Reviews of Shoppers Drug Mart (Optics Shop)

Allanah Wills

Staff in cosmetics were rude and made me feel very uncomfortable

Inji

I needed some reactine and wanted to buy the cheaper generic brand but theirs was over 10$, so I went to the nearest grocery and found what I needed there on sale for 6$. I like many things in this store but find them too overpriced, so I wait for sales.

Vincent

Called into shoppers at 9:30 am to order an emergency prescription. By 3 p.m. the staff at the pharmacy still did not fill the prescription. The person who took the initial call clearly did not do their work...ended up insisting that staff call to fill prescription. Unbelievable that a pharmacy can be this unorganized and dysfunctional taking 5 hours to fill a prescription. Was told by April to wait...Ended up waiting till 3:17 without any service yet again!!!! One would hope that employed people would value their work!!! Were told to come back at 4 p.m. and by 4:20 p.m. we were still waiting! I think this location set a new world record for the longest wait time for prescriptions.... 7 hours.....whoo-hooo.. you call that Shoppers service!!! I would strongly advise those who need prescriptions filled....run....run far away. Go to I.D.A instead.

Dawn Thompson

I am a Cornwall resident. And I had to go to perth to be with my 80 year old mom during covid to be with her and help her. I am happy to do so. I am a diabetic and other difficulties. I transfered my diabetic back to this shoppers. It was my shoppers. I need my lifestyle monitor. They aren't helping me. I even had to call myself to pharmasave in perth to . To even get help. Called shoppers and the hung up on Mr. I'm trying to get off my insulin and feel better. Shoppers in perth made Mr cryvwhen the wouldn't help Mr. I feel so tired and now I don't know my dugat levels. MYbd if I called the police for help. I don't know. Shoppers on second. Worst person I ever talked to. I hope I just get my monitor. Do I can try to help myself to be healthier. They should not have hung up on me and left me feeling this way.

Rhianna B

EDIT: Thanks shoppers for your generic copy-paste response. If you actually read my review you would perhaps want to speak with me. Oh well, hopefully someone will actually follow up with me and some of the other negative reviewers and address concerns with this store. There's a reason this store has a low rating. There was a 60% off sale on lindt chocolates (all varieties as per sign) and we picked up two bags, one milk chocolate (red bag) and one mix bag (silver bag). One of the bags (milk chocolate-red bag) scanned incorrectly. The cashier argued with us saying that the price was because it was a special variety which it wasn't. When she continued to argue, we requested the scanner code of practice (see photo). The cashier called her manager on the phone and spoke with her for a minute, then proceeded to tell us we had to come back in the next day because the product was already at a discounted price. We disputed this, and the cashier called her manager from her office. When the manager arrived, she said we had to call the store the next day because she doesn't have the authority to do the scanning code of practice. She gave us the correct price for the chocolate but we will be calling tomorrow. Throughout this entire interaction, the cashier was dramatically huffing and eye rolling, and the manager was no better. In addition, I counted six staff members working (three of which were high school age fooling around in the aisles, nearlywalking into me) yet there was only the one person working cash. Even during our interaction, where a line of four people piled up, there was no call for another cashier. Absolutely awful customer service and no common courtesy.

Jody Wilson

Excellent, knowledgeable service, I've never had a bad experience with the pharmacy staff or the front end staff.

G K

I can’t believe I have to make a review such as this… my sister came home in tears after a racist remark was made against her in the shoppers drug mart by the beauty consultant named Erica. She was told that she was unable to purchase multiple of one item (which was obviously a subjective rule) in order to resell overseas. My sister was just trying to buy Christmas gifts at an affordable price after Covid. I’m honestly speechless. Don’t bother going to the shoppers drug Mart Brookdale is way better. I

Dequavis Jesus

This is the best shoppers in Chatham. It is always clean and tidy and the staff are always friendly. The parking lot is spacious and clean. The lines at the checkout are always flowing good. I would recommend this shoppers over the other two in Chatham. This is a great shoppers.

Dominic Nadeau

I only shop there once in awhile.. when they got sales..lol..

Jennifer Wannamaker

Honestly this one time I have ever complained about shoppers in Bancroft. I tried phoning about a question the phone rang for almost 20 mins with no pick up. I might go to another pharmacy. Why try to call if you can’t get threw

Gregory Heward

Brought in a one month prescription for my son. They insisted on breaking it into FOUR 'weeks worth' prescriptions so i would have to pay the $12 dispensing fee 4 times on one prescription. To make things worse - when it was time to get his 2nd refill - they don't even have it in stock!! Making an unnecessary detrimental break in his dosing. TERRIBLE

