Reviews of London Drugs (Optics Shop)

Carol Faust

Clean, inviting, friendly staff, like that I can pick up a prescription, shop for camera supplies, housewares, and always a good selection of sale items

Cindy Pipe

Great staff. Always willing to help Great products and awesome sales. Beauty section is very professionally done

Karthegaginiy Parmeswaran

Even though I had experienced poor customer service, I really appreciated how quick London Drugs Management has gotten back in touch with me. Thank you so much! To the Manager of LD , I recently visited LD at the Mall and experienced poor customer service. I always enjoy shopping at the photo lab but my last visit to have passport pictures taken was just horrible. There were two customers ahead of me having pictures taken and I was patiently waiting for my turn. The staff member that has taken the pictures was very friendly and respectful to those customers. Due to the staff being busy as it was on a Saturday, I was transferred over to another staff that worked behind the till at the photo lab. The male staff got a bit upset that he was asked to help me out. The first thing I was asked : “You need the pictures for a permanent residency application ?” Why would he assume that I’m taking it for a PR application ? Maybe because I have a different skin tone ? He didn’t greet me or anything and just wanted to get this done. Taking a passport picture is very important but I was totally rushed throughout the process. Very disappointed with my recent visit :-(

j. pecina

The pharmacist on hand was nice and answered our questions. My mom had fallen during a hike and we wanted advice for cleaning the wound. We were in and out and spent $12 on 3 items.

G Fast

Electronics were reasonably priced and pharmacy was quick

Carlo Elstak

Waiting to pick up my photos...20 minutes and counting...........

illlman

The staff here are amazing The technology department is always super helpful

Mike Black

Good selection. Prices ok

Candace Proulx

I normally go for make up and they have a great selection. I've purchased bar stools there and they are really great as well. The ladies at the post office there are very sweet.

Ruth Renwick

Ive found for the most part the employees are quite helpful. I would like to see a chair at the counter for the elderly as I have to wait and many of us prefer to sit and dont mind but its difficult to stand waiting in a line for very long..

Robyn Loewen

Always helpful

Lori Hunter

I love the manager at this location, sweet and polite man, his staff are kind and professional, unfortunately they have a horrible lady that works at the postal service on week days, she is absolutely horrible, rude and impatience. I will be using a different Canada Post location from now on as she yelled at me and humiliated me in front of my 5 year old sweet girl. This lady it isn't suitable for the job she has. So very sad and terrifying experience.

Irish Loonies

Garbage cell phone services. I came in the get a new phone and was told I had to pay off the rest of my old phone. I agreed to do that, i knew i had to pay a bit for the new phone as well. Turns out a month later I'm charged over 300 dollars for the new and old phone. I'm extremely disappointed in the services and the person I spoke to was extremely rude about it. I asked to speak with someone higher up and she said her manager wasn't in til friday and I can come back then. I expect friendly and helpful staff, not rudeness.

Helen Woroniuk

they help you with all the arrangement .they have everything you need .clean .I allways go there for my paper towels .bath room tissue .kleenex .and you get sales and rewards .

Gregory Sutherland

Super friendly staff who know their stuff. Overall a fantastic shopping experience!!

Nick Benson

I do thoroughly love London drugs. The staff is always very helpful. I truly enjoy shopping here. Great products, great prices. Thanks!

Penny Harten

I shop in London drugs at least 2or 3 times a week they are so wonderful I love the girls an pharmacy ppl there they all know my name an if it was called cheers I would be there everyday

Nina Flanagan

We had some issues getting our baby’s passport photo done and I initially rated two stars but the store assistant manager got in touch with us a was very polite and helpful.

Jacklyn L

The middle aged bald man at the front is rude and followed my 60 year old mother around the store, making her feel uncomfortable.

Tracy Stewart

Awesome service and very helpful thanks to Randy, enjoying the new phone too!

Colin Fisher

Nice big store since the renovation. Seems well stocked. Plenty of staff to help with assistance.

Vicky C

Picked up a photo-book I ordered online; it turned out fantastic! I do not have any issues with the product, the service left me feeling I was a "nothing". I went in to pick it up and didn't receive a smile and I felt like I was a bother to the cashier. I got "ID", it's $xx, debit...'ok', and that was it.

Mindful Living

Good store with a lot of offerings. Some things are overpriced, but some of their sales items are spectacularly priced.

John weatherill

Good staff

John Bentley

Walked in, a gentleman asked if I needed assistance, I told him what I was looking for (USB SD card reader) and I was at the till checking out 30 seconds later…. This is the type of super customer service that should be everywhere. Fully recommended!!!

Maria Morrow

sorry those reviews maybe a year old....but today the person at the customer service desk was a rude rude person. If she can't handle the customers she should not be at that desk.....shame shame shame.

Ubso Sasi

I was looking for a desk, luckily I found it with a great prices!. Unfortunately just only one left which it was a show case. I asked Ewald I. to help me reinstall it cause of we couldn’t take it. Not only he eager to do but he also helped to carry it to my car which I couldn’t do it by myself. I was amazed cause of never saw (got)a great service like this before. Thank you thank you ????for being such a great customer service, you are a service in mind! I really appreciate that. Absolutely we will come back and tell this story to my friends.

