Reviews of Warby Parker (Optics Shop)

David Lonergan

Never been happier. The staff is kind, extremely helpful and goes above and beyond. THANK YOU for being YOU! Always a pleasure.

Rob Fraser

Nice selection of cheap lenses. Helpful staff and not as busy as the downtown location

\/ibestr

You can get good quality hipster glasses for a fraction of the price. When I walked in, i was treated with respect by the rep (most likely a manager b/c he was standing near the entrance). I was hoping to get my lenses replaced, but he was willing to give me some store credit and let me purchase a brand new pair. Man, i've been a loyal WP customer since they launched their online store back in 2010ish. They've managed to scout really good reps and/or must have amazing staff training programs. Such a positive atmosphere. Consistent across borders too. My very first experience w/ them was in the US. Props to the founders of the company. My understanding is that if you donate your old frames, they'll give it to a kid in a country of need. In retrospect, maybe i should given my old pair.

Bob Degrom

Unfortunately, Warby Parker's quality has diminished over the years. The online buying experience is straight up terrible and slow (takes 1 month to ship a pair of glasses), and their system has plenty of errors. There's no way to simulate glasses anymore, and the home try on for Canadians is a joke. The experience here at the store itself was alright, nothing of stand out, so this review is more reflective of the business as a whole. If it wasn't for store experience actually, I'd definitely rate Warby a 1/5 now.

Felix Wong

This is the new way to buy glasses. I've always been reluctant to buy glasses online due to not having the ability to try them on first. Having recently found out that Warby Parker opened a store at Yorkdale, I was eager to drop by to try on some glasses. The customer rep there was friendly and very helpful, and most of all, not pushy. She wasn't trying to sell me the glasses but was genuinely trying to help, because they don't actually sell anything at the store. You try on the glasses and then order on their website. It's a beautiful concept! No obligation to buy, cool styles, good pricing...thumbs up!

shahab sarrami

When i was in the store to order two pairs of glasses they were friendly and helpful. They said you will receive your order in two weeks. Unfortunately they didn’t let me know my order is coming from US and when I call them after three weeks they said we don’t know how long it takes and you have no option but to wait.

Walton Weller

Great price great quality!

Scott Musgrave

I bought a pair of frames from the Kitsilano location a month a go. I went in today to get an adjust and had an incredible experience. Nicola immediately sprang into action to fulfill my request, while Ricci and I contemplated the nuances of positive social interaction in todays society. The outcome was that my glasses now fit perfectly and my faith in humanity is restored. Thanks ladies you are the best!

Sabrina Chun

Great customer service, competitively priced product. As someone with a very high prescription I should not have ordered the glasses online, but I suppose I didn't see this messaging in the website... No pun intended. I I went into the Yorkdale store when I had a chance and mentioned that my glasses were nice, but things looked a little off. They optician promptly remeasured me and ordered a lens replacement. This was obviously my error, but the optician made the change without hesitation. Really above and beyond customer service. This was my first purchase from Warby Parker, and I can't see any reason to go anywhere else for my future optical needs. Side note: low bridge fit is like a gift from the glasses gods for Asian faces.

Stephanie R

Everyone that approached me at Warby Parker Yorkdale was super friendly, patient and helpful. I can be pain when choosing glasses and I try on so many and ask a lot of questions. I wear my glasses around 15 hours a day so making sure they are comfy is important to me so I really take my time in choosing the right frame. The employees at this location were totally awesome about it. Highly recommend going to this location. I love also that they have some frame styles that come in many sizes not just 1 size. And you can return for full refund if you aren't satisfied. Thanks so much everyone that works there!

Meekal Redmond

The experience felt like ordering from a specialized buffet menu. The variety of selections was just right: not too many, not too few. The prices are far better than their competitors. Nice, knowledgeable staff. Glasses delivery arrived early and in perfect condition. I recommend this store highly and will shop here again.

Faith Joy Autillo

I first ordered my pair from Warby's in the summer of 2018. I get asked about my frames often and so, I recommend this place. These frames fit me and my style very well and the customer service is always great when you go to Warby's! About a month ago, I stopped by a couple of times to change my nose pads because they kept falling off. On my third visit, they found out that there was a defect on my frames and I got a new frame as a result. They were really attentive and took care of my situation, so I'm pretty grateful. Since then, my nose pads have not fallen off :)

Chris Charles

This was a fantastic experience from start to finish. I heard about Warby Parker on a recent podcast and thought I'd give it a try. The store itself is beautiful and the glasses selection is impressive - very high quality, lots of styles to choose from, but not so many that it becomes overwhelming. The staff were incredible, very helpful and knowledgable, and unlike nearly every other glasses shop, there is no up-sell as features like UV protection and scratch resistance are already built in. I would highly recommend this to anyone looking for a hassle-free and stylish place to pick up some glasses!