Theresa D

For some reason in 2018 they kept showing us as being insured by the Ontario Trillium Program. We are not as we do not pay for enough meds, nor are we 65, we asked it be removed from our accounts (both mine and my husbands). Skip forward to last week (Thursday Dec 12, 2019) my husband called in for his BP meds to be told he could only pick up the 10 owing as his insurance would not cover the next cycle of 90 for another 10 days, he told the girl on the phone we have no insurance and we pay for our own. (It's been removed from my account but apparently never removed off my husbands) On Friday Dec 13 he picked up his meds when I got home later that day I noticed he had been charged 2 dispensing fee's of 11.99. I called wanting to know why, no manager was available and the young man on the phone gave me several different explanations neither of which were true esp the one in which he said they called my dr to refill, I know thats a blatant lie and I said that because my dr does not do this we have to physically attend her office with our bottles in order to get new scripts filled, he also said its because we are insured under the Trillium benefit which I also refuted, he told me I was being abusive and that I was yelling which I was not, I have a loud voice and the phone was away from my mouth by quite a distance and it was on speaker. I told him we were not under Trillium and had asked a year ago for that to be removed from our accounts and asked why that had not been done and why I was being expected to pay a dispensing fee on 10 pills they failed to give my husband from the previous cycle.....it was a go round because again he said you are insured by Trillium again I said we weren't and I also stated when my husband called he clearly told the girl we had no insurance, he told me that was not the case, it was because I was right there when my husband called, even my husband tried to tell him this. We asked to speak with a manager more then once and we were denied this request, I again said I want to speak with a manager I want a call back or I will be taking our business elsewhere to which he replied well then you don't need to speak with a manager. It is now Dec 16 and no call back from a manager. We will be taking our business else where. We have to date ignored the rude service behind the counter 2 days prior to this my husband and I picked up our meds he had been given the wrong script and of course it was not noticed until we got home so we sucked up that cost, the girl behind the counter was less then pleasant. We'd also noticed that every time my husband was put on a new medication no pharmacy consult was ever done,this seemed odd as any other Shopper's Drug Mart we've used across Ontario, (we lived all over Ontario and whenever possible always used Shoppers) always did consults for new drugs. So many things seemed off. Being a retired nurse I know my drugs so I wasn't overly concerned BUT how many other people don't have this knowledge and don't know what to bad side effects to watch for. But this last episode and being talked down to like I was a moron and being told I was being abusive because I caught them in a lie and questioned what was going on and being double charged for dispensing fee's is enough for us I will not tolerate this beyond rude customer service and being over charged for something that was their fault not ours but being told it was our fault, not to mention not being allowed to speak with a manager!!!!!! FOLLOWED UP with the number provided below, didn't expect much and again nothing was done and Eric Sullivan owner pharmacist, told the Head Office I was abusive, I was in no way abusive and I told this the customer service rep at head office, I spoke to her in the same tone and volume and asked her if she felt I was yelling she responded "no" I"ve taken my business elsewhere and will not ever step foot in this location and will tell others of my horrible experience

Gaylene barnes

Auto refills, always have to wait yet online it says they are ready for pick up.

Isobel Cunningham

The pharmacy was very helpful and friendly

Nicholas Cotton

Photo inaccurate and misleading, it's inside the mall.

FOOD FOR THE SOUL

The management and staff at this location deserve to be awarded for their commitment to their community and complete awareness of mental health issues. From the beginning of the mandatory mask bylaw I have been given a hard time by at least one staff member every where that I shop except here. (I am medically exempt) Kinda funny when you consider that it is a Drugstore. Because of this I have found myself buying more grocery items from your store. It is also nice that you carry amazon gift cards as well seeing as this is where most of my remaining grocery shopping is done. I find that your prices are quite comparable to most grocery stores too! Even cheaper when it’s on sale. Thank you guys!

Frisky Weasel

Best prices on dairy

Bancroft auto spa Joe

Rude customer staff

James Jaspar

i like the makeup lady

Friendly Mamabear

Shoppers isn't there no more booooooo maps u need an up date

Deesha.R SURVIVES

Place was slow, service was fast but the cashier customer service was not great. (No hello, no you’re welcome). She probably was having a day, but it shouldn’t hurt to be polite.

D -

Nice large parking lot. Stores is what you'd expect. Sometimes at night a rough crowd is about.

J Lantain

RIPPED OFF— I bought a gift card in January. Got the card home it didn’t work. Brought the card back they said their wasn’t anything they could do, I’d have to call a number associated with Shoppers that deals with this sort of thing. The associate told me they would most likely send me a shoppers gift card, I asked her with the shoppers gift card would I be able to get a different card with the shoppers gift card that they send me she said YES. One month later I finally get the shoppers card in the mail. I went to shoppers to get a different card I’m at the cashier with the shoppers gift card and the one I want to buy. The cashier said she can’t do the transaction cause it’s against store policy to use a shoppers gift card to buy different gift card. I didn’t buy the original gift card just to use it in there store I bought it to use where ever wanted to use it. This is BS don’t buy any gift cards from Shoppers cause if it doesn’t work the will send you a gift card from there store and you are stuck with spending it in there store. F*** this place no more business from me. I can buy elsewhere.

supneet kaur

Okay to be honest, the employee who was working in beauty section asked me twice that is everything okay? Are you looking for something specific? I was just looking for lipstick shades, I am from toronto and i was there after my driving test and I'd say great customer service, shopping carts were all aligned and cleaned. thank you very much. Appreciate it

Foto Gini

Really friendly staff and good service. Clean and a great selection. Most advertised products available.

Lee-Ann Parks

Its open until 10 pm has a pharmacy obviously and that serves methadone which there are I don't believe any other than the Methadone Clinic that dispense locally. The girls are good n is not crowded which is nice. Very essential n important for our small community here in Bancroft

RONALD Peter

Great passport photo. Very convenient location.Great helpful staff.

Rick Hillner

Thanks Eric and the Shoppers Drug Mart staff. You came to my rescue after I injured myself and wasn't mobile. Muchly appreciated and will remember your kindness. Rick

j munz

Had an appointment for my son and myself to get covid vaccine. Went in for our shots and when we got there, they said the vaccines had expired. Didn't get our shot. Now they won't even tell me any info on when to maybe come back. Poor customer service!

Shawn H

Good selection

Cass May

Great shoppers! Friendly staff.quick pharmacy. Self checkout.

Bhupinder Singh

I went with my wife on Saturday evening, we were looking into the perfumes section. So, One of their employee came to me and was so rude and treated us really bad and she was kind of racist. I felt really bad, never going back there.

Liu Henry HB

very Good store

MARYAM. A

A good pharmacy

Cononodapotato

(Translated) good school (Original) bonne école

chase

If you are trying to find lighters it's barbecue lighters. Or big pack of those scroll wheel ones that burn fingers.

Ketan Raval

One of the perfect pharmacy store with all day to day grocery.

Phil Dufour

Good to have Shoppers in Cornwall's east end.

