Reviews of Monod Sports Ltd (Optics Shop)

Sasha Bolton

Great selection of gear for all types of sports and activities. Store size is quite large and spans over 3 floors.

Michael Brown (black windigo)

Ordered a baseball hat...it came so fast and in a bag and in a box so it wasn't crushed to heck. Love it thanks guys

Fred Richter

Wide selection, well stocked store. Prices are competitive, friendly, knowledgeable staff.

Rémi Veilleux

I am impressed with the service A+ and product!! Fast deleveruly Banff to Charlevoix. Thanks Monod!

JM Park

(Translated) There is a goose in Canada. However, (Original) 캐나다구스가 있음. 근데 안삼

Ellie

A great store, would definitely purchase from them again. Even though I haven't visited their actual store, their shipping was very fast and they even sent me a postcard!

Peter J. van Haren

A Banff mainstay. Great selection of quality outdoors gear/clothing. Well worth the visit, albeit prices are a bit high.

Bob Nunn

Still a great spot for mountain gear all these years but a worrisome trend towards high-end expensive clothes and away from its sports store roots.

Albert Y

Best sporting good store in Western Canada. Better prices than the “big box” stores (Atmosphere, Sportchek, MEC).

William Bryson

Wide selection of high quality outdoor clothing and equipment. Way overpriced.

toboggan vicarious

Excellent pricing, fast & free shipping with friendly follow-up.

Wes ptasnik

Great service. Fast shipping

David Lord

This place has the best selection of high end outdoor sports gear I've ever seen. Pricing is high, but it's Banff... Definitely worth checking out if you're looking for a winter jacket.

Joshua Evans

A breath of fresh air, these guys and gals are awesome! I bought a pair of trekking pants online, had them shipped in a couple days - free shipping. They were a bit too big, so I called to ask how the next size lower may fit as the online reviews I had read said they would be too small. Knowledgeable staff set me in the right direction - I should have called first. They sent me a shipping label to ship the return for free, which I did right away. A few days later I had the pair that fit - again, shipped for free. Monod went all out to treat me like a valued customer, and now they have my business for life!

J L

We purchased two pairs of Blundstones while there for a weekend recently. The gentlemen helping us were so friendly and efficient!

Andrew MacLellan

The staff is very knowledgeable and helpful. This store is a great place to go for your camping, skiing and outdoor needs.

Emmanuel Igbokwe

Must visit if you are into outdoor sports. Skiing, climbing, camping, hiking, skiing, mountaineering, ice climbing... they have it all. It's the candy store for outdoor adventure gear. They have an amazing selection of arc'teryx, flylow, spyder, patagonia, petzel, Hestra, K2 and much more. Must stop by if you are in the Banff area.

Eveline Juce

Absolutely love this store! I've only ever had the chance to shop online with Monod Sports and they are 100% satisfactory! They are great when it comes to replying to emails about product questions and they are SO fast at shipping products out to you. By far my #1 shopping experience!

Prabhjeet Grewal

a little costly but all the stuff is worth its price.

Shane Maley

Exceptional customer service on top of great prices! Couldn't be more happy with the team at Monod's getting me the gear I need. Support through the web order process has been really helpful. Thank you!

C M

You can pretty much walk into Monod's in your underwear and walk out totally outfitted for most any outdoor or alpine sport. Not saying you should, mind you... …

Dylan Chapman

Staff were very helpful and respectful of our budget. Did not try upsell at all and really made our purchase an effortless experience by fully explaining the different products available. Thanks to sales associates Natalie and Ben for their help and great service!

Ken Jones

Excellent range and helpful staff

Lindsey Lincoln

Serving all your outdoor needs! Conveniently organized into departments with super knowledgeable staff!

Alvin Saraza

Brody and Karen are so helpful. I ordered on line but there was some issue with the purchase. They are so accommodating. The chocolate and greeting card are awesome,!!! I appreciate it. Kudos to you guys! keep it up.... Support local business!

Victor Sullivan

Monod has fantastic customer service both on the web and in store. I recently had an issue with an avalanche transceiver and they went out of their way to solve my problem and get me going again in no time! Thanks!

Carey Nash

I ordered a jacket from them and I could not be more pleased. The jacket came in less than three days via mail and had a lovely thank you card and small chocolate bar as gift. It's a small gesture but I so much appreciate it. The jacket is great and the price was great too. I travel through Banff all the time so I'll absolutely be stopping in again! Thanks so much.

Luciane Cardassi

Best outdoor gear store in Banff.

Rick B

I wanted to order a Leatherman but couldn't find a local store that was open (I don't use Amazon). Found Monod Sports, delivered just as fast if not faster than Amazon and very competitively priced. Please more than ever support local Albertan businesses; keep our dollars within our struggling communities and stores.

Darcy Coombs

Monod's offers a great selection, competitive prices and awesome staff.

Kenta 403

The best outdoors shop in the town of Banff. Huge selection of gear from Goretex jackets to ice screws. While most of the gear can be found online at other retailers, the ski shop in the basement is perhaps the best in the Bow Valley. Competitive pricing on backcountry skis and boots, experienced staff who can fit a boot and mount the bindings make this a one stop shop for your backcountry needs.

Victor Okunev

Ordered a 1.8L MSR Windburner Stove, but received a cheaper 1.0L model instead. I may reconsider the rating based on how promptly the store is going to resolve this mishap. Update: The store has provided a free return label, hence I bumped up my experience to two stars.Turned out they don't have the item they sold me in stock, so it may be a good idea to double-check to save yourself from frustration down the road.

SAMUEL TAM

Nice

Matt Monod

I'm biased.. lovely place though :)

Travis Barck

Although I was unable to visit the store my online experience was exceptional. I was searching for Bog boots for my special lady friend and Monod Sports came through in a pinch. Buying clothing for women can be a challenge, but shoes can make or break a realationship even if she isn't crazy about shoes... As I digress, the boots fit and I wasn't the one being sent back in the box for my shortsighted shoe sizing. Thanks guys for offering return assurances and customer oriented flair. The attached card said it all--if two guys could rescue a man from a rock face I have nothing to worry about. And I didn't... Best Regards

Hootan Badii

Amazing online store. Better than Amazon Prime ????. - Great price - Free and quick shipping - Great customer service I ordered online from Vancouver and looking forward to shop again.

Manu Dez

I was after a specific item I found on this website. Everything went great, definitely a place I will keep in mind in the future. Free (and fast) shipping made a big difference, overall great outdoor brands available.

Fuzzyolive

Good stuff. Ã r ç T Ë r Y x.....

Kara Broks

I ordered a beautiful Arcteryx coat for my husband for his birthday. Free shipping, arrived in 2 days and included a thank you card and awesome authentic chocolate bar. The coat was also 30% off. Very impressed. We will be ordering from here again! Thanks Monod Sports, you rock! Kara Broks Saskatoon, SK

Adam Linthwaite

Great service! You receive a little piece of the shop's history with every order. Fast delivery, free return, earn points. Good selection of climbing hardware. Prices are matched or cheaper than other Canadian shops.

Jack Horwitz

Monod's was the go- to best sport store in Banff since time immemorial and continues the tradition with great quality and even better service. Thx Trevor and folks for the ease of return, I'll continue the tradition of frequenting this enterprise.

San Ke

Staff is extremely helpful and friendly. Left a voice mail regarding to a product of interest, they called me back right away. I forgot to use the online coupon after the purchase so I called them to leave a message. They got back to me right away with the discount refunded. Even though in the message I said not to worry about if it's too much trouble. Really good service! Thank you.

Angie Latimer

Good beer. Good food.

Rick Cowburn

Superb gear at the best known price - and delivered faster than I ever imagined possible... Monod's mail order is a service I will use again indeed...

hayden daniels

Super knowledgeable staff and huge selection of ski boots. Can't think of a better place to buy boots.

Bryan Birn

Good selection. Fair prices. Great staff. They lose a star by separating their online customers from their in person ones. Their frequent customer status/points/prices should be the same online as in person.

