Reviews of LensCrafters (Optics Shop)

Vincent de Tourdonnet

We have been going to LensCrafters in Belleville for years. Edith has been consistently personable and terrific, helping us navigate our choices with skill & insight. Very pleased!

PaulPhenom

Quality and friendly service! Thank you Aeleah for taking care of my lens/frame needs.

Barbara Smietanka

Amazing service from the beginning to and and , staff truly professional. They are busy and I can see why . I will send everyone in for sure . Just had an amazing experience. Thank you ladies for you help .

Kiran Kaur (Kirankaur1988)

Always helpful and super friendly So Thorough with the process

Pungi Dorasamy

Overall, a good experience in finding eyewear that suits my needs!

Elsa Josionek

I would definitely go back the lady who helped me was very nice and helped me find the frames I was looking for she was very patient and went over the top to help me out. I never felt pressured or rushed I would definitely go back and see Farnoosh for my next purchase.

Beryl Augustine

We had a very unprofessional experience with this location of LensCrafters. They were not friendly and took so long to get everything done. Last time I am visiting Lenscrafters.

Adrian Baker

Edith was amazing. The second time she has served me. Very courteous and professional.

Alex Diaz

Outstanding client service. Fast and easy process once you made you choice. Social distancing and sanitizing procedures in place. Not a lot of variety in their inventory though.

You will be amazed By mas

Very friendly and inviting atmosphere for my little guys first experience trying on glasses. Being a single mom of 2 boys with no benefits I really appreciated the promo!

Jay Kamal

Great service and selection. Jocelyn was attentive and knowledgeable and helped me choose two great pairs of glasses.

Emily C

The staff are always knowledgeable, helpful, and friendly.

kara fitz

I bought my current set of glasses in the Guildford location. This store is on my commute home from work so I decided to stop in to have my new glasses adjusted as they were too tight. When I walked into the store I was not greeted right away so I stood around waiting for help. After a few moments I noticed an employee was free so I went over to speak with her but as I did another Asian gentleman walked in, me and him made eye contact and the employee then ignored me and addressed him first. As I was in a rush and was already waiting I found this extremely rude. My only explanation to this situation is that the employee was racist as I am a white woman and she an asain woman. Did she address the asain man first even though I was waiting because of my appearance? Who knows but I will never be back here again, that's for sure. Discrimination is never okay with me, this place should be ashamed of themselves.

AmongstTheHorde

Great selection of eyewear and staff that are knowledgeable and welcoming. I had a pleasant experience and was impressed by the lengths staff went to make me feel educated in my purchase. Thank you LensCrafters!

Lucas Harvey

I went in with a new RX and needed RX sunglasses.I drive 6-8 hours a day After the 14 days was up I called and they were finally ready. I was excited. When I arrived to pick up my new $500 plus prescription sunglasses I noticed that I was in fact sold the display frames. The one's that everyone and their mother touch day in and day out. They never even bothered to clean sticky glue from where the price tag was, it was still there. Plus the lenses and frames were absolutely covered in greasy fingerprints. I was taken back that they didn't even bother to wipe them down. Especially with the pandemic going on.

Heidi Bergstrom

Very good service and friendly staff!

Theresa Stahl

I dropped in to get the frames of my glass fixed and I was immediately looked after and glasses fixed for free. PLUS, I was able to see a doctor right away for an eye exam as there was an opening. It was a thorough exam by Dr. Colleen Brown and she made it very relaxing. So happy to get the needed exam done PLUS my glasses repaired in a short amount of time. I highly recommend LensCrafters MapleView Mall in Burlington, Ontario for great service with absolutely no pressure to buy.

Matthew H

I had a free day and decided to see if I could get a new prescription and order new glasses. Thanks to Lencrafter's optometrist and sales associate I was able to do both in only one hour! I wasn't expecting them to be able to get me in so quickly and efficiently, especially with all the new Covid restrictions, but to my surprise the whole process was extremely fast and easy! If you live by Metrotown in Burnaby then this place is a good choice.

LADY P

Thank you for helping me today! The whole team are an amazing bunch and very patient and knowledgeable!

Gav

Really friendly and very knowledgeable.

Maxime Michaud

A few years ago I dealt wth a sales associate at this store that reminded me of Kim Kardashian. I was with a friend who bought a pair of prescription sunglasses and he specifically asked for the original lens to be included. The rude woman refused to give it to him which was strange as he bought it. We where both flabbergasted at her arrogance. Worst LensCrafters location by far. And pretty lady, you're incredibly ugly inside.

Susan L. Greig

I stepped on my glasses today so went and got my prescription check and walked into the Metrotown store for a new pair of glasses. I was able to take photos and send them to my daughter to get help. Staff were amazing and helped me find whatever I needed. My current glasses are broken (also purchased from you 3yrs ago) & patched together and as I was walking out James (Metrotown store) went the extra mile and offered to look at them so I can be comfortable wearing them since it will be a week or more until I get the new ones. I’m sitting here waiting for them. THIS kind of service is exactly why I have been coming to you for my glasses for years and will continue to do so.

Melencio Salvacion

Helpful, knowledgeable & to the point!

Mojgan Cyrus

Great customer service. Hamed was really professional and friendly. I will recommend this place .????

Ryan McLeod

Great staff and super helpful in picking out my newest glasses!

Gaurav Chaudhary

Great store Must visits very Nice staff

Tracy Taylor

Amazing, friendly and helpful staff. My experience is always positive and they are always willing to help anyway they can.

Leyla Bulten

Never having bought glasses from any place other than my doctor's office, I found my experience at Lens Crafters to be worth 5 stars. The professional staff was extremely helpful and the customer service was exceptional. I highly recommend Lens Crafters to anyone in need of glasses.

Tammy Allan

Thank you for all you do!

Jim

Knowledgeable, friendly and unrushed service are what you can expect from Edith at LensCrafters. Definitely recommend them.

Paul E.

I know that I can always expect first rate service and products at the store. The staff are knowledgeable and always give you their honest opinion on frames and lenses. I never have to worry about damaging my glasses with the great insurance plan available.

hamidreza aslankhani

Excellent customer service with great staff. One of the staff members named Dustin was very helpful and patience. Thanks

Ein Ro

5/5 the best source for eyewear in Burlington. Hayley helped pick out frames that are perfect. The optician doing measurements was very nice and respectful. I had fun buying glasses and that is something I never thought I would say. Thank you LensCrafters!

Kevin Perry (Dynomite Mobile Dyno)

Staff was friendly and helpful, but also not pushy and let me be while I was browsing for new glasses

Peter Vandermeer

Exceptional service! I only.buy from lenscrafters. Love the products, professional conduct and personal experience. EDITH IS A STAR ! bought many glasses from Edith and.will.be back again .

Jonathan Bickerstaffe

Amazing staff!thank you for your help and patience.

waqar khokhar

Excellent service

Aisha Syed

My husband placed an order for glasses and when he went to pick them up there not the same frame. He realized only when he got home. Due to COVID he didn't go back. Also very expensive.

Kole Hui

Very friendly and professional service. A lot of frame selection.

Simon Cunningham

My family and I have been getting our glasses here for 10 years. The replacement insurance is highly recommended. Especially for kids... it’s hassle free and worth every penny.

Jose Bermudez

Awesome experience!

Xinyue Tang

Got a pair of lenses and fixed my old frame here. Very nice service!

Ning Zhou

The service is great from choosing the right size of glass frame for me, quoting the price with promotion, recommending an eye exam next door on the same day, to submitting the order with the latest lens prescription and near home store pick up option.

KC M

My extended warranty was over by 2 months and after a little negotiation they were good enough to fix my glasses for a $25 deductible

Cian Wright

The Dr's office staff are friendly and courteous. The wait for appointments aren't too long 15-25 mins. The doctors are knowledgeable and listen to concerns I have for my childrens' prescriptions. The glasses shop staff are friendly and knowledgeable. They were very patient and provided advice on styles and additions I wanted on the lenses.

Aline Al

Yvone (Mentrotown store) is accurate, quick to understand and good at negotiation. Congratulations!

drdog19

excellent service, very happy with knowledge

Philippe Yu

Got glasses here and they promised to ship it to a different location as soon as possible. They sent me an email saying they did, but they never did. I went to the other location many times until I realized they failed to ship it, leaving me without glasses for almost an entire month. As a result, I was able to pick it up on the last day of the return period, and by the time I was able to use them that night, I was no longer able to return it, leaving me with glasses I am extremely unsatisfied with

Helen Chau

All staff were super friendly as soon as I walked in. Nicole and Rhian offered great advice on which frames to choose when I couldn’t decide and I took a long time deciding! I ended up getting 2 pairs of glasses for an awesome deal!

Aria Rasouli

One of the most horrible customer experiences I have ever had in my life! We bought a pair of glasses more than a year ago and returned right away. Company was supposed to return the insurance portion to the insurance company and we found out after a year. After a few calls to the store they accepted that they never refunded the insurance portion. They asked us to wait for a phone call so they can refund it. After a month we called again and the lady (Farnoush) said "it was your fault for not following up" well, we did when we found out. They lady told us in a very aggressive manner if we want our money then come to the store! She then said to contact the CEO to complain! Really really bad, really bad! Costco charges half of what they charge and they actually are respectful and they don't withhold your money until you forget.

