Reviews of Staples (Optics Shop)

Susan Blonde

Big Boooo to Staples. You dropped the ball. Only curb service. Have to order online but I don't have a credit card. No help at all. Went next door and they had staff outside to help with sales

Rick Vanderwyst

Business supplies, they got ya

Rick Vanderwyst

Business supplies, they got ya

Mike Demirel (silentmike)

Good for general office supplies. Sometimes they have good sales. I've been mislead more than once by their website, then finding out the item I went to the store for is not available.

James P

Good service

Beverly Duke

Great service gave me a few ideas to fix my printer very nice guy i was talking to there thanks

Blanche Sawyer

Darius and Neil at the Niagara Falls sroe #129 were amazing with their knowledge and service when purchasing a Laptop Computer at this store. Very satisfied.

Jessica Marie

Good store, good people. Good prices. A+

Laurie Gott

Great service. Manager Keith was super helpful when we were having issues with a phone purchase.

Tijo Chacko

Nice products

A. George Adamson

Very good service.

kim robinson

Helpful staff. Quick service

Tania Macleod

Beautiful spot , But my room was leaking rain over my door into my room #3

Bijo Daniel

Excellent experience.....Staffs are professional and very friendly...Highly recommended...Thank you Staples Canada

Stephen Rose

Friendly and helpful staff

Paolo De Marchi

Great service

Laura Patterson

My husband and I recently visited the Chatham store. Caleb did an excellent job explaining options and gave useful recommendations for the purchase of a cell phone. He provided excellent customer service.

Debra K

Too may customers not enough staff. Had to wait

Rev. Aaron LeGrow

Great place to get office supplies.

Fiona Lang-Sharpe

Super helpful

Jennifer Calderon

Staff at the printing station didn't really know how to guide customers about doing the self serve printers properly. They're not giving proper answers and only saying "I dont really know how it works". They just assume customers know what they're doing.

Glen Lewis

Got what I needed at a cost that represents value

John Stephenson

All your office needs under one roof.

Tom Brazil

Excellent Service, Friendly Staff

Vanessa Pike

I ordered ink for my canon printer on Tuesday and it arrived at my door this morning, Thursday. Very impressed. I was going to order ink from another large retailer in town where I buy …

wayne rockall

Great place for printing supplies and more.

Mr. Beedz

Staples, in general, is not a great store. Rarely any decent sales and overpriced items. Good service is usually not found at Staples.

Sherri Lynn

Thee BEST staff anywhere. The customer service is AMAZING and it's actually a pleasure to shop here. GREAT job staples. The STAFF makes or breaks a place and it's obvious that staples knows this.

James

Great customer service. Helped me find what I needed within my price budget for what I needed. Thank you for helping me out Eric

Snoop - T-O-Double D _

Great place for school supplies

Marlene Carmel

Not happy at all with the delivery service. I would never recommend to have anything delivered to your home that there may be chance you are not there. I ordered a laptop. Most places would require a signature due to the value of the laptop. No....they left it on the top step not even in front of my door with no signature in plain view for anyone to take. What business has the right mind to do that! This is not a $2 item. Never again. I am just happy that after 3.5hrs I was still there when I got home.

Andrew Levere

Quick and Friendly service!!!

Robert Bulley

Great place to shop. Very helpful staff

Dale Rudderham

Not impressed. Waiting in line at the print shop, I had to wait for the employee to try to fix equipment, find another employee, to watch the other employee try to fix the equipment. The cashier I asked to help me, passed me off to wait for the employees to finish watching the other employee. They couldn't fix it either. Bad customer service.

Andre Savoie

They advertise that they recycle electronics but in reality they only want the easy to move around kind. Keep your photocopiers and big laser printers away. Personally I think that's just lazy and they should clearly state the fact they don't recycle business e-waste. Funny thing is they sure don't mind charging you out the ying yang for toner. Or making a buck or two off your old returned toner cartridges.

Amardeep Singh

The new location is great and all the team members have always been helpful in helping me find stuff. I usually use the print services and an occasional purchase of headphones or other technology products.

Robbi Runner

Love staples ❤

Jeanette Kulik

Excellent staff. Great products and service. All staff very knowledgeable and helpful. Manager Justin is amazing. They always have what I need and them some.

Pabla Marin Calle

Today I orden the liquid protector for cellphones they offer for 30 dollars... ITS A JOKE!!! ???? my phone had a scratch and I asked if this covers the feeling of the cracked glass, they said yes!! So I did it... but after 30 minutes they just gave me my cellphone worst of what I initially has it.. so DONT EVER USE THAT SERVICE AT STAPLES

Stuart Long

They had what I wanted and their lay out related to Covid traffic was commendable. I found some of what I needed but had to find a staff member to find the rest. If I had not asked for help i do not feel it would have been offered to me. As I have only been inside this location a couple of times I don't want to judge too harshly yet. Curbside had been good so far.

Dan Mossip

I had give one guy credit, he just started three weeks ago. Today he asked me questions to better understand the products he was selling.. Now that is good customer service. Eager to learn to be better serve others.. Four stars because I didn't find what I was looking for :-)

Luc Tremblay

Went make copies costumer service was terrible not friendly or helpful at all left feeling a little angry

Kovalto

Great stock and inventory, nice staff, mild to high price hike on many items.

shanay penner

You can never go wrong at Staples

The Designer on the Hill

Our family highly recommends this Staples Location! They make you feel so welcome! Their staff is incredibly knowledgeable and helpful! Worth the drive if you are out of town!