Patricia Ing

Great physical store and just had the best experience ordering online with Monod. I had some issues with the delivery but Shayne was fast at following up, pleasant to deal with and so helpful in getting everything sorted. Love the perks of being a member as well.

Yev Kravt

Unfortunately I could not pay with a credit card issued outside US/ Canada. Difficult for a European!

Chelsea Mottishaw

Fantastic! Quick shipping. Got what I ordered and it works great!

will archer

Monod's Sports is in a league of their own when it comes to the latest and greatest in technical gear for any and all mountian activities. Their customer service and and in-depth knowledge in everything they sell is second to none. They go above and beyond to make sure you leave happy.

corey sauder

Excellent stock with fantastic, friendly and knowledgeable staff.

Jay Gould

Quite possibly Canada’s best sports shop, especially the ski shop. Ron, PJ and Darren are some of the most knowledgeable, honest and informed ski people in the industry.

Wallace Wong

Just want to give great feedback! I ordered the Deuter Futura 32 pack on a weekend. It arrived in a few days courtesy of free and fast shipping! And it came with a greeting card as well. The pack is great and the price is the best anywhere I've seen in Canada. All in all, great service, fast shipping, best price, and super customer service. I will drop by next time i'm in Banff! Thank you!! .... Wallace Wong

Ben Schugel

Visiting town for a few days and I stopped here every day for 3 days straight to have something done to my boots. They helped make sure my ski trip would be comfy in my new boots. I never had to purchase any new gear but the selection was really good. Would definitely recommend Monod for anyones ski needs in Banff.

Samantha Yang

Amazing, ordered online, got it 2 days before it was expected to arrive, quality product and very charming service.

GOPROTRUCKER MANITOBA

Cool place

kendra Olsen

Wow! I'm impressed! Not only did I get my sox within three days, but I also got a thank you card! What a class act! Thank you!

Jean-Gregoire Fontaine

Just ordered a pair of Salewa hiking boots from them! Best online price and got them super fast :) Feel so much better to buy from small company that are owner operated :)

Jeffrey K

Really nice outdoor gear store.

Dennis Miao

First time purchasing with this store. The customer service was fast, and they shipped the product right away. The package was well packed, and it was awesome to see a personal touch to the order as well. The order also had a thank you card and a chocolate bar inside! Great store. I would recommend this store to my friends and buy from this store again.

Lisa Larson

Great! The item was shipped right away, and arrived quickly enough for our little racer to use it in his next race event.

Noah D

What a great experience shopping at Monod Sports. I was searching for a pair of boots but I couldn't locate my size anywhere on the web. Came across Monod Sports. Not only did they have my size, but they were significantly cheaper than the few other retailers that sold them. When I first tried ordering them, I ran into an issue with stock information on their website, contacted the store and they sorted out the issue in about 10 minutes. Not only did my boots arrive, they arrived sooner than expected. I was pleasantly surprised to find a note in the box that was hand written and signed by Nick and Peter Monod (owners) thanking me for my business. Great added touch. I will be telling everyone to shop at Monod Sports and if you're reading this, you should be too!

Mike Masters

I've shopped here a lot in the past 25 years. Majority of the staff don't have a clue. But the selection for Backcountry gear, skis etc. is solid. They've seemed to turn more into a tourist store over the past 5 years selling Canada goose and arcteryx mostly for clothing... it would be nice to see them get back into other brands but they supply what the tourists want.

Christopher Allsop

Great service and a nice selection of outdoor wear.

Travis Heidel

Flawless online experience. Order was received within 4 days.

Gordon Alexander

I like the selection here. Pricing can be both outrageous and fair comparing to other stores but there's also gear they have on sale in the back. Staff are knowledgeable, friendly, and helpful. Atmosphere is chilled as it should be. I always go back when I'm in the neighborhood. I'm always bound to buy something lol

Lorraine Campbell

My Arc'teryx Atom Lt Jacket arrived within days - it was exactly as described, and fit perfectly. This is one of the best all season jackets I own: it is warm on its own, it layers easily for very cold days, and it packs easily. Thank you for providing excellent service and products!

Louis Gaudette

Excellent service! Great service ! I order online and receive my raincoat really fast all across Canada. There was even an handmade thank you with my name !

Stephen D

Very rude staff. Not impressed

Dani F

Lazy staffs, they were talking and busy with each other when i went to this shop to find some stuff. And it happened twice

Lily Kwok

Love this place. Whenever I go to Banff, I will stop by and normally we will spend an hour just in this store

Melodía 孟涵 Li

Nice service and good price

Sticky Only

Nice place alot of choice good price!

Jennifer Laliberte

Ordered online for the first time. Could not believe how quick the order arrived. Fantastic service and love supporting local. Kudos to you guys! Love your store, will be back for sure.

Mike Davidson

I have been in town for a few years and just switched from snowboarding to skiing last season, Dan was super helpful when it came to selecting the gear I needed and definitely knew his stuff when I came in with my 100 different questions. Also he has been an ongoing help with my gear adjustments over the years. I will keep shopping local as Monod's always provides a good experience for me.

Jay White

Great staff, huge selection, always my go to store in Banff

Allen Gu

The best ski and board shop, geek out fr

Alex Woolley

Very nice selection, and staff were very helpful but not pushy, wish we came with empty suitcases!

C.J. Wilkins

Best online service I've ever had. Hands down!

Felix Jaeckel

I was looking for new ski boots since I was sliding around too much in my old boots and came across Monod's when I googled for boot fittings in Banff. Ron helped me find the perfect pair and size for my feet. The whole process took about an hour or so, starting with an assessment of my skiing type, foot shape, and finding the correct insole. Ron immediately brought out a pair of Atomic boots that fit my foot like a glove. The next day on the slopes was like a dream. Highly recommend Monod's if you're looking for new boots or skis. These guys are the real deal and take their time with each customer.

Timothy Yue

I like visiting this place to see what is in for this year's skiing fashion. However the prices are expensive. Yet from time to time one may be able to pick up something nice from a sale. Good luck hunting!

David Zemrau

The staff in the ski department are second to none. Especially PJ.

Melissa Barry

Being from Australia, I have not yet experienced minus temperatures, so I really had no idea what I was looking for in a jacket. Natalie was really helpful educating me on what I will need to get by in winter.

Uyen Duc

I found a better price elsewhere so I emailed them about price matching. They responded super promptly and were so friendly. Not only did they price match, which is their stated policy, they even gave me a better deal. I had trouble with the code provided and called. The gentlemen I talked to was soo helpful and offered to take the jacket off the floor so no one would buy it. I had some questions about sizing and the lady who he transferred me to was amazing and answered all my questions and even cheerfully took measurements for me. The kicker was the jacket came in the mail THE NEXT DAY complete with a thank you note and a chocolate bar. I almost never write reviews but had to because the experience was just so exemplary. I highly recommend Monod Sports and will find every opportunity to support them.

David Jobin

Easy online shopping, easy return. Also bought in-store...lot of stock. great place to do business. Great deal on Atc'teryx wear.

Daniel Lentz

Staff is attentive and helpful. Carries quality gear and prices are reasonable for a resort town.

Leona Pharis

Absolutely outstanding service! We were at Sunshine for a 4 day race, our son's binding broke on the third day, we were desperate...Matt saved the day by coming up with a fantastic solution, so the race was back on! Thank you so very much for going above and beyond, we'll never forget that.

Mario Djordjilov

Called and bought Arc'teryx Kappa from them. Very pleased with my purchase. Fast shipping. Thank you Monod staff.

Valérie Chouinard

Great products from great brands, awesome deals and wonderful customer service! Would recommend to anyone looking for outdoor gear and clothing.

Niul Bird

Excellent service and a super fast delivery.

Ken Wood

Good job guys! Other that the unbeatable price (they always price match MEC and in this case the sale item was WAY cheaper than MEC) menod's shipped it free of charge, promptly and then to top it all off included a nice card and a quality chocolate bar! The service couldn't have been better.

Jeremy Clark

Fabulous store with awesome service and an intriguing history

Weidong Chai

A great place to buy sporting clothings and equipments.