Mr. Dorman

Have been to this location a few times now and the service is always excellent.

Lynette Thibeau

I went in with my own frame, asking for bifocals and came out with new frames, progressive lenses and a good feeling. I saved $300 by order a new frame and lenses instead of just lenses. They offer a CAA discount, too. Trish was great help and showed me possibilities and gave suggestions that weren't price based, but made sense to my situation. Can't wait to get my new glasses.

Michael Prasad (QoqoBean)

WOW OH MY GOD! IM OFFICIALLY HOT! This is my 2nd pair i’ve bought from LensCrafters Metrotown. Marilyn was so helpful and she was so patient with my indecisiveness of picking out which glasses would best suit my face. She was quick, patient and very professional. She’s so polite and just a hype woman! James knew what looked great for my face and was so accommodating to my new look with my job (on-camera work) . I will be definitely coming back soon!

Margaret Bourassa

Once I came into the shop for a brand new set I was welcomed with such enthusiasm to get me the best deals she had also taken her time to pick through all possible versions of frames just to match my style and price point. Was very pleased with the customer service provided by Hayley.S

Kodie Trahan-Guay

Tricia was super amazing helping me with my glasses!!! The staff was really nice and when I explained I had just graduated and couldn’t afford expensive glasses they didn’t judge and helped me find glasses in the less expensive area that were really nice!! They’re also following strict and safe covid cleaning procedures!

MahafsounLair

Kind of a strange environment. We walked around for 15 minutes inside checking things out alone without anyone to help us out. After I finally chose a pair of sunglasses (which would cost over $500 after tax), the lady said that they only have the display one to sell. The one everyone and their grandmother played with. She went back to see if they have another one in stock and said that another shop Downtown has it, but that shop also only carries 1 pair to sell - the pair they use for display... which I thought is super weird, expecting your customers to be okay with purchasing a luxury product at full price when it has been on display being played with for who knows how long. Really strange from a shop that carries expensive things.

Shivraj Jhala

Bought two pairs of prescription glasses for me and my wife. Fair price for the two pairs but 1) didn't set the prescription right & surprisingly didn't accepted there mistake. I had to go to my optometrist to examine the glasses and then had to comeback to request them to do it right! 2) Overcharged me 83$ by mistake and again had to visit them to do it right! Fall for the first few reviews on maps and ended up making total of 4 visits from Hamilton to Burlington to buy prescription glasses. Not recommend but If you end up there make sure the lady charged you right and if visiting for prescription always ask them to recheck it before leaving the shop.

Karleigh Semach

All of the employees at this location were extremely kind and helpful! I will be recommending LensCrafters to everyone who needs new glasses!

Sarah Canete

The lady who interacted with me was okay. I liked her customer service really well. I ended up buying a pair of nice Coach eyeglasses for around $250. However, I'll rate my experience with 2 stars and this is why: I asked if they had another pair wherein the lenses were scratch-free since the one I just bought had tiny scratchmarks and they were driving me crazy. Since they didn't have any in stock, she ended up calling other LensCrafters stores. One of the stores she called had the glasses but she couldn't guarantee that the lenses were scratch-free. I was so confused at this point. So instead of going all the way to Lougheed, I asked them if it's possible to just change the lenses themselves. I thought it would be a reasonable request. I was willing to pay more if necessary. However another lady who interacted with me told me that they couldn't change the lenses because it was a "demo lens" and they couldn't do it. She told me that the best she could do was clean it. But of course, a clean can't get rid of the scratch marks. So I declined and left feeling a bit frustrated that a store called LensCrafters couldn't change the lens of the glasses I just bought from them. I ended up going to the Optical section of Superstore and the manager was really friendly and he helped me with my problem. I had to pay an additional $70 for my new lens but at least now they're scratch-free and just how I like them.

Aiden Girdler

Always an amazing experience when I’m here. The workers and optometrists are extremely friendly and understanding which is super refreshing. Quick service and amazing selection! Shout out to Haley and Ariana!

Brandon Paul

My glasses were bent as I’ve sat on them a few times. Walked in for an alignment and they adjusted it perfectly. Quick and friendly service !

Avril Swaby

Staff is courteous, attentive and very helpful

Ahmad Fallah

The most aweful place to buy pair of glasses, it's a total rip off... have spend more than $725Cad on my glasses just wasted my money not worth it at all. Extremely unsatisfied with the service and price.

Jeff Arndt

EXCEPTIONAL SERVICE AND TALENT! Edith has helped me pick out glasses multiple times and each time she is professional and very knowledgeable on products. GOT 3 pairs of Oakleys 2 sun for my outdoor activities and one clear , extremely happy, they fit perfect. They fit the needs my lifestyle. I have received multiple compliments on the style of the frames. She refused gratuity from me so I would appreciate some form of recognition on her behalf. I will.follow up with the store directly, thank you.

Ken Bisson

The staff were very pleasant, professional, and personable. The latter is very important to me as a good blend of skills. It was a good experience that I would repeat and recommend to anyone else.

Mike Roy

Dealing with your store was a peasant experience

Scott Nguyen

It was my first time in the store, after getting my eye exam done, the sales representative helped me throughout my experience. I kinda knew what frame I was going for, the rep explained what was new between lens technology through a smooth transaction and just wanted to say a Fantastic job for the helpful support, you placed a big smile on my face today. Once again, thank you for your patronage,

Megan Williams

Great selection! Everyone was super helpful there! Morgan was great to work with!

Winnie Ng

I would give them 0 if I can. I got my glasses in April 2021. Since then, the left lens developed a small crack twice. They did replace the lens twice. But now, just a few weeks later, there are little inscriptions and symbols on both lenses!!! This is unbelievable!

Rhidian Bevan

Friendly and attentive staff, good selection of frames.

Justin Smith

The woman helping us was extremely helpful and patient. I'm definitely coming back to this location!

Stephanie Foeller

Great selection of frames for everyone! Service was over and above my expectations after having been to other local optical businesses. I will return in the furture!

Bashar Al-Jamal

I have been shopping for my eyewear needs at Mapleview LC for many years. I have enjoyed building the personal relationship with your knowledgeable staff who always took the time to understand my needs and how I intend to use my eyewear whether it is for sports, work, etc. I have always enjoyed the fact that they take the time to explain to me the options I have and why they matter and/or relate to my intended use. I know I am making better choices with my purchases as I am making an educated decision . Thank you for your knowledge driven service !

Danica Elias

Despite how busy it was it was well staffed and I got help very quickly. The lady who helped was very friendly and helpful and made the process very easy. Will definitely be back!

James Currie

So I was just in this location getting my glasses repaired that I purchased 5 years ago and they repaired them at no charge. t These ladies are stellar, thank you so much

Parminder Kaur

Abdul is really helpful and amazing !!! Thank you @Abdul LensCrafters

Krystenne Clarke

The woman who helped me was so kind! She even took the time to clean my glasses inside and out! Thank you so much!

Jeff Boldrick

Same day appointment was a pleasant surprise. Very friendly and great service!!!

Judith McDermott

X Excellent associate helping with choice of glasses and professional approach. Everything moved along smoothly. Always happy with LensCrafters.

Lisa Deschamps

Today Wednesday 12:00 noon two people on a very angry Native customers said she had been awaiting already 20 minutes. All I need was a screw to be tighten only after 6 weeks of my new glasses .Not once did eairher of your two employees look up at all and say so sorry I'll be with you on a short time .Seriously the lady from your teck lab was helping out indeed but neaither of them approached us both at all if this is What You call customer service Shame on you all. Seriously its back to school in 3 weeks. Sorry why are your staff taking breaks at lunch time today I was late by half hour so I'm just wondering yes staff needs breaks lunch but why at noonish I'm rethinking where I can go to get eceptial customer Service I'd rather go to Lens crafters

Rachel Rakievich

Edith was very helpful and personable when I came in to purchase new glasses. She made my experience fantastic and I really appreciated how comfortable she made me feel.

John Caldas

Dustin, sale associate, was amazing. Made my experience a lot better.

Paul Nowak

Andrea was absolutely wonderful helping my wife today. Thank you so very much and definitely recommend this location!

Alex Boekestyn

Excellent service! They fixed my glasses in a couples minutes and really take great care of their customers. Thanks!

Stephanie Rose

Trish the optician was so helpful and so friendly. She really made my experience wonderful. Dr. Lorraine was very professional and also very friendly and answered any questions I had very thoroughly. Overall it was not an experience I was expecting to be so easy and affordable during this time and I was pleasantly surprised. Thank you!!!

Abhishek Kumar

Thank you Edith, for helping me understand elegance. See you around :) Abi.