Chrissy Dove

Great prices on back to school supplies

Jacob Prince

Consistently impressed with the helpfulness and expertise of the staff. Rarely walk out of the store without having found exactly what was looking for. Printing services, electronic and office supplies, one stop shop.

Trevor Reimer

Good place to grab electronics and office supplies. Great staff always ready to help you.

Mike Elliott

I installed the Bose speakers there on Monday

Psalmuel Bib

On point always

Annya VanBeest

Clean location and friendly service!

Robert Bailey

Easy to pick up basic office stuff like paper

Jim Prescott

Hard to get someone to help

Edjel

Very friendly staff clean well-organized store

Roland Smith

Your typical Staples. Your go to for any office related products. Bright, clean store with very helpful staff!

jack childs

I was served quickly. They have a great selection & I was pleased with the male cashier Who was friendly & efficient. I don't remember his name but he is definitely ready for management!!

Stephanie Ann

Nice clean store. Found what I needed fast

Angelo Zeffiro

Bought and unlocked smartphone. Staff was friendly, prompt, helpful and knowledgeable. I was very impressed.

Luis Denison

Ashley went above and beyond to help me get some postcards printed. Awesome customer service provided!

Michiru

Helps me with projects!

Mohamed Yehia

gr8 place buy all u need from

Bonnie Peskett

I took my laptop in to have Norton updated today. The technician Mohammed was most helpful and after the upgrade he explained clearly how I could upgrade the other devices. He was very patient and I really appreciated that. I certainly will continue to shop at Staples.

Gary Hatton

Manager wasn't wearing a mask. Refused to do so.

Keith H

It was okay better than others

Gary Utter

Quite helpful.

Thomson Philip

Excellent..

Randy Rieger

They actually sell staplers for the staples!

ThaDuDeMaN

Stop screwing prints

jan r

Service sucks

Ordaldo Ravine

Absolutely the worst customer service via telephone I have ever experienced!!! I have an item in for service and for 3 days I have tried calling the store and the phone rings and rings...then an automated message comes on and it rings and rings and finally the message says we cannot answer your call right now and hangs up on you. What a marvelous, impersonal and unappealing feeling you get. I could have driven there faster than the amount of time I have spent calling and waiting and waiting.....and I am coming from Fort Erie. Just plain awful.

Cynnaera Trainne

Friendly place. Clean and always has what I need.

Catherine Anderson-Hill

Friendly staff that knows where everything is located. That's handy.

KenzieRose

Super helpful, I came in today knowing but i needed but clearly had no idea where to go. An employee came up to me and helped me right away, was in and out super quick!

Ken Dunlop

I went in to replace my Mac Air power cable. The lovely woman I spoke with on the cash was very helpful and pleasant to deal with. She directed me to another clerk for the electronics who was equally helpful and pleasant to deal with. I would recommend this store again. Kind Regards Ken

joebuck

Not really happy with them this time, we had our Samsung Tab reformatted at there request or suggestion,we said ok I mean it was under warranty and we also have a 2 year extended warranty as well.One week later I got a call good news it's ready bad news it is going to cost us $100.00 dollars. More bad news the problem wasn't solved it still has the same problem which is it sometimes it won't advance or return when you tap it with the soft of the finger tip,sometimes I have to tap it 4 or 5 times....whatever

Chris Kelly

Friendly help quick service found me what I needed

Rajni Mala Khelawan

Terrible, terrible customer service. Nobody answers phone calls, and when you take time out to go there, the manager tells you they dont have what you're looking for and go order online. No offer to get it for you or show similar products. Terrible! Then I went there in person and a young guy was so patient and helpful. Absolutely loved the customer service. So I think it is a hit and a miss, so for this reason, I am giving a 2.

Todd Demerchant

Was able to find all that I needed in one visit quickly the staff was very helpful.

Chantelle Hitchcock

Store is always clean, well stocked and organized. Lots of the staff I recognize as having been there for years. Purchase all my office supplies here, kids backpacks, the Covid curbside is convenient as well.

Garry Robbins

Helpful staff. Assisted me in securing what appears to be the last item I needed in the province. Store well organized. In and out in spectacular time. Thanks to Drew for the help yesterday.

Alec Reilly

Don't sell individual stamps

Nancy Syre

Had an urgent request (large print job) as Purolator had lost a very important document that had to be somewhere before 1 p.m. today. They went above and beyond and helped to help us and I would definitely use them if I had to print in Belleville again. Just a note that I am Ottawa and they came through when we needed them. Kudos to Leanne and her manager for being top notch!

Jacob Labonté

Great location for all of your back to school needs, and electronics to keep you going.

Bill Goldston

They have everything I needed for the office.

glen mclean

Helpful staff

Andrew Tompsett

The people at the store are very nice but the new location is a real pain. It was better when it was located in a business area of town.

David G

Call the store asking about a case for my cell phone. Was told Staples has it and given a price. Drove to the store only to find out that Staples has it online only.

Dan Fakkeldy

Extremely costly printing services.

