Reviews of Laurier Optical (Optics Shop)

Lori Smith

The customer service at Laurier is top notch. Friendly and experienced sales staff and so many frames to choose from. They even put a pair of my sunglass lenses in my new frames I didn’t even buy from there. You can go in anytime and have your glasses adjusted free of charge. It doesn’t get any better than that.

Liz Finkle

Great service - staff is always helpful and store is easy to ocntact

Martin And Nancy

Redemption stories ... everybody loves them, right? My first experience at Laurier was a bit of a let down. I requested some bifocals, got an eye-exam, a script - all in house - and then something went amiss when I had the lenses I scratched sent in for repair (at no cost to myself, I might add). Unfortunately, the lenses came back with the wrong script and so, I was 'done'! A tad intolerant/impatient on my part, looking back. But after 2 years with the competition (Coward and Associates) I ran into some issues with them. Turns out they weren't very accommodating when I asked to have my bifocal script honoured and lenses made to fit my frames. They claimed that the script I had couldn't be honoured as it was over a year old, despite my saying, "Yeah, but the script is accurate - could you not just make my lenses anyhow?" It was their policy to say 'no'. (At first they tried to make it sound like it was some sort of 'law on the books' but after arguing with them, they admitted it was 'discretionary' ... which didn't help get me my lenses, so I walked out - disgusted with their unaccommodating policies). Laurier looked at my frames, remembered me and said, "Thanks for giving us another chance!" and went right to work fulfilling my request - no eye-exam required! In two weeks, I got my amazing bifocals and am very pleased with the service and product!! Laurier is your place to go for accommodating, pleasant staff who are willing to listen to you, work with you on things and get you the right product at a great price. Forget all the competitors in town - these guys are all you'll ever need for your optical needs. M.B.

Patrick Murphy

My wife and I have both reading and distance glasses from the wonderful staff at Laurier.

Chantal Elder

I've been getting my glasses, prescription sunglasses, designer sunglasses and contacts for over 10 years. They are very professional and the service is excellent. If he doesn't have the model that you want, you can always write down the brand and model number and he'll order it for you.

Robert Hamilton

I bought the two pairs of glass on week ago. I got the very good service and professional knowledge. I am much appreciated. I will come back for my son on next year.

james

The staff in here is Awesome prices are good. Truly happy with the service you get when you go in there. I've been to many eye dr's but laurier is by far my favorite and I don't plan on switching again

Steve Wheeler

Outstanding staff and service and REAL value for money deals.

hyg yg

I bought the frame a month ago. The store staff gave me a good service for adjustment and solved my problem.

TJ Miller

Booked an appointment for an eye exam through their online system. Verified online the day before that I had the correct date and time. When I showed up they had no record of my appointment. Took time off work for nothing. If booking an eye exam I recommend doing it directly as their online system is apparently not reliable.

Ruth McCallum

The staff in the store were helpful. I was disappointed there was no return possible after cancelling my order the same day. I feel the policy should have been clearly explained at time of purchase. Store credit was offered which is better than nothing. Be very sure before purchasing, an expensive mistake on my part.