Reviews of Optique Donnelly / Donnelly Optical (Optics Shop)

Mr. Locks

Why the eyedrops? And why against my consent? I clearly said no, and the lady told me there would be a fee for another procedure if I didn't want the drops in my eyes. It might be 30$, but on welfare, it's 30$ I can use elsewhere! And they're painful drops, too. Also, very expensive. And the man at the end sounded like he was there to sell me a car! As in, i would have to pay for just about any little detail separately, where Greiche & Scaff adds in anti-glare / scratch for free with the frame and lenses. I do not recommend this place, and don't expect me to go back there!

Marlee McGuire

Do NOT go here. They do not give the Pupillary Distance (PD) measure as they do not want them to be able to order their glasses online to save money. They would prefer you pay the inflated prices they charge for eyeglasses at their clinic. The simple truth is that the cost of lenses and frames are grossly overinflated. Online retailers have realized this, and are able to sell prescription lenses at lower prices while still making a profit. It is time to lower expectations of profit for the greater good. No one should be without eyeglasses with the appropriate prescription simply because they are unable to pay for it. I understand that they want to look out for their interests, but ethically there is no justification for the prices that are charged for prescription eyeglasses at brick and mortar stores. When you speak with them on the telephone they tell you that the Ordre des Opticiens du Quebec does not allow opticians to give the PD measurement, and that you can get the measurement by paying an administrative fee of $50. When you actually speak with the Ordre the story is very different. We simply went to Costco Opti-Club Pointe Claire, where we have filled prescriptions before, and there was no problem getting the measurement free of charge.

Patrick Tilli

Very clean and modern boutique with a wide variety of frames to choose from. Service from beginning to end was a very good experience all around. Highly recommend!

Vmg Entertainment

Simply amazing and professional service from the moment i took the appointment , the moment i walked in , my eye exam and choosing my glasses. Was worth the trip from East End to West Island. Looking forward getting my new glasses. Thank You Dr Cheng ,Carolina, Stephen and the lovely ladies at reception. Ralph B.

Sophie “Sophie Garneau” Garneau

(Translated) For a long time, I had difficulty finding a place that would be able to advise me well and put me at ease. Glasses have always been a complex for me and thanks to Optique Donnelly I felt listened to and respected. They found me great frames that give my look doggy in addition to having an ultra warm service compared to other place that I will not name! In short, I recommend it 100% !! Thanks again for your service !!! (Original) J'ai longtemps eu de la difficulté à trouver un endroit qui saura bien me conseiller et me mettre à l'aise. Les lunettes ont toujours été un complexe pour moi et grâce à Optique Donnelly, je me suis sentis écouté et respecté. Ils m'ont trouvé de super monture qui donne du chien à mon look en plus d'avoir un service ultra chaleureux comparativement à d'autre endroit que je ne nommerai pas! Bref, je le recommande à 100%!! Merci encore pour votre service!!!

Émile Kamele

Fabulous experience and great product selection. My friend and I got top notch service and advice on what we were looking for. I am recommending this place to everyone who's looking for service and quality.

Ophelia Odyssey

Dr. Cheng was excellent, very precise and thorough and genuinely cared for my health and wellbeing. I truly appreciate the service and care I received from the people at this clinic. Thank you!

Lara Demirdjian

I have been a patient at Donnelly Optical for several years. I keep coming back for their professionalism and knowledgeable staff. When doing eye exams, their optometrists take the time to describe every step and my results are always well explained. They offer a wide range of beautiful and affordable frames to chose from and have always been satisfied with my prescription purchases. Highly recommend this clinic!

M AR

(Translated) Very happy with the service of this clinic (Original) Très contente du service de cette clinique

AndrewBoucher Montreal

What can i say more then complete professionals. Already tough times... Had to bring my daughter in for a complete test. We felt safe and welcomed. From the step by step phone call to the smile on my daughter's face at the end. Thank you Shauna and Thank you Optique Donnelly.

Brie-en Roibeard Pomerleau

Good service!!