Pier-Luc Savaria

Dedicated staff, took time to offer several models of different brands /sizes.

Elyse Morrison

So impressed with my buying experience a few weeks ago. I purchased new skis, bindings and boots and from start to finish the experience was fantastic. I can't remember the name of the gentleman who helped me, but he was so knowledgeable and was able to fit me for boots (which I added insoles to upon his recommendation and so glad I did!) and he mounted my bindings onto my skis within an hour. Everyone was really friendly! Thanks for such an easy shopping day.

Don Perron

The staff are friendly and the store offers electric bike rentals.

Jonny Coe

Mods is consistently one of the best shopping experiences in the Bow Valley.

Natalie Neufeld

Really excellent service every time I shop here, whether it's in person or online. Received a delicious chocolate bar with my last online order and free delivery that arrived same day! Very impressed with their price-matching policy too. Highly recommended!

david uriasoolii

Friendly Knowledgeable Nice place to visit

Michael Stensby

Great selection of gear and clothing with friendly staff. Definitely my favourite gear shop in the Bow Valley.

S Pun

Great selection, and often with pretty good sales on past season stuff. Staff are always friendly and helpful. A must visit store in Banff!

Georgia Coleman

I came in looking for winter boots but I’ve never bought any so didn’t really know what I was looking for.. but Billy was so helpful and patient! Great service, would definitely go to this store again!

Jonathan Balloch

Excellent boot fitters and gear selection. Really a perfect fit now. A little expensive sometimes, but there's usually a deal on something

Richard Lapointe

Shopping at Monod Sports is a unique experience with no equivalent whatsoever. There is no other place like that. a personal card with your name handwritten on it indicates that you are not just an IP address, you are a customer that counts. Incredible. Richard

Michel Héroux

Thank you for an easy and pleasant transaction on Monod Sport web site

Bryan Daneau

Great selection, great prices, free shipping for online orders - and they're never out of stock ... like MEC ...

Kristen Alphonso

Great gear and knowledgeable staff

Scott Kosasih

Place was busy, but the staff were still very helpful. Oven bought anything here but I've used some of their specially services like ski boot widening, and airbag refills. They can also do DPS phantom wax.

Martin Holdgruen

(Translated) Very helpful and professional people. My ski boots (not bought here) were too tight, they were adjusted here overnight. (Original) Sehr hilfreiche und professionelle Leute. Meine Skistiefel (nicht hier gekauft) waren zu eng, diese wurden hier über Nacht angepasst.

Angus Cummings

Friendly staff, huge variety of stock, reasonable prices.

Rick Guerrero

Wanted a pair of affordable shoes while on a trip, staff were very friendly and helpful.

Mathieu Lajeunesse

Really happy with my purchase and the whole experience with them. Fast shipping and great communication! Don't hesitate to buy on their website. Thanks Rachel!

hyo-jung jwa

online convenience AND personable over-the-phone advice, how awesome is that! these guys have been around for a long time right in the heart of banff and it makes me nostalgic for climbing in the rockies. they have been super helpful with orders and i will continue to be a loyal customer, from a short distance away. :)

Sebastien Boutellie

Great store, good prices even vs. online stores and very friendly and knowledgeable staff.

Benevolent Backpacker

We just recently ordered a few items from Monods for the first time, and I was amazed at the incredible service from Trevor on the other end..he went WAY above and beyond in finding the product I wanted. And within an hour it was on it's way, outstanding no nonsense oldschool customer service and store! Thank you Trevor!

Justin d

Fantastic as always. Online customer service is just as good as in the store itself.

MarcoinTheMountains Michayluk

Okay were to start.... it has history it's been helping people for 72 years.... always changing for its customers needs.... and friendly staff wow.... thank you for being there... good on ya

Jonathan Munn

Ordered online and was very satisfied. Best price I could find, fast shipping, and a hand written thank you note inside the package. Great communication and experience all around. Would definitely recommend.

Mike Herdes

Great spot in Banff for climbing gear and outdoor clothing. The prices of climbing gear here are comparable with online stores and even beat MEC prices at times. I got a brand new pair of Scarpa Boots for $200 less than any other retailer was selling them for. They have just about everything you need for ice or rock climbing and a tone of winter clothing.

Jean Roch Durand

Hi from Québec. Excuse my english. Buy a pair of Simms Guide boots from you. Great & pro service,fast delivery, tracking excellent. I will buy from you again. I't was a pleasure. Thank's again.JR.

Jean-Maxime Lemerise

(Translated) Very good customer experience, purchase a raincoat Arc'Téryx $ 100 less than the competition in Quebec, deliver free in Quebec, less taxed and bonus with a chocolate in the box and a postcard! Who says better? Beautiful family business spirit that persists. (Original) Très bon expérience client, achat d'un coupe-vent imperméable Arc'Téryx à 100$ de moins que la compétition au Québec, livrer gratuitement au Québec, moins taxé et en prime avec un chocolat dans la boîte et une carte postale!!! Qui dit mieux? Bel esprit d'entreprise familiale qui perdure.

Jennifer Smith

Great staff great selection!!!

Holly Willgress

I've always had great experiences with Monod online shopping. Great selection and prices and prompt shipping. I highly recommend them.

MARTIN C

I ordered a pair of shoes online and they arrived in 3 days. Excellent Service!!! So nice to deal with a local Alberta family business.

Richard Smith

These guys are my new go to. The service (including a return due to the fit of some pants my gf wasn't into) has been flawless. And they aren't a huge chain which I like as you can tell they care.

许培鑫

Good experience shopping online!

Jacob Carter

I’ve always had a great experience working with the staff at Monod’s. From ski boot fitting and punching, to buying climbing gear, clothes, or skis the staff has been great to work with and offered competitive prices. Thanks!

Terence McGuire

One of my favourite shops in Banff.

outcast569

Definately went above and beyond to help me find my Rho Lt shirt and pants. Didn't get buddies name but thanks. Same with the two guys upstairs. Blonde guy was great to talk to about packs and climbing. Other guy was really good at finding goggles that fit. Will easily be back.

Wes Bash

Quality outdoor gear at fair prices.

Brian “Flyin' B” Bullas

Great local place. Super friendly.

Elizabeth Chamberlist

I have been ordering from Monod online for a few months and have found their service exceptional. Delivery has been fast and the personnel I have dealt with are very professional.

Volodymyr Hirnyj

If you're looking to buy ski equipment, this is the place to do it. A very wide selection of ski and boot brands. The prices are excellent. And the staff is extremely helpful and nice! I bought some ski boots here, but after a couple days on the mountain with them realized they're a size too large (common mistake it seems). I came back just to try on the smaller size, and they offered to exchange my now slightly used boots for a newer pair of the smaller size. Thank you guys so much!! PJ and Ed! Very grateful, sincerely appreciate your help.

David Weishi

Great shopping experience , awesome customer service, very happy bought the jacket , which is exactly what I want , I will be back for sure.

Anastasia K

Very quick shipping and item as expected

Teemuch boxing zone

Have a quality products and good prices but your website needs to be more professional.

Michelle Torresan

Talk about exceptional customer service! Monod Sports is my fave store in Banff & I normally don't shop online but I was very happy with the experience. I received my items the next day & they are amazing. Thank you!!

Adam Greenberg

Blew up one of my Dynafit heel pieces two days before I was supposed to leave on a trip, and I didn't have time to deal with Dynafit directly and have a new part mailed to me. Went in with my ski and Dan had a brand spanking new heel piece on in a jiffy, free of charge. Super impressed with the service, great to have a shop that stands by the product they sell!

Paskal S

Best place for outdoor gear in town. Best selection of Arcteryx jackets you'll find anywhere.

Bob Richardson

Great sporting good store located in the heart of Banff Nice fly fishing section as well, Dan is the man there Dan is also a great guide, very knowledgeable about the area and good out of the way fishing spots. A good Ontario lad like myself Keep up the good work Monod Sports and Dan

Sooji Yeom

Too much people and I expexcted more bigger and various product

Kam “Korviss”

Always find something I love when I am in this store!