2daddynorton

Everytime i go with my prescription to this pharmacy its nothing but hassles. I've been going to this same location for ten years and it's never changed. Actually was told by the owner yesterday that my doctor never put the code on the prescription so it wasn't covered and he's not calling the doctor to get it because last time he was on hold for an hour waiting. His advice for me? Do it myself lol What a joke and and lack of professionalism. Also witnessed owner and workers making fun of patients out in the open in front of clients. Can you imagine? Coming to your pharmacy in chronic pain and being made fun of in front of other workers and customers? Embarrassing and very unprofessional

Nick Davenock

There is truly nothing more annoying than trying to get your prescribed medication from these glorified vending machines. Every single refill another issue pops up which forced me to go without doctor prescribed medication for sometimes weeks at a time. Hope that medication which was prescribed by a doctor wasnt for anything important like your health or ability to function in the work place.

janet murphy

To all of Shoppers Drug Front Line Hero's Thanking the entire Shoppers Drug Team for being here...You deserve highest praise. No one knows or understands the amount of stress you are experiencing, just know your dedication is very appreciated . Extremely Grateful

Michael Messerschmidt

This location is horrible at honoring the corporate discounts. They make their own rules as they go. When confronted, they make lame excuses to justify their pricing

Chris Houston

I’ve dealt with two pharmacists so far and both have been extremely helpful, patiently answered my questions, respectful and kind people. I very much appreciate the pharmacy staff at this location. 100% would recommend.

Kenzie Sinnicks

Absolutely disgusted with the owner of the Grand Ave store, also with the Manager (Jason). They treat their staff like garbage and don't care for their customers, just the money. They recently trespassed someone that I hold dearly to my heart for no good reason. She was an employee there for almost 17 years and this is how they treat her after she resigns peacefully from her position.

Eliza Haugrud

Got my flu shot today with little to no pain. Great pharmacist who is very helpful with all my questions and concerns.

Alayna Gallant

37.99 for infamil baby formula that is 32 at Walmart! That's extremely steep pricing. Greed and exploiting families with young children.

Rob

Mid to high priced for non-pharmacy goods, although they do have good specials on selected items. Open til midnight every night which is why they are my main "grocery store". Staff are awesome in all departments (and will help you find deals, especially the day before the new flyer takes effect every week!) ???? Sadly owned by Loblaws (ie., Superstore) but at least than means you can earn PC points here. ...should probably boycott the bread though. *Sigh* lol

lisa labadie-gagnier

Friendly helpful staff...items stocked and clean

Tracy Spillmann

Since Shopper's sold I have had nothing but trouble with the pharmacy. I have been trying for over a month to get a medication that I NEED. And get nothing but a run around. I am so close to taking our business to another pharmacy !!!! How can a pharmacy not care that a customer is not able to get their medication ?

Kimberley kim, kimmy, kimber.

While standing in line to pay for my items, I sneezed and needed a tissue immediately! I spotted some small packs of tissue by a closed register so I covered my nose with my hand and left the lineup. As I approached the counter, I noticed a female employee busy with something under the counter, I picked up a pack and I attempted to open it with one hand. The employee told me I can't open it until its paid for! I moved my hand away to show the mess and she stated " you still have to wait!" So I responded with "u do see my face right?" She responded with all items must be paid for before opening! Needless to say I lost it!... I won't name her directly since I'm in a small town but she was the asst.Manager at the time. I did call to complain and I'm surprised that I never even received an appoligy from her!

Havier Esteava

Found there was short staff, but when there was a line up there was a really nice lady that sped everyone up so we could get through a little faster. Never usually have problems, they are well mannered people.

Rebecca Elizabeth

Small, quiet Shoppers Drug Mart that did not provide a memorable experience. It was drab and no team members greeted me. However, the pharmacy was advertising excess vaccines + had good signage for it. There was a barcode to check your eligibility. Would recommend for vaccine access!

L.A. Walker

If I could give a zero star rating, I would. I drove in from Whitney to find a piece of paper on the door saying the hours are 8-8pm now. There's never anyone in this store to assist you even when it is open. Anytime I have ever been in this store, I have to check myself out and then the speaker says "how did we do today?" I always laugh when I hear it and think that I have to shop by myself, carry my own items, cash myself out with no staff around. Horrible is my answer.

Fat and Funny

Just okay as a shoppers location. It’s much smaller than the location than the one down town. You are probably better off going to the newer location on the Center of town. I was disappointed in the lack of available products. Slightly disappointed.

Keith Haskell

This place is great the staff was awesome I enjoyed my time there and I found exactly what I wanted.

Rodrick Nicol

Clean good selection of drugs to help your needs. Prices seem a little high on food items though in my opinion.

David Corkishdavid

Location and lots of parking. Friendly staff

keith greenough

Stopped here to pick up some snacks for the road got quite a ways out of town started eating these to find out they were old make sure where you're in this Shoppers Drug Mart check the best before date.

Theresa Pregent

I just moved into town and I am impressed with this place. It's very large, seems to have everything, and the people are friendly. I have had no difficulties filling prescriptions, they were handled promptly and with a smile.

Beautiful Comox Valley and Vancouver Island

Never busy...great to grab things when everything is closed because they are open so late...have basic goods...and late pharmacy

Barry Stringer

Ok store, stantard Shoppers.

Brandon Swance (swancebeetle)

Friendly and useful

michael E (colourbox)

Is awesome the best and FX

Tori Lansaw

Shockingly poor service everytime I have to go in there. They really need new staff.

Jimmy McKirdy

There always seems to be a lot of pharmacy staff behind the counter yet they are so slow to deal with customers ! I find that a lot of times staff will look at you and just continue with whatever they are doing rather than serve customers !!

Les escargot en vradouille

(Translated) The pharmacist in was very nice and very helpful. We were delighted with his performance. thank you so much (Original) Le pharmacien à était très gentil et très serviable. Nous avons été ravis de sa prestation. Merci beaucoup

azak chowns

How come they close at 10 now??

Deep sandhu

I went this morning to buy foundation.(17nov 2pm) I asked the lady receptionist for help . Her face expression was so terrible and disrespectful. Like she doesn't want to help us for anything and my friend was with me after that she said so rude staff no respect. She wanted to buy perfume. She said, no she can't stay here longer .

Spencer Kull

Was given the wrong prescription.

