! They speak bare minimum french and dare tell people to move to another country! The owner is a complete tool! After our eye exams for which we paid for, my wife went back a week later just to see if they could give us our pupil distance. My god! As soon as the owner heard my wife is getting our glasses made in the UK he started acting like an idiot and even talked trash to her asking why we don't move there! From an immigrant who barely speaks French with poor english skills, I wouldn't be speaking like that to 1.people in general and 2. particularly customers!

David F

The eye exam doctor was good. But PD is not part of exam so had to go next door to Laurier Optica and the refused to provide my PD. Was told it was illegal from that fat guy that works there. Then I called back asked where it says it's illegal and the girl couldn't tell me. I then asked if it's not illegal is it a policy? She said yes. I asked to see the policy and she said it's not written down. They said they couldn't provide me with my PD cause they could be help liable if I get into a car accident. This is just their scamming way to force you to buy glasses from them. Such a scam. So I went across the street to Axis and they gave me my PD no prob. So I bought 2 pairs of glasses from them. Thanks Axis!

Bob Bradford

I was not impressed with the male optometrist they had when I went. I can't remember his name but I found him abrupt and just trying to get money

Kim Chartier

(Translated) This is my second time going there. The owner offers incredible and personalized service. It's true that the eye exam is mostly English speaking, but when it comes to choosing glasses, it quickly understands what you're looking for and shows you what would look best on you. In addition the prices are very good and competitive, it is definitely the best service received in an eyewear! (Original) C'est la deuxième fois que j'y vais. La propriétaire offre une service incroyable et personnalisé. Cest vrai que l'examen de la vue est plutôt anglophone, mais pour le choix de lunette, elle comprend rapidement ce que tu cherche et te montre ce qui t'irais le mieux. En plus les prix sont très bons et compétitif, cest définitivement le meilleur service reçu dans une lunetterie!

Hope

Excellent service! Randa went out of the way to have my glasses ready as soon as possible! I am very appreciative as I needed them right away. I was very pleased with the quality and fit of the product.

Laurent Messier

I could not have asked for a better service. I walked in with apprehensions as my prescription is complicated and walked out completely satisfied. Great service at a fantastic price.

Ibrahima Diop

Outstanding young female Dr.! Very good job!

Google User

Beware of this location. The optometrist was quite nice and professional, however the woman who "helped" me with ordering trial contact lenses gave me nothing but problems and ruined my first experience. After being forced to commit to buying contacts from them or pay $30 for a trial pair of contact lenses, they didn't bother to call me for over a month to let me know they had arrived. I decided to pop in last week to ask if they had arrived and was surprised to learn they had been there waiting for me. They took me to the back and made me try them on there, but were extremely secretive for some reason about the lenses they gave me. They took the packaging away from me the second I had the lenses in, but they felt strange. When I asked if the prescriptions should be specific to a certain eye they assured me they were the same (even though I later confirmed this was actually not true, and my prescriptions have always been different for my eyes for 20 years). I had incorrect lenses in my eyes and had blurry vision. I knew something was wrong and when I asked to see the packaging, the woman refused to let me see it for some reason. I walked around the office trying to clear my eyes, and walked back over to to the woman's desk where the packaging was. When I went to grab it, she put her had on it and tried to pull it away from me like a child. I caught a glimpse of it and they weren't even the right brand I had ordered. I have a feeling they just grabbed whatever was in the back that was closest to my prescription, I don't think they ordered my lenses in the first place at all. I'm shocked at the service this place offered, people put their trust in these people with their eyesight but they really could care less. Head office was no help as this is a Quebec location, I have been waiting for a call back from the regional manager for 4 days now. I will be sure to update if I ever hear back.

Zina Kaz

This is second time I order a contact lence and its been over a month no one called me to tell me if it's ready to pick up first time I order contact lance lady was in hurry to finish from me so she can take next customer also I order a …

Vanessa Vieira

Receptionist was friendly but I wish I could say the same thing about the optometrist. I rather spend a bit more money and get a professional opinion on my eye health then pay $80 and be told I can barely see. I wouldn't recommend this place. But they do have a good selection of glasses to choose from though.

Jennifer Montgomery

Really friendly staff!

Steve Ah

Great service, very reasonable prices, they deal with some insurance companies directly, saving you some effort.

Rach Zahlan

I love the service! very nice welcoming people, never had any issues with them, they treat us like family. there is a wide selection of glasses for all prices. I recommend highly this place for my family and friends.

Hamidreza Chinaei

Some times you purchase some products and years later you looked at them and you are proud of your choice. I had such sweet experience here (also many thanks to my best friend who found this place). I bought a pair of glasses here after I was disappointed from glasses I had bought from another store 9 months before. I am so happy about them after wearing my glasses for two years.. no scratch, light weight, and reasonable price, and stylish. I also got great contact lenses from here with excellent service in terms of trying different brands for several weeks to find ultimately the ones that were the quality that I was looking for.