Tejas Vora

Really bad experience. I had done lenses with proper coating and will other good things, as I work on computer pretty much 10-12 hrs. a day. Almost cost me $600. And these high quality lenses were recommended by LensCrafters employee himself. Also, purchased extended warranty. After almost 11-12 months, I couldn't see properly their glasses, feels like something is stuck on them. Went to LensCrafters today - they said, the coating on lenses is worn off and they couldn't do much, no answer as to why it could happen, their answer was, you must be exposing lenses to steam and hot water, which I don't at all. Their answer on $600 glasses was, can't do much, buy a new one. What a terrible customer service, and terrible quality of product that sell. Thoroughly disappointed and will never go there again. Also, will recommend to stay away from them, there are much better quality and customer service stores around. No more LensCrafters. Really disappointed. Update: Today, I revisited this place - after getting a new prescription - so that at least I can get new lenses in my existing frame. I explained that there was a mistake on my part that I wore the glasses couple of times in Sauna (I did not know that I am not supposed to that (I have been wearing glasses for 23 years) - or nobody at lenscrafters told me to do so - and the response at this time - cough up $405 if you want new lenses. Called 1-800 number - and to my surprise (or no surprise!) - all calls options on the call tells me to go online - not a single person on the other side. I guess this is a classic American Capitalist mentality company - Canadians, stop giving your money to this company - there are tons of reliable and cheaper local options then going to such company. And yeah - staff today was completely unfriendly. Manager says - she is new to location! what a stupid answer - as she has been working with company for couple of years! Stay away from LensCrafter - not just this location - any location!. I will give this location and company a ZERO star if possible!

Chen Bonnie

The manager was helpful but one of the technician on-site was not that great when I returned in January. Sometimes it is a bit headache to find the right frame, but without someone whom could patiently explain the difference might turns the shopping experience into nightmare. I have been shopping with LensCrafters, and I do not recommend this location.

Simon Megicks

As always, great service. Very personable staff.

Paper guy Dave

Superb experience from the time I called until my visit and purchase of new glasses and sunglasses. I honestly could not ask for more from a place of business. Knowledgeable, helpful, kind all the staff members helped in what is really a difficult purchase. I lost my previous glasses and was going on vacation shortly. They checked and re-checked that the new glasses could be ready on time. Once assured that they could be I ordered. I honestly cannot say enough about the professionalism and friendliness of all staff members. Thank you!

Christina C

Great service :)

Murali Nair

Doctor is really good, was listening to the problem. Didn't buy it from here just got the assessment

Darc Rayvenne

Excellent service and great selection.

王禹璇

Really slow service! I just come here to pick up my item, but have stranded here for over 40 mins. If there is a 0 rank choice, I will choose that with no doubt.

Travis N.S.

Amazing experience, Jocelyn was fantastic. The store was respecting COVID protocols, I felt very safe being in there. Jocelyn was very personable and provided amazing customer service. Thank you!

Robin de Jonge

Ive tried multiple times to make an eye exam appt at the place here. Website appts - doesnt even work at all. Tried several times and on different computers. Ive also tried calling several times to make an appt and never in my life have i called a place and let the phone ring as many times as it. What, do you need to actually walk in and make an appointment now ???

Teegan Langis

Honestly this store is the best lenscrafters, they are really kind and patient with each customer and will full service on my glasses. I had my glasses stepped on and it was badly bend, and the girl said she could fix it. When she came back, my glasses looked brand new. I'm so happy that Amber was able to fix my glasses. She is really knows what she is doing. ♡

Sean Wilson

No complaints! I went in a couple times to choose frames and was greeted but not pressured into purchasing anything. My glasses were ready early and I dropped by a few days later to get them adjusted and the sales rep did an awesome job. Very pleased!

Sal Cordeiro

Nope, except that you might want to put signage up to tell people not to touch the glasses.

angela dean

A bit expensive but worth it, very professional and good service.

Jag Panesar

Service was fantastic, and they were not pushy for sales in any way.

Pershea A

Great experience! Highly recommend. Really appreciated all the help from Edith Karska for helping me pick out a perfect fit of glasses. She has great advise, lots of patience and overall provides amazing service. Thanks !

Sandrine et sa smala

They tell you 7 days to have your glasses. It's been 10 days and still nothing. And I can't work without glasses. Nice, isn't it?

Rishin Chatterjee

Excellent!! Kooroosh and James are both superb.

Richard Wakelam

I’ve purchased several pair here. Excellent customer service and professionalism. Hameed was a pleasure to deal with as well as the rest of the staff.

Karma-lita Sewell

Thank you Lens Crafters, for the acceptable Customer Service and frame care. I would have been lost if the Frame Repair Service was not available.

Tessa Roberts

I was helped by Abdel last Saturday. He was very polite and helpful in helping me find my first pair of glasses. Very impressed by his service and expertise. Aside from the delightful service I got, Lens crafters is a great place to go if you are wanting to look into premium and designer frames. They always have amazing promotions buy them at a great value. The service from everyone there overall was great and frames and cleanliness of the place is always being sanitized.

MONICA M

Everyone was so nice and friendly to my pre-schooler. He picked the glasses he wanted and they got it ready in an hour. Not bad for our first time getting glasses.

Alex Moorjani

I prefer to go to LensCrafter because they really care about quality and customer need. Found out my insurance doesn't cover me a lot but it is worth it to add more money to spend my new glasses and lenses. Well done. World known and reliable. Yvonne was nice and friendly, help me to selected my better glasses. Keep it up.

Arend Getkate

Had to get a set of glasses in a hurry, service was efficient and prompt at a less than expected price. Oh, and I was out the door with them in about 45 minutes, not 2-3 weeks like the other places I called. My family recommended them and I see why!

Susan Williams

My husband and I recently bought glasses and the staff were beyond helpful. They spent lots of time with me, I take alot of time! They gave relevant tips and were very knowledgeable about the product! Highly recommend!

Ananth Sundaram

Awesome service at this location. The representative was very helpful with my choice of frame and glasses. She patiently cleaned my current eye glasses and even changed the nose bridge /pads Thanks for your wonderful service Ananth

Julio Darvich

I definitely do not recommend this company. On November 26, 2021 I paid for an order of my bifocal glasses and it is January 13, 2022 and my glasses still have not been delivered.

Alison Davies

Always a great experience. The nicest staff - so helpful and they focus on you, not running off or getting phones - you feel like you matter

Sad China (Sunny Chen)

The manager clocked out while I was waiting for assistance. Nobody helped me for over 45 minutes and employees couldn’t find another customer’s glasses for pick-up the entire time I was in the store. The customer was being yelled at, despite the fact that YOUR employees lost HER glasses. I stood around, wanting to pay for my glasses, with nobody to help me. The associate who checked me out (Christina) kept deferring me to the employee who was already helping the customer with the missing glasses. Maybe Christina didn’t want to sanitize my tray? She didn’t actively listen to me, and couldn’t answer my question: “How much for the anti-glare feature” until I explained it several times in different ways. She projected her assumptions onto me and couldn’t clearly answer how anti-glare works. She said “Your current glasses have it, actually” instead of relaying info on how the coating performs under studio lights, which is what I needed to know, since I don't use my current glasses for filming. She didn’t want to interact with me even though I was polite and patient while waiting for her help. She even went to chat with her coworker while I stood, waiting. It was only after taking out my insurance card and wallet that she put on her fake customer service voice. Maybe she thought I wasn’t really going to buy my glasses? Why would I stand there for 45 minutes... Anyway, the other employee who dealt with the missing glasses apologized to me about my experience at this location, but Christina, who tried to up-sell me after seeing my insurance, did not. She didn’t even thank me for waiting. A pandemic isn’t a good reason to make other people feel bad, especially if you’re already at work. We're all just trying to get through this, and I don't go out all the time anymore so this experience was disappointing. Not to mention, the security guard stood beside me and stared at me while I tried glasses on. Not pleasant and it made me feel uncomfortable. Now let's see if LensCrafters Metrotown misplaces my glasses... I'll be back with an update!

Master Plan

Thank you Koroosh.

Denroy Stewart Property Solutions

Excellent service today from Upinder Other staff should take lessons from Upinder on Customerservice stilll

Nima Ebrahimi

My wife and I chose couple of sunglasses online, and then went to store to check and pick up. It took us 10 min to do a $700 purchase. Fast and safe purchase!

Tina Vasvani

Well organized store for social distance and sanitization protocols. Staff attentive and very helpful.

Rafael Tejada

Good customer manners

Jin Chou

Awesome thanks to Amber. Quick and efficient, welcomed us into the store with a bright smile. Would be visiting in the future for glasses needs.

Rimmi Design

Wonderful staff with a bright and cheery attitude! Very, very knowledgeable, - from frames to lens type...and ready in about an hour! Wonderful!

Andre Riebe

Kind of rude service when I told them I scratched my lenses and didn't buy the extended warranty. Then they quoted me 375 bucks for replacement with a 2 week wait. Went to Basic Eyewear instead where the cost was 95 bucks and they did it in on the spot. I will not be returning to LensCrafters.

alicia jones

Maryam was incredibly friendly and nice while picking out my glasses, my service since her has been subpar at best. I was initially quoted that my glasses will take 7-10 days to arrive which is already a long wait compared to any other place I have bought glasses from before. I checked in after day 5 and was told they would come on the 7th or 8th day. On the 9th day I called and a lady with poor customer service answered. She told me that it usually takes 10-14 days and "weekends don't really count". She then told me that they will be here 2 weeks after placing my order, which is ridiculous when I paid $400 for these glasses hoping they will be here in time for my plans early next week. The lady was unprofessional and lacked manners. She did not apologize for the delay even though I was polite, and when I said thank you at the end of the conversation she simply responded "k bye!". I loved Maryam but I will never purchase glasses from lenscrafters again, very overpriced, slow and poor service.