Adarsh Mahesh

Please get here 5 mins before half hour before closing, they technically close at 630 not 7, please don't go here for a last minute emergency the management is kinda loopy

Jennifer Schoenhals

Very nice customer service person smiling under the mask.

Kathy Ladouceur

To that greatest staff, 1st gentleman who took care of me. And treated me with so much respect. I wish him the best. Staff today was so considerate.

Ashley Baxter

Awful customer service while picking up business supplies. Product not stocked on shelves, workers around not willing to help. Had to lift overstock boxes and open stock boxes myself. Resulted in a box cut on my finger. As employees stood around gossiping about others, or walked by, not asking if I needed assistance. Upon checking out, I put oversized items on the counter at the front to pick up ink. They had time to take my items and return them to the shelves. Voicing my frustration at the checkout, with the manager present. There was no inquiry or regard for my disgruntled experience. Will be taking our business elsewhere.

Sherlyn Figueira

Great service. Nice selection

Terry Canning

I find Lubin Bourque to be most knowledgeable and helpful every time I visit teh Truro, NS Staples store.

Jordan Donnelly

this has been my favorite store of all my life, thank you world

Cheryl Fagner

Was shopping today for an electronic gift for my husband. Greg was very helpful as he knew quite a lot about this area. I appreciate the quick response time after asking for assistance. Greg was patient and knowledgeable and I was grateful for his help and support! Ask for Greg!

Angela Clarke

Staff were friendly and helpful. They had everything i needed for back to school.

George Cvirik

Needed Christmas party invitations copied. Friendly staff provided a free sample. After approval from the boss (wife) I got a batch printed. The laser printer copies were beautiful, with rich colours I could never reproduce on my inkjet printer. Copies cost me 50 cents apiece on their beautiful parchment paper. Very happy with the service, price and quality.

Brian Bartlett

Wow- great store! Large enough to carry most everything you’d find at a location in a larger city. Centrally located near many other retail stores. Service is top notch! The manager is very good - friendly,helpful (not high pressure to make a sale) and VERY knowledgeable. I feel confident buying from this Staples!

Eric Dell

Had to get some pictures printed and the staff were awesome with me and went through everything step by step. Amazing customer service.

Shane Parr

Great for back to school needs.

Cris Johnston

Justin was amazing and helped me out with all my needs.

Richard Taillon

Great informed staff, always a smile.

George Mackenzie

Competent staff. Fax prices are ridiculous. 4 pages sent within Canada cost $9.20

Josianne Fenech

Not too happy with my two last visits. First visit was done after having placed a phone call to the store to speak with the FedEx shipping desk. I was told the shipping desk was too busy to take my call so, I explained my situation (at home printer failure to print out my shipping labels etc.) to the employee on the phone (Josh) who proceeded to tell me that it was no problem and that the shipping desk could print them out for me. I asked if there would be a cost associated with doing that and he said no, I'll just have to send the email to the staff when I arrive and they will print them out for me. I got there, not 30 minutes later to have my labels printed out, nobody in line, 4-staff members behind the desk, yet spent a good 45-min or so waiting and then, had to pay nearly $7.00 for three (3) shipping labels & paperwork. Second visit, got there 10 minutes before closing, knowing EXACTLY what I needed but, since printers are on display and need to be brought down from storage, I needed someone's help. I walked around and found an employee (Josh) and asked if he could help me.... he rolled is eyes and grunted!!!! He followed me to the printers and I pointed out the unit I wanted and that I needed cartridges, the store didn't have any. I picked out three (3) other printers and, the store didn't have any.... What's the point of having a store if you're not going to carry stock!?!?!?! Then, he bluntly says, "well, maybe you should look online". Not impressed with the store, or the staff.

Emily Geroux

Friendly staff that answered my questions

Rob Magwood

IT WAS AMAZING!! THEY HAD EVERYTHING I NEEDED. Couldnt find a stapler tho.and why do they have M&M's now?

Bev Lahn

Always pleased with quality and speed of print jobs that are easily issued on-line. Staff is always friendly, courteous and lends a helping hand when needed.

StrictCopy3

Very good customer care

Eugene Stamp

I needed to print some photos from my phone and the young girl was experienced and friendly.

Stan Young

Not very busy store. In-N-Out quite quickly.

Jason Russell

Friendly staff are really organized

Kirsten LeBlanc

Excellent staff.

Lynda Brearley

I needed an ink cartridge for my laptop. A could not find the product I needed on the display wall. Soon Andrew approached and quickly showed me it was out of stock but expecting delivery tomorrow. He was friendly and very efficient as he took me to the in house on line order screen and placed the order in seconds and assured me delivery to my home next day. Excellent service and made my day. Thank you Andrew.

Erik Trudeau

Went in looking for ink cartridge. Couldn't find it I am for help and they helped me right away very politely. Told me the recommended cheapest one and worked great. Staples brand cartridge with guarentee 20$.

Brian Near

Terrible online delivery experiences. Last week, my order wound up a block away. Thankful for honest neighbours. Wrote Customer Service, and not so much as an apology. Ordered a tablet prior to that. Shipped in a large box with NO padding.