Steve

I went in asking for help with medications I got from COSTCO. I was not satisfied with Costco's response and felt I could get better service here. The pharmacist on duty June 8th was the least helpful professional I have met in a long long long time. I was willing to move my scripts to Shoppers Drug Mart but not now. I will never return. I did then go to the Superstore on Ryan roads and had a wonderful helpful conversation with the pharmacist there and he did research for me that result in a different medication the next day. So you now know where my lolaty stand - Superstore - great job.

Keith duGal

My drug store for prescriptions. Some great bargains.

Jonathan Glasser

For Bancroft, wow, it’s big.

Terry Jackson

The staff are very friendly.

Julya Cullen

Pharmacy constantly making me run around and jump through hoops just for my medication. Absolutely horrible and unimpressed.

Steven List

It's a big pharmacy, lots of selections.

Ed Hovinga

Last week, my partner and I picked up prescriptions and some other items. After it was paid for Mr.Joshi, the new pharmacist, walked away without offering a bag to put my items in. When I asked for one he basically threw it at me and still walked away without bagging it. Today, I observed him yelling at the girls. I tell you, if he keeps this up he’s going to get an ear full and it won’t be pretty!

Elaine Greaves - Holloway

Great staff. Clean bright well organized. Pharmacy staff pleasant to deal with.

Original Gamestir

The cashiers at this location are fast and effective. They also have self checkouts to make it that much easier to make a transaction . Great store vary clean and great customer service

Mike Star Wars Sky walker

DONT COME HERE IF U DONT KNOW WHAT UR GETTING UR SELF IN TO!!!!!!! This is a DRUG STore people.. D R U G S! if thats not for u dont comme here again! i will note be coming back i check blood presser at the machine an it said im ok... thanks for the scare........

Manik Bansal

Long time waiting

Cedric Woo

Saw two locals arguing outside this store. Beautiful Belleville!

Lonnie Vermette

The blond lady at the pharmacy that has the bloated arms and hands... piss poor attitude and demeanour had some words with her..she should stay at home and take care of herself!!

Adelheid Francis Teshendorf

I wanted to tell you all how WONDERFUL my experience was here at the Pharmacy. I usually NEVER right positive reviews...but the pharmacist and assistant pharmacist here offered me so much kindness here last week, I am still totally blown away. They didn't have the medication I needed so they went to the ends of the earth to track it down from a different pharmacy. They were SO SWEET. :) You girls are the best. You made my Christmas so much better with your compassion.

Darrin L

Great service, friendly staff, always well stocked.

Rick Graham

This location has been very disappointing over the last several months. I work in the mall and rely on Shoppers to purchase reasonably priced cold drinks and their selection is ALWAYS terrible. You just need to put your stock out

E E

Beauty section employee was extremely rude and racist. Had a horrible experience. Won’t ever be going back. Will be making a formal complaint.

Abigaile Douglas

very large store!

K P

Pharmacy staff are generally rude and unhelpful. The last time I picked up there were 3 other pharmacy staff watching the young man look for my prescription without offering him any assistance. Heaven forbid you ask to pay for a couple additional items while paying for your prescription to avoid going over your debit transaction limit, too. Cosmetics counter staff constantly make you feel as though they think you’re stealing while browsing in their department.

Inderjot Manku

Fantastic

orrin splane

With Covid 19 ongoing it is necessary to adapt to current practices. I live in a retirement residence and have prescriptions delivered from time to time. Currently I am not allowed to to out to eventap my debit card nor is the delivery person allowed in the building. I have never given my credit card number out for any reason and do not want to do that. I get Ostomy Supplies from Medical Arts Pharmacy and was able to arrange to pay using online banking. The payment is made as soon as I get and review the invoice and likely prior to the driver getting back to the store.. in these times while I appreciate the workers it would be nice if the Management would be more helpful. This will not last forever and all common methods of payment should be permitted. Thumbs down on this experience.

Grace

Awesome

Kantessa Heninger

Amazing Customer Service????

Greg Thordarson (Thor)

Lots going on and sometimes a wait

Mario Villano

Convenient spot and good selection of vitamins

Greg MacDonald

I have being dealing with Shoppers Drugmart for many years, the last 15 years weekly due to an illness. The pharmacy staff in this location should call in sick if they can’t do their job with at least a half smile, and when you the staff make errors or the stores system of processing refills is faulty, try to be somewhat apologetic on behalf of the store or yourself for wasting customers time. You should really try to remember there is a very good chance your customer is ill and just maybe fighting for their life! Try to smile more and be much kinder and apologize when you the company has fallen way short of your customer service goals!!!

Hridesh Gupta

Lil busy

Justin Ward

This Shoppers has the best fragrance selection in all of Belleville. Also has a post office. Smaller then most Shoppers Drug Marts.

Aaron Mc

The cashier was EXTREMELY RUDE AND DISCRIMINATIVE!! NEVER SHOPPING IN THIS LOCATION AGAIN TRAIN THEM FOR BETTER CUSTOMER SERVICE! Never had such a rude experience in my life!

Alisha Lachine

The storefront is fine and most staff are friendly and helpful. I do not however like the pharmacy. I was a client of theirs for 26 or 27 years and after they switched to one pharmacist in particular I wasn't treated properly anymore. After awhile she wouldn't follow my doctors orders and refused to give me my medication when I was early. Doing so caused me to have serious withdrawal symptoms and I suffered for 4 days. She didn't care. I cried in front of the entire team and no empathy was shown towards my situation. Once they have an opinion about you then that's that. I have now switched pharmacies to a more caring team who help me when I struggle and I've been doing so much better with my medication. It's like night and day. The pharmacist at Shopper's didn't even want to help or suggest ideas on how to get my medication use under control. Very apathetic and cold. She also lied to the owner of the the franchise. She sat me down in the room knowing I didn't know my rights and made me agree to something that would screw me over. She also recommended some medication to get me off the medicine I'm on now saying that it would still help my pain, but I would be able to get off my other medicine. Lies. I looked up what she recommended and all this medication does would slowly help me off the medication I'm on now, but i would still have to deal with my pain. I wouldn't recommend this pharmacy to my worst enemy. I'm hoping to switch my parents soon as well. If you're looking for a great pharmacy and team please go to Chatham Family Pharmacy. They are absolutely amazing and care about each client they have. They'll bend over backwards for you.