Jennifer Rovt

Incredible, fast service and going above and beyond to get me my glasses before I had to leave town! Thank you so much!!

S Paul Andre Cotnoir

(Translated) Well installed and good choice of glasses and lots of new eye exams (Original) Bien installé et bon choix de lunettes et bcp de nouvelles appareil pour examen de vue

Kass Maher

Awesome customer service, and great prices and selection.

Liliane Laverdière

(Translated) Great service and lots of choice and an excellent eye care professional. (Original) Un super service et beaucoup de choix et une professionnelle de la vue excellente.

Terri-Lynn Bennett

Best service I've had when looking for glasses in a long time. Friendly and honest, they did everything they could to make me happy.

Jon Bradshaw

My Wife and I have both bought our first pair of glasses here at Laurier Heartland and both of our experiences have been nothing short of top notch!!! The service that we both received was both friendly and professional!! The selection here is by far the best we have seen. My wife chose a beautiful pair of Prada frames and I chose Georgio Armani... We both highly recommend this location to anyone in need of glasses!!! We will definitely be coming back for our next pair!!! Thank you Laurier Heartland for maki g this some what stressful experience wonderful memory!!! Jon and Carole

Silver Falcon79

Service was good before but now it has improved substantially. Service is top-notch. I hope they can keep it like this.

sravani chowdary

Have been here recently. Staff were very friendly and helpful, really had very good experience. Doctor is very friendly and patient. I would recommend everyone to visit and get experienced with their awesome service.

Candace

I called to get my prescription for my contact lenses (tried contacts once-didn't like them and I wanted to give them a second try) and the lady hung up on me. Assuming it was an accident, I called back. The gentleman that I was speaking with the second time around was rude and very unprofessional. Apparently they "own the prescription" for contact lenses - which is fine, but be civil human beings about it. Very poor customer service!

lionel haddad

(Translated) Serious and professional (Original) Sereiux et professionnels

Odelia

(Translated) Warm welcome, professional optometrist and very good advice !! I recommend without hesitation! (Original) Accueil chaleureux, optométriste professionel et de très bons conseils !! Je recommande sans hésitation !

Jessica Adedd

Came here again today to pick up more contact lens, I love this place. Service is always good.

Ray Merwin

I have been buying glasses at this location for as long as I can remember. I love the staff, I love the product and just the overall atmosphere of this store.

Mehroon Kassam

went back to follow up on my glasses, not ready, they were supposed to call me to update me but they didn't. total waste of money and time, never again. they should close the store.

Audrey Hey

I have no issues with the optometrist. I have issue with owner.. she is always there black hair and glasses. I got my prescription and asked that they write it for me. I wanted to compare it to last year's and also to have it with me.. I paid for it I should be allowed to have the details of my prescription. I lost .25 in one eye and was told it was not necessary for me to get new glasses as there was not a big difference with my current prescription glasses (this is from the optometrist). Anyways this lady gave me such a hard time and told me I can't come back here if I am only going to get my prescription and not buy glasses. I didn't respond and just stared at her as she prepared my prescription info. She kept going and said, what s wrong with our glasses? you are just going to take your prescription and go somewhere else you can't do that... Again I just stared at her.. she was shouting and did this in front of other clients. It was embarassing and I took my prescription and left. She is unbelievably unprofessional. I couldn't believe how rude she was!

Ann Brown

If you need glasses, come and see this place! They have awesome products that you won't find anywhere else!

Hamza Tariq

Got a prescription done from here and it ended up being the same number as before! Once I got new glasses it was the same no change, when I went and did my eye exam again it was a whole different number I would never recommend this place.

Sarah Batt

Got an AMAZING pair of Calvin Klein Frames, amazing doctors who take the time to explain everything to you. Great team overall.

Harsheeta Arora

Dear Fatima, please go and get your certifications again. OD stands for right eye and you marked my left eye contacts as "R". I had headache for over a week and then when I checked my slip I realized you marked it incorrect. If you can't give good customer service then at least don't spoil people's eyes.

Dunc Stilwell

Excellent service, my last 2 pairs are from here, I'll be there soon for my third.

Brenda Emery

The service is excellent, 100% i will be back in the future thank you so much for your very good service.

