Reviews of Eye Physicians & Surgeons, S.C. (Optics Shop)

James Bailey

Very out dated equipment , didnt have the machine needed to scan my cornea even though i called ahead and said i was looking to treat keroteconus. After i expressed my displeasure however he recommended me a few places that will be able to give me the care im looming for so im thankful for that

Pam Kobza

I've been a patient of Dr. Dahlgren's for many years now and have always been pleased with his service and that of his staff.

Kenny

Very helpful and kind staff and doctors.

Pam Brown

Great Dr (Solverson) Great staff

Kaitlyn Klipstein

Both my follow up visits consisted of me waiting almost an hour after my scheduled appointment time before being seen. Ridiculous.

Laura

My eye exams at Eye Physicians are always a pleasant experience. The ladies behind the counter are helpful and professional. The practice is extremely COVID responsible. Dr. Matthews is a very pleasant and professional ophthalmologist. He explains things in a thorough and detailed manner. He answers any questions raised and doesn’t seem rushed. Dr. Matthew’s assistant, Hannah, is professional and knowledgeable. A shout out to Rosa, who scooped me up from the waiting room, on time, and brought me to the initial exam room. Rosa is warm, personable and pleasant. My overall experience at Eye Physicians was extremely positive. I would recommend them to everyone. Their new office in Burlington is beautiful. A quick trip across the street to Gooseberries afterwards is a bonus. Yearly eye exams are important, at any age. This group will deliver A+ service.

Elvis S.

They did my Lasik eye surgery 12 years ago and are the best in the area. I've been extremely happy with the results and the care that I received from them at that time and since. My family also feel the same way. I highly recommend this office for all of your eye needs.

Kathy White

Have for many years had excellent care from Dr. Dahlgren and his staff, including an injury on a holiday. Everyone has been very caring and continues to promote my eye health! The new office is beautiful as well!

Sandra Farwell

Dr Matthew's is a wonderful Opthamologist. He is thorough and takes the time to listen. I am grateful for his kindness and expertise. Kudos to him and his wonderful staff, especially Rachel.

Jeannie Holman

I had both eyes done by Dr Dalgren Really happy with my surgery I can see so much better.so don't think twice like I did it was the best thing I did .and Dr Dalgren is the best . The best Eye clinic in our area.

Cindy Paddock

Most of the staff and Dr. was very friendly, but my client has dementia and hearing loss and the nurse was less than patient with her. She made several rude sighs indicating her frustration. I would suggest a lesson on how to deal with senior patients. It should never have to be the patients fault they are behind schedule or have dificulties they cant help. Someday this could be you.

Steph Shuck

I am a patient of Dr Matthews for a little over a year now. He is great! The staff is always friendly and helpful

Joseph Johnson

I was referred by my doctor for cataract surgery for a consult. I told them when I made the appointment and when I got there that my medicare advantage will only cover the consult. They put me in the room and started doing some procedures which I thought was part of the consult. They left me in the room and came back over a half hour later and tell me I didn't need the surgery and charged for a visit and some refraction thing. Then they said I just needed glasses. I feel I was taken advantage of. I am old and live on a very small income. I shouldn't have to pay for something I didn't go in there for. I wll get a free eye exam and new glasses for 69.99 at Americas Best.

matt mahoney

Had a painful eye problem, Dr. Veith was ready to do corrective surgery, When the administrative aide, "Angela" was asked to check my insurance, she claimed she called and that my insurance company, Cigna, required prior approval and a 10 day wait. She was lying. She never called. When I called, I was told "Cigna doesn't require prior approval for that". I was not given any treatment. Stay away, this place doesn't prioritize patient care.

Liz S

Keep looking. You can find better care elsewhere. Questionable billing practices and unimpressive visit! I was sent by my primary doctor to this office for an immediate emergency medical check of my eye. I did as was suggested due to her high level of concern. Upon arrival I was acknowledged as the "emergency" patient. Despite my visit being an urgent medical matter, the appointment was billed as a "new patient vision" visit. There is a big difference as far as insurance is concerned. This way of billing cost me a fortune. I requested the bill/code be changed to reflect what actually took place, but I was told "they only bill one way". Conveniently, instead of a co-pay, this way they can bill me for a much larger amount. (I have been seen at another ophthalmologist office for a similar appointment and billing was not an issue) When I called to ask about this, the associate was rude and unprofessional. My letters to the billing department have been consistently ignored. In addition, I would agree with the previous reviewer who stated the office is outdated. Lastly, the doctor assured me it wouldn't be a problem for me to drive to Milwaukee (from my appointment) even though he had just dilated my eyes. I couldn't see much of anything - very dangerous! I had to use my own better judgement. Take some time and do your research before scheduling here!