Reviews of Dr. Bruce Coward & Associates (Optics Shop)

CHRISTOPHER DUTTON

very efficient, very friendly. Dr Tzeng and front staff are the best!

Linda Shantz

Dr Awale was friendly and professional, and the staff was courteous and efficient. It was especially nice not to be pushed to purchase new glasses with them. The option was there, but I wasn’t pressured. So refreshing!

Kyle Webster

Always a great experience! Went in during covid they were keeping the place sanitized and well organized. Will be back for my contact fitting soon!

S. Agarwal

Most thorough eye exam I have ever received! Their direct insurance billing is terrific.

Issa Soule

Professionalism, caring, diligence, very knowledgeable dubbed with an extensive long years of practicing experience are just a few words to describe the service level provided by Dr. B. COWARD. The office supporting staff is responsible, courteous and makes sure you are welcome in their office. I commend the Br. Bruce Coward & Associates infailable patient appointments setting scheme...thank you very for the excellent service provided for almost 27 years now, thank you, thank you and keep up the great job that makes happy patients! Stay safe. Issa

Rachel LaRocque

A very nice place to get your eyes tested. I don't know about their range of frames, but they do have a very nice online ordering option for contacts

Susan Ellis

I so appreciate the staff getting me in right away when I was experiencing eye pain. Dr. Awale was very thorough and offered sound treatment and advice. Great team!

Mario Villano

They did an excellent job, finding holes in my retina andurscheduling a surgeon on the spot with no wait time what so ever!

Cathy Bain

Eye exams are thorough but the people filling the prescription for new glasses are not knowledgeable!!!! I ordered and specifically asked for thin lenses and had to pay extra for that along with other features she recommended but when my glasses arrived the lenses were so thick along with other descrepencies. When complained that I paid extra for specific features and didn't get them I was just told that I couldnt get those features with the frames I picked. Shouldn't I have been told that BEFORE the prescription was filled and received my glasses!!! Now they won't take them back or refund me. Terrible customer service. They're great at up selling and getting you to get all these wonderful add ons but have no clue as to whether those add ons will work with the frames or the lenses needed. Walked out and went to Laurier Optical and received excellent customer service and very knowledgeable staff. Yes I ordered new glasses and they were half the price than they were at Cowards. Unfortunately I had to eat the cost of glasses from Coward and have glasses that I have never worn and never will. Don't go there. Have no clue about the knowledge required for the job!!!!????????????

Richard VT

Attended this office for an eye examination. I am near sited with a moderate prescription. During the process of looking through the machine that you decide better or worse, i got to the end and still felt the image looked blurry on one eye. I went through a second round and didn't get any better vision. I was told my eyes were around the limit of correctability. The equipment was old and my prescription was around 5ish on whatever scale that makes sense on. Further more, by the end the optometrist seemed annoyed and I felt rushed. Not a great place for eye tests and their options for frames was limited. I also don't believe they got the eye relief correct. Avoid this office in my opinion.

Joh K

Staff is efficient and pleasant. Location in Belleville is very clean

Keitha Greer

Lovely staff. Caitlin moved me through my checkup swiftly and with a smile, and Dr. Nathalie is terrific–very friendly and seems to really know her stuff.

Wanda Lambert

Excellent staff and Doctors.

White Walls

Best optometrist , extremely patient and the best with kids .

Ben Hamilton

Friendly staff, knowledgeable, caring, professional. Everything you want for eye care.

Ron Fellows

The office staff at the front desk and in the optical were very caring and attentive. The doctor was extremely thorough and explained every step clearly. I am very pleased!

Kevin Reid

The staff were very accomodating and friendly. The exam went quickly but it seemed more was covered than I recall from previous exams. The optometrist was very informative throughout and I learned quite a bit. A great experience overall.