Jules Communications

(Translated) Thanks to all the team who offered us impeccable service and very professional. The choice of frames are important and the quality of the after-sales service just as pleasant. Congratulations and I recommend Optique Donnelly without hesitation (Original) Merci à toute l'équipe qui nous ont offert un service impeccable et très professionnel. Les choix de montures sont importants et la qualité du service après-vente tout aussi agréable. Bravo et je recommande Optique Donnelly sans hésitation

Camille Isaacs-Morell

Prompt, thorough service. Very organized patient flow. Convenient hours of business. Efficient and professional staff. Very helpful with the selection of my frames. Clear explanations of the options for lenses, and helpful advice on the types of lenses best suited to my needs. There was also a follow-up phone call to see how I was adjusting to my 2 new pairs of glasses. First class service! I definitely recommend the services of Optique Donnelly.

Madeline Ramka

My husband and I were very impressed with our first visit at Donnelly Optical. From the moment we arrived, we were warmly greeted by Corinne and Sue at the reception desk. Following a prelimunary eye exam with their technicians, Carolina and Shauna prior to meeting with Dr. Louise Hudson, who performed a very thorough eye exam and took our eye health history. After receiving my eye glass prescription , I was immediately assisted by Corinne Arfi and together we chose a very stylish and elegant frame. Steffan Donnelly did my eye measures etc for my new glasses and we enjoyed a few laughs together. What a great family owned clinic. Kudos to both Steffan and Shawn Donnelly for running a great clinic. What a wonderful experience and we would highly recommend Donnelly Optical for your eye care needs.

Lyne St-Jacques

(Translated) I recommend good experience good service (Original) Je recommande bonne expérience bon service

Natalie

Highly recommend if you strive for high quality service and glasses! The staff is extremely knowledgeable and always willing to help. I've received compliments on my new look - so thankful to the staff for being honest with me in my frame selection. Thank you!!! I'll be back soon!

David Desmettre

(Translated) Superb welcome and service. An eye exam is not always pleasant and it is made easy. Very good advice too and does not lead to a sale! Which is very rare. Very professional. Thank you! (Original) Superbe accueil et service. Ce n'est pas toujours agréable un examen des yeux et la chose y est rendu facile. Très bons conseils aussi et ne poussent pas à la vente! Ce qui est très rare. Très pro. Merci!

La chaîne des papas (yannick fabregue)

(Translated) Very good service and excellent choice of glasses. Very good team a big thank you (Original) Très bon service et excellent choix de lunettes. Très bonne équipe un gros merci

Sebastien Levesque

I would definitely recommend Donnelly Optical! It is a very beautiful, clean and welcoming place, with very friendly and attentive staff. Every step of my visit, from the greeting at the reception desk, to my eye exam and finally choosing my new frames, I felt like I was the most important person in the world at that moment. My eye exam was very thorough and I truly felt like the optician was working to help me find the perfect frames for both my budget and my looks : she stayed with me and helped me try many different frames until we finally found the perfect pair for me!

Patrick Tilli

Very clean and modern boutique with a wide variety of frames to choose from. Service from beginning to end was a very good experience all around. Highly recommend!

Bruce Stapleton

I recently had my eyes checked and ordered new glasses at Donnelly Optical and was extremely impressed by the professional, friendly and courteous service. From the minute I walked in I was treated like royalty! I highly recommend the Donnelly team.

Maryam Mahallati

I have been a patient and customer at Donnelly Optical for over ten years. I have received nothing but the most professional and courteous service there and have always been very satisfied with my prescription eyeglass and sunglass purchases. I highly recommend this clinic for quality and personalized service.

Sarah STAPLETON

Great clinic! Professional, competent, great frame selection, full eye exams, experienced team that will guide you from beginning to end. I highly recommend, wonderful experience all around!

Elliott Stepman

AMAZING experience all around, my daughter had her eye exam with Dr. Morasse and bought glasses last December, we were very pleased with the service, quality and pricing back then. I just went for an eye exam, everyone was a pleasure to deal with and Dr. Morasse took the time to explain, provided great guidance and follow up. You truly feel that they "care" about you!

Julien Lord

Great service, and a really awesome team ready to help you with a big smile everytime.

Lily chiao

terrible experience. the optometrist charged me extra money. I complaint to the order of optometrist du Quebec. They told me if the optometrist did not advise you before exam or doing treatment, you can get refund. then this optometrist told the Order "I told the mom, she said it is ok!" Liar!!! I only knew it when the exam finished and they asked me to pay,I tried to discuss with them, but they insist on it. Because I did not want to argue with them just in front of my son, I paid it. She did not think about what she did, she also a mother, so shame on her!! I will keep on complain until get a final result!!

