Reviews of BonLook (Optics Shop)

Carol F

Great location on the second floor. This unit is very organized and staff is very helpful. Definitely knowledgeable with all the products they have. They have a great appointment system and protocol in place for the pandemic to serve their customers. Customers can try on the glasses and place them in a tray to get sanitized later by employees. Hit or miss on the one employee that has a weird customer service vibe (kept telling me I'm wrong about my previous order from 2 years ago and gave me a slight off-putting experience from the previous and current service). Also, glasses are supposedly delivered around the 8-10 days mark, but mine had not passed a quality check and took a total of full month to pick up due to disruption. Could have ordered from somewhere else like Warby Parker and got my glasses in 2 weeks instead of 4 weeks. Otherwise, store is good, reliable staff and outputs all your receipts via email to submit for work benefits/insurance. Note: There's at least 3-4 other glasses shop stores in the mall if you can't find the style you want at Bonlook.

Sasha Patel

The best experience I’ve had getting glasses for not only myself but my boyfriend as well. Staff is super friendly and made the experience simple, easy and stress free. Right off the bat you receive email confirmations every step of the way. From the moment you purchase your glasses to when it’s in transit, to making an appointment to pick them up. Everything was ready to go in less than 5 days

Elisabeth Gauthier

(Translated) great experience! Very accommodating and welcoming staff. The prices are reasonable :) (Original) super expérience! Personnel très accommodant et accueillant. Les prix sont raisonnables :)

Taya Burzynski

Canadian and stylish - what's not to love about this brand? However, I've found this particular location to be underwhelming. For a brand so young and fresh, the people working here don't seem to want to sell me anything? It was an odd experience - and I'm not sure if this was because the staff wasn't knowledgeable on the product, but I would try things on, put them down or say I really like a pair, and they just responded "Good!", they'd show me the pricing but not offer to place the order for me. Very strange. As a glasses store, absolutely phenomenal selection, but know what you want before you come in, because you won't get great customer service at this particular location.

Kimberley Santarelli

THE WORST SERVICE I HAVE EVER RECEIVED FROM A COMPANY. They make too many errors, make promises they cant keep and do not know how to schedule in clients. Their optician lacks any personable attitude and makes so many errors. They do not apologize for the errors they make and try to make up for it with $20.00 off. No Thanks.

Magalie Bégin

(Translated) Excellent service, excellent price, great models. They let me shop without bothering to buy! (Original) Excellent service, excellent prix, supers modèles. Ils m’ont laissé magasiner sans m’harceler d’acheter!

kel c

I went in to place an order and the girl that helped me was extremely helpful, polite and friendly. I don't remember her name but she was the one with really short, blonde hair. But the next time I went in to get my glasses adjusted, there was an Asian girl there. Must've been new because every question I had she had No answer to. She kept having to ask the one other girl there. With was a little annoying. She put me on a waitlist but didn't bother to tell me how long the wait list is,just to get my glasses adjusted and the ear piece... It's probably best to go in the morning. Where the people working know everything best and are the most helpful.

Kyra Strange

Excellent staff and beautiful frames♥️ Everyone is extremely friendly and charming. Fletch is awesome! He was very nice and helped me choose the frame that best fit me, which makes me very happy ???? 100% recommended

jen j

Adaya was extremely helpful and kind. She was thorough in her explanations on the process and simply a delight to deal with. Mitchell is very experienced in his domain and did a wonderful job in adjusting my glasses. As a duo I was very pleased with their service.

Simon Demers

(Translated) Excellent service and store and super nice and clean (Original) Excellent service et le magasin et super beau et propre

Connor Fyffe-White

Roxanne is an amazing stylist, she gave me amazing insight into the pairs that would work best for me. Good job to bonlook for having associates who know their stuff and give us a great experience.

Cassie Lethbridge

Booked an appointment and had an amazing experience! Ended up buying two pairs of glasses and one pair of sunglasses. Wonderful staff (my appointment was with Fletch), very clean/organized with Covid and great selection of eyewear. Would recommend to anyone looking for a new pair of glasses!

Kylie Fontaine

(Translated) Excellent service and excellent value for money !! ♥ ️ (Original) Excellent service et rapport qualité prix excellent!! ♥️

Juan Manuel Gutierrez

I made an appointment to try on some frames. I went to the front of the line to tell them that I have an appointment, however the lady told me to go back to the line. I told her in French and English that I have an appointment. She ignored me several times and told me to go back to the line. The person in line was uncomfortable too and told her that I was saying that I had an appointment. I was ignored and sent back to the line. When I went in, the person who took me had a bad bad attitude as well I told her that I needed specific material for my glasses and I asked for prices she did not explain anything. I asked for an approximate price and she told me I can't because I need your prescription. So I asked for an hypothetical case with this characteristics and she still did not want to help me. I insisted saying that I do not want a confirmed price I want an approximate. Also she showed me around 6 pairs of glasses and I was like is this all you have? And instead of giving suggestions she was I don't know what you are looking for. In the website says to take an appointment with our stylist. I did not receive any suggestion whatsoever. I am an international however I can communicate in English and have some problems with french. I asked to speak louder and slower she did not help me. It is difficult to understand french with the masks. If one of the requirements to be served at bonlook is to speak perfect french it should be signaled in advance. I am almost sure that the treatment I received was because I am international because I saw a couple going in and were treated completely different. Couples were not allowed but I guess the rules do not apply for certain people. I contacted costumer service but I was not contacted back. This is not the a good place for not white francophones.

Céline Massé

(Translated) Excellent and fast service as well as good quality and good price on the frames! ???? …

piraveena murali

Truly the kindest people there to help you that will give you their honest opinions. Great environment and I got my glasses so easily! 5/5 recommend you get your glasses here.

Sebastien Bolduc

I would have given a 5 star but bumped it down to 4 only due to my appointment not being fully respected by the employee. They were late for my appointment due to poor time management with the costumer whom was scheduled before me. When my appointment began the employee permitted another costumer, who did not have an appointment, to go in the store to look at frames. During my appointment the costumer without the appointment was being serviced by the employee. It was my appointment, not theirs! So I had to wait to receive service. Because time was lost during my appointment, due to the employee aiding this other costumer, my appointment was rushed. That was very unprofessional and disrespectful. The employee did do a good job nonetheless but needs to work on her time management skills. It was a bad decision on her behalf to allow the other costumer into the store. It's okay, people make mistakes. But I almost left the store without making a purchase when I saw I was being rushed. If a costumer is required to make an appointment then Bon Look should respect the appointment. As for the quality of the glasses verses the price, I am very satisfied! Don't bother buying glasses from your optometrist. You will end up paying way more for the "exact same quality" of frames and lenses that Bon look offers. I had shopped around with 5 different companies and the lowest price I received for prescription reading glasses was $300 for one pair with anti reflect. I got the same pair of glasses, with clear and blue light, for $179 tax included at Bon Look. The shipping was much faster than expected. The packaging was good and the glasses come with a decent case and cleaning cloth. The only downside is that their selection of men's frames is way less plentiful in style and choice than the women's frames. Also there aren't many available times to make an appointment to have adjustments made once receiving ones glasses in the mail. But overall I highly recommend Bon Look. I approve!

Joanie Dupont

(Translated) To arrive on the spot and no reception !! The world does not seem to want to work and talks to each other …

Lisabelle Migneault-Guertin

(Translated) WOW, Great service with Laurie, :) Me, who is never able to make a decision quickly, I let myself be guided by Laurie and she offered me several choices of frames respecting my tastes and preferences. Some members of the team came to help me make my final choice :) A great atmosphere in less than 45 minutes everything was done !! And what about the price, a wide choice, beautiful frames at a more than reasonable price. I highly recommend Bon look :) (Original) WOW, Super service avec Laurie, :) Moi qui est jamais capable de prendre une décision rapidement, je me suis laissé guidé par Laurie et elle m'a proposé plusieurs choix de montures en respectant mes goûts et préférences. Certains membre de l'équipe sont venus m'aider à faire mon choix final :) Une super ambiance en moins de 45 minutes tout était fait!! Et que dire du prix, un vaste choix, de belles montures à un prix plus que raisonnable. Je recommande fortement Bon look :)

Eliana Ramos [Staff]

I really enjoyed my visit to BonLook today. Diane was excellent! She was helpful, patient, organized, and very knowledgeable of what the store has to offer in terms of products and plans. Thank you :)

Dannie Avellaneda

I bought new glasses from bonlook since my prescription went up from -4.5 to -5.25. However, now that i received my glasses, my glasses are too heavy for my face and I wanted to exchange my lenses from 1.6 index to 1.74 index lenses. When I went to my appointment for the exchange the sales associate wouldn’t honour my 50% off coupon that I used to purchase the previous pair. And I was very disappointed that the employee told me that “it’s too bad I should’ve picked the 1.74 index lenses” instead during the initial purchase. I don’t think it’s fair that I was told that because if the optician or the associate would’ve told me that i should’ve picked the 1.74 index lenses then I would’ve gladly bought it first. My issue is not the frames it’s really the lenses. I am a long time customer of bonlook and this is my first time purchasing eyeglasses with a prescription of -5.25 and I had zero idea how heavy my lenses would be. This is an issue to me because I rely on my glasses everyday so I need it to be as comfortable as much as possible. If your company truly cares about their customers, their professionals would give sound advice and do the exchange appropriately without overcharging me since I first purchased the frames with an honest coupon.

Gabriel Paquin

(Translated) I ordered glasses and they arrived in just 7 days. What more can we say than: wow! What service! …

Jill Carty

My first time getting prescription glasses today. It couldn’t have been a better experience. Super helpful and friendly staff. My husband renewed his glasses as well and we loved the 70% off sale. Highly recommend BonLook.

Mlle P.

(Translated) Very good service, thank you (Original) Très bon service, merci

Annabel Brunet-Beaudry

(Translated) Very beautiful glasses and low price but non personalized service and slow (Original) Lunettes très belles et prix bas mais service non personnalisé et lent

Alexandra Gratton

I had a wonderful experience today at Bonlook! I went to look for some blue light glasses since I work on my laptop a lot and I’m getting a lot of strain on my eyes, and the two women that helped me were wonderful! Had great suggestions to help me find the right pair for me. They were both very thoughtful and honest which allowed me to find the exact pair I needed and that fit my face for life. I love the quality of their glasses and I know it’ll last me forever. Yes, these glasses are more expensive, but I know they are the best quality and I know they will work the way they are meant to. Don’t buy the cheap stuff from knockoff stores - buy the stuff that actually works and out your money in the right places. Thank you to the kind ladies on shift today!!

Janha Chartrand

(Translated) Nice choice of glasses on the other hand when I bought a pair, the screws did not stop to look constantly so either the branches or windows did not hold in place. Every month I have to go back to get them fixed. In addition, the employee told me that it was my fault that I took them off badly but she also said that the ophthalmic is oqp all day to repair glasses which proves that I am not there alone to rusher with my glasses. I'm blind without my glasses so it's really not practical. To avoid (Original) Beau choix de lunettes par contre quand j'en ai acheté une paire, les vis n'arrêtaient pas de se déviser constamment donc soit les branches ou les vitres ne tenaient plus en place. A chaque mois je dois y retourner pour les faire réparer. De plus, l'employé m'a dit que c'était de ma faute que je les enlevais sûrement mal mais elle dit aussi que loptométrice est oqp toute la journée à réparer des lunettes ce qui prouve que je ne suis pas là seule à rusher avec mes lunettes. Je suis aveugle sans mes lunettes donc ce n'est vraiment pas pratique. À éviter

Rose Faraji

Very friendly worker and very patient with customer also they apply all protocol of corona virus. I really recommend this place

Wassan Ihsan

very bad experience , the frames are wonderful and affordable but the customer service at Mapleview are horrible, well we know it's face 3 during Covid and me and 2 kids show with masks and we are following the general advise, but to try to frame you have to take off the mask to see it on your face , the staffed almost jumped at me , they called the manager who was very rude stating that not under any circumstance masks can be removed, I explained this is eye glasses , you have to see it on your face, the answer is rude NO, I suggested call public health and city of Burlington and check with them, again rude NO , we left the store and went to another and bough 3 pairs, we were allowed to remove the mask when trying the frame. The staff were using regular surgical face masks , working in this speciality they should have spent more money using N95 or K95 masks with face shields for the staff then you can allow seconds for your customers to try the frames. I will never go there again.

Maïly Joly

(Translated) Very professional service, optician Laurie-Claude it is a pleasure to adjust my glasses even if I had not made an appointment. A huge thank you! (Original) Service très professionnel, l'opticienne Laurie-Claude c'est fait un plaisir d'ajuster mes lunettes même si je n'avais pas pris de rendez-vous. Un énorme merci !

Samuel Phénix

(Translated) I was in a hurry to find a new pair of glasses. I searched, found and bought within 10 minutes. The service was prompt and professional. I received my glasses and there were no blemishes. The price is very low compared to other places and the quality is just as good. Gone are the days of paying for $ 650 glasses. BonLook can buy 4 for that price, making it easier to buy glasses on a more regular basis for people who like to change their style often. (Original) J’étais pressé à trouver une nouvelle pair de lunette. J’ai cherché, trouvé et acheté à l’intérieur de 10 minutes. Le service était rapide et professionnel. J’ai reçu mes lunettes et il n’y avait aucun défaut. Le prix est très bas comparativement à d’autres endroits et la qualité et toute aussi bonne. Le temps de payer des lunettes 650$ est révolue. Chez BonLook ont peut en acheter 4 pour ce prix, ce qui permet d’acheter des lunettes plus régulièrement pour les gens qui aime changer de style souvent.

John Gamus

The staff was very helpful with the whole process of choosing my frames and with the measurements. The only problem and it was a huge problem was with the lab that processes the glasses. There has been a massive delay for delivery and no follow up was given until I personally contracted them to see where my glasses are. The estimated time from the employee from the store was 8-10 business days. It has been over three weeks and I still don't have my order. In terms of customer experience in store it was 5/5. But in terms of logistics and actually getting my order it would be 1/5.

Nicholas Morgan

Great customer service, the people here are friendly and welcoming. It feels like they are willing to give you the information you need and not pressure you into making purchase. With that said, the frame options here are very stylish and offer more variety than other places. I got my latest pair of tested glasses from here and could not be more satisfied.

Bernard Kint

Friendly staff, good assortment!

April Yorke

when i entered to the store, the store reps where all very kind, the person who helped me was Mark and he was very helpful. He asked me what kind of glasses I would like and explained how the payment would work. When I showed him the type of glasses i was looking for and material, he delivered and I ended up getting the very glasses he chose for me. Over all i was very pleased with the from beginning to end when I actually received my glasses. The store was clean and understandable layout. The only suggestion i would give is the company should allow for insurance usage right away to gain more clients because i know some people wouldnt shop there because of that, and waiting for my glasses was slightly annoying because im use to getting it within the hour from other eye store places. But I would definitely do it again just because of the style Bonlook offers as well service I received.

Tarun Arora

It was wonderful service by renee and madeline..

Sarah Lim

Stylish specs, good quality, and affordable price!

Sandrine Audet

(Translated) Satisfactory and very friendly store service, but the information I was given turned out to be false or poorly formulated. The online service (for sending the prescription, information about sending the glasses) is very disappointing. I was answered half the time, and my order was canceled due to a misunderstanding, when I had already paid for everything. I had to inquire myself and try to reach the store several times to find out why my order was canceled / suspended, and I then had to pay $ 50 more for an optional option on my glasses than I had not requested and of which I had not been informed (so that my order is no longer suspended). I finally received my order almost 2 months after paying for my order. The prices are very good, the glasses are pretty, but I was disappointed by all these hassles ... (Original) Service en magasin satisfaisant et très gentil, mais les informations qu'on m'a données se sont révélées fausses ou mal formulées. Le service en ligne (pour l'envoi de la prescription, l'information de l'envoi de les lunettes) est très décevant. On m'a répondu une fois sur deux, et ma commande a été annulée suite à un malentendu, alors que j'avais déjà tout payé. J'ai du m'informer moi-même et essayer de joindre plusieurs fois la boutique pour savoir pourquoi ma commande avait été annulée/suspendue, et j'ai dû par la suite payer 50$ de plus pour une option facultative sur mes lunettes que je n'avais pas demandée et dont on ne m'avait pas informée (pour que ma commande ne soit plus suspendue). J'ai finalement reçu ma commande presque 2 mois après avoir payé ma commande. Les prix sont très bons, les lunettes sont jolies, mais j'ai été déçue par tous ces tracas...

annie létourneau

Bonlook has a great concept! but i fear they might be victims of their own success. i have been waiting for my glasses since oct. 23rd. i initailly went to les promenades to oick a frame and then be seen by an optiician. it was soooo busy. we had to wait a little, that's fine. i receved a call on the monday saying they had a glitch on the computer system and they lost my bifocal mesurements. fine. i go back a week later to the rideau centre to fix that issue and they did not have a optician working that day. not fine... wow that threw me for a loop! i then returned another time when an optician was there and they fixed it, i received a very inaudible message from the promenade store yesterday and i guess they are ready. hoping all goes well.

Marie Danièle Dussault

(Translated) Best customer service I have ever received for a choice of glasses. No pressure, honest and respectful style advice. Catherine made my day! (Original) Meilleur service client que j'aie recu pour un choix de lunettes. Pas de pression, des conseils de style honnêtes et respectueux. Catherine a fait ma journée!

Florence Morin-Parent

(Translated) I ordered my prescription sunglasses online and called customer service to make sure everything was ok. They told me that they would call my optometrist themselves. Two weeks later, I receive an email as though they have failed to get my prescription. I arrive on the portal and my order is canceled. I call my optometrist. 5 min later, I have my prescription and it is sent on their platform. I call them to redo my order. Result? A MONTH of waiting later, I will have my glasses. Moral of this story? Do you even call the optometrists or go to the shop !! It is very sorry to wait so much when it is so dearly paid and the service was supposed to be offered. Well disappointed .. and angry. (Original) J'ai commandé mes lunettes de soleil avec prescription en ligne et j'ai appelé le service à la clientèle pour m'assurer que tout était ok. Ils m'ont dit qu'ils allaient eux-même appeler mon optométriste. Deux semaines plus tard, je reçois un courriel comme de quoi qu'ils n'ont pas réussi à obtenir ma prescription. J'arrive sur le portail et ma commande est annulée. J'appelle mon optométriste. 5 min plus tard, j'ai ma prescription et elle est envoyée sur leur plateforme. Je les appelle pour refaire ma commande. Résultat ? UN MOIS d'attente plus tard, j'aurai mes lunettes. Moral de cette histoire ? APPELEZ-vous même les optométristes ou ALLEZ en boutique!! C'est bien fâchant attendre autant quand c'est si chèrement payé et que le service était sensé être offert. Bien déçue.. et fâchée.

