Reviews of Robertson Optical (Optics Shop)

Paul M

I've been going to Robertson for years and love their great customer service and attention to detail. Highly recommend them!

Kevin Robertson

I can't say enough about the amazing customer service here. They go out of their way to be helpful. Sometimes you do have to wait as they really take their time to make sure you are totally happy.

P Leung

Great customer service. Just came in for a small adjustment on my sunglasses and they fit good as new now.

Boon Kondo

Man, as a person suffering from chronic headaches and no requirement for prescription glasses, the glasses i just got from Wayne @ Robertson have really turned things around for me. The glasses sharpen things up for my visuals on top of the blue screen filtering so it helps me on multiple levels: when i am having visual irritations from a headache but also at times in the early morning or late at night when the eyes arent at a 100%. There were time in the past that i would have to take 30min-1hr breaks from work off the screen due to my headaches and temporary visual impairments but these glasses i got from Wayne have about 90% mitigated that and i believe they may even help prevent some headaches that are forming (kind of like having sun glasses to sun sensitive headache triggers). This is highly individual of course but the experience and customer service at this place i think would really help anyone. Also, my head is so sensitive that wearing glasses (including the Ray-Bans that i have gotten there) or hats that are too tight can trigger headaches for me and Wayne is an expert at adjusting the frames for comfort. Highly recommend this place.

Manuel Gregory Marcos

We have been coming here for 10+ years & have been more than happy with customer service & selection! If you want that personal touch come here!

Patt

Highly recommend! 5 star customer service!! I was looking for a new pair of cycling sunglasses for an upcoming race. Wayne was very knowledgeable and took the time to answer all my questions and help me pick out a suitable pair. Unfortunately it just so happened that the frame and lens configuration I wanted happened to be out of stock. Wayne went above and beyond my expectations and within one day, secured a pair of sunglasses in the specs I wanted. I was very happy to be able to wear them to my race.

Helmut Daiminger

Outstanding customer service! Wayne is a real gem, very knowledgeable and takes time for each customer.

Celine Han

Located at the heart of Richmond, and exceptional customer service from one of the most genuine people. Wayne is always a pleasure to converse with and his knowledge of expertise is without a doubt one of the greatest. One of the only optical shops that carry German brand Zeiss for lenses as well!