Black Rose

Places

Mike Espey

Great service and prices

Fraser Cain

I really like their automated system for refilling medications.

alex Shute

Was trying to purchase a Nintendo switch game so I called ahead to make sure they had it. Who ever picked up the phone didn't even go check just said they don't cary those. Ended up driving down to check, sure enough they did have it in stock. Spent 20 mins instore trying to buy the game with no success. They weren't able to open the magnitised box it was in and actually completely the sale. Very disappointed. They couldn't sell me a product that was available in the store. Incopitent, rude staff members ruined my experience. Won't shop again

Manoj Sathyanarayana

Never visit this place for photos (studio). They do drive stick business rather than photos for huge bucks.! I suggest Staples or Walmart for photo studio. Say NO to Shoppers Drug Mart.

Wade Boutilier

Large Shoppers with lots of selection and good product.

Colleen Wood

I like this store. The only thing is they never give me my points on purchases. Such a disappointment, especially when every little thing helps today.

Lori Fry-Gordon

Love the staff. Pharmacists are fantastic. Love Kevin. He's extremely knowledgeable. Cosmetics are great.

Kennedy Truin

I went here the other day to go about purchasing some perfume, as I was testing it since people in my household have scent allergies and I would like to see if it smells nice like anybody else would do before purchasing. I was told I wasent allowed to test them very rudely. I refuse to purchase perfume without smelling it first. I left after she told me that I could not test them. I was not pleased and I spent my money elsewhere where I could test the perfume and the sales people were a lot more friendly.

Pat Leonard

The staff from are always extremely helpful, I have had no issues with returns or exchanges as long as you have your receipt all is good. Any time I have asked for assistance if finding a product someone has either located it for me or gone in the back to see if they have any left, always with a smile and a your welcome. A couple of times I was shopping close to closing not realizing it and instead of rushing me and being rude as I have encountered elsewhere the staff just reminded me and asked in a courteous way that I finish up, even helping me find my last few items.

Dan-Maz

Helpful pharmacy workers.

L Allen

Visited the store this morning. The cashier was going out of his way to serve customers even with debit not working at his till. He was very kind and conscientious and was taking our orders to self serve to ring us through. He should be commended for his effort.

Cedric Salamoun

Great drugstore

Judylyn King

Always helpful staff...clean store

Lorraine Worrall

The staff are nice and very helpful.

Robert Kane

Although there is an employee at the cosmetics counter just inside the entrance doors customers were allowed to enter, wander around and line up at the cash without a mask. Not impressed at all with the lack of concern for COVID transmission in this store.

Jason Gee

Bad attitude employee

happyjiggle

They had what I needed, but the make-up sales lady would not leave me alone. I asked to be left alone to make my own selections, yet she persisted in following me down the aisle and trying to pick things for me that I didn't want. Then she began applying concealer under my eyes from a tester - without my permission! I told her that was not a shade I wanted, and that I would pick my own thanks, and she tried to snatch the concealer from my hand and I open it, 'so I could test it'. I know she was trying to be helpful, but I felt harassed, and I really didn't like being poked in the eye with her little makeup brush again and again! Won't be going there again....

Cindy Hogan

Was just in Bancroft Shoppers and there were no clean carts no one was wiping them down There were st least 5 employees in store when mentioned that there were no clean carts she didnt care. Asked to talk to manager and there was no manager on duty. The young guy on cash was doing his best but there was only 1 cash open and the lady in front of me bought a bunch of lottery tickets went in there to get a fair amount of stuff but came out with 2 cases of pop.

Debbie Switzer

I bought a spray mitchum deorant about 2 weeks ago it stoped working i took it back they would do nothing about it because i didnt have receipt so needless to say i walked out with nothing who keeps there receipt for deorant really!!!

Amy McKinlay

The staff are always willing to help and make each experience in the store enjoyable. Keep up the good work.

Aleece McLean

This store is ALWAYS out of stock for drinks. It's absolutely annoying. Being attached to the mall , you would think you would have your drink stock updated more frequently. Once the shelves are stick only last about a day because everyone who works in the mall goes to get a drink and it's empty and they wait forever to restock.

AMY WALKER

Prescriptions always done very quickly, pharmacy staff is friendly, knowledgeable pharmacists.

Tyler Meszaros

best points system around

Doug Flewelling

Slow service runs out of meds

Candi Lake

This phone gives out private info

William Nichols

Had a sale sticker up for a shaver. When it rung up it was 20 dollars more. I was shocked that they wouldn't honour the price they advertised. I talked to three different people and they all had similar but different stories as to why they wouldn't do it. I asked to take a picture of the sale sticker. They refused which makes me more suspicious. I left because the last thing I need to do is lose my cool with some old ladies. But needless to say I think this store has a real issue with ethics. If you advertise it, you honour it. Its not hard. I won't be back

Rick Robinson

I was in the store today because I wanted to make my last $10 purchase for the 5000 bonus points. When I looked at the receipt while in my car I realized I was $0.37 short due to senior discount I completely forgot about. I went back in and added a chocolate bar. Kaylan (not sure of the spelling) was very courteous to reverse the original entry and put all back in so I could get my bonus points. Thank you for great customer service. Thank you Kaylan.

ROTTEN

Everything I need and great staff.

Alex Doughty

Terrible service at the pharmacy. Not helpful at all, and they "were too busy" to give me a simple phone call when my perscription would ready. It wasnt even a friendly sorry, the fellow "helping me" had a downright terrible attitude.

Ella Hayes

I honestly have come to really dislike the pharmacy. Almost the entire staff are notoriously rude. They have never once acknowledged me right away, I always have to stand there for a minute while they stand around fiddling with something, before they even look up at me. They always seem annoyed with customers and annoyed to be there, and they're snappy with you for no reason. I plan on changing pharmacies within the next few months. For the store itself, they have nice products but it's way overpriced in comparison to literally any other grocery store.