Linda Harding

I just went in to look at frames, I was fitted and was helped pick the best glasses for me. I am very happy with the service I received.

Valerie Javal

(Translated) I received excellent after-sales service from the Gatineau optician. Professional, courteous and fast service. I am very grateful to you. Thank you! This is my second pair Good look and definitely not the last! See you soon! :) (Original) J'ai reçu un excellent service après-vente de la part de l'opticien de Gatineau. Un service professionnel, courtois et rapide. Je vous en suis très reconnaissante. Merci! C'est ma deuxième paire Bon look et définitivement pas la dernière! A bientôt! :)

Sophie Martineau

(Translated) Customer service is impeccable! Marie-Pascale is concerned about the quality of the products and has advised me very well. On the other hand, over time, I am disappointed to constantly have to readjust my glasses ... They fall every 2 months ... :( (Original) Le service à la clientèle est impeccable ! Marie-Pascale est soucieuse de la qualité des produits et m'a très bien conseillé. Par contre, avec le temps, je suis déçue de constamment devoir réajuster mes lunettes... Elle tombe à chaque 2 mois... :(

Jess B

Great experience and BonLook!! Elizabeth had a lot of patience with me as I tired on pretty much every single frame lol!! Left happy and confident! Thanks Elizabeth !!!!!

Alyson Grondin Brochu

(Translated) The employees are so friendly! the prices are excellent for the quality & the after sales service is just amazing! I went back there to buy a pair of sunglasses & they made the adjustments on my current frame at the same time! I recommend x10000 ✨ (Original) Les employés sont tellement sympathique ! les prix sont excellent pour la qualité & le service après-vente est tout simplement incroyable ! J’y suis retourner pour acheter une paire de lunette soleil & ils ont fait les ajustement sur ma monture actuel en même temps ! je recommande x10000 ✨

Gabrielle Dulude

(Translated) Excellent service from Esteban! Because of the Covid we cannot be accompanied, but the people on site are there to advise us and help us in our choice! The frames are really beautiful and the glasses come at a very affordable price (for a glasses)! (Original) Excellent service de la part de Esteban! À cause de la Covid on ne peut pas être accompagné, mais les personnes sur place sont là pour nous conseiller et nous aider dans notre choix! Les montures sont vraiment belles et la lunette revient à un prix très abordable (pour une lunette)!

Crystal Lin

I love the trendy styles they have and I've had great customer service at the Scarborough location. I bought a pair a little over a year ago and they are great. However, it did take about 3 weeks to arrive, which is much longer than I'm used to since my glasses usually take about a week. I bought another pair 10 days ago and the status is still in transit. So your order takes a while but if you are willing to wait, this place is great and the prices are good too. Update: It took about 10 days this time for my glasses to be ready, which is pretty average :) They did call the day after I wrote this review but I'm not sure if that has anything to do with it haha but this is probably the only place I’ll buy my glasses from in the future since the styles are super cute. Staff was super friendly when I went to pick up my glasses, as usual.

Caroline Aubin

(Translated) I show up at the beginning of November with $ 220 in hand (I had called beforehand to find out how much my glasses would cost with what I wanted). I introduce myself there, finally the lady strongly advises me to take anti-fatigue glasses for a total of $ 345. I give $ 200, and ask if it's possible like in other places where I bought before to give half now and the other when I come to get my glasses. I am told no, it is infeasible because the lab will not make the glasses if they do not have before the total amount of the invoice. Weird, but ok. I therefore send the second part 12-13 days after the initial deposit. We arrived at the end of November. I received an email saying that my pupillary distance is missing and I therefore have to make an appointment with a Bon Look attendant in order to measure everything. So I represent myself a second time, take my measurements and leave. 1 week later, so at the beginning of December, I receive an email telling me that my order is pending and that I must communicate with them. So I called them, and they told me that since the frame I wanted is out of stock and all the info relating to my order (pupillary distances and payment, while I had to send the total within 13 days) n were not delivered quickly enough (they only reserve the frame for 2 weeks) the only thing possible for me to do is a "frame request" on file and that when it becomes available again I will have it. A few days later, on December 5th, I received an email saying that my order was sent to the lab. Today, December 18, still in the lab according to the info I have. UNACCEPTABLE. So I will not have them before the new year, 2 months to receive a pair of glasses. 2 MONTHS!!!!!!! Worst service ever. Why did the girl who served me the first time not advise me that I had to make an appointment for my pupillary distance? Why so long before I emailed about this? I have severe migraines because I have to change my glasses, and at the price I pay for them, RIDICULOUS to have to wait that long. First and last time I do business with them. (Original) Je me presente debut Novembre avec 220$ en mains (javais téléphoner au prealable pour savoir combien couterais mes lunettes avec ce que je voulais). Je me presente la bas, finalement la dame me conseille fortement de prendre les verres anti fatigue pour un total de 345$. Je donne 200$, et demande si c'est possible comme dans les autres endroits ou j'ai acheter auparavant de donner la moitier maintenant et l'autre quand je viendrais chercher mes lunettes. On me repond que non c'est infaisable car le labo ne feront pas les lunettes s'ils n'ont pas avant le montant total de la facture. Bizarre, mais ok. J'envoit donc la seconde partie 12-13 jours apres le depot initiale. On est rendu fin novembre. Je recoit un courriel disant qu'il manque ma distance pupillaire et je dois donc prendre rdv avec un préposé du Bon Look afin de mesurer le tout. Je me represente donc une seconde fois, prend mes mesures et quitte.1 sem plus tard, donc debut decembre, je recois un courriel me disant que ma commande est en attente et que je dois communiquer avec eux. Je les appel donc, et ils me disent que puisque la monture que je desirais est en rupture de stock et que toute les info relatives a ma commande (distances pupillaires et paiment, alors que javais envoyer le total dans un delai de 13 jours) n'ont pas ete fournis assez rapidement (ils reservent la monture seulement 2 semaines) la seule chose possible de faire pour moi est une "demande de monture" au dossier et que lorsqu'elle redeviendra disponible je l'aurais. Quelque jours apres, soit le 5 decembre, je recois un courriel disant que ma commande est envoyée au labo. Aujourd'hui, 18 decembre, toujours au labo selon les info que jai. INNACCEPTABLE. Je ne les aurai donc pas avant la nouvelle année, 2 mois pour recevoir une paire de lunette. 2 MOIS!!!!!!! Pire service a vie. Pourquoi la fille qui m'a servie la premiere fois ne me pas aviser que je devais prendre rdv pour ma distance pupillaire? Pourquoi autant de temps avant que l'ont m'envoie un courriel a ce sujet? J'ai des migraines intenses parce que je suis dû pour changer mes lunettes, et au prix que je les paie, RIDICULE de devoir attendre aussi longtemps. Premiere et derniere fois que je fais affaire avec eux.

Alicia M

Efficient, friendly, and always willing to answer any questions I have!

Alexe Trépanier

(Translated) Great service! Catherine took her time to advise me well. I can't wait to receive my glasses. (Original) Super service! Catherine a pris son temps pour bien me conseiller. J'ai hâte de recevoir mes lunettes.

Yanick Beaupertuis

(Translated) excellent service, good value for money (Original) excellent service, bon rapport qualité/prix

Alhec Ccharlebois-Tejeda

(Translated) Impeccable service! Always want to go back. (Original) Service impeccable ! Toujours envie d'y retourner.

Brad N

Ordered new glasses today with the help from Emily. She helped me pick a style that best suited me. Friendly staff and clean welcoming atmosphere.

Danielle De Vera

This is honestly the best Bonlook in Toronto. The staff is just exponentially nicer than any other store, especially the Optician. Sometimes I stop by just to browse and speak to the staff because they’re so nice and helpful!

Alexander C

Tried to get glasses and was greeted by friendly and polite staff. However, was not allowed to go in due to a cough - understandable. Will still return in the future just from the initial first impressions.

mike o

Lousy quality and the glasses fall apart.

Kate Roy

(Translated) I loved my experience during my visit on Monday. The young man studying in the field, gave me an excellent service, he even offered to come back another day before buying when my choice had stopped on a model. I felt good to make my choice without pressure in this shop. The price is also excellent! For almost double what I pay for 2 pairs I would have had only one in some eyewear! Thank you for this beautiful service! (Original) J'ai adoré mon expérience lors de ma visite lundi. Le jeune homme étudiant dans le domaine, m'a donné un excellent service, il m'a même proposé de revenir un autre jour avant d'acheter lorsque mon choix s'était arrêté sur un modèle. Je me suis sentie bien de faire mon choix sans pression dans cette boutique. Le prix est d'ailleurs excellent! Pour pratiquement le double de ce que j'ai payer pour 2 paires j'en aurais eu qu'une seule dans certaines lunetteries! Merci pour ce beau service!

Kevin Hong

Great customer service. Would recommend this location to anyone. The optician is especially friendly and is always happy to help!

Kelsey Hixson

Bought a pair of glasses a month ago and decided I wanted to exchange them to a different style. Was pleasantly greeted when I walked in and asked how I could be helped. The woman working called the optician out to help me get my glasses fitted and she was very quick and helpful! When trying to decide on a new frame, the woman (didn’t catch her name) helped me choose between a couple pairs. Overall great experience and always nice to be in the BonLook stores.

Courtney Burak

I just wanted to buy some glasses.... It took about 3 days to upload my prescription online (their upload tool was broken) and it kept rejecting my prescription. Once it finally was uploaded they casually mentioned it would be an extra $200 because my CYL is -3.25 or greater. I have bought MANY pairs of glasses online and have never had issues like this before. Hopefully they give me a refund.

Charles Olagunju

Summaya was knowledgeable, courteous and friendly. She was so helpful during my frame selection and recommended a frame that fitted me perfectly well. Awesome service * Affordable frames ** Thanks, Bonlook. Highly recommend!!!

Theresa Y

I came in to replace my eyeglasses that I bought from the company over 3 years ago, and B made my experience way more joyful than I expected it to be. She was so kind and helpful, and I especially appreciate how honest she was about which frames looked best on me! As of September 3rd I believe the store is only taking appointments (which is very easy to book online) and they are taking all the necessary precautions that is expected during this time. It's glad to see that Bonlook is still providing the same high quality service and products that I've experienced the first time. Highly recommend!

Quebec Quebec

(Translated) Great service with Elizabeth !! Thank you for your professionalism and for your precious advice on my choice of glasses (second $ 75 discount) (Original) Super service avec Elizabeth !! Merci de ton professionnalisme et pour tes precieux conseils sur mon choix de lunettes (deuxieme 75$ de rabais)

Julie Renaud

(Translated) The optometrist was adorable, it seems she knows her job! I had bought one of their frames, then after meeting her for my measurements, she immediately saw that the frame I had chosen did not correspond to my comfort and found what I needed! Still, the frame she offered me cost less than the one I bought, so I got a refund for the scale. Staff were pleasant too! (Original) L'optométriste était adorable, ça paraît qu'elle connaît son métier! J'avais acheté une de leurs montures, puis après l'avoir rencontré pour mes mesurations, elle a tout de suite vu que la monture que j'avais choisi ne correspondait pas à mon confort et a trouvé ce qu'il me fallait! Pourtant, la monture qu'elle m'a proposé coûtait moins cher que celle que j'avais acheté, donc j'ai eu un remboursement de la balance. Le personnel était agréable aussi!

Emmanuelle Lavoie Simard

(Translated) Ismael advised and recommended me with patience and skill, I am very happy! In addition, by making an appointment the choice of mount is made very quickly. Thank you for your courteous and professional service! (Original) Ismael m’a conseillé et recommandé avec patience et habillité, je suis très contente! En plus, en prenant, un rendez-vous le choix de monture se fait très rapidement. Merci pour ton service courtois et professionnel!

Brittany Thiessen

I had a fantastic experience purchasing new glasses at Bon Look! The prices were very reasonable and there are three tiers, depending on your prescription, but starting at $150 which includes the frames and lenses. I liked that there were no surprises! The lenses also include anti glare and anti scratch coatings which is a fantastic deal! They had a variety of modern and stylish frames in different shapes, sizes and colours. The frames have a numbered system based on their measurements so you easily know what size to choose (for example, the frames for smaller and narrower faces would be a 1 or 2 and the larger frames would be rated a 4 or 5). This made it so easy to find the frames that would fit my face without trying so many on to find out! Because of COVID, I booked an appointment online to shop for glasses in the store. When I arrived, a friendly staff member went over the procedures and typical COVID questions. A mask is required to enter. Once inside, I had a personalized shopping experience and was the only one in the store. One of the staff, Lindsay, helped me choose frames and gave me her opinion of what looked best. She was very easy going, knowledgeable and friendly and I didn’t feel rushed or pressured at all during the process. When I decided which pairs I wanted (I chose the Imagine and Unique frames), the optician made some measurements on the frames and I completed the purchase. I was informed that the frames and lenses have a one year warranty. After doing some more research on this company, I also love that the frames are designed and made in Canada! Great way to support local. I will update review once I have received my glasses to add more information! Based on my experience so far, I would absolutely recommend Bon Look to anyone looking for modern and well-priced glasses!

T Kach

Everyone is so friendly and helpful!

Guillaume Bergeron

(Translated) Great service from Stephy! An outstanding employee !! (Original) Super sevice de la part de Stephy! Une employée hors-pair!!

Josée Mathieu

(Translated) I just got my first pair of progressive glasses from BonLook. What an excellent service from Paule in helping me choose the right pair that could accommodate my progressive focus and that matched my face !! I am 100% satisfied and moreover, the prices are excellent for the quality !! thank you thank you ???? (Original) Je viens de me procurer ma première paire de lunette progressive chez BonLook. Quel excellent service de Paule pour m’aider à choisir la bonne paire qui pourrait accueillir mon foyer progressif et qui allait bien à la physionomie de mon visage!! Je suis 100% satisfaite et de plus, les prix sont excellents pour la qualité!! merci merci ????

Gabriel Courtemanche

(Translated) Very good service, while I was having trouble getting information elsewhere for my first pair of glasses, the employees with the right look explained everything I wanted to know. the prices are almost unbeatable and there are many choices. I recommend this place (Original) Très bon service, alors que j'avais de la difficulté à avoir des informations ailleurs pour ma première paire de lunette, les employées au bon look m'ont expliqué tout ce que je voulais savoir. les prix sont imbattables ou presque et il y a beaucoup de choix. Je recommande cet endroit

Kris Bird -Da Costa-

Awesome service! The staff were very friendly and helpful, despite the chaotic Covid holiday season I actually had a lot of fun shopping for my new glasses. After trying on and ordering glasses it took only a few days to get to my house (I chose shipping because the lockdown was about to start) I was informed every step of the way. My glasses are awesome :) The prices before sales are really good after sales and anyone can afford to shop there! I got 70% off my glasses!

Jessica Samaroo

We have shopped at bonlook before but was pleasantly surprised to see that since we last purchased glasses four years ago, the company has expanded in styles and perks for their customers. A Canadian company at an affordable price point is just one great thing about this place. The sales associate was full of energy, extremely helpful and put no pressure. She let us try on everything we desired and we shared a few laughs too. Overall a great customer experience!

Andréanne Poulin-Lavigne

(Translated) Super service! I am very satisfied :) (Original) Super service! Je suis très satisfaite :)

Loreto Jimenez

Great quality prescription eyeglasses and friendly staff but terrible proccessing/procedures! My wife and I each purchased prescription eyeglasses on February 7, Sunday. First, they forgot to charge us the extra 60$ for the "very-thin" lens for my wife's pair so they called us after about an hour so good thing we were still in Polo and we were able to pay right away. We then had to come back on February 9, Tuesday to be measured because they didn't have someone who can do it on Sunday (in which other places usually measure you once you've selected and paid for your eyewear). A week later, my wife received a notification that her pair didn't meet the standards and had to be sent back and was ultimately delayed. I finally received my glasses on February 23 (though it was available on February 22) and my wife finally received hers on March 3. All in all, definitely would not recommend for your first prescription eyewear unless you're okay with waiting for 2-3 weeks (my first eye wear from Hakim: I received the same day). They also didn't have direct billing but this is more of an inconvenience than anything. Even more, you have to make more than the regular 2 trips to the store which is a major waste of time. Lastly, the price tags for our glasses were almost comparable to other more established stores. Might be our last pair from this store. Would've given 2.5 stars out of 5 but decided to round down instead.

Julie Cool

(Translated) Very good service and several choices of interesting glasses. Their repair service is also very valuable. The Advisor fixed my glasses in less than 5 minutes! It's my favorite place to shop for glasses. (Original) Très bon service et plusieurs choix de lunettes intéressantes. Leur service de réparation est également très appréciable. La Conseillère a réparé mes lunettes en moins de 5 minutes! C'est mon endroit favori pour magasiner des lunettes.

Bruno Langevin

Price are good and service too

Nyala Ali

Had an appointment to get glasses repaired, and was looked after promptly. Both the intake staff and person who did the repairs were exceptional - I came in to get one pair repaired and the repair person also took the time to fix my backup pair, which had been uncomfortable to wear. Both pairs are great now, thanks for the wonderful, friendly service!

Amir M

I liked their products and the prices were good but I will definitely give them one star and I wont go there anymore. I went there to change a set of glasses, a young girl was the manager and her attitude was unbelievable, I don't know if she was just snob or there was something else but she was like she wanted us out as soon as possible, even when I told her goodbye she looked away and said bye. one of the worst customer services I've ever experienced.

Jean-Charles Moy

(Translated) The optician was really kind and professional. On the other hand, I found that the sales consultant had really strong opinions about the choice I "should" make without really considering what I wanted. Nothing serious, but I would have liked a little more openness and a little less judgment. (Original) L'opticienne était vraiment gentille et professionnelle. Par contre, je trouvais que la conseillère aux ventes avait des opinions vraiment arrêtes sur le choix que je "devais" faire sans vraiment tenir compte de ce que je voulais. Rien de bien grave mais j'aurais aimé un peu plus d'ouverture et un peu moins de jugement.