Jacob S

I loved how these guys sold me on their glasses. I walked in and said hi, they asked me if I needed help. I told the lady there that I was just looking for some new frames and she just let me delve into the plentiful, simplistic frames that Warby Parker had to offer. They didn't breathe down my neck trying to get me to get a pair of their glasses. They let me breathe and didn't rush me into a certain style. The store is artsy and beautiful how it's laid out. Simple, colourful and brilliant. I'm definitely going to recommend this shop to everyone that needs lenses.

Cheri Pinktrix

I love this store so much. Their glasses are stylish, but decently priced, and what's more important, their customer service via phone has been amazing (Even better than in store). They replaced my lenses for free after I scratched them after a few month. Every time I've ever contacted them via phone they have been the nicest, easiest to deal with customer service reps I've ever encountered. I've already chosen my next set of frames.

Melissa Austria

I had an amazing experience at this location! Two associates, Ryan and I think Dan, were really great at answering my questions and giving suggestions. Ryan even suggested a very “unique” pair of sunglasses. It was funny and made the experience even better.

sarah c

These guys understand top quality customer service. We went in looking for glasses and were greeted immediately, offered help, and then they stepped back and let us browse. It was nice to take your time and not feel pressured or rushed. When we went to ask about a specific pair for my boyf, the guy was so informative. Still we didn’t feel pressured to buy anything, and that’s exactly why we purchased here! We had gone to many of the other stores along 4th but we ultimately liked the service and price point here. Glasses were also ready much faster than they initially told us. Will def be recommending to our friends!

Lindsay Dee

This was a brutal experience. I was ordering 2 pairs of glasses and right off the bat they got not just one, but BOTH frames wrong (they ordered 1 wide and 1 narrow instead of 2 regulars), so I had to go back in to correct that after receiving my order confirmation email. They fixed that issue and promised it would take about 5 or 6 days for the glasses to arrive in-store. Fine. I called to check on the status after about 8 days and they had allegedly arrived at customs. Okay...But then a few days later, still nothing. Then i went back in after 2 weeks and they had no idea where they were. The tracking wasn’t detailed enough. So now after more than 3 weeks I’m calling and requesting a refund because the glasses are totally MIA and nobody can tell me where they are...but I have to wait for a refund until they arrive in store?! That’s the whole issue! They are nowhere and nobody can give me a straight answer and WP has now had $900 of mine for a month and I can’t see anyyyythingggg! Terrible experience and I wont Be going back.

Katja Hammer

Same as others. Great experience at the store, but long waiting time due to delivery from the States. I would have appreciated if they told me upfront that it can take more than 2 weeks. I needed my glasses soon and I would have re-considered. Disappointed!

Robert Barkin

Really great service, selection and attentiveness. My girlfriend needed a new pair of glasses, the sales person was very well trained and attentive to her needs. She was able to find a pair of glasses and order them within 30 minutes. Prices are reasonable, hope the quality is too.

Chris Girard

I'm so incredibly pleased with my recent purchase here. The team very friendly and knowledgeable without being pushy. I ended up finding exactly what I was looking for, and the ordering process is very straight forward. After receiving my glasses, I would whole heatedly recommend Warby to anyone looking for a solid new pair for a great price. Thanks again to the Yorkdale crew.

Ethel Owusu

Excellent service! The glasses are affordable too. I love this place so much that I even brought my mom to buy glasses. I love Warby Parker!

Katie Faulkner

The staff were very friendly, knowledgeable and patient while helping me pick new frames. Dr. Li was also wonderful during my eye exam.

Les Y.

Love the wide selection of frames that works well to fit my low nose bridge. Great staff who aren’t pushy and they are friendly and knowledgeable. Had a pleasant eye exam done by Dr. Li who’s is very meticulous and she made the experience fun.

Ruxandra B

I absolutely loved my experience here. Excellent service, putting in the order took no time at all and they emailed me when they were ready to pick up. Not to mention the really affordable fixed price and how beautiful my new glasses are. I'd recommend this place to anyone!

