Reviews of Lunetterie New Look (Optics Shop)

Addou Idris

(Translated) After two visits a week apart, I should not recommend this shop on the slopes. I have just read the reviews of other customers now and I wish I had done this before to change stores. It takes a long time to give all the details of my dissatisfaction, but I summarize it by saying that I did not order my new glasses while the prescription was in my pocket. I did not like the customer service (unwelcoming) as well as the optometrist who, among other things, did not give me the results of the exam on paper. The other negative point of the optometrist is that he made me believe one thing the first week that encouraged me to come back this week (and pay twice) and this week he doesn't remember me l have said and told me something else. And invites me to return for a third exam in 3 months (and to pay again) In principle, this store should be more comfortable for customers than other newlooks because already to get to them we make a great effort to park (Original) Après deux visites à une semaine d’intervalle je dois déconseiller cette boutique sur cotes des neiges. Je viens de lire maintenant les avis d’autres clients et je regrette de ne pas l’avoir fait auparavant pour changer de boutique. C’est long à donner tous les détails de mon mécontentement, mais je le résume en disant que j’ai pas fait la commande de mes nouvelles lunettes alors que la prescription était dans ma poche. Je n’ai pas aimé aussi bien le service à la clientèle (non accueillant) mais aussi l’optométriste qui entre autre ne m’a pas donné les résultats de l’examen sur papier. L’autre point négatif de l’optométriste est qu’il m’a fait croire une chose la première semaine qui m’a encouragé à revenir cette semaine (et à payer deux fois) et cette semaine il ne se rappelle pas de me l’avoir dit et me dit autre chose. Et m’invite à retourner pour un troisième examen dans 3 mois (et à payer encore) En principe ce magasin doit être plus confortable pour les clients que d’autres newlook car déjà pour se rendre chez eux on fait un grand effort de stationnement

Eric Pratt

I wanted to order new contact lenses and change the lenses on my glasses but keep the frames. The exam went fine but the older sales lady afterwards was pressuring me to take advantage of their 2 for 1 promotion for glasses that cost $900+. I told her I didn't need new glasses but she would not take no for an answer. She acted like I was crazy for not taking advantage of their promotion. The last straw was when she asked how much money I had on me and said she was willing to take it as a deposit on two pairs of glasses. I had enough of her thirstiness for my money and left the store. I'm never going back. There are plenty of other optometrists who will respect me as a customer and give me what I want.

Remy N

(Translated) Worst customer service. Rude and arrogant staff. Attitude as soon as you enter the door! (Original) Pire service à la clientèle. Personnel rude et arrogant. Attitude dès qu’on entre dans la porte!

Zoran Galin

I've lost a screw on my sunglasses. Went in and they not only replaced the lost screw but also the second one to match it. To my surprise they did not want any money for it. Thanks a lot.

Raymond Pfg

Very slow to deliver my glasses. My order was placed on July 21 and today I was told that the order was still not in. After receiving various reasons why my order was not completed today and in the past, I cancelled my order today. The person who served me today didn't even apologize but rather gave a stern face. The owner of the branch didn't do anything to correct the problem. I would definitely not recommend this branch.

Dannie Avellaneda

I am writing this review because I was very unsatisfied with my experience with New Look in Cote des Neiges. I was seen by the optometrist Amy Wee. I got my eyes checked in hopes to get my pupillary distance however she refused to give it to me she said "I cant give you your pupillary distance unless you purchases frames or contact lenses". Although I did not purchase frames or contact lenses from your store I believe I have the right to my records as a patient and I also paid $80 to have my eye exam. It is unfair for Amy Wee to refuse to give a part of my prescription for the benefit of her own sales. I completely understand the need to sell from your store but you have to understand that all patients cant afford $500 eye glasses. Not only that my work insurance doesn't cover eyeglasses. This is not the first time I've heard of this. Because of this experience I've been barely wearing my eyeglasses because I don't have a PD and only wear contact lenses 98% of the time. This forces me to go somewhere else to get my eyes checked. I hope to this changes so that other customers don't experience this especially those who want to spend less on their eyeglasses.

Meu

(Translated) I highly recommend you go somewhere else if you want good service. My friend just returned from a date. Customer service was HORRIBLE !!!! They ignored his needs, the staff were inconsiderate, and made no effort to help him find the optimal solution to his problem. ???????? (Original) Je vous conseille fortement d’aller à un autre endroit si vous voulez un service de qualité. Mon amie vient de revenir d’un rendez-vous. Le service à la clientèle était HORRIBLE!!!! Ils n’ont pas pris en compte ses besoins, le personnel était inconsidéré et ils n’ont fait aucun effort pour l’aider à trouver la solution optimale à son problème. ????????

Francis Bégin

(Translated) Fast and efficient glasses repair service. The employees are honest about our choice of frame. Thank you for your franchises, it is to your honor. (Original) Service de réparation de lunette rapide et efficace. Les employées sont honnêtes sur nos choix de monture. Merci de votre franchises, c'est à votre honneur.

Nicole F

The "owners" reply to reviews asking you to email them so they can correct their poor service, but you never get a reply or a phone call. Don't fall for their poor social media presence. This location is horrible, all the staff is miserable and the "doctors" can't even fill out a prescription correctly

Berenice Alanis

(Translated) Their customer service is terrible. I called two weeks ago to make an appointment for an eye exam. The lady on the phone was very rude and arrogant. She gave me the exam price $ 95. I said nothing but I noticed that the price had been increased by $ 10 compared to last year. Today I spent fifteen minutes circling around to find a parking space. When I get to their shop the lady tells me I have to pay the price of $ 95 + $ 7 Covid fees !! (She justified these charges by saying that they have to pay for the disinfectant ... but it's the same situation for all businesses now). When I told her that I had not been told about these fees when I made my appointment, she told me that it was not possible since we inform everyone. She calls me a liar and on top of that she gets angry. When I told her that if I would have had this information I would not have taken the appointment, she told me that I could leave if I wanted to. So I left ... and it must be said that their shop was completely empty. They don't make the effort to keep their customers by being a little nicer and in addition they abuse their fees ($ 10 increase plus $ 7 covid fees ... do not exaggerate either, they take advantage of the situation ). I'll look elsewhere ... (Original) Leur service à la clientèle est horrible. J'ai appelé il y a deux semaines pour faire un rdv pour un examen de la vue. La dame au téléphone était très désagréable et arrogante. Elle m'a donné le prix de l'examen $95. J'ai rien dit mais j'ai remarqué qu'on avait augmenté le prix de $10 par rapport à l'année passé. Aujourd'hui, j'ai passé quinze minutes à tourner autour pour trouver une place de parking. Quand j'arrive à leur boutique, la dame me dit que je dois payer le prix de $95 + $7 de frais Covid !! (Elle a justifiée ces frais en disant qu'ils doivent payer pour le désinfectant...mais c'est la même situation pour tous les commerces actuellement). Quand je lui ai dit qu'on m'avait pas parlé de ces frais lors de ma prise de rdv, elle m'a dit que ce n'était pas possible puisque on informe tout le monde. Elle me traite de menteuse et en plus elle s’énerve. Quand je lui ai dit que si j'aurais eu cette information je n'aurais pas pris le rdv elle m'a dit que je pouvais partir si je le souhaitais. Donc je suis partie...et il faut dire que leur boutique était complètement vide. Ils font pas l'effort de garder leur clientèle en étant un peu plus agréables et en plus ils abusent avec leur frais ($10 d'augmentation plus $7 de frais covid...il faut pas exagérer non plus , ils en profite de la situation). Je vais voir ailleurs...

Yannick Reynaud

(Translated) An excellent service, very attentive and a great team motivation !!! A big thank you for the great customer experience. (Original) Un excellent service, très à l'écoute et une belle motivation d'équipe !!! Un gros merci pour la belle expérience client.

Brianna Nicole

WORST CUSTOMER SERVICE EVER ! Super unorganized team who doesn't follow through with file changes and cannot for the life of them speak english. I am never going back there again, it is honestly the worst customer service I have ever received. i have been a client there for over 5 years and they still cannot find my file. People are spending thousands of dollars in your store and you cannot even book them an appointment.

