Reviews of FYidoctors - Canmore (Optics Shop)

Jaime Tuttle

Stopped in today to have my glasses adjusted. The ladies working were super friendly. Fixed my glasses and gave me some lens spray with a cloth for free, even though I was willing to pay for it. Amazing customer experience!

Alex Shibley

I'm not the type of person to write a review or walk out of a sunglass store but that woman running the desk there was hands down the rudest person ive encountered in years. I arrived there at 4:40pm, they close at 5. Immediately upon walking in, she told me "IF I can find a pair of sunglasses within 5 minutes" she would ALLOW me in. She then rushed my wife and I into the bathroom to wash our hands. She then basically told me not to touch and sunglasses or try any on unless I knew FOR SURE those were the ones I wanted. I asked about polarized lenses and she told me they might have some and that id have to look harder. She then said something else rude and by this point I'd had enough and walked out. If I'm going to drop 400 dollars on a pair of sunglasses they certainly won't be from a horribly rude person like herself.

Cody Alba

Super friendly, nice and caring! They helped me adjust my sunglasses and were lovely to me. I felt super safe going in during COVID-19 and am very grateful for their amazing service! Thanks again!

Kris Topher

Ok selection of frames. Prices are within reason. Long wait time to get my prescription back. They send your frames to Vancouver and your stuck waiting for a week or longer. Reception staff wasn't very helpful. That being said you could do worse. This was my 2nd time dealing with this place as the 1st visit back in 2012 was stellar so this could be a one off occurrence and just bad luck for me, or not.

Isaak Robotham

We have been going to Fyi doctors as a family for many years. Once again they have proven themselves to be efficient, friendly and accommodating. My son had bent the arms of his eyeglasses on a backpacking trip. I took them in and on that very same day they were able to fix them. Thank-you!

nelly cruz

Very quick and friendly service with my broken glasses. I'll definitely come back in the future :)

Rebs Fierce

Great service, great staff and so fast and efficient.

Jim

Incredible customer service! I had a little accident with my glasses while in town so I made an appointment to have them fixed. A very friendly lady named Tara was able to help me put them back together again the same day at no charge (totally unexpected!). I don't know what they did but they somehow fit even better than before. I was very touched by your generosity and kindness. Thank you Tara and FYidoctors Canmore! You really took care of me and I will never forget.

Ara Pfeuti

Tara (Canmore) was super helpful with my daughter's broken glasses! Excellent customer service - thank you Tara!

Kenny Gionet

Travelled.through from Winnipeg lost a.screw.in my.sunglasses and FYI was there to help great customer service friendly staff and an overall.great place!!!!!! HIGHLY RECOMMEND!!!!

Jacqueline Delichte

Thank you so much from Kelowna! I can now wear my prescription glasses again. They were so bent up for over a year lost in my car. This business and ladies working there are awesome. All my glasses got fixed for free. They cleaned 3 pairs of glasses and tighten them to fit my face. I can wear them all again. So happy! They are passionate in what they do and go the extra mile for all their customers. Great first time experience!

Danielle Perry

I was in Camore on vacation and forgot my contacts. I stopped into FYidoctors Eye Care (walked right in) and not only did they help me with getting my proper prescription they even had some contacts in stock. The front office staff was phenomenal and the Doctor on hand took the time to ensure the contacts would work for my vacation. I would recommend FYidoctors as the go to place for all your eye care needs in Canmore, Alberta.

Margaret Martin

Visiting Canmore and lost a nose pad for my glasses. Stopped in to see if they could help me out. Replaced both within 10 minutes and shined them up too. No charge. Thank you!

Сумасшедший Михаил

My name is Misha and I am visiting Canmore as an international student at the local junior high school. I always wear my vision glasses at school, while doing homework on my desk or when I watch a movie or a tv-show. However, after 2 years of successfully and safely wearing them, they broke just because I bent my glasses before going to bed. The temporary solution for this issue was to stick the right arm of my glasses with lenses using a basic tape. Unfortunately, it worked only for 4 days and they were on the verge of breaking again. That was an obvious sign and occasion for my grandpa and me to ask for a FYidoctors help. When we entered the store, there was a nice shop assistant who was pleased to help us fix my vision glasses. Ultimately, she fixed them in just 10 minutes and they even looked like they were just recently bought. To conclude, as a client, I would definitely recommend people to visit this shop because the work will be done as fast and quickly as possible, and finally, as another advantage, I can say that they didn't charge any money for this work and it was really nice from their side.