Deenyna Inn

(Translated) Excellent service. I arrived there without an appointment. I was taken care of immediately. I was very well advised and supported in the purchase of my first glasses. The employee who was with me took the time to bring me several pairs of glasses to make sure I found the right one. She advised me on what would be most ideal as a frame with the type of lens I had. I loved my experience and it will not be my last. (Original) Excellent service. Je suis arrivé là-bas sans rendez-vous. On m’a pris en charge immédiatement. On m’a très bien conseillé et accompagné pour l’achat de mes premières lunettes. L’employé qui était avec moi a pris le temps de m’amener plusieurs paires de lunettes pour être sure que je trouve la bonne. Elle m’a conseillé pour ce qui serait le plus idéal comme monture avec le type de verre que j’avais. J’ai adoré mon expérience et ce sera pas ma dernière.????????

Ouafae Benmessaoud

(Translated) Satisfied with customer service, welcome to match (Original) Satisfaite du service à la clientèle, accueil à la hauteur

Ryan Checkley

Found an amazing pair of sunglasses and regular glasses from here. The staff members are very friendly! Having a head the requires size 60 men’s frames has always been a struggle, but I found a pair that are fashionable and fit (XL size). I’ve never found this before. I’m no longer basic when it comes to eye wear... also.... with the top of the line lenses, both pairs came under $550... that’s pretty amazing ! Yasssss bonlook! As for longevity, stay tuned :)

lucy karp

Dilpreet is the best! So knowledgeable about glasses and so helpful - will definitely be back!

Alexandre Deshaies

(Translated) I stopped by the Bon Look (Eaton Center) today to shop for a new pair of glasses. Very good service and great suggestions from Arielle! She made the choice so much easier! Thank you so much :) (Original) Je suis passé au Bon Look (Centre Eaton) aujourd'hui pour magasiner une nouvelle paire de lunettes. Très bon service et excellentes suggestions de la part d'Arielle! Elle a rendu le choix tellement plus facile! Merci beaucoup :)

Alexe Robert

(Translated) Great customer service! (Original) Super service à la clientèle!

R

Rude workers that talk about their customers between them behind their backs. Especially that chubbier girl with the black pointy glasses.

Jessica Bakleh

(Translated) Super service! I still have trouble finding a pair of glasses and my advisor Janie was dynamic and very welcoming! She was able to advise me and put me at ease very quickly. (Original) Super service! J’ai toujours du mal à trouver une paire de lunette et ma conseillère Janie était dynamique et très accueillante! Elle a su bien me conseiller et m’a mise à l’aise très rapidement.

Alex K

The staff was friendly, knowledgeable and extremely helpful. I really appreciated their care and attention to detail with Covid prevention measures. They clearly maintain a clean and pristine store, which really put me at ease with shopping for glasses today.

Paris Gappmayr

I visited the STC location on August 13th, but wanted to wait until I received the glasses before I made my comment. I am incredibly impressed by both the service and glasses quality from Bonlook! During my in-store visit, the entire staff team, most notably Beatrice, were friendly and helpful, offering style and fit advice. They also measured my PD, which has historically been the most difficult part of getting eyeglasses for me due to my cataracts. Initially there was some confusion with my order because I had wanted to pay in CAD but ship them to the US, where I attend school, but that wasn't possible (understandable!). I ended up paying in USD and the shipping was free because I bought 2 pairs. I contacted customer service about 4 times during this process, and all the people I spoke to were great. The glasses arrived much faster than I expected- they said they were shipped 2 days ago, and they arrived this morning. I am so pleased with the quality and style, and the PD is accurate- from the moment I put them on, I could tell they were just right. Thank you to the entire Bonlook team! I am so happy with my glasses, and especially with the price point- my old pair (from a different retailer) cost twice as much as these and the quality is the same. I would highly recommend Bonlook, and I will be shopping with them again!

Marie-Josėe Collin

(Translated) Fantastic advisor! ... Choice of extra frames. More than competitive prices! ... I strongly suggest that you make an appointment! (Original) Conseillère fantastique!... Choix de montures extra. Prix plus que compétitifs!... Je vous suggère fortement de prendre rendez-vous!

Mathieu Bourgault

(Translated) My stylist, Audrey-Michelle, was very attentive to detail and kept looking until we found the perfect pair for me. I am more than satisfied with the service the Bonlook team has provided me. Audrey is wonderful, I would even say more, the best stylist in Quebec. Thank you Audrey and Bonlook (Original) Ma styliste, Audrey-Michelle, était très attentionnée aux détails et n’a pas arrêté de chercher jusqu’à temps qu’on trouve la paire parfaite pour moi. Je suis plus que satisfait du service que l’équipe de Bonlook m’a offert. Audrey est formidable, je dirais même plus, la meilleure styliste au Québec. Merci Audrey et Bonlook

Andrea Coccia

Service was not great. One employee was rude. Also, limited sizes in each style. I planned on buying frames, but I was just too unsatisfied with my experience.

Dave Fremeth

Excellent customer service! I broke my glasses and they got them fixed in no time without an extra charge. I highly recommend Bonlook Pointe Claire

Adham Fani Maleki

Katherine was so helpful and patient. She explain all info I need and the shop offers interesting choices.

Ketsmy Jean-Paul

(Translated) Thanks to Marie from the Eaton Center! (Original) Merci à Marie du centre Eaton !

Ysmael Carbonell

Amazing glasses boutique, with a wide selection of trendy frames and warm customer service! The employee who helped me out was named Emily, she was very attentive and kind. Although I was initially between two minds on three styles of frames, she was able to help me narrow down the right ones that suited me the best and I've been quite happy with them!

Naudia B

David was attentive and patient in my purchase of my new glasses, and managed to go above and beyond when I came back to purchase an additional pair. He explained everything clearly, and the lady who took my measurements was also very good. The frame quality is sturdy and trendy, I ended up going with one of their more popular frames because they were soooo cute. I had heard of BonLook through a friend and must say that I am not disappointed and will go here from now on in the future.

Khaled Yc

(Translated) Thank you for the nice service Louis. (Original) Merci pour le beau service Louis.

Jonathan A

I have been buying glasses almost every year for the past 10 years and I have always been going to the same large glasses retailer. This year i decided to give Bonlook a try. I have just completed the glasses purchasing process here and I found it a very pleasurable experience. The staff was friendly, considerate and took their time to make experience great. It is too soon to discuss the quality of glasses but I like the styles they carried and for the price of one pair elsewhere, I was able to buy 2 here. For a price conscious and style focused consumer, this place is a great alternative to other big box stores.

Rhéa Deyannis

(Translated) Excellent service! Beautiful choice of frames, the representatives are competent and take the time it takes to advise us, and that without any press to order. Incredible prices for frames, including lenses! Mine cost me $ 108, all inclusive. I will definitely return! (Original) Excellent service! Beaux choix de montures, les représentantes sont compétentes et prennent le temps qu'il faut pour nous conseiller, et cela sans aucune presse pour commander. Prix incroyables pour les montures, incluant les verres! Les miennes m'ont coûté 108$, tout inclus. J'y retournerai définitivement!

Nad Goupil

(Translated) Super welcoming and warm service, I was very well advised and immediately understood the style I was looking for. (Original) Super service accueillant et chaleureux, on m'a très bien conseiller et tout de suite compris le style que je cherchais.

Ryan

Excellent service, the ladies working there are always on point. Would definitely recommend this location and the company to anyone looking for affordable sunglasses OR eye glasses.

Madi Girlmeat

Alexandra was very helpful and patient, even with me trying on half the styles in the store. Helped me pick out one for walking around and one for fun, and I plan on buying when my prescription is sorted out. Thanks!!!

Jodi Sharpe

Purchase glasses from Bonlook. I could not wear the glasses. They made me feel sick. I went back to Bonlook and was told to go back to my optimist and if the Dr gave me a new prescription they would change the lenses free of charge. I did just that. Today I went into the store with my new prescription and was told they can't do anything. I said I would gladly pay to fix them. They said no. Now I'm stuck with glasses that I cant wear. Buyer beware van laack looks like the cheaper option but in the end when you correct their mistakes you're paying the same price anyway. Check out my picture for how they lenses to see the quality and how the lenses were put in. Buyer beware once you purchase and the lenses come loose or fall out Bonlook will not help you or fix them. Very poor quality and they will fall apart. If I had of went else where I would have got better quality for the same price as I need to pay extra to fix them. Read on to the other reviews you will see I'm not the only unhappy customer. Other reviewers also have similar stories. I don't care how long ago I purchased the glasses. I offered to pay to replace the lenses and I was told no. Bonlook you are going to find you have little return customers.Right, I know this NOW! Even when I came in the person I talked to said "give the glasses a chance, if they are still not right go back to your optimist and get a new prescription and we will fix them for you no problem". I was never given a time frame and when I was told this it was well over the 30 day mark anyway. Yes my order was placed in 2017. I was told up to 14 days and it was over six weeks before it arrived. All in all terrible experience. I guess now I have a $200 paperweight so that's a plus. Update Feb 4, 2019 Just paid $190 to have Hakim optical fix my glasses. So now I have $390 invested. The optimist at Hakim was appalled at the poor craftsmanship of these glasses but surprise, surprise I'm not the first disappointed Bonlook customer they have helped. Warning Bonlook is not cheaper option. The frames are not good quality and the lenses are not secure and they scratch very easy. Hope this helps future eyeglass consumers.

Raluca M

Great selection, prices and customer service. Will definitely go back when I want to buy my next pair.

tremblay Alexe

(Translated) great service and team more than dynamic !!! (Original) …

Julie Davis

Amazing customer experience! Fairview Pointe Claire store manager Shane goes above and beyond! Would highly recommend.

Odita Myers

This location has great customer service! Went in expecting to spend quite some time choosing frames and processing my order. The staff were knowledgeable about types of lenses and got a feel for what kind of frames I was looking for. I ended up purchasing two frames based on their recommendations and I was out of the store in less than an hour. The optician was also professional and friendly. Would definitely recommend this location, and I would come back when it's time to purchase new frames.

Catherine Asselin

(Translated) Warm welcome, good listening, courteous and professional service! (Original) Accueil chaleureux, bonne écoute, service courtois et professionnel!

Maria Karzai

Ny first visit here was amazing. They have amazing service, good price and wekl trained staff.

Aanchal Atre

I have purchased multiple glasses from Bonlook and I visit this location for adjustments/try ones and my eye exams. The staff is always friendly and are not pushy in any way. I had an eye appointment and I was greeted by Jade, who was very sweet and knowledgeable about the products and procedures. She made sure Covid-19 measures were kept in place, she was patient when taking down all of my information and helped me shop for sunglasses I was looking to purchase. Although I didn't end up buying anything because I was unsure what I wanted to buy, she was super nice, professional and a delight to chat with!

maibz v

Friendly workers, amazing selection of glasses at a reasonable price (I paid a total of $149). Found exactly what I needed and the staff gave helpful input too.

Jean-Claude Dallaire

(Translated) Very good service by knowledgeable and helpful staff. Thanks to Elizabeth and Pierre-Nicolas in particular. (Original) Très bon service par du personnel compétent et serviable. Merci à Elizabeth et Pierre-Nicolas plus particulièrement.

Mohsin Ali

Some very nice options! ????????

Kayla Evans

They were super friendly and it was a great environment, will be back!

joycie

after looking at several glasses at different stores, I went in and ended up buying a pair on the same day! Armando was very friendly, knowledgeable and kind.

Fernando Garcia Sanz

The variety for men was limited and they were not very helpful

Srishtie Phartiyal

The staff are super nice!

Jasmine

(Translated) I went to have 2 pairs of glasses repaired, it didn't even take 10 minutes and the employee who served me was super fine! :) (Original) Je suis allée pour faire réparer 2 paires de lunettes, ça a pris même pas 10 minutes et l’employée qui m’a servie était super fine! :)

Anonymous

The people in store were nice. The store is smaller than the downtown location but I believe they have every single model on the floor or in drawers, just ask the salesperson if there is one model or color you are looking for in particular and they can help you out. I was there only for my PD measurements, the optician ran out so she was late on my appointment but it was smooth sailing after that. I didn't ask for any help with styling so I can't comment on that.

Mohammed Elkaderi

The store reps were super helpful and efficient in their work! Keep up the good work guys!

Samantha Marini

Great service, very friendly staff who are very knowledgeable. Second time ordering my glasses from there and I wouldn’t go anywhere else!

Christina Nauth

I recently attending the bonlook in Oshawa Center and had a wonderful experience. Asian and Jacqueline were great and with picking the perfect frame for me. They both had such kind personalities and made me feel super comfortable as I tried on the many pairs of glasses. Jacqueline gave me an array of glasses and tried to keep them in my price range as well. They were not pushy and remained professional and friendly throughout the entire experience. I will definitely return in the future.

Maxime Rivard

(Translated) Excellent service received in store by Chanel. The team is very smiling and dedicated to finding the right mounts :) (Original) Excellent service reçu en boutique par Chanel . L’équipe est très souriante et dévoué à trouver la bonne montures :)

Chelsea Martin

Greta and Lindsey were super helpful today and helped me choose a new pair of glasses that I love. Can't wait to get them! Thanks for the great service! :)

Florence Bouchard

(Translated) I was served by Laurence. Super good service, she advised me very well in the choice of a mount. (Original) J'ai été servi par Laurence. Super bon service, elle m'a très bien conseillé dans le choix d'une monture.

Josh Martinez

(Translated) Excellent personalized service Beautiful frames (Original) Excellent service personnalisé Belles montures

Audrey1300

(Translated) I have been wearing glasses for a very long time, but last Monday was my first time at BonLook, which was recommended to me by several friends. Making an appointment for a purchase was quick to get through the website. The staff is very courteous and competent, the person who served me immediately targeted a model that suited me very well, that met my tastes and my needs. She gave me the time to make my choice, without stress or pressure. I recommend BonLook for experience, I can't wait to receive my glasses to judge the quality, but according to the comments of my friends, I have no doubts that my glasses will be great! (Original) Je porte des lunettes depuis très longtemps, mais lundi dernier etait ma premiere fois au BonLook, qui me fut recommandé par plusieurs amis. La prise de rendez-vous pour un achat a été rapide à obtenir via le site web. Le personnel est très courtois et compétant, la personne qui m'a servi a tout de suite ciblé un modèle qui m'allait très bien, qui repondait à mes gouts et mes besoins. Elle m'a laissée le temps de faire mon choix, sans stress ni pression. Je recommande BonLook pour l'experience, jai tres hate de recevoir mes lunettes afin de juger la qualité, mais selon les commentaires de mes amis, je n'ai pas de doutes que mes lunettes seront super!

Tristan King

Amazing service, quick and very friendly

Neil Liu

I've worn glasses for most of my life and I can say for no question that these glasses were the most flimsiest. After paying $395 for glasses, they snapped within a year with great care. This is said that I have never broken any glasses in my life. Customer support refuses to offer any replacement. I would avoid and checkout any other glasses place you can. Try online retailers but I would heavily recommend any potential buyers to avoid this place. EDIT: Reply to Bonlook's message. I've had the same chat with them through email. Here's a segment of the reply I've gotten. "One Year Warranty COVERS: - Defective frames (frame loses its decor, the stem of the branch comes off, it splits without accident etc.) [...]" Evidently, I thought my frames snapping lies under this category but they said after "professional" opticians, they determined it was accidental and is not covered. I'm very curious behind this close door process of how they determine a glasses breaking is accidental. I would be just be cautious that if your glasses do break, I would not rely on their warranty service.

Liam Friesen

Helpful, knowledgeable staff and great looking frames at an affordable price.

Emmanuelle Gomes Martel

(Translated) Great customer service! Catherine was attentive and she did not hesitate to give me advice. Thanks to the great team :) (Original) Super service à la clientèle! Catherine a été à l'écoute et elle n'a pas hésiter à me donner des conseils. Merci à la belle équipe :)

Saima Mohammed

The customer service was great and the staff were super-friendly and helpful. I went in to purchase a pair of glasses not knowing what I wanted but they helped me pick out frames and assured me that what I picked up in the end really suited me. I've had my glasses for 3 months now and I am definitely satisfied with them. I've also received many compliments on my new frames which goes to show that the sales associates really know what frames compliment their customers. The optician was also very knowledgeable and experienced. I will most definitely buy more glasses from here in the future.

selim c

I had a great experience at Bonlook in Mapleview. They offer an amazing selection at a very good price. I would recommend it to everyone I know anyday.

Julie

(Translated) I don't remember this place. (Original) Je ne me souvien pas cet endroit.

Sara

Have a variety selection of simple and aesthetic frames and the atmosphere of the store was very minimal which made it relaxing. The employee named Irene was very welcoming and patient as she helped me pick the frames that suited my face the best and I was very pleased with the purchase of my new frames. Overall the staffs were welcoming and provided great customer service. :)

mariano rodriguez

Very good service, I felt very confortable. I will be back!!

Taran MPA

Thanks to the two ladies in there that had no customers other than me in the store and didn't even care to say hello or talk to me while I browsed the whole store. Won't be giving you my business ever.

Mya P.

The staff and opticians here are so friendly, professional and polite. My glasses were adjusted perfectly and they took care to double check my PD. I had a lovely experience on both of my visits.

Anna S.

Bonlook is my go to place for all my glasses. I even took my little cousin here and she loves the glasses too! Janice and the other employees took such good care of us. They genuinely care about you. They took the time to pick out all these different glasses for me to make sure I was leaving the store happy. They gave me honest opinions on what glasses look good on me. Thank you so much for the amazing customer service!!

Mikaël Villegas-Diedrich

(Translated) Very good customer service and very nice branch. The delivery was scheduled for 10 to 15 days but I received my pair in 6 days! However, I see the application icons on my cell phone in 3D and if I look in the bottom …

SCOUTZ

Don’t think I will ever go back to another glasses store ever again! This is the place to go to find your next frames! The employees are helpful, sweet & will find you the perfect pair of glasses for your face. 10/10 would recommend :)

N W

Services in this location is not well trained. Go Sherway location. Much organized and well served.