Melissa Wauthier

I would like to thank Amrit, I would recommend her to everyone I know. She was very friendly and a great help on suggesting frames to pick out! Also she was great on helping on me great the best deal in-store.

Gregg Shanks [Staff]

I had an absolutely positive experience with the staff at LensCrafters Mapleview. The salesperson, Hailey, who helped me find my frames was especially helpful, and she provided me with lots of options, both in my purchase and in my payment. The eyecare experts were supportive and helped me in my transition to a new set of glasses.

707DerbyTeam

No wait time, there was trained staff ready to help straight away. Lots of selection. Open at convenient times. Good experience.

Moona Khan

I had an exceptional experience shopping for glasses. From the appointment booking to the in-store experience - everything was handled well. They have excellent precautionary measures in place for covid. I was given a tray to select and try a certain number of glasses (they asked me to not put it back on the shelf so they can disinfect it) I was helped in finalizing the frames and educated on the lenses. They made sure my concerns were addressed and I got the best deal. Loved the experience!

Anita Juan

The trying of frames was hassle free and the staffs were helpful.

S S

Great customer service, made the purchase quick and easy!

Karthik Ganesan

I bought a pair of prescription glasses here. Farnoosh was of great help. She helped me with selecting the frame, and the right lenses with all the features I was looking for. I highly recommend this store to anyone looking for eye glasses.

K Kassem

Great selection, fast turn around. Terrible prices! Unfortunately, their prices are ridiculously marked up, even with their "discounts". I even considered having my existing framed re-lensed, but their quote was nearly three times higher than elsewhere ($298 vs $90). They tried to convince me to get new glasses (since re-lensing was so expensive), and I did find many nice designer frames. However, after looking else where, I found the same designer frames for half their price. Service dad alright. Both times I visited, it took awhile for an employee to contact me, though they were very friendly when they did. Very much about the sale though, rather than helping to choose frames. Convenient, due to the fast processing and large selection, but prices are outlandish.

Marcello Lins

Couldn't hope for a better experience. Really. Me and my wife were helped by Andrew, a really friendly assistant that not only helped us pick the right frames for us, but also carefully explained the different lens types, recommending the best ones for us (without necessarily trying to up-sell something to us). The frames are now ready for pickup, only 5 days after ordering them. The store also bills directly to your insurance company (depending on which on you have), which is way better than having to pay by yourself and issue a claim. Also, if you don't have a prescription with you, there's a optometrists clinic attached to the store so you can simply book an appointment and get examined by the doctors next-door. Excellent staff, professional people, best prices for frames and lenses I could find. What's not to like ?

Derek Gulkison

Super awesome. All on staff helped me when I asked for opinions. Hadn't had my eyes checked in 34 years. Pretty stressed about it. They fit me into the best glasses. Thanks folks!!!! Can't get that service at Costco. Very happy

N8 MS

She patiently showed me all the possible cost my lens and glasses could amount to. That includes if it's progressive, UV stuff, brand name, etc. She presented me 3 or 4 pricing to make me compare and make a sound decision. That's what you call customer service. Thanks guys!

Jacqueline On

The whole team at LensCrafters are considerate and very knowledgeable in their craft. Their service was excellent and they were able to help me find a pair of glasses that suit my needs. Thanks for all your help!

Catherine Hallett

Very very friendly staff and extremely accommodating! Edith and Marie did a wonderful job helping us and found us the best deal possible! Highly recommend visiting and talking to them, they will guide you to your perfect pair of glasses.

Shirley Wong

Staff is very friendly, and always readily available to help. I would recommend this location to anyone. Also bonus, they will help to adjust any pairs of glasses (theirs or not) at no additional charge which is always so helpful, as most eyeglass wearers understand that glasses always need to be fine tuned and readjusted every now and then.

Tausif Ahmed

Great variety of frames from various brand. All great. It’s always hard to choose one when you have such variety. Plus I think it’s the friendly staff that makes people see clearly.

Jon Sanchez

crafters at its finest ????!!!

Angela M. Porisky

If you're looking for a trendy pair of glasses or prescription sunglasses, definitely go try on a few pairs. The friendly & knowledgeable staff help making a decision effortless!

Bonnie Redden

Great selection but Horrible Customer Interaction. I am using that term instead of customer service as there was no service. Rude staff. I have a complete lack of confidence that the staff has had any training in how to actually fit glasses. 1 customer : 3 staff and was being rushed. My first experience with Lenscrafters will unfortunately be my last.

Antonio Arevalo Solis

(Translated) Perfect attention, very friendly and professional (Original) Perfecta atención ,muy amables y profesionales

Sunlight bby

Had such a great experience finding the perfect pair. Was nervous at first because I wasn't sure I would find something that suits me especially since I never wear glasses. The staff was so friendly and made me feel confident about my choice. They were incredibly helpful and were there to answer any questions I had. They made this experience for me super fun and exciting and I look forward to rocking my new pair.

Jeremy Chisholm

Great service from Jocelyn in helping me select a new pair of glasses and sun glasses.

Sarah Que

Amazing staff! These ladies are hands down extremely amazing! My daughter and I couldn’t be happier with all their help I wish I knew there names!!! Thank you so much for everything! Looking forward to seeing them again when I pick up my glasses!

Shaineel Sharma

Sales rep Lin was very professional and kind, helped me pick out a pair when I was indecisive and helped me by sending my finished glasses to a closer location for pickup, great experience

Abbie Oabel

LensCrafters at Shoppers World is the best one I’ve been to! Upinder was amazing and helped adjust the fit of my glasses to perfection.

Jennifer Trayler

Excellent service from the moment I stepped in the door. I was greeted right away, explained my price range and what I was looking for. I answered some questions on styles that I like and given a selection of frames to try on. I’ve never made such a quick decision in purchasing glasses. The man that helped me was excellent! I wish I experienced that level of service everywhere I shopped.

Davis Dorriesfield

I should have turned around and left when I saw a customer furious that her glasses were incorrect and they refused to help even though they bought them 5 days ago. They told me I could get my glasses within 1 hour. After arriving I was told I would have to wait 10 days. I highly recommend going elsewhere for glasses such as driving to Kingston. Poor customer skills and outrageous price for lenses. If there was an option for 0 stars I would have put that. The chain standards team should really make a visit to this store to correct these deficiencies and discipline the employees who work there who choose to do this to their customers.

Brendan Killeen

Excellent staff and competitive prices. They took their time to understand our needs and provided excellent service

Ian S

Excellent services at this location. The staff are knowledgeable and friendly. Quality products and unbelievable attention to detail.

carol-anne braganca borba

Only good thing about this lenscrafters my eye dr is nextdoor, another issue staff is to snotty asked them if I purchase glasses they can g Help me with the claim you they said do it yourself. I am like forget I go elsewhere

Micheal De Jong

Broke my glasses and brought them to Lenscrafters to be fixed. Repaired and ready the same day. A+ customer service from Edith. Such a lovely person. I will 100% return if/when the need arises.

luis hernandez

Been coming to this store for about 3 years now, Koorosh as always is very helpful and friendly, thank you !

Daniel Arrascue

A+ service!

Dan Corkery

We were quickly and accurately assisted by a very friendly staff. When we picked up our first progressive lenses, Amrit fitted us and described what to expect. She was quite friendly and knowledgeable. Great service.

Paul Drabble

Great customer experience. Buying new glasses can be daunting but these guys made it an easy process and I got the glasses I wanted.

Prabh Sandhu

I loved the service plus the glasses advisor is so nice and helpful. I forgot his name but he is the best Thank you

Bardia Bayat

The best service ever!

J

Worst place to get your glasses they have a employee by the name of jaya she have No customer service skill i donr know why she is still employedby lens crafters She gives you wrong information about your insurance coverage AVOID THIS LOCATION AT AL COST.

Gary

They were very helpful. Good selection

B L

Free nose pads change service. Speedy and friendly!

Doug Miles

Very professional and attentive. Great selection of frames, and honest feedback

Pat Leonard

Courteous, and helpful. Hannah looked after me today she was very nice and patient as I had forgotten certain information, but we got my gasses ordered. The 3 staff working today worked well as a team helping each other out as required ensuring customers needs were seen to efficiently with no delays. I have been in before and been helped by the others and they are all great. If you require eye glasses or help with your eyewear I highly recommend this LensCrafters Store.

Brian Byusa

Great service, but these folks are seriously demented. Bought Ray Bans (cheap frames), and lost them at the airport. Came back to ask them to give me my PD ( pupillary distance), they sent me next door to to Dr. Luu, who sent me back to LensCrafters. LensCrafters sent me out politely as they don’t measure the distance between pupils!? ????????‍♂️

John and Marie Hollingsworth

I replaced the broken frames on my current glasses. The staff were extremely helpful and the the lenses were installed in the new frames while i was in the store. Great service. Thanks.

A M

Very helpful delightful honest and quick. Just the way I like my shopping done. Will keep coming back thank you Marilyn ????

Yida Mao

My dad dropped his glasses and twisted the frame. We went to Lenscraft at the Metrotown center to see if it could be repaired. A nice lady named Joyi skillfully adjusted the frame back to its original condition. She was very professional and courteous. It’s such a great experience visiting this Lenscraft site. Thank you again, Joyi.

