Reviews of LensCrafters (Optics Shop)

Hope B-Smith

Very impressed with the service I had at the Barrie location. So helpful especially cause I was in a bind and needed glasses ASAP. It was a wonderful experience. Would highly recommend them.

Jason Morin

They were exceptional with swapping out the lenses on my Ray bans. You can tell they care about their customers, something Sunglass Hut lacks.

Danica Blagec

Always happy with service. Need to get some discount for seniors.

Alina Gershuny-Jadduroy

It was my first time at Georgian Mall and the service I got from the staff was great. I wasn't pressured into buying something specific and the purchase went smoothly. Part of my expenses were paid for by my insurance which they processed directly in the store. I had my baby with me and felt at ease to take care of her when I needed to while I browsed through glasses.

Kasey Jones

Very friendly and knowledgeable staff willing to help and answer any questions you may have an conveniently next to a great optometrist

Primm

10 years to get your glasses. Go literally anywhere else

Asheley Cavaco

Super kind staff, and accommodating, my boyfriend had lost his glasses while on the lake, and they were able to get him a new pair that day. We appreciate the kindness and understanding of the staff during this situation considering we were a ways away from our home. Would recommend this location.

Julian White

Excellent customer service

Jacklyn Carter

Great Experience at Georgian Mall, Barrie. The staff are so kind and really go out of their way for you and make you feel so comfortable. They really try to get you the best deal and get your glasses back to you in record time. Thanks LensCrafters,Barrie :)

Onicks Prime

They helped me so much today my glasses broke and the insurance I bought had JUST expired. They were super friendly and agreed to push it through anyways. Because of this I will always be a customer of LensCrafters and will recommend their service to everyone!

Lindsay Dormer

Not impressed with caddy customer service. It felt very much like I was in high-school w a pair of mean girls. I had contacted this location the day before and asked an employee if they were able to help fix 2 pairs of frames NOT from thier store, but from online. I explained my.situation which included the covid19 lock down and a pair of broken frames I could not get replaced anywhere in barrie so I had to purchase online since I can not see w out my lenses. That employee specially told me I could absolutly come in and recieve help and even stated he checked w his manager to be 100% sure and the answer was a definitive yes. I went to this location the very next day and was informed by 2 female employees they could not help me because the frames are not from Lens crafters even tho I was told different I understood this could be an issue & this was not my issue with this location. I was extremely put off by the mean girl attitudes that followed. I was asked "why didn't just you just come to us sooner to recieve proper frames" "why don't you pay for new ones, they are only $99" "did you not apply for CRB" "what do you do for a living that was in lock down w no income". It was like I had to excuse my reasoning for purchasing frames online and requiring help when one frame was bent from work and the other was too large of a fit. I was just asking for help, info and maybe even...oh I don't know respect? I walked out of this location feeling extremely upset and belittled. I will never be purchasing from this company due to this treatment. I will 10000000% taking my business else where. And this is from a small business owner.... by the way.

Wendy Judd

Great service, very professional.

Danielle Caza

As a college student I have a strict budget, I came here with my sister and the man that served us (I don't remember his name) was nice at first but when we decided to wait a little bit longer he got really rude and was very impatient. Legit words were "OK that's it we're done here" and practically shoved my prescription papers back in my face. Never coming here again do not recommend at all.

Solomon Pender

Sales Rep was very professional. Handled all my needs well and delivered the best solution for my budget

Sarah Oster

Excellent customer service. Told me the frames I got weren't going to fix my lenses so I got to choose a new pair at no extra cost. Also answered any questions I had. Definitely going back there when I need a new pair of glasses as I love my new ones!

sandy dixon

After losing my sunglasses in the lake last week I was desperate for a replacement pair. Since I am a bit prone to losing my glasses I wanted a pair that were stylish but affordable. The sales agent was very helpful in guiding me to a combination of sales frames paired with a quality lens. I will definitely go back for my next pair…but hopefully not too soon :(

Jason Hoffman (Hoffy)

Great service from the team here at LensCrafters. Lindsay was an excellent support and got me exactly what I wanted. 10 out of 10 would recommend

Anto Thomas

Good service and staffs are friendly. Price for the frame and lens are little bit higher than other stores. When we think about the service we can neglect that.