Marc Lalonde

I had the absolute best time getting my new prescription, new glasses and contact lenses at Donnelly. The staff's attention to detail, their professionalism and their desire to make the client happy and comfortable speaks to their level of care. Everyone I came into contact with was wonderful, but extra props must go to Shauna, who helped me get my lenses in and out and who was a beacon of positivity throughout the process. Thanks to Shauna, I'm comfortable taking contacts in and out of my eyes more than I ever have been! Thank you to the gracious and amazing staff at Donnelly!

Nancy Boyle

Had to go back many times in order to get satisfactory result. First, incorrect prescription for distance in a progressive lenses. Eyes re-examined and was treated very rudely by Optometrist, I can't know why but I suspect that it could have been because I was added on at the end of the day on Friday. New glasses had to be returned because reading and distance part of progressive lense positioned too low causing me to have to tilt my head back uncomfortably in order to see clearly. Optician seemed unreceptive to complaint and when I became frustrated complained that it was early Monday morning for him to have to deal with the problem. This has been going on since September. Now I'm waiting for prescription sunglasses that had the wrong presciption and have to be redone. On the surface it's a very nice looking store, even the employees are well dressed but the service and product are very poor as well as over-priced. I will NEVER go again and DO NOT recommend them.

David Knafo

I would definitely recommend this clinic to anyone. Super friendly staff and great service. Plus, they have a very nice selection of brands to choose from.

Denis R.

Awesome service, awesome location! These people know their stuff and care for their customers. They are very friendly too! I would not go anywhere else.

Isabelle Talbot

(Translated) From year to year, I always have the same exceptional service. I am well received and I receive quality advice adapted to my needs whether for my lenses or my glasses. In my eye exams, Dr. Dionne is caring, professional, efficient and competent. It is definitely a place of reference, a beautiful experience is assured! (Original) D’année en année, j’ai toujours le même service exceptionnel. Je suis bien accueillie et je reçois des conseils de qualité adaptés à mes besoins que ce soit pour mes lentilles ou mes lunettes. Lors de mes examens de la vue, Dr Dionne est attentionnée, professionnelle, efficace en plus d’être compétente. C’est définitivement un endroit de référence, une belle expérience est assurée!

Valery Puig

Excellent service and professionalism at the top.

Victor W

My wife had 2 pairs of sunglasses adjusted by Steffan Donnelly. The service was highly professional and based on that I would not hesitate to recommend Optique Donnelly to anyone looking for glasses /sunglasses. Thanks again.

Benjamin Mugisha

(Translated) Excellent customer service, I recommend! (Original) Excellent service à la clientèle, je recommande!

MJ Maiorino

I wanted to share with you the pleasant experience I had at your clinic. I came for an eye exam and everyone was so professional and friendly. I know we are all adapting to these new procedures and I simply wanted to say thank you for the great service!

Martine St-Arneault

I highly recommend Donnelly Optical. They did all of my eye tests and helped me pick the perfect frame.The staff is very professional, respectful and knowledgeable. I appreciate the attentive personalized service they offered. They have a very good choice of frames at competitive prices...a big thank you to Camille Fodi and Shawn Donnelly.

mr zed

Bad service. They couldn't care less about your eye health. Just looking to empty your pockets.

Rey Lopez

New client. My experience so far it's been great. From my arrival time for my first ever appointment at this Optique. Very spacious and clean place. Short conversation with the reception at arrival. But respectful professional conversation. I would suggest more friendly / welcoming approach from the young Receptionist but all in all its good service. Again, this is not a complaint but a suggestion. If you go for your optometrist appointment for your first time at this location.. Give yourself 1 hour 20 minutes time for everything.. They are very good, so they are busy booked. The attention is great, so when it is your turn in every step along the way during your appointment they will also take their time with you; giving you a great cx service. Competitive prices. And very good cx care. I suggest this place. I took a second appointment at the end of my visit so I can order my eye glasses right with them. Yes they keep your prescription within their system, I did not ask to have it for myself because I intend to order my glasses right this week with them. Can't wait to have the experience others have had with the Donnellys. I'll post my next experience this week with the optic, Until then.