Melanie Sasseville

(Translated) Super service! More than satisfied (Original) Super service! Plus que satisfaite

Selen unal

Came in unsure of what I wanted and how to go about purchasing glasses.. Dilpreet was exceptionally knowledgeable on the products, gave me pointers based on what my preferences were. extremely helpful and I really appreciate how friendly they were while helping me find the perfect frames, Dilpreet made the experience completely 10/10 not to mention the reasonable pricing

Caroline Fortin

(Translated) Appointment in store very simple and friendly despite the measures in force concerning COVID. I was assisted by a counselor throughout my visit, but was able to try out all the styles I had on my wishlist before (and more) with no pressure. Several models come in different sizes, so you are almost sure to find a size that suits your face, no matter which model you prefer! Quick delivery. I didn't need any adjustments. I've already recommended a few people to try Bon Look on their next eyewear purchase! (Original) Rendez-vous en boutique très simple et convivial malgré les mesures en vigueur concernant la COVID. J’ai été assistée par une conseillère tout au long de ma visite, mais j’ai pu essayer tous les modèles que j’avais mis dans ma liste de souhait au préalable (et même plus) et ce, sans pression. Plusieurs modèles sont offerts en différents formats, ce qui fait que vous êtes presque sûr de trouver un format qui convient à votre visage, peu importe votre modèle préféré! Livraison rapide. Je n’ai pas eu besoin d’ajustements. J’ai déjà recommandé à quelques personnes d’essayer Bon Look lors de leur prochain achat de lunettes!

Nathalie Durand

(Translated) What service and good prices. (Original) Quel service et que de bons prix.

Edouard Grondin-Fortin

(Translated) After-sales service, optometry, poor customer service. Indecent quality of glasses. (Original) Service après vente, d'optométrie, de service à la clientèle médiocre. Qualité des lunettes indécente.

Frechette Yves

(Translated) Very expensive for the service offered (Original) Très cher pour le service offert

Aydan Dougall

Great service! I found what I was looking for (+ an extra pair) in a timely manner while they had appropriate COVID-19 precautions in place. They also have a wide variety of styles and sizes from high fashion to retro. Highly recommend!

Sylvie Barbier

(Translated) Very good service (Original) Très bon service

Makeda Daley

A great experience! Staff were super-friendly and helpful. Can’t wait to pick up our new glasses!

Jasmine Tep

(Translated) I went there to try on frames, then I bought it online because I didn't have my prescription with me. After that, I went to have them adjusted and all the employees I saw there are professional and friendly! (Original) J'y suis allée pour essayer des montures, par la suite je l'ai ai acheté par internet car je n'avais pas ma prescription sur moi. Après, je suis allée les faire ajuster et tous les employées que j'ai vu là-bas sont professionnelles et sympathiques!

Catherine Moreau

(Translated) Great eyewear store! Good service, quick to get your order, with online tracking, very reasonable price, etc. My order was placed on March 11 and I received my two pairs by mail this morning on March 20. Long live Bonlook and well done for integrating technology in the delivery of your service! (Original) Super boutique de lunettes! Bon service, rapide pour obtenir sa commande, avec les suivis en ligne, prix très raisonnable, etc. Ma commande a été passée le 11 mars et j'ai reçu mes deux paires par la poste ce matin le 20 mars. Longue vie à Bonlook et bravo pour l'intégration de la technologie dans la prestation de votre service!

carl pokorski

They delivered a high quality product and service at a very reasonable price.

Inhae Koo

I would like to express my frustration with the order process. At first, I was very happy to purchase glasses from BonLook, the frames are beautiful, the staff at the stores are friendly (and for this aspect, I am keeping 2 stars), but the operations aspect of the order process is long, convoluted, and full of flaws. November 29th, 2016, I placed an order for two pairs (one regular pair and one pair of sunglasses) from the Bonlook Pointe-Claire location. First off, there was a delay in processing my glasses as the optician had not entered my prescription into the system properly. Then, I received an email that my glasses have not passed QC near the end of the month in December but that they are producing new ones. Fast forward to today, 7 weeks (!) after I placed my order, I receive another email saying that one of the two pairs once again did not pass the QC process and that I have to wait another 10-12 BUSINESS days before I receive one of the two pairs. The customer service agent did offer a discount on the pair that is once again not passing QC, but I still remain disappointed that it took so long, and that nobody took any action anything beyond apologies before it got to the point where it was ridiculous. By the time I receive my glasses, I will have waited 2 months to have them - next time, I will be going back to conventional opticians as the longest they have ever taken was 2 weeks, and they are able to repair glasses, put new lenses in old frames, and also put nose pads on styles that come without them. All in all I think if people want to order from BonLook, they should bear in mind that it might be a very long while before they get their glasses at all.

Vena V.

I received a lot of help from a gentlemen at Bonlook Winnipeg, and he was so helpful and honest. He listened to my needs, and gave me his honest truth, which is hard to find. I really appreciated all his help and patience. I didn't catch his name and my appt was at 7:30 pm Sept 16,2020. He knew exactly how to make it feel like it wasn't a retail store, where I wasn't getting followed or being hoovered, and the store was just clean and well put. I felt really comfortable being able to talk freely, like going out with a friend I haven't seen for awhile. I will definitely go back and get another pair. Love the glasses I got and can't wait to wear them. Koodos to that employee. I really hope he sees this post, and that he is recognized.

Léanne Toupin

(Translated) Nice and inexpensive frame, but firstly the employees are not able to take your information correctly and secondly THE LENSES FALL ONLY after only 1 month of use and they are very easily scratched. In addition, the case is of very poor quality which does not help to keep such cheap glasses in good condition. In any case, quality level I think you will have better at dollarama! (Original) Belle monture pas cher, mais premièrement les employés ne sont pas capable de prendre vos infos correctement et deuxièmement LES VERRES TOMBENT TOUT SEUL après 1 mois seulement d'utilisation et ils sont très facilement égratignable. En plus, le case est de très mauvaise qualité ce qui n'aide pas a garder des lunettes aussi cheap en bonne condition. En tout cas, niveau qualité je pense que vous aurez mieux au dollarama!

Emma Stefanchuk

Came to get glasses for my boyfriend and had a positive, wonderful experience. I’ve shopped with Bonlook before but this was his first time. Excellent service from Annabelle- she was really helpful and easy to chat with. She gave real opinions, all of which helped my boyfriend find the perfect pair! Thank you Bonlook!!

tiffany leonard

(Translated) I visited the goodlook yesterday, I received a very nice welcome, I was helped by optician Laurie-Claude, who is very competent and knew how to capture my tastes, my budget and arrange it with a pair that suits me! I have not yet bought because she mentioned the specials of the holiday season coming but it is clear that I will return shortly! (Original) J'ai visité le bonlook hier, j'ai recu un très bel accueil, j'ai été aidée par l'opticienne Laurie-Claude, qui est très compétente et a su saisir mes goûts, mon budget et l'agencer avec une paire qui me va bien! Je n'ai pas encore acheté car elle m'a mentionné les promos du temps des fêtes qui s'en viennent mais il est clair que j'y retourne sous peu !!

Alicia Berentschot

The ladies at the Oshawa Centre were amazing. You had to book an appointment which was a 30 minute slot, but they definitely did not rush me. I ended up finding glasses and sunglasses, without anyone there to give me advice they chirped right in and let me know what they thought. They followed strict covid protocols and sanitized all glasses that were touched and tried on! Now patiently waiting for my order to be ready!

Krystel Larochelle

(Translated) Excellent service from listening employees who guide you to find you the perfect frame. ???? very satisfied also with my glasses. (Original) Excellent service des employés à l’écoute qui te guide pour te trouver LA monture parfaite. ???? très satisfaite également de mes lunettes.

Eftekhar Amil

great collection but nothing is available in stock .. had to wait 10 days for getting the ordered product also its not possible for them to deliver it at your home address .. the product comes at the store and then you have to pick it up by yourself !

Catherine Nadon

(Translated) Super service by Marie-Claude, beautiful glasses and fast reception of my glasses at home in less than 5 days! (Original) Super service par Marie-Claude, belles lunettes et réception rapide de mes lunettes à la maison en moins de 5 jours !

Sara Elkady

Diana and Alex were extremely helpful this morning. They welcomed me with an amazing, positive energy. Alex immediately found a selection of glasses that I was looking for. And despite my indecisiveness, I was amazed at how quickly I decided on the perfect pair. Diana was very clear on the pricing and conditions and had a lot of knowledge about prescriptions, which was very helpful to me. Overall, this was a great experience :) 100% recommend browsing for glasses here - even if you’re not looking for glasses, just come for the company ;)

Chris Sarka

The staff is amazing and very helpful. The store is small for the amount of people in it making it annoying to shop, but it was worth the visit. Thanks for your help!

alexya M

(Translated) Good service at the BonLook store in Place du Royaume. The employees are professional and are able to give good advice to offer the best. Very satisfied. (Original) Bon service à la boutique BonLook de place du royaume. Les employés sont professionnels et sont en mesure de bien conseiller pour offrir ce qu'il y a de meilleur. Très satisfaite.

Fah4d

This is a very excellent store to get your glasses from. The workers their are great and they help you a lot. If you are looking to buy glasses they have plenty of varieties to choose from. I strongly suggest this place for you to buy glasses.

Corey Carbonneau

(Translated) Outstanding customer service I was very well served. (Original) Service à la clientèle hors-pair j'ai été très bien servi.

Danielle Reesor

The ladies at BonLook Oshawa were so helpful and accommodating. I had an issue with my first order which was no fault of theirs and they corrected it seamlessly. I'm very pleased with my sunglasses! Keep up the great work!

Matthew Kehler

Great selection and funky styles. My gf and I both picked up a pair of glasses and Fletch, the stylist, was a huge help. Made us feel very safe admits COVID protocols and yet was still easy to try on whatever we wanted. Would recommend.

Mélissa Simoneau

(Translated) My boyfriend had impeccable service and the lady who served him was very professional and she found him 2 pairs very suitable for him. …

LA CATERINE

(Translated) I had put a 5 * for the impeccable sales service. But I spoke too quickly ... Very disappointing after-sales service. They don't make an appointment to test your glasses (it was my first in life!) And when they get there they tell me that they have decided to mail them to me instead. '' suddenly I was not going to pick them up before the leave '' when I had specified that yes. -_- (Original) J'avais mis un 5* pour le service de vente impeccable. Mais j'ai parlé trop vite... Service après-vente très décevant. Ils ne prennent pas de rendez-vous pour l'essai de vos lunettes (c'était mes premières à vie!) et en arrivant là, ils me disent qu'ils ont décidé de me les envoyer npar la poste à la place ''d'un coup je n'allais pas venir les chercher avant le congé'' alors que je leur avait spécifié que oui. -_-

Shâdiyah Hinds

Very disappointed & frustrated with this Bonlook location. I needed a replacement screw for the arm of my glasses and tried booking an appointment online, Monday or Tuesday, but all slots were full. I need my glasses for my 9-5, and urgently went in to the store on my break (Arrived at 12:22PM). The optician was working but the staff member said she couldn't see me until after my lunch hour was finished (1PM) at 1:30PM, because she was going on lunch(12:30PM -1:30PM)!! I had already gone 48hrs without my glasses and the migraines were creeping in; I really needed their help but no one on staff could help me. This is unacceptable, as a Lens Crafters rep said only a Bonlook screw would fit my glasses. And the Optician finishes at 5PM as well, so I basically have to wait until Saturday, 4 more days, to be seen. This is truly mind boggling; why wouldn't they have someone to replace her ?! This isn't something TRIVIAL, it's my sight!! This is my second pair from them, but I will never purchase again, preferring the "big box" stores with actual staff that can help from the moment the mall opens to closing. Buyer Beware, attaining the glasses isn't hard, but receiving after care & service is!!!!!!

Kevin Shepherd

Thoroughly impressed! This was my first experience with BonLook and it was professional, efficient and enjoyable. Alexandra was personable, knowledgable and an excellent support to help me choose my new style.

Paul Dobson

Diana at the MapleView Mall location in Burlington is a fantastic person I always look forward to seeing at Bon Look. She is professional, has a ton of product knowledge, and is very friendly. It immediately feels like she partners with me to find a solution for the frames I’m looking for every single time. Bon Look has lots of great styles, and easy, caring service. Check it out!

Nadine Gosselin

(Translated) It was my first visit to Bonlook and I have to say I was delighted with my experience. Excellent customer service, a wide range of frames and therefore a lot of choice. The prices are also very affordable. I recommend this store without hesitation! (Original) C’était ma première visite chez Bonlook et je dois dire que j’ai été enchanté par mon expérience. Excellent service à la clientèle, large gamme de monture et donc beaucoup de choix se présente nous. Les prix sont aussi très abordable. Je recommande ce magasin sans hésitation !

N B

this branch optician is very friendly and care of clients very well. I like this shop than others .

Benjamin Lefebvre

Great staff helping you out choosing your glasses! The environnement is nice and simple. I would totally recommend it for anyone who wants a good quality glasses for affordable price (cost me 217,50$ taxes includes for 2 pairs with prescription) The only cons is the wait for the shipping

Jessica Adenka

(Translated) I could not find mounts that fit me. When I asked them if he had any other models, they told me they were following the trend. (Original) Je n'ai pas pu trouver de montures qui me vont. Quand je leur au demandé s'il n'avait pas d'autres modèles, ils m'ont dit qu'ils suivaient la tendance.

Josée Labonté

(Translated) I arrive on site with my prescription but ... there is no one who can take my measure to buy glasses today Monday. Very disappointed because in the middle of the week it would be necessary to have someone on the spot if not what good to open shop ??? Nobody either to adjust the branches of glasses behind the ears ... What should I expect as after sales service ??? (Original) J’arrive sur place avec ma prescription mais ... il n’y a personne qui peut prendre ma mesure pour acheter des lunettes aujourd’hui lundi. Très déçu car en pleine semaine il serait nécessaire d’avoir quelqu’un sur place si non à quoi bon ouvrir boutique??? Personne non plus pour ajuster les branchons de lunettes derrière les oreilles... À quoi dois je m’attendre comme service après vente???

Kunga Norzom

I had a problem with a pair of glasses I bought from them, so I went back to Mississaiga store with disappointment. However, I am glad that I met Somaya there, she resolved the problem right away. She was friendly, knowledgeable and a great problem solver. Thanks Somaya.

Claudine Létourneau

(Translated) Very poor quality, a branch of my glasses that comes off by itself (they are new), the employee tells me that surely I sat on it ?! I leave the said mount to be repaired, no follow-up, I have to call the central 2-3 times to find out what's going on. The wait is roughly 15 minutes to speak to someone and they don't even have a direct line to speak to franchisees. No way to know what's going on and I work without my glasses during this time and I tear it off! The lady leaves emails and I am not called back ... (Original) Très mauvaise qualité, une branche de mes lunettes qui se détache tout seul ( elles sont neuves), l'employé me dit que sûrement je me suis assise dessus?! Je laisse la.dites monture à réparer, pas de suivi, faut que j'appelle 2-3 fois à la centrale pour savoir ce qui se passe. L'attente est à peu près de 15 minutes pour parler à quelqu'un et ils ont même pas de ligne directe pour parler aux franchisés. Pas moyen de savoir ce qui se passe et je travaille sans mes lunettes pendant ce temps et j'en arrache! La.dame laisse des courriels et on ne me rappelle pas...

Elise Geum

Many stylish choices at great price and professionals to help and measure. Exactly what I need with glasses.

Marianne Garant-Grégoire

(Translated) I am a 100% satisfied customer with every purchase. Very good products & good service in store and online! (Original) Je suis une cliente 100% satisfaite à chaque achat. Très bon produits & bon service en magasin et en ligne !

JP Pinto

AMAZING SERVICE , they have this young man working there ( Sean or Shane ) he was supper helpful , very knowledgeable

Myriam Croteau-Thomassin

(Translated) Great experience at BonLook Ste-Foy today. They have great offers and the service is very pleasant. In addition, in this context of a pandemic, the disinfection measures taken between each client are reassuring. (Original) Super expérience au BonLook Ste-Foy aujourd’hui. Ils ont d’excellentes offres et le service est très agréable. De plus, en ce contexte de pandémie, les mesures de désinfections prises entre chaque client sont rassurantes.

C Pal

Although, the sales representative was very nice, he was not very informative of where the frames originated from. I bought sunglasses, which are affordable (since it was 20 off today). I had a few frames put aside and I was planning to get them but held back because I did not know enough about the company. He assured me that the frames were both made and designed in Montreal, Canada and I asked if he was sure that the frames were not made in China? He told me, “No, they are made in Montreal.” I was not confident with his response because he did not seem confident in the way he responded to my questions. I did my own research and called customer service about where the frames orignated from, they told me that they make them in China. Which for me as a preference, is a huge disappointment because I would like to support Canadian companies that manufacture and assembly frames right here in our country, so knowing what I know, I will not purchase frames from bonlook. Hope this helps for people that are particular of where things are made. **update: Shaz or Chaz (sp?) was able to process my return and she was very helpful and informative about the brand. I had originally gave the store a review of 2 stars but after having a nice conversation and her being so knowledgeable about the product, it almost made me second guess my decision on returning them. Shaz was a wonderful sales representative, it just boiled down to preference for me. Bonlook is lucky to have her as part of their team. If you are looking for glasses and want to know about the brand, i suggest you go DIRECTLY to her.

Will Blain

(Translated) My store experience was amazing, great service! Béatrice was able to give me honest advice on the products I was looking for. Despite the other customers, she was always on the lookout and knew exactly how to approach me without being in the way. Thank you bonlook! (Original) Mon expérience en magasin était incroyable, excellent service! Béatrice a su me conseiller honnêtement sur les produits que je recherchais. Malgré les autres clients, elle était toujours à l’affut et savait exactement comment m’approcher sans être encombrante. Merci bonlook!

Rae D

Diana at Bonlook Mapleview mall was amazing. I went in to find eyeglasses and I must say I'm a pretty indecisive person, but she was more than helpful. I mean she even tried on the glasses I liked to give another layer of perspective! More than this her energy just as an associate was amazing and I can honestly say I would not have bought a pair a glasses unless she was there given my indecisiveness. 10/10 on Diana!! Thank you for your help and for being so bright and positive within the retail world, its noted and appreciated :)

Renee-Laurence Pierre-Petion

(Translated) Great store! Cheap frame and more it is a business from here! I love (Original) Super magasin! Monture pas cher et de plus c'est une entreprise d'ici ! J'adore

MYaacoub

Store doesn't have a phone number, I'm sorry is it 1923 or something!! You'd think it's because they're high tec and use email and online chat, Nop, they don't respond to those either!! If you're lucky and they finally pick up the phone at the head office in Montreal, they say they'll have the store call you back, well they never do! Had to walk in (drive 80km each way) to pick up my glasses and was expressing my frustration to the staff who didn't seem a BIT concerned, as a mater of fact, they were very unprofessional about it. The only explanation (with no apology) I was given, was the store had sales for couple of months and now everyone was there to pick up, what a lame excuse!! Anyways, I like my glasses; stylish and light weight, will update the review when I try them for a while !!