Dean Robillard

I ordered a pair of Hanwags. I tried them on a couple of months before in my size and love them. My order came very quickly and my wife and I liked the surprise chocolate bar that came with it. Great store with amazing outdoor products. Everytime Im in Banff I always swing by to look for sales. Thanks Monod employees! You guys rock the rockies. :)

Grant Chang

Good selection. Fast shipping. Good sales.

Sam Roosma

I bought a hard shell jacket from their online store. They were quick to reply to a question I sent by email, and the product arrived in good time -- with a hand written thank you note and a small chocolate bar! Couldn't ask for better service.

Pierre Gratton

Excellent service. Almost all the gear you could possibly want for playing in the mountains

Mouldy Squid

Fast shipping, pleasant experience and a kind hand-written note thanking me for my order. Will order from them again!

Rob Barber

Best Outdoor Shop I'm Banff.

Patrick O'Connor

I have purchased clothing and gear from Monod Sports on and off since 1982 and have always been impressed and pleased with the quality of their products and the knowledge of their staff. I intend to continue buying my adventure wear/gear from them for years to come.

Matthew Deans-Beynham

Banffs best outfitter. Bar none.

Jane Fenton Blackbourn

EXCELLENT customer service! From start to finish my online order experience was outstanding. I ordered a Patagonia jacket, which unfortunately was too big, so had to be returned. However, Karen T handled the entire process quickly and professionally, sending the jacket four provinces away in a speedy manner. And when I mailed it back as a return, my credit card was credited immediately. No fuss. No questions. No problem. Cannot recommend Monod Sports - Banff more highly for their exceptional service! Whoever is at the helm, give Karen T a raise and a promotion. ????

heath satterfield

Cool spot to check in while town, huge selection and great signage, lol.

Anne N

Ordered a particular hat to replace one I'd lost and that I couldn't find in stores locally (in Ontario). It arrived promptly, I was provided status updates frequently and it was really well packaged. Thanks for the great service. Would definitely recommend to friends. So nice be able to buy online from Canadian sports stores.

Ruth T

the online shopping is very quick, and the customer service is amazing in store too!!

A. S.

One of the best place to buy your ski gear in town. They offer great selections.

Adam Reid

Good selection of high end gear. Probably the best place in Banff to find such a selection all under one roof.

Canadianexplorergirl

Expensive but good guality.

Bruce Look

Great dealing with Monod Sports. The price was good and the service was excellent.

Shane Ison

Reasonable selection of outdoor gear. Staff are friendly but on the several occasions I visited the store I didn’t find them to be very knowledgeable.

Keng Hian Lim

Good sports shop

Canmore Jim

Went looking for Patagonia Nano-Air hoody today and was surprised to find Monod's - just down the road in Banff - had a full size range and great pricing. Brodie called me to sort out a price detail and the whole order and pick up at the store was handled first class. Make sure you check out Monod's on-line when you are gear shopping...

Brook Pearce

My daughter lives in Banff and when I needed to get some new bindings mounted on new skis December 23, she said take them to Monod's. Brody and the Techs there made it priority and in a few hours I was all set to ski on my new gear with my daughter Dec 24. Service was so great, they even heat fitted my son's boots while we waited. They were hopping busy with Christmas shoppers, but we never felt like we were an inconvenience or a bother. Exceptional service, wonderful crew and cool vibe.

Kia Cyr

Received my parcel in no time. Pretty much happy with what I got as well. Keep up the good work guys!

Šarūnas Ruškulis

Lots of good outfit here.

Grace Kwok

This is my first time to place an order on the internet and with Monod Sports. Despite my age with limited knowledge of internet ordering, I am able to enjoy this mode of purchasing with Monod Sports because of the exemplary customer service from Sam, the salesperson who looked after my order. In my initial order I made a typing mistake; instead of "large", I marked the size as "small". When I contacted Sam by phone, Sam has been very patient in explaining the procedures of returning the incorrect order by both verbally and in writing. By following Sam's guidelines, I was able to easily return the incorrect order and wait for delivery of the correct order . Sam sounded very friendly, patient and caring, I am looking forward to continue shopping with Monod Sports.

Danny McPherson

I picked up an Icebreaker top and Arcteryx jacket from Monod and am very pleased with both. I would like to specifically thank Karen, the E-Commerce Operations Manager, as she quickly responded with accurate information about two questions I had. Great customer service like theirs is why I will be recommending Monod to friends and making more purchases myself.

Myoungsoo Choi

Variety items.

John

Exceptional customer service and very fast shipping, i had the tracking number within one day of ordering.

Ron Pearson

Fantastic Customer Service. Staff are friendly and very knowledgeable. Would buy from them even if I wasn't in Banff.

Alex Rougeau

Dan is the man for all your skiing needs.

Mike Robinson

Above and beyond good service. Definitely look for your gear here before one of the bigger places if you get the chance. They have great shipping for Canadian residents plus you're buying from a family, not a holding company.

Ian White

I first visited Banff fifteen years ago and visited this shop and was pleasantly surprised by the amazing range and the helpful and knowledgable staff. At the time, I found a letterman tool here that I had not been able to find anywhere in the UK. Fifteen years later I made my second visit to Banff and whilst this shop has changed in the sense that it has moved with the times, the attitude of the staff remains unchanged They are still friendly, helpful and knowledgable. Well worth visiting again!

Roberto Franco

BAD CUSTOMER SERVICE After calling them and leaving my number, impossible to keep in touch with their staff. Trying to buy a product online with my reward points and the system does not allow to pay with that option. So the reward points you earn with previous purchases are USELESS. I will choose another store to get my equipment.

Darren Buzzell

Thanks Darren for my excellent boot fitting. Skied much better today. Drop in and see Darren and give him a firm handshake. ????

Stephen Wendelboe

In short, this is how mail order used to be and still should be today. Excellent experience.

Lauren Hirsh

Awesome service ! PJ and Fred kitted us out with awesome ski gear and great recommendations! Loved the personal touch and appreciated the excellent customer service.

David Yona

Wow! Top notch gear, amazing prices, great service and speedy shipping to Ontario. What else could a customer ask for? Will definitely be back for more climbing gear.

J M

Great service ordering from across the country - quick shipping to Toronto!

Sarin B. Picard

I love my new Patagonia gear!

Jenny Zheng

Excellent service from beginning to end. I sent an email inquiring about a jacket that was out of stock and if Monod Sports can ship to the US. Daniel W. replied promptly that they are expecting shipment but unfortunately no ETA. A few weeks later, I received a follow up email from Daniel stating the jacket is available for purchase. Had an slight problem regarding the shipping address but once it was resolved, Daniel ensured my package was shipped instantly. Love the jacket and love the service I received! Will definitely shop again and recommend Monod Sports to my friends and family.

brad flynn

High end gear, sweet store with some good deals here and there.

Hector German Rodriguez

I bought a pair of hanwag tatra boots one month ago. The boots are excellent and the customer service is even better. They sent me the boots in two business days, no problems just perfect. Additionally, I got a 25% coupon and a bar of chocolate. I am planning to use the coupon to buy a jacket. I am very satisfied with my purchase and the service. Keep up the good work.

Matt

Purchased an Arc'teryx toque online from Monod. They have a great membership program.

Chantelle Elson

Great selection of outdoor gear. Quite expensive, but good quality stuff.

Anita Li

I ordered online and it was fast. The order was well packed and everything was great.

Martina Benesova

I have been shopping at Monod's since I move to Banff! The best part is that is LOCALLY OWNED, and living in a small community its always nice supporting your own instead of 'big chains'. Customer service is always exceptional with great knowledge all across the board. Monod's has all the products you need at one stop - from casual wear and footwear to backcountry hiking to skiing and touring in winter and more...and now the best part is that you don't have to live in Banff to enjoy this store - you can do everything ONLINE!!! With great perks for members only! Check it out, invite friends to become members, read great reviews and recommendations - email staff who is always more than happy to help you out ;o)

Jack Percy

Best ski clothing store ever to exist, a Banff icon.