Amber Shave

We were assisted by Mary today. Her patience with myself and 3 children was amazing. She was professional, informative and lovely to work with. Even the staff sanitizing all the glasses we tried on, were very kind and friendly. Thank you for a great experience and keeping your customers safe!

Heidi Martin

Asha was patient, knowledgable and a great help! I was dreading returning to advise my new glasses were not working for me. She understood the problem right away and made suggestions. It ended up being a pleasant experience. Asha solved my problem (I think!) Waiting for the new glasses ????

Brian Cole

Great service helped me find what I needed and what looked great. Also very reasonable pricing compared to other stores around them

Hector Cortes

I personally came to have my glasses checked and Allen was extremely helpful and was very much willing to fix my glasses. Despite being so busy in the workplace, he was still able to finish it fast. I also inquired about some products from their store and he was very much knowledgable about it and he even suggested some very interesting products and different offers. Clearly, he was very professional and is excellent at his job especially the service that he is capable of providing to the customers. If ever you get the chance to visit, don’t hesitate to look for Allen for he will give you an experience that is beyond your expectations.

Patti Bunston

We have been going to LensCrafters in Newmarket Upper Canada Mall for years. We decided to give the one in Georgian Mall in Barrie a try. Firstly we are greeted by a well dressed and warm and welcoming gentleman named Gary. We told him why we were here and he told me I could check out this area while he took my husband to check out the men's glasses. I didn't know what I wanted to do so he helped me by taking the top four and putting them on the screen by taking pictures of me wearing them. It made the choice much easier then as you could see yourself actually in them and compared to the others. He was very calm with me as I changed my mind over and over again. So what started out as two sets of glasses with new lenses and a new set of sunglasses with new lenses ended up to be new lenses put in my old frames not another set of new glasses but a set of sunglasses that were new. I had in the end decided I didn't need the second pair of glasses right away. He was so professional and we had a few good laughs with him it was a very enjoyable visit. Very very disappointed that they don't do it in 1 hour anymore but then this is a sign of the times. All in all this experience was it 10 out of 5

Jayy B

Very good service and collection of frames! Very easy to choose from.

Hussein Merchant

Prices were more expensive then anticipated

Jamie Drake

Was shopping for my first set(s) of glasses and Ayla was very informative & helpful; she helped me pick designs that suited me and helped me decide whether two separate pairs or a a single progressive bifocal pair would work best for me.

Monikque Art

Thank you so much for the professional and friendly service.

Ben African Cichlids

There's tons of excellent glasses selection. The staff are very helpful in guiding me towards glasses selection that fit my style.

Kayla Lanting

If I could give zero stars I would. Take your money else where when buying new glasses. I’ve always gone to LensCrafters because it’s convenient, walk around the mall, go back, boom glasses are done. Well I ordered a pair, get told AFTER it will be 3-5 days and now we’re at day 10 still no glasses. Called “yup should be done by Wednesday” well it’s wednesday and still no glasses to be picked up. Not impressed. Kind of need to see. They’ve lost a customer for sure. Go elsewhere!!

Paul Love

Great service,great value

David “The Aliq” Aliq

Personally would not recommend this place, pricing is not competitive & Customer Service is substandard.

Danny Aube

Steve is the greatest salesmen of all

ED M

Excellent service!!! Gary was awesome, he was knowledgeable, patient and very polite, he is definitely an asset to Lenscrafters!!!!!!!!!

Nate williams

My fiance was in an atv accident and broke her glasses, she's basically blind without them. I called to have a replacement pair made and it normally takes 2 weeks due to the prescription. To make a long story short they made her a temporary pair the very next day. The customer service that we received was out of this world ! Thank you again.

Kelli McCutcheon

Friendly and helpful service. Given covid rules the experience was positive.

LG MB

Garry was awesome! Great selection.

Allyshia Green

Big Thank you to Stevan! He answered all my questions and took the time to refine everything I was looking for. He was extremely helpful and very patient! In love with my new glasses!