Youssef Habib

Love warby parker. My go to for eye and sunglasses since 2014

La Comel

Super helpful staff no pressure atmosphere. Pricing for eyewear is a refreshing change from the ordinary options. Styles classic and modern! Great concept!

Farhia

Very disappointed with the customer service at this location. My first pair of eyeglasses ever were from Warby Parker, but at their Queen location and they were incredibly helpful and lovely. However, this location, they are incredibly inattentive, ignoring when I and others walked in, while trying on glasses and when I had questions in order to purchase a new pair.

A H

Terrible quality lens. Also won’t honor scratch warranty. Incompetent service

Marvin Anthony

Update: Customer service contacted me and they have help me with replacing my glasses. Just received it few days ago and I’m very happy. Thank you so much! Previous review: I had bought my glasses in April 2019. I was really happy with them. Around March the lenses was scratched up and stores were closed due to the pandemic. So i thought I would wait till everything opened up. I’ve called today to see if Its possible to get my scratch lenses fixed and the rep told me they wouldn’t be able to do it. I understand that it is past the year but because of the pandemic I thought they would be more helpful and understanding. I wish they could’ve done something to help me out.

Lexi

I have purchased three pairs of glasses from Warby Parker over the years. Their customer service is incredible! I have referred numerous family members to them. Catherine, Justin, and Perry were outstanding! Anytime I come in, they are happy to help me with adjustments and they always ensure that I leave their store with a brightened day. Thank you so much everyone at Warby Parker

Kristen T

The customer service in store is great. The price more expensive than I thought. Delivery is much longer than expected and I could not create an account to track the shipment.

Benjamin Yebuga

I had great customer service here, the entire experience was very fast and efficient -- excellent price point as well :)

Thomas Lowry

Great retail experience! I was looking to purchase my first pair of prescription glasses...after browsing many many stores, I finally made the trip to Warby Parker. All of the sales staff were ridiculously friendly and helpful. The sales person who helped me (Jordon) was extremely attentive when I needed him but was no pressure when I needed time to go back and forth between different frames. At the point where I felt like I had exhausted all options, I described to Jordan what I felt like was looking for and he brought me over a pair of Chamberlain's which fit the bill perfectly. Ended up buying two pairs in two different colours. Very reasonably priced and very happy with the product thus far. Bonus points for entertaining my kids with some complimentary Warby Parker books. They have become much-used colouring books since! Will definitely be back the next time I need specs!

Tony Pastor

Great place for affordable eyeglasses. The staff here a amazing, very helpful. The glasses I did get can't be beat in price and quality, the warranty is great also. I wish Warby Parker would offer faster shipping for an additional cost however... 2 weeks wait is a little long.

Jim Fong

Friendly staff and great prices. All the single vision lenses start at $150. With progressive & high index lenses, our total price can out to $525. Staff couldn’t tell me what kind of lenses I was getting. Only to say it’s their our house brand. With the ongoing pandemic, you will need to pick out the frame and try it on outside with your mask off. All the frames you try on will go into a tray for disinfecting. Then goes back onto the shelves.

Eleni Nico

I wanted to come here to purchase my glasses because of all the amazing reviews. Finally, today I decided to go. I had the most amazing customer service. Today was a day Yorkdale would have a shooting. Aside from the amazing customer service, the compassion that this staff had was unmeasurable. They knew how to handle this situation. They were amazing. I will go back another day to get the beautiful glasses I chose. I am thankful for you staff.

Tia Neilson

Great prices, super friendly staff. Sarah and Katie were very kind and helpful!

Angela Chan

Friends recommended Dr Lucia Li for my PRK post-op follow up exams. I bought my mom with me at my first follow up. I appreciated Dr Li explained the results with my mom in Cantonese. Without the language barrier my mom has a better understanding about my recovery. Dr Li was very professional and answered all our questions. Thank you!

Gail Mayhew

My in-store experience on 4th ave was great. Super friendly and helpful team. They did not let me know the glasses were coming from the US though- I have been waiting since the beginning of November and they have still not arrived. (Jan 26th now). After a few calls to their customer service they re-ordered me a pair, and it's been close to 3 weeks now and they're still not in Canada and nobody can tell me when they will arrive. Just a heads up for Canadian shoppers! Their styles are awesome though!

Rico Lee

Friendly and knowledgeable staff. Also Dr. Li was very professional when doing my eye exam. Glasses frames are a bit special compare to the ordinary brands out there. ☺️

Andre Apperley

Staff is very pretentious and does not give a welcoming atmosphere. Will not be shopping here despite a great selection.