Émilie Charbonneau

(Translated) Optique Laurier d'Aylmer, I have never received such a disservice getting my eyes assessed. I am very disappointed on this Friday evening. I had made an appointment for 5:40 am and I finally moved on at 6:15 am! Very slow service. When you come home you have not welcomed, we do not really know who to contact. The optometrist who assessed my eyes, a Chinese woman, hardly spoke a word of French. I tried to explain to her the problem I had with my eye and she almost didn't listen to me and she didn't understand what I was trying to explain to her because I spoke French (I tried to better to explain to him in English too). She knows how to hurry to my eye exam and walked me out of the room without even explaining to me what I was having with my eye (why I had the eye exam). Anyway, I really didn't feel that my eyes were in good hands, I will never go back to this place! :( (Original) Optique Laurier d’Aylmer, J’ai jamais recu autant un mauvais service pour me faire évaluer les yeux. Je suis très décu, en ce vendredi soir. J’avais pris un rendez vous pour 5h40 et j’ai finalement passer à 6h15! Service très lent. Lorsque tu rentre tu n’ai pas accueillit , on ne sait pas trop a qui s’adresser. L’optométriste qui a évaluer mes yeux, une chinoise ne parlais presque pas un mot francais. J’ai essayer de lui expliquer le problème que j’avais à l’oeil et elle ne m’a presque pas écouter et elle ne comprenais pas ce que j’essayais de lui expliquer car je parlais francais (J’ai essayer de mon mieux de lui expliquer en anglais aussi). Elle sait dépêcher à faire mon examen de la vue et m’a sortit de la salle sans meme ne m’avoir expliquer ce que j’avais à l’oeil (le pourquoi j’avais pris un examen de la vue). Bref , je n’ai vraiment pas eu le sentiment que mes yeux étaient entre bonne main, je ne retournera plus jamais à cette endroit! :(

Haziq Agha

This has by far been one of the worst experiences I've had with customer service. I made an order for a pair of glasses. It's been over three weeks and I still don't have the glasses. Rather than informing me of the long wait, I've been calling in continually because they don't call you to let you know anything about your order. On the third week of calling in, asking about the glasses I ordered, I found out they hadn't been shipped from the warehouse yet. So, there goes that whole two weeks of waiting for nothing. Then they said when they get them in they'll give me a call right away, but I've been calling everyday because they don't care to inform people about their invoices. I'll never order another pair of glasses here, especially when I hear a tone of frustration from the employees when I call in to ask about my order. If anything, I should be frustrated - I remained calm, it'd be nice if you did too, I did pay you a large amount of money to order me some nice glasses. At the very least, an update on my order would have been nice instead of being ignored totally.

mel c

I have been coming here since 2009 and I wouldn't go anywhere else. Dr.boulos is fantastic! Randa, Nadim and all the staff treat me like family. I get great products and honest opinion of how the glasses look. The attention given to me each and every time is phenomenal. I highly recommend Aylmer Laurier Optical to anyone who needs glasses or just needs to do there bi-annual eye exam. Thanks guys, SEE you soon!

Hamza Azn

(Translated) Excellent service, warm, friendly and welcoming team Best optician in Montreal in my opinion, good luck ❣️ (Original) Excellent service , équipe chaleureuse ,sympathique et accueillante Meilleur opticien à Montréal a mon amble avis bonne continuation ❣️

Shem Buitruille

(Translated) Great service !! Thanks again ☺️ (Original) Super service !! Merci encore ☺️

McLean Robert

awesome experience, super friendly staff!!! Very happy with our new glasses

Sorayda Gutierrez

(Translated) Exellent service. (Original) Exellent service.

Shawn Loney

This place submitted a claim to my insurance company for glasses I didn't get.

Sophie Boisvert

(Translated) Excellent service! Impeccable evaluations and adjustments made with great care. Impeccable results. Excellent advice regarding the type of lenses and the choice of frames. Very competitive prices. Wide variety of frames. As clients, we feel understood and respected! We have been customers for several years and will remain so! Well done to the owners and to the whole team! (Original) Excellent service! Évaluations et ajustements impeccables et faits avec grande minutie. Résultats impeccables. Excellents conseils concernant le type de lentilles et le choix de montures. Prix très compétitifs. Grande variété de montures. Comme clients, nous nous sentons compris et respectés! Nous sommes clients depuis plusieurs années et le resterons! Bravo aux propriétaires et à toute l'équipe!

Freddie Ottawa

Absolutely horrible customer service. Would not recommend.

Riokin Manuel

(Translated) charming welcome and good price (Original) acceuil charmant et bon prix

Claire Laplante

(Translated) Nice personal, friendly and professional welcome, nice well-lit store, I recommend it. (Original) Belle accueuil personnelles sympathique et professionnel beau magasin bien éclairé je le conseille.

Lawy Tail

I bought about eight pairs of glasses from Laurier Optical and they are great. I've changed my style a lot. I have sports glasses, shooting glasses and regular glasses. I’m really on a budget and I didn’t want to spend $300 to $700 on a pair of glasses even though my insurance covers most of it. So I decided to go with Laurier Optical and they’ve been awesome so far. I’ve been buying from them for about two years. The quality is really good for being at such a low price. I get the cheapest pairs and I like them a lot. They are durable plastic and I’ve only had one pair break on me out of the eight. I feel that the ordering process could be easier with certain items like the sports glasses. There needs to be more variety in them and I would love that and it would be great for everyone.