Tressa Klassen

The staff at Bonlook Polo Park are incredible! Professional, knowledgeable, and gracious. They know what they’re doing and know how to make their customers feel at ease. I was blown away by their kindness and upbeat attitudes. I would definitely recommend checking out this place for your next pair of glasses! Some of the best customer service I’ve seen in a long time!

Ashly SV

Great service from the optician and stylist alike. Second pair of glasses I buy from BonLook and I'm never disappointed ???? highly recommend.

Meg Heary

The ladies were extremely helpful and kind. I’m super happy with my glasses. The store is really clean and cute as well!

Zak Gatannesh

Friendly staff and got my frames fixed in no time

Dom Bouchard

(Translated) I really loved my experience at Bonlook! I was well advised on my sunglasses. I was not aware of the polarized option, but thanks to the impeccable service of the manager I decided to go with the polarized. Very good service with the optician for the adjustment! Friendly service and prompt delivery. I am definitely going back! (Original) J'ai beaucoup adoré mon expérience chez Bonlook! J'ai été bien conseillé sur mes lunettes de soleil. Je n'étais pas au courant de l'option polarisé, mais grâce au service impeccable de la gérante j'ai décidé d'aller avec le polarisé. Très bon service avec l'opticienne pour l'ajustement! Service chaleureux et livraison rapide. C'est certain que j'y retourne!

Alice Jeon

I recently had a really great experience at the STC Bonlook. I originally had my glasses ordered from the Eaton Centre location a year ago, and had some major issues that weren't repairable (which were unfortunate) - but the service I received here last week was amazing. I broke an arm of my frame and the staff found a missing piece, had it delivered to the store and fixed it on the spot. It was great! The 4-stars represents the Bonlook brand as a whole (I haven't been 100% satisfied with my 2 purchases), but the service was great!

Octavia Andrade-Dixon

Great frames, you can tell they are designed with care. However be mindful of the staff and how they charge you. I was overcharged by $200 for lenses. I did not question the associate because I trusted him, despite the fact that the website had told me it would only cost $195, not $345. Thankfully my mother followed her intuition and called the customer service and was able to receive a refund. My receipt was not itemized and the associate had manually entered the price. I would recommend them because the frames are quite nice, but don't be afraid to speak up!

Dani Oliveira

(Translated) I've always loved Bonlook, the models of his glasses, the price and the service. I have been a customer since 2016, but unfortunately this year (2021) I had a bad surprise. When ordering my glasses, I received a message to add $ 200 to my order. The reason: My prescription contains a high cylinder value. When the CYL value indicated on a prescription is -3.25 or +3.25 and more, there is an additional charge of $ 200.00 per frame. On the other hand, I have already bought 4 glasses of -3.25 (or even 3.5) since 2018 without these additional costs. Customer service said the system had made a mistake for the other orders. But an error with my 4 orders since 2018? So unfortunately I had to cancel my order. *************************** ***UPDATE*** I was looking on the website and not find the information that says people with a CYL like mine have to pay $ 200 more. I had read that for very thick lenses there is a fee of $ 60 to thin them, but that was it, that's why my astonishment at the lack of clarity. But, you quickly contacted me with a solution that suited me. ???? Thank you very much for your good customer service! (Original) J’ai toujours aimé Bonlook, les modèles de ses lunettes, le prix et le service. Je suis cliente depuis 2016, mais malheureusement cette année (2021) j’ai eu une mauvaise surprise. Au moment de commander mes lunettes, j’ai reçu un message dont il fallait ajouter 200 $ à ma commande. La raison: ma prescription contient une valeur de cylindre élevée. Lorsque la valeur CYL indiquée sur une prescription est de -3,25 ou +3,25 et plus, il y a des frais additionnels de 200,00 $ par monture. Par contre, j’ai déjà acheté 4 lunettes de -3,25 (ou même 3,5) depuis 2018 sans ces frais additionnels. Le service à clientèle a dit que le système avait fait une erreur pour les autres commandes. Mais une erreur avec mes 4 commandes depuis 2018 ? J’ai dû donc, malheureusement, annuler ma commande. *************************** ***MISE À JOUR*** Je cherchais sur le site Web et pas trouvé l'information qui dit que les personnes ayant un CYL comme le mien doivent payer 200$ de plus. J'avais lu que pour les lentilles très épaisses il y a des frais de 60$ pour les amincir, mais c'était tout, c'est pour ça mon étonnement par le manque de clarté. Mais, vous m'avez rapidement contacté avec une solution qui me convient. ???? Merci beaucoup pour votre bon service à clientèle !

Francois Giroux

Always very helpful with a great selection of frames.

Kelsey Dokuchie

Very nice staff. The manager was very friendly and helpful. The price here is amazing! I got three pairs of glasses for $165

Ryan Checkley

Found an amazing pair of sunglasses and regular glasses from here. The staff members are very friendly! Having a head the requires size 60 men’s frames has always been a struggle, but I found a pair that are fashionable and fit (XL size). I’ve never found this before. I’m no longer basic when it comes to eye wear... also.... with the top of the line lenses, both pairs came under $550... that’s pretty amazing ! Yasssss bonlook! As for longevity, stay tuned :)

Jennifer Jaglall

Rye was quite an enthusiastic representative. He was eager to help. Genuinely pleasant and patient. The store can become sporadically busy but he remains calm and continues smiling. He was quite a cheerful person. Not my first such experience in the store. Although I have yet to receive my finished product, I highly recommend their service. Was an extremely pleasant experience!

Jordan Gallant

This is the best place to get glasses. The service is amazing. The selection is really the best and most up to date I’ve seen. Huge fan.

Annick Lavallee

(Translated) Great service! (Original) Super service !

Joëlle Néron

(Translated) Excellent service from Diane! The frames are beautiful and all the staff are really nice! Very nice experience, I recommend the Chicoutimi boutique. (Original) Excellent service de la part de Diane! Les montures sont magnifiques et tout le personnel est vraiment gentil! Très belle expérience, je recommande la boutique de Chicoutimi.

Melody Gendreau

(Translated) Thank you Catherine for your good service, your advice and your good humor :) (Original) Merci Catherine pour ton bon service, t’es conseils et ta bonne humeur :)

Carly T

The staff was very friendly and welcoming and also very helpful. I am very appreciative of the good service especially during these difficult times. Thank you!

Mélina Laflamme

(Translated) I have personally had a great shopping experience. The only downside is that for me buying glasses is something I rarely do and I need someone's advice. My boyfriend could not enter even if he accompanied me in order to make me more confident in my purchase. I should have been informed of this rule before making him travel with me. Also, I understand that in 2020 the mask is mandatory but I was the only customer in the store and the two meters was possible, I do not see why I could not remove my mask to see what I looked like with the glasses genuinely. In short, I bought and I really liked the service I received and the products, but during such an "important" and expensive purchase I think that a guide and a trial without a mask in the shelter others seems justifiable to me. (Original) J'ai personnellement eu une super expérience d'achat. Le seul inconvient est que pour moi acheter des lunettes est quelque chose que je fais rarement et j'ai besoin de l'avis de quelqu'un. Mon copain n'a pas pu entrer même s'il m'accompagnait dans le but de me rendre plus confiante dans mon achat. J'aurais dû être informé de cette règle avant de le faire se déplacer avec moi. Aussi, je comprends qu'en 2020 le masque soit obligatoire mais j'étais le seule cliente en magasin et le deux mètres était possible, je ne vois pas pourquoi je n'ai pas pu enlever mon masque pour voir à quoi je ressemblais avec les lunettes véritablement. Bref, j'ai acheté et j'ai beaucoup aimé le service que j'ai reçu et les produits, mais lors d'un achat aussi "important" et dispendieux je pense qu'un accompagnateur et un essai sans masque à l'abris des autres me semble justifiable.

Nischay Mali

My first visit at this place.They take care of every detail you have in mind the sale is good you can get good quality glasses here. The staff is very good and friendly. I specially want to mention Greta with whom i set up a appointment. The moment we entered she created a very friendly and comfortable environment and explained everything in detail about the sales and lenses . I wanna thank Greta to help me pick my first pair of prescription glasses . I look forward to pick up my glasses.

Ruby C

it was good

Estella Normandeau

(Translated) I received excellent, very personalized service. I loved the frankness and dedication of the staff. I would like to mention the two young women who served me Madame Eve and Madame Rebecca. Thank you sincerely for everything! (Original) J'ai reçu un excellent service très personnalisé. J'ai adoré la franchise et le dévouement du personnel. Je tiens à faire mention des deux jeunes femmes qui m'ont servie madame Eve et madame Rebecca. Merci sincèrement pour tout!

Alexandra perso

(Translated) Super good customer service ???? (Original) Super bon service à la clientèle ????

Bianca Isabel franco

I was at the polo park store the other day with my grand mother and this indian guy named Dilpreet helped her to pick her glasses and was very honest with his opinion and stayed calm and was very helpful would definitely recommend him.

Catherine Dalcourt

(Translated) Very beautiful glasses and great service! Thank you especially to Laurie-Claude who was able to advise me to find the best pair of glasses for me! (Original) Très belles lunettes et super service! Merci particulièrement à Laurie-Claude qui a su me conseiller afin de trouver la meilleure paire de lunettes pour moi!

kezia couture

(Translated) What incredible service! Friendly staff! Very satisfied with my new glasses! A special thanks to Estéban for his beautiful smile! 10/10 (Original) Quel service incroyable! Personnel aimable! Très satisfaite de mes nouvelles lunettes! Un grand merci tout spécial à Estéban pour son beau sourire! 10/10

Emy Sénéchal

(Translated) Very good service! A lot of patience (Original) Très bon service! Beaucoup de patience

Arianne Gagné

(Translated) Modern and chic place. The atmosphere is warm (Original) Lieu moderne et chic. L’ambiance est chaleureuse

Frédérique Aubin-Lavoie

(Translated) Marc-Antoine and Jade gave very good service and I highly recommend their advice. Very pleasant as an experience! (Original) Marc-Antoine et Jade ont donné un très bon service et je recommande fortement leurs conseils. Très agréable comme expérience!

Linda Lafontaine

(Translated) The staff very courteous and have a very good knowledge of the products I recommend this company without hesitation. (Original) Le personnel tres courtois et ont une tres bonne connaissance des produits je vous recommande cette entreprise sans hésitation.

Sarah Bagnall Charest

(Translated) Amazing service !! I broke my glasses and replaced them quickly - no problem. I love their service and their staff. Strongly recommend. Thank you Bon bon Chicoutimi's gang! (Original) Service incroyable!! J'avais cassé mes lunettes et elles les ont remplacées rapidement - sans problème. J'adore leur service et leur personnel. Recommande fortement. Merci la gang de Bon Look Chicoutimi!

Jennifer Stephenson

Great place to purchase glasses and sunglasses. The staff are very knowledgeable and friendly and the styles are amazing. I will never go back to buying my glasses from an Optometrist again!

Jon Daniels

Glasses only

Armour

Great customer service, would highly recommend.

Sam Sirop

(Translated) Unbeatable price, various frames. Very cool as a small shop. Sellers motivated, pleasant to talk to, and who give sensible advice! A1 as a service. There are really a lot of frames, it's nice enough for the choice and the stock is almost given. 10/10 I buy my glasses down! (Original) Prix imbatable, monture variées. Très cool comme petite boutique. Vendeurs motivés, plaisant a parler, et qui donnent des conseils judicieux! A1 comme service. Y'a vraiment beaucoup de montures, c'est assez nice pour le choix et le stock est presque donné. 10/10 jvais m'acheter mes lunettes la bas!

Laurence Beaulieu

(Translated) The service from the whole team was very good! I was served by Lauranne who was very attentive to my needs and who did not hesitate to show me the various riding possibilities. I recommend???? (Original) Le service de l’ensemble de l’équipe était très bon! J’ai été servie par Lauranne qui était très attentive à mes besoins et qui n’a pas hésité à me montrer les diverses possibilités de monture. Je recommande????

Louis Laramée

(Translated) My second pair of glasses bought here, exceptional service and unparalleled covid security! (Original) Ma deuxième paire de lunette acheté ici, un service exceptionnel et une sécurité covid hors pair!

Jesslyn Duerrstein

I went to Bon Look today and had an amazing experience! I was easily able to book an appointment on their website yesterday and even chatted with an agent in real time about how to go about making one. When I arrived at the store there was a covid questionnaire and I felt very safe while in the store. Everyone was wearing proper PPE and they were constantly cleaning and sanitizing the glasses I was trying on. Diana was the customer service representative who helped me and she was fantastic. I showed her some pictures of some styles I liked and she delivered and even suggested some I didn’t think I would like (and ultimately ended up liking). She was very patient and gave me an honest opinion about which pair looked best on me. I will definitely be back to purchase more glasses from Bon Look in the future. Also amazing prices!!

Samuel Rainville-Bell

(Translated) Beautiful style good price (Original) Beau style bon prix

K-Ro

(Translated) Excellent attentive, patient and polite service. (Original) Excellent service attentionné, patient et poli.

Tianna Scott

Brittney was so kind and very helpful when helping me find a pair of glasses that I like.

Kaelyn Middleton

Wonderful place, great lighting (almost too good). Brynn was fantastic! Very knowledgeable and friendly. A great saleswoman. I will be back to see her!

Ivano Pirro

(Translated) I loved my experience; thank you Maude! (Original) J'ai adoré mon expérience; merci Maude!

Julia Stratis

Great experience at Bonlook! Each member of my family has purchased glasses here and each experiences has been wonderful. Highly recommend!

Catherine Lapointe Salvas

(Translated) Very good service! (Original) Très bon service!

Paul Ainslie

Very helpful staff and the glasses are good quality!!

Kristi Lamb

Just want to shout-out to Charlie!!! Exceptional customer service, not pushy in the least. Extremely knowledgeable about the company and it's products. I love the frames I've chosen. Thank you to Nate as well as he was very polite and had great compliments! I'd definitely buy from here again ... Super affordable and really nice frames to choose from. ⭐⭐⭐⭐⭐

Mlle LaTerreur

(Translated) Great service, especially under the current pandemic conditions! Lauranne was patient with my 27 glasses tests. Bonlook has been providing me with impeccable service for over 3 years. I recommend without hesitation! ???? (Original) Super service, surtout dans les conditions actuelles de la pandémie! Lauranne a été patiente avec mes 27 essais de lunettes. Bonlook m'offre un service impeccable depuis plus de 3 ans. Je recommande sans hésiter! ????

Catherine Tremblay

(Translated) Really satisfied with my customer experience with advisor Louis! Friendly and gentle, service as I like! Thanks again ! (Original) Vraiment satisfaite de mon expérience-client avec le conseiller Louis! Sympathique et doux, un service comme j'aime! Encore merci !

lara f

(Translated) 5 star service with Louis today! A very kind and patient person who answered all of my questions + I am very happy with my purchase. Thank you ! (Original) Service 5 étoiles avec Louis aujourd'hui ! Une personne très gentille et patiente qui a répondu à toutes mes questions + je suis très satisfaite de mon achat. Merci !

Lauren Ho

Super patient, let me stay in store for over an hour picking between two pairs of glasses. Extremely detail oriented and knows their stuff. Very friendly, would recommend this location.

Adrian Haas

Great service and friendly staff. Loved my new glasses.

Nicolas Vallier

It was a great visit. The staff were very helpful and helped me find the best pair.

Alexis Gateau-Bégin

(Translated) Always impeccable service! (Original) Service toujours irréprochable!

Nicholas Poirier Giroux

(Translated) Very nice team. The girls are smiling, very competent, and you can feel a great team spirit in the store. Congratulations. (Original) Très belle équipe. Les filles sont souriantes, très compétentes, et on sent une belle esprit d'équipe en boutique. Félicitations.

Sally Vavougios

Amazing service. Not pushy and super helpful. Happy employees and just super knowledgeable

Nguyen Minh

Super good customer service. Quick fixed for the glasses. Strongly recommendation

Valerie Gauthier

(Translated) Wow wow wow! Amazing service! I come very often to repair my glasses to the Bonlook and the girls are just perfect! (Original) Wow wow wow ! Service incroyable ! Je viens très souvent réparer mes lunettes au Bonlook et les filles sont simplement parfaites !

Ancy Cruz

I highly recommend this store in terms of getting your prescription glasses. Staff are fantastic, friendly, and have excellent customer service, which is fundamental to all businesses. However, their customer service hotline makes you wait in line. It's great if we can call you directly to your branch in case of emergency scheduling. Overall, I love this store not only for their astonishing design of glasses but also for their wonderful staff.

katheryn Tremblay

Great and quick service, was supposed to take 10 business days to receive my glasses in the mail but only too 8 and the glasses are even more beautiful than I had remembered. Would do business with Bonlook again

Daniel Victor

(Translated) Fast, courteous and professional service in outlets, (Roxanne) Equal quality or superior guarantee, very cool deadlines and 50% less than the competition ... Canadian product .... Very satisfied on the whole line. Nice company to encourage. (Original) Service rapide, courtois et professionnel en succursale, (Roxanne) Qualité égale ou supérieure garantie, délais très cool et 50% de moins que la compétition ... produit Canadien.... Très satisfait sur toute la ligne. Bel entreprise à encourager.

Francesco Cosentino

Walked into the store and was immediately greeted by Bryan. He was friendly and was extremely helpful in assisting me in finding the right glasses for my face. He even offered to clean and tighten my current pair without me even having to ask. Before walking into the store I was not sure if I was going to buy a pair of glasses but the exemplary service Bryan provided made my decision easy!

Jumana Ch

Overpriced and always pretty empty

Éliane Girard

(Translated) Excellent service received by Laurence! I will definitely return for my future pairs of glasses, I recommend it! (Original) Excellent service reçu par Laurence! J'y retournerai assurément pour mes futures paires de lunettes, je vous le recommande!

Fatemah M

Great service and amazing staff. I was promptly welcomed when I arrived and the staff took care of all my needs. They suggested additional frames and helped me choose my new pair. I didn’t feel rushed at any time, the atmosphere was so friendly and pleasant. Thank you to Bonlook @STC I can’t wait to pick up my new glasses!