B T

Vast choice of frames, great customer service, fast product delivery, and prices can’t be beat. We’re lucky to have 2 storefront locations in Toronto.

Amber MacDonald

The staff in the store are friendly and were able to help me find the perfect pair of glasses in a matter of minutes. They were then ready in less than the promised time, which is fantastic. Staff helped me to fit them properly and even re-shaped my (Warby Parker) sunglasses. Recently, I dropped then stepped on my glasses leaving scratches on the lenses. Their warranty covers this! My new glasses will be shipped to my house. I am beyond impressed.

S Awesomazon

I had an excellent experience with the folks at the West 4th location. Pleasant, helpful staff with great suggestions who also knew when I step back and let me look. After visiting multiple optical stores I decided to purchase a pair of single vision lenses because the frames were just what I was looking for and the price was more than right. Even with a high level prescription. The glasses I ordered arrived in under a week! Much faster than the two weeks the salespeople told me about. Perhaps it was a optical anomaly but I was absolutely delighted. The optician fitted me on the spot and I was out the door with a smile on my face. Definitely recommend this place.

Stephanie Rizzuti

Optician Catherine was amazing!!! I needed an adjustment as I wasn't seeing right through my lenses. She took her time in figuring out the problem and I was thinking it couldn't be fixed. She figured it out and I can see really well through them now. She was so patient and kind with me and super understanding and helpful!! I appreciate that so much. Thank you for the great experience!

Wayne Harvey

Great selection of glasses. Prices are great also. Very friendly helpful here.

Cynthia Su

Warby Parker's affordable and stylish glasses make me so happy. They also have a nice selection of glasses for people with low bridges. Previously, I used to dread buying glasses because of the expensive $400+ price tag but now I look forward to it! Warby's glasses are more than half the price of other retailers.

Chris K

Excellent service, especially with this COVID stuff. Purchased a pair of glasses online and had to get them adjusted. Was able to purchase another pair in store.

Crabby Ermine

This place is simply the best. The staff are so knowledgeable and friendly and helpful. This is the gold standard of customer service. Mehrak, the person who helped me so many times before, helped me once again with fitment, expert frame selection and made me aware of a replacement program to leverage for my broken reading glasses. I would not shop anywhere else.

Lisa Silver

Absolutely love my new glasses. Staff were super friendly and helpful. Reasonable price, excellent glasses, great service. Highly recommend!

Reed Lewko

Super friendly service, and my glasses arrived quickly. Overall a great experience.

Hilary Tam

This was the best glasses buying experience I've ever had. I paid less than half of what I usually pay ($225 vs $500+), I was allowed to browse and try on glasses without being followed around by a sales person, and they WAY over delivered on the pick up time. I was told my glasses would take 8-11 business days to arrive, which is standard, totally fine by me, but, they showed up in 3! I'm floored with the service and experience. I've been recommending to everyone I know. Also, getting lots of compliments on the frames, they are so nice! Thanks for being so great!

Felicia Z

This place is professional and welcoming, just perfect! Dr Lucia is super friendly and helpful, just what a healthcare professional should be! The eye exam was thorough and efficient. They have great selection of glasses here too. Highly recommended!

Jason J

I was looking forward to checking out their selection, but there weren't as many options as expected and all the glasses had fingerprints on them.

Justin Faulve

Was in and out in under 10 minutes! Great selection and customer service.

Alex Li

Overall happy experience at Warby! Technicians were very helpful and offered genuine advice, the optometrist took time to address my eye concerns, modern facility, and they also donate a pair of glasses for every pair they sell ????????

Mark Errett

Everything about this place was great: good selection of frames, nice service and convenient location. Unfortunately, the quality of the product was a big disappointment. I have worn reading glasses for years from many companies and I am hard on them. After a few weeks the lenses looked like a coating was coming off. I returned them and got a free replacement. I asked for a more durable lens for which I offered to pay more. They didn't have anything. In a few more weeks the lenses were again hard to see through. I had already decided to replace them from another source when I lost the glasses. I'm not sure if they would have given me a refund. I went to Great Glasses where I got 3 pairs for $250 and so far the first pair is perfect after a couple of months. Give Warby Parker a miss. All style no substance.

Chris Chen

Had to repair an online purchased glasses. In-store customer service was amazing and offered to fix it free of charge and was patient explaining why the issue existed for the current frames. Got the frames replaced within a week or so. Purchased a second pair. Again, great service explaining the differences in frames. Patient employees that didn't make me feel rushed in making my decision. Will definitely come back again for future eyeglass purchases.