Dino

Customer service is outstanding!! Juwaria Fatima went above and beyond to make sure my order was correct. My glasses and sunglasses fit me perfectly and my eye exam was painstakingly careful and accurate. If you are looking for great customer service, price and professionalism Laurier Optical - Heartland Town Centre is highly recommended. Great Job!!!

salar mirzalou

Very friendly staff especially Sylvie was very helpful and kind.

Jason Muker

Great customer service. Mr Kifayat and Kamel both are very nice. Even doctor Basra’s very nice. Best place to go for eye exams and glasses.

Joyce Wachira

I have bought 2 pairs of glasses before and this is my 3rd time.Customer service excellent.Display is attractive.would recommend friends and relatives ... Jwk.

Fritto Misto

I'd give zero star if it's possible. My order was placed Feb 9. I understand that I requested new frames so I didn't follow up until a month. I was told that the frame is there but the lenses are not. So I waited again. They never call so I had to follow up and ask whether my lenses are there. When it finally arrived, I got headache once I wore them. The lady said it will take some getting used to. It didnt so I returned it. The lady promised it will be just 5 days to replace the lenses. Obviously, it's not because until now (Apr 19), I have not received my glasses which I fully paid for last Feb 9!!! It was a mistake trying this optical. I will never ever come back here!

Ahmad Osman

I had accidentally sat on my glasses this morning, and it was completely crooked and the sight was so distorted I hardly was able to see clearly. Brought it at this place, and the gentleman working here was so kind and fixed it in no time and completely free of charge(although I had purchased my glasses abroad, so wasn’t even a customer). Highly recommend this place!

Charlene Karkhanis

Avoid this store - Purchased a pair of reading glasses and had to come in every 2 months to get the arm tightened even though I am extremely careful with how I use my glasses. Today a technician told me the frame would break if he tried to tighten them. He was obnoxious and rude - extremely unprofessional and refused to offer any other way out expect to get me to purchase another pair of glasses.

Guillaume Lelievre

(Translated) Excellent service. Very fast and professional. I arrived with my 2 boys and quickly they took care of us. I only have positive things to mention. (Original) Excellent service. Trės rapide et professionnel. Je suis arrivé avec mes 2 garcons et rapidement ils se sont occupés de nous. Je n'ai que du positif à mentionner.

josee chevrier

Went here for my daughters...felt like the optometrist hated her job and wanted us out. Appointment was 40minutes late. Bought glasses, never again.

Valerie Hebert

Pushy sale, very horrible service.

DrMT

Great service, good price. Guillaume the manager is incredible, patient, and professional. Highly recommend this place.

Elizabeth Thornley

Very happy with the excellent service and my new glasses. I highly recommend Laurier Optical in Aylmer.

Natasha Brushette

I have never had any problems with this place. I have always found them to be very friendly and helpful.

Elodie Danse

(Translated) The service of the counselor Vanessa is exceptional, she is gentle, take the time to make a good discovery. She took the time with me and offered me different models of glasses and she was not hesitant to tell me if the model did not fit me. She told me about the current promotions. And I liked the fact that she gave me the quote, so I have time to save for my specific pair. She gave me a phone follow-up. Also, I had an eye exam with Dr. Ross who is super friendly, and who took the time to explain my condition and all the steps as well as my options. Really excellent from start to finish! The energy of the team is fun! While I was patient, I saw one of his colleagues take care of a child of about 8 years old, it was great to see him address him like an adult "the color, the shape, how do you feel?" So I highly recommend the place and especially Vanessa! (Original) Le Service de la conseillère Vanessa est exceptionnelle, elle est douce, prends le temps de faire une bonne découverte. Elle a pris le temps avec moi et m a offert différents modèles de lunettes et elle n hésitait pas à me dire si le modèle ne me m allait pas. Elle m a parlé des promotions en cours . Et j ai apprécie le fait qu elle me fasse le devis , ainsi j'ai le temps d' economiser pour ma paire specifique. Elle m a fait un suivi téléphonique. Aussi, j'ai passé un examen de la vue avec Dr. Ross qui est super avenant, et qui a pris le temps de m expliquer ma condition et toutes les étapes ainsi que mes options. Vraiment excellent du début à la fin! L énergie de l'équipe est le fun! Pendant que je patientais, j ai vu un de ses collègues s occuper d un enfant d environ 8 ans, c était chouette de le voir s adresser à lui comme à un adulte " la couleur, la forme, tu te sens comment?" Alors je recommande chaudement la place et surtout Vanessa!