Pankov Alexandr

(Translated) I took an eye exam and was very disappointed with the whole team. Although the optometrist did his required work, he remained indifferent and dry. I left with yellow spots around my eyes since I hadn't been advised to clean my eyes. Subsequently, I was treated from the top when I was shown the prices of the glasses without giving me the necessary time to choose the frame despite the appointment. In short, I strongly advise against this branch, they have just lost a potential client. (Original) J'ai passé un examen de vue et j'ai été grandement déçue par toute l'équipe. Quoique l'optométriste a fait son travail requis, il est resté indifférent et sec. Je suis sortie avec des tâches jaunes autour des yeux puisque je n'avais pas été avisée de nettoyer mes yeux. Par la suite, j'ai été traitée du haut lorsqu'on m'a affiché les prix des lunettes sans m'accorder le temps nécessaire pour le choix de monture malgré la prise de rendez-vous. Bref, je déconseille fortement cette succursale, ils viennent de perdre un client potentiel.

GHOLIZADEH Mohammad

Professional service, great attitude and very patient ????

Rebecca Mitchell

I have been coming here for a few years it is always an exceptional experience. Unlike other places that are smaller and crowded there is always a relaxing atmosphere and stylish frame options. Maria helped me find the most amazing pair of green frames which I have been looking for years and are hard to find that were part of the special offer. She also helped me with new stylish sunglasses also under offer. It’s rare to feel so welcome in an eye glasses shop but this place is special thanks to the people who work there. Julie was equally helpful as was everyone else including the optometrist.

Dee Niyo

(Translated) I'm sure they can go the extra mile for New Look-worthy customer service! Covid fees for purell and wipes at $ 7 My partner and I were not entitled to the same service ????. (Original) Je suis certaine qu'ils peuvent faire un effort supplémentaire pour un service à la clientèle digne de New Look! Des frais covid pour du purell et une wipes à 7$ Mon conjoint et moi n'avons pas eu droit au même service ????.

Fortune Bellavance

Thank you to the Owner for refunding my money . Turned out my lenses did not help my vision at all. Great Customer service. Very pleasant lady. Satisfied Customer. Mrs. Jackson . .

Michele Benard

(Translated) Too bad for girls who do a great job up front but the optometrist is silly and condescending. He made me a prescription 2 times too strong and after going back several times for different adjustments, he redid my eye exam to realize that there was indeed a big difference with my new glasses that I could not actually see with those glasses there. He called me a client "difficult" euuhhh I'm not difficult at all, I just want to be able to see with my glasses! After discussion with friends two other people went to see him and as dissatisfied as me .... funny coincidence .... (Original) Dommage pour les filles qui font un excellent travail à l'avant mais l'optométriste est bête et condescendant. Il m'a fait une prescription 2 fois trop forte et après être retournée à plusieurs reprises pour différents ajustements, il m'a refait un examen de la vue pour se rendre compte qu'il y avait effectivement une grande différence avec mes nouveaux verres que je ne pouvais effectivement pas voir avec ces lunettes là. Il m'a qualifiée de cliente "difficile" euuhhh je ne suis pas difficile du tout, je veux seulement être capable de voir avec mes lunettes! Après discussion avec des amis deux autres personnes sont allées le voir et aussi insatisfaites que moi....drôle de coincidence ....

Macky 1925

Been here twice and i had a really nice visit with Dr. Amy Wee. My only disappointment is for their staff who caters you if you want to get a glasses. Well, they’re nice when you have them face to face. But when you call them by Phone, damn! Last dec 3 & 4, 2020 i call them to follow up my order sunglass but the guy told me “French only no english” and then hangs up. The next day someone answered me sarcastically. He doesn't want me to finish talking for what I needed. I don't think thats the ideal sales person the company needs. Anyways, Good luck!

Hub

Frederic is an excellent director. Please ask for him for any inquiries.

David Christopherson

(Translated) Excellent service. Optician has a good eye to find you the right pair! (Original) Excellent service. Opticienne a un bonne oeil pour vous trouver la bonne paire!

MeLeEnA

(Translated) A client for at least 10 years, I would have to be paid to entrust my vision care elsewhere and buy in another eyewear! I changed my glasses a few days ago, Dr. Bouchard, ultra professional, was able to answer all my questions with pleasure and concern. Madame Roxanne and her optician "acolytes" were able to manage my expectations, (yes, I am a difficult customer, I admit!) Answer my questions and advise me with unparalleled professionalism. Warm welcome, excellent support at each visit. I have visited other New Look eyewear stores as well as the competitors in the past, frankly nothing to see, no way to go elsewhere! When it comes to eyesight, shopping to save $ 50 or 15 km less is not a story, it's the quality of the product, the pre and after sales service that counts! =) (Original) Cliente depuis au moins 10 ans, il faudrait me payer pour confier les soins de ma vue ailleurs et acheter dans une autre lunetterie! J'ai changé mes lunettes il y a quelques jours, Dre Bouchard, ultra professionnelle a su répondre avec plaisir et concernement à toutes mes questions. Madame Roxanne et ses "acolytes" opticiens ont su gérer mes attentes, (oui je suis une cliente difficile je l'avoue!) répondre à mes questions et me conseiller avec un professionnalisme hors pair. Accueil chaleureux, excellente prise en charge à chaque visite. J'ai visité d'autres lunetteries New look ainsi que les compétiteurs par le passé, franchement rien à voir, pas question d'aller ailleurs! Quand il est question de la vue, c'est pas une histoire de magasiner pour sauver 50$ ou faire 15 km de moins, c'est la qualité du produit, le service avant et après vente qui compte! =)

Ana Júlia Arusievicz

Excelent service. I had done my eye exam + 2 glasses and contacts here in 2015 and was very satisfied. In 2017 I had to redo glasses+contacts but moved a bit far from this location. Did my eye exam at Costco cause friends recomended but didn't like there enough to make the glasses, so I was looking for a new place. Went to Lenscrafters at Rockland and was told off by an extremely rude optometrist secretary (the staff at the lunetterie is great though, but they told me the contacts would need a new exam eventough i had already done an eye exam 1 week before, weird). Tried New Look close to Jean Talon market and the service was awful. Finally came back to this New Look location. They accepted my eye exam done elsewhere, were extremely nice, polite and gentle. And the manager explained that they replaced the entire staff at the New Look Jean Talon location due to episodes like mine. I am extremely satisfied and happy and will come back when is time to redo glasses and contacts one more time.

Christian Oran

Amazing staff and customer service!!

SANOBAR yousuf

Very bad service. Impossoble to make appointments.

Juls Abyss

Verry good service

Rej M

(Translated) I was told that the glasses would be good for reading, seeing the computer and just 10 feet away (to leave a larger part to see the screen.) Finally, I couldn't see anything beyond 6 feet (2 meters). ) and to see the screen there was just a VERY small part of the glasses that could do it with the head tilted all the time with the eyes up. Too big part to read, Completely useless glasses for a computer. They wanted to redo them but I said NO. Badly advised (too fast) therefore loss of confidence. Who wants to tap 1 month to finally MAY have the right glasses? And they wondered why I was in a bad mood. I had to go to another place and the procedure was not the same, much more specialized, longer encounter with use of special glasses to do tests to be sure everything will be fine. It's been 2 times in 2 months that I have received poorly made glasses. My patience is crumbling. (Original) On m'a expliqué que les verres seraient bons pour lire, voir l'ordie et juste qu'à 10 pieds ( pour laisser une partie plus grande pour voir l'écran.) Finalement , je ne voyais rien dépassé 6 pieds ( 2 metres) et pour voir l'écran il n'y avais juste qu'une TRÈS petite partie des verres qui pouvaient le faire avec la tête penché tout le temps avec les yeux vers le haut. Trop grosse partie pour lire , Verres totalement inutiles pour un ordinateur. Ils ont voulue les refaire mais j'ai dit NON. Mal conseillé ( trop rapide) donc perte de confiance. Qui a le goût de taponner 1 mois pour finalement PEUT ÊTRE avoir les bons verres? Et ils se demandaient pourquoi j'étais de mauvaise humeur. J'ai due aller à un autre endroit et la façon de procéder n'étais pas la même , beaucoup plus spécialisé , rencontre plus longue avec utilisation de verres spéciaux pour faire des tests pour etre certain que tout sera bien. Ca fait 2 fois en 2 mois que je reçois des verres mal fait. Ma patience s'effrite.

sihem smida

(Translated) $ 40 to open a file just to renew my contact lenses ... I have to pay to buy you a product ... hmm ???????????? (Original) 40$ pour ouvrir un dossier juste pour renouveler mes verres de contact... je dois payer pour vous acheter un produit... hmm ????????????

ali bouhaddou

(Translated) Excellent organization and great experience! I did: the eye check with the optometrist, the maintenance of my current glasses, as well as the order of contact lenses. (Original) Excellente organisation et très belle expérience! J'y ai fais : le contrôle de vue avec l'optométriste, l'entretien de mes lunettes actuelles, ainsi que la commande de lentilles de contact.