Shalin Nichol

The store itself had very friendly staff, the pharmacy however seems to have many rude employees that seem stressed and act like they do not enjoy their jobs at all. The pharmacist was excellent, & I want to thank him for going above and beyond yesterday, I hope the pharmacy staff that served me, passed on my sincere thanks to him.

Victoria K

Not happy with the service or communication received from head pharmacist. Will switch out to local pharmacy.

Dennis Fowler

Convenient Location, standard drugstore

Lotten Lagerquist

My go to store for the past 20 years! Great prices, sales and sales staff!

Louis Zappo

Came down with a cold and wanted to know which over the counter medicines would interact with my prescribed medications. The pharmacist was very helpful

Karen Moran

Clean has almost everything’ im looking for friendly staff

Alex Yevdokymov

No interest in helping anyone, just putting in the hours for a paycheck. Everything is designed to make money from people in need. Outrageous prices! Lack of assistance. When I asked for help I got none. Some people work real hard to earn money to give it away to benefit multiple people who do no work at all!

Derivative Works

Its inside the mall

janet dixon

No hand sanitizer at entrance when you come in from parking lot entrance. Shopping carts all over the place outside door none of them being sanitized. Cashier never wiped down anything going through cash checking out,nothing being done to make sure customers are staying 6ft apart. I know I will not go in that store again I will continue to go to the others in Belleville, this store is filthy, I only went there due the fact I was at the end if the city. I will also emailing the head office

susan wilson

Great selection

Leah Hawken

Horrible. I recently switched to this pharmacy the are disorganized, rude and understaffed. I wait ridiculous amounts of time everytime. I actually had staff guide me on there computer systems so I could tell the next employee how to do there job if I came in again and had issues. I would give this pharmacy -1 star if it would let me. Dont go here!

Danielle Robinson

Great selection

Danny Brideau

(Translated) Very good customer service, congratulations to all the team ... take the time to explain it well (Original) Tres bon servicea la clientele bravo a toute lequipe...prene le temps de bien expliquer

Brittany Wagman

Avoid this pharmacy at all costs! The pharmacists are so rude and don't know how to smile. I had my prescriptions there for well over a year and every time I requested they contact my doctor for a prescription refill, they claimed my doctor never sent the prescription. I moved my prescription to a different pharmacy and that exact day, they had a fax from my doctor. Shopper's charges $12 for a dispensing fee. Saving myself $7 by moving to a local pharmacy. Would rather support local.

Rox-Anne H

Very friendly and helpful staff

Ernesto Guevara

Very unfriendly place. Staff are rude, arrogant and racist.

Jacob Slavin

They had a early black friday sale on Hp Chromebooks. I called the day of the sale to see if they had them in stock as we don't live in town and would be making a special trip for it. I was told by their customer service that they were sold out. My spouse decided to go in anyways and maybe find an alternative as it was for a Christmas gift. Once she got there she noticed 2 of the Chromebooks behind the register for sale. After asking the cashier if they were in fact the ones on sale and confirmed she wanted one and was just picking up another item. By the time she was back (5mins) the cashier had sold both units and told my wife she was sorry and that was that. She then spoke to the sales manager who said she would try to locate another one and would contact her by the afternoon. This didn't happen. When we informed head office we were given the impression it was our fault for not purchasing it right away and walking around the store with it to continue our shopping. You aren't allowed it until you purchase so we couldn't have put it in a cart. No wonder there's 3 other pharmacies in town. Very poor customer service.

Brittany Duguay

I would never recommend this place to have a RX filled. Waited over 2 hours! Have called and ordered refills and go in 2 days later and it was not even ready. Save yourself some time and go else where.

Lynn Mcmillan

I calied to see if what I asked for was there and she went to look and called me back and told me yes so I got it deliverd and it wasn't what I and she said was in very bad service I paid 5 dollar for nothing when I send it back

John Cowling

An absolute exercise in frustration. One calls to get meds transferred from one pharmacy to Shoppers and it doesn’t get done. One asks Shoppers to Fax your doctor for a prescription refill and it doesn’t get done. One phones in advance to confirm that the scripts are ready, and gets told they are only to find out upon arrival that NONE have been filled. That leaves my wife having to wait and wait. Patience has worn thin to the point of no return.

Nikki Perret

I am reading the negative comments regarding the pharmancy. I can relate, I have never dealt with such rude employees in my life. Our family doctor even phoned them as she was not impressed!! The only good thing that came from this experience is we now go to Courtenay Pharmacy!! Amazing helpful staff over there. Shoppers pharmancy is the worst!!

Joey Morrison

I do not feel comfortable picking up my meds, they make me feel like I am some druggy, when I am just trying to get better, I feel very uncomfortable with the way they talk to me.

Max Chapman

Pharmacy staff is awful. Nothing is ever ready when they say it will be... even if they say it'll be ready for noon, and you're not there to pick it up until 3 or 4. They've also mixed up my prescriptions numerous times, which is a pain when you live almost an hour away.

Kelly Wood

Easily accessible, fine prices good service

Steve S.

For those that don't think that reviews are important me and my family just moved into the area around Christmas of 2020 and needed to find a new local pharmacist to take care of our prescriptions since my wife and I both need a lot of prescriptions and after looking through the reviews for the three drug stores in Bancroft we definitely won't be doing business at the Shopper's Drug Mart . Thanks to everyone that takes the time to review companies and the way that they treat customers!

Tawni

Terrific staff. I went in with so much pain. The women in the makeup centre yesterday was professional. Socially distanced while helping me. Then made the perfect reccomend product. Thank you . You are great at your job and represent your business well

Madison Bryans

Yesterday I went to go get my covid vaccine. I made an appointment at 10am and by 10:35 I was still waiting to be seen. I forgot one number on my health card on the form and the lady came over and snapped at me saying she needs my health card then comes back and basically yells at me for forgetting one number I even apologized and she just grunted at me. I ended up leaving because I was already nervous about getting my shot but then I get someone who’s extremely mean to me. That just pushed me over the edge and I got up and left, and I also had something to do at 10:45. I thought making an appointment means you get in at that time but I guess not. For anyone who wants the vaccine, go to the wellness centre cause at least everything is controlled over there and they are really nice and with seating!

