Reviews of Lakewood Optical (Optics Shop)

Babs Bernad

Great service. Love my new glasses

Kevin C.

Really friendly staff and great customer service

Amelia J. Leonard

I love this place! Seldom do you find the level of personal service and friendliness that I have always received from the fine people at Lakewood Optical. Whether it's assistance in scheduling an appointment at a convenient time or making an emergency repair to eyeglasses (twice now), the wonderful people here (Sandi, Marin, and Joe) go out of their way to work with you and make sure you are taken care of. I've been going here since I moved to Lakewood (and NEO) in 2012 and will continue to do so for the foreseeable future.

Kristen Figas

Very poor customer service. The receptionist was ignorant of insurance and utterly unhelpful, not to mention terse and rude. I have been to other locations of Geauga Vision without issue. They have another office in Lakewood, and I would highly recommend that over Lakewood Optical.

Hannah Mullee

Lakewood optical has the best service and takes great care of their patients. The team is personable and extremely helpful. I could not recommend this place enough!

bt upham

Incredibly friendly and so willing to help with eyewear issues. The staff here go way above and beyond. Top notch.

James Barney

Tim was very helpful from the beginning to the end of my experience at Lakewood optical!

Wendy K

Love this place! Customer service is not dead here! All the staff is polite, kind and courteous! Want nice, affordable glasses? Come here. Will always return here for my specs!

Rashonda Cummings

I’ve have been coming for years. They are extremely professional and the Doctor and Staff are great. My husband and I both go here

Adam Benjamin

Best experience I’ve ever had at an eye doctors. I’d highly recommend to everyone!

Brittany Foster

I was recently in Cleveland visiting family over the holidays, when I ripped my last pair of contacts. It was a struggle for me to contact my eye provider in Florida to assist me somewhere in Cleveland. Once I found Lakewood Optical, they truly went above and beyond to help! This was the day after Christmas, and their team was extremely professional, friendly, with ahhmaazzzing service! They really helped me in getting a pair of contacts quickly. I was able to see and enjoy the rest of my holiday vacation because of them. I can only hope we had more eye providers like Lakewood Optical in Florida. Thank you Sandi and Maria for all your help!!!!

Sarah Roberts

Lakewood Optical is wonderful! My husband broke his glasses and they fixed them that day! The customer service was extraordinary!!! Maria was amazingly helpful and everyone there was so friendly!!! Would definitely recommend!!!

Emily Presson

Extremely kind and friendly staff! The doctor did a great job, very thorough and nice. I highly recommend this place if you need your peepers peeked at!

Robert Richenburg

They are Amazing!! Been going to them for close to 10 years now. They are super people and know what they are doing. Went in with a cracked lense and they took care of if right away and I got my glasses back super quick. Best place to get your eyes check and your glasses. Nice customer service, good prices and nice selection of Frames.

Elizabeth Culp

Went in without an appointment to get my glasses fixed. They were accidentally broken, and everyone on staff was so helpful! Found me new frames and swapped them out at no charge. I mentioned not being able to drive without my glasses, and the doctor said he would drive home if they couldn't find frames. I will be a customer for life.

Jennifer Sandor

I love this place! Maria is absolutely like another mom to me. Joe and Tim do the best adjustments. Been coming here for almost 20 years. Definitely have spent too much money on glasses by my own choice. They have such a selection that I am always picking new frames.

Cal Dhubaib

I love the staff here. They're so friendly and generous. They always remember me by name. One time I had to bring my nephews with me for an appointment and they entertained them with doughnuts and other treats!

Angie Demeritte

I've been going to Lakewood optical for about 8 years I never had a problem, love it..

Paityn Nicolosi

I used to go to Eyestein Optical to get my eye exams, so my father, brother and I grew a relationship with Tim, the man who’d adjust our glasses to little to no cost. It’s great because he moved over there and I get my glasses fixed for free. The ladies over there are nice and personable too. 5 stars.

Gloria Knotek

I have to share the amazing experience I had today! I rarely have any downtime because I am a Realtor. Well, I did something unexpected and sat on my glasses! I needed to get to my next appointment and did not have time to handle this issue. I remembered a past client had recommended Lakewood Optical to me, so I thought let me call and see if they can help. Maria answered the phone and said just come on in, we would be happy to assist you! I arrived and was greeted by Maria and Tim who looked at my glasses and said we can fix the frame for you. Tim was able to bend them back and place new screws in the hinges. He said this is temporary, but this will buy you time. I asked can I just get new frames with the lenses I currently have? Maria looked at my lenses and said "we have frames that will fit"!! I was so amazed by the professionalism, knowledge, and expertise that these two individuals had! My transaction was completed in less than 30 minutes!! The cost of the frames and service was much less than where I had purchased these glasses which was Costco! Lakewood Optical is definitely a hidden gem that saved me time and money!! Thank you, Maria and Tim!!!