Sam B

I was there a few days and it was ok. Amy wee examined my eyes and I felt she was a bit in a hurry. I expected more patience and concentration. Also, customers are charged for 7$ extra on top of the exam fee. It is called covid fee!!!!???? The question is why ordinary people have to pay this. It is not their fault that we are having difficult time. I think government of China is faulty. Claim theses 7$ extra fee to "Consulat de la Chine à Montréal". They have to pay not us.

NATEM.A

Worst customer service. The lady who served me was very rude. I booked an appointment on the phone to change the temples of my sunglasses, however they got it all wrong at the arrival. She wouldn't bother looking if they had it in stock, only until the doctor told her to do so. I had to wait for the doctor, and he then had a regular employee to serve me. My appointment was delayed. Their employees were just standing around doing nothing.

Djolaud Kili Guy Arnold J.B

(Translated) Perfect service and courteous, not too much waiting, quick appointment. The Doctor took pleasure in answering all my questions, explained me things with the right words. Very competent, I highly recommend this optometrist. (Original) Service parfait et courtois, pas trop d attente, rendez vous rapide. Le Docteur a pris plaisir à repondre à toutes mes questions, m'a expliqué les choses avec les mots justes. Très compétente, je recommande vivement cette optométriste.

Amine Ben Arous

(Translated) Fast and quality service! I ordered glasses and mentioned to Mégane that I needed to receive them quickly before leaving on my trip and she went out of her way to get them ready for me on time. Thanks again! (Original) Service rapide et de qualité! J'ai fais une commande de lunettes et j'ai mentionné à Mégane que j'avais besoin de les recevoir rapidement avant de partir en voyage et elle a fait tout son possible pour me les préparer à temps. Merci encore!

Natalie Stait

Even though the prices are high, it is worth while. I got my glasses replaced immediately when they broke after almost a year. They have good service.

Bruno Simard

(Translated) Following a rather negative comment I had made, I received a call from the branch manager to go meet her and make an arrangement that would make me fully satisfied. Following this meeting, I immediately noticed that customer satisfaction was their top priority. It is therefore without any hesitation that I highly recommend this NewLook branch and that I increase my rating to 5 stars. I am now fully satisfied with my glasses and will definitely return. Well done for customer service! (Original) Suite à un commentaire plutôt négatif que j'avais mis, j'ai reçu un appel de la directrice de la succursale pour aller la rencontrer et prendre un arrangement qui me rendrait pleinement satisfait. Suite à cette rencontre, j'ai constaté immédiatement que la satisfaction de la clientèle était leur priorité absolue. C'est donc sans aucune hésitation que je recommande fortement cette succursale NewLook et que j'augmente mon évaluation à 5 étoiles. Je suis maintenant pleinement satisfait de mes lunettes et j'y retournerai sans hésitation. Bravo pour le service à la clientèle !

Anne-Marie Guillevic

(Translated) I recommend! Very warm welcome and service. Dr Wee is very professional and attentive, a very good experience: thank you to the whole team. (Original) Je recommande! Très bon accueil et service. Dr Wee est très professionnelle et à l'écoute, une très bonne expérience : merci à toute l'équipe.

Swann Suffrin

(Translated) I went there to have my glasses repaired and it was super fast, I was well received and the service was offered! (My glasses come from another optician). Many thanks to them! (Original) J’y suis allé pour faire réparer mes lunettes et ça a été super rapide j’ai été bien accueilli et la prestation m’a été offert ! (Mes lunettes viennent d’un autre opticien). Merci beaucoup à eux !

Pierre-Olivier Phan-Lachapelle

(Translated) Good service and fast on top of that! The exam went well with all their equipment. Also, I will never make a living as a stylist, so the recommendations of their advisors allow me to receive lots of compliments on my glasses. (Original) Bon service et rapide en plus! L’examen s’est bien déroulé avec tous leurs équipements. Aussi, je ne gagnerai jamais ma vie comme styliste, alors les recommandations de leurs conseillers me permettent de recevoir plein de compliments sur mes lunettes.

Genevieve Gagnon

(Translated) Always had very good service there. (Original) Toujours eue du très bon service la bas.

Faj Monton

Went there last Saturday for my appointment. I explained to Dr. Wee that I am going to shadow somebody this week & that I cannot clearly see the computer. She asked the staff if they could do it rush for me. I was expecting to get it Monday but 2 hours after, they called me saying I can pick up my glasses! So happy! Thank you Newlook! ❤

MissVie Boop

I have no issue with them so far and i hope not. There prices are very expensive but their services are good. Me too in the past i had problems the appointments scheduled but now its fixed. I made sure they called the day before to confirm my appointment. I was just wondering why everytime i go there its never the same faces? Its always a new staff?!. But overall i like the place.

Furious Master

(Translated) Dr. Bouchard is very professional but for after sales service it is very poor. Female staff not very courteous. (Original) Le dr Bouchard très professionnelle mais pour le service après vente c’est très médiocre. Personnel féminin très peu courtois.

No Waves

(Translated) Excellent service from Jean-Hugues He took the time to adjust my glasses to perfection! (Original) Excellent service de la part de Jean-Hugues Il a pris le temps d’ajuster mes lunettes a la perfection!

steve tupling

Very good service very friendly easy to talk to. And they have good prices

Zeina Daher

Optometrist Pham at NewLook Pointe-Claire did not respect her saying. I went a month ago for Eye test and she found something in my right eye to be re-checked in a mounth. 1st time in my life I asked if I have to repay and she answered no it is just a re-check. So today I went for my appointment and she asked for 65$ to do a partial test. I asked for à repirt to my diagonostic and will see another Optometrist. To be honest I have a feeling that she is not very well professional. The way she explained for me was not clear at all. I used to see optometrist Hue but she had moved on. Went to see another optometrist and nothing was found in my right eye. Thank you,

Mikael Recine

(Translated) Impeccable service. Especially Seif, he is the best, super slim and smart. 100% I recommend. (Original) Service impeccable. Surtout Seif, il est le meilleur, super fin et intelligent. 100% je recommande.

Marc Miller

(Translated) I just bought a pair of reading glasses. 1. Before making an appointment. A seller, to whom I asked to suggest to me a choice of frame on the pretext that without a prescription, it was not possible. (5/10) 2. I still, after doing research on the optometrist, made an appointment for examination. (8/10) 3. Reception before examination: Excellent, wanted or not, the choice of frame of the person who received me was perfect. Half-round half-octagonal genus. It is encouraging (10/10). 4. Review: Perfect. The optometrist transpires competence. (11/10). 5. Choice of frame. No pressure, I even had to ask for suggestions. (x / x) 6. Excellent even if slow to start. A call in progress seemed to concern the professional more than my fitting of glasses. (7/10) General. I find it ridiculous that supposedly free exams cost, in my case, $ 15 (machine fees). In another place it was $ 20 if I didn't buy there or then $ 20 for drops, which at this price, had to come from alpha centaur, in express delivery 24 years. As it is a rich / poor neighborhood I felt that the staff judged us by the look. In short, I would not follow New Look, but rather its optometrist. (Original) Je viens de faire l'achat d'une paire de lunettes de lecture. 1. Avant de prendre rendez-vous. Un vendeur, à qui je demandais de me suggérer un choix de monture à pretexté que sans prescription, c'était pas possible. (5/10) 2. J'ai quand même, après avoir fait des recherches sur l'optométriste, pris rendez-vous pour examen. (8/10) 3. Réception avant examen: Excellent, voulu ou non, le choix de monture de la personne qui m'a reçue était parfait. Genre mi-ronde mi-octogonale. C'est encourageant (10/10). 4. Examen: Parfait. L'optométriste transpire la compétence. (11/10). 5. Choix de monture. Aucune pression, j'ai dû même demander qu'on me fasse des suggestions. (x/x) 6. Excellent même si lent au démarrage. Un appel en cours semblait plus préoccuper le professionnel que mon ajustement de lunettes. (7/10) Généralités. Je trouves ridicule que des examens supposement gratuits coûtent, dans mon cas, 15$ (frais de machine). À un autre endroit c'était 20$ si je n'achètais sur place ou alors 20$ pour des goutes, qui a ce prix, devaient venir d'alpha du centaure, en livraison express 24 ans. Comme c'est un quartier riche/pauvre j'ai eu l'impression que le personnel nous juge au look. Bref je ne suivrais pas New Look, mais plutôt son optométriste.