Mike King

Bought a few pairs there but the lenses are soft. Last pair I had they replaced a scratched lens. My latest pair they say the policy now is not to let you buy lenses to replace in their glasses. Have to buy a whole new pair. I like the place but the lenses do scratch pretty easily and you will need a whole new pair each time they do.

H K

UPDATE: Warby Parker customer service supervisor reached out to me and took the time to understand the situation. She explained that my issue is to be covered under 2 year warranty and was very prompt with her responses and action. I am glad my experience with Warby Parker will remain positive and I look forward to continuing my business with them! Original story:A little over a year after purchasing, the coating on glasses started coming off. The customer service rep told me it's out of warranty. I guess that speaks to the quality and so called service from Warby parker. It's unfortunate because I had thought I finally found a place to purchase reliable glasses without a huge markup. I think my glasses came to $200-250 (was a year ago so I can't remember exactly). My previous pair from Costco costed $300 but had lasted me 3 years until I broke it playing sports. I was thinking of getting a second pair but not from Warby Parker again. Disappointing.

Heather King

I bought my very first pair of subscription glasses here and Ryan and Perry were so awesome and helpful. Thanks guys!

Lawrence Yen

I have a low nose bridge. It is difficult to find a frame that fits me well. I found most of my frames slided down my nose and scratched my cheeks. I’m happy to find Warby Parker has a variety of low bridge fit frames. Their frames are clean and simple. I got a black one with wide width. It takes about two weeks to arrive. It fits perfectly. I also had my eye exam there with Dr Li. She was friendly and helpful. I’m happy with the overall experience. Highly recommended

Lisa MacFayden

They have not adapted well to covid. Do not bother wasting your time. No booking system. Poorly trained. Nothing like my usual Washington St NY location.

Brian P

Had a great experience here. The staff are super friendly and the selection is quite good. The prices are exceptionally cheap especially if you have a strong prescription since they charge a flat fee for glasses (+$50 if you have a really strong prescription in order to get thinner lenses). There's always enough sales representatives to help you out. The store is also really nice and modern inside. They say 8-11 day wait time for glasses, but it is more like 3-4 business days. One thing to keep in mind is that all of their emails go into your spam filter!! So you have to pay attention. They call you when your glasses arrive at the store (if you choose to pick them up) which is a nice touch.

Jessica Keung

I had a fantastic experience with my eye exam. The optometrist was very professional and attentive and made me feel at ease throughout the exam. She was friendly and patient providing me with useful advice on how to better look after my eyes which was above and beyond my expectation for a regular eye exam. She was also very helpful referring me to a specialist to address my concerns.

Moses Kim

Customer service is exceptional!

Clayton Mitchell

In-store experience was great. Friendly and helfpul reps. Getting the glasses - a whole other story. They are almost three weeks late getting to me, I have spoken to their customer service team twice (because they did not let me know they would be late and the first time, did not have an idea of when they would arrive) and the courier did not contact me when they arrived (which still puts them at three weeks late), so they are now sitting at a delivery depot. Tried to get some sort of resolution - they told me I either pick them up at the delivery depot or wait 14-17 days for them to ship me a new pair, which makes no sense. Will not deal with this company again. A great service experience needs to consider the whole process - not just the in-store experience.

Jay James

I wanted to buy a a pair of glasses worth $250-300 and they wouldn’t sell them to me with my existing prescription. I have a medical plan that covers the entire thing. I shared the prescription with the sales person, they said they can’t sell unless I had a new prescription and they didn’t sell me. What a disappointment!! The loss of a potential customer and now business. Unreal. Never will I go back to W. Parker!

Jesse Rasmussen

Got glasses and filled prescription. All good. But they kept sending me glasses every week. Glasses I didn't even look at. I only check my mail about once a month so I didn't want to be hit with a big bill for something I didn't order. Still trying to get them to stop!

Ben Cherian

Best glasses this side of the Mississippi. This beautifully designed store catches your eye with a stunning front piece of copy, encased in visual style of an eye exam. They actually have postcards with a great picture of this inside as well. You walk in to this gorgeous store and find it to be more like an elegant library, the walls shelved with rows of stylish frames arranged by shape and size, topped with blocks of richly bound books (from Tennessee Williams to Stephen King) sequenced by colour and arranged in painstaking detail. In between are showcased frames of various books and quotes which add to the aesthetic flavour of Warby Parker. On top of all of this, the store is well staffed with optometrists galore-eager to share their knowledge and experience. As an added bonus, these frames are exceedingly affordable and I strongly urge anyone and everyone to try them out.

