Reviews of Hakim Optical Cobourg (Optics Shop)

D Kelly

I have found Hakim Optical excellent. They have a wide selection of eyewear to suit all budgets. Also watch for their specials. Took a child in with glasses that required immediate repair and they were so accommodating. Service with a smile on purchase and with after purchase adjustments and repairs.

Kim Williams

I would not recommend Hakim Optical Cobourg. Very rude staff. Was reluctant to show us any glasses. Like it was an imposition. I wanted prescription sunglasses, and the employee handed me a pair that I really liked. Then proceeded to tell me he couldn't put a prescription in them. When I questioned him, he was very unprofessional. Very poor service!! Wish I could give no stars!

Mary Janes Dispensary

Awful customer service.

Brando’s VGM Covers

Mike who works here is the most childish, short tempered and rude person I possibly may have ever met in my life. Don't even go here for glasses, as he doesnt deserve your, or anybodies business. I wish i could rate them lower than one star...

Laura Roberge

I purchased 3 glasses, one being for reading. They did not offer me the thin lenses & when I picked them up I complained about the weight. He said you should have chosen the upgrade to the thin lens. I said I would have had I been offered. Very poor service!

Glenn Keeling

I am a repeat customer of Hakim Cobourg, having bought replacement prescription eye and sunglasses several years ago. It came time recently to get my prescription updated and buy new glasses. I purchased two fine pair from Hakim Cobourg but was never advised I was eligible for a third pair at discount. I found out watching an ad on CP 24 one morning. I called and was told to come in and they would rectify the situation. At that time, my aged mother took terribly ill. My siblings and I were commuting for an extended period of time to Sunnybrook in TO from Cobourg, Brighton and Uxbridge. I forgot about the glasses offer. Mom passed and when I returned 70 days later, HAKIM chose not to honour the deal, saying I had been too long out from my most recent purchase. Will never do business with Hakim Cobourg again, and I am a Cobourg small business and I will always honour my customers, quite unlike Mike at Hakim Cobourg. Find another place to do business PLEASE!

Ron Armstrong

This is the worst experience I have had in my over 25yrs dealing with this organization at the store I was dealing with Mike hogan who actually called me a liar and verbally swore profanity at me when I told him I did not get anything on my lenses other then the glue he himself put on them to hold the lens in the coating is now separating from the lens this person should not be working with the public his excuse was that he should not be alone working all the hours terrible experience and I will follow up with head office I am very disappointed

Cheeto Puff

Wish i read some reviews before giving this place my buisness. Mike the owner is extremely rude, useless and can't stand behind his word whatsoever. I can't believe he works in customer service. What ever happened to the customer is always right? He straight up told me I was more then wrong, and he verbally didn't care when I said I'd never be back. Disappointed in Hakim for letting this man run one of their businesses. I wouldn't advise anyone in my hometown of Cobourg to purchase anything from this place. There are many other buisness to purchase your glasses from in town, that will treat you fairly and with respect. Something this man should learn.

SHANE Penhale

This place is a joke , I didn't confirm a purchase they charged my insurance company , it took me over 2 months after many phone calls to get them to pay back my insurance company ,even after talking to head office took me weeks to get this resolved something really shady about this operation , never ever go here!

robin eickmeiere

I have never been talked to so rude on the phone. I booked through the online service picked a date for eye exam for the store to call and say they are fully booked up. The man was so rude and ignorant to me. I asked politely how is it I was able to book online for that time slot if you were booked up he rude says not my problem if online booking doesnt check with us. So rude and inconsiderate

Brian Lowe

Excellent selection of frames, very helpful staff. Quality in the finished product along with the expert fitting of the new glasses ( 2 pair) was first rate. Mike made the final adjustments and all was perfect. Price seems to be a little better than other optical stores but it's the quality of the lenses and the service that stands out. Have been a satisfied Hakim customer since the mid 1970's - that's a lot of glasses and a great stock pile of glass cases. I have been going to the Cobourg location since 2011 and found the Cobourg location run by Mike and his team to always make and stand behind the product. And adjustment and repairs are made without hesitation. Thanks Hakim optical.

S T

The old man in here is super rude but the other employees are great

John Cowin

Good prices, selection, and service

wanda awty anderson

I will never, ever purchase anything from Hakim Optical again! I feel that I've been misled regarding the pricing structure given that the 2 quotes are significantly different !! Never, have I picked up a pair of new glasses that they did not ask for the glasses to be put on to determine the fit. ..not at this pitiful store! It was here's your glasses. .don't forget to come back and have them adjusted later! I ask Mr Hogan why there was a difference of approximately $150 and he told me that he "forgot" that Hakim charged more for the stronger prescription! Then I asked for different cases for my $600 glasses and the sales girl said that's all they had!!! The store was lined with glass cases everywhere! When I pointed to the cases I would like she told me that the displays couldn't be touched. ..unbelievable I replied. I told her that given I had just spent a huge amount on glasses that I would not ever purchase there again! Her reply, "that's ok!" Horrible customer service and very sketchy response to pricing glasses! !