Charles Dussault

(Translated) Cheap glasses. The painting takes off. (Original) Lunette cheap. La peinture décolle.

Luisa Ciro

(Translated) Customer service is terrible! (Original) Le service à la clientèle est terrible!

Apolo DORICA

I've been there three times (for glasses, frame fix and recover a lost bill needed for insurance) and I always I encountered friendly, professional service. Good prices, too.

Manon Legrand

(Translated) Super good experience with Newlook Pointe-Claire! The employees served me super well, I am really delighted with the service. (Original) Super bonne expérience avec Newlook Pointe-Claire! Les employés m'ont super bien servie, je suis vraiment ravie du service.

Anika Belapatino

Lack of customer service and prices are pricey for what it is. Definitely will be checking with Costco who seems to have better price deals.

Selynn Kanape

(Translated) Good service (Original) Bon service

Asami Martens

I had a wonderful experience with Dr. Amy Wee and staffs at CDN store. I had blurry vision with my right eye, and none of other optometrists in my neighbourhood was able to take an appointment. CDN New Look welcomed me right way (2 days waiting time), did an exam, and gave me a referral to a specialist to be safe. Since my appointment for the specialist was scheduled in a month, Dr. Wee did a follow up exam and gave me a treatment plan. The specialist I saw was rude and had no patient (different office). Dr. Wee had patient. My eye is so much better, I was able to make a pair of glasses and get 6 months worth of contact lenses. Staffs were friendly and answered all of my questions.

Jean-Philippe Gaudet

Good place for glasses and sight exam.

Nathalie Dumont

(Translated) I went there 2 times. First time it was fine except that the anti-glare exploded after a year. I am told that it happens often. Sorry? I have glasses for over thirty years and it never happened. Change provider. 2nd visit: disappointed glasses, I see less well than with the old ones. I am told that we have to make adjustments but it does not change anything that is supposed to be the mount which is too small. Oh no, impossible k'en If already had smaller and no problems .. We are taken for idiots who know nothing. Quality glasses that leaves something to be desired. I would never stay there again. On the other hand, the optometrist was very competent. We are selling that it's cheaper, not at all. Also expensive and less good quality. (Original) J’y suis allée 2 fois. Première fois ça bien été sauf que l’antireflet a explosé au bout d’un an. On me réponds que ça arrive souvent. Pardon? J’ai des lunettes depuis plus de trente ans et ce n’est jamais arrivé. Changez de fournisseur. 2e visite: déçue des lunettes, je vois moins bien qu’avec les anciennes. On me dit qu’il faut faire des ajustements mais ça ne change rien supposément que c’est la monture qui est trop petite. Ah non, impossible k’en Si déjà eu des plus petites et aucun problèmes.. On nous prend pour des cons qui ne connaissent rien. Qualité des verres qui laisse à désirer. Je ne retournerais plus jamais là. Par contre l’optométriste était très compétente. On nous vente que c’est moins cher, pas du tout. Aussi cher et moins bonne qualité.

Joshua-James Taylor

Glasses were crooked, they repaired them in 2 minutes for free. Perfect

Anais Cao-Riquelme

(Translated) Great customer service !!! The director, Meghan, was able to guide us to a beautiful choice of frames, and what about the attention to detail and comfort of optician Marion! The delivery was very fast and hassle free. I highly recommend this shop :) (Original) Super service à la clientèle !!! La directrice, Meghan, a su nous guider vers un beau choix de monture, et que dire de l’attention au détail et au comfort de l’opticienne Marion! La livraison a été très rapide et sans tracas. Je recommande vivement cette boutique :)

Ameer Ally

I call the store and spoke in English, the french man obvious from France who answer the call got upset, and said "un autre anglais" and placed me on hold... at first i didn't think much of it. It was when i actually went in to store, I realized how bad their customer service was. The time that I went, there was a lady at the front desk who spoken french from France and was the most condescending person there. None of her co workers spoke up when this was happen. She refused to speak English with me and when i pretend i didn't speak french she walked away and send someone else. The thing i can't understand is why do you have people working there would clearly don't want to serve the English community. The mess up part is, the store is located in the heart of Cote Des Neiges, surrounded by MANY nationalities who only speak English. So Why would you put condescending workers, who OPENLY MOCK English customers?

Philippe Delarosbyl

(Translated) This morning I lost a plate on my glasses bought there two years ago. I went there for the repair and it was done in 5 minutes. (Original) Ce matin j'ai perdu une plaquette sur mes lunettes achetées là il y a deux ans. J'y suis allé pour la réparation et ça a été fait en 5 minutes.

Carol Carriere

Good

Sandra Bracken

(Translated) Very good service, nothing bad to say. The girls helped me a lot in the choice of frames. Well satisfied (Original) Très bon service, rien de négatif à dire. Les filles m'ont beaucoup aidé pour le choix des montures. Bien satisfaite

Alexa Rieb

Really good store, very respectful peple.

nadia desbiens

(Translated) Phew for the customer service it is not very very disappointed :( ... Because of the optometrists are very competent! (Original) Ouff pour le service a la clientele c est pas fort tres decu :( ... Parcontre les optometriste s sont tres competants !

Iris Azoulay

Just received amazing service from Jean-Hugues at New look. Very professional, kind, and great experience overall. Thank you!

Catherine L.

(Translated) I found exactly what I was looking for, good variety of products offered. In addition, I received excellent service! (Original) J'ai trouvé exactement ce que je cherchais, bonne diversité de produits offerts. De plus, j'ai reçu un excellent service!

Grim B

(Translated) The customer service leaves something to be desired. I make an appointment, I am asked to be 10 minutes in advance. no one to welcome me. I wait and the delay begins. The Optometrist, I have nothing to complain about, good service. No one to take care of me afterwards. Even the optometrist tells me to come back because no one is there. Not loud ,,, very disappointed. It is certain that I will never go again. (Original) Le service à la clientèle laisse a désirer. Je prend rendez-vous, on me demande d'être 10 minutes à l'avance. personne pour m'accueillir. J'attend et le retard commence. L'Optométriste, je n'ai rien a redire, bon service. Personne pour s'occuper de moi par la suite. Même l'optométriste me dit de revenir puisque personne n'est là. Pas fort,,, très déçu. Il est certain que je n'irais plus jamais.

mu f

(Translated) A big thank you to the team, they took care of me quickly, they fixed my glasses without charging me anything. I recommend this shop, and especially courage to them in this difficult period. (Original) Un grand merci à l’équipe, ils m’ont pris en charge rapidement, on réparé mes lunettes sans rien me faire payer . Je recommande cette boutique, et surtout courage à eux dans cette période difficile.

