Reviews of Costco optical (Optics Shop)

William Bertrand

Not worth the 2 star that other dude gave.

Kevin Weerasooriya

My new glasses came in quicker than I expected! I placed an order for them on Wednesday right after my eye exam, and was told it’d be a 5-6 day wait. I got a call two days later saying they were in, and they look amazing. Fast delivery, really nice eye doctor and pretty good customer service from the department.

Nupur Dabral

This was second time I was shopping for glasses for my son at this location and both times my shopping experience has not been very good because staff is not very helpful or friendly. They have limited selection of frames , nothing trendy or such but prices are good so I guess they get lot of customer as its one of the busiest costco, I just wish they treat their customers better!

Leanne KC

Unfriendly. Poor knowledge and poor customer service.

Charles F. Gray

Rude service. I asked one question and was answered with an incomplete answer. I reworded the question and employee answered again incompletely with a condescending and abrupt tone. Not surprising Cosrco Optical WILL NOT give out PD (measurement in mm between center of pupils from left eye to right eye) measurement until after the customer buys the glasses there. I guess they are scared that people will take their perscription with the PD and buy online which is much less expensive.

Melika Bahadori

I went to show my prescription and then was told to wait until the other customer is finished choosing her glasses. Apparently only one customer can go inside to choose and every customer gets to have 30 minutes . Covid restrictions! But it was ok for 4 staff to stand there idle until one customer, who was taking her time choosing, taking photos, discussing with her partner, is finished. When I approached the staff and asked how long will it take? She rudly picked up my prescription and with that very unprofessional tone and look said "everyone gets 30 minutes " meaning, if you don't like it,take your prescription and go. Which I did and will not go back there . Why 4 people were working there if only one customer can be assisted? Why not politely say,thanks for waiting,she has 5 more minutes to choose her eyeglasses? COSTCO has always been known for its great customer service, but I guess not for eye clinic .

Rana Totonchi Afshar

terrible... the costumer service people just act like they own the place and they are rude. everytime I visited this place I have been dissappointed by their attitude towards helping and questions from people! Also did an eye exam 3 months ago and the doctor also had a bad attitude and literaly didnt explain me anything and I totally feel like the measurments werent correct since after getting my glasses I still feel like I dont see that clear. AVOID THIS PLACE

elizabeth dzus

i went in to the store to purchase a pair of eyeglasses. The optician at the counter talked me out of the pair that I had originally picked out so we settled on a different pair. I picked them up in December 2017 and from the day that I got them I really did not like them. They constantly fell down which made it very hard to focus. After struggling with them for 3 months I went back to the store and told them that I really was not impressed with the glasses. They immediately agreed to give me a refund. I picked out another pair and picked them up 8 days later. I absolutely love them. I want to thank Costco for their great customer service. I will continue to shop at their store.

Ganit Singh

Michael was quite rude

Gene Stangland

Poorest quality glasses I have ever purchased. I’m back to wearing my old glasses. Tried to talk to someone at the Saskatoon store Were I purchased at but didn’t have hours to wait.

Ian Bradshaw

Awesome service.

Vimal Sharma

Worst customer service Long lines up Hard to find stuff

Aisha Ali

Worst customer service EVER! Definitely not going back.

Shane Waldbauer

These 2 stars are for whoever works in the back putting the glasses together. My glasses look great, fit great and were ready fairly quickly. But I cant give any stars to the "customer service" representatives. The ladies working there all seem miserable. No smiles or friendliness, witnessed them being short with several customers as well as my wife. We were planning on getting the kids glasses here, but we'll be going somewhere else. I dont need my kids being talked down to by the scowling optical employee that was working last night. I understand they were busy, but if you dont like your job and cant even put on a fake smile then perhaps find something else. Very disappointed.