Terry D

Many people don't hesitate in writing a review when things go bad, but also many don't give credit when credit is due..Welland Staples here's a shout out for two great staff members...first Andrew in the tech dept..knowledgeable..courteous and committed to providing superior customer service..helped me several times to pick out the best headsets for my needs..WTG Andrew!!..Next Hayley on the cash made my purchase and return very easy. She explained my options for extended warranty service without trying to pressure me into making the purchase..WTG Hayley......to sum it up..Staples Welland is doing it right by having such very professional staff available to help their customers ...WTG Staples Welland...it's a pleasure doing business with you. All the best.

D Bolton

Staples is great they cover a lot of your office supplies plus much much more. Their photo copying is the best. . They have lots of different papers to choose from . The staff is very knowledgeable and friendly. They have great little sales in the store. Will go back more often as well as recommend their services to my friends and family

Sas Nalliah

Okay

Ahmed Shemail

Self serve printing and copying centre is awsome ....

Linda Rodgers

Clean bright and well stocked with all your home office supply needs.

Cam McBride

The staff are good but the prices suck. Seems like everything is overpriced to push you towards their house brand.

Kirk Deppeller

Went in, found what I was looking for. Aisles were clean, well lit & cashier was pleasant!

F. S.

Overall a good experience however when ordering online for pickup the employee took 15-20 in the back to locate my purchase. Could have shopped in person in less time.

CG Bot

Many experiences with Staples for business purposes. Sometimes checkout is quick and customer service is good, never exceptional. Have had experience where I am the first person at customer service counter and they helped others ahead of me. The prices are rediculous, was purchasing envelopes from them for quite awhile and next thing I know they jacked up the price by $10. WHAT? So now I will just head to St. Catharines to Beaties for all of my business needs! Also, when has there ever been a rule to check a person's licence for a debit card purchase? Well, yes this happened to my husband. He has a PayPal debit MasterCard which is directly attached to his funds in his bank account, and was asked to see his license. I guess if your not a white person you can't have these things without people thinking your a thief or a scammer! RUDE!!!

Char of K9 Tracker S&R

OMGOSH!! I have the first copy of my hardcover book thanks to Neil in the Print Dept! He is extremely knowledgeable, personable, and has a genuine quality of wanting to help you get or find exactly what you are looking for. I hope he never leaves or I will have to hunt him down lol! He knew exactly what I was looking for and how I wanted the end product to appear.

Nicholas Droog

Staff was very helpful and gave an honest opinion about the phone she was going to buy, and found the best deal (even cheaper than Walmart) on a 128 micro sd card !

KennethBell Bell

The most professional service ,cortusity,provider in town .

mario desrochers

They great equipement and many services

Dmytro Zholob

Unattentive customer service, poor choice of electronics

Annie Mike mike

Your office in the store, free mind they get your back, every thing you will need to have think about and look at

Roy Parks

Really dissapointed in copying photos here. Wrong sizes, poor quality Ect. The manager stated "We are a photo copying facility, not a photo printing facility" I'm sorry but if you can copy them they should be at LEAST the same quality they started at... Documents were ok but you can do those anywhere...

Lily Rinehart-Mann

Had to buy item online.

Kenneth Pleasant

Helpful, good service

손동균 (Sam)

(Translated) neatness (Original) 깔끔함

Dawn Day

I got what I needed a+

Free War

Worst customer service ever. Very rude staff and manager

Barb and/or Sandi

Friendly and knowledgeable staff. Very pleased with print quality and same day service.

Casey Raymond

The people will do anything for you

Jo May V

Takes forever to answer their phone

Chris Wood

Thank you to Justin help us make an informed decision on purchasing a new printer for our office. Very pleasant experience, informative and genuine!

Serpico L

Like this place, they always have great black Friday sales

Robert Palmateer

Its a good place to go for specific items. Like the ones you're looking for when you find yourself there... This time while I was there I purchased a cheap pair of headphones. The staff was kind and knowledgeable.. though one of them smelled a bit like old cheese, I just figured she was fermenting. Anyhow I would recommend this store to anyone..

Tiffany Lilliman

Lady at copier desk had no customer service skills.

Brad Farrell

Big box store.

Tay “Taya” W

Very helpful, know their stuff and if they don't they find out. There is usually always someone around to help you not like other places.

Taha Hajar

(Translated) The staff are super nice and helpful but the manager really is. On Dec 10, 2021 I entered the store at 7:50 pm it closed at 8:00 pm. I was harassed by the Manager every 30 seconds he came to see me to tell me we are closing in xx minutes. Subsequently at 8:00 p.m. he asked his team to close the cash desks, telling me that they must come home. I was there for printing and a fax. he didn't let the girl finish her fax and had to give up under the pressure he was putting on them. I was very frustrated it was not my fault to be able to enter the store a few minutes before closing. You might as well close the doors 10 minutes beforehand rather than suffer such humiliation from customers. The employees were watching the scene while the Manager kicked me right out ... What a frustration..It is intimidating. he stood in front of the door, gesturing for me to come out. I have always bought my printers from Stables..I will never go there ... Long live COSTCO c the best in customer service. (Original) Le staff est super gentil est serviable mais le manager est vraiment . Le 10 Dec 2021Je suis entre au magasin a 19:50 il fermait a 20:00. J'ai été harcelé par le Gérant a toutes les 30 secondes il venait me voit pour me dire on ferme dans xx minutes. Par la suite rendu a 20:00 il a demande a son équipe de fermer les caisses en me répétant qu' ils doivent rentrer. j'étais la pour des travaux d'impression et un fax. il n'a pas laisse la fille finir son fax et ont du m abandonner sous la pression qu'il leur faisait . j étais très frustré il n et pas de ma faute de pouvoir entrer en magasin a quelques minutes de la fermeture. Autant fermer les portes 10mn avant plutôt que de subir une telle humiliation aux clients. Les employés regardaient la scène pendant que le Gérant me mettait carrément a la porte...Quelle frustration..Cela relève de l intimidation. il s est pointé devant la porte en me faisant signe de sortir. J ai toujours acheté mes imprimante chez stables..j'irai jamais là-bas...Vive COSTCO c les meilleurs en service a la clientele.