Barbararachellambert@gmail.com Rachel

(Translated) My son and I have been here today and we are very satisfied with the service from start to finish. Although there were many guests we were served courteously and without much delay. Optometrist Amy Wee was very kind and took the time to answer all our questions. I highly recommend this Nu Look (Original) Mon fils et moi avons été aujourd'hui et nous sommes très satisfait du service du début à la fin. Même s'il y avait beaucoup de clients on a été servi avec courtoisie et sans trop attendre. L'optométriste Amy Wee était très gentille et a pris le temps de répondre à toutes nos questions. Je recommande fortement ce Nu Look

MARCO DUGUAY

(Translated) Customer service very deficient .... We always have to quarrel to get service from the optician. The optometrist is super good on the other hand ... Especially not to buy the guaranteed scratch ... he does not respect it ..... and rather want to sell new glasses ... I had to change glasses 3 times in 18 months .... I would not refer my enemy to it ... (Original) Service à la clientèle tres dèficient.... On dois toujours chicanner pour avoir du service de l'opticienne. L'optometriste est super bon par contre...Surtout ne pas acheter la garanti egratignure...il ne l'a respecte pas.....et veulent plutôt vendre de nouveau verres.. . J'ai du changer de verres 3 fois en 18 mois.... Je n'y référerais pas mon ennemi...

roch-hugo bouchard

(Translated) a state-of-the-art eye exam without continuity with the eyewear service Back for the next eye exams and elsewhere for eyewear (Original) un examen de la vue dans les règles de l’art mais sans continuité avec le service de lunetterie De retour pour les prochains examens de la vue et ailleurs pour la lunetterie

f c

(Translated) Bad customers service. Condescend. Avoid. Take your business elsewhere. Bad customer service. Go shop elsewhere. (Original) Bad customers service. Condescendent. Avoid. Take your business elsewhere. Mauvais service à la clientèle. Allez magasiner ailleurs.

Reiner Quad

I made an appointment to see Dr Atieh-Khomamizadeh regarding an urgent issue with my left eye. After waiting for 45 minutes I was told that the Optometrist could not do an exam because they didn't have the necessary teststick. They could only give me another appointment in a week. They informed me that I probably would have to see an Ophthalmologist anyway. However they refused to give me a referral. They may be ok for a standard eye exam but don't go there for anything else.

amswaka

(Translated) No one gave me a look at my entry. All apparently very busy. After going around patiently for 15 minutes, another person comes in and everyone is suddenly available to serve them. To believe that I do not have a head to pay for a pair of glasses (Original) Personne ne m'a adressé un regard à mon entrée. Tous très occupés apparemment. Après avoir fait le tour patiemment pendant 15 minutes, une autre personne rentre et tout le monde est subitement disponible pour la servir. A croire que je n'ai pas une tête à payer une paire de lunettes

Jeanseb Brien

(Translated) Good service I am satisfied with the staff. (Original) Bon service je suis satisfait par le personnel .

Joannie

(Translated) Super optometrist. Dr. Bouchard is very attentive and professional. (Original) Super optométriste. Dre Bouchard est très attentionnée et professionnelle.

Million Araia

I found myself with one of my lenses popped out of my frame right before headinf to the office. Maxence, was courteous and welcoming while also doing a fantastic job fixing not only my issue but also added free nose pads with out even asking. True professionals here! Thank you New Look!

Olivier COURBETTE

(Translated) A warm welcome. Pleasant professionals. The optician was available, thorough and attentive. Excellent work. Very good experience. I recommend. (Original) Un accueil chaleureux. Des professionnels agréables. L’opticien a été disponible, minutieux et à l’écoute. Excellent travail. Très bonne expérience. Je recommande.

alain desroches

(Translated) I am a customer of yours and I have always bought my glasses from you. Today after my exam I asked a question to the attendant before I had how we measure the author of the progressive focus in order to buy my glasses on the net due to my very limited budget and what attitude of spoils I was answered I did 3 years of CEGEP to learn it if you don't buy here then I give you no information the exam cost me $ 115 increase of $ 25 with last year. I am really disappointed and in tab .... (Original) Je suis client chez vous et j ai toujours acheté mes verres chez vous . Aujourd’hui après mon examen j ai posé une question a la préposée a l avant a s avoir comment on fait pour mesurer la auteur du foyer progressif dans le but d'acheter mes lunettes sur le net dû à mon budget très restreint et quelle attitude de marde on m'a répondu j'ai fait 3 ans de CEGEP pour l'apprendre si tu achètes pas ici alors je te donne aucun renseignement l'examen m'a coûté 115$ augmentation de 25$ avec l'an passé . Je suis vraiment déçu et en tab....

Christina W

Went 20 mins before closure to tighten glasses. No one was there and was told that it was closing time and to come back tomorrow...not coming back tomorrow.

Louis-Philippe Martel

Called for an appointment and they took me immediately so I can fix my prescription sun glasses. Very curtious and friendly staff. Professionnal service and I am very satisfied of the repair job they did to save my glasses. They even ajusted my other pair for free even though I didn't buy them there. Fair prices overall. I will definitely return for my other eye care services. A+ New Look CDN! Thank you!

Etienne Hurpin

(Translated) You have good customer service, I really like the products, I will definitely come back (Original) T'es bon service à la clientele, j'aime beaucoup les produits, je reviendrai certainement

N. Cil

(Translated) I confirmed my meeting by email but they don't want to listen to you. The manager of the store is very rude and rude, the customer is not well received. Im never coming back again (Original) J'ai bien confirmé par email mon rendez-vous mais ils veulent pas vous écouter La gérante du magasin est très désagréable et malpoli , le client n'est pas bien accueilli. Im never coming back again

Julien Pharand-Genest

(Translated) The service was excellent, the employees were great advisers and there were glasses for all tastes and budgets. (Original) Le service était excellent, les employés ont été de super bons conseillers et il y avait des lunettes pour tout les gouts et tout les budgets.

Saif Yaqubi

(Translated) Excellent customer service. Especially the gentleman from Quebec who takes care of customers ahead! Strongly recommended! (Original) Excellent service à la clientèle. Surtout le monsieur québécois qui s’occupe des clients en avant! Fortement recommandé!

Nadine Chamberland

(Translated) Very disappointed with the service, I have been waiting for my glasses for 4 weeks. I called twice to find out when I was going to receive my glasses which by the way thought they were paid I was told to stop calling and wait. Really bad customer service (Original) Très déçu du service, ça fait 4 semaines que j’attends mes lunettes. J’ai appelé deux fois pour savoir quand j’allais recevoir mes lunettes qui soit dit en pensant sont payés, je me suis fait dire d’arrêter t’appeler et attendre. Vraiment un très mauvais service à la clientèle

Vincent Lacroix

Excellent service!

Félix Bernier-Tremblay

(Translated) Excellent service !! I went with an old frame and the optician removed and put on new lenses in less than 30 minutes. (Original) Excellent service!! J'y suis allé avec une ancienne monture et l'opticien a retiré et posé de nouveaux verres en moins de 30 minutes.

Alexandre Mc Kinnon

(Translated) Super service thank you very much. (Original) Super service merci beaucoup.

Doris Dubé

(Translated) Best experience I have had !! (Original) Meilleure expérience que j'ai eu!!

Maria Valentina

(Translated) Excellent customer service from the entire team. I would like to congratulate Dr. Amy who was very attentive, professional, proactive and empathetic in my consultations and during my eye exams, as well as those of my mother. I will not hesitate to return for future eye exams, consultations, eyeglass or contact lens purchases. Too bad I had to move ... I have never received such high quality service in other eyewear. A big thank you to the whole team and good luck! (Original) Excellent service à la clientèle de la part de toute l’équipe. Je tiens à féliciter Dre Amy qui a été très à l’écoute, professionnelle, proactive et empathique lors de mes consultations et lors de mon examen de la vue, ainsi que ceux de ma mère. Je n’hésiterai pas à revenir pour des futurs examens de la vue, des consultations, des achats de lunettes ou de verres de contact. Dommage que j’ai dû déménager... Je n’ai jamais reçu un service de si haute qualité dans d’autres lunetteries. Un grand merci à toute l’équipe et bonne continuation !

Valérie Fiset

(Translated) A customer service that leaves much to be desired ... I recommended a pair of contact lenses: they did not bring the good. While I go back to report that it does not work (super uncomfortable and unclear), I am told that it is the same kind and offered to sell me another brand $ 100 more expensive! Avoid this overcursure. (Original) Un service à la clientèle qui laisse vraiment à désirer… J'ai recommandé une paire de verres de contact : ils n'ont pas fait venir la bonne. Alors que je repasse pour signaler que ça ne fonctionne pas (super inconfortable et flou), on m'affirme que c'est la même sorte et ME PROPOSE DE M'EN VENDRE UNE AUTRE MARQUE 100$ PLUS CHER! Évitez cette surccursale.

