Reviews of Visions Optical (Optics Shop)

Alejandra Betancourt

Enjoy getting my glasses from this optical great costumer service

Nicholas Bergman

Got an incorrect prescription from a different optometrist and Visions replaced the lenses they gave me for free with the correct prescription. A great policy that will bring me back to this store!

Kelly Rabb

Very nice and friendly staff. Answered all of my questions and then some. If there is any optical place to do business with then this is the one. I would recommend any day. I will be back.

Cory Carruthers

Great Staff, very knowledgeable.

Lance Green

We’ve purchased from this store a few times and always had great service. This past week was exceptional as we had a pair of glasses break & they went out of their way to arrange a free replacement even though the warranty was up. It made our day & we’ll be back this year for at least 2 more pairs - thank you!

Jennifer Stevens

I feel irritated by good reviews online for this place. All the good reviews are 3 years old. All the recent reviews are bad. Lesson learned to pay attention the the date on reviews going forward.. I made an appointment in person for an appointment in two weeks time. Kim supposedly wrote everything on a business card for me (appt time, info for frames I liked etc). The night before my exam, pulled out the card, only to discover there was no appointment time. I called them the shortly after opening to ask what time my appt was, only to discover my appt had been the first of the day and I was 20 mins late. The woman on the phone couldn't have cared less. Just said "well didn't you pay attention to the reminder call you got?". I explained to her I never received a reminder call. She didn't care, just offered to rebook my appt in a week. No thanks! Taking my business to Crystal Optical, I've already gotten a confirmation text and email and I only made the appt an hour ago. Should've gone there in the first place.

Ryan A

Excellent service!!!! Always a great experience every time I go in for my contacts. . A++++

Denise Jansen

Don’t go here. I made an appointment a month in advance. I arrived on time. Was then told I had no appointment - oh wait - let me see. Oh, no you did have an appointment. There was a scheduling change. No one can see you today. Do you want to make a new appointment??? NO. No I don’t. I note they have a sign that says YOU have to pay THEM $25 for cancelling with less than 24 hours notice. I had ZERO notice. No text, phone call, or email. Stay away from this obviously disorganized place that thinks your time is worthless while theirs is not.

Nakoa Major

looking for new eye dr and place to buy glasses for my two kids, read through the comments and reviews, top seven or so are low star and negative, I'll pass on giving my business to Vision's ....moving on to the next eye dr. and eye glass store on the list .... thank you other reviewers for your reviews ... my decision is directly related to your time spent in posting your reviews ....

Jeanette Chassie

Worst customer service ever. Will never go back. If I could give them 0 stars I would! Also had to wait almost 3 weeks for glasses. Their employees were rude and condescending.

tongo bongo

ICBC Driver Exam report never properly sent

Paul A

Loved it. Doctor on site; all in one :) . Newest and also any kind frames. Experienced, friendly and well educated staff. Recommend !! 10/10.

Joanne Lester

Bought my frames less than six months ago but had the glasses done at my eye doctor’s. The frames are losing all their finish. They say there is no warranty because someone else made the glasses. I was not told that at the time. Before that, I had put them on hold and they lost the order and had no record of it. Unfriendly staff with no desire to help at all. Were great when I was buying something. Would give no stars if I could

Brinna Klassen

The ladies helping were very sweet an even Re fixed the glasses I had gotten from Walmart free of charge. The doctor was not the one I usually see there an seemed like he was maybe new? Next time I’ll have to ask to get my regular optometrist but overall a great experience an this is where I’ll continue to get my eyes checked!

Ruth Renwick

Good people.

Lindsey de Chalain

I went in to the store and left quite upset as I had an appointment and arrived on time with my 3 children in tow. The doctor was running late and a patient who was ahead of me had also arrived late for his appointment and missed it..I was told that we would go before him as he had missed his time slot. When the doctor came out he then took the patient who had missed his appointment before us..which would have made us 45 minutes late for our appointment. I walked out...if I hadn't of called and spoke to the new owner this would have been a 1 star review. He listened to everything I had to say and apologized for the inconvenience. Within 15 minutes he called me back with a new time slot that made my life easier as I did not have to bring all 3 kids back with me. I appreciate his kindness and willingness to listen and make changes if they are needed. I understand growing pains happen and will come back and support a small business.

Ben KaeRyn

Dont ever go to this place. Customer service is the worst i've ever seen. Price is too high as well. I cant imagine how they've got some 5 star reviews. Its probably from their employees or friends just to look good on google.

Artur Tamm

My experience with Vision Optical was incredible and happy with the service! I got my eyes checked out for a report and bought some glasses. Dr. David Friesen takes the time to listen and prioritizes the satisfaction of his clients. I strongly recommend!