Douglas Hastert

Entered Monod based on their reputation hoping they could refit my new Tecnica Cochise boots with a custom insole - helped me slightly with a $40 off the shelf insert - when I asked about a custom insole, the retailer, Dan, says "Are you a worldcup racer?" No.. "Well then you don't need a custom footbed".. A few days of skiing in pain later I find another shop, Vertical Addiction, which sells Tecnicas (I know, should have started there), and they had the solution.. a custom liner - several brands to choose from and $200 later I had an extremely comfortable boots which made me feel like a world cup skier. Sadly, three days at Sunshine and two at Lake Louise would have been far better had I started with Vertical Addiction, so I would recommend that route for anyone in my situation. Didn't tell Dan that I did race in high school and was used to the foam injected Tecnica race comps: painful but extremely effective - now I am extremely comfortable and reasonably effective - right where I wanted to be.. Thanks Vertical Addiction!

Sierra November

Quite a good shop overall, staff are helpful and quite knowledgeable. I am disappointed they no longer retail any fishing gear. It was handy for the occasional small thing without having to drive to Calgary.

G C

Sales staff are patient and nice, had good experience here.

Jonathan Meier

Good selection, competitive prices. It can be a bit of effort to get a salesperson's attention, though.

David Curry

Excellent service in menswear

Jake Finnan

Made an order online and it shipped promptly, ended up not fitting, so I did a return for the correct size and it was hassle free and of no extra cost to me. Excellent service, would not hesitate to buy online again.

Jason Ward

Lots of product, friendly staff, high quality gear.

Kahlen Pihowich

GREAT Customer Service! There was a problem processing my payment and they offered me 3 solutions within an hour from placing my order. Everything was taken care of in 2-3 hours and there was no delay in my order being shipped. Much appreciated!

Damon Eckart

Monod sports, if you're looking for expensive sport wear or gear, or if you're just off a tour bus and looking for some Canada goose this is the place for you...... ???????????? Have some decent gear but I'd check out atmosphere down the road for better prices.

Chris Bennett

My wife and I are going on a trip to Assiniboine park and we needed a hiking map for the area. We live on Vancouver Island and Monod was the only store where I could order this map and get it in time for the trip and with free shipping, too. The other stores were going to take a couple of weeks to get it to us. I ordered two maps and had one sent to my brother in Vancouver. They both arrived quickly and with a nice personal note included. Very impressive service!

Ursula Angerer

I was looking for some backcountry skiing pants with full zipper, after ckecking out quite a few stores finally Monod Sports had them. My order was send quick, I liked the attached letter and card. It looks like people care. Thank you, whenever I need to purchase online again will look up Monod first.

Elias Amati-Aagesen

Excellent selection and service.

Jordi Ibáñez

(Translated) Without a doubt, the most equipped sports shop in Banff. We went skiing and it was cold. We buy thermal socks. Also a trip platform with wheels for skis. They look professional. (Original) Sin duda la tienda de deportes más equipada de banff. Íbamos a esquiar y hacía frio. Compramos calcetines térmicos. Tambíen una fuenda de viaje con ruedas para los esquis. Se ven profesionales.

Nigel Jefferson

Good store. Stocks a wide range of clothing and equipment for hiking and similar outdoor activities.

MIKE C. CHANG

Good!

Karl Mangaliman

Awesome outdoor store. Great selection and excellent customer service. I normally order online since I'm from Ontario but I got to visit their store in Banff this week. Their customer service was just as great and I enjoyed my shopping experience. I would highly recommend them to any outdoor enthusiast. I also ordered an Arc'teryx sweater online and it shipped quickly. The packaging was great and they gave me a personalized card. These guys constantly deliver excellent service!

alicia Robertson

it is a great store which has a lot of clothes to choose form . nut is quite expenssixe comaparing to other town ,and city ,may be tourist palce price

Bill Morgan

Professional, competitive, high quality gear. Your source for the outdoors. I have bought many items online and they were as advertised, quality gear for a competitive price. The Online experience was easy and on time, consistent shipping. I enjoyed the personal service of my CSR (customer service representative).

Marc-Antoine Plante

Great brands great service

gabor adam

????????????

lp normandin

Amazing customer service ! Fast delivery. The item was exactly what i was looking for. Was able to find a promo code and had an amazing price. The personalized greeting card + a chocolate bar was a great suprised. I recommand this shop to everyone !

Steve Clark

Exactly what I ordered. Fast delivery. Great price. Will definitely be back

Margot McMechan

Monod's is a great store to shop at in person. However, it is not always easy to get to Banff so I thought I would try shopping online. The selection was great, the price less than expected especially with a surprise discount code, and the item arrived within a couple of days. I will certainly shop online from Monod's again.

peter wan

People are awesome and you can find them here in Monod Sports. Staff are really helpful. We will absolutely come back or just shop online. Remember to look for discount coupon code when order online.

A Chan

The go to place in Banff for sports. Recently bought new ski boots after wearing out my old ones. I was told previously that I have hard to fit feet. PJ was the guy to see for great boot-fitting. He knows his stuff and made recommendations there are customer specific. I can't believe how good my boots feel and absolutely painfree. Thank you PJ and Banff sports. I've also bought stuff from them online previously and was very satisfied. A Chan from Toronto.

Pierre Beaudet

Great prices, product arrived has scheduled. I will certainly repeat the experience. I recommended Monod Sports Pierre.

Marc J. A. Huot

Nothing but high praises to offer for my shopping experience and service from staff at Monod Sports. This was fun! Thank you fo this great experience.- I will be back for more great merchandise and great deals. Best to you all! - M.H.

Sylvio Dupras

(Translated) Quality items and excellent service (Original) Articles de qualité et excellent service

Renata Macqueen

Super happy with the service online. Had a few questions on my order and was contacted right away with a detailed response. Isaac confirmed it was ready to go within a day. Problem solved and looking forward to picking up my gear in Banff. Thanks!

Anthony McLaren (Kainsplitter)

Excellent. They promptly emailed the tracking number, and my package was delivered on the day it was promised. Free shipping to my destination, provided great value. They sent a signed thank you card and a chocolate bar wich was a pleasant surprise. Thank you. :)

Jonathan Grimard

(Translated) Beautiful store (Original) Beau magasin

Pouthy Menn

Always great to shop here. Shipping is fast, points system is rewarding. Great!

Alex Pierson

Good selection. Good prices. Online service faster than prime.

Michael Horvath

Hello, I have ordered a few items from MONOD online in the past couple years & I must say the experience has been simple. I have not experienced any issues or errors. Also, the speed in which I have received my products in the mail was quick & efficient. I was able to watch the Canada Post tracking to see when delivery would occur. Also, I have been impressed with the assistance I have received with an online request. One staff member responded to a question for me with measurement of the arms lengths on a product I was looking at. Awesome customer service. My family always enjoys stopping into MONODS when we are in the Banff area. Michael Saskatoon, Saskatchewan

Nick Goyer

Ordered 2 rare items couple days ago , got here faster than I expected and a small letter hand signed was in there , it just felt nice from them.

CWA

Two separate web orders now and beyond impressed. The little extras, the speed and attention to detail are amazing. Refreshing!! First class experience!

Avery

Great place to order outdoor gear! Super fast free delivery and returns, and the staff are very helpful:)

Davis Llewyn

Excellent customer service ( I wish other retailers were like this). I just purchased - online - a Patagonia Ascensionist 25L pack. I was very happy with the service. Shipping was free and delivery was super quick. Monod staff even got in touch with me to make sure I received the pack and was happy with the product. I'd definitely recommend Monod to others.

Michael Hadford

I have purchased quite a bit of skiing and hiking equipment here over the years. The staff are knowledgeable and helpful, and after sales service has been great. The products they sell are top quality but not cheap. However they do have good discounts at the end of seasons. Check them out in April for good deals on ski equipment and October for hiking, climbing and camping.

