Reviews of Campbell River Optometry Centre (Optics Shop)

Samina Ahmed

The front staff need more training. My husband and step-daughter did not have a good experience. They told me they felt pressured and uncomfortable. They went to FYI doctors, after the eye exam here, and were blown away with the difference in customer service. The doctor seemed to do an adequate job. She also called me to apologize for the poor experience. That is where the 2 stars come from. Would not recommend.

Missfits

Exellent people.

Duane Noyes

HOORAY! My new optometrist and her staff have exceeded all of my expectations. Not an easy task considering that I have neuromyelitis optica (MS), as well as diabetes, and my eyesight can fluctuate quite drastically. Dr. Lauzon's sage advice improved my vision, allayed my fear of blindness and saved me money---her prices are very attractive.

Josee Gagnon

Very helpful and thoughtful staff. Selection and value of designer frames are refreshing and fun aspect of shopping locally. Great prices, too! Highly recommend????

Brodie B

Horrible place to go. My girlfriend went in today and was completely bullied for having not the greatest eyes. Was bullied to the point of where it felt like they weren't helping at all and then she even had to ask for her prescription as they were not going to give it to her. I don't recemeond this place after hearing that. Be professional, not be a bully.

T.C. Whitley

Very rude and unprofessional. They seem more concerned with selling overpriced glasses than with eyecare. Will bully you with pushy sales techniques coupled with medical technobabble. You will walk away from Campbell River Optometry with your confidence stripped and that they are the only option for your ocular salvation.

Braden Renner

Took months to book an appointment. The. Day of the appointment they were unorganized staff all talking over each other in the front. The system was down so they wouldn’t be able to direct Bill my benefits but the receptionist couldn’t tell me how much the appointment was going to cost. Just kept saying it depends. Overall terrible experience left without any eye exam, glasses still broken, and didn’t get to look at sunglasses because that requires a separate appointment even though I requested that when I first booked. They’re lucky they are one of the only places In town so they can get away with this kind of customer service.

Grant Atwood

Two pair of glasses were purchased from here; both of which needed to be sent to Victoria for me to receive them after they were ready. I received the package and my new glasses fast and ahead of schedule. The entire visit was professional, clean (considering Covid-19 procedures) and comfortable.

Josh Fry

Pushy for sales of their lenses and frames. Extremely expensive to the point of insult. Asked my kids to pick out frames without even consulting with me after their exam. Expected me to pay 900 for two pairs. Went to Costco and got 4 pairs for 380 and way better service. Hard to believe this place even stays open.

Therisa L

Best eye care clinic I have been too. The staff are great and the eye doctor really cares. I recommend all my friends and family to Campbell River Optometry Centre and they are all equally as happy!

Myles Atwood

I have been going to the Campbell River Optometry Centre for 5 years. They are prompt, professional and caring. The selection of eye glasses and sunglasses is unparalleled in relation to other practices in Campbell River and if there's a particular pair you don't see not he rack, they can order them for you. The price point for glasses varies widely, so you will inevitably find a pair of glasses that look good, for the price that makes sense to you. Lastly, Dr. Lauzon is a seasoned professional who is able to address any questions you may have. It's always reassuring to have someone with years worth of experience accessible to you.

Alice Westlake

I was delighted with the service I received at this Centre. I walked in off the street with a precious old pair of wire frames that I had slept on and mangled, almost certain that nothing could be done. Not only were the glasses expertly fixed for a paltry fee, the same day, but they were delivered to me at a spot close to the Quadra ferry so I didn’t have to drive in to collect them. You made my Christmas much merrier! Many thanks.

Gale Pitman

Oh my gosh this whole office is amazing. Dr. Lauzon never gives up until she finds the perfect solution for you and your eyes. Every person in that office welcomes you in as if it was their own home and they all make you feel very special. Truly a great experience and one I will pass along

Josh Whincup

The Campbell River Optometry Centre has excellent and quick service for making sure you're getting the correct glasses. Everyone who works here is really friendly and willing to strike up a conversation with you. Large choice of frames for your prescription and good deals for extra pairs of glasses.

Ryan Williams

I had a pleasant experience while getting an eye exam a little while back and appreciated the friendly service that I received. I have also done trades work for the business, and the staff are very pleasant to be around and work for!

Twills

Great staff, Great Doctor, Great glasses selection! CR Optometry is very informative and helpful. Can't wait to recieve my first pair of glasses in a week's time so I can see properly again! Thanks ladies!

Jen Jiwa

Update: The doctor contacted me and refunded the cost of the exam. Very disappointed. The appointment felt rushed. The exam took all of 15 minutes, which included the Dr taking a call and then signing paperwork for what I assume was another patient during my exam. Dr hadn't even finished my exam and had already pulled up the file for her next client and proceeded to call me by that client's name. Paid my $130 for the exam. I had to specifically ask the receptionist for my prescription, the receptionist response was not what I was expecting. She acted surprised/shock I would want my prescription. Seriously considering having a second exam done by another Dr to make sure I received the correct prescription.

Michael Lynn Kendall

It was my first visit. I found the office and staff to be well appointed and very professional. There is an excellent selection of frames. I would recommend Campbell River Optometry to anyone needing eye testing and prescription glasses.

