Reviews of STC Optometry (Ophthalmologist)

Vaaraki

Friendly, professional & quick service by Geetanchaly

Bazil Brown

Went very well.

Lawrence Kobescak

Friendly and professional.

Jameson C

Dr. Porter was very professional while also engaging - he seemed genuinely interested in my health and visual wellbeing. I did have to wait a short period of time, but the quality of service was worth it.

Sujani Rasiah

Definitely recommend this place for an eye exam! Very friendly staff, and it was definitely not as intimidating as I was anticipating it to be. Dr. Porter was very kind and helped me understand why he was doing certain procedures, which made everything run smoothly without any fear.

Ridwan Ahmed

Dr Chahal and team are the nicest I have experienced, they take their time at every checkup and go over any and all concerns. Definitely recommend STC Optometry Clinic!

Jess B

I like how kind they are and it made me feel comfortable. The staff is so welcoming and she gave a thorough explanation of what each equipment does for the eye exam.

Nelson Espino

Dr. Bainz is the best optometrist I've ever had and will always recommend her to anyone in need of her services. I've been her patient for over 5 years now and my experience at her office has always been 10/10. Her staff is amazing as well and get you checked in right away to do any pre-tests necessary.

alejandro flores

Optometrist very knowledgeable and great experience and definitely recommend Dr Jeffrey

Avani Patel

Wait time was the shortest time I’ve ever had to wait at the optometrist! All staff including front desk and the doctor herself were very supportive and answered all my questions. I like how I could just book online the appointment and I got a reminder as well! Best experience ever!

Rider To

Love STC Dr Bains and the staff are professional, friendly, knowledgeable and very good at what they do . I feel Dr Bains is very thorough and really cares about the health of her patients...thanks.

Matt deR

The receptionist was courteous and pleasant, very helpful, as was Dr. Jeff. Highly recommended, couldn't ask for more.

Alex C

Everything went smoothly