Christine l

Very welcoming store. M partner bought his glasses from there and was very happy with their service. I went back yesterday because I lost a tiny screw on one of my glasses. Nicola very kindly replaced it in no time. She was quick, friendly and very efficient. Will go back there for my next prescription. Dog friendly store as well.

Dabeer khan

They have good collection of glasses but unfortunately I am very disappointed for waiting time which is more than two weeks and I still didn’t receive the glasses yet.Their customer service is good but they should open their one lab in Canada to give them good service and order on time and one thing I would like to add with this Canadian customer is that they have to go throw custome check which make the order more late.So good luck with your order.

Eric Chow

If you dont wanna spend too much on your new glasses and prescription lens, this is the place to go. Great customer service to help you get the perfect pair of glasses. All glasses are in-house designs meaning no crazy mark up like lens crafter. What you see on the price tag include frame and lens. Average price point is about $200. Compare to other stores where you pay $500 for just the frame because it says ray ban on it lol.

Tiro T

Jerahmeel, Justin, and Marzieh are exceptional. They were all informative, upbeat, and able to guide me in the right direction. Great selection at an awesome price point.

Audrey Rocha

Great stylish prescription glasses for a much cheaper price! Prescriptions glasses start at $150 and prescription sunglasses start at $250. Staff is attentive and people traffic is much less than the Queen st downtown location. With that said you get a slightly more attentive service. Glasses usually take about 7-10 business days to arrive back at store and notice is received via email. Lens are scratch guarantee for the first year and you can always come in for adjustmemts. Ive had to come in several times in one year bc my children would bend them and I am always greeted with a smile and friendly service.

Lucy Morgunova

Cheap but good quality. And the customer service is 5????

AL

Everyone here was so pleasant and helpful. Excellent customer service!

J113

Awesome staff. Great quality eyewear for a fraction of the price elsewhere. Would recommend buying from here. You won't regret it. Got mine on a Saturday and it was ready for pick up on Tuesday. You can have it delivered free of charge.

Hilarity Trigger

Excellent and knowledgeable service. Very reasonably priced frames and lenses.

corinna dragon

A little disappointed by my recent experience here. I have purchased glasses and sunglasses here before. I wanted to put a new lens into an already existing frame (by Warby Parker) and I was told that wasn’t possible because the frame was discontinued and not possible to cut. Unfortunate because I found tons of other optical stores willing to help, you would think Warby Parker would be willing considering I’m using their frame! I am at Image Optical in Brampton right now and they can put in my new lenses in the next hour!

Denis Tabagari

Awesome service by the whole team, very helpful, patient and knowledgeable.

Nicholas Bianchi

They told my wife she would get her glasses in 2 weeks. Week 2 they said they found an imperfection in the lens and sent them back. Ok. Week 3 it was the storm. I no longer trust this brand nor should you. It is week four. No call or communication. Cheap prices cheap service. One star now is too many.

James Ewing

Amazing experience trying on and reviewing the many frame options available at the Yorkdale location. The store associate was very helpful putting my needs and appropriate frame choice first. Will definitely be back, just waiting to receive my frames and am excited to try them on!

Emily K

I bought a pair of WP glasses a couple years ago. The other day they snapped when I was cleaning them. Not crazy hard cleaning, just holding them with a cloth. I phoned customer service, explained the situation. The best they could offer me was a slight discount on a new order. Really? I paid $350 for the glasses. I don't expect glasses to last forever, but for $350 they should last longer than 2 years. This is the first time I ever had glasses BREAK IN HALF, and I have owned many pairs over the years. Not cool Warby Parker. You should stand by your product.

Crystal

Fantastic customer service. I feel terrible but I forgot the person's name who helped me but he was so helpful and kind. Definitely going back

Kay Huynh

Good amount of selections, good price and good customer service. It was my first time shopping there and would highly recommend people to shop.

anto ros

australian girl at front was rude and threw off the shopping experience with an ignorant joke about my blind grandmother - otherwise quick and speedy purchase and rest of staff was great.

Arthur Chen

I was hesitant to order prescription glasses from here after reading review of bad shipping/tracking details but I went in and had a great experience with Kathleen who did a superb job of helping me pick the right frame, getting measured by the optician, while training her new staff! I just got the email to pick up the glasses 4 days after ordering. Excited to go in and pick them up!