Natalie Stickles

I have been using Staples regularly for final client proofs for the past 5 years. I use the online upload print service then pick up my order. Aside from a few errors in printing along the way (usually new staff training) they are always quick to fix the problem and have my work done on time for meetings. The staff is friendly and efficient despite the fact that they are usually juggling many print jobs at once.

DARLENE MITCHELL

Awesome service. The folks working this particular day, 1) went out of their way to find the right product; 2) they talked to my Technician, who was in the field, and gave confirmation of the product. 3) As I needed four units and they only had two, I was able to pay for all and pick them up at another Staples Store, on my way home. It was the best customer Service experience in a very long time, given our fast paced, distracted world!! Thanks Staples on Kelsey Drive! :)

Kelley Roberts

Great sale and friendly service

Bert Marissen

Helpful. Good service. Knowlegdeable

Shannon Francis

Very clean but stood in line too long when there was four people working at cash area but only one register open.

Pat S

Great friendly, polite staff makes shopping at this location awesome.

Carole Leveille

I had a great shopping experience here at Staples last week. It has also become my first choice for electronics. I purchased my first Chrome book here last week. They have staff of all ages and they engage with you. The fact that I can consult with someone my own age 50plus is awesome. Than you Sylvie and Taylor you where awsome to????

Shelley P

Great deals, friendly staff

Stephanie Haynes

Great customer service! Their staff were friendly, easy to talk to, and very helpful!

Roma Edwards

Customer service is excellent

K Ward

Excellent customer service.

Robert Savoie

Just another hit or miss electronics store

Bruce Kaufman

It was great. They had what I needed at a great price. Always enjoy shopping here.

Manuel darosa

Ok

jennifer breckenridge

Amazing helpful staff. The protection plans are unbeatable. Highly recommend.

Tacobelzardo

This is a great place to go for supplies and technology, don't be affraied to ask an employee for help because they will gladly help you. So overall it's a nice place

Bruce Stewart

The Store had a good stock of inkjet printers and excellent helpful staff.

Atonu Das Gupta

hovering around a whole world of stationary products those anyone need at any time!! Customer service is also just excellent!!

Mike B

I order online and take advantage of free delivery over a certain pre set spending amount. We usually have our order the next day.

Holly Smeltzer

We have always liked shopping at Staples in Truro on Robie Street. The last two times we were there one of the young men who work there quickly came to help us.. His name is George Chapman... he was most helpful and it was clear he would do everything in his power to give us the best shopping experience he could... He went beyond the call of duty to help and made us feel like we were important customers. He showed us how to use the kiosk up front any time we are in there... and how to watch for sales on items we are interested in at home on our computers.... We were very impressed with George. We'll be looking for him when we're there again!!

Matt Fitzgerald

Ordered online. Pick up was easy

Emily Chen

Went to print a pdf and the printer can't read the latest Adobe PDF. The only staff who said she would help walked away from the counter and started to walk around the store and organize shopping carts?? Left me waiting for 15 min. Finally I had enough and asked for help from a cashier. That guy tried to help but he knew very little. In the end I was suggested to use the 30 cents per min computer to manually view and print. Left and won't come back.

Jay Kardell

Excellent service. Justin the service manager goes above and beyond to help customers. Always have a great experience :)

alyssa hardy

Went to return a $14.97 + tax pair of headphone that were not needed. Had the original receipt but had lost bank card used to make original purchase with. Clerk told me that he couldn't do the refund to the new bank and could put money on a gift card. I never shop at Staples to start with, so having a gift card is pointless to me.

K. A. Levere

Fantastic well educated, knowledgeable, caring staff. Great new location.

Kimberly Dyble

Wow wow wow. What terrible customer service. I spoke to 3 different people, two days a part each time, who kept telling me my cards will arrive "by tomorrow". Was quoted 3-5 business days and it has been 9 and I still don't have my cards. Then when I asked to speak to a manager, I was told I would be put on hold, and was hung up on. Will never order from here again.

Frank St. Pierre

Good service at this location

pedro labarta

Clean and big

DalJit Singh

Very unhelpful specially in the printing counter, they don’t bother to help getting printouts for those who don’t know how to use machines scanner , they should have at least one person that will help us to get good scans , total waste of …

Krysta

5 Stars for Makkal!! This girl is a rock star associate and I hope this message is conveyed to her in sincere appreciation for her services and help during my time at Staples on Friday, July 26. She not only surpassed my expectations in formatting exceptional marketing material but also helped 3 other satisfied customers. She engaged in conversation with a positive attitude and although it was very busy she maintained composure, professionalism, and attention to detail. 5/5 girl Keep it up! :)

Madison Forgues

They need to learn how to answer the telephone. Horrible customer service.