Anastasia Ozek

Worst service possible and rude staff. ????

Julie Occ

Wonderful courteous and professional service, beautiful glasses! I recommend

Constance BONNAY

(Translated) Excellent service and very nice shop. We are well received, well advised and all ranges of glasses are present, for all budgets. (Original) Excellent service et très belle boutique. On est bien reçu, bien conseillé et toutes les gammes de lunettes sont présentes, pour toutes les bourses.

Marie-Eve Picard

Excellent service !

Nicole Fairman

I first saw Dr.Amy Wee back in January, the only negative there was that she informed me I didn’t have a condition that I do in fact have and spent 15 years with a specialist. But overall it was fine, and she told me if i have an issue with my prescription to come back. The prescription was weaker than my old one of 7 years, that was already weak and blurry but I decided to trust it and order glasses off the same website ive been using for 5+ pairs of glasses that always came out perfect. But the prescription was too weak. The first time I went back it, I made an appointment and the staffing implied I would be seeing Dr.Wee. It wasn’t with her, but with their staff. The man who served me was incredibly rude and short with me the entire time. He never checked my new glasses, just only had me put on the device that holds the glass to see if the prescription was blurry. So he informed me I'd have to make an appointment with Dr.Wee. I asked if I could book online after he ignored my availability and said I couldn't do so because on the website you can’t book with a specific Dr. I guess nobody trained him on how New look’s website works. Corona happened and that was canceled. So I made a new appointment with Dr.Wee for the weekend recently. Friday comes and New Look calls asking me why I have to come in, I explained and then Dr.Wee said I am not to see her I am to see the Optician to check my glasses. I explained that I’ve already come down to do that but they wanted me to book with her. She said come in on a day when the Optician and herself was there instead Day of new appointment Dr. Amy Wee comes out and just states “Well first of all those glasses are way too small for your face”, but i was wearing my old glasses that i could see perfectly out of for 5 years only till recently when my sight has gotten worse. The same glasses she saw in January and didn’t say there was an issue with then. Dr. Wee was the one who measured both my old glasses and the new glasses, and the Optician never touched them. Dr. Wee is a “trained” Optometrist and isn’t a trained Optician, as the owners of New Look points on another google review. So she isn’t trained on how to tell if they are made correctly. After she tells me “they don’t pass” she told me to go into her office and she will explain why when I walk it feels warped. I told her I don’t have that feeling at all and that the glasses are just blurry. She replied with “No”, as if my lived experience is wrong. She then told me my old prescription is too strong, and that I need a weaker one. We go back and forth with me telling her both prescriptions are blurry and I want to see clearly. Then she tells me I need to pick if I want a prescription that is too strong or one that wont give me headaches. She also tells me it's impossible to see clearly, and because I guessed the 20/20 line correctly I then have 20/20 vision despite it being quite blurry as well as how she has better then average eyesight and only she can see clearly and everyone else has blurry vision. She then said she will just give me my older ‘too strong’ prescription and she can’t do anything else for me. She then writes down the wrong ‘old’ prescription because she isn’t an Optician but an Optometrist and can’t actually tell what prescription a pair of glasses are by looking at them. Both prescriptions give me headaches because they are blurry and strain my eyes. We go to leave, and she tells me if I have an issue with this one and want to come back she will have to charge me because I am taking up a lot of time. I guess my time and money for bad service is meaningless Being an Optometrist means using your personal judgment a lot and making sure you understand what your patient is saying with the results. Her Judgment is clearly off, not sure if because she hates her job or what. But quite honestly I don't think Ms. Wee graduated from uni after my experience with her.

Valentine M

(Translated) Very competent optometrist. The delivery of glasses was delayed due to a problem with the glasses but they were very accommodating, offered me a solution and in the end everything went well. (Original) Optometriste très compétente. La livraison de lunettes a été retardée dû à un problème avec les verres mais ils ont été très conciliants, m'ont proposé une solution et finalement tout s'est bien arrangé.

Am. Elvir

(Translated) Loyal customer of New Look Cdn since small, extremely disappointed with the service and particularly the cheeky and not welcoming "French director". Too bad, a lost customer for you ???? (Original) Client fidele de New Look Cdn depuis petit , extrémement déçu du service et particulièrement la "directrice francaise" effronté et pas acceuillante. Tant pis, un client de perdu pour vous ????

Melanie Boulet

(Translated) Although I have been a New Look customer since birth, this branch has the worst rate of bad employees. You can't trust them asking them for a review, they're just trying to sell things. They have one employee in particular who is absolutely rude, really cracking and irritating. The optometrist Amy Wee is perfect, the receptionists also no problem, but it makes 2 sales of glasses that I come across which are particularly unpleasant. When the health of our eyes is at stake, I don't want to hear from someone who is going to try to pressure me to buy stuff. I want advisors who have my vision at heart and not their portfolio. Once, I had the right to a replacement manager of French origin, she was perfect and pleasant, please bring her back, it will boost my esteem for this branch. I am disappointed to live in CDN for this reason. (Original) Bien que je sois une cliente de New Look depuis ma naissance, cette succursale a le pire taux de mauvais employés. On ne peut pas leur faire confiance en leur demandant un avis, ils tentent juste de vendre des choses. Ils ont un employé en particulier absolument désagréable, vraiment fendant et irritant. L'optométriste Amy Wee est parfaite, les réceptionnistes aussi aucun problème, mais ça fait 2 vendeurs de lunettes que je tombe dessus qui sont particulièrement désagréables. Quand c'est la santé de nos yeux qui est en jeu, je ne veux rien savoir de quelqu'un qui va essayer de me mettre de la pression pour acheter des affaires. Je veux des conseillers qui ont à coeur ma vision et non leur porte feuille. Une fois, j'ai eu droit à une directrice remplaçante d'origine française, elle était parfaite et agréable, svp ramenez la, ça va faire remonter mon estime envers cette succursale. Je suis déçue d'habiter CDN pour cette raison.

Amélie Chamberland

(Translated) I especially appreciated the time I was given to repair my mount and advise me on my choices! Excellent service and above all, very fast! (Original) J’ai particulièrement apprécié le temps qu’on m’a accordé pour réparer ma monture et me conseiller dans mes choix! Excellent service et surtout, très rapide!

SublimeWhatIGot

Great service choice and price!

Suzanne Bonneville

Horrible service!!! Never again. Not worth the frustration!!!

Julie Morrissette

(Translated) The girl ignored me and closed the door, trying to assemble not to see me. It was really rude. She could have made me smile and just tell me we are firm ... (Original) La fille m'a ignore et a ferme (barrée) la porte en fesant assemblant de ne pas me voir. C'etait vraiment impolie. Elle aurait pu me faire un sourire et me dire simplement nous somme fermes...

Matthew Burelle

(Translated) good service, excellent opto, a bit lacking in choice of glasses. (Original) bon service, excellent opto, manque un peu de choix de lunettes.

Anis Uba

(Translated) Super support! Top team and very efficient !! (Original) Super prise en charge ! Equipe au top et très efficace !!

Danielle Gagnon

(Translated) Excellent service from Marie Elena for over 20 years for our whole family (Original) Excellent service de Marie Elena depuis plus de 20 ans pour toute notre famille

Talbot Raphaëlle

(Translated) Very disappointed I ordered new glasses and when I went to get them they were dirty and full of scratches on the frames. Last visit with you! (Original) Très déçue j’ai commandé des lunettes neuves et quand je suis allée les chercher, elles étaient sales et pleines d’égratignures sur les montures. Dernière visite chez vous!