Lisette Gonzalez

Wonderful service and quick repair!!!

Tina Franks

Maria, Sandra, and Tim are the best. I have never had so much fun picking out glasses. What a fantastic team! They are so honest about what looks good on you. They were such a big help, as I was so undecided. Thanks a lot for such a pleasant experience ????

Ms. Molly King

Generous staff, quality care, and affordable prices. They've been a big help to me, especially when I was in between insurances. Highly recommended!

Maria LeFebvre

Love this place! The staff is so friendly and helpful! I love coming here for my glasses and contacts! I also love that they're in Lakewood, so no more than a 5 minute drive for us! :)

Brent Guthrey

Maria and Sandy were so helpful, I would recommend Lakewood Optical to anyone looking for glasses or contacts. What a great experience!!!!

Antoniette F-Diouf

Absolutely wonderful the Optometrists is gentle and honest. It's been almost ten years and the customer service is the best. Marie is professional and phenomenal, she helps you find the glasses that fit your face.

doug hull

The nicest group of people ever. Knowledgeable, reasonably priced and fast. Go there !

Colleen McGreevey

When I broke my glasses, I was sure I was going to have to buy all new frames and lenses. I went into Lakewood Optical and they were able to find a great pair that fit my existing lenses. I was in and out in less than 10 minutes. The staff here are always kind and go out of their way to help you.

Natalie Anne

The world's friendliest staff

robin kunikis

Very positive experience from welcome to see you next time. The doc, and staff are fun, personable, and exceptional in their crafts. Other patrons were also very pleasant. Thank you!

Lauren Munoz

The staff is so friendly and helpful! They also have fair prices, unlike other offices that have over charged me.

Chamieka Lawson

Maria at the front desk was so great! So professional so helpful, even though they didn't take our insurance she tried every option before turning us away. It such a breath of fresh air when you encounter someone so nice and professional. -The Pattersons

Kali Deighan

The most friendly staff I’ve ever encountered! Such a great experience getting new glasses! Highly recommend!

Michael Morris

Lakewood optical is FREAKIN GREAT! Amazing customer service, very sweet staff, quick and professional exam, and the best prices I could find for someone with no insurance. As long as I’m near Cleveland, these peeps have my business ????

Harry Milnes

Great service. Fixed an "eyeglass emergency" without charging me, and really seemed to care about my problem. Will definitely use them again!

victoria narby

Just called to see if they would accept my insurance, Avesis. Lady who picked up very rudely said What? Never heard of it. and then hung up. This is the third eye place I've called in Lakewood, where the heck can I please just get my eyes checked??

Paul Nicolosi

Very friendly staff, will happily assist you with any questions or problems you have. Dr. Brad was professional, and even found that I had been wearing the wrong prescription.

maureen fleming bargas

I was a walk in .. New to the Community ...being a Hairdresser/ Colorist I needed frames that were fashionable but not too trendy! Hadn't had an eye exam in over 10 yrs .. Staff has been great to work with...now RECOMMENDING to my Clientele

Nancy Cook

Wonderful, caring, professional! An absolutely amazing experience from browsing the (terrific) selection of frames to final fit. Excellent!

Margarita Burgos

The staff are wonderful, they are very professional and helpful. They take their time with you and even help you pick out glasses. Love this place & their staff!

Anjanette Robertson

We love Lakewood Optical. The prices are reasonable and the staff make you feel at home. They are so good with my son and all of his needed adjustments.

Andrew Scina

We could not be happier with the service we received at Lakewood Optical! They really treat their patients like family. We will be back next year! Kudos to Tim, Sandy, Joe, and Maria!!!

marguerite wachunas

My glasses dropped on the driveway of a house I was visiting. The lens came out and the frame was not right. I found Lakewood Optical in a Google search. I didn't have an appointment . They took me immediately and fixed my glasses in less than 10 minutes. They were wonderful and wouldn't let me pay. What a gem these people are. Thanks Maria, Tim Nd Sandy.

beverly pettrey

I was in the area and needed to have my glasses adjusted and decided to pop in and see if someone could help me. The staff was extremely welcoming and happy to help. Tim Stamper adjusted my glasses within minutes and I was on my way. I love the staff at Lakewood Optical. They are always so nice!!! Btw, I love the new remodeled office space too!

Isiah Mowery

Super friendly and helpful staff

Sarah S

Great service. The staff is knowledgeable and very helpful. They will take the time to assist you in finding the perfect frames. I would recommend this place.

Jessica Walters

I had an extremely positive experience as a new patient at Lakewood Optical, thanks to their fantastic customer service.