Reviews of TELUS Koodo Authorized Dealer - SmartCell Communications (Optics Shop)

Katie Machina

Ken was professional and extremely helpful.

Lisa Zimmer

Excellent service once again from Matt at Telus, he is the go to for sure if you need a new phone or plan! He knows his job well and is excellent at customer service too! Many thanks again Matt and I'll definitely be back!

Josh Miller

I've been going there for all my telia related business for years. Never had any issues. They've always been helpful.

Micah Godbout

Overall great experience. Bought a phone with ken in chatham. Friendly and compentent . Very helpful. When phone had issues matt helped tried to fix it but ultimately had to return. The team made tge return seamless. Thank you

Renee Zarebski

Britney was excellent in setting up my new Galaxy phone for me. She was persistent in ensuring that all my data from my old phone transferred over seamlessly. Thank you!!

Jana L'Ecuyer

Repeat customer just because of the customer service from Brittany! Highly recommend!

Tanya Bondy

Great customer service!!

Ryan McLeod

Matt and Britt are two really hard working honest to goodness humans. They represent themselves and the wireless industry extremely well, so glad to be in a partnership with those two, Kelcom and Hitfar!

Melissa VanGassen

Amazing !! Great service????

Tarah Goodall

Ken was helpful and helped me set my my phone in minutes

Kait W

Matt provided fast and easy service, along with some good old fashioned conversation. Will definitely recommend!

Tarique Anderson

Sean and Ken made the Transaction smooth.

Andrea Vyskocil

Brittany reached out to me as my contract was up for renewal. She was quick to answer any and all questions. She went above and beyond to get us our phones quickly. Couldn't recommend this location more!

Steve Peltier

Kelcom Sold me Asurion phone insurance for my S8. Told two years free replacement. Damaged screen cost me $250.00 and returned phone in Asurions self addressed envelop is another $250.00 because Asurion says they never got it. Beware, not a good product

Kaila Watanabe

Thanks for the great service

Ric SCHMOLDT

The staff here is always helpful; even if they can't solve your problem, they direct you to someplace that can.

Steven Lavergne

I've been a client for years, they are the best. A special thank you to Brittany for always taking the time go through the options with patience and a smile.

Megan Sloan

All my questions were answered, I got the phone that I wanted at a great price and everything was set up in about 30 minutes. Great experience!

mark schrank

Very friendly very helpful quick efficient

Stephen Kominek

Awesome customer service from Vincent Berube wireless consultant. Not only did he go above and beyond to help me with my problem. He was very understanding and looked for ways to save me losing items. A+ job????

Philip Mulkins

I had lots of questions and they were always patient and helpful. When issues did come up, they were quick to help.

Debbie Griffore

Was happy with my purchase of iPhone 12. The sales rep Matt was arrogant thou and I seemed to be bothering him.

Advanced Insurance

10 plus years as a loyal client - they are excellent!

Crystal McTavish

Brittney was very easy to work with. Very helpful at answering my many questions.

Jason Houle

Awesome experience with mr Matt pepper

Hailey Hall

Super nice people in there and were able to help us with a last minute emergency!!

Amy Francis

Ashley is super knowledgeable about plans and products, and explained my bills to me before my first one came so I knew what to expect. Very friendly and excellent customer service!

Duane Crisp

Very good job and Vincent is amaxing

Jacqueline E Dorssers

Uneventful

John Garton

Great service from a very knowledgeable staff.

MsHOPPER69

We went in after visiting our Previous Cell Phone provider and was dissatisfied with the service we received. We decided to stop at TELUS and Matt was able to assist in selecting the plan and a phone that was right for us . Needless to say, TELUS has gained a new Customer. Thanks Matt!

Simon Andrews

In ten years of coming to Kelcom, I have always been attended to promptly and well. The staff are enthusiastic, thorough, and personable, and I have never received less than excellent service.

Pamela Davidson

Just an all around great experience. The representative was friendly, and helpful.

Mathew Workman

A++ Service

Patricia Steacy

Matt was very helpful and very personable. Also knowledgeable.

Heather Muckle

They are very friendly and helpful. Appointments only after Christmas day.

Ron Allely

Matt was very knowledgeable about the products I was about to purchase. He answered all of my questions about my new phone. He helped me pick the plan that best suited my needs. This is the second phone I purchased from them. Overall, I had a great experience with my purchases today.

Dave Brooks

Friendly and great service, very helpful!!

JZ V

Friendly and knowledgeable agent, recommend

Jenny Revie

Matt was helpful, insightful, even found ways to save me more money than I originally thought. When it comes time to upgrade my device, I'll certainly be back! Good job!

Lisa Mcrobbie

Clean store with friendly helpful sales associates, thanks kelcom!

Shirley Maynard

EXCELLENT EXCELLENT FRIENDLY SERVICE...VERY INTELLIGENT

Jennifer Weedon

Had a great experience here today. Matt and Vince were extremely helpful and took care of all our needs! Highly recommend going to Kelcom for any of your cell phone needs!

Danielle Pawlowicz

I've been using Kelcom for quite a few years now. I always have good service and they are always willing to do the best they can to help me. Matt took a lot of time to try to save my photos when my phone unexpectedly but the dust. Definitely reccomend.