Simplement Sarah // Simply Sarah

(Translated) I entered and all the advisers were busy. This allowed me to see the models of glasses that interested me. Then as soon as he was released a counselor came to help me and answer my questions. He was professional and his advice was really good. I finally ordered my pair of glasses and decided to have them adjusted in store as soon as I received them. Thank you! (Original) Je suis entré et tous les conseillers étaient occupés. Cela m’a permis de voir les modèles de lunettes qui m’intéressaient. Ensuite dès qu’il s’est libéré un conseiller est venu m’aider et répondre à mes questions. Il a été professionnel et ses conseils ont vraiment été judicieux. J’ai finalement commander ma paire de lunettes et jitai les faire ajuster en magasin dès que je les auraient reçues. Merci!

A. S.

Purchased glasses here. Selection was up to date and store staff was friendly enough. However, if you need to call store after purchase, you cannot call directly. You must call head office in Quebec and go thru call centre to explain why you are calling or what problem is, and they then call store with your message. Also, you must schedule an appointment with optometrist via online scheduling system to pick up glasses and sometimes it is difficult to find suitable availability.

Béatrice Gagnon

(Translated) Professional, welcoming and smiling team. Good choice of glasses and good prices! (Original) Equipe professionnelle, accueillante, et souriante. Bon choix de lunette et bons prix !

Isaac Senechal

Great service. Very good with COVID protocol. Thank you!

Carla Melendez

Very friendly and helpful staff. Only thing was one pair I wanted when ordering was out of stock but no fault of their own. Great customer service!

Nariné Nersessian

Worst service. They make you come back and forth to pick up your PRESCRIPTION glasses!! “ we are aware of this problem” was their only answer and yet they don’t do anything to fix it. If you value your time don’t come to this place. Oh and also, You could've emailed me that I need to get an appointment online and not after coming to your store!!

Cloe SA

(Translated) Very good service, they are professional and smiling. (Original) Très bon service , ils sont professionnels et souriants.

Maria Sanabria

The customer service is realy and on the web page you should said that is necessary an app.said

Loretta Wudel

(Translated) Their service was so superb !! Ismael is the gentleman who helped me. He was very nice and had gone the extra mile to connect with and satisfy customers instead of just making the biggest sale. Also to take the time with me and come back to see me, even when there were lots of people in the store. Thank you so much!! (Original) Leur service été tellement superb!! Ismael est le monsieur qui m’a aidé. Il était très sympa et avais fait l’extra effort pour connecter avec et satisfaire client au lieu de simplement faire le plus grande vente. Aussi de prendre le temps avec moi et repasser me voir, même quand il y avait plein de monde dans le magasin. Merci beaucoup!!

Adela Pašalić

(Translated) Good choice of glasses, good price, super fast delivery service and very friendly staff! Very satisfied! (Original) Bon choix de lunette, bon prix , service super livraison rapide et personnel très aimable! Très satisfaite !

Vivian Zheng

Even though I came during a busy hour, a worker named Irene helped out and gave me a total great experience! She introduced me to many new styles of frames and informed me all the deals with a patient, respectful and calm attitude. Definitely left me an amazing first impression, and will recommend friends and families this store because of the aesthetically pleasing frames and the amazing customer service.

Yathavie Devathasan

Great customer service. Fixed my glasses with ease and quickly. Staff there are professional and super helpful!

Will Doan Nguyen

I came in to get a loose screw tightened on a pair of glasses I bought here almost 3 years ago and the very friendly optician and staff replaced all the old screws for me, as well as changed my embarrassingly gross nose pads! Super appreciated the kind gesture! Will be back for my next pair!

Yverick Dubé

(Translated) Excellent customer service! (Original) Excellent service à la clientèle !

isla gillies

Absolutely thrilled with my experience there earlier today! I’ve been wearing glasses for years and shopping for frames has never taken less than a week - This happened to be the first store I went to and it didn’t even take an hour to find the right pair for me. The gentleman who helped had plenty of both appealing and practical suggestions, and was super friendly. I would recommend to anyone looking for their next pair of glasses to at least take a look!

Lee Lee

Quick and thorough service. I have always had a good experience at this location.

chantal Labrèche

(Translated) Very nice home !! (Original) Très bon accueil !!

Rox B

(Translated) I was skeptical of ordering my glasses at Bonlook after seeing the reviews all over the internet. But after going into the shop in Place Ste-Foy, I had a crush on several horses and decided to give it a try. I am pleasantly surprised at the service received. When I bought my glasses, the optician was not there; I was offered to make an appointment 2 days later. The optician was very competent at my appointment, he explained me the steps he took. I was informed that my glasses would arrive within 10 to 12 working days once the measures taken ... surprise, I received my horse 7 days later! The prescription seems to be good and the bezel is in perfect condition! I am very satisfied with my decision to buy at Bonlook !! (Original) J'étais sceptique de commander mes lunettes chez Bonlook après avoir vu les avis un peu partout sur Internet. Mais après être passée dans la boutique à Place Ste-Foy, j'ai eu un coup de coeur pour plusieurs montures et ai décidé de tenter le coup. Je suis agréablement surprise du service reçu. Lorsque j'ai acheté mes lunettes, l'opticien n'était pas sur place; on m'a offert de prendre rendez-vous 2 jours plus tard. L'opticien était très compétent lors de mon rendez-vous, il m'a bien expliqué les mesures qu'il prenait. On m'a informé que mes lunettes arriveraient d'ici 10 à 12 jours ouvrables une fois les mesures prises...surprise, j'ai reçu ma monture 7 jours plus tard! La prescription semble être la bonne et la lunette est en parfait état! Je suis bien satisfaite de ma décision d'acheter chez Bonlook!!

Kim Lu

My experience with Bonlook has been amazing! The staff and opticians are soooo nice and helpful with choosing frames :)

julie dalcourt

(Translated) Good service! Very satisfied with my glasses :) (Original) Bon service! Très satisfaite de mes lunettes :)

Chaimaâ Rajjay

(Translated) A big thank you to the manager of this branch and all the staff. I had a problem with my glasses and they changed them. Thank you for your very professional service. (Original) Un grand merci au gérant de cette succursale ainsi que tout le personnel. J’avais un soucis avec mes lunettes et on me les a changé. Merci pour votre service très professionnel.

JoelArmania53

(Translated) I am very satisfied I ordered by internet I already had the references for the lenses and I saw the kind that I liked I asked the saleswoman for the choice of my horse and to my surprise those I I looked at my said it was a good choice, I did not pay dearly. Thank you Good look. I went to see also how big it was I had a good welcome from the very charming and polite seller a good service I loved visited. Thank you (Original) Je suis tres satisfait j'ai commandé par internet javais déjà les références pour les lentilles et j'ai vue la sorte qui me plaisait j'ai demandé conseil a la vendeuse pour le choix de ma monture et a ma grande surprise ceux que j'avais regardé mon dit que c'était un bon choix, jai pas payé cher. Merci a vous Bon Look. Je suis allé voir aussi combien c'est grand j'ai eu un bon acceuil de la vendeuse tres charmante et polis un bon service j'ai adoré visité. Merci

Oana Stefanescu

I had a wonderful experience! Maria (I hope I got the name right) was beyond helpful in helping me choose the right frames. I cannot wait to receive my purchase. Highly recommend

Mario Richer

(Translated) Good service to advise us on a walk-in, we take the measurements immediately after choosing the frame, so for the first step it's a 5/5! (Original) Bon service pour nous conseiller sur un sans rendez vous , on prend les mesures immédiatement après avoir choisi la monture , donc pour la première étape c'est un 5/5 !

alexandra honore

(Translated) Thanks to Audrey-Michelle for the excellent service! She was super nice in addition to being very patient with me. She was very professional and understood my style quickly and effectively. I loved his suggestions and am delighted with my purchase of glasses. :) (Original) Merci à Audrey-Michelle pour l'excellent service! Elle était super sympathique en plus d'être très patiente avec moi. Elle était très professionnelle et a su bien saisir mon style rapidement et efficacement. J'ai adoré ses suggestions et je suis ravie de mon achat de lunettes. :)

Raymond Alanguilan

I booked an appointment and they were able to accommodate my dad and I. The optician was helpful and recommended a few pairs of glasses to try on. Due to covid, we wore masks as we tried them on but the glasses started fogging and was difficult to see. We were allowed to temporarily pull them down to avoid fogging. Wearing masks really makes it hard to determine which frames you like because you'd want to see your entire face while trying on different frames.

Chantal Gaulin

(Translated) Very poor service offered! I went to wear a telescope for repair (straighten). We cracked the glass and told me she was like that ... We do not assume the error and no possible compensation. As far as I'm concerned, no one made sure of my satisfaction and that doesn't seem to matter! To conclude, very poor service from the store manager. (Original) Très mauvais service offert ! Je suis allée porter une lunette en réparation (redresser). On a craqué le verre et on me dit qu’elle était comme ça… On n’assume pas l’erreur et aucun dédommagement possible. En ce qui me concerne, on ne s’est pas assuré de ma satisfaction et ça ne semble pas important ! Pour conclure, très mauvais service de la gérante de boutique.

It'sMe And You

(Translated) The girls who work there clearly choose the clients to whom they speak. It stares from head to toe. For the story I joined at the same time as other clients. We tried glasses and the vendeuses no hello went to see the other customers who answered that they did not need help. I stayed a good 5 minutes to try pairs, no one came to see me. I ended up going to see a saleswoman and ask him my questions she answered and went back to see the client who had already told her that she did not need help. I sucked a good 10 min in the store, because I hesitated between several pairs (I said I was going to take one because I have been online shopping for 2 months). But no saleswoman came to ask me or advise me. I find this unacceptable especially since I work in sales and the basic rule is to come close to the customer, greet him, ask him what he seeks without discrimination of the latter. I am a visible minority and I still felt weird about it. Because other customers came back and it is done to greet them, to give them advice when they tried glasses. This is my 2nd time to go to this good look and the report is the same. I did not want the first time to make me a wrong idea but will have no 3rd time. It made me sad a bit. I would go to one of the galleries where the girls downstairs were very nice and I could finally order my glasses. (Original) Les filles qui y travaillent choisissent clairement les clients a qui elles parlent. Ca devisage de la tête aux pieds. Pour l'histoire je suis entrée en même temps que d'autres clientes. On a essayé des lunettes et les vendeuses pas de bonjour sont allé voir les autres clientes qui leur ont répondus qu'elles n'avaient pas besoin d'aide. Je suis restée un bon 5 minutes a essayer des paires , personne n'est venu me voir. J'ai fini par aller voir une vendeuse et lui poser mes questions elle a répondu et est repartie revoir la cliente qui lui avait déjà dit quelle n'avait pas besoin d'aide. J'ai tpurne un bon 10 min dans le magasin, car j'hesitais entre plusieurs paires( je précise que je comptais m'en prendre une car je magasine en ligne depuis deja 2 mois). Mais aucune vendeuse n'est venue me demander ou me conseiller. Je trouve cela inadmissible d'autant plus que je travaille dans la vente et que la règle de base est de venir près du client, le saluer, lui demander ce qu'il recherche sans discrimination de ce dernier. Je suis une minorité visible et je me suis quand même senti bizarre par rapport a ca. Car d'autres clientes rentraient et ca se fait pour les saluer, leur donner des conseils quand elles essayaient des lunettes . C'est ma 2e fois d'aller a ce bon look et le constat est le même. J'ai pas voulu la première fois me.faire une fausse idée mais y aura pas de 3e fois. Ca m'a rendu triste un peu. J'irais a celui des galeries ou les filles la bas ont été très gentilles et je pourrais enfin commander ma lunette.

RVELLA

Beautiful experience and very clean and organized place!! Extremely helpful, friendly and patient staff who also gave me their own opinion on which frame suited me better. Prices and variety are great as well. Definitely recommend this place!!

Samantha Perron

(Translated) I loved my experience, it's been 3 times that I bought my glasses there (Original) J'ai adoré mon expérience, ça fait 3 fois que j'achète mes lunettes là-bas

Verzosa Squad

Amazing service we got from Simon. He was really helpful and knowledgeable. Will definitely go back to that location. ^.^

Gus Moris

(Translated) Purchase settled in ten minutes. Impeccable service without catch or pretension. The models are always up to date. (Original) Achat réglé en dix minutes. Service impeccable sans attrape ni prétention. Les modèles sont toujours au goût du jour.

Isabelle Déry

(Translated) Very good and fast service. Karina made an excellent selection of watches for me. It was just perfect. I can't wait to receive my glasses! (Original) Très bon service et rapide. Karina à fait une excellente sélection de montres pour moi. C'était juste parfait. J'ai hâte de recevoir mes lunettes !

Samantha Barker

Always met with excellent customer service, whether it is for a new purchase or an adjustment. I recommend BonLook to everyone. You can tell that the staff truly want the best look and fit for their customers.

Apple Green

Super! Very nice and convenient for finding a comfortable frame with reasonable price!

Bekah

I will not be purchasing another pair of glasses from BonLook. The nice big sign that says glasses from $145 got me in there, and with my prescription and chosen frames I qualified for that deal. Then days later I get an email saying I have to pay another $50 in order to get my glasses because for my frames they need to use thinner lenses. The gentleman I spoke to asked about my in store experience and I told him that a group of sales associates huddled around and took a look at my prescription. He himself then said that they are not who should be making judgements about my prescription. He said I couldn't have known. Well, I was unaware that it was my job to know. The gentleman I spoke to on the phone was oddly defensive and argumentative. Even interrupting me to correct me on my use of the word Optometrist vs. Optician. Thanks pal. I don't care if you think $200 is still a better price than anywhere else. The store should have paid more attention to the details of my order. It's the principle. I bought those glasses because I was told they were $145. And now they're being held for ransom. 10/10 customer service BonLook. Hope the $50 was worth everyone I know who wears glasses not shopping there.

Eve Benoit

(Translated) Very good service, nice selection of frames. I can not wait to receive my new pair ???? (Original) Très bon service, belle sélection de montures. Je hâte de recevoir ma nouvelle paire ????

Alaina Khan

Horrible Location - go to Limeridge I wouldn't even give this location a one star. The Indian lady that works at the location (who i'm assuming is the optometrist is very rude and condescending when you ask a question). Intially when i went into the Mapleview location, I was quoted $145 for a single vision frame + lense combo (this is the standard starting price - as per their website). The lady is very pushy and wants to make a sale. I went in last week, and the same lady told me that i would have to pay $195 for my lense and frame (PLUS TAX). Seems like shes out to make a quick buck on anyone and everyone that walks into the store. I would not recommenda anyone to go to this location. However, I would recommend the Bonlook in Limeridge. The girls (customer rep & optometrist) there reviewed my prescription and advised that i would only have to pay $145 (TAXES IN). Mapleview location is clearly trying to make their sales and are scamming people. Make the drive and go to the Limeridge Location if you can.

Deepak Choudhary

Ordered prescription glasses at store 17 days ago and still no idea what’s happening. There’s no way to contact the store. Online tracking is as useless as their call centre. I could have gotten glasses from any part of the world by now.

abby

Staff very nice. A little distant and intimidating but friendly and they know your style straightaway. Would recommend for anyone in the GTA.

Aj Mercado

One of my best customer service Experience. Frames are nice and stylish, also very affordable.

Michelle Deakin

The MOST AMAZING CUSTOMER SERVICE EVER at the Burlington location! Thanks for helping a mama out ladies!!!!

Gabrielle Marchand-B.

(Translated) Thanks to Catherine for her good advice! :) (Original) Merci à Catherine pour ses bons conseils! :)

Erwan Londadjim

(Translated) Hello, I received excellent service from Redounae, thank you for your personalized service and for helping me choose the right pair that would work with my face. See you soon ;) (Original) Bonjour, j'ai recu un excellent service de Redounae, je te remercie pour ton service personalisé et de m'avoir aidé à choisir la bonne paire qui marcherait avec mon visage. À bientot ;)

Hopely

I've bought my reading, distance and sunglasses at this location. When I ordered my sunglasses, there was a glitch in the systems process - it was a little frustrating because I was unsure how my PD & prescription were not used... but after customer service emailed me about this experience, the manager of this location called me personally to explain what had happened. That my PD & prescription were not lost and that it was just a temporary error in the system. I'm really impressed with the professionalism of this location, the sales associates are super easy to talk to and offer their honest opinions with which style of glasses suit you. Also the Covid-19 protocol they have in place is 100% appropriate and even though you can't remove the mask, they still do their best to help you choose the right pair for you. I will 100% go back and recommend to anyone looking for glasses.

Alexandre Rollin

(Translated) Quality and modern service. The prices are excellent. We get updates every step of our order of glasses and it's usually quick. The optician I had, James, I think, and his name is super nice and patient. My glasses seem to be of good quality, I would even say better than in the eyewear stores that sell double the price. They even accommodated me because my glasses fell on special shortly after my purchase. Satisfied across the board. (Original) Service de qualité et moderne. Les prix sont excellent. On obtiens des mises à jours à chaque étapes de notre commande de lunettes et c’est généralement rapide. L’opticien que j’ai eu, James, je crois et son nom est super gentils et patient. Mes lunettes semble être de bonne qualité, je dirais même mieux que dans les lunetteries qui se vendent le double du prix. Ils m’ont même accommodé car mes lunettes sont tombé en spécial peu de temps après mon achat. Satisfait sur toute la ligne.

Brittany Laberee

A very pleasant experience and really dope workers! Everyone was very helpful and they really did create positive energy in the store. Would 12/10 recommend ????

Sarah Brooks

Excellent selection and even better service. The Scarborough Town Centre location has an outstanding team! I highly recommend going to Bon Look!

Manuelle Croteau

(Translated) Great service from Audrey-Michelle! A real pearl ❤ (Original) Super service d'Audrey-Michelle ! Une vraie perle ❤

Ryan L

Amazing customer service and some of the stylish, modern, high quality and affordable glasses you can purchase. The selection is constantly changing to fit both young and more mature aesthetics and provide many varying choices of lenses. I'm also very impressed with their sunglasses options as they also support prescription sunglasses ! The biggest highlight of this location is definitely the staff. Very welcoming , knowledgeable and supportive. My issue was that I had broken my glasses arm and the website has been clear that they don't support repairs however Rye, the optician, ensured me that he will help me as much as he can and ordered me a part and fixed the arm for me. I know this is going above and beyond the standard of bonlook but he ensured me that he will at least try and that alone is worth the 5 stars. If you're going to call a bonlook store 'home' for your glasses needs, or need a proper dependable store for your eye wear needs this location and this brand is the one to go to. If not for their glasses selection then definitely for their staff; especially Rye ! Thanks bro ! ✌️????