Erin Magwood

I received my Hanwag boots the day after my online order (payed extra for the expedited shipping) thats fast! The quality and selection Monod's offers is fantastic and I feel really good about supporting a locally owned company. I have nothing but good things to say about shopping with them online or in their store, they go the extra mile to make sure their customers are happy!!

Dirk Balzer

Great selection and pricing! I am a fan of online shopping and have dealt with quite a few shops. I can clearly say that Monod Sports customer service is outstanding! My order arrived very fast and even had a personal note attached to it. What a great idea. I did not feel like an anonymous online purchaser but a highly valued customer. Hope to visit the store in Banff one day.

Scott Nairn

Excellent service and selection. Items are always shipped very quickly. They are also very quick to respond to any inquiries.

José Arizas

I will repeat

H D

Asked through their online contact form if they could take a picture of one of their products and send it over, responded within 10 minutes...why can't every website be like this?

Jason Cramer

I’ve shopped here before and the experience is always first class. I ordered a jacket from them and it was fast shipping. Two weeks later I got an email from them asking how the jacket was and to let them know if I had any issues. Amazing shopping experience.

Bill Sparks

My Moab Rover Merrell shoe arrived very fast, the fit is fantastic and very comfortable and a great price. Looking for more products from Mondo Sports, keep up the good service.

Scott McKenzie

Great customer service! Gannon from the climbing department gave us lots of insight on our upcoming alpine climb. A true bro. 10/10

Mark Talbot

I live in London ON and could not find the selection that Monod Sports carries. I found the whole experience to a GOOD one. I had to return a ski jacket for exchange because of a size issue, no questions asked. Everything was done in a swift manner. I recommend Monod Sports to anyone looking to purchase outdoor gear.

Paul Pritchard

Great stop..super sales team......both on the phone...and in store.....ready to ROCK and roll....with my new climbing shoes.......???? thanks.........

Hannah

Just ordered a few items from the website and when one of the items was not available in the design I'd selected Karen went out of her way to send me details of similar options for me to choose an alternative. We were corresponding this …

H King

Free and speedy delivery (within 2 business days). Had the same visor in a different color, loved so much bought another color and it was on sale (last season's). Great visor. Easy to clean/wash. No need to adjust fit. Highly recommended visor. Monod provided great service.

micheline larrivée

Good Price, for Québec customer

Anton K

Best service

Mary Ann Rombach

I just started ordering from Monod online, and received a great discount on some climbing pants; and also an additional discount on the second pair. I would say Monod is doing an excellent job keeping its customers happy with the best prices in Canada for high quality gear. In addition, the items I bought were sent out very quickly for no cost.

Frances Barrett

Well set up with lots of unique items. Didn't buy anything but would go back if I needed what the hve

Brent figol

Excellent selection, very nice store, great service. Good online site as well with free delivery to Canmore

Robert LaRose

Well informed associates, no compromise quality products.

Mike Freeborn

I searched everywhere on-line for the Smith I/O 7 Goggles in the colour I wanted, and Monod was the only place in Canada I could find. The time between ordering, processing and shipping was fast, and they arrived in no time flat. I highly recommend Monod.

Tyler Howard

Bought a Leatherman Multi-tool from the online store. I put in the order late afternoon and it was already in my mailbox first thing the next morning. Plus they had it for cheapest price I could find in Canada and the US. Keep it up guys!

Roger Fellows

My wife is well satisfied with her Birkenstocks. Price was excellent. Delivery very quick. Roger

M Matthews

Always a great selection of high performance clothing.

Chad Hanson

Best place on earth

Darcy George

Super easy to deal with returns. Thanks guys.

Codette Gerusanovka

Helpful and knowledgeable staff. Remembered me from a previous visit and remembered what I was shopping for, were able to make good suggestions and gave excellent advice. Dogs are permitted in store, both staff and customers coo over them.

david white

Excellent service. Free delivery on all Canada orders

Steven Xu

I've made a number of online purchases at Monod Sports over the years and the experience has consistently been excellent in every aspect. Customer service in particular has been outstanding. This store represents the best of the industry and has my highest recommendation. I know I'll definitely be returning in the future.

Mike Vanderland

Pj and Matt provided me with amazing customer service and expert advice when I stopped by with my float pack canister that needed some attention.

Yi MAO

Really enjoyed the online store from Monod Sports. Excellent service and products. Thanks.

Alanda Greene

Item descriptions are clear. Sale prices are actually good sales. Very quick delivery on orders. Quick replies to questions on webmail. I've been thoroughly pleased.

Dawn Hancock

I've not written a review before, but this company is worthy of it. Excellent customer service and knowledge.

Peter McIntosh

I'm a fan of this store. Good gear always a good visit. I always got the sale rack and sometimes there's a terrific deal on very high quality outdoor gear.

Lynne Ratzke

I am a long time customer and really enjoy shopping both, on-line and in person, at Monod's. I am always very satisfied with the product knowledge and customer service. Keep up the excellent work!

Thai Hew

Excellent service! Good variety of products. Wish larger sizes is available for some products , ( fjallraven trousers only up to size 54 , would be nice there are some 56). Maybe that's just me , I do like my clothing a bit lose. Will definitely recommend Monod sports. Oh! it will be nice to receive other brand names sticker too.

Kenneth Ferguson

My wife was looking for a mid layer top and found exactly what she was wanting The sales staff were very attentive and helpful.

rachel peer

Kelly was exceptional ???? she really knows the products and helped me select the right winter shell.

James Clemens-Seely

Great local spot to buy gear in Banff. Had a great time getting excellent advice from Sarah in the climbing section - can't wait to get out on the ice with my new setup!

Jonathan Hudon

My favorite store so far from every outdoors equipment!! Customer service is superbe and they ship super fast! They have really good prices too!!

Jana Macik

Outdoor clothes, equipment and gear. Good selection.

Megan Teghtmeyer

I have had a great experience ordering from Monod Sports online. It was easy and the item shipped quickly. I wanted some of my order to go on a Visa giftcard. And they were able to put it on my card without hassle. Once I got my order they sent a email to make sure everything was ok.

Chris Foster

Spoke over the phone a few times regarding an online purchase. Staff is especially friendly and patient. Would definitely recommend them. Wish I lived closer so I could have done business in person. All the best.

SMC

Their store in Banff is amazing, but they also have a great selection online. The last couple orders I have purchased, delivery has been earlier than expected, so quick into Calgary! Also, if their are any questions or issues their customer service is right on it and quick to respond. Thank you!!! Sheila

S H

I bought boots (and skis) here three years ago. When I bought them, I told the boot fitter that I felt they were too small but he assured me they were supposed to feel tight. The first time I went skiing in them, my toes on my left foot hurt so badly by noon that I had to stop skiing. I thought maybe I hadn't cut my toe nails short enough, so the next time I went skiing I made sure to cut them carefully, but again, a few hours into the day I was in agony. I took the boots in to Monod to get the left one punched out, which is extremely inconvenient given that I live in Calgary. When I told them my problem, the boot fitter asked me to show him how I put on the boots. I did, and he basically told me that I was doing it wrong by doing up the wrong buckle first (suggesting that how I put the boots on was causing my pain). He punched out the boot reluctantly but insisted that it could make the boot too big. The next time I went skiing, they were a bit more comfortable and I was able to ski the full day. But then I went skiing the following year for a two-day anniversary trip. Halfway into day 1, my toes were so sore that I couldn't even put the boot back on after I took it off. I had to stop skiing for the rest of our ski trip, and my big toe was in agony for over a week. Soon after that, the nail started turning white and breaking away from my nail bed, and few months later, I lost the nail on my big toe. I didn't want to go back to get another lecture about how I put on my boots. They are too tight, as I originally thought. My advice to boot buyers: Do NOT purchase your boots here unless you live in or near Banff. I've tried to get my boots punched out in Calgary, but I've had to wait extra long and pay for it because I didn't buy my boots at the store. I didn't expect to have to return for boot servicing or I would never have bought my boots here in the first place. Also, go with your gut. If it feels to tight, don't buy it no matter what your boot fitter says. Losing a nail was painful and I couldn't ski (or wear certain shoes) for six months. Plus I have to spend another several hundred dollars now to buy new boots!