Dawn B

The selection is wide, however the prices are much higher than nearly any other store for the same products around Cottonwood.

Brett Larabie

Such an incredible experience - Went in today and bought a Canon EOS M200 and the manager (I think manager of that specific department but not sure) cashed me out and was SUPER knowledgeable. He gave me some great tips, and helped me to get everything I needed for the camera, and found me some great cost savings as well. His energy was also contagious and I left in such a positive mood. Honestly have never had a better experience in a store!! Will definitely be going back here for similar purchases in the future. Thank you for making my day!!!

Shane B

Awesome store. I generally like all London Drugs stores because of the selection, prices and the staff in each department seem knowledgeable, generally happy to help & want to try to do good by the customer. This one in particular has an amazing selection of products in many departments, for example, they have quite a good selection of natural deodorants, organic coffee (single serve pods, whole bean, & ground) as well as quite a few different artisanal style crackers and cookies, not usually found in a grocery store. Also, they're putting in an Apple service center (certified of course) in their electronics department and they have a lot of other electronics as well. Not a huge selection of computers, but many TV's, speakers and accessories. Also a good drink selection. Along with all the usual products you've come to expect at a London Drugs store.

Sheila Chapman

Was trying to buy all the on sale planters in a particular colour...with a bad back!! Thanks to the staff that helped me, I took up a lot of your time. They even checked the stock for me!

Crystal MacLeod

Great staff, friendly and helpful. My go-to place.

Brian Zen

how to be the worse phone menu every. could not get through unless I hit the doctor option. or refilling med.

C Klym

Great staff, very helpful. As someone who moved here from out of province (many months ago) they were very helpful in pricing out different medications and filling my prescriptions that had been transferred from out of province. The electronics department staff is always lovely, and knowledgeable. Also a plus: the washrooms are always clean haha!

Matthew Stevenson

very knowledgeable and helpful staff. Made my camera purchase a real pleasure!

Sarah Salmond

This location is always tidy and well stocked. I love the variety here. They have everything you could possibly need!

非哥芒果

I like here

aliaa abdulhakeem

I had 2 not pleasant experiences in this london drug mart, one with a lady working in the post office, and the second one is today with the lady working in the photography department, both of them are uncooperative and impatient, I will never go to this place again.

Candice S

I've used the photo lab a number of times. Quality prints but poor customer service.

Kurt Cook

New power cord

Chris Flynn

Thank you Zak in Electronics for all of your help with my phone. I highly recommend his excellent service.

margo lowe

It was satisfying

Sam Brisson

The electronic dept. broke my phone! They provided no solutions to get my phone working again. Don't get them to do any repairs.

A A

Fantastic pharmacy staff.

j brown

Liam at the photolab is super friendly and has excellent customer service.

Alwaysles

Very rude and combative lady in post office, should be trained in customer service. She also needs re education on proper postal procedures as her knowledge is quite lacking.

Benjamin Macaulay

I just had to share my fabulous customer service experience I had today with both Kathryne S. and Melanie G.. I had an issue at the till with an item and they both went did an outstanding job of getting me sorted (even though I was being a tad difficult). Normally I wouldn't leave a review for good service but they were both so polite and helpful. Great Employees. I will shop here again.

NOTaPrankCall

Its ok

Melissa Nemeth

They are Canadian, which is awesome, they carry natural and organic skin care, their points system is really good, they carry almost everything you could need plus customer service is great.

Penelope James

Found a present and staff were great. Thank you!

Deeners Mc

Had a bad experience trying get my passport photo done. The lady kept touching me without my consent even after I asked her not to. She told me I had crooked shoulders, which is not her place to say anything about my body. I left in tears. Will not be going back to this particular London drugs for photo needs in the future. Will go elsewhere.

Jean Brown

Very friendly staff.love the cosmetics..they really dont mind the questions either .lol

Barb

This pharmacy was really helpful. I found myself away from home longer then planned and they were great about getting refills done

Keith Rudance

Issue with system loosing orders. Rya in the photo lab was a welcome breath of fresh air. In my opinion she asked the right questions and listened to my responses. Took ownership and made herself available for ME! Didn't assume the system wouldn't fail again. Had a bad up plan for me. A first rate customer service representative. ????

Sharon Young

Today I went into the chilliwack location to purchase makeup was followed around that department and asked by 3 different staff that came down every isle I was on asking if they could help me find something when never have i been asked before. The. I went to the customer service til to pay for my purchase where I was asked to pull down my mask when I went to cash in my lotto tickets the cashier excuse was that she was making sure I was of age. I am 53 with a highly immune compromised system. Number one that is why I have I.d. two I have cancer and to be made to remove my mask at this time was unacceptable . I will be contacting the news station and my lawyer with regards to this matter as I feel that I was wrongfully followed around and that I was put at risk today by being told to pull down my mask. Not to mention if I contract covid 19 due to the pulling down of mask I will be taking further action. My character was put into question I was embarrased and I have been put at risk. Sharon young Sent from my Samsung Galaxy smartphone.