Laurent Patenaude

(Translated) I recently did an eye exam at this clinic. I had an appointment and I showed up at the agreed time, but had to wait more than an hour because the optometrist (louise Hudson) was late. No one apologized, neither did the employees. The review was disappointing because I do not know if the optometrist did the exam well. She kept talking about her things. 1 hour in his room and for just 20 minutes of examination. I went for a review elsewhere to compare and the results were different. In short, I do not recommend this place. (Original) J’ai récemment fait un examen de la vue à cette clinique. J’avais un rendez-vous et je me suis présenté à l’heure que convenu, mais dû attendre plus d’une heure car l’optométriste ( louise Hudson) était en retard. Personne ne s’est excusé, ni les employés.L’examen était décevant car je ne sais pas si l’optométriste a bien fait l’examen. Elle n’arrêtait de parler de ses affaires. 1 heure dans sa salle et pour juste 20 minutes d’examen. Je suis allé faire un examen ailleurs pour comparer et les résultats étaient différents. Bref, je ne recommande nullement cet endroit.

Gabriel Pendenza

Had a great experience, from the exam with Dr.Cheng who took the time with me, to the optician David who help me out with my lenses. Overall, would highly recommend this clinic.

Nettoyeur Fenelon Cleaners and Tailors

Dr. Hudson is great with kids

Marie-Christine Laprade

(Translated) Super professional team. The optometrist is particularly attentive, the stylist who helped me choose my horse is very patient and she really advised me. Subsequently, the optician was really patient and took the time to adjust my horse. Result, I am super comfortable and my glasses do not slip (it's the first time that it happens to me). In addition, glasses and frames are guaranteed. I really liked my experience. (Original) Équipe super professionnelle. L’optométriste est particulièrement attentionnée, la styliste qui m’a aidée a choisir ma monture est très patiente et elle m’a vraiment bien conseillée. Par la suite, l’opticien a vraiment été patient et a bien prit le temps d’ajuster ma monture. Résultat, je suis super confortable et mes lunettes ne glissent pas (c’est la première fois que ça m’arrive). De plus, les verres et les montures sont garanties. J’ai vraiment aimée mon expérience.

Vasi Maios

Thank you very much to Steffan Donnelly for repairing my eyeglasses today. I recommend to all his services. He is a very good person and professional.

Davy Fruchard

(Translated) Quality service ! I have had to do with other opticians in the past but it is definitely a place of reference that I recommend. The services are adapted, the staff is professional and rigorous but also warm and attentive. At no time did I have the impression of being a simple number or that the work was done in the chain. Go ahead without hesitation if you are looking for optometrist and optician services! (Original) Un service de qualité ! J'ai eu à faire avec d'autres opticiens dans le passé mais c'est définitivement un endroit de référence que je recommande. vivement Les services sont adaptés, le personnel est professionnel et rigoureux mais aussi chaleureux et à l'écoute. À aucun moment je n'ai eu l'impression d'être un simple numéro ou que le travail était fait à la chaîne. Allez-y sans hésiter si vous cherchez des services d'optométriste et d'opticien !

Suzanne Moore

Great experience! The staff is so helpful and friendly. I just love the glasses that I had made there. They even called me a few weeks after I picked them up to ask me if I was happy with my glasses. This is a large office that still somehow manages to keep their customer service intact. How refreshing!! I strongly recommend this place!

Derek McCaughey

Very helpful and knowlegable staff.Great prices with top notch service.Great job on keeping everything clean and safe for all customers young and old.Keep up the great work!

Guillaume Fortin Moquin

(Translated) Great clinic. I found everything I was looking for and the service was impeccable. MY favorite clinic! (Original) Super clinique. J'ai trouvé tous ce que je cherchais et le service à été impeccable. MA clinique de prédilection!

Catherine Pikulik Domenjoz

(Translated) A great experience. Professional, courteous, gave me great advice, such a big change from my previous optician. The prices are very reasonable. I recommend this store with all the enthusiasm of which I am capable !!! (Original) Une excellente expérience. Professionnels, courtois, m'ont donné d'excellents conseils, un si grand changement par rapport à mon opticien précédent. Les prix sont très raisonnables. Je recommande ce magasin avec tout l'enthousiasme dont je suis capable !!!

sylvain guise

Great place! The staff is so nice and knowledgeable. So many beautiful frames to choose from and I had a great time choosing them. It was a lot of fun, I definitely recommend this place.