Jy Cant

They provide world class customer service and they have a wide selection of the latest frame styles from the most fashionable names. Thank you for the Alain Mikli frame!

joyce li

If there is more than “5 star” I will rate it 6 or even 10 stars. It is beyond expectation service here! Last year I spent more than 1k for my glasses in one of the biggest eyewear chains here in Montreal (Everywhere here we see their stores, almost like “monopoly” in eyewear biz here). If I compare that big chain with “Optical Center” (Laurier), with regarding the service level/store decoration/updated style of frames/pricing, Optical Center definitely impressed me much much more. Here are the reasons: 1. The quality, variety, stylish level of frames and lenses are much better PLUS, the price is so much better! 2. The staff give you really welcoming, professional and courteous service. Especially, tailored solution. I even received my tailored cut shape lenses without been any extra-charge! 3. Never been put to wait more than 5 minutes. (Other place, remember it was “normal” there was put to wait for like 10-15minutes..) 4. Transparency. They really take time to explain to you all functions you received on lenses. And breakdown the cost and explain to you one by one (eg. Thickness of lenses, special treatments...) WITHOUT you even asking. I have my peace of mind! 5. I especially want to highlight of the Impeccable service of store manager Xavier! He is the best! His professional service, sharpe taste for stylish frames that suit you perfectly (within like 5 minutes!) , enormous patience, thinking ahead of you almost all your concerns and generously proactively putting extra-effort to find you the best solution! 6 Amazing warranty policy... etc etc...

Jananee S

DO NOT RECOMMEND. Bought glasses not even one year ago (March 2021) and the frames broke. I am a student and all I do is look at a screen. They were not able to do anything. Bought new glasses as I needed glasses for school as soon as possible and they said I am a student and have to claim through school. Well, guess what this place is not covered through my insurance provider. They likely knew this. WHY DO YOU PROFIT OFF OF STUDENTS. RIDICULOUS.

Supriyaa Davar

DO NOT VISIT THEM!! I have been wearing spectacle's since 2002, almost 2 decades. I have never had such a BAD EXPERIENCE!! For one pair of sunglasses with power I had to come back 5 times !! 1.Staff assistance - the technician tried to upsell me shade's based on my eitnicity! 2. The sales person did not know how the spectacle's would look once built. I the outcome was so bad I had to replace the order. 3. Mind you on the same day I spent over 1100$, then this was the outcome. A LOT of which was out of pocket. 4. The need to train their staff and understand time commitment. I feel Ultimately they should have paid for my gas bill considering the number of times I had to come back!

Abdelhadi Ahmed

(Translated) I was at Doyle for my prescription glasses three years ago and vowed to never go back. It is now done and what a difference in service with Laurier! People who do their best to welcome you. However, they missed their delivery deadline. Their assortment of glasses is not the most varied, but I managed to find something interesting without compromising. (Original) J'ai déjà été chez Doyle pour mes lunettes de prescription il y a trois ans et je m'étais juré de ne plus jamais y retourner. C'est maintenant fait et quelle différence de service avec Laurier! Des gens qui s'efforcent de bien vous accueillir. Cependant, ils n'ont pas respecté leur délai de livraison. Leur assortiment de lunettes n'est pas des plus variés, mais j'ai réussi à trouver quelque chose d'intéressant sans faire de compromis.

Ponpon Summer Program Ponpon Plein-Air

Has been the best service I've ever received for our entire family... I had a major eye emergency last year - I lost my vision completely, and their Optometrist saw me upon my arrival at the store, My 3 year old just had her eye glasses replaced at no additional charge when the lenses ended up being too heavy for the frames we selected and weren't staying on her face, and my husband has been going here and ONLY here since a MAJOR eye operation 4 years ago. Excellent service, very professional, kind and considerate! Helpful as ever, curtious and patient as any customer could ask for. I can't possibly imagine how anyone has anything bad to say about this location! Amazing service, great product, and I WILL be back!! They have a very long term customer here with me and my family!

Genevieve F

(Translated) Very bad experience I absolutely do not recommend them. Dr. Pare-Roy is impatient and not very smiling during the exam, she is looking at her cell! We were told that my daughter needed glasses and a 2nd opinion at New look confirmed that this was not the case. (Original) Très mauvaise expérience je ne les recommande absolument pas. Dre Pare-Roy est impatiente et peu souriante pendant l'examen elle regarde son cellulaire ! On nous a dit que ma fille avait besoin de lunette et un 2e avis chez New look a confirme que ce n'était pas le cas.

Christie LeBlanc

Beware! They mess up prescriptions to push new glasses. Worst eye care experience ever.

Alexander Volcov

Great clinic. Nice that you can do eye and hearing exam in the same place. Very nice, friendly staff, reasonable prices considering neighborhood. Stress free atmosphere, I would definitely recommend this place. And also the manager - Xavier - that makes sure you won't leave unhappy. Professional, kind and patient. What else you'd need?