Wilkit Woo

Went in there looking to purchase a pair of sunglasses. Online website and in store signs clearing show the promotion $99 frame + lens, no charge for tint. A lady (licensed optometrist, didn’t get the name, talked very fast) told me that sunglasses were different, $99 only for clear, I have to pay the full price of $150 + lens $1xx totalling around $350. I told her that the frame was from the $99 promotion and she still kept saying sunglasses are different and tried to rip me off with expensive lens which I don’t want. When I decide to purchase a $500+ glasses like the one I am wearing, it won't be at your store. Happy to be spending money elsewhere

李金凤

Irene was super friendly, and was fantastic in helping my sister choose a pair of glasses that suited her face while comparing the pros and cons of each pair. She printed out a price quote for two pairs we were deciding between and patiently went down the breakdown of each one, making sure we knew what all our options were. I would come back here just for her friendly service :)

Dee Dee

Great experience.

Theepak Venu

DO NOT GO.... If you care about your eyes and money then this is not the place for you.

Lili Sullivan

I really liked the Dr who performed my exam. She was able to explain some things to me that was very satisfactory. The young lady who served me today was not just professional and courteous but very helpful with my questions

Sandra Gauthier

The sales lady (I didn't get her name) that looked after my husband and me during our visit was very friendly and helpful. When picking out frames she knew just what we were looking for which made the process very fast and easy.

William Austin

Shop somewhere else. I used to go here because of the quick turnaround they used to have. N onsite lab so now you are paying the same insane prices while waiting the same time (if not longer) than many other cheaper stores. They eliminated the only reason to shop with them

Curtis McGregor

Excellent service and selection. Very attentive staff. I will be getting all of my glasses here! Thank you to the Lens crafters team for making shopping for the perfect glasses for me so easy!

Anthony Nowicki

Go see Marilyn & thank me later

Mumu Mua

Professional team!!!!

Sandra Perez

New and Trendy selection of frames

Leokins

I am a student and told the sales person I was on a budget. They were fairly nice but they kept giving me $300 dollar frames to try and said lenses will cost another $300-$400. At my old place, lenses and designer frames only cost $300 together.

Nicole Dyke

I have been buying my glasses at the Lenscrafters location in shoppers world for years now and they never disappoint. The staff are so friendly and accommodating. I mistakenly chose the wrong coloured frames and my sunglasses were too big with my lenses. They let me exchange the frames for a different colour and had me choose another pair of sunglasses. I felt so silly but they were so kind and knowledgeable. I almost chose the wrong size sunglassea again. But thry checked the size and gave me alternatives to choose from. It's customer service like this that will keep people coming back

Tao Zhang

very patient and knowledgeable staff. thanks.

Karen MacLean

Zoran is fabulous. He is very knowledgeable about the products they sell and is really good at choosing frames that suit you. Very pleasant to deal with. I would highly recommend working with him in the future.

Lyndon Akiwenzie

Anneisha is a credit to her company, she had the patience to understand my needs and really went above and beyond to make me feel at home in her store. Whether you are buying or there for an adjustment or cleaning, she will make you feel welcome. Katie was also very helpful and made sure my order was precisely done. I also enjoyed my eye exam with Dr. Khan. I would recommend this whole team because my best friend has my back, but Lenscrafters has my eyes! I just wish Luxxotica would invest some money in bringing this tired-looking store up to date. The staff are literally working with the best they have.

Kathy Baker

i will call for sure to book an eye test, the service for my new glasses was truly a blessing for me to see better, the staff was super friendly, to have my new glasses especially on a saturday was great thanks again

L.A

I have been going to this location for years. Even after leaving Peel region I still go back to get adjustments and to get new glasses. This Lenscrafters has the best customer service from any that I have been to. So I will drive an hour extra to go here instead of some other locations where they can't be bothered to take the time to explain things or even print a quote out etc. Also some other locations the employees have an attitude problem. An extra thanks to Nicole and Amrit at Shoppers World location - ur customer service is greatly appreciated and noticed.

Sumesh Malickal

Just got my frame serviced.It had a bent and they did a great job fixing it. I purchased it elsewhere but they helped me.Amazing service and professionalism

Jana Evans

Overpriced frames. They are 50% cheaper online, same brands and model numbers. Check first before buying here. If they care about customers they would match the price but they don't.

Melissa Dela Merced

Great service!

eric lam

I had a bad experiance with other glasses places. Coming to the Metrotown one just makes me feel really welcome. They explain everything very well and helped to claim my insurance. Love my new glasses thanks to Optician Amber

Jennifer Cox

Went in with a desperate need for a new pair of glasses. I figured it would take a week or two, but an hour later I left wearing my new glasses at the same price I paid for glasses in the 1990's. Professional staff

William Julian

Awesome Staff Reasonable Prices and Friendly

srinivasa srikanth

Very nice and courteous service. I went in for a cery small job to fix my glasses . They provided excellent service. Keep doing the great job.

Paul Thola

Ask for Jocelyn! I purchased a pair of progressive eye glasses and a pair of progressive sunglasses. I received excellent customer service from Jocelyn. She is knowledgeable and she had my best interest in mind and I felt she did her best to get me the glasses I wanted and the best deal for me! I definitely recommend LensCrafters at Metrotown.

Jay K

Good eye-wear selection.

Marie Wagar

I am so happy with the service here. One of your associates “Marie” helped me pick out my beautiful frames am I only tried on a couple of pairs. When I came back to have my frames adjusted Susan served me in a most pleasant way. Thank you for choosing such pleasant staff

Fourth Lane

My daughter had an eye exam done by Dr. Sana Owais today. Paid $115.00 for it. Even though due to the covid-19 pandemic, contact lens fittings are not permitted to be done, and mentioning this fact to us as well, stating that she is unable to do it in anyway this doctor charged us the fee of 50 dollars for a contach lens fitting having just given free samples..!!! This relects very badly on Lenscrafters and the doctors office of DR M CHIU DR. K FONG AND ASSOCIATES that is located at Shoppers World which is part of this establishment .

Juan Nunez

Extremely disappointed with the customer service level. I had been there and the lady that had helped us was nice, that's why I went back. This time around when I walked in there was an older lady (with a European accent I believe) that was really nice and helpful but she was busy with every customer that walked in. The other 3 people that were there working completely ignored me, didn't even say hello. I was waiting for the other lady but I had to leave soon, so she asked the male that was working there to help me. Horrible customer service, seemed upset that he had to help me and that I wouldn't go for the most expensive option. They have a sale on Armani Exchange glasses right now, even though I had chosen a pair of those glasses he never once mentioned the sale. If I hadn't asked about it he would have never said anything about the sale. He could have even up-sold me within the sale prices and I would've have gone for it because I would still get ~$400 pair for about ~$200.

Michelle Sever

Friendly staff. Been there twice in four years. Just find they do not listen. Gave my cell number when I ordered my glasses. She repeated it to me. My daughter has been there also. They called her phone while she was at work. Telling her the glasses were in. They are mine not hers. So two different cell numbers.

L Stra

Friendly staff, nice selection.

kiran patel

I have been taken few eye exam in other locations but would like to say the way they do exam here is quite satisfactory. Dr. Owais is excellent. She is very kind and explain the test to you while having eye check up. So 5 start for Dr.Owais's treatment.

Jen

Awesome service, very friendly and helpful.

heide sports

Phenomenal service at Belleville location! Very pleased. Professional, quick and friendly. Edith and team. Thank you!

Teah Robinson

I went in for non prescription sunglasses, even during COVID-19, everyone was super friendly, super helpful and when I finally decided on a pair, the woman that helped us to checkout was AMAZING. I will definitely be buying all of my sunglasses here. Thank you for a fantastic experience!

Nathan Mutch

Exceptional sales and service !

Roxanne McC

Terrible customer service and the staff were rude. I waited for over 30 mins to be helped, while being the only customer in the store.

Taryn Courneya

Had a great experience here on multiple occasions. Most recently I was helped by Edith who was fantastic, she brought me different frames that would be a good fit for my face as it can be difficult to fit glasses. She took the time to price out every option for my glasses and tried to get me the best deal and was very accommodating about possibly needing them to be shipped. Very professional and knowledgeable and highly recommend.

Kristy Craggs

A big THANK YOU to Edith and Sandy for their expertise and friendliness when choosing the right glasses for me! I appreciated the safety protocols and am looking forward to picking up my purchases. Glasses are part of my lifetime journey so I am happy to know that I will be taken care of next time as well! Thank you!

Patrick Konkin

Wow!!! A wonderful experience from folks really interested in your eye wear. VERY fast turnaround from when ordered. Bernard really knows his products and what looks good on you when it comes to frame selection. Gotta keep this guy! Highly recommend this location. A++++

Marilyn Gayle-Paul

Great service, very professional, friendly, helpful and informative. Received a call and text message when my glasses was ready which was even before the date they stated to me. No complaints!! Yes you may wait to be served but that is expected in any customer service oriented business.

David Matchim

Rude and abrupt. I will be shopping online from now on.

Richard Pickett

Asked them to put on a mask properly and they ignored me. It is obvious they think Covid19 is a joke.

Stephanie Collier

I recently went to this LensCrafters to get glasses for my 6 year old son. We had an eye exam first and we were able to go straight to selecting glasses in the same visit. The staff was very friendly and helpful! They made my son feel confident and happy in his new glasses. I would definitely recommend going to this location.