Wayne McGee

My needs were dealt with very promptly and professionally in a very customer friendly manner.

Aiden

Very helpful. Would recommend

Real Tanguay

Lindsay , the manager was simply fantastic , replaced busted Frame in 30 minutes.

Frank Guarrasi

store was well organized and sanitary following the Covid-19 protocols, the staff were very friendly and helpful! It was my first time using my benefits, unfortunately my benefits do not have direct billing but Mary-Martha was extremely helpful in helping me make a claim through my benefits phone app. I will definitely return when its time for me to get a new pair!

Duc Nguyen

It’s was the best employee Allen . I Really enjoyed the visit . He was super accommodating and knowledgeable with the product that they offered. And got very nice glasses. Thank you Allen

Martje Haas

Would not go anywhere else, staff, service, selection of frames and overall experience is the best. 5 STAR !!

Leslie Eastman

We always get our glasses at the Georgian Mall location and we have always had excellent service.

Patricia Rowan

Excellent experience. Thank you.

Kathy Duncan

Friendly, professional service.

Jashank Vyas

They have a decent collection, and as normal are owned by Luxottica. Customer service, knowledge of their own system and your value as a customer may be a hit or a miss. Even after spending over $500 at the store, we left feeling unwelcomed. Strongly recommend that you try other stores or locations.Good Luck.

Marten Nagel

Great service. Quick and with a smile. Thanks.

Wild Child

The entire experience was top notch!

Fern Sisulak

Allen’s customer service top notch … I was shopping before Christmas needed my glasses adjusted. Eyewear purchased else were … Allen was most accommodating to help me. Thank you !

Courtney Giampa

Fantastic service and quality products. Ayla made the experience of shopping for new glasses and sunglasses for both my husband and myself extremely easy and enjoyable.

Cameron Pittock

Have always purchased my glasses and families glasses at lens crafters as long as I can remember. I broke a pair of my rayban glasses (arm) went in to store they didnt even look at them. Immediately told me I needed new glasses and quotes me $650. Service was terrible! I went to hakim optical as soon as I left and they found the parts I needed within 2 min. I not only got the parts I needed but purchased a second set of the same glasses for UNDER HALF what lenscrafters quoted me. I will never return to lenscrafters georgian mall nor will my family. Great job guys.

J. w.

Horrible service. Bought Glasses then found a better deal elsewhere. When I went to ask for a refund the employee (Todd) berated me for returning my order and embarrassed me in front of the staff and other customers. When I bought the glasses Todd told me the benefits system wasn't working and I would have to contact my provider and have them send me the funds direct. When I did this it was found that Lenscrafters did in fact put through my benefits and I would have to go to the location and deal with them. This is when I spoke with a rude store manager named Lindsay I believe. I explained the situation and again she was very rude about it and condescending towards me as an upset customer. She promised me someone from head office would call me within 2 business from head office. A month later I call their customer service and they have no record of anything on this situation. If you want to deal with a company that only cares about the sale and not the after sale care, I would suggest Lenscrafters. If you want food service and follow up, go elsewhere.

Kendall Schofield

I have always gotten my glasses from LensCrafters but decided to branch out to a different company this year (for completely unrelated reasons), however LensCrafters has still been amazing as my local glasses store, helping me to adjust my new glasses from somewhere else! I highly recommend this location, Lindsay was GREAT!

Ralph Kerr

I really like being able to rate my experience. This is the first day I've done it. My daughter told me how. My experience was good, but nothing is perfect. Glasses are too expensive but they are everywhere. It felt like the sales girl told me every pair I tried on look good. Truth is nothing really looked that good. I would like more help to find the right ones when I'm ready to buy. I don't want to just hear what they think I want to hear. She was nice and just doing her job.

John Irwin

I had a amazing time working with Lindsay. She knows exactly what worked for my selection of glasses. She gave me a lot of options to choose from and I am so glad I came in to make this purchase.

Ann Hansen

Mary provided great customer service. She was friendly and explained all Important details. Would definitely go back and send family and friends.