Krispin Clay

Added new lenses to my existing frames. Fantastic service, pleasant employees and quality work.

René Dionne

(Translated) My family and I have been doing business with this company for at least 5 years. The owners, staff and the optometrist are very courteous and professional. Excellent service! (Original) Depuis au moins 5 ans que ma famille et moi faisons affaire avec cette entreprise. Les proprios, le personnel ainsi que l'optométriste sont très courtois et professionels. Excellent service!

Luc Trepanier

I would like to compliment Mr. Nadim Ibrahim on the exceptional service he provides his customers at Laurier Optical, 210 Aylmer Rd., Gatineau (Aylmer Sector) QC. He is professional, competent and genuinely cares for the satisfaction of his customers. The aftercare service is superb. As far as I am concerned, you could not get better service anywhere else. I would also like to inform the people who had a bad experience, myself included, with the rude, obnoxious lady optometrist, who performed the eye test, was dismissed due to several complaints from customers. Rest assure that she is no longer associated with the Aylmer branch. I have been his customer for the last several years and was always looked after in the best possible way. It’s always a pleasure to deal with Nadim and I can highly recommend him for your eyeglass wear at a reasonable price. Luc Trepanier

Bianca Remillard

(Translated) Very good service !!! (Original) Très bon service !!!

Tomas Rushing

Exceptional customer service. Staff was amazing and very helpful!!

Adil Kamal

Disappointing experience at heartland Mississauga location. Wife was picking up her D&G glasses and contacts today when the woman offered to give her a complimentary lens solution which she accepted. However the male manager / technician very rudely interjected asking whether my wife already had lens solution and if so why she would want the free one... The way he spoke to her was demeaning and unnecessary as we never asked for the lens solution to begin with. Unfortunate that this happened after I spent $800 at Laurier optical not too mention having my whole family get regular eye tests there. I will be sure not to give this company any more business.

Christelle GIRODIER

(Translated) Well received, wide choice as in France. Reasonable price ! (Original) Bien accueillie, large choix comme en France. Prix raisonnable !

Dan Houtz

Customer service at it's finest!!! Great people who look for what you need and not how much you are going to pay! Highly recommended!!!

gzahalan

The experience at this store was exceptional. They came highly referred and they did not disappoint. Randa was great to talk to and in combination with Nadim, they were able to get me a great deal on the frames and lenses I purchased. My wife and I drove all the way from Ottawa and it was very worth it. They will do whatever they can to make you happy which is very rare to find today.

Carol Brown

Best contact lens price in the region and quick services

Nancy Paradis

Very poor service. The whole exam lasted 5 minutes, the optometrist told me my eyes were 100% even if last year on of my eye was 0.50 and I told her I could see it in my vision. Very disappointed.

Bidisha Sen

i had a horrible experience at this place. it took them 3 weeks to get my glasses. i had to constantly call them and follow up on the status of the order. the lady who picks up the call will say she doesnt even know when the glasses will be done. This is my last time getting a new pair of glass and seeing the eye doctor at Laurier. Very Very poor service!!

Eric Appert

Super service.Rapid, efficace.

FERNAND BARIBEAU

(Translated) OPTICAL CENTER storefront all in English with letters 6 feet high. (Original) OPTICAL CENTER devanture tout en anglais avec des lettres 6 pieds de haut..faut être arrogant pas à peu près: "regardez-nous, on s' en fou de votre Québec français"

tina may

I’ve know the owners since they were at Zellers in square One. Absolutely amazing people, very kind and friendly. However, when I went to Laurier Optical they were not at the store and came across the WORST customer service I HAVE EVER encountered in my life. I came to the store twice over the past few days and spoke to the same lady. The look on her face screamed pls leave i dont want to help you. She then proceeds to say “What do you want.” — this is the first thing she says to me when i come into the store. If her goal was to keep glasses in the store, she definitely deserves a sticker. It’s a shame that such amazing people have such a horrible employee. Before going to the store, I called and asked what time the owners would come in. When I got there well after that time, they were not at the store. She then said she would call them but cut the call after two rings. It was ridiculous. Ended up going to another store. Ask for Fatima and make sure shes there if you want glasses from here. You dont want your day ruined by this employee.

Arkadi Green

(Translated) I passed the optimometric test - $ 90 - adequate price. good service, modern equipment, clean. but if you want to take a PD test, prepare another $ 30. (Original) J'ai passé le test optimométrique - 90 $ - prix adéquat. bon service, équipement moderne, propre. mais si vous voulez passer un test de PD, préparez un autre 30 $.

Art

Everyone in my family uses Laurier Optical for years. Good service, selection and fair pricing. Recommended!