Gary Unruh

For the last 25 years I've purchased my glasses from here but will no longer deal with them. My specialist was shocked that they sold me glasses over $500 when I was in need of cataract surgery and the glasses useless after surgery. I'm appalled at all levels of management with this company as they have no business ethics in a medical type field anymore. It's all about retail and not about what's in the best interest of the patient needing eyeware. The options given we're totally unreasonable to being able to see. It is very unfortunate that optical places have become about sales and not service. The Dr on site made a questionable mistake, and they take no ownes on it and say I'm the one to blame for the purchase. Not even a comprehendable answer. I would recommend a licensed optition the next set I get which on a disability pension is going to be hard to do in this day and age and will imediately need as soon as my operation is complete in 2 months. Maybe that's why they don't keep managers at this store for any length of time. A customer for over 25 years and now disastisfied with the service and treatment all levels of management in this company!!

mrsaltyoninionring

I would never recommend this store based on customer experience and product reliability...bought sunglasses and lenses and they broke within 4 months, the store replaced them on warranty but said it’s a one time replacement...fair enough, but within 2 weeks the frame cracked again on the same side. When the store clerk looked at them she said that it looked like a pressure crack from an improper fit lens...but they still won’t replace them and the lens cracking the frame is 100% not my fault! But will they replace them nope ????. If I could give them. “0” star I would! The staff at this store is impossible to work with and quite rude when you call them on their mistakes. For example the one lady who adjusted the arm on my glasses swears up and down it wasn’t her fault that the arm broke off two days later. So on top of the cracked frame the arm fell off!! Bottom line skip this store and find someplace else. Two thumbs down ????????

Jenny Wing

If I could say zero stars I simply would! The reviews are VERY mixed on this but trust me when I say the good reviews are either old or maybe friends of the people who work there... I will make this short and get to the point... the eye doctor himself was good he was quiet and monotone but I didn’t mind just wanted to get my prescription, after waiting 3 weeks for my glasses I got a call 20 minutes before closing saying I could pick them up I came as fast as I could coming about 8-10 minutes before closing to find that the staff lost my “paperwork” or something I tried to understand but two people were talking one almost yelling at me at the same time. they explained they would need to re do it as well as need to put in the information to my new plan. that was okay so I signed and the woman told me it would take 10 minutes to process I said that’s fine I can wait! She was very rude to me and both of the ladies made it very clear they would not stay 5 extra minutes to help me so I could be on my way very bad costumer service so I had to leave no glasses after three weeks! I understand but she was rude pushy and I felt like I was a little kid being lectured if you are closing in 20 minutes don’t call me 20 minutes before closing if you can’t help me!!! never again will I go here and I hope I can save many of you from going here this doctor needs to find new staff before he goes out of business

Carol Tee

Great people, place and service. I got my eyes checked and found out I had problem with my retina. Epi-retinal membrane and a hole in my macula. They sent me to a retina specialist right away and had surgery to make sure I didn't permanently lose my vision! I can't recommend it enough.

Clara Hooper

The staff and management go beyond every time. The care we received with our young boys all the way through teenage years was amazing - boys will be boys and glasses will get broken but these gals were always awesome. I would not go anywhere else ever! The prices are great- the selection is terrific and the staff is very knowledgable - We had such bad experiences at several local shop & we're so grateful to find this one. Over the years, our family & all our friends have switch to this location as well. Awesome customer service & super friendly staff!!

Mavis Fast

Great service, complaints handled with satisfaction, and a very friendly staff. I would recommend these folks to my friends as I know they will get the same great service as I have gotten.

Jack McNulty

Very good.

Not Important

This has been the worst experience I've ever had. Got the wrong glasses don't even know where my sunglasses are it's been almost a month. They wanted more money to even correct the mistake. Still waiting. Maybe this post will result in longer wait time. I don't recommend this place at all

n c

A little pricey great customer service!

Danielle

I had very poor experience with Dr. Vincent Wu. He made an error on my prescription but tried to convince me that it was actually not incorrect. When it was explained that the prescription makes me dizzy and that it was blurry, I was told the lense size was the issue not the prescription. While he was re-examining my eyes, he moved the lense choices by my eyes so fast that I had to ask him to slow down so that I could say which one was better or worse. After he redid the exam, my prescription was different due to his original mistake however he still would not admit to making an error. During my appointment he dropped my brand new prescription sunglasses on the floor, no apology was offered. Overall I do not trust his prescriptions and was saddened that he was unable to own his mistakes and appologize for them.

ANGIE THOMSON

Best experience with this store, I would never go anywhere else for my optical needs. My family all goes here as well. Cindy and her staff are absolutely fantastic. Customer service at its finest.. Thank you so much!!

Cory G

The people running the store are fine. The $8.00 cleaning fee is ridiculous. It's something they should have already been doing, but now cause of Covid we have to pay extra. That's ok I paid. My real frustration is that I ordered glasses December 10, 2020, and have yet to receive them. I have called 3 times to only get told "Sorry not yet", without any further information as to why it's taking so long. Updating customers of delays is a good policy to have!! Can I please get my glasses? I would cancel them, but the orders already processed through my insurance company, and the glasses are paid for. Won't be buying from you again!!!