Amine Badaoui

(Translated) Excellent service, (Original) Excellent service,

Maryse Desgreniers

(Translated) The staff are courteous but clearly lacking in quality in service. Really disappointed. Taking possession of the glasses 1 month later, I had to follow up because they forgot to call me to let me know that my sunglasses were ready. The glasses received did not have the correct glass tints, I had to return to the branch, they inform me that they have changed supplier and that it happens (ok, in that time, take the time to check the colors with the customer, right?). After receiving the new order of glasses, we install them again without worrying if it is the right shade. FYI, this is not the right shade yet. They give me the glasses without checking if they are adjusted (they were misadjusted when the lenses were installed), I still see white scraps on the lenses after the cut. I'm going to live with glasses that I don't want because I just don't want to go back there anymore! First time in 20 years that I have had such poor service in purchasing glasses. Also first time that I bought at new look. (Original) Le personnel est courtois mais il manque clairement de qualité dans le service. Vraiment déçue. Prise de possession des lunettes 1 mois plus tard, j'ai dû faire les suivis car ils ont oublié de m'appeler pour m'indiquer que mes lunettes soleil étaient prêtes. Les lunettes reçues n'avaient pas les bonnes teintes de verre, j'ai dû retourner en succursale, ils m'informent qu'ils ont changé de fournisseur et que ca arrive (ok, dans ce temps là, prenez le temps de vérifier les teintes avec le client non?) . Après réception de la nouvelle commande de verres, on les installe encore sans se soucier si c' est la bonne teinte. Pour votre information, ce n'est pas la bonne teinte encore. On me remet les lunettes sans vérifier s'ils sont ajustés (ils ont été desajustés à l'installation des verres), je vois encore des retailles blanches sur les verres suite à la coupe. Je vais vivre avec des verres que je ne veux pas car je ne veux tout simplement plus retourner la bas! Première fois en 20 ans que j'ai un service aussi médiocre à l'achat de lunettes. Première fois aussi que j'achetais chez new look.

Melhem Khouri

Fast service friendly and they consider safety alot

Maxime Hamel

(Translated) Excellent service from start to finish, with the friendly Dre. Bouchard. (Original) Excellent service du début à la fin, avec la sympathique Dre. Bouchard.

Marie-christine Couture

(Translated) Very good service (Original) Très bon service

Mary-Ann Pacheco

(Translated) I showed up to order a piece for my glasses. Then they advised me that it would take 3-4 weeks. After 5 weeks, I introduced myself and they told me that someone had canceled the order ..... Then I waited 4 weeks again, and when they finally received the part, they charged me double the price I was told at the start. In short, very long wait and very bad price. Poor customer service, because each person who had served me had no idea how to react to this bad situation. (Original) Je me suis présentée pour commander une pièce pour mes lunettes. Puis, ils m'ont avisé que cela allait prendre 3-4 semaines. Après 5 semaines, je me suis présentée et ils m'ont dit que quelqu'un avait annulé la commande..... Par la suite, j'ai attendu de nouveau 4 semaines, et quand ils ont finalement reçu la pièce, ils m'ont chargé le double du prix qu'on m'avait dit au départ. Bref, très longue attente et prix très mauvais.. Service à la clientèle médiocre, car chaques personnes qui m'avait servi ne savait aucunement comment réagir face à cette mauvaise situation.

denis michel

(Translated) Very good service very professional it's been several times that I go for small repairs and always served well customer for 20 years thank you (Original) Tres bon service tres professionnel ca fait plusieur fois que je vais pour des petites reparations et toujours bien servi client depuis 20 ans merci

Anjali Gupta

Worst experience always i just called them for just sendind email but they didn’t respond even at shop the lady is so rude , today same thing happened she didnt send anything and rude tooo its hellll????

Amy Simon

(Translated) Very disappointed with the service ..! To be told that you will not have the aid to pay for glasses ... It is embarrassing of them! Just with this call, you just lost 4 customers !!! (Original) Bien déçu du service..! Te faire répondre que tu n’auras pas les aides pour te payer des lunettes...C’est gênant de leur part! Juste avec cet appel, vous venez de perdre 4 clients!!!

Caroline Poulin

(Translated) Service delivered with a dry and indifferent tone. Very little consideration for questions, service bordering on arrogant. (Original) Service livré avec un ton sec et indifférent. Très peu de considération pour les questions, service à la limite d’être arrogant.

Maxime P

(Translated) Perfect work by the whole team but the gentleman who works up front should never speak to the customer. Neither on the phone nor in person. 5 stars for the rest of the team !! (Original) Travail parfait de toute l'équipe mais le monsieur qui travail à l'avant ne devrait jamais parler au client. Ni au téléphone ni en personne. 5 étoiles pour le restant de l'équipe!!

Alain Crocus

(Translated) I canceled my appointment because they require an exam even if I have a valid prescription. I even received my glasses from my optometrist who operates at Tremblant before this said meeting ... ???? (Original) J'ai annulé mon rendez-vous parce qu'ils exigent de passer un examen même si j'ai une prescription valide. J'ai même reçu mes lunettes de mon optometriste qui opère à Tremblant avant ce dit rendez-vous... ????

daniela DOMINGUEZ DAZA

(Translated) the service is amazing! even in the time of the covid one feels very good at home, I strongly recommend New look. thank you! (Original) le service est incroyable ! même dans le temps du covid on se sent très bien chez vous , je vous recommande fortement New look . merci!

Johanne Girard

(Translated) Not even possible to have ONE contact lens for test, following an eye exam $$$ and a big change in one eye, without having to pay another $ 40 for opening a file, whereas we paid $ 800 not a year ago for eyeglasses. Note that I had been very poorly advised when buying my glasses in November 2020, I had to buy more 2 months later, because the first ones didn't work for me at all. Very disappointed with the service of the opticians. (Original) Même pas possible d’avoir UNE lentille cornéenne pour essai, suite à examen de la vue $$$ et gros changement dans un oeil, sans devoir débourser un autre 40$ pour ouverture de dossier, alors que payé $800 y a pas un an pour lunettes. À noter que j’avais été très mal conseillé lors de l’achat de mes verres en novembre 2020, j’avais dû en acheter d’autres 2 mois plus tard, car les 1ers ne me faisaient pas du tout. Très déçue du service des opticiens.

Boubaker Mbarki

(Translated) Disappointing customer experience, poor reception, the manager berates these employees in front of everyone and we notice more the tension than the professionalism in the store. 3 stars just because the optometrist is great! (Original) Expérience client décevante , un accueil médiocre , la gérante engueule ces employés devant tout le monde et on remarque plus la tension que le professionnalisme dans le magasin. 3 étoiles juste car l’optométriste est top!

Addy M

I had a good experienced w/ optometrist Amy Wee. She answered all my questions w/ satisfaction and took time to make sure the test was right even I had to redo the eye test on my left eye. Optician was very nice as well and took time to explained of the changes of my contact lenses prescription. In general was pleased of my visit.

Maria Del Carmen Gonzalez

Very expensive just to change glass of glass frames was $800.00

Mégane Lefetz

(Translated) Awesome and quality service. The staff is very welcoming. I recommend without hesitation! (Original) Service génial et de qualité. Le personnel est très accueillant. Je recommande sans hésitation!

amal guennioui

(Translated) Excellent service from manager maria ???????????? (Original) Excellent service de la directrice maria ????????????

Marie-elaine Paulhus

(Translated) First appointment in a pandemic, it took me 3 appointments to succeed. Organization of difficult schedules. Afterwards, my appointment is to have a good personal, competent and understanding of the situation. 1 year after request for an adjustment appointment. I arrive at my appointment it was canceled and they did not take the time to contact me. The person on site does not even offer me another time page to replace it and they only tell me that the person is sick .... in short, I believe I am going further to have better follow-ups. (Original) Premier RDV en pandémie, cela m'a prise 3 RDV pour réussir. Organisation des horaires difficiles. Par la suite mon RDV c'est bien dérouler personnelle compétant et compréhensif de la situation. 1 ans après demande de RDV ajustement. J'arrive à mon RDV il était annulé et ils ont pas prise le temps de me contacter. La personne sur place ne m'offre même pas une autre page horaire pour le remplacer et on fait seulement me dire que la personne est malade.... en brefff je crois aller plus loin pour avoir des meilleurs suivis.

Martine Gaudreault

Bon service

J C

(Translated) Amazing service! I went to make adjustments for my glasses and was very satisfied with the service. They really take their time to make sure you are happy with the fit. Also, they have a lot of different styles of glasses and sunglasses. I highly recommend it :)! Thanks New Look! (Original) Service incroyable! Je suis allé faire des ajustements pour mes lunettes et j'ai été très satisfait du service. Ils prennent vraiment leur temps pour s'assurer que vous êtes satisfait de l'ajustement. En outre, ils ont beaucoup de styles différents de lunettes et de lunettes de soleil. Je le recommande fortement :) ! Merci New Look!