Joan Rynard

Thank you to Zoran who fixed my glasses which I fell on and bent out of shape. I did not purchase my glasses from LensCrafters but they fixed them at no charge anyway. Now that is Customer Service!

Carlos Rafael

Extremely disappointing service. Walked around waiting to buy 2 pairs of glasses for my girlfriend and I. The 8 staff working the floor decided to walk around with Windex and clean the displays instead of asking us if we needed any help. Tried making eye contact with anybody who wasn't afraid to look at a customer but i guess the workers might need to pay a visit to the optometrist next door since none of them could see me.

Mark Quann

Great experience and wonderful advice from Trish. I am very happy with our choice and wil definetly return to the store for future purchases.

Tori Lhug

Very pleasant experience with an eye exam.

Shyla Jhalli

I get the friendliest service everytime I visit. Would definitely reccomend this location for a wide variety of glasses. A young women name Mariah helped me repair my frames and I can't thank her enough. Hands down best glasses service!

Gene Quinn

good

theodore nwokeji

Friendly, pleasant and helpful staff. Upinder was professional, engaging and patiently explained different aspects pertaining to the lenses offered in order to enable me make the best choice for my needs.

dawit ashenafi

I went to get a prescription safety glass. Very professional costumer service. It took about fifteen minutes the whole process. First time using this shop. I will give them five stars if I get my glass in a timely manner

Salini Ram

Very helpful and informative. Explained breakdown of cost and when to expect that my glasses would be ready for pick up.

Joanna Belcher

I was so happy to have had Dr. Gandham as my Dr. for my eye exam. He went over the results in great detail and explained everything, a first for me. A+++ Farnoosh was such a pleasure to deal with. She was very helpful and made my eyeglass shopping experience amazing!

Chris Sisti

Earlier this summer I had an accident and bent my glasses. It was a Sunday, and hour before everything closed, and I was from out of town for the week. Needless to say, I went to LensCrafters in Mapleview to see if they could help me. Luckily two lovely ladies were able to help. Hailey and Andrea were both wonderful! Very welcoming, professional, helpful, and great under pressure (it was quite busy!). A big thank you to both of them!

Verónica Quijas

I will never come back, i got a pair of glasses here 3 years ago for $450, no even a nice name brand, very basic lenses only with non scratch glass ( because i paid for it) $90 for the eye exams plus their " warranty" of $50 dollars, wherever after a couple months my glasses had scratches in the "non scratchs glass!!" i went back for get my warranty and they gave me same glasses wich i even had to pay $50 more for get the new ones i feelt rip off because they don't tell you when you pay their warranty when you go and make it work you have to pay 50 extra again, $640 total, the glass was awful lower quality and now i just went to the optical inside of super store i paid half than that ($300)plus $85 for my eye exam,extended warranty inclued on the price, better customer care, nicer quality and name brand for a better price.

Alejandro Medina

Excellent customer service and knowledgeable at this location

Anthony Carnovale

Excellent service, Hayley was prompt and assisted me right away. Highly recommend this location!

J Fowler

Excellent service! It's so nice to find opticians that really educate you on the options and aren't simply pushing for a sale. Highly recommend!

Therese Gatneau

I had an a amazing experience today! It was my first time getting proscription glasses! Helena was amazing! She is extremely helpful and made this experience fun and enjoyable! She even sang to me! Lol awesome!!! A+++

Ayesha Manzoor

Good experience and good staff.

Fawad Khan

Hailey and Forough were wonderful! They took care of all my concerns and issues with my present glasses, and spent more time than your average employee. Very kind people! Thanks again!

G V

LensCrafters Belleville is a very good location to purchase a pair of glasses. They have a varied selection and experienced staff. I have been purchasing glasses with the help of Edith for a few years. She takes the time to understand what I’m looking for, my preferences and finds a pair of glasses that I am always pleased with. It’s reassuring to know when it’s time to purchase glasses that I can shop with confidence.

Bi Yao

Amber helped me pick a new pair of glasses while fixing my two old ones with impressive skills, professionalism, and sincerity. She's also super nice and helpful, a great pleasure to deal with.

Melissa Shipperbottom

Amazing customer service, selection and deals

Dean Burns

Last week brought my mother’s glasses in for a repair Was met by an attentive lady went beyond my expectations repaired glasses and answered my questions. I had lots she didn’t rush me and spend time with me and I wasn’t buying that day She has a complicated numbers and has vision problems all her life . Can’t see out of the one eye , She had referred to the right place and told me how to resolve mothers eye issue edith is the lady who helped me I willl be buying my glasses in March from her 5 stars service

Samira Ismail

Very friendly, knowledgeable, sophisticated, helpful.

Stewart Schneider

Had a great selection of quality frames in all price ranges, and a very professional staff...including the taking of measurements for the frames to ensure the lenses would be positioned properly for the distance between my eyes. Top notch selection and staff!

Michelle M

Recently purchased 2 pairs of glasses and got a great price! The staff were very friendly and made me feel really comfortable with all the covid protocols in place. Thanks for your help finding the perfect prescription glasses and sunglasses!

Gavin Frei

Struggled getting glasses with my strong prescription, other chains and even other lensecrafters locations couldn't get it right, had to have this pair re made twice. Finally James at this lensecrafters location looked after me, he was very professional and actually addressed my concerns, he also seems qualified unlike some of the many other "opticians" out there. If you have a tricky problem go to James!

Lorenza Paul

staff may be good but over all very bad service they used my 2013 prescription to make my 2018 glasses and then I was told if I went to court Lens crafter would crush me. After 1 year of going back and forth they found the mistake and in the mean time my eyes got worse. I personally would not recommend lens crafter

Linda Dudley

I have been here once before. I liked our sales person Susan. She gave great customer service. I did not enjoy the manager. She is very loud and almost obnoxious! I got my glasses here this time but after experiencing that manager I won't be back. I find her rude and extremely loud.????????????????

Richard Wright

I strongly recommend Belleville Lens Crafters and Edith who presented as kind , very knowledgeable and professional . The entire interaction was handled with a focused respect for my needs for which I am grateful . I would return in a heartbeat.

Ivan Šimunović

Best experience ever!!!!

Mohamed Alshalalfa

Very cheap managing people! I bought glasses two times (>500$ each time) and in each time they don't provide lens cleaner for free and they sell it for 3$.

Nelson Machado

Customer service is Excellent!

Charles-Jerome Mendoza

We had an opportunity and pleasure of being taken care of with this lovely sales associate I believe her name is Jocelyn very courteous and knowledgeable. She was very kind, knew what my wife wanted in a pair of glasses and sunglasses, style that suited her. My wife and I would definitely come here again for the amazing staff here in the LensCrafters Metrotown and great service!

KT Nguyen

Superb customer service! I also came in to change the nose pads for my glasses and was expecting a charge since I did not buy the glasses from them. The technician (I regret not asking for her name) no only replaced the nose pads but also fixed the frame screws and cleaned the lenses for free of charge. Thank you very much for the excellent service. I will definitely return in the future when I need to purchase a new pair of glasses and also recommend this store to others. Happy Holidays!!!

Olivia K

Terrible customer service, do not recommend. The two ladies that were working on Friday December 17th at 10 am were whispering mean things about me and were unhelpful. Very poor customer service experience and I wouldn't recommend it. Lost out on a customer that would have paid 500 plus for glasses!

Linda Carter

Helpful and pleasant staff. Will definitely go back to Mapleview.

Louise Fasulo

Amazing customer service! Extremely happy with my new glasses! Would definitely recommend to everyone!

Kimiya Zakikhani

As far as you are happy with your order they are OK. but if you want to return glasses you will be in a big problem. The process to refund your insurance takes 6 weeks!!There is nothing mentioned about this processing time in their website and I was told so after I made the return!! Had I known about this earlier, I would have never purchased my prescription glasses from them in the first place. It is ridiculous that I have to wait at least 6 weeks until I can get a new pair of PRESCRIPTION glasses that I desperately need as I work with PC a lot. The store takes no responsibility to at least give you a clear update of the process and all they say is that in the hands of the head office for which thy have no control over and even I cannot contact them directly. So you end up contacting insurance too, confirming they have got nothing from the provider. They told me they will give me a call with the response from head office which they never did. Lenscafter: FYI, as a customer I do not care if my request is in the hands of head office or the store. You are responsible to work as a team to satisfy your customers. What takes you 6 whole weeks to do a refund on medical glasses?! At least have some transparency mentioning this to your customers before they make a purchase!

Aaron Chan

Very professional and knowledgeable. Excellent Covid-19 sanitary measures too.

Luis Cardenas

Great customer service. Keep up the good work!

A Hoa

None

Leah Thompson

Rude staff

Dorett Brazier

The staff were very knowledgeable of their products and friendly, they made you feel comfortable and answered all my questions. I would recommend lenscrafters to all my family and friends.

tyler green

Edith is the best!! They also had a great selection, and Edith took the time to show us several options/styles. An overall amazing experience, thanks LensCrafters, and most importantly, thank you Edith for being so great!!

Akeem Soungie

Had a wonderful experience with Nicole, she was very helpful and patient. Explained the break down of what my lenses will have perfectly, and was pleasant to speak with.