Devi Ahuja

We had a wonderful experience shopping for our glasses at this location. The staff is very knowledgeable and friendly. They addressed all our needs.

Jason Vlainic

All of us have bought multiple pairs of glasses here. We have a family member with special needs who is very hard on glasses, but they graciously repair frames that we thought unfixable. We are always treated with respect and welcome.

Ali Gomaa

"Excellent staff, reasonable prices, very punctual and overall enjoyable experience." Without a shadow of doubt, they truly care about customer satisfaction and prioritize their well being above all.

Jacques P

(Translated) Very good experience, I received good advice and I am very happy with my mount. Xavier advised me on glasses and I feel much more comfortable, my job means that I work on a computer all day and the anti-fatigue is really effective. The team is pleasant, the service is fast and the store is very pretty, with a perfect choice of frames! I definitely recommend Optical Center Laurier (or the other stores) for your glasses, they even do the hearing :) (Original) Tres bonne expérience, j'ai reçu de bons conseils et je suis très heureux de ma monture. Xavier m'a conseillé pour les verres et je me sens bien plus confortable, mon emploi fait que je travaille sur un ordinateur toute la journée et l'anti fatigue est vraiment efficace. L'équipe est agréable, le service est rapide et le magasin est très joli, avec un choix de montures parfait! Je recommande définitivement Optical Center Laurier (ou les autres magasins) pour vos lunettes, ils font même l'audition :)

Carol Ann Massy

My husband and I are 74 and 73, so we have visited may different Opticians and Audiologist over the years. We have been customers of the Laurier location of Optical Centre for Optical services for 3 years and in the last two weeks for Audiology services . We could not be more impressed and completely satisfied with the helpful staff, the great service and also the choice of products. Xavier the director goes well beyond to make your experience special. We both highly recommend this boutique for a special and unique experience.

Jalen Taylor

Great customer service ! I inquired about getting my measurements done and the person I spoke with on the phone was so nice. They checked if they were able to get my measurements for me and confirmed that they can free of charge and without me buying anything. Excellent customer service

Andre Roberge

(Translated) Cordial welcome and exceptional service, from making appointments to exams and selecting frames. I was really impressed by the kindness, honesty and professionalism of Mathilde who accompanied us throughout our visit. Rather than trying to close a quick sale - which is always the case with Doyle and Antoine Laoun - people here are attentive and show a delicacy that exceeds expectations. In fact, it is the entire team that works to ensure that the client receives an impeccable service. Special mention for Dr. Ramina Nissan, super professional, efficient and subspecialized. Another interesting aspect of this exceptional store: they have a section dedicated to audiology, which is not a common practice. Brilliant! On the other hand, in spite of the soundproofed desk, the technician has to strike the keys of her keyboard in order to activate the sounds, and one hears only her tapochages which make a continual clapping which directly conflicts with the ability to listen ( What is the point of a soundproofed office if there is so much noise inside ???). The results are therefore obviously biased. Without a silent keyboard (membrane style, without pressure), this department is not to be taken seriously and damages the credibility of the banner. this is a totally unnecessary test. It's like having to detect infinitely subtle sounds, while someone is tap dancing right next to them. This is ridiculous without a name. I did not follow up after being recommended for more advanced testing. I would rather go to a real specialized clinic. Nothing to do with the very attentive technician. She is simply ill-equipped. Those in charge of this department obviously do not understand what they are doing. 5 stars (and more, it's really top service) for the "optometrist" part, zero for the hearing section (no relevance and total waste of time). (Original) Accueil cordial et service exceptionnel, de la prise de rendez-vous jusqu'aux examens et à la sélection des montures. J'ai été réellement impressionné par la gentillesse, l'honnêteté et le professionnalisme de Mathilde qui nous a accompagné tout au long de notre visite. Plutôt que d'essayer de conclure une vente rapide - ce qui est toujours le cas avec Doyle et Antoine Laoun - ici, les gens sont à l'écoute et font preuve d'une délicatesse qui dépasse les attentes. En fait, c'est l'ensemble de l'équipe qui s'exécute pour s'assurer que le client reçoive une prestation impeccable. Mention spéciale pour la Dre Ramina Nissan, hyper professionnelle, efficace et surspécialisée. Autre aspect intéressant de cette boutique d'exception: ils ont une section dédiée à l'audiologie, ce qui n'est pas une pratique courante. Brillant! Par contre, en dépit du bureau insonorisé, la technicienne doit percuter les touches de son clavier afin d'activer les sons, et on n'entend que ses tapochages qui font un clappement continuel qui entre en conflit directement avec la capacité d'écoute (à quoi sert un bureau insonorisé si on fait tellement de bruit de l'intérieur???). Les résultats sont donc évidemment biaisés. À défaut de se munir d'un clavier silencieux (de style membrane, sans pression), ce département n'est pas à prendre au sérieux et endommage la crédibilité de la bannière. il s'agit d'un test totalement inutile. C'est comme devoir détecter des sons infiniment subtiles, pendant que quelqu'un danse la claquette juste à côté. C'est d'un ridicule sans nom. Je n'ai pas fait de suivi après que l'on m'ait recommandé des tests plus avancés. J'irai plutôt dans une véritable clinique spécialisée. Rien à voir avec la technicienne très attentionnée. Elle est simplement mal outillée. Les responsables de ce département ne comprennent visiblement ce qu'ils font. 5 étoiles (et plus, c'est vraiment top service) pour la partie "optométriste", zéro pour la section audition (aucune pertinence et perte de temps totale).