Valerie Landi

(Translated) The whole team and in particular Dr. Amy Wee were able to meet my expectations and gave me very good advice. (Original) Toute l'équipe et en particulier le Dre Amy Wee ont su répondre à mes attentes et m'ont très bien conseillés

Minky Benedikt

I've been a client at this Newlook location since 2010. Every time I go in the service keeps getting worse and worse. The wait time is forever until someone finally helps you. They don't have their files organized and lost my file a few times and refuse to give me contacts unless I pay again for a contact file. I highly recommend you find a different location.

JF Gallant

(Translated) I was a regular customer. Very poor service, pressure sales and forced to take their eye exam does not accept other prescriptions and moreover the gentleman who greets clients was very stupid, in short not to be encouraged. I would never go back to newlook again, at least to one of their competitor I was taken care of immediately and especially with a smile .... (Original) J'étais un client regulier. Tres mauvais service, vente a pression et oblige a prendre leur examen de la vue n'accepte pas les autres prescription et de plus le messieur qui acceuille les clients etais très bête, bref a ne pas encourager. Je ne retournerais plus jamais chez newlook, au moins chez un de leur compétiteur j'ai été pris en charge immédiatement et surtout avec le sourire....

ADAMA MBAYE

(Translated) The optometrist is very friendly and professional but the reception staff are very arrogant. Very poor customer service I really don't recommend it (Original) L optométriste est très sympa et professionnel mais le personnel d 'accueil est très arrogant. Ie service e client est de très mauvaise qualité Je ne le recommande vraiment pas

Nelly Poi

(Translated) I strongly regret that New Look required me to pay an amount of $ 7.00 for incidental charges when I only walked through their store to get to Dr. Nathalie Bouchard's office for my eye exam, This is abuse, and I didn't have to pay his fees at all (Original) Je déplore fortement que New Look m’ait exigé de payer un montant de $7.00 pour des frais accessoires alors que je n’ai fait que traverser leur boutique pour me rendre au bureau du Dr. Nathalie Bouchard pour mon examen de la vue, C’est de l’abus, et je n’avais absolument pas à payer ses frais

Joanne Chachati

The staff is very welcoming and professional, would've been a 5 star if it wasn't for the experience with the optometrist Amy Wee. She was unprofessional with the way she greeted us and the way she spoke to us. She did the check-up rapidly and answered rudely when we asked questions. When we seemed worried her answer was: "i chose this profession because nobody dies, worst is you can turn blind but that's rare we just had one patient but nothing to worry about", she later mentions something about risks of cancer and about watching out but says not to stress because stressing will cause a tumeur, is this really a professional way to speak to your clients? As a health professionnal, optometrists are trained build a trustful relationship with their clients and are meant to take the time to explain concepts that are unclear. It's sad to see that there is no empathie left in the health system and that we had to experience that first hand today. I understand we might have been her last clients but it only took an extra 10 minutes of her day and are paying to get an adequate service. There was also absolutely no reason to say "you're free, I'm free and every body is free". We had a long day too and do not find it pleasing at all to visit an optometrist for an urgent situation on a Friday night, it would've atleast been nice to treat us professionnally and with respect.

Ippo

(Translated) Excellent customer service. I needed an emergency readjustment during the Covid and they were able to respond to my request effectively! Highly recommend! (Original) Excellent service à la clientèle. J’avais besoin d’un réajustement en urgence pendant la Covid et ils ont su répondre a ma demande efficacement! Recommande fortement!

Louise Dei

(Translated) Incredible to set foot in an eyewear, to have you wait 30 minutes to then take orders from absolutely all the customers who come AFTER YOU. I guess I don't have a head to buy glasses. Well done, you just lost a client. (Original) Incroyable de mettre les pieds dans une lunetterie, qu'on vous fasse patienter 30 min pour ensuite prendre les commandes d'absolument tous les clients qui viennent APRÈS VOUS. Je suppose que je n'ai pas une tête à acheter des lunettes. Bravo, vous venez de perdre une cliente.

Florence Winter

(Translated) Cancellation of 3 appointments taken more than a month in advance 3 days before. Very early phone call on a public holiday to cancel and making new appointments impossible !!! Woaw (Original) Annulation de 3 rdv pris plus d'un mois en avance 3 jours avant. Appel téléphonique très matinal un jour férié pour annuler et prise de nouveaux rdv impossible!!! Woaw

Teresita Rode

I had an appointment for 22nd but when I arrived to the store, it was closed. After a while, a man came out and told me that the store was closed for the day, that I should have received a call to cancel the appointment, but that did not happen. First they cancel my appointment for 15th and now they did not even call to cancel todays appointment. This guy did not even knew full name of his workmates or who I can talk to for complainings, he kept saying he did no know, he did not know

lesly lachance

(Translated) I have been to this sicursale several times for adjustments and they never rule my glasses problem that slips on a bar. The last time a young man put back my glasses and I'm told it was worse he almost broke my glasses. (Original) Je suis allé plusieurs à cette sicursale pour des ajustements et ils ne règles jamais mon problème de lunettes que glisse sur un barre. La dernière fois un jeune homme a remis mes lunettes et je luis es dis que c'était pire encore il à presque cassé mes lunettes .

Chloé B

(Translated) The receptionist to prepare the appointments always seems lost and does not know what she is doing. Optometrist Amy Wee panicked me saying that I should dilate to make sure I won't go blind and she did the same with my sister. When I arrived, I did the dilation with another optometrist and the latter did not understand why Amy had asked me to dilate because my eyes are completely healthy. Same thing for my sister. It was really fair to make more money than she recommended to us. Amy also didn't want to give me the distance between my pupils so that I didn't order glasses online. At least all the employees are really nice. (Original) La réceptionniste pour préparer les RDV a toujours l'air perdue et de ne pas savoir ce qu'elle fait. L'optométriste Amy Wee m'a fait paniqué en me disant que je devais faire une dilatation pour être sûr que je ne deviendrai pas aveugle et elle a fait la même chose avec ma soeur. Quand je suis arrivée, j'ai fait la dilation avec une autre optométriste et cette dernière ne comprenait pas pourquoi Amy m'avait demandé de faire une dilatation parce que mes yeux sont complètement en santé. Même chose pour ma soeur. C'était vraiment juste pour faire plus l'argent qu'elle nous a recommandé ça. Amy ne voulait pas non plus me donner la distance entre mes pupilles pour ne pas que je commande de lunette en ligne. Au moins tous les employés sont vraiment gentils.

Amina De Montréal

(Translated) I was about to call the branch for an appointment, but after reading all the negative reviews, I'm going to look elsewhere. I will also advise against this place to all I know. (Original) Je m'apprêtais à appeler la succursale pour un rendez-vous, mais après avoir lu tous les commentaires négatifs, je vais aller voir ailleurs. Je vais aussi déconseiller cet endroit à toutes mes connaissances.

Luca Elena

(Translated) Excellent service! I had to show up for a minor emergency and was fortunate to be seen by Dr. Amy Wee, who was very attentive, professional and empathetic. A big thank you to the whole team and good luck! (Original) Excellent service ! J'ai dû me présenter pour une urgence minore et j'ai eu la chance d' être consulté par Dr Amy Wee, qui a été très à l’écoute, professionnelle et empathique. Un grand merci à toute l’équipe et bonne continuation !

Linda Gougeon

(Translated) My daughter had a big problem with her eyes because of the liquid disinfectant for lenses, she needed an emergency service and there was not an optometrist to receive it and examine it on the moment and two days later the receptionist replied that the doctor dr. Wee is on vacation and she will ask a replacement if he can consult her because usually he does not take the patient from another doctor and that the dr. Wee will be back in early October so I can tell you that the service is very poor (Original) Ma fille a eu un gros problème avec ses yeux à cause du liquide désinfectant pour lentilles, elle a eu besoin d'un service d'urgence et il n'y avait pas un optometriste pour la recevoir et l'examiner sur le moment et deux jours plus tard la réceptionniste me répond que le médecin dr. Wee est en vacance et elle va demander a un remplaçant si il peut la consulter car habituellement il ne prennent pas le patient d'un autre médecin et que le dr. Wee sera de retour au début d'octobre donc je peut vous dire que le service est très médiocre