Reviews of 8 On Second (Optics Shop)

crys “LadyLaLayLa” d

The optometrist is good however they may not have an understanding of how to keep patients with mental illness such as social anxiety. It's difficult for people who have a hard time leaving the house due to anxiety to remain patients here but five stars from the rest of my family who don't get sick everytime they have to leave their room.

Chloé Gagnon

Wow

Frank St. Pierre

Great people and service. Always

BERSERKER BARBELL

Mask Nazis! Literally refused me medical service/appointment for being medically mask exempt...exempt...They tried to blame it on the college of optometrists, but when I contacted the college there was no mention of this rule being in place, subsequently filed a complaint on them. If you're mask exempt take your business and money elsewhere, these people don't want to help you!

Brad Côté

Extremely poor customer service. I have a pair of Oakley eyeglasses that were loose and I went in for an adjustment. The technician said that the hole where the screw goes in was striped. I asked if the warranty would cover it, they said no. So I went to go look at the frames, I was told I would need to make another appointment. Even though I was already there. So I went somewhere else because after waiting 3 weeks for an appointment for my adjustment, I didn't want to keep waiting. The other optometrist I went to looked at my frame, and said that they saw no reason why they couldn't be sent in for a warranty replacement. They also said that both optometrist offices used the same company (Luxottica). So after hearing that, I went back. Was told by 8 on Second that they could be sent back for replacement, but my frame was discontinued and there was nothing that could be done. So I went back to the other optometrist, they said that if that is indeed the case, the company would instead send me a similar frame. My family has been coming here for years (some staff know us on a first name basis) but unfortunately this place has lost our business for good. Will never return to this scam artist. And if you do buy something here, don't expect them to honor any type of warranty. The only thing I was offered was the ability to bring in my frames again for them to look at. Even though I already had 2 people look at then.

Molly Roy

Love the service I get n person and on the phone for all the ladies! Thank you for addressing my concerns today and a huge grateful shout out of appreciation to Frances who genuinely listens and cares about what you are saying and is also a great advisor when it comes to your new frames (Love my Etnia teal frames) coming from past experiences. Good job ladies!

Denis Champagne

Great staff, my whole family has been seeing Dr. Dufresne for several years she’s awesome! Very knowledgeable and always makes you feel comfortable. Thank you and looking forward to many more years of Service!

Carl Gagnon

Staff there is so nice and competent! And the frames selection is second to none in Cornwall!

Chantal Clermont

I went to 8 On Second to get a new prescription and pair of glasses and could not be more pleased with my experience. The entire team there is amazing! The reception staff, optometrists, and sales associates are pleasant, helpful, courteous, genuine and professional. They helped me find the right pair of glasses and ensured they fit me perfectly before I left. Above all, they value quality products, excellent service and customer satisfaction.

Shirley Prrston

great staff, all super pleasant, service is excellent.

Ashley Simpson

Very good customer service, I had a great experience finding the perfect lenses and Edwina was the staff who helped me and she was very knowledgeable and very nice, when it came time to pay for my lenses with my health insurance (equitable life) for some reason they could not be found on there system and Edwina advised me to call my insurance company and she would work with them in order for me to get my new frames, the headaches we endured with the insurance company was mind blowing, I was very appreciative of Edwina and the patience she had on dealing with the insurance company, it was a whole ordeal and for 8 on second going above and beyond on going through the whole process for me to get my new frames! I will definitely recommend them!!

chantale lafleche

Love my optometrist. Very good with children and adults. Staff are amazing as well. The only down fall is if you miss 1 appointment there is no chances you will be billed 50$.

K Gagnon

Me and my wife had our first visit today and had a great experience, from the friendly receptionist, to dealing with Dr Dufresne, to purchasing three pairs of glasses (mostly Oakleys). All staff seemed very happy and very knowledgeable, Dr Dufresne even corrected my previous eye prescription which was to strong. Would definitely recommend!!

Judy Paquette

Best eye examination I have ever had; most empathic and caring staff and Doctors. I recommend 8 on Second to everyone.

Mathieu Rouleau

Great staff! Great doctors with lots of knowledge, never had an issue so far

Erick Burger

Lol...to reprint the prescription will cost you 20 CAD...poor customer service....this is the way you want to keep your clients satisfied? .005 cent for a paper plus secretary to push a print button wow 20CAD

kate hey

Horrible experience with maui Jim sunglasses, had to pay for shipping for warrantee work twice....3 times to opt for fix, 4th time broken, nothing they can do even though within warrantee. 1st time I got them back they were not fixed but was told they were to bring them back again for them to be sent away. Not at all happy with the customer service