Brett Gordon

Very helpful and friendly. We walked in unannounced seeking assistance to repair a pair of glasses (purchased elsewhere) where the lens had fallen out. 10 mins later, glasses fixed at no cost. Fantastic service, which is what we've come to expect in all our encounters in Canmore. FYidoctors Canmore are highly recommended for their efficient friendly service.

Wyatt Wiebe

Had an overall good experience. Went in to get the nose pieces on my glasses replaced and they got it done no problem in a couple minutes. Great customer service as well and I highly recommend. ????

Jennifer Ranger

I dropped by FYi this afternoon to see if my reading glasses could be repaired. They’ve kind of been neglected with bent arms, etc. The super helpful staff reshaped the arms, fixed the broken arm and cleaned them up in a matter of minutes. Even though I’m not a patient (yet!), they did this free of charge. I was really impressed by their friendliness and helpfulness and will definitely go back when I need my next eye exam and/or glasses.

Maran Hendricks

Thank you Megan for your wonderful help and service today! Much appreciated. My husband and I will definitely be utilizing the Canmore FYI doctor’s services in the future!

Robyn D

Best price and value, and excellent customer service! Lens prices were lower than other local optometrists, and even one of the large chains in Calgary. Dr Chin has a helpful chair-side manner, and the gals at the front desk are wonderful and make the process very smooth. Glasses arrived quickly and I love them!

Curtis Williams

Super helpful. A few times I have need help and with covid things are slow. 2-3 weeks for contacts to post but they helped with out fail.

Kevin Smyth

I had (what I considered) a SUPER HUGE crisis. While on a mid-week outing with my wife celebrating our 20th anniversary, one of the lenses casually fell out of my glasses. So there I am, trying to celebrate while being unable to read beer, wine and food menus. I popped into FYI and was greeted by the sweetest lady (whose name I totally forgot to get for this review). She was understanding and incredibly helpful fixing the lens seating and giving my glasses a quick fitting tune up. Friendly, and a great representative of how businesses used to be. I felt special and very helped in my moment. Thanks so much to the lovely lady, you saved my vacation and I'm so appreciative for your assistance.

Jeremy Ho

Very friendly and helpful service. I had forgotten my contacts at home and the manger helped me get a replacement set so I could go skiing for the weekend.

Becki Brouwer

Absolutely love this clinic. Staff are extremely helpful and friendly. Especially when Jenn is visiting from the Banff Clinic. She's amazing.

Cindy McKay

A wonderful place for your eye care products - the staff are knowledgeable, honest and friendly. The pricing is better than fair - thank you FYI!!!

Moya Alhaindawi

Great service very helpful and lovely staff

Tim Wiebe

I went in to FYidoctors Canmore location on July 3rd, 2020, to get my glasses fixed. The lady was very helpful, very professional. She recognized me as her local bus driver. My glasses were fixed quickly. I depend on my glasses, to drive and keep the public safe, so it was a great experience. I can't thank her enough. Wonderful.

Will ogrady

Tara, Briel, and Megan were excellent. So helpful and friendly to both my wife and I.

Ben Burlock

Small selection of frames. Long wait time for glasses. Was quoted a week then changed to 2 weeks at the earliest. Could've have gone somewhere else and had them now. Friendly service but that's about it.

william c

Excellent service and Dr. Copeland was amazing. I've been wearing glasses for 36 years and Dr.Copeland suggested I try a new type of lense. I've never seen so clearly in my entire life. I will suggest this location to everyone. Outstanding Doctor and staff, thank you.

Piotr Babis

Great service.

Joshua Burke

I understand you have staff shorages but fix your operation times on Google.

Cheryl Flahive

I was in Canmore for a few days and Just dropped in as my frames were very loose. Very helpful and kind sorting me out even when it is appointment only. Thank you, Cheryl

Iyad Eddie

I went there expecting a one-stop-shop service but unfortunately wasn't the case. VERY VERY limited selection of sunglasses. I had to take the prescription and go somewhere else. They basically deal with one brand, Oakley. Rest are hanging for a design/display purpose only. Very disappointing!

Bryson Le

The manager was great and professional. He answered all my concerns and was extremely knowledgeable. He puts the pro in health care professional. I would recommend this to family and friends

Nick Rundall

I dropped in to have my very cheap Drug Store reading glasses fixed as one of the arms had fallen off and the screw had mysteriously disappeared. An hour later I returned to find them as good as new, beautifully cleaned and, best of all, no charge. This is excellent service and I will certainly return when I next have a problem with glasses.