Shannon V

Clean store & friendly staff BUT they really need to be trained on using gift cards! Disappointed that I haven't been able to use my gift cards because the staff at the pharmacy, beauty & regular checkout all did not know how to use it now that "their system has been updated"

AJ Tadpole

The one star is directed at the rude staff member in the cosmetics department. I am a very shy person with anxiety and depression, so it takes a lot of effort to do myself up and try to look nice. One day I got up the courage to walk into the cosmetic dept and ask if the staff member working there would be able to help and guide me into what colors and kinds of makeup to buy that would look good on me. The story was not busy and she wasn't busy at all when I asked. She literally said there is a lot of info online that would be able to help me, and stopped talking. We awkwardly stared at each other until I finally said ok ty and walked out and cried in my car. Not cool!! She could have made an effort to help me! All I asked for were a few suggestions, 5 min of her time.

Laurie Johle

My husband was needing a prescription filled on Easter Friday and I happened to call first. The woman I spoke with said they just closed. I informed her that the voicemail AND website both said they were open until 10pm on Good Friday. You need to update your website and voicemail so they are both accurate.

SYLVIA AMPONSAH

The Cosmetics lady Sam is amazingly knowledgeable, and help us find everything we needed. She even showed me how much I saved after, when she gave me the receipt! Thanks Sam

Todd Wilbur

Do they ever answer a phone, trying to confirm the pharmacy did get the prescription from the hospital,my dad is on his way home from the hospital and needs medication wanting to pick it up before they get home possibly,this pharmacy is a joke show had problems in the past, time to switch them over to someone else in town that actually can and want to service the people of Bancroft

Jp seguin

East end pharmacy and pharmacist awesone

Tammy Lynn Sharpe

This cosmetic department is fraudulent. Pretend makeup appointments. Do not actually call customers for gift with purchase, but will input they do. Ask about the rigged contest for the basket at the front desk. You think your info is for a draw but you’re actually being inputted for e-clientelling. Even recommendations are secretly inputted. The cosmetic manager is a bully and big liar. She has been getting away with it for years. And there are never any repercussions. Her ego and cover-ups are her priority not the customer. I already wrote you a letter. You didn’t follow up. Try addressing the problem instead of me. Get with it and wake up

Tammy Genereaux

The cosmetic section is a joke run by one of the ugliest managers. Fake makeup appointments. Fake phone calls to customers. Fake recommendations . Inputting customer information without customer consent on e-clientelling to meet quotas. The brands are what keep people coming not the fake service. There are a couple of nice girls they usually work nights. It's to bad. The bay is great and well trained cosmeticians . And not rude.

Danielle Myers

I've been coming here for many years...always have things I need ????

Laura White

The pharmacy is excellent, great customer service and they go the extra mile to fully answer your questions...I was very impressed..generally Shoppers locations are good Bancroft is great.

Gwen Wendell

I seen staff follow a man around the store today. I over heard one say watch this guy. When he confronted them, he asked if they were racially profiling him the man who works there said it was becauae he had a empty shopping bag and cart and was looking at the electronics. Unbelievable. The worker continued to say the reason the man was upset was because he was homophobic. Sickening. Never shopping here again

J.C. Painy

Scott goes out of his way to help, much appreciated

K Shoeman

Very disappointing that they don't have a post office at that location. They really need a post office outlet at the Eastern part of Cornwall.

frank rumble

That is place is NICE NOW due to Manager lady "Cassie". She got a good head on her soulders. If you got issues, see her... She will fix you right...

Vivien Mausz

This is the most either understaffed pharmacy or disorganized one. They just took 22 minutes to come to the phone, and when I asked them to order in an over the counter medication, they said they aren’t the qualified person to put the order in but have written it down for the correct person. This is not unusual for this pharmacy, and what usually happens is that it never gets ordered, so I have to repeat the process until I finally luck into the correct person.

Dave Trmblay

This place never has any sort of drink supply. Everytime I come in here it is terrible.

John Garlough

Friendly & helpful staff with excellent management, best shoppers in Cornwall!

Chris Pun

No good at all

Debbie Shaw

I was unavoidably away from home, and had to get some prescriptions filled... without the prescriptions???? I'm not a regular Shoppers client either, which complicated things. The closest Rexall...my regular pharmacy...was 32 kms away, so my doc sent new prescriptions to the local Shoppers for me. They were great there, and sent the balance of my prescriptions to my home pharmacy for me, (even though it's not a Shoppers). Great service!????

Bergen Johan

Coca cola on sale

Ehtasham Nazar

It’s very bad service I was there 5.55 pm and she saw me coming but she locked the door I did 30 minutes to come Bellevile to pick up my medicine

Chahat Grover

People are good

T-Bone DeForrest

Went to the Shopper’s Drug Mart to drop off business mail. The person behind the counter was not wearing a mask. When I asked her to put her mask on, she refused. I asked another staffer to speak to the manager. The manager insisted repeatedly that Amy didn’t have to wear a mask because she was more than six feet away from the customers. Why they argued about this is a total mystery. This happened on January 19, 2021 at about 7:30 PM. at the Quinte Mall branch in Belleville ON.

Holly Westwell

The women in the over priced make up section are so rude and unhelpful. I asked a question and was insulted... on my last visit I bought a face mask and the young lady asked if I was over 65 ... I'm in my 30s she knew as I had mentioned it and was just being rude to make me feel old I guess I will be boycotting this location

Paula Husk

Clean and great selection. Staff is second to none.

AnDi V

Great staff! Always makes me feel welcomed, and have helped me find items I couldn't find anywhere else.