Jean Tian

Great service! Excellent products! Definitely will shop in this story again.

W Scott

Knowledgeable staff, great selection of outdoor gear and clothing

Nick Cowie

Banff's best outdoor adventure store.

Don Bracken

Quick service and package tracking from Monod, with a good sale price. Pack is everything I had hoped for, and will definitely consider further purchases from Monod.

Victoria Klassen

Eeeee this store is dangerous! So many nice things!!

Scott Irvine

I had such a positive experience with Monod! Their website was accurate about their stock, and they immediately shipped my order so that I could receive my new skins in time for the weekend. Small things make big differences, and I'm really appreciative of the help they gave me!

Sean Grant

As others have pointed out, terrible customer service... A staff member sold us a tent under the premise that if we didn't like it we could return it "not too dirty". When we went to return it, after one night and absolutely no damage, two employees ganged up to let my girlfriend know that it was used and can't be returned. The tent fly was a bit damp when we packed it up. We wouldn't have bought the tent or attempted to return it if we knew their 15 day return policy doesn't apply to slightly used things. Poor customer service, but they don't seem to care. Stick to MEC in Calgary. Don't bother with this overpriced, pretentious, small town, touristy shop.

C Allen

(Translated) Size, type is too small (Original) 呎碼，種類略嫌少

Jane Connell

Ordering online from Monod Sports was a pretty excellent experience. I can't remember the last time I've received such great customer service - especially when it was exclusively via email and telephone! I dealt with Shayne who was friendly, knowledgeable, and very patient. I ordered two pairs of Hanwag hiking boots since we couldn't find a great selection near our home in Victoria. I ordered one pair for my husband and one for myself. The shipping was free (bonus!). My husband's boots fit perfectly, while mine were way too small (my own fault for not checking the size chart properly). Monods paid to ship the boots back, and sent another size up for me, free of charge. The second pair were still too small and I opted to buy some in-store where I could actually try them on. Monods immediately refunded the money for my boots without any questions asked. They also shipped both pairs of boots with a chocolate bar and a personalized card - so awesome. I will definitely recommend Monods to anyone!

S Carbonneau

(Translated) Very nice store. Very good service. somewhat expensive. (Original) Très beau magasin. Très bon service. quelque peu dispendieux.

Kristina Covelli Lopez

I had such a wonderful online shopping experience. My questions about my order were promptly answered by a customer service rep and my order was delivered within a few days. The packaging was super tidy and they even included a thank you card, a sample of a water repellant product and a chocolate bar - all very nice touches that you don't often get when shopping in person or online. And then to top it off, when my purchase went on sale they price matched it for me. Love my purchase and loved my shopping experience with these guys. JUST AWESOME.

fengyunjiyue

I ordered many jackets online and the orders are always processed on the same day. Shayne is always helpful in the ordering process. Very pleasant shopping experience. Thank you for your speedy services.

Steven Mitchell

I've never been to the store, but their online marketplace is amongst the best on the web for Canadians seeking premium outdoor gear and clothing. - Good selection including lesser known brands - Best price guarantee - Reward points - Free shipping over ~$50 - Free (easy) returns Monod is quick to respond to email and sends you a hand written thank you note with every package. As far as small retailers go, Monod has a brilliant online marketplace. 5/5 would recommend.

Claire T

I ordered a new sleeping bag and get it in 3 days, included a nice thank you card and a really good authentic chocolate bar! The storage bag was missing but Daniel at the Customer Service was very nice, find it for me and shipped it straight away. Nice, efficient, effective with very good products! Thanks MonodSport for the good service!

S. Lacoste

Excellent service and products. Look forward to ordering in the furture. Many thanks!

Max Stefaniuk

Best ski ship in the area. These guys really know their stuff! They are very detailed with their fitting process and absolutely make sure you are totally satisfied when you leave! 10/10 recomend for ski fitting and outdoor gear!

Geoff Huang

(Translated) There are archaeopteryx and big goose, which are in line with domestic visitors. (Original) 有始祖鸟和大鹅，符合国内来的游客

Todd Mansfield

Always helpful

pugachev Wineberg

Wonderful web company. Excellent customer service!

Dan Lem

Great Service and Competitive Pricing.

Joe palubiski

Fred helped me get fitted with the perfect pair of ski boots. He devoted over half an hour to making sure I found the right boot, and was open and honest about the ups and downs of each boot. He made efforts to keep the boot within my price range without sacrificing on the quality i needed and was very knowledgeable about everything. Couldn’t recommend this place more!

Sarah Elmeligi

My last pair of approach shoes accompanied me on over 300km of trails. Imagine my despair when they finally bit it! Monod's to the rescue! Even during Covid-19 nonsense! I ordered my fave approach shoes online, paid for them, and they were hand delivered 3 days later! With a smile and the love that only local Bow Valley businesses can deliver. Now I'm hiking the trails around my home in comfort and with a new spring in my step. The online ordering system was easy, customer service for delivery was personal and kind. Honestly, it made me feel luck to live in the Bow Valley because our local businesses are just plain rad. Spend your money here. Monod's is awesome.

Alexander Sepsi

I've been buying from Monod for quite some time. Nothing crazy a few purchases here and there. Their customer service is top notch. Monod is a family business focused on proving excellent service to their patrons. The small thank you card included with the purchase from the owner is another small token of appreciation towards their clients. For Monod you're not just a wallet - you are a real person. Thank you guys. Keep up the good work.

Kelsey Ackerman

Good selection of outdoor wear, however the staff is outright aweful. There were groups of staff that were female just having conversations amongst themselves and completely ignored customers. When someone I was with went to pay for something he wanted, he stood there for awhile before someone came to ring in his purchase.

Alain Noël

(Translated) Super efficient, good price (Original) Super efficace , prix avantageux

Eat This

Whilst choking on the extreme prices, an assistant came over to me. I assumed she was about to ask if I required any assistance however instead, she walked right up to the mirror next to me, flicked her hair, studied her reflection and continued on her way. I’m fine thanks. I’ll just put my credit card back in my pocket.

Cédric Gaudry

(Translated) I really recommend a lot. Super good special on stock climbing regularly in addition to% discount for members. Exchangeable exchangeable point for money. Ability to accumulate $ bonuses by recommending people. Free shipping in Quebec. Customized order management (I received a postcard, business card signed by the manager, discounts and tights) I will definitely recommend to them (Original) Je recommande vraiment beaucoup. Super bon spécial sur le stock d'escalade régulièrement en plus des % de rabais pour les membres. Point cumulable échangeable pour de l'argent. Possibilité d'accumuler des $ bonis en recommandant des gens. Shipping gratuit au Québec. Gestion des commandes personnalisé (j'ai reçu une carte postale, carte d'affaire signée par le responsable, des rabais et des collants) Je vais très surement recommandé au près d'eux

peggy wright

Great atmosphere and personal attention. Brendan spent time to find the skis that worked best for me-including a switchout when the first pair was what I had asked for, but ended up not being what I needed. Can’t thank Owner, Matt, enough for his flexibility and ultimate goal of my being thrilled with my ski equipment. I am!

E nglish

Priced out of the market! Looking for a new jacket...$590 for a mid layer....absoloutely crazy!

Ben Blakney

Exceptional service. Great buying experience and service after the fact. Without doubt where we will be buying our gear for the resort or back country from now on. We have been living in Calgary for the last year and have shopped around at most of the ski shops in Calgary, Canmore, and Banff. Dan and the guys in the ski department have gone above and beyond what most any other shop would do in making us happy customers. Knowledgeable, friendly staff. Highly recommended and worth a visit!

Brad Bj

A surprisingly quality store amongst the tourist traps in Banff. The staff here are all outdoors people and really offer great advice. They have all the typical hiking and camping stuff as well as a pretty good climbing section upstairs!

Piotr Babis

Amazing service.

Janice Walsh

Easy to order and the item I purchased arrived sooner than I anticipated!