Ben Kent

Based on a friend's experience, would never use this store. Ever.

patricia mbimbi

(Translated) Nice welcome, have the concern to understand the customer's needs. Well done. (Original) Bel accueil, ont le souci de comprendre le besoin du client. Bravo.

Taylor Gillespie

Doctor was extremely rude and was in a rush to get us out of the room. Dissapointed in the service and won’t be going back

Juliette Figoni

(Translated) Very warm welcome! The service was excellent! The staff were very friendly and very efficient. I recommend! (Original) Accueil très chaleureux! Le service était excellent! Le personnel était tres chaleureux et très efficace. Je recommande!

s gn

Out of 3 quotes I got theirs was the most expensive for glasses.

MICHELLE CAI

I dropped my glasses on the driveway accidentally, my van ran over the glasses, it's still not broken! The frame was just a bit deformed. Their technician managed to repair the van-ran-over glasses, it's still usable! Very good quality frame and lenses!

Kimberlyn Sutton

**edited to add replacement lense ordered with zero problems! Receptiona staff are all wonderful. I purchased my glasses in March with the scratch resistance on the lenses. After 1 month I already have a scratch on them. I've been wearing glasses for 20 years and this is the first time I've ever had a scratch like this on the lenses. Their website doesn't allow me to leave a comment or ask how their warranty works as I need to have the right lense replaced. Once the store opens up again I'm hoping I can get the lense replaced under warranty and up the rating for quality.

kamal s

Amazing staff, high quality frames and lenses! We highly recommend this place!

Lyn Halled

Went there to get my eyes checked, both the receptionist and the doctor were nice and professional.

Natacha Boureau

(Translated) Best customer experience for the purchase of my prescription glasses, a super responsive team, both the optometrist who was very kind for a first eye examination experience, and the opticians who were very patient and provided good advice with a person as undecided as me ???? I will not hesitate to return there for my next purchase, Thank you (especially Xavier) and the rest of the laurier optic center team, 5 This is the minimum rating for the service I have received ????! (Original) Meilleure expérience client pour l’achat de mes lunettes de vue, une équipe super réactive, autant l’optométriste qui fut très gentille pour une première expérience d’examen de la vue, que les opticiens qui ont été très patients et de bons conseils avec une personne aussi indécise que moi ???? Je n’hésiterai pas à y retourner pour mon prochain achat, Merci (surtout à Xavier) et au reste de l’équipe d’optical center laurier, 5 ⭐️ C’est la note minimum pour le service que j’ai reçu ????!

carlos Figueira

I purchased eye glasses was to have scratch protection , after a few months I noticed the lens were getting scratched. Took them back to the store technician only to get a story, and no acknowledgement of a problem .Same technician a year earlier altered my prescription sunglasses lens to make it fit a new frame , result altering my vision. I will never Purchase , or recommend to anyone to purchase any eye wear from them

Elizabeth MacHale

Their phone customer service is lacking for sure!

salah jebari

Amazing service. very qualified stuff. I had my eye vision exam there . it was just so satisfying.

Sylvain Letendre

(Translated) reading the comments, I realize that the same situation happened to my wife. While there to buy glasses, she was invited to have a hearing test. Once in the room, the technician hit the keyboard so hard that she anticipated the sounds in advance, while not being able to really hear them, because the noise of the keyboard replaced that of the sounds to be detected. And of course, we tried to sell him hearing aids. It's an obvious deception and it didn't get into their game. (Original) en lisant les commentaires, je me rends compte que la même situation est arrivée à ma conjointe. Alors qu'elle était là pour acheter des lunettes, on l'a invité à passer un test auditif. Une fois dans le local, la technicienne frappait le clavier si fort qu'elle anticipait les sons d'avance, tout en ne pouvant pas les entendre réellement, parce que le bruit du clavier supplantait celui des sons à détecter. Et bien sûr, on a essayé de lui vendre des appareils auditifs. C'est une supercherie évidente et elle n'a pas embarqué dans leur jeu.

karen acher

My daughter purchased the contact lens with good prices and fast service.