C G

I had tried to call and book an appointment twice with the lady who answers the phone and both times I had recieved absolutely TERRIBLE customer service. She was very rude and condesending to me both times I tried to call. Why work in customer service if you clearly hate working with customers? Why would a company hire a rude and condesending woman to deal with clients? I was very unhappy with her service, I went to the other eye glasses place in the mall and they were friendly as can be. What a total difference in customer service. I cannot believe this place has good reviews.

Lucille Churcher

As a walk in patient, I saw Dr. Friesen for something irritating my eye - and after much looking and awesome care he found the curled eyelash - I am feeling so happy. Thank you so much for your care. Lucille Churcher

Erin Brauer

Not even worth a single star. Used to be great. Now so rude and horrible customer services. Will never go back.

Denise Coulas

Knowledgeable staff great service. Love my new glasses

Candayzl Blair

Awesome Awesome Awesome! So helpful great service great staff will be back for sure! 5 ☆

Archer Reign

Mislead by reviews. The good ones are two years old. Service was appalling. Would strongly recommend going Elsewhere.

John Reburg

No complaints about the ladies on the sales floor but ...... had a peculiar experience on the technical side. But then, I had a couple of peculiar experiences with other opticians too. So, to be fair I give you top rating with the advice to be cautious on the technical aspect of dispensing eye wear. Good luck !

Vedder Mountain Vet Clinic

I am a professional in the medical field and accustomed to interacting with the public on a one-to-one basis. Yesterday I visited Visions Optical and found myself at first to be disappointed by the rather detached almost robotic manner that my eye examination was conducted by the attending optometrist. I certainly wouldn't score him high on his professional interaction and communication skills. However, his very friendly, informed and involved assistants more than made up for my original feelings of disappointment. I would like to thank the three employees, including Jinder, Nilofer and Catherine for their attentive care and interaction with me to ensure that I could make the best decisions on glasses that are very important for me in my line of work.

Tammy Logan

The customer service isn't terrible, but more put off by the 8 dollar fee(its the principle) when having an appointment just so they can make sure show room is clean for the next customer. Just a money gouge for cleanup that they should be responsible for. We wear masks, hand sanitize numerous times just to be in the store, which entrance isn't even feasible without an appt, so I'm thinking safety first is #1 for all. Precautions are great during covid, but me paying you to clean a store when honesty, you seem to have enough time on your hands to do it yourself without our extra expense. Just puts me and others off especially in such a time of uncertainty and fixed finances. Something to think about.

BarterIrving

Submitted an online application last week for an appointment and haven't heard back.

Ashley Lucas

I had horrible customer service with the manager today at the Chilliwack location. I have never been made to feel so stupid and I’ve been ordering through this company for over 10 years. I have taken my business elsewhere unfortunately.

Google User Pat

Candice was more than happy to help repair sunglasses I brought in that had a nut missing. Finding the right tool and just the right nut the store had on hand was a challenge but she didn't mind helping out. I had purchased a quality pair of sunglasses in July with Candice's expert help, so I felt confident if anyone could repair this other pair of sunglasses she was the person. All done at no charge! Thank you very much and I will keep recommending your location to anyone in need of vision products and services. Sincerely, Pat :)

Naomi Lemp

Wouldnt even give 1 star, they lack in customer service & werent friendly. I happened to buy glasses from them on sale and received them the same day... not sure why but obviously they rushed the job cause they were poorly made and the leg fell off a few months later. I asked for anti reflective coating and yet it was as if the lenses didnt have it. Their whole staff is rude and not welcoming.. ill never go back there. I dont reccommend to anyone. Im not sure why this place has 5 star ratings, maybe everyone is confusing visions optical with the other optical store in cottonwood mall (which has amazing friendly staff). Update: I called visions optical not knowing this was the place i got my glasses from which broke a few months later, asking about lens replacement into my older frames. The lady on the phone was VERY rude & was not informative, just telling me i needed to come in & that she cant give me any other information. I asked if they provide glass lenses and the lady told me "why would you want glass?!" In a very disgusting judgemental voice... i asked her confusingly "sorry, what was that?" And i think she caught herself with the attitude and said "we dont have glass lenses, theyre super heavy and are a risk". Seriously, dont even bother with these people, not worth your time or money!

Leanndra Josephson

Best Optical Store I Have Experienced! My family and I have purchased all our prescription eyewear from Visions Optical in Cottonwood Mall, Chilliwack since 2013. Their selection of eyewear is excellent! They sell all the major brands and always have the most 'on trend' styles at very reasonable prices. Their warranty is unreal! No matter what problems we have brought in to them , they have always resolved them either immediately, or within 3 business days if a frame had to be sent out for repair. Wow! Their onsite lab and additional of an optometrist have made Visions a 'one stop shop' for all of us. Here's the BEST part about Visions: their staff are AMAZING! No matter who serves us, we are always greeted with a smile and provided with excellent advice from very knowledgeable and customer-focused staff. A BIG shout out to Angie who has always provided us with such expert, attentive and PATIENT care of us! Thank you Angie - we appreciate you!