Jeffrey Johnson

I don't know much about the store itself. However, I was in a situation which called for exceptional service, involving my purchasing of a few items by phone which could not be ordered online and could not be transported on a plane (camp stove fuel, etc.) in preparation for a backpacking trip in Banff, and which I could not pick up myself due to a late bus arrival followed by an early morning start on our hike. Rachel Bigger at Monod Sports responded to my email request in a prompt and reassuring way, and even delivered the items to the Banff Park Lodge before I arrived there, where they were held by the concierge for me, so that there would be no delay in our itinerary. Her "delivery bag" included a complimentary Banff patch and chocolate bar (which we ate on the plane ride home!). I would like to express my sincere thanks to Rachel for service which was "above and beyond." Rachel - I will be sure to stop in at Monod Sports again in the future when I have outdoor needs for another Banff hike!

Kalvinder Virring

Nice stuff good deals

Kim Rasmussen

Fantastic selection of all major outdoor brands : Arcteryx, Patagonia, Marmot, Fjällräven, Kühl, Smartwool, and many more I did not notice. Great service!

Trent Funke

Website is super easy to use. I had a discount gift card which was for online order only. But i needed shoes. I went to the store, told them about the gift card, they sorted me out to find one that fit, then i went online. Easy

Brigitte Laforest

Needed a new battery for one of my heating socks.Matt was the best with helping me!I was speechless with his solution. Thousand thanks.

M EY

Staff and service was SUPERB!

Christine Perry

Fast delivery plus you had the product I wanted. Liked the website too.

Jeffrey Ross

I usually don't take the time to review retail stores but I had to write one after my most recent experience at Monod Sports in Banff. I went into this store looking to buy a new technical shell for an upcoming cat- and heli-skiing trip. Upon entering this store I wasn't acknowledged or approached by one staff member to offer their assistance finding the right size, style, or brand the whole time I was in the store. Obviously these employees don't work on commission as I saw the same two employees leaning against the racks engaged in conversation when I entered the store and when I left after about 10 minutes later. WORST CUSTOMER SERVICE EVER! Needless to say, I didn't make a purchase but will thank the staff at Monod Sports for the inattentive service because I found the perfect jacket the next day at a retailer in Revelstoke, BC.

Jonathan Groene

Monod Sports was amazingly helpful as I was waiting in Banff to start my ITT Tour Divide. For several days I had no word from the airline regarding my bike they sent somewhere other than Calgary. I waited for a spot tracker that was not in Banff as planned. With my time slipping away and no real information about bike or tracker. Monod Sports was so helpful. Don ( it has been several weeks so I may have the wrong name, sorry! the Welsh guy) was super friendly, very engaged, helpful, a real source of encouragement to me. Thank you! The store has great merchandise. Can't say enough about what they meant to me. Thanks!!

Tim Hickey

Great service, staff very knowledgeable.

Michael Aronson

Nice gear however staff somewhat disorientated with what they have to offer and lack information on products they sell.

Scott Wylie

excellent. great shipping and really good product price.

Sebastien Savoie

The G3 Alpine climbing skin are working very good, better than my snow shoes. The sale person was very well inform about the product. I recommend Mono Sport to any one ho love outdoor sports.

Angelique Houbre

I came to Monod to buy snow boots few weeks ago because it looked like a very nice store to go shopping and I must say I had a great experience.I am a picky shopper and the staff member ,a French guy was very helpful and friendly. He didn’t rush me ,he showed me different options corresponding to my needs and request. At the end I left with a great pair of Hanwag , on sales and soooo comfortable ! Now I am excited for the snow to come. Thank you so much , for your patience and your smile.

M Pa

Great service. Pro.

Kevin Bartlett

Ordering from Monod Sports is always easy, reliable and efficient. I can always count on the quality of the merchandise and the service. The team at Monod's Rocks. Thanks for being my first stop shop for for all my mountain gear.

Justin Williams

Great selection of clothes and gear. Staff was friendly and helpful.

vikki gibson

I, recently, ordered a jacket for my son, although unsure of the correct size. Sam collected the two sizes that were being considered, and tried them on to give me a description of fit for someone his size. He, then, shipped the size that I choose and shipped it, expedited post, so it would arrive before my son left back to Asia. I have not received such amazing customer service in a long, long time. I will check Monods website, first, now when I am looking for outdoor clothing. Thank you, Sam. Your service was impressive and I want you to know it was greatly appreciated.

Lisa T

Excellent service from Monod Sports. Had a question and was answered extremely fast. My item was shipped right away and was received quickly. Nothing but good things to say about my transaction and will definitely be shopping with them again.

Kevin Tran

Fast and friendly service. I had to make a return on an item and they were helpful every step of the way :)

Brian Yak

Awesome staff. Have had multiple equipment failures and they are always great to deal with super reasonable rates (rare for Bow Valley)

Juan Marchionatto

Wow! A low priced item sent to Toronto with no shipping fee was great, but then also receiving a warm handwritten thanks on a postal was amazing!

Jared Gulaga

Ordered some ski boots online, and upon opening the box discovered a hand written thank you letter and some pretty amazing chocolate. These guys clearly value their customers. On a side note, their hours are awesome! Love that I can actually stop by the shop after a day of skiing. Hands down one of the best outdoor shops in the area!

cparker230

I have bought multiple products from monod sports after stumbling across the store in Banff, I feel like they put thought into what products they sell to match the quality the company is. Their customer service is also the best I've come across in the industry, friendly team that is always able to help.

Marla Anderson

Great experience shopping with Monod Sports.

Heather Gibb

My family has been shopping on-line at Monod's for several years, and always impressed by the excellent service. Thank you.

Christian Enchs

If only there was another place to buy the avalanche bags. The staff was no help. When I started looking at them he didn’t want me to even look in or touch the bags. He couldn’t sell a free house to the homeless

Tyler Atkinson

Good place for outdoor adventure clothing and gear. Great hiking/winter shoe selection.

Greg Stewart

Amazing experience dealing with both their website and in store staff. It's the first store we visit in Banff anytime we're in town. Both the selection of products and staff are top notch! Would highly recommend visiting!

Andrew Stevens

Great selection and helpful staff

Chad Pomerleau

Ordered boots online. Their shipping was prompt. When I figured out I needed a half size larger, they were super helpful in making sure I got what I needed. Follow-up emails to make sure everything was good was a nice touch.

David Jenkins

Was originally planning in going to Atmosphere for some last minute outdoor gear, ended up stopping at Monod on the way and buying everything I needed AND MORE: employees (specially Fred) were awesome, good discounts and general prices! Did I mention that Fred was awesome? ????

Jenna Fischer

I love Monod's! I'm from Cali and love to visit Banff each year, and stopping by Monod's to pick up some authentic Canada Goose jackets or other winter gear is always a treat. I recently ordered from them online and received my shipment quickly and had great customer service both in-store and over the phone/online. Huge varied selection of climbing equipment and clothing- California loves Monod's!!

Gerald Thorley

An outstanding winter sports store in Banff Excellent service. Incredible stock and choice for all comers. Highly recommended. Ask for Phoebe for assistance.

Jason L

Lots of good selection on so many brands.

Chris Butler

Good selection os back country gear, but everything is very expensive.

Reale Gray

Ordered online from Monod Sports in the middle of possible Canada Post strike. The customer service I received was amazing! They made sure of the status of the strike before sending anything and in a lull they shipped my order to me express to make sure I received it! The product was great as well! Very pleased with Monod Sports, definitely recommending to all my friends. So nice to be able to support a Canadian company!

Jennifer Ostero

The staff at Monods go above and beyond to make sure you get exactly what you're looking for, at a great price, and with the quickest shipping in Canada. I used to be a fan of other stores, but now I only shop at Monods! They're the best!

Anca Dumitrescu

Great stuff, good prices

zia rice

good range of clothes and gear

Quinn Stewart

Best source for outdoor gear that I know of! Has a good selection of great brands and I've had nothing but good experiences with this store. Great customer service and really seem like they want to help the customer out. Price match policy is great, as well as fast and cheap shipping. They have a great membership program as well. Can't stress enough how great these guys are!