Reviews of Kellogg Eye Center Optical Shop (Optics Shop)

christine chavez

So greatful for Heather at the Kellogg optical shop she was able to work a miracle and fix my broken glasses so I can see while I wait for my new pair to come in! From the clean friendly environment to the Excellent costumer service, I would 100% recommend the Kellogg Optical shop!!

R F

Just to pick up my glasses it took 45 minutes wait time. You are suppose to sign in and they go in order which is fair but pick ups shouldn’t take that long and a lot of the technicians were chatting with each other in the back which is fine but when you see 10 plus people waiting to be served please be a little more mindful.

Kathleen Miller

The staff at the Brighton Optical Shop are great! They take great care in adjusting glasses to fit properly. They even found a problem with how my glasses (which they did not make) were drilled. Some of the most skilled and helpful people in the industry. Highly recommend.

Lena Jordan

They were very helpful and friendly when I called ad well as when we were in their location. We arrived 30 minutes before closing and had forgotten to bring the original prescription we had obtained at a different facility. They allowed us to proceed through as much of the ordering as we could and then offered to follow up with our prescribing optometrist the next day to finalize. I can't express just how pleased I am with the service we received.

Julie Stein

I have taken my blind buddy there multiple times! It's a very good place to go

Stephen Sullivan

TLDR: Extremely difficult appointment scheduling / contact process for the Kellogg Eye Center Optical Shop. To be seen initially, you have to schedule an appointment out several months in advance. I even had the frames already and just needed to have the prescription filled and it took 2 months for an available appointment. After that initial appointment, it took 3 weeks for my glasses to be ready for pick up. Then I had to wait another 3 days for a scheduled pick-up appointment to be available. During my pick-up appointment, I noticed the prescription was off and my long distance vision was blurry. The optician told me to wear them for a week and see if my eyes simply "adjusted." Shockingly, my eyes have not adjusted and now I'm trying to schedule a re-working of the prescription and I'm looking at another week out to be seen. Also the secretarial staff rarely answers the phone during posted business hours so have fun leaving voicemails. Maybe I'll have a new pair of glasses that I can see with by 2022? Go to Costco and save yourself the headache.

Keith Cross

Very easy to find

Zi Lo

worst experience ever! had a lazik/ corrective surgery by a resident 3 years ago. until today, i still suffer from severe dryness and discomfort due to surgery. i often wake up with eyes shut and painful to open due to dryness. they kept having me go back and try different drops but non made a difference. I was frustrated, spent so much money on copays, drops, prescription, gas but no cure. staff were rude, and didn't care as i should've know its a side effect. the older doctor was the only nice gentleman and seemed to care but i had to try few other doctors as i was desperate for help and still no cure. I've spent more money on drops and prescription than the surgery. one prescription costs $200 and they had to take blood from me to create it. Now i'm left with pain and discomfort and extra expenses for the rest of my life. i love uofm but i will not step in kellogg Ann Arbor eye center again.

Neo Jing Ci

The staff was very nice

Leaf

nice

Thar uk

#1 address for expert optical care in Ann Arbor. Knowledgeable staff that is always willing to go the extra mile.

John Williams

We moved out of A2 several years ago, but our new provider dropped Davis Vision & would not honor our warranty. Larry contacted Davis and took care of the problem. We are very pleased, and highly recommend the KEC Optical Shop for your eyewear needs.