Neli Petrova

Variety of products, good prices and discounts, friendly staff!

Craig Utvich

Edith was amazing to deal with. Knowledgeable and exceptional customer service skills!

Liv Winslow

Zoran was very helpful, patient, and knowledgeable. I would recommend him to friends and family. Excellent customer service! Thanks.

Lilah Good

When you need a copy of your prescription like i did today, this company purposely makes it difficult to obtain. Dont tell me you cant Email or send over the phone, my other optometrist just did both. I will never buy another pair of glasses from here ever again now.

Chrissy Haining

This has been my go-to spot for getting glasses for last few years. Every time I’ve been to the store the staff are friendly, helpful, and help me pick out great glasses. When I scratched my lenses, I was able to get new ones easily (I had purchased the extra warranty). They’re quick, have great sales, and their glasses are always in style and good quality.

Chris Diciccio

The staff here were very warm, welcoming and helpful. Would definitely recommend to anyone looking for new glasses and good service. 10/10 service!

Debra Preston-Boll

Thank-you to the gentleman who helped me get the right lenses for my frames. Very satisfied with the experience.

Nelson Leon

Very Helpful staff and eye doctor next door. Location gave me Top Quality help and left with something better than I intended to buy AND for cheaper super happy I went to this location

Michele Cleary

Staff were extremely professional, helpful honest and patient. So grateful for their expertise and will definitely be returning for my next pair of glasses.????

Darlene W.

Very knowledgeable friendly staff.

Janet Daurio

My experience at the Shoppers World Brampton store was excellent. The staff are very friendly and professional and followed all the necessary COVID protocols to keep everyone safe. I highly recomment this store!!

Angela Macdonald

I had such a great experience with Hayley. She helped me find exactly what I needed and was very knowledgeable! I would not have been able to find exactly what I wanted unless she was here! I have never had a pair of glasses before so walking in I was nervous but she made me feel comfortable and educated me on what I needed. When going through Insurance and finding pricing she was very patient and explained each and every thing. Lens crafters in Burlington at Mapleview mall is TRUELY the place to go. Hayley will not let you down!

Jaime C

This location is a mess. Second time now that my order has messed up 2 separate purchases. They don’t know what they are talking about half the time nor do they listen to the questions you ask. I have had to return a new purchase twice because of An issue on their end. Waste of time shopping at the Bramalea City Centre location. If you want zero issue. Don’t shop at this location.

Em H

My frames were badly bent from a different eyeglass store. I went to LensCrafters asking if they could do adjustments. They did it at no cost. Now my glasses fit perfectly. Great friendly service highly recommend. Thank you Irene for the help!

Christa-lynn Maracle

I had to go for a new eye exam and get new glasses and decided to try Lenscrafters in the quinte mall because the last place I went the staff was really rude. I really enjoyed the service at both lenscrafts and the optometrist office located beside them. Emily the receptionist at the optometrist, Edith, Patricia and Hannah at lenscrafters all assisted me picking out new glasses and were all absolutely amazing to deal with. In addition, they have a beautiful selection of frames to choose from. I would highly recommend!

Susanna Lee

The best service I have Ever received. I was at the last minute ordering my sunglasses and had no idea what to choose. The Optician Dustin at Metrotown Lenscrafters he was giving me lots of recommendations. He's very patient, efficient, super friendly, professional and very knowledgeable. It's truly amazing to associate with this Optical ❤

NARINDER Singh Multani

Super helpful in repairing eyeglasses

Gail Post

Edith, in Belleville store is the most knowledgeable, personable and caring person I have ever dealt with when buying new glasses.

Ann Nguyen

Thanks so much for your service. I came to change my nosepad for my glasses which I did not buy them from here. The technician was very helpful, willing to do it free of charge. They also handle the glasses carefully. I strongly recommend the service to others.

Stephanie Vink

My Lenscrafter's experience is always great thanks to Nicole at the Shopper's World Mall location in Brampton. I always go to this location time and time again due to her great customer service. She is so personable and great to talk to! I always enjoy my experience there! Thank you Nicole for making shopping for glasses an awesome experience every time!

Paul Mcclaskin

Very friendly staff and didn’t take long to get my prescription filled. Would recommend them.

Rachel LT

This is the second time my family and I have purchased our glasses from LensCrafters. Yvonne at Metro town Burnaby was very helpful and extremely knowledgeable and made the job of choosing our glasses easy. I would not hesitate recommending LensCrafters to anyone purchasing new glasses.

Kevin Robertson

Excellent service as always. Staff very knowledgeable. The young optician, Dorian, is very friendly and easy to deal with. We only ever shop for glasses here.

Craig A

The wife and I both agree, Costco is 10 times better. Both in service and warranty.

ankit aggarwal

Rude staff

mak makalai

Jocelyn at the Metrotown store was awesome. She was very patient and very helpful. I would recommend her anytime for your eyewear needs.

Adam Veenstra

Raj and team were great. Nice easy process and received my glasses right away.

Amanda K

Great customer service every time I come to lenscrafters. My recent experience was with Edith who was wonderful to speak to and was very efficient. She went above and beyond and was able to multi task with many customers at once while still providing great customer service to everyone. Highly recommend.

Monikka Arayata

This store is full of very friendly and knowledgeable staff. Clean space and huge selection of luxury brands! Promotions are the best in the whole Metrotown mall. I will only trust lens crafters for my vision health. Thank you to Marilyn, Dustin and Hamed for a great service.

Ray Chow

Yvonne from the Metrotown branch was so knowledgeable & professional. Made my experience really easy, especially under these extra-ordinary times of the pandemic. Thank you!

Laurel Petryk

I recently made my second purchase from LenCrafters at Metrotown, and both times got excellent service. The person helping me on January 30, 2020 was knowledgeable, efficient, and good with my 10 year old daughter. I will be shopping here for my own glasses

Gazi Musa

ATTENTION TO ALL Just let you Know the WORST SERVICE CUSTOMER in this Store you can not imagine my Wife waiting for more Than 4 weeks for calling and in the end they are not sure and Smiling again like The FOOLISH THE TELL YOU SOME STUPID REASON NOW YOU KNOW GUY'S DON'T GO IN THIS PLACE YOU HAVE OTHER SOLUTIONS DIFFERENT STORES YOU WILL NEVER BE HAPPY WITH THE SERVICE CUSTOMER THERE THE DON'T GIVE YOU RESPECT LIKE CUSTOMER DON'T LOSE THE TIME SEARCH OTHER PLACES ????????????????????

June Lai

Great and nice experience :D, if you have problems with your glass, the problem will be fixed here

Melissa Ferguson

Great experience today!! Went in for an eye exam. Dr Moncrieffe and the receptionist were amazing. Explained everything, as it was my first time there. Went next door and found some great glasses which were ready in an hour. Great experience all around and will continue to recommend!! Thank you very much!!

x ye

So far things are good.

Tina Chisholm

Exceptional staff .Helped me with same day broken frame replacement Trish and Edith are a definite asset to this company Will return when the time comes for new glasses .

Jared Gilding

They fixed my bent frames for free. Thank you very much!

Stephanie Talbot

I had a wonderful experience! Edith was extremely helpful and knowledgeable. I was able to find the perfect glasses and sunglasses for my needs. I highly recommend the Quinte Mall location and will certainly be back.

Larry Futers

Stopped in last night to get a small replacement piece for my sunglasses. They fixed them on the spot and wouldn’t take any money for the fix. When someone pays it forward, they deserve to be paid forward.

Ian McCaig

Had a great experience purchasing my glasses. The two ladies in the store were extremely busy but were still able accommodate everyone in a timely manner. I have never laughed so much buying glasses as I did Sunday. Thx for the great experience and of course, the glasses. I

Suzi Lo

Went in there to purchase pair of glasses the agent was very rude I ignored and I ordered the glasses because the price was good. Not only she forgot to order but wen I called after 2 weeks they said they will let me know when I gone get them they did not even bother to phone or order again I waited for 3 weeks and wen I went the store assistant manager she did not even apologize she said I will not get them maybe another week and for my trouble she will refund 50 dollar no apology no nothing she simple did not care I did cancel the order never again and I did go to Hakim optical much better costumer service paid little more but I am very happy.

Dani Taylor

Edith was knowledgeable, professional, friendly and quite personable. I would have to say this was the BEST ever frames/lenses shopping experience for me, and I have been wearing glasses for many years. Thank you Edith for your help today. In addition, the store had strict COVID protocols that were adhered to. The frame/lens selections are great.

Y Y

Great service , Nice people there .

Rita Aguiar

I was assisted by Jocelyn. She was really great, friendly and helpful. She gave me all the information I needed and also explained about my progressive lenses. I highly recommend LensCrafters and especially Jocelyn.

Donna Wiese

Fast friendly service

Jess McCann

Five stars for Edith, she is professional , personable , very helpful and I would recommend her to anyone of my friends or family. Good work Edith

Heather Webster

Fast friendly and caring service!

Roland Mangold

why are senior citizens being discriminated by optometrists by refusing to provide eye examines ...I have lost my glasses and am unable to get a new pair leaving me unable to drive or read ...who is responsible for any accidents that happen

Vivienne Pedersen

Went in on two separate occasions to buy prescription sunglasses and left both times without ever being greeted or acknowledged by any of the staff. Very poor customer service.