Las Sistas

(Translated) Audrey Michel helped me choose my frames and she was very kind and her honesty was greatly appreciated! (Original) Audrey Michel m'a aidé pour choisir mes montures et elle a été très gentille et son honnêteté était très apprécié !

M. Uliana

Staff was very helpful and made the experience fun! Very knowledgeable about lenses which is a big plus for me.

Evan Lew

It was a super great experience! Costumer service ten on ten. Shane was extremely helpful and knowledgeable he had excellent costumer skills.

Arianne Ménard

(Translated) Excellent service received from Laurie Coutu :) enthusiastic, smiling and available! (Original) Excellent service reçu de la part Laurie Coutu :) enthousiaste, souriante et disponible!

Zachary Fulton

Staff here are always friendly and very helpful. I’ve bought a handful of glasses, and have been very happy with all of them.

Amelia Strehler

I like the selection of glasses they have. I ordered a pair 10 days ago though and they haven't even shipped. I called today and was told they haven't had the quality control done yet - I could have and should have bought from somewhere else and had them come in on time. I leave for vacation this week and will be left with my old prescription which is much different than my new one. I also ordered another pair from a different store and the measuring process was much more thorough so it'll be interesting to see if there is a difference. A tip for the staff - when looking at someones prescription don't say "wow your one eye is really bad". People with vision problems are quite aware of how "bad" their eyes are. I had just gotten my new prescription that same day and there had been quite a jump which I was already frustrated by. If I hadn't been in a rush to get my glasses before vacation I wouldn't have purchased them there. But since they haven't come in yet I'm now without glasses for vacation and I got to have a sales rep tell me my eyes are bad. *UPDATE* within an hour of me writing this review I got a call saying my glasses were ready to be picked up. It's kind of a shame because it means they were there the whole time and the store was just sitting on them basically, but at least now I have them and so far they seem to be good!

Paige Fulton

Amazing experience at BonLook! I was on the search looking for glasses online and wasn't having luck as I was targeting a specific look. I also wanted to have the option of trying them on to see if it suited my small face. A friend recommended this store to me and it did not disappoint! The staff were all amazing and pulled glasses based on my desired criteria. I had many options to choose from in store, and with their help I selected a pair that suited my face better than I what I originally planned on buying. To add to this, I had my 3 year old with me who was chatting up a storm wanting all the attention and the staff were amazing in both listening to my son and still help me at the same time. Highly recommend and will be my go to store for glasses!

Melissa G

I absolutely loved getting my glasses from BonLook!! The day I bought my new glasses, I had already checked out LensCrafters, Hakim Optical, and Pearle Vision and I couldn’t find anything I liked. When I saw BonLook in the mall, I wasn’t going to go in to check them out but I’m so glad I did. The staff were super helpful and nice to all their customers, and their prices are so affordable. They also have a really nice selection of frames to choose from and they’re so unique, I would never have been able to find frames like those anywhere else. They had exactly what I was looking for. I don’t have any vision coverage with my work benefits so I wasn’t very keen on spending over $700 out of pocket. All of their lenses include anti-glare and scratch resistancy. The only thing I had to pay extra for was the blue light filter, but that’s no big deal for me. From now on, any time I need new glasses, I will always come here first. Best experience buying glasses I’ve ever had! The day I payed for my glasses, I was already recommending them to my friends and family.

Irshaad Sherally

Really Friendly Staff, Came in very welcoming and helped me on what I really wanted.

Genevieve Croteau

(Translated) Excellent service, smiling and dedicated team! :) I loved my experience, best service received so far! (Original) Excellent service, équipe souriante et dévouée !:) J’ai adoré mon experience, meilleur service reçu jusqu’à présent !

Fanny B.-Salvas

(Translated) Good service, nothing more. I would have liked the counselor to suggest something that she thinks would suit me well. She has more experience than me in glasses and face shapes, I would have liked to have benefited from it! I had an idea in my head and went out following that idea. It was strange to try on glasses without removing your mask, not very representative ... (Original) Bon service, sans plus. J'aurais aimé que la conseillère me propose quelque chose qui à son avis m'irait bien. Elle a plus d'expérience que moi dans les lunettes et les formes de visage, j'aurais aimé en bénéficier! J'avais une idée en tête et je suis sortie en suivant cette idée. C'était étrange d'essayer des lunettes sans enlever son masque, peu représentatif...

Marie Gomez

I bought glasses at Bonlook a long time ago and I recently broke them by accident. I took them to the Bonlook store at Polo Park and they were incredibly helpful. Everyone was nice and the store was so chic and well organized...if it wasn't for the fact that they were so fast with helping me and that there is still a pandemic going on, I honestly would have stayed longer. They sent off my glasses to get them fixed and I got them back in less than 2 weeks, which was fine because I had a spare pair. When I came to pick them up, they made sure that I was comfortable with the glasses and then gave me a new box. And the glasses themselves looked almost brand new with how they fixed them! Couldn't recommend them more!

Optimus Brine

Love the selection at this store. Price is reasonable for basic prescription/lens. I recommend getting glasses shipped to store and picking up there rather than shipping to your house as it takes 3x longer. They switch up their frames often online- I prefer when they keep their popular frames instead of replacing them with newer ones. Also, if buying the lens cleaner, be aware that it is a small bottle and not worth the money in my opinion.

Roxanne Levac

(Translated) Worst service for life! Do not order glasses with them! Already, the delivery of the glasses is 12 working days, but in addition they say at the 12th day that it will take another 12 working days! They also send e-mails saying that the glasses have arrived when it is false, thus causing unnecessary travel. Frankly, I am very disappointed! Glasses are often necessary to work well! Orders are treated as if it were an innocuous item order rather than a necessity. (Original) Pire service à vie! Ne pas commander de lunettes avec eux! Déjà, la livraison des lunettes est de 12 jours ouvrables, mais en plus ils disent au 12eme jour que ça va prendre un autre 12 jours ouvrable! Ils envoient aussi des courriels disant que les lunettes sont arrivées alors que c'est faux, occasionnant donc des déplacements inutiles. Franchement, je suis très déçue! Des lunettes, c'est souvent nécessaire pour bien fonctionner! Les commandes sont traitées comme si c'était une commande d'item anodin plutôt qu'une nécessité.

Howard W

Just picked up my glasses. Great services, very helpful and responsible optician !!

Prashanth Srichandramohan

Quick and painless. Great staff. Enjoyed my visit.

Paolo Zinga

The cast of characters here are very friendly and engaging. They're very professional yet very cool to deal with. I hope all other stores follow the same regiment and team work this store has built. It's a great place to get glasses. The product itself is quality and I'm glad I got my first pair from BonLook. Keep it up team!

Myra-Kim Fortin

(Translated) Counselors really kind and patient. Very fast to receive the glasses after having ordered them! (Original) Conseillères vraiment gentilles et patientes. Très rapide pour recevoir les lunettes après les avoir commandées!

Stephanie Ramsahoye

Such a nice location! The team there is very helpful and informative. They made my exchange easy and quick! I feel more confident shopping in store with their support and recommendations.

Maliha Amin

(Translated) Excellent service and the employees are so hospitable and kind! I highly recommend this BonLook from the Carrefour de l'Estrie mainly for their large selection of trendy glasses. Wow! (Original) Excellent service et les employés sont tellement accueillants et gentils! Je recommande fortement ce BonLook du Carrefour de l'Estrie principalement pour leur vaste sélection de lunette tendance. Wow!

Holly Mace

I've bought my past few pairs of glasses here and they are so polite and understanding even if I can't decide. They've also handled the covid rules incredibly well

Jade Simard

(Translated) Super service, We took the time to explain my prescription and then show me the models of glasses adapted to my face and my strength of prescription! (Original) Super service, On a prit le temps de m’expliquer ma prescription puis de me montrer les modèles de lunettes adaptées a mon visage et a ma force de prescription!

Kristyn Pacione

I had the most amazing experience with the staff at BonLook Oshawa! It is so refreshing to shop at a place where the staff are committed to helping you find the perfect fit rather than who can make the most expensive sale! The product is great quality and so beautiful while being affordable! I will be getting all of my glasses from BonLook from now on!

Emmy S

Dilpreet was amazing! I was provided with honest feedback regarding what lenses suited me and which ones did not. Even when other customers were coming in the store Dilpreet was able to help them and myself. Dilpreet also sanitized all the glasses for me so I felt comfortable trying them on. Thank you Dilpreet for all your help!

Alexandre Perreault

(Translated) Super good service! The employees Alexandre and Catherine were attentive and attentive to my tastes! 100% (Original) Super bon service! Les employés Alexandre et Catherine étaient attentionnés et à l’écoute de mes goûts! 100%

julya naegeli

(Translated) When you go to the store to see the frames, you are told that you cannot choose the models you want to try. You have to sit down and wait for the optician to bring you choices that he has chosen for you. Completely ridiculous that we cannot try the models that you decide for yourself especially that we wear glasses every day so it is legitimate to want to make a choice for yourself. When I asked the employee about the policy, name me that I have to look at the models online before showing up to name the models I want to try. I go to the store precisely because the online service does not allow me to make my choice and I needed to see them in person to make up my mind! I've bought 3 pairs of glasses from that store and it's over for me as long as policies like that are in place. Very disappointed to have come for nothing. (Original) Lorsque tu te déplace en magasin pour voir les montures , on tu dis que tu ne ne peux pas choisir les modèles que tu veux essayer. Tu dois t'assoir et attendre que l'opticien t'apporte des choix qu'il a choisi pour toi. Complètement ridicule qu'on ne puisse pas essayer les modèles que tu décide toi-même surtout qu'on porte des lunettes à tous les jours alors il est légitime de vouloir faire un choix par soi-même. Lorsque j'ai questionné l'employé sur la politique , me nomme que je dois regarder les modèles en ligne avant de me présenter pour nommer les modèles que je veux essayer. Je me déplace en magasin justement parce que le service en ligne me permet pas de faire mon choix et que j'avais besoin de les voir en vrai pour me décider ! Ça fait 3 paires de lunettes que j'achète à ce magasin là et c'est terminé pour moi tant que des politiques comme ça seront en place . Très déçu de m'être déplacée pour rien.

Joanie Lemyre

(Translated) I don't understand why the store has so many bad reviews since I just went there and got great service. If you don't want to wait, make an appointment and you will be served adequately. It's a popular store, so it's normal that it takes longer when you arrive "like a hair on the soup". I will definitely be going back, can't wait to receive my new glasses! (Original) Je ne comprends pas pourquoi la boutique a tant de mauvaises critiques, puisque je viens tout juste d'y aller et j'ai eu un excellent service. Si vous ne voulez pas attendre, prenez un rendez-vous et vous serez servis adéquatement. C'est une boutique populaire, donc normal que ce soit plus long lorsqu'on arrive "comme un cheveu sur la soupe". Je vais définitivement y retourner, j'ai bien hâte de recevoir mes nouvelles lunettes!

ZA GAIN

(Translated) Great experience the staff are very friendly and super kind service very fast and very good price (Original) Superbe expérience les employés sont très accueillant et super gentil service très vite et de très bon prix

Alicia Hunt

(Translated) Very good service from Catherine. Thank you!!! (Original) Très bon service de la part de Catherine. Merci!!!

Shyam Maheshwari

Exceptional service and very polite staff. They helped and offered me with great options. I would like to see a little more variety in the store for men's but overall good experience.

Marie-Claude Petit

(Translated) I had impeccable service today at Promenades St-Bruno Unfortunately I forgot to take her name but according to her dress she is of Muslim culture. She has been great to me and I would like the message to get to her superiors. Thanks to her, I no longer consider going anywhere else. Thank you again young girl. (Original) J’ai eu un service impeccable aujourd’hui aux promenades st-Bruno Malheureusement j’ai oublié de prendre son nom mais selon son habillement elle est de culture musulmane. Elle a été formidable avec moi et j’aimerais que le message se rende à ses supérieurs. Grâce à elle, je ne considère plus aller autre part ailleurs. Merci encore jeune fille.

Jérémie Gaudreault

(Translated) The customer service was excellent; Catherine gave me good advice to guide me in my choice of glasses. Definitely I recommend to everyone :) (Original) Le service à la clientèle était parfait ; Catherine à été de bon conseil pour me guider dans mon choix de lunettes. Assurément, je recommande à tout le monde :)

Helene

(Translated) Best service I have ever received! Louis is excellent at his job and he gave me great advice! Go see them! (Original) Meilleur service que j’ai reçu de ma vie! Louis est excellent dans son travail et il m’a super bien conseillé! Allez les voir !

Dominique Descoeurs

This was the best eyeglass shopping experience I've ever had - and most of that is due to Josh and his AMAZING customer service and people skills! I have never been able to pick out glasses that fit my small face and that still look nice on me. I told this to Josh, and he immediately helped me pick Petite frames in several styles so that I could see what I liked. He has such a natural talent for knowing what looks good on people!! All the styles that we picked together, I ended up loving. Even though it was a hard time narrowing it down, I ended up leaving with not one, but two pairs of glasses - all in under 15 minutes. He even remembered me 2 weeks later when I came in to pick them up. Thanks Josh for such a wonderful experience. All the best to you and your staff!

Julie Boulanger

(Translated) Alexandra has the opticians offered very courteous service! Great service! (Original) Alexandra a les opticiens ont offert un service très courtois! Super service!

Grace Kim

Amazing customer service and shopping experience! Everyone that I interacted with was extremely kind, patient, and friendly. Special shout out to Madeline especially, who I have nothing but good things to say about. It was my first time buying glasses so naturally it took me a while to find a style of frames that I liked. She was patient and amicable with me, and answered all of my many questions and concerns. It really felt like a tailored, one-on-one shopping experience/consultation. There was never a point where I felt she tried to upsell me on frames or lens types (unlike their competitor downstairs…). And their prices are great to boot! If you want a stress-free, enjoyable, and affordable place to buy glasses then I highly recommend this store!

Nivethika Thambithurai

I got a pair of glasses from BonLook for the first time and loved the experience. BonLook went far above and beyond what I would've expected in terms of customer experience. The optician was very helpful and thorough when he helped me find a pair of frames that worked well for me. I got regular updates throughout the process of the glasses getting prepared and shipped - and the glasses even arrived much earlier than expected. Their turnaround times of about 1.5 weeks was reasonable in any case, but when mine arrived within the week it was an added bonus. When I picked up the glasses I had another great interaction with the staff. Would highly recommend this location.

Anela Navarro

Shoutout to Mary for the excellent service! Love my pair of glasses :)

Asian Laura

I have been shopping from this brand for the past three years. Glasses and sunglasses are top quality with affordable price. I love how they often have promotions too. I recently got the buy one get the second pair for $75 off. Total was $253 for a new pair of funky eyeglasses and sunglasses! All my visits were pleasant. All employees are kind, super helpful, honest, attentive and knowledgeable. I ended up staying a bit longer while chatting with another girl because she made me feel so comfortable. She made sure every little detail was accurate in order to avoid any errors. Will continue to support this lovely local business!

Patricia Kumentas

BonLook came recommended so I decided to check them out. Very impressed! I am always hesitant to get new glasses but the ladies in the OC were amazing! They were not only very knowledgeable about my prescription, and awesome at picking the perfect frames, they were fun! Give them a try—you won't be disappointed!

Patricia Gaddi

Went to get my new pair of glasses. Helped by 2 knowledgable staffs! They were so friendly and helpful! Good prices too! Thumbs up to Emily and Lindsey!! Love em! Cant wait for my glasses to come thruuu!!.

Mathieu Cantin

(Translated) My experience is not that great. I take first for purchase of glasses on the site. Everything is fine I choose the glasses, I pay. Surprise, there is no one to take the measurements and I will have to come back. I feel a little stuck because the glasses are already paid for, so I make an appointment to iron several days later. It is serious as a sales method. Once the measurements have been taken, it takes 20 days to receive them in the store. A new appointment must then be made, with no availability until another 7 days. The day of the meeting (today) I am canceled without any valid excuse. The solution that remains for me is to resume an appointment in 7-14 days. In short 2 months to have glasses in a somewhat forced way at the beginning, it is very long. (Original) Mon expérience n'est pas extrêmement top. Je prends d'abord pour achat de lunette sur le site. Tout va bien je choisis les lunettes, je paye. Surprise, il n'y a personne pour prendre les mesures et il va falloir que je repasse. Je me sens un peu pogné parce que les lunettes sont déjà payées, donc je prends un rendez-vous pour repasser plusieurs jours plus tard. C'est grave comme méthode de vente. Une fois les mesures prises, on compte 20 jours avant de les recevoir en boutique. Il faut alors prendre un nouveau rendez-vous, avec aucune disponibilité avant encore 7 jours supplémentaires. La journée du rendez-vous (aujourd'hui) on me l'annule sans aucune excuse valable. La solution qui me reste c'est de reprendre un rendez-vous encore dans 7-14 jours. Bref 2 mois pour avoir des lunettes de façon un peu forcées au début, c'est très long.

D C

(Translated) Good service. Price 50% cheaper than elsewhere. Production is fast. …

Antoine Foisy

(Translated) Thanks to Audrey-michelle for her excellent service! She quickly understood what I was looking for and found the perfect pair for me. If you need glasses, this is the go-to person! (Original) Merci à Audrey-michelle pour son excellent service! Elle a rapidement compris ce que je recherchais et a trouvé la paire idéale pour moi. Si vous avez besoin de lunette, c'est la personne de référence!

Jean-Guy Roy

What a great place! Affordable and fashionable! And great service!

Kirstin H.

Excellent service! Very happy with the help they provided ☺️

Talia Steele

Been there one two occasions and they were both awesome. All the people that work there are super knowledgeable, are easy to talk to and make it a really great experience. Jerikko and Smily were especially helpful and made my time at BonLook super special and fun!! The styles they have there are truly the best I’ve seen and they are incredibly affordable while the quality is excellent. Can’t wait to get my glasses! :)

Asanth Neminathan

great service and great team, Rye and Cia were awesome

Valérie Desforges

(Translated) The glasses are beautiful and the price affordable, but the level of service after sales will be ironed. 10 days for delivery (very long compared to others), and 1 week waiting to have a rv to have my new glasses adjusted (rv which took about 5-10 min). It's ridiculous. (Original) Les lunettes sont belles et le prix abordable, mais au niveau du service après vente on repassera. 10 jours pour la livraison (très long comparé aux autres), et 1 semaine d’attente pour avoir un rv pour faire ajuster mes nouvelles lunettes (rv qui prenda environ 5-10 min). C’est ridicule.