Candi Lynn

Ashley, at Kelcom in Chatham, went above and beyond when it came to helping me switch to Koodo from my previous provider. Being deaf, I put off switching providers for years because finding the right phone, and communicating with a hearing stranger is stressful but Ashley really made me feel comfortable with the whole process. She was willing to work with me on communication issues, so that I didn't have to struggle to understand what was being said, or pretend to understand everything she was saying, and I felt like she really listened to everything I needed from a phone as a deaf cell phone user. She also made sure to help set up the phone with the available accessibility options for the deaf, and even went through the available ringtones to ensure I could hear at least one of them, prior to purchasing the phone, so I would be comfortable knowing that I was leaving with a phone that I would be able to USE. By the time I left Kelcom, She made me feel like we together were working to make the right step forward FOR ME, and not just so the company could have another customer. Wish I would have switched over with her years ago! More customer service reps need to be as deaf-friendly as Ashley was, it was one of the most welcoming experiences I've had in a long time. Thanks Kelcom, and thanks Ashley!

Shannon Young

Always giving fantastic customer service and the staff are super helpful!!

Jason Wygiera

MATT was very helpful.

Brenda Stevens

Matt was extremely helpful to me, helping me decide which phone and which plan. He really explained things and I didn’t feel he was just trying to get me to spend more. As well, afterwards he helped me to resolve an issue pairing my phone with my car. I would highly recommend Kelcom and feel very pleased with my phone and plan. Thanks so much.

Allan Birkby

I had the plesure of working with Vincent &brittany.They helped me secure a new apple phone that was just over warranty. They also Set me up with a temporary phone. That’s why I keep coming back. Thx Allan

Jim Handsor

Hi Matt just wanted to thank you again for your help in making the purchase of the new phone seem easy especially after the thier tome thanks agai6 Jim

David klassen

Matt helped out fantastic

Kirk Crow

Great customer service helped resolve my problem promptly. Thank you Courtney Newham

Anthony Fisher

I had the best phone experience ive had so far very helpful made the process super easy highly recommend!

Derek Bruhlman

Wo QP you WO to do weep QPR nahi

Bernie Hunter

Explained all products and services good job

Cathy Mathany

Fantastic service!!!!!

Karen Sanchuk

Staff were great to work with and the new plan is saving me money! Thanks Telus.

Roberta Giffin

Brittany was amazing! She had me up and running With my new phone in no time! Will deal with her again.

W.F. Johnston

Matt was very helpful and quite knowledgeable about the products.

Allen Montgomery

Matt was excellent with receiving my new phone!

John Wieringa

Matt is extremely helpful every time we come in for assistance. If you are looking to get a new device highly recommend going to see Matt for friendly and expert service!

Elizabeth Jubenville

Everything's great now. Matt helped me get a new phone.

Nancy Standard

I was very pleased with Brittany's help at the Kelcom Chatham store. My Mom is deaf, and we needed to transition to a very old phone to a new one that would meet her needs but not stress her out. Brittany was very patient in helping us choose the right phone and ensuring we both were familiar with some of the features before leaving the store. My Mom was very pleased with the help as well. Thank you so much Brittany!

brenda patterson

I just got a new s20 ultra i love it...Brittany you were awesome thank you so much..you sure know your phones...such excellent service thank you so much Brittany.

Austin Debenham

The thought of possibly upgrading my phone crossed my mind Wednesday night. Was walking away with a brand new, amazing phone Thursday before lunch. Sales Rep Courtney helped me set up everything quickly and easily and helped figure out what's best for me. Super friendly and outstanding customer service altogether. I will definitely be returning when I need to upgrade again ⭐⭐⭐⭐⭐

Sarah Desrosier

Matt is always fun and professional to work with. My family and I never have a bad experience with this store.

brittany gardiner

SmartcMatt was very knowledgeable and helpful with assisting us with my husband's phone upgrade. It was a positive experience overall!

K Sullivan

Great service, friendly staff. Matt made the new phone process so easy! Recommend Kelcom!

Betty Van Segbrook

Matt helped me very much!!

Stacy LeClair

Matt was very efficient and pleasant. Great customer service

Claudette Rochon

I have to really really give a extraordinary review for Vince who works in Chatham Ontario . Vince went beyond the call of duty to get me going with my new I phone 8. I have been with your company for 22 years and this is the first time I am compelled to write a review . Telus is very fortunate to have him as an valuable employee. Brittany was also very very helpful and kind Best regards Claudette Rochon

Pete Caasenbrood

Mat was a great help to me as always very nice and polite and helpful.

Laura Beecroft

Awesome job Matt at Kelcom Chatham ont

Linda Harborne

Great service!!! Learnt a lot today! Go see Matt for all your needs!!

Jane Johnston

Great service, very helpful and patient.

Heather Allen

Matt was very quick to respond ! Answered all of my many questions easily and was extremely professional . I’m very happy with my experience !

Shannon

Very knowledgeable and friendly. I am pleased with their service.

Erin Daley

Great Job today! Thanks for helping me out! The technologically challenge

Jacoba Aalbers

Vincent was wonderful!