Lloydetta Quaicoe

For several years, I have been extremely satisfied with the fast and efficient service, high quality and reasonably priced products, as well as the professional and friendly staff.

Daniel Beylerian

The technology specialists know the products very well and will spend all necessary time with you.

Angela Murphy

Ordered prints online, were ready the next day, beautiful full color. Great price, great staff.

Grace Herber

Friendly...helpful

David Z

Very helpful and attentive staff, the print department was fantastic as well - their self-serve computer was out of order, so they accommodated me with one of their other computers. Great service! Highly recommend this location.

Brett Denneny

Always use the fax service. Fast and easy

Adam Potts

Great place to print a page or 1000.. lol

Mike Cadney

Good customer service. Friendly, helpful staff always willing to assist.

rose Karborani

Worst service ever and bad bad customer service from the manager Monique she is very rude

Matt Hunter

Staff are super helpful, and they typically have a surprising selection of the things I go in looking for. I keep forgetting the variety of things Staples carries - beats waiting on Amazon for tech/office supplies!

Bacon Ranch

Very nice, clean store. Organized. Helpful staff that aren't pests.

Brian Fernandes

Very helpful staff

Eric Middleton

Nice people, friendly.

Liz Lacey

Friendly staff and lots of great products

Debbie Hoffele

Friendly helpful staff in the Copy Centre

Kamana Elysia Crites

It's staples

John Seale

Service was very helpful and satisfying

Mike Hakomaki

Print centre is quick. Usually done within the day. Staff always helpful.

Chris Léger

Friendly staff

Just for Fun

A lot of stuff here with amazing price, i got usb captain with only 7$

Marilyn Ashbourne

Quick and easy colour copying

Mary-Catharine Kuruziak

Been shopping there since it opened. Use it for everything from large print orders to needed supplies and just about everything else. Prices are great, service is second to none. I have yet to meet or deal with a single rude staff member, everyone of the folks there go out of their way to assist. The manager is one in a million, and genuinely cares about the staff and the customers that shop there. Mo (Mohammed) the tech genius is the most knowledgeable, gentle, and kind human being who goes out of his way to help. I recommend no other store for computer supplies or other stuff you may need, and I sure have tried other places. You need something or have questions, go there. You won't regret it.

David McLean Sr (Pastor Dave)

It may not have everything in the store but they are more than willing to help folks get it. Some super sales, and friendly associates make it, most of the time, a wonderful shopping experience...if you're into business stuff! :-)

CMP “Carn” Oliver

Normally it's a go to place for my electronica but this was the 4th time in a year that advertised flyer specials they were out of stock and weeks before it was to come in But as they will honor prices for specials out of stock they did advise a competitor does the same.

Denis Alexander

Staff treated me like I was a thief. I walked around looking for a fire stick, while being stared at. I had to ask for help, and then was ushered to the cash event Hough I was not finished shopping. I will never step foot in this place again.

Monireh Faghihi

Great products, great team, great customer service ????

Brian Cheney

I ordered a laptop online for pickup in the store. Despite receiving no notification, my order was cancelled due to the store having no stock. When I tried to pick it up the general manager told me that he doesn't make any money off online purchases, so I should just leave. He didn't even offer an alternative to my purchase. I will be shopping at Best Buy from now on.

PCGAMEADDICT

Best place to go to buy anything for pc stuff get excellent customer service all the time

Austin Antle

These people are some of the most outstanding employees ever. They went above and beyond for me helping me find what I was looking for even though they didn't carry it. When I came back because I lost my phone they came out in the parking lot helping me look for it let me use find my iphone overall just really amazing staff and customer service thank you so much!

Barb Blaikie

Customer service is non existent

Ella Lamoureux

Hi I am obsessed with bags I really like the black and white one and the pineapple bag I also like your school supplies.

Len Penton

A staple store for the home and office office.

Susie Tate

I like being able to go to a brick and mortar store. The staff seemed knowledgeable and have a good, affordable selection of items.

MOJEREOLA BOLAJI BASHIRU

Communication made easier

susan irwin

The staff is rude

Leah K. M

Came in to browse, the worker asked if I needed help and when I told them no they left me to browse.

vinayak bhakta

Bought a VR device from here. Doesn’t work well, the package didn’t have a manual. It has a remote controller but not compatible with the device itself. Thought it would be a good product as bought from a renowned place, but was disappointing. Upon checking the same online, it turned out to be a third grade manufacturing which was 4 times cheaper than the Staples price tag. It’s sheer cheating

Mehul Patel

Good store and cost cheaper then other... Computer service is very good in tech pro for any repair and upgrade....

Jarmyu

Good quality products, slightly overpriced.

J Menard

Good service and prices

Stick To The Story Media Productions

The new location is great better parking and nice inside. always helpful but they never seem to have items I am looking for and have to resort to getting what I need online.

Melissa Christine

Had dealings with two ladies in the print centre who were extremely accommodating and professional. My invites for my baby shower turned out perfectly. The head of the print centre was very patient with my changes and making sure I loved the product before I left the store.

Spokes66

Recently did a large printing project at Staples that became rather...... frustrating. Without the assistance of the young lady working there I'm sure I never could have completed it.She helped me with the many issues that came up during the week I worked on it..... quickly..... and always cheerfully.