Alan McCollough

(Translated) Very good services and excellent advice (Original) Très bon services et excellent conseil

Karlyn Perry

(Translated) Deficient, disappointing customer service. No respect for customers, employees lack training at the expense of customers. No excuse for the mistakes made. (Original) Service à la clientèle déficitaire, décevant. Pas de respect pour les clients, les employés manquent de formation au détriment des clients. Aucune excuse pour les erreurs commises.

Julien Gagnon Paré

(Translated) Great service from Ishmael, very courteous and kind. (Original) Super service d'Ismaël, très courtois et gentil.

Claudelo

(Translated) Bad reception, the staff is very stupid with the customers. I suggest the BonLook at Place Ste-Foy. …

Yanick Marquis

(Translated) Today it's been 32 days that I'm waiting for my order of a very simple prescription pair of glasses. 32 days I paid the full bill. Service more than mediocre. Zero star. Flee this business, buy somewhere else. They do not deserve your money. ☹ (Original) Aujourd'hui ça fait 32 jours que j'attend ma commande d'un paire de lunette à prescription très simple. 32 jours que j'ai payé l'entièretée de la facture. Service plus que médiocre. Zéro étoile. Fuyez cette entreprise, achetez ailleurs. Ils ne méritent surtous pas votre argent. ☹

Christina Charbonneau

(Translated) Very good service. The prices are incredible, especially when there are promotions. Vast choice of mount. (Original) Très bon service. Les prix sont incroyables, surtout lorsqu'il y a des promotions. Vaste choix de monture.

Selen unal

Came in unsure of what I wanted and how to go about purchasing glasses.. Dilpreet was exceptionally knowledgeable on the products, gave me pointers based on what my preferences were. extremely helpful and I really appreciate how friendly they were while helping me find the perfect frames, Dilpreet made the experience completely 10/10 not to mention the reasonable pricing

Karen Lavertue

(Translated) Wow! Super discount, I bought myself 2 new pairs of glasses with blue light protection. During the appointment l from adjusting the optician to adjusting my new Bonlook glasses plus my current Bonlook glasses and changed the branch of my boyfriend's Bonlook sunglasses which had broken at the start of the pandemic! Frankly I advise everyone. BONLOOK St-Bruno :) (Original) Wow! Super rabais, je me suis acheté 2 nouvelles paires de lunette avec protection contre la lumière bleu. Lors du rendez-vous l d'ajustement l'opticienne à ajuster mes nouvelles lunettes Bonlook plus mes lunettes Bonlook actuel et changé la branche des lunettes soleil Bonlook de mon chum qui s'était brisé en début de pandémie! Franchement je conseil a tout le monde. BONLOOK St-Bruno :)

Caroline Robinson

(Translated) After 2 years of owning one of their mounts, she did not survive. I have glasses with a rose gold frame (Joy Petite model) and the rose gold has started to take off. You can hardly see in the photo, but it's quite disappointing. They really are glasses for style and less "tough", which will not last long. (Original) Après 2 ans d’avoir une de leurs montures, elle n’a pas survécu. J’ai des lunettes avec une monture en rose gold (modèle Joy Petite) et le rose gold a commencé à décoller. On peut difficilement voir sur la photo, mais c’est assez décevant. Ce sont vraiment des lunettes pour le style et moins « tough », qui ne vont pas durer longtemps

Gloria Oram

I dropped into BonLook, Oshawa spontaneously while Christmas shopping and fell in love with a lovely rose gold frame suggested by the technician and on sale!! She determined my measurements and set up an account. This allowed me to submit my prescription once I returned home and pay online. My order came in and I got an in-person appointment and my technician completed my fitting! Easy Peazy! Thank you to a lovely technician, offering great service in such a lovely and professional manner!

Marylee Bernard

(Translated) Louis was great ???? I'm pretty picky when it comes to glasses and he found me the perfect fit! (Original) Louis a été super ???? Je suis pas mal difficile côté lunettes et il m'a trouvé le fit parfait!

cayou cayou

(Translated) No service if you don't buy in the store! Pathetic (Original) Aucun service si vous n'avez pas acheter dans le magazin! Pathétique

opheyzandtiishbeauty

(Translated) A warm bilingual and welcoming staff (Original) Un personnel chaleureux bilingue et accueillant

Sarah Thibaudeau Cormier

(Translated) Good service ! The glasses are of good quality and the models are for all tastes, but above all at very good prices. (Original) Bon service ! Les lunettes sont de bonne qualité et les modèles sont pour tous les goûts, mais surtout à très bon prix.

Valérie Caron

(Translated) Thanks to Joannie and Ariane for the wonderful service today! They greeted me with a smile and they responded to my attacks 100%. Thank you for everything! I recommend! (Original) Merci à Joannie et Ariane pour le merveilleux service aujourd'hui! Elles m'ont accueillies avec sourire et elles ont répondus à mes atteintes à 100%. Merci pour tout! Je recommande!

Marie Ducasse

(Translated) I love your shop for the service and your models !!! (Original) J'adore votre boutique pour le service et vos modèles !!!

Christina A

Montreal based glasses company. I've purchased over four pairs of glasses and even sunglasses, and I've been nothing but satisfied. Amazing customer service! A+. The associates alway find favorable solutions no matter the situation. Lenses are of good quality and very affordable. You can order your glasses online or in store. There's a wide variety of frames to choose from (unisex). You can even virtually try them on virtually. The computer simulation is pretty funny and somewhat accurate. Delivery is quick, easy and you're notified throughout the entire process.

Minnie Mini

Excellent customer service, really great experience getting glasses.

Othman Sahl

(Translated) Janie helped me choose my glasses she was very friendly and very knowledgeable about goodlook products! Bravo! (Original) Janie m’a aidé à choisir mes lunettes elle était très sympathique et très connaissante des produits bonlook! Bravo!

Caitlin Lloyd

Stylist was extremely kind and friendly from the beginning! I came with a long list of lenses I wanted to try on and she had no problem searching for all of them. She also gave me a few recommendations as we went along and she was super patient as I made a decision! Store was super clean and organized as well. I would definitely recommend Bonlook to anyone looking for a great pair of glasses!

Michelle Hallett

A great optical shop, from the staff, to the selection of beautiful frames , and the value, it was an exceptional shopping experience!

D Joanez

Amazing service and prices! The staff are extremely friendly and help you pick the glasses that match your style and personality. Best experience and prices for glasses in Toronto. 100% recommended and they do direct insurance billing as well. Keep up the great work Bonlook @STC!

Laura-Kim Potvin

(Translated) Louis was a big help, he took the time to have me try on several models and advise me like a pro depending on the color, size and my physical characteristics. Thank you very much!! (Original) Louis m’a été d’une grande aide, il a pris le temps de me faire essayer plusieurs modèles et de me conseiller comme un pro selon la couleur, la taille et mes caractéristiques physiques. Merci beaucoup!!

Joanie Maltais

(Translated) Excellent customer service, I had a hard time following the procedures and the staff were incredibly patient. I definitely recommend this place! (Original) Excellent service à la clientèle, j'ai eu dûe mal à suivre les procédures et les employées ont été d'une patience incroyable. Je recommande certainement cet endroit!

julie Trudel lefebvre

(Translated) I could not talk to someone from Ste Foy place, more than 30 minutes wait I hung up. (Original) impossible de parler à quelqu'un de place ste foy, plus de 30 minutes d'attente j'ai raccroché.

Yannick Pouliot

(Translated) I went by 3 times to repair a glass that was out of my mount ... once nobody to repair on the spot, 2nd time the optician is there just between such time and such time. The 3rd time, there is about 20 minutes of waiting !!!! I call this bad service after sale! It's cheaper it's true but do not expect service after buying your glasses! It was the last time I bought glasses at this cheap place with no courtesy and no service! Everything is complicated with them! (Original) Je suis allé par 3 fois pour faire réparer un verre qui était sorti de ma monture... une fois personne pour réparer sur place, 2e fois l’opticien est là juste entre telle heure et telle heure. La 3e fois, il y a environ 20 minutes d’attente!!!! J’appelle ça du mauvais service après vente! C’est moins cher c’est vrai mais ne vous attendez pas à avoir du service après l’achat de vos lunettes! C’était la dernière fois que j’achetais des lunettes à cet endroit bon marché avec aucune courtoisie et aucun service! Tout est compliqué avec eux!

jade fortin

(Translated) Very satisfying experience. No pressure even if you try 20 mounts like me ????‍♀️ The sellers are very honest. The prices are super affordable and there are several styles of frames. (Original) Expérience très satisfaisante. Aucune pression même si tu essaies 20 montures comme moi ????‍♀️ Les vendeurs sont très honnêtes. Les prix sont super abordables et on y retrouve plusieurs styles de montures.

Jennifer 34

Service was great, All of the workers were super nice and made sure i was happy with my pair of glasses. My glasses came in way faster than i expected too!!! Thank you to Irina for helping me pick out my glasses!!!

Birva Sagar Sankhala

Ryan is very friendly and would like to vouch his helpful expertise. Store is well managed and taking all the needed precautions. Kerry was so polite and appreciate her honest suggestions. At the end, I loved their collection of frames. =D

RSH DVP

Trendy sunglasses for men and women.

Marissa Gaskin

I had a fantastic visit at the Scarborough town center location. The employees were very warm and friendly, easy to talk to, and all three associated were very knowledgeable about the products. They recommended various options that suited my taste and face, making the experience extremely pleasant. It was such a pleasure having feedback from three sales associates, as it helped in the decision making process. I look forward to working with those three employees in the future; I truly left with a smile on my face because of them!

Dhania

Amazing Staff, amazing choices of eyeglasses, amazing experience and the price is so affordable. I recommend to choose the "delivery at home" option instead of picking it up in store. You'll receive it faster! :) And also, Ritchie was really helpful!!

patrick d'amour

The in store associate, Shane, was great help. will recommend.

Petra Sádecká

Great service!!! Very helpful stuff. Will come back.

Cameo Argan

I don’t leave reviews often but Bonlook in Polo Park deserves this! Great modern assortment, CANADIAN company, low prices and very knowledgeable staff! I highly recommend!!

Victoria

The service is always great there. I have been dealing with them for years!

Olivier Ouellet

(Translated) Exceptionally outstanding service. The employees are in a good mood, it smells good and you feel really welcome. Making an appointment is incredibly easy. The products offered are significantly superior to anything found in the competition and the prices are among the lowest. I don't know who runs this branch, but I would give it a promotion! (Original) Service exceptionnellement hors pairs. Les employés sont de bonne humeur, ça sent bon et on se sent vraiment bien accueillit. La prise de rendez-vous est incroyablement facile. Les produits offerts sont nettement supérieur à tout ce qui se trouve chez les compétiteurs et les prix sont parmi les plus bas. Je ne sais pas qui s'occupe de cette succursale, mais je lui donnerait bien une promotion !

Breanna Andrew

Great service and covid protocols were followed closely. All around an awesome experience!

Kellie Mchugh

I went in to look at frames and ended up making a purchase as the prices were incredible! I was immediately greeted when I entered the store and all the employees were friendly the whole time I was there. I was helped by an amazing girl by the name of Chasya, I believe. She was so helpful and definitely influenced my decision to buy myself a pair of glasses! I can guarantee I'll be back and I've already recommended this store to multiple people. A great place to come if you're looking for amazing customer service as well as awesome prices!

serge charette

(Translated) Great service from Louis, attentive and patient. (Original) Super service de Louis , attentionné et patient.

abbey laurin

Dilpreet was very helpful and patient! I had an amazing experience shopping at BonLook. With the help of Dilpreet's knowledge and expertise, I purchased 2 pair of glasses that I love!

christine m

After dealing with Hakim for yours and having nothing but disappointment for the last few years it was time for a change. My daughter found BonLook (not sure how....young adults today are way more savvy), and purchased two pairs of glasses for herself. I was VERY IMPRESSED with the service she was provided and when her glasses came in (way before the original time line she was given) I was shocked at how good of a job BonLook did. I knew it was time for a change. Keeping in mind I went to the BonLook location at our local mall (Oshawa Center) DURRING a Pandemic (Covid 19) the service I received from the initial booking of the appointment on line, going to the store, the help from the consultants and the optometrist, the only thing I can say is THANK YOU!!! Keeping your store extremely clean, the options of frames available, the price and the overall concern for my safety and the staffs was above and beyond!!! I can not wait to get the notification that my glasses are ready!!!! I would HIGHLY RECOMMEND Bonlook to family and friends. For those that like to read reviews before deciding to go check out a store....please do you will not be disappointed!!! 5 STARS across any board!!!! Thank you!!!

Xavier St-Gelais

(Translated) Very nice place, the number of choices is not ideal. I would have preferred to have more grandeur in my choices, but in the end I am very satisfied! (Original) Très bel endroit, le nombre de choix n’est pas idéal. J’aurais préféré avoir plus de grandeur dans mes choix, mais au final je suis très satisfait !

Sylvie Tremblay

(Translated) I love the service provided by the team in place! Fast and very efficient. It is true that the concept offered by this new company is very different from other eyewear of all kinds, but I found this team to be very dynamic and professional. Most of all, I felt like they weren't trying to sell me something I didn't need. I went for my daughter and would definitely go back there for myself. (Original) J’ai adorer le service offert par l’équipe en place ! Rapide et très efficace. Il est vrai que le concept offert par cette nouvelle entreprise est très différente des autres lunetterie en tout genre mais, j’ai trouver cette équipe très dynamique et professionnel. J’ai surtout eu l’impression qu’on essayais pas de me vendre à tout pris quelque chose dont je n’est pas besoin. Je suis aller pour ma fille et j’y retournerais avec grand plaisir pour moi.

Caroline Messier

(Translated) Very unprofessional service, do not recommend! I arrived at the store around 4.30am (it closes at 5am) there is no one inside .. I just wanted to see the frames. I wait at the reception as indicated and I am told that it is not possible ... the lady of the shop tells me that I must make an appointment online before showing up ... I ask her if she has a date when I'm here or coming, she tells me no ... so I ask her why it's a problem. She tells me that she will close soon (in half an hour) and that she doesn't want a client ???????? (Original) Service très peu professionnel, ne recommande pas ! Je suis arrivé à la boutique vers 4h30 (ça ferme à 5h)il n’y a personne à l’intérieur .. je voulais simplement voir les montures. J’attend à l’accueil comme indiqué et on me répond que ce n’est pas possible... la dame de la boutique me dit que je dois prendre rendez-vous en ligne avant de me présenter... je lui demande si elle a un rendez-vous au moment où je suis là ou à venir, elle me répond que non... alors je lui demande pourquoi c’est un problème. Elle me répond qu’elle va fermer bientôt (dans une demi heure) et qu’elle ne veux pas de client ????????

annabel cassivi

(Translated) Superb personalized service! (Original) Superbe service personnalisé!

Zoe Leonard

I had such a great experience at Bon Look in the Oshawa Centre! It was my first time shopping for glasses ever, and everyone was incredibly friendly, helpful, and honest. I walked in feeling unsure and confused, and almost immediately felt reassured that I would find a pair of glasses that worked well for me. They gave me great and honest opinions, and gave me a lot of extra information I didn't even consider when it came to choosing glasses. I definitely recommend visiting Bon Look if you're looking for a new, cute pair of glasses!

Charles Gauthier

(Translated) I received excellent service from Amély, quality glasses, I recommend. (Original) J'ai reçu un excellent service de la part d'Amély, lunette de qualité , je recommande.

Nathalie Vézina

(Translated) Hello, my visit to Bon Look on September 12, 2021 resulted in a purchase of lenses and frames. The attendant, Sasha, is welcoming and caring. My purchasing / customer experience: perfect. I recommend. Bye (Original) Bonjour, ma visite chez Bon Look en ce 12 septembre 2021 s'est résultée en un achat de verre et monture. La préposée, Sasha, est accueillante et attentionnée. Mon expérience achat/cliente: parfait. Je recommande. Bye

Alex Mercier

(Translated) Great service, friendly staff. Best price on the market! (Original) Super service, personnel accueillant. Meilleur prix sur le marché!

Daffeta Walker

Had a wonderful experience today glasses shopping. Very friendly staff who took their time helping my daughter and me. Choosing glasses was actually fun. Thanks ladies!

Samuel Bousquet

(Translated) Good price, but that's it. After sales service is really poor and neither is the quality. (Original) Bon prix, mais c'est tout. Service après vente n'est vraiment pas top et la qualité non plus.

Kiève Bédard

(Translated) My partner and I went to shop for the glasses. We were told we couldn't enter the store ... we had to come back when we made an appointment! Still special for a local in the "shopping center" ... I want to specify that there were no customers at the time and that we only wanted to "look" at the models! So we went shopping at another eyewear merchant in Center les Rivières, where we were welcome! (Original) Mon conjoint et moi sommes allés pour magasiner les lunettes. On nous a dit que nous ne pouvions pas entrer dans le magasin... nous devions revenir lorsqu'on aurait pris rendez-vous! Quand même spécial pour un local du "centre commercial"... Je tiens à spécifier qu'il n'y avait aucun client à ce moment et que nous voulions seulement "regarder" les modèles! Nous sommes donc aller magasiner chez un autre marchand de lunettes du Centre les Rivières, là où nous avons été les bienvenus!

Alison Fougères

(Translated) Excellent service, attentive team to listen to customers. The shop was very nice with a large selection of inventory. I will definitely return. (Original) Excellent service, équipe attentionnée à l’écoute des clients. La boutique était très belle avec un grand choix d’inventaire. J’y retournerai définitivement.

Caro lafo

(Translated) Great service, safe, welcoming and competent counselor. I recommend ???? (Original) Super service, sécuritaire, conseillère accueillante et compétente. Je recommande ????

Jessica mains

I came to browse my pair a week ago. I was taken care by Mandy. She helped me alot from choosing my pairs of glasses to teaching me about my lenses. I highly reccomend to go and get your glasses from Bonlook

Ryan Zeegers

I bought a pair of glasses back in Calgary before moving to Mississauga, and I thought my glasses had broken. Brought them in without an appointment to see if they were saved, and they told me it was just a screw that fell out! Replaced quickly for me and I went on my way! They were amazing and saved my butt! Thank you again!

steve savard

(Translated) Good service!! Very affordable !! ???? (Original) Bon service!! Tres abordable!! ????