Jason Mart

Great service and very polite and pleasant assistance here found the perfect pair of spectacles for me Thanks again

Jesse Spry

*DO NOT GIVE THIS LOCATION ANY BUSINESS THEY ARE VERY RUDE AND UN-TRAINED AND UN-PROFESSIONAL* I was here yesterday for an "adjustment" and i have never in my life been belittled and made to feel like an irrelevant sack of sh*t then when i left this store. i had walked in and not been greeted by anyone, no one offered me any help until some lady came up from the back and was like " can i actually help anyone?" with a very rude demeanour i had approached her and stated i needed an adjustment to which she rolled her eyes at and had angrily stated " go sit over there" once i had sat at the table with my girlfriend with me and was approached by a " STUDENT OPTICIAN" which i think is wrong, why is someone not fully trained assisting me with an "adjustment" which could very easily go very wrong if not done correctly. as she had approached the table she had been angry too and said to myself and my girlfriend "which one of you is getting the adjustment" when i was clearly the only one wearing glasses. To which she made a sarcastic remark. so as i was explaining to her what needed to be fixed/adjusted she was essentially telling me that the material my glasses are made of does not hold adjustments and that she was essentially wasting her time trying ( when she was wearing frames made of the same material.) she had taken my glasses reluctantly and had gone to the back to make the needed adjustments. upon her return she had again stated how bad the material was and that it was not going to hold the adjustments she had just tried to make, with a very rude/frustrated demeanour, she asked me how they felt i asked if she could tighten the arms behind my ears to prevent them from falling off ( which i have had done at numerous locations other than this one) she stated " no it won't hold i can't do it" to my return "well i'm sure you can i've had it done before at other locations and they fixed it without any argument " she stated that she was right and it could not be done and she was never wrong and that she will try but it will not hold because the frames are made of a poor material. after bending them the wrong way i left angry and un-satisfied. i had also noticed upon leaving while making the adjustments she had cleaned my lenses and had used something abrasive and had left scratches on my lenses. she was extremely rude and very un-professional and not fully certified and i hope that she does not get her full certification because i would not like to think about someone else being treated so poorly. i have been giving Lencrafters my business for years after this traumatic experience i will be shopping elsewhere for glasses in the future.

James Rogers

The customer service rep Gary was very knowledgeable and very courteous. My overall experience was excellent I highly recommend this location in Barrie.

Abby Bruce

I purchased a pair of glasses at lens crafters last week and after wearing them for a few days I decided they just weren't the right fit for me. Due to lens crafters 30 day satisfaction guarantee warranty I was able to go in and exchange my glasses with Garry. He was very helpful and understanding of my situation, what amazing service!

Ms. B

I have an allergy to nickel, a common ingredient to eyewear frames. I had purchased two pair of glasses and found that my allergy was activated by both sets of frames. Lens Crafters took back both pairs and worked with me to find the best frames possible for this condition. Special thanks to Ayla, the Assistant Store Manager at the Georgian Mall store, for her patience and guidance.

Jeff

The manager is amazing! She is very witty and is awesome at customer service.

Dana Dube

I had a great experience here. I forgot that Lenscrafters makes your glasses in an hour so that was a bonus. I also liked the great selection of designer frames and sunglasses. Tiffany,Vercase, Michael Kors Burberry Coach Ray ban etc. they had lots. Sam helped me find my new glasses and she was very helpful and super nice. Love my new glasses: )

Lori P

Ive had two experiences here and both were terrible! First time i was purchasing sports glasses for my son. He had an eye appointment for a new prescription a few weeks later. The store staff informed me that if i purchased the sports glasses that day i could come back with the new prescription and change the lenses free of charge.. so i did that and they turned around and denied me.. making an easy buck. Second time i called for promos on children lenses and frames. They said yes, 50 percent off. I said perfect. I asked if they could have it done by the end of the week because my son broke his. They said yes.. but i would have to pay full price! What! Really? Ha.. Never again!

Ryan Penny - Hallmark

Had an issue with my glasses in the evening and went first thing the next morning to have them try to fix them. They were extremely helpful and was able to solve my issues in a minimal amount of time. I truly appreciate the great experience! Thank you.