Archevêque Gérald Dante Mino

Also Major Social distancing!

Ivon Ipperciel

Helpful service at the fax machine.

Anna Humirova

Very disappointed with printing service! Their computer was so slow, I printed 3 pages on 6 minutes and it changed me 5$. For what???? Will never use their computer again, waist of money

Michael Elwood

Awesome customer service, worked with me for over an hour.

Shelley Adam (ChrissDogHotelNoCagesLPR)

Always friendly and helpful.

Andy Fyon

Friendly, helpful staff. Went looking for SD cards and file holder - received directional help from staff person.

Sabina Mugford

excellent service

ian ruse

Fast and efficient service. Staff have good knowledge of the products.

Trevor Walker

Had business cards made with their next day service and they turned out great!

Cory L

Prints turned out great, service could have been more pleasant.

S I P P

Amazing

Claudia Julien

excellent customer service - courteous staff and they always have what I need

Cristina Nannarone Tran

Staff here is always nice and helpful. The store though it just seems so empty there really isn't anything there, so it so hard to try to find a product to see or try out which sucks but is happening everywhere. Other wise store is always clean and organized.

Christopher M

Staff were attentive. The store was clean and items were not difficult to find.

Charlotte Reimer

Nice place for school supplies. Also get epic calendars here after new years when they're half off.????✅

Susan Markanen

I'm a fan of Staples generally. This store had a very nice staff and we've had nothing but positive experiences there.

David Desharnais

Had a great visit today. The store was much easier to navigate because it wasn't as oversized as some locations. Michael was very helpful and pleasant.

Qiqi

Helps me with projects!

John Howieson

They had a really great salesperson in the officec furniture department !

TJ Coates

A few things I only go to Staples for: Ink Paper Binders Printers The selection of these items is better than anywhere else. I probably visit 1-2 times a year, but each time I leave with everything I need.

Cecil Smith

Nice, friendly staff and we'll maintained facility.

Pal Sefcsik

Awesome employees and great experience highly recommended

Amir Tahavorgar

The photo/printing department used to be the best but it is now almost the worst one. Not in the store nor on the online system you can get a simple photo printed. So disappointed about their current services and how a good company can quickly turn to a this

Brad Green

Have tried for hours to contact someone in their technology department, phone rings and nobody ever picks up. Going to the St. Catharines store instead as they picked up the phone without any delays.

THC Variety

Bought an awesome new HP touchscreen laptop it's been great

Glenn Grainger

Great staff

D McKinlay

Had the supplies I needed at a reasonable price.

Andrew Mcrae

Got a good deal on a nice laptop, but trying tk get someone on the phone in any department is impossible!! Ive been trying to call for the last hour every few minutes and not a single answer or evwn an option to leave a message! Its been a few days now since ive bought the laptop and had them set it up and i was told it would be done yesterday, but havent gotten a call from them and cannot reach anyone by phone in the Niagara Falls store.

Keenadawn Lemay

Had what I needed!!!

Maria Reganti

Staples is your one stop shop for office supplies and more. Reasonable prices.

Wendy de Burgh-Thomas

I was frustrated and the staff weren't helpful. Ended up leaving without getting done what I needed to do

Claudette Green

Knowledgeable staff and easy and fast process for getting what I wanted...

Jeffrey Smart

Great service.

Rick W

I was looking for specific item, larger value items are locked away but the peg where my item would have been had numerous cards to be selected and brought to sales person. If you see 10 or more cards you might assume they have it in stock but they didn't. Very misleading. With so many shopping options available DON'T mislead the ones that walk through your door.

CMC Commander

This store never answers its phones... guess I will buy something from amazon.... Staples if you want to survive in an increasingly online marketplace you should consider improving your customer experience.

Ray Pete

Overpriced on some items.Ex: Laptop have older specs .Sells as the same price of a newer more powerful version. ( Rtx 1650, same as Rtx 3500 laptops out there ). For office supplies, they have good prices and variety. ( Paper, pens , dividers etc..) Memory and storage are also overpriced by 25% - 50% of what you can find online.

Evan Trites

Pricing is ridiculous but most of the stuff should and can be ordered online... Great for individuals such as teachers and educators of all sorts... Many filing, writing, and study aids on hand and readily available.

Michelle

By far the best experience I have ever had in customer service, the service manager is great there he does everything he can to help his customers get exactly what they need :) 6/5

Ralph Bimby

My experience was a bitter and a terrible one. The Portuguese-speaking lady at Purolator - Marilyn or Madilyn had no idea what she was doing and did not give me a tracking number for my package. I had no way of knowing its whereabouts and as a result ended up with phone calls and emails day after day. She neither gave me the receipt so it was useless.

Blaise Duff

Great service.

Ronalyn Meier

Quick in and out with great customer service

Patricia Haftar

I had issues with my printer and Sammy fixed it by running a scan &showed me how I could do this repair at home if the issue occurred agaon. No charge! Very kind!

Quinte Bell

Great location,very helpful and very friendly.

Arun Mistry

Staff are helpful.

Lucas Gillingham

Great store, great service, great prices.

Yvette Loke

The staff here ALWAYS HAVE YOUR BACK. Excellent customer care.