Jesse jmg

The worst shoppers drug Mart that I have ever been to! Rude staff and just a overall horrible experience. Avoid if possible

Amber Gallia

This is really a 2.5 star review. Not every time I go in this shoppers is bad but not every time is good. It's downtown location must cater to a rougher clientele. I understand security precautions have to be in place to discourage theft but I'm a busy mom and would like to go shopping in my sweats with no makeup when I finally get 20 mins to myself without being followed around the store and asked 20x if I need help while I am trying to enjoy a little shop with my earbuds in. I've had help by two pharmacists who were good at helping me pick Otc medicine. There are really only two nice cashiers. The men working in electronic are probably the most helpful if you want help choosing products. I think this store could really benefit from some staff appreciation to boost moral... Or maybe the pharmacist needs to slip them all happy pills, who knows.

Jennifer Meredith

Amazing place with an excellent team in the pharmacy. Pharmacists are so knowledgeable and care about your health. Reiko, you are amazing!

Mary Phalen

I have been going to this pharmacy for close to 30 years. They are always friendly and helpful and go out of their way to help.

Madison h

pharmacy is unbelievably rude, had to switch to a different one

Janelle Francoeur

Amazing patient and kind customer service. I switched over from superstore yesterday who’ve been treating me awful and they were so understanding and helpful on the phone. Answered all my questions, got my order ready ASAP to pickup and then went over everything with me when I came in. I had to call them back again today because superstore still didn’t send my whole file over and wouldn’t when I asked and shoppers even called me back to confirm they’d requested it. Should have made the switch years ago thank you so much to all the staff I spoke with today and yesterday for making my day better.

Lorie Teves

Always out of stock on sale items especially pop

tony m

Crappy pharmacy..they literally double your dose and charge you for it. Worst pharmacy and store in town. Will never go back.

Louden L.

I was attempting to schedule Booster for a friend who has had difficulty doing so. Website simplified process & name has been placed on their wait list. ????

Doodlik54

2 stars for the pharmacy. Can't speak for the rest of the outlet. Clerk behind the counter was kurt, and borderline rude. Also of no help. After my clinic called to find out why they would not dispense my prescript' things were straightened out. However I had to make a second trip from our outlying location to pick up an item that should have been dispensed the first time. They really put the 'C' back in cervice... Sept. 27 Update I have to be fair... went to pick up prescript today and it was a pleasure. Diff staff member. Friendly, courteous helpful. That's the Shoppers Pharmacy I am used to. May have been a little unfair to the 'whole' pharmacy the other day. That's the sort of experience that will bring me back. Well done different staff member!!.

dan gillespy

Good customer service hard working staff and the pharmacy team always makes sure you get your medication on time.

Nancy B

I am very disappointed with Shoppers especially during these Covid times. My husbands prescription ran out so he went to Shoppers to hopefully get a few pills until he could get an appointment with the doctor. Shoppers refused to fill the prescription, he had to see his doctor. The doctors office was closed so he could not get an appointment. Back to Shoppers and they charged him $15 for a prescription! Its not the money it is the principal of the thing. We have been patrons of Shoppers for years and since retired. All our prescriptions have been filled there with never a problem filling prescriptions. This pharmacist is very impersonal, instead of talking and explaining why he would have to charge my husband for his prescription he just whispered to the girl behind the counter something. He never looked at my husband or payed any attention to him at all. Now we have since called our doctors office and got an appointment..... Talking to other people in Bancroft we have learned that the other pharmacies are more personal and would not charge you for a prescription renewal like that Shoppers pharmacist did. For all we know he may have pocketed the money.....We have since moved to another pharmacy and won't use Shoppers again.

Emily Robinson

Most of the time staff is helpful. You know what they say about bad apples. Today the guy that served me was less than impressed to be at work. Otherwise great pharmacy staff, clean store.

Jamie Parthenais

Just want to shout out to shoppers drug Mart on Brookdale in Cornwall Ontario.what great people who work there,Doing a very good job during this crazy time of ours. The only store that I shop at since all this has happened I feel safe when I go in. Thumbs up to all who work their pharmacy team and employees great job!

jodie antle

You need to educate your cashiers on scanning code of practice. A refridgerated item on a shelf with a price on the shelf is considered an item on a shelf. Your employee was very rude and argued with me over the item. The product and was not magically floating in the air it was sitting in the shelf.

Karen Kirsch

Great pharmacy

Phil T

Terrible. Had prescription sent in afternoon from another pharmacy. I followed up with phone call to say I was driving through and asked if it could be ready in about 2 hours. They confirmed other pharmacy and prescription details and said it would be ready. Arrived about 3 hours later and was told "we are just putting it together, come back in 10 minutes", so I wandered around the store and went back in 15 minutes, was told same thing, "we are just putting it together come back in 10 or 15 minutes" I went back in 15 minutes, was told same thing, 3rd time... "we will put it together right now come back in 10 minutes"... 60 minutes of of my life I won't get back..... due to other commitments I had to leave without my medication. Now I will have to decide if I go without or drive the hour each way to this or another pharmacy tomorrow. Take your buisness elsewhere.

Ann Wheeler

Unfair and rude staff because I have been getting upset with my order every month getting later and later when I was told I had to sign to have my order by the 7th of every month it was after the 18th I still not ready Did not use and swear words dis not threaten any one did not steal anything ???? was told by a rude staff I could take my business else where and I replied back that I already was doing it was banned Knowing very well I drive seniors to and from bancroft to shop and stop here so they can pick up what is needed or I pick up as requested not only did I lose my job but cost me to lose my home for now wasn't working I believe this was an unfair treatment towards an unhappy customer that never should of taken place

David Hime

Always helpful & friendly. Medicine prescriptions filled promptly.

Rebecca Deline

I always go here for my medication, Ashley is so sweet. Emma, (cashier) and Abby (also a cashier) always make my day when I go in for lunch

Dana P

The staff were helpful and I was able to find what I needed.

Bruce Balog

Slow unorganized and not worth the wait when there are other pharmacies in town.

Lynn LeBel

Always friendly and helpful especially in cosmetics and post office.