John Westergard

I felt rushed during both exams. I went there once before and it was a terrible experience, I thought maybe i was having a off day but no it was horrible this time too. There is no eye contact with the employees or the doctor, like they don't really care to know you, but it's a job. I will not be returning to CR optometry center. Beautiful clean office = one star

Martin Labelle

Our family has been seeing Dr Lauzon for almost 20 years for our regular exams and eye wear purchases. She is a great optometrist who takes time to explain the various steps of your eye exam. She cares, and it shows. Teresa is patient and always helpful, especially when it's time to find and fit a new pair of glasses. Kelly always has a friendly smile and assists us with our eye wear questions. True professionals!

LaVerne Fedje

The doctor and staff are helpful and professional. I often recommend them with confidence to my family and friends.

Ron Porter

Great service and stand behind there products. My wife's glasses had a couple scratches after about 14 months and they changed out lenses with new ones no questions asked. Best glasses I have had ever.

Barb Browning

The way in which my exam was performed was very unprofessional Dr. Lauzon was clearly rushed & exasperated and it showed in the way she spoke and in the very poor instructions she gave throughout the exam. I was made to feel uncomfortable and flustered and I am not sure just how much faith I put in the prescription that she issued me due to the pace of the entire experience and possibly my inability to keep up with her questions. There was no feedback on the overall health of my eyes, other than how much stronger a prescription I was going to need. Her demeanor and attitude was very unprofessional and I will not be returning, nor will I be recommending your clinic.

Shane Smith

Great group of people. Love the service. Professional, timely, and kind.

Claire Hamonic

The staff here is friendly, knowledgeable and always ready to help. Dr.Lauzon is professional, thorough and courteous. Her staff reflects her attention to detail and helpful assistance. I have gone elsewhere in the past and no other has given me such great service and peace of mind. Thank you

Tammie Waller

I found them to be friendly, professional and knowledgeable.... EXCELLENT SERVICE! Did not take forever to get an appointment, and did not charge an arm and a leg to get my much needed eye exams like all of the other Optometrist in Campbell River. Thank you Campbell River Optometry Centre!!!

Diane Schwager

I've been going to the Campbell River Optometry Centre for several years now and always have a fantastic service! Between the office staff and Dr. Lauzon, I know my eyesight is in great hands! I highly recommend Campbell River Optometry to anyone in need of a checkup and or a new pair of glasses. Also, when it comes to my eyeglasses, if they need a quick tuneup or tightening, it gets done asap! Great job!!!!

Lori Makosiej

Horrible....optometrist is above very rude and dismissive!! I told her over a 2 yr period something was wrong with my left eye, seemed not as sharp....even after strengthening my glasses on the left side, which didnt help....she treated me like it was all in my head and she was clearly informed about my grandmother & dad who both have "aged macular degenertion".....I should have left her services earlier, that was my mistake, I have been diagnosed with "aged macular degeneration", as I thought!! She doesnt make eye contact or even listen to your concerns....I left, went to walmart and had alot more testing than she ever did on me, then was sent to an eye specialist right away, as the walmart optometrist had real concerns about my testing (one visit only)....She wouldnt even consider a specialist for me...I would never never recommend "Campbell River Optometry", needless to say the girls were all very nice, but I have to agree that they push their overpriced glasses and lens.....if you value your eyesight, I would be seeing a different optometrist for sure than her, just saying????

Roger Stewart

Years of excellent care and products. I live out of town but keep coming back. Have not found anywhere else that is even close to the level of quality and service.

Ray Renooy

Customer service is the cornerstone of any small business and a big thank-you to CR Optometry for the great service I received today. At mid-day I placed three pairs of prescription glasses on the counter (value = $450), in various states of soil and disrepair. I explained that I had the day off from work, and was assured that I could pick them up before the end of the day. I returned shortly after 5:00, and was presented with all three pairs - clear of stains and marks, repaired to a comparable state of original purchase, and all in their own package - without charge. As a first time customer, I can say quite certainly that you have my gratitude and my future patronage.

Dale Mogridge

Not a resident of Campbell River and struggling with something impairing my vision, I walked in the door of Campbell River Optometry the morning following Victoria Day without an appointment or previous contact. I was warmly greeted by Teresa and then Kelly and who assured me that I could see Dr. Lauzon right away. Dr. Lauzon was very professional, friendly and thorough in dealing with my vision concern. She had me on the mend in 3 days and followed up with a call to me, just to be sure. The Campbell River community is very fortunate to have a health care provider such as Dr. Lauzon and her staff looking after you. Drop in and see them, you will be impressed. Thanks again Dale Mogridge

Judith Parsons

The staff always provide very personable and professional eye care. Fitted my glasses with new silicone nose pads at no charge. Appreciate that. Will return for eyewear and eye examinations in future. Thank you ladies.

Colleen Salter

I have been going to CR Optometry for years. The service has alway been very friendly and professional . I recently purchased a new pair of glasses from them and the results are outstanding! The crispest vision I have had in a long time with these new progressives and no trouble getting used to them. Teresa and Kelly always remember me and Dr Lauzon takes time to answer questions and listen. I appreciate great service!

Sean Kiley

If you don't get your eyes checked here or buy your glasses here ...you should !! .The entire staff is awesome.Trust me Ive been to others this place is the best..Cheers

kent reesor

They got me quickly to an eye specialist for laser surgery to repair a damaged retina. Thanks for the quick review and referral

Martin Joseph

I broke my glasses,a truck ran over them.I call them when i was a hour away,they stayed open for me and waited.They did my glasses on the spot,with the best service ever.They are great and price are fantastic.Thank you to everyone for your dedicated work and your patience.You guys are amazing,i will come to your store anytime if i need anything else. Thank you again.