Lai Arguelles

The staff are very nice and absolutely great service! Highly recommended.

Annie Wang

Very warm and helpful service! Koorosh was so kind and offered to help me replace this broken part of my glasses for free. Definitely recommend this place!

Ld M

After mistakingly breaking my glasses I stopped by Metrotown to find someone to repair them. This is Sunday at 4:30pm. This place is packed. I was attended to immediately and asked if they could do a repair today. To my surprise they gladly took my glasses and told me to wait about 10 minutes. About 10 to 15 minutes later I think it was the Manager who returned my fixed glasses to me. No charge and they would not accept a fee. That's service!. I will return

Mike Richards

Amazing professionalism and knowledge from all the staff there. I could have gotten my glasses for less from another retailer but i went with lenscrafters because without a doubt they provided a far superior experience and approach.

Simmi Sidhu

I had Amrit help me out in picking my glasses and she was fantastic. Highly recommend! Love my glasses!

S Xu

If I could give this negative 5 stars I would. Walked in with bf ready to buy, the staff passed us like 10 times, did not even offer to help, so we walked out. We were there for 30 mins and nobody said anything to us. Awful staff.

christina n

Came in a few months ago because I broke my brothers glasses right before his camping trip and I was desperate to get them fixed right away. His glasses were from Grace eyewear (also in the mall) so I went there first to ask them if they could fix it and they gave me an address to go somewhere else. I didn’t really have time to go somewhere else so I went to LensCrafters and they were kind enough to get it done for me and told me to come back in 1 hour! The manager was so kind and helpful

Monica Lee

Yvonne was a very friendly, helpful expert. What would make her and her team’s life easier and more efficient would be if the tablets and POS systems worked consistently. After one interaction, she’d have to switch tablets because it had to be restarted. Yvonne would apology for the delay but it’s not her fault. Get the systems to work more smoothly and her customer interactions would run smoother. Overall, I’d say go to Yvonne for you’re eyewear needs, she’s great!

Milena Hruskar

Dr. Sana Owais deserves to be recognized for her professionalism and thoroughness. She helped me a lot.

Jamie Reid

This office is amazing. With a household consisting of 75% glass wearers I have been to a lot of optometrists. This one is hands down the best one I have been to. The secretaries/counter staff are so pleasant to deal with. They are polite and accommodating. The doctor was fantastic too. Recommending to everyone I know. Keep up the great work ladies. I will be back.

Roli Agrawal

The folks here are so friendly and helpful. I went to get the lens replaced in my sunglasses (I had ordered new lenses from ray-ban) and they did it perfectly and free of charge! Also they were taking enhanced COVID precautions so I felt very safe getting the work done. Thanks so much!!

Azeeza Ali

Upinder saved my sight lol. Absolutley the best service. Had an accident with my frame and she did her best to give me options in case it couldn't be fixed. She explained everything clearly and was very polite. Need to get your eyes checked or need new frames check her out.

Tamara von Estorff

This place is awesome! I got an exam and fitting for contact lenses recently. The eye doctor and receptionist are both very professional. They always call you ahead of time to remind you when you have an upcoming appointment.The only thing is sometimes there is a long wait when there are other patients ahead of you, so prepare to sit for a long time. Other than that, I am a satisfied customer.

Marlene Saunders

Joyi was so helpful and made the selection of purchasing my eyeglasses very easy and enjoyable - thanks again!!!

Stephanie Buckman

Very friendly, patient and knowledgeable!

Andreas Grobanopoulos

Very well knowledge ladies. You forget your shopping at a store because they make the experience so comfortable and always with a smile

Sharon MurphyB-Lister

Jocelyn is wonderful. I have seen her many times now, and she is always accommodating, helpful and thoughtful. Everyone at this location are very customer sensitive. Always a good experience

J V

I was deciding on the style for my eyeglass and sunglass. At the store, Susan helped me out. Susan was very helpful, articulate, and friendly throughout the experience. Thank you so much. =)

Eahea Yaseen

Fixed my glasses free of charge. Professional and fast service.

Janice Hernandez

Abdel and staff are very attentive, friendly and professional. They are very welcoming and helpful. Abdel fixed my sunglasses for free within minutes unlike other eyeglass places. Excellent customer service! I

Strings1962

Two visits in two years. Both very pleasant. Each time i purchased Persol glasses. Strongly recommended if you looking for quality and good service.

ehsan alaie

This is my second time which I purchase from this store. They’re kind and professional in their business.

taiye oluwafemi

Great customer services,will recommend Lenscrafters to my friends and family.

Olivia Riley

I had a great experience here. I worked with Priscilla from the booking of my appointment, finding glasses through to pick up. She remembered who I was, was very efficient and friendly ! I will be back for my next pair of glasses!

Jess Downer

All associates in the Belleville Lens Crafters location are a delight. I have been getting my glasses from here since 2018, and every time I go in it is a pleasure. The service is unmatched and the selection is great. Thanks Belleville lens crafters location!

Vincent Chan

Irene provided great service!

Gurinder Mann

The Opticans at this location are the best at what they do! Absolutely outstanding customer service. Fast, Friendly & worth it. Amber deserves a raise????

Paul Chiu

great service! the staff went above and beyond to satisfy my need!

Beatriz Garcia

Great service. Excellent quality! Our whole family relies on them

Gill Lam

James helped me twices from last time and this time and I had a super great time at Lenscrafter. He is the best and I will highly recommend everyone to come to there.

Sharon Murphy-Brown

Staff are extremely knowledgeable, and are very kind and patient with customers, and in particular with those clients who are newbies to getting prescription eyeware. They take their time, explain, and re-explain and demonstrate, to make sure that the client understands everything concerning their specific needs, and is happy with their final result. They also do their best, to find the best pricing combination to meet the client's needs, and not just try to sell the 'hot' items. They are also extremely flexible for making changes after the purchase, if requested. I have been extremely happy with my encounters there with staff, and in particular with Jocelyn.

Leslie Nelson

Exceptional service from start to finish. Hayley was amazing and patient helping me find the right frames and the right fit. Customer service was on point.

Roy Durante

My wife and I spent about an hour this afternoon with an excellent salesperson at LensCrafters. Her name is Jocelyn. She was knowledgeable and actually cared. She took her time and walked us through the many options for eyeglasses. I left there feeling really excellent about my purchase. LensCrafters is a well stocked store, with a vast collection of options. I would highly recommend Jocelyn if you are looking for an attentive and knowledgeable salesperson.

Rob DM

This location actually opens at 11am on sundays. Poor selection and poor customer service.

Brooke Welsh

I would highly recommend going to LensCrafters for your next pair of glasses. When I walked in I was greeted by Edith, who spent the next hour or so helping me explore all my options. I can be a little indecisive but she was patient and was able to source several great pairs for me to try on. I ended up leaving with not one pair, but two because I loved them both so much!

Jody 622

it took me 3 visits to Mapleview Mall location for the store to get my prescription right. Error after error on behalf of employees at that location. Very unprofessional.

Dana Kim

I was very unpleasant with the sales rep's attitude and service. She rushed the whole process and didn't ask if I have an insurance coverage at all. When I mentioned about my coverage at the payment, she said the insurance company might not be working on Sunday and saying that their internet connection line is poor so it might fail to go through the claim. She just stood at the cashier register desk and did nothing. (Not even trying to send the claim form) Other rep opened the computer and check the claim. The claim went through in no time. She just wants to sell the product not caring about the customer at all. Our family has been buying the glasses at Lens C but unfortunately, we have decided that we are not going back again.

Jay Shankar

Wonderful staff especially Adrienne was very helpful.

Tammy Tracey

Very good sales! Very friendly and Professional and excellent customer service! Highly recommend Lens Crafters! Thank you!

Sanjay Kumbhare

Incredibly kind and friendly team that helped me repair my glasses on the spot free of charge! Highly recommend!

Kim W

Great Customer service!! I am a very satisfied customer. They took the time to let me know the different options that are available. Turn around was great!! ????????

Aaron Bentley

Bring your CAA card, many of the sunglasses and regular glasses and prescriptions are 30% off with a CAA card. 30%, that's huge! I bought a pair of sunglasses marked $219.99 and they came out to $174.01 after tax. They even adjusted and widened the frame a bit for me, took about a minute to do that and they fit great. They're definitely all about customer satisfaction at this place.

Holly Baker

Amazing, friendly service from everyone! They were able to replace the nosebuds on my glasses in ashort amount of time!

Aurash A.

I had two pleasant experiences here; 1- A while ago, I purchased my safety glasses for work. They are pretty, rated per WorkSafe BC regulations, and my vision is very good with them. 2- A pair of daily glasses was losing a screw and I needed a fix. Just a minute ago, someone named Catherine (or something similar to that) helped out and promptly fixed it for me. So happy now!

Yi Zheng

Yvonne Kam shows professional service and quite patient！Nice place！

Anna De Castro

Awesome customer service at LensCrafters Metrotown, especially Jocelyn. Very knowledgeable and friendly to deal with.

Veronika Xiao

Absolutely amazing staff, very professional and extremely helpful, sincerely appreciate their help!

Derrick Champion

Very helpful