Reviews of Art Schmidt Optical (Optics Shop)

29Roadie

I've always had really great service here. I'm not one to trust other people's opinion very often but they always go straight to picking the best options for frames for me. They actually listen to what you like or don't like about a frame and select the next option accordingly. What you'll end up picking with their help will be better than you'd hoped for. That's how I feel every time anyway. You rarely find a place that takes pride in serving their customers like this anymore. I first purchased glasses from here in the 90s and I have returned many times since. I've purchased prescription glasses and non prescription high end sunglasses here over the years. I've also purchased glasses from other vendors my work required me to purchase from and also from the eye doctor's office directly so I know what's out there. I recently had an issue adjusting my life to progressives I purchased along with new frames from here. The brothers (owners) worked to alleviate all of my issues without the least bit of hesitation along the way. I don't know if I've ever written an online review like this before or not, my wife says this is how business is done these days. I feel this business is worth telling people about because they really are a huge step up compared to other places I've gone to in any city. The frame selection is second to none and combined with their first class service it makes them unbeatable.

Deb Thrall

My experience with the optician, Greg, was very disappointing. The frame of my second pair of Prescription Progressive Lenses broke and were not repairable; I selected a new frame that would accommodate my current lenses. I was to receive a call the next day when they were ready to be picked up. I did receive a call, but Greg called to inform me that one of the lenses broke while being worked on. When I asked 'what now?', Greg said that I would receive a discount (no mention of what amount) on a new pair of glasses. I was not due for an eye exam for another year, and asked for another solution. He said that this was a risk I took in dropping the glasses off, and what he was offering me was adequate and 'he was bending over backwards to please me'. I didn't agree with his interpretation of this customer service, so he went further to offer that I phone the last office where I had my eye exam and he would put a reading lens (not the progressives I had) into the frame I selected. After speaking to another optometrist, I discovered that the reading lens is approximately $8-$10 cost on his part, and I was still purchasing the frames. When I went into the store and asked to see the lenses, he then said they slipped in the machine. I agree accidents and mistakes happen, however the risk is within the professional office and not the customer that trusts their property to the professional. If a car receives accidental damage in a muffler shop while being worked on, who is liable for the damages? As I suggested to Greg that he inform customers of 'their risks' when leaving their glasses for work, that I will take my business elsewhere because of his dismissive attitude; he said nothing - did not apologize for my loss or inconvenience.

Candace S

I love my new glasses! The knowledgeable owners picked out a great frame style to suit my face, and my lenses are perfect. My husband had some difficulties with his new prescription, and they mean it when they absolutely guarantee satisfaction. 10/10 would reccomend.

willalot

Fixed my sunglasses for free

Sean Langlands

Excellent customer service and a great selection of eye wear!

Jacklyne Jones

The most qualified and tremendously kind, staff/ owners. Truely a pleasure doing business there for over 20 years. If you want to feel listened to and important, this is where you and your family need to get their eyewear needs and wants!!!!!????

Brandon Richter

I came in needing new screw for my sunglasses they were happy to fixed it instantly free of charge

Brandon Richter

I came in needing new screw for my sunglasses they were happy to fixed it instantly free of charge

MANPREET SINGH ADVOCATE

Good customer service overall nice opticians

Austin Boehm

The hospitality when I arrived was electric. I was greeted immediately and the service was exquisite. I would recommend this shop to anyone in need of a new pair of lenses and eyewear accessories.

Terrence Limbert

Very friendly staff, ordered contact lenses in for me and arrived very promptly. Easy to work with, definitely recommended

Sue Harrison

Great service, eyewear selection & staff. Have been buying eyewear from this store for over 20 years...choose to not go anywhere else as this is the best place.

Bill Dyer

Have been going here for years, Always courteous and professional

Tammy Nelson

I went into the shop to get my sunglasses and my eyeglasses fitted. Since I did not buy them in the store they refused to fit these for me. The only reason I couldn't buy them there was because they did not carry the ones I wanted. They didn't want the liability of breaking them. He said because I was not a customer he could not do it for me.

Rick Thrall

Extremely poor customer service and no sense of putting the customer first. My wife’s frame broke and she wanted to shop locally and support the “small guy”. So she took in her broken frames and picked out a new frame that could accommodate her existing prescription lenses after they were cut down to size. Great, it was an easy job and the glasses would be ready in a day. Except that in the process of resizing the lenses, Greg slipped and damaged one lens. So now the lenses need to be replaced. Greg says it wasn’t his fault, just a normal risk. He told her that she should buy new lenses or get simple reading lenses installed. These were expensive anti glare, scratch resistant Nokia lenses. Greg took zero responsibility. Opticians cut lenses out of prescription blanks for every frame. This wasn’t some uniquely challenging task. If I take my car in for an oil change and they drop it off the hoist, that isn’t my fault. The shop takes responsibility and gets the vehicle repaired. Greg slipped and damaged the lens, so I think he should step up and supply a new lens. But he won’t. He couldn't even say he was sorry for the damage or the inconvenience. My wife decided to take her business elsewhere. I suggest you should too.

Karen Vint

Rude, condescending, flippant...I guess you make so much money off of hard working people, you don't need to be nice

Bridget Greuel

Great customer service! Greg and Chris found the perfect frames for me and were super friendly. Would definitely recommend getting your glasses here.