Reviews of Optical Outlook Ltd (Optics Shop)

Andrei Dinin

Very professional and to the point. Excellent service. Kassim took an order over the phone for a replacement part of my glasses that broke and had it ready for me in a couple of days. When I came, he installed it in less than 10 minutes.

Nathan Bromige

Came in with a pair of broken glasses, the staff were very friendly and helped me immediately. I would definitely come here for any optical needs.

Juan Alfonso Gomez

Incredibly friendly and helpful staff.

Zhang YuYang

Trust staffs and high quality products

Lorna Young

I have been coming here since 2001. I have a complicated lens prescription. The lenses are always correct and the service is kind and meticulous. Worth every penny.

David Bendayan

Kassim is the man when it comes to eyewear! The new space is beautiful, amazing service and I always find something that is unique and I love.

AJ Ostrow

Lovely shop

alejandroo Q

Brought my frames in to get repaired; got squished on my couch. Great social distancing protocols, was quick to assess what needed to be done, and fixed the frames in 20 minutes! Great service and overall great experience with the shop. A1!!!

Emma M

Closed due to COVID. Unfortunately, they did not change their hours online. Reviewing just so others know that the business isn't currently operating.

Sadie Kromm

Went in to bring a pair of my glasses to get fixed. He was pressed I didn't want to buy more and repeated it twice. I did say this prior before coming in via phone call. I am not too sure if he is sexist or not, but proceeded to tell me my glasses also could be fake ( maybe because they broke, but I saw a review from a man about his Tom Ford glasses.) I guess I should have brought my authenticity certificate + and the receipt of the designer store I bought them at. Even if they were, you don't act gnarly about it. Have some class, strong women are everywhere.

Knight

The sales are nice and they can give you smart choice, I got useful advice. So helpful.

Carlo Franco

Amazing customer experience! I went there to have a pair of Tom Ford sunglasses repaired for a missing screw and a lens that popped out. The guy that did the repairs for me (Friday, Dec 28), did it in less than 5 minutes at no charge. He even replaced the nose cushions as they were a bit worn out. I highly recommend this place based on the service I received.

A M

Came in today to get a pair of Cartier sunglasses fixed. We checked out a few different places prior and got insane pricing and wait times. The service here was incredible. Everything was fixed on the spot, fast and the gentleman was incredibly friendly and really took care of us. Highly recommended. Will 100% be back!

Jonathan Hutchinson

They repaired my vintage, hand me down Ray Bans when no one else could or would. Extremely satisfied with the service and price and will be back if ever needed!

Christian J

Great place with lots of selection and high quality frames. I've been going here with my family for as long as I've had glasses.

Wu Rory

I bought two of my glasses there and I felt nice. Until they sold a pair of Chanel to my girlfriend with scratches on the lenses. The glasses was put on a white board background in store so the scratch was not obvious. We found out a week later when the glasses was kept carefully in box for the whole time. And the sale there just don’t admit it until I found the photo of the glasses I took at the store which has the scratch. Still can be noticed if you really examine carefully. Not only that, the sale also lied in my face saying they won’t sell glasses with faults before I showed him the picture. Glad I took a picture in the store. Won’t go in there again in my lifetime.

nomad416

Great service. My rimless eyeglasses that i i bought bridge from them years ago had its bridge broken recently, and they were able to order a new bridge from Germany and install it for nominal charge. Also, they adjusted my glasses countless times at no charge. I'll only buy glasses from them.

Daniel A

Paul was extremely professional, helpful, and friendly. He had detailed knowledge of his products and has a museum like collection of exclusive brands and unique styles I did not see at several other shops. Paul beat the price of a competitor I was considering and ordered my glasses in no time. I couldn't be happier! I HIGHLY recommend Optical Outlook!