Nashareth ps4

Their chairs are hella comfortable.

Bshd Canada

Excellent customer service, the people who work here are super nice!

Manny Taylor

Employees helped out with all the questions I had. Seemed to be knowledgeable in their products.

Sandra Golden

I just want to acknowledge Rachel, a lovely young lady who went above and beyond for me

Jerry Peach

Don,t like the way extended warranties are written on the receipt. You pay for an extended warranty only to find out this is not. I paid an extra 19 .95 and the agent said I had an extra years warranty but guess what the big boss said no warranty and she didn't, know who sales number it was that sold the chair well over 300.00 dollars and she was not going to look. Watch for extended warranty at Staples. The Best Buy always write the date for the warranty to expire

Sydney Eatz

Bad experience at Staples - went to their copy centre and the attendents mixed up the order of my copies and then made the copies - what a mess. I visit the Staples in St. Catharines instead, which is also very close to a Home Depot - Rick Trus review

Patricia Shedden

Clean friendly staff

Achim Mohssen-Beyk

Pretty good place to get the stationary needed for study or office. The store is neatly organized and clean. Staff friendly and helpful. Prices are above average but one gets a lot in one place.

Doug Smith

You guys never answer the phone....

Matty Piccirillo

Horrid customer service. DO NOT even think about returning any items. Manager was rude and very unhelpful. I called customer service 4 times and got an answer once, to which I was hung up on. I will never purchase a thing from Staples.

Don MacKenzie

Big store for a small town. Great selection. The printer / copy department is well run. Everything worked. At first the cost per page seemed high but the quality and speed made it good value. When I asked the young guy a question he said he did not know but would find out. Correct answer.

Harold Caines

Bought a great phone!

Keith Haskell

Always helpful friendly people

Phil Booth

Very helpful

Patrick Martin

I used to go to staples a lot a few years ago for most of my business and personal needs. But given the cutbacks and the less need for paper and other supplies, I started looking elsewhere for some things. While they still have a number of items that I get there, I have a bit more selection for some items. They are still a solid store with a lot of suitable items. And the staff have always been helpful. It is mostly now when the sales are more targeted to me that I will pick other items up because I am there. And there are a number of smaller items that I still get there.

George Wattam

Spent a total of 25 minutes January 4th 5:30 till 5:55 playing Phone tag trying to get to customer service personnel (their phone system screams out go to another store) i am a small business and my time is valuable if a dedicated line to customer service that was answered in less than 8 rings would make me happy so would a little product knowledge.. the St. Catharines store i so much more helpful...

Joshua Chretien

The location is nice and large with good parking but horrible customer service

Frank DiMarco

I usually have a good and very helpful experience at the copy centre at this location, but the girl that I had the displeasure of dealing with yesterday was completely the opposite. Most unfortunate.

DaviesGarage

Store was clean and organized. I purchased a Geometry set and made some copies during my visit. The man behind the counter helped me navigate through the process and I was able to make copies. He wasn't 100% correct on the sizing procedure and I had to make 2 extra copies to get the correct size.

Kenneth Kissmann

Just walked in to buy a Asus RT5300 Router. Sales kid was on me in seconds. Told him I want to buy this item for $379. He shockingly says "really" I stated yes. He grabs the box and days he will have it at register and starts the additional coverage portion of the sale. I tell him not interested. A few minutes he appears at the register without the router and tells me it will be a few more minutes but while am waiting he wants to upsell me the additional coverage still. I tell him no thanks just cash me out I want to get out and get home. His response is to say it is his job to tells about the additional coverage available. I then preceded to walk out telling him to sell to someone else. I will never walk into this Staples again.

Thomas Twose

Extremely, helpful, thanks a great tech guy!

Ed Hicks

Found what I needed easily. Android pay worked perfectly.

Brian Tozer

Great service

Andy Medhurst

Good customer service. Lots of staff around to help with what you need.

Will Burke

Fantastic staff and great prices. ????

Canning Factory

Not much competition for office supply stores nowadays, I guess Staples is fine for the most part. You can pick up a printer for cheaper than most printer ink cartridges now, which is pretty ironic since they come with a free ink cartridge. So you can get a better deal on replacement ink if you are willing to throw out a perfectly fine new printer each time, which is basically a perfect summary for the horrors of free trade and deregulated industry. So Staples makes me sad for the unsustainability of capitilistic democracies every time I go in there.

Joanna Lucas

Can’t seem to get through on the phone, called every department no answer on a Monday afternoon

Lisa Lockie

Affordable.

Chasity Dawn Bonnell

I wanna job

Laura Ladouceur

Great friendly service

Noel Andino-Ulloa

Great place to shop for supplies

Kam

Good place to get stationary and gadget's under one roof

Jim Conrod

Convenient

april donovan

Nice staff , good prices . Good quality stuff

Eric Lemieux (Eric)

Great service

Steve Crawford

clean store with knowledgeable staff

jay suka

Stuff has no clue when it comes to specific things totally lost. Wanted a gaming monitor and they wanted to sell me a cheap one. None gaming because they are all the same.

D Stewart

After posting on Facebook I was directed to Staples. I needed a Vhs tape converted to DVD and Staples helped me. Big thank you to Benjamin and there was another lady there but I didn’t get her name for helping with the process. I highly recommended them.