Deb Knjght

Matt was extremely helpful went above and beyond

Heather Kumpess

Been a customer with Kelcom for many years. Matt is so knowledgeable about all the products & services they offer @kelcom. He is friendly, polite & very easy to talk to. He got me the best deal telus offered for upgrading and was so patient with all my questions. I had an issue with my new phone & he took care of it right away. Definitely recommend Kelcom to all my friends & family

Kyle Butler

SmartCell site, instructions and phone personnel were amazing. A+ service.

Margaret Taylor

All your staff at the Chatham office on Keil Dr are fantastic Matt has helped me with my last two phone and he was great. His had great patience with me and I saw first hand with the couple before me. Thanks for employing great people at your office.

Brad Saunders

Matt was great. Very knowledgeable and patient

Pamala Walker

The purchase of the upgrade was handled quickly and easily. Was also asked if I wanted add-ons at a discounted rate.

Nicole Granger

Great customer service

t franssen

I called Kelcom today to discuss a problem I was having with my phone and Matt was awesome! He walked me through everything. What great service! Thanks Matt!

Rebecca Kennady

My mother came in last week and dealt with Brittney ( I believe that is her name) and she said the service was outstanding! My mom got a new phone and didn't have a clue how to use it. Brittney walked her through the essentials and answered every question my mom had. She loves her new phone. Thank you Brittney and the amazing team at Kelcom!!

D G

good service

Calvin Gammage

Michele was fantastic to deal with.

R P

Matt was easy to deal with and very helpful.

Tim L

Fast, friendly and knowledgeable

Ron Cowell

The service is very good and despite the fact that they don't have what I want they tried hard to find a option to do what I need. I will be sending them any business I can.

Rose Neville

Good service Matt is great

David Ellis

I was treated well and both locations.

Ana Dasilva

Great customer service Vincent was Knowledgable and very patient Went above and beyond with any question and concerns

bea cook

Went into kelcom looking for a new phone. Brittney was my sales person. She answered all my questions. She looked into a discount that I could have. She set up my new phone went over everything with me. She will be my go to person and will recommend her to my friends. Oh yeah she said if I have problems I could come back!! Great customer service

Marie Butler

Great Service..Very Friendly!

Kaley Donovan

Great customer service and very helpful staff. The person I dealt with answered all of my questions and was very professional!

Joanne Leistra

Matt was an awesome person and very helpful.

Dario Rossit

The clerk there was not very helpful. We ended up leaving our phone there and coming back only to find the phone on another clerk's desk. Clearly the first clerk had no idea how to get the cell phone reactivated

O'Neill Food and Beverage

Excellent service, and patient and knowledgeable sales team.

Rhonda Johnston

I have always enjoyed the service and dedication of the employees at this store. Will always bring my business back every time. Matt is amazing and knowledgeable

Beth D

Brittany was very professional and was able to answer all of my questions and concerns. I wouldn’t hesitate to call her. The service was fast and we were able to get exactly what we wanted.

Vaughn Huff

Matt provided great service and answered all of my questions. He made my cell phone purchase easy. Thanks Matt.

David McGuire

Matt was very helpful and knowledgeable about the products. It was a pleasure upgrading our phones. Thanks

Matthew Johnston

Great customer service with our recent group order. Took care of everything.

Chris Davidson

Fast and easy. Great service

Scott

Michelle was very pleasant to deal with and extremely patient and knowledgeable.

Roberta Cragg

Good contumer service .....

John Turnbull

Brittany was excellent! Organized the new plan and phones by phone and text and the process was very efficient. Just a quick trip in then to pick up the phones and do the paperwork.

Sue Blanchard

Best place to have any phone fixed people are great and very nice.

Sherrill Kivell

I was extremely pleased with the knowledge Vincent had to help me solve a frustrating problem with sincing a device with my phone He just did not give up until he had my problem solved. Thankyou Vince for baking my sag better

Paul E

Ashley and the team in Chatham do a great job of supporting our business which has a number of mobile phones and devices. They provide useful advice as well as excellent and timely service. She can call on the larger Kelcom team where necessary for more complicated issues and we are always taken care of. We have been happily dealing with them for many years. I would recommend any business or individual to stop in and see them.

Leeann Bouchard

I didnt have to pay anything to upgrade which was really nice

Lani Gilkes

Great customer service! Matt was very helpful answering all questions and completing my phone upgrade!

Jason Hoy

I was previously with Rogers and I stopped into Kelcom in Chatham, ON and I was greeted in a friendly manner by Vincent. Vincent went over all my options and phones available. If you want an honest and non-pushy sales experience Vincent is the man to help find you that perfect tech device that your looking for. In my opinion Vincent is an EXTREME asset to the Chatham location as Vincent was also well versed in all devices and was able to answer all my questions. In my opinion 5 stars is not enough to explain the job Vincent did! I will be sure to recommend Kelcom Chatham for the sole reason that I know that who I refer will be well taken care of. Upper management should take note on Vincent’s qualities as the retail world doesn’t have people that truly care about the customer and I can say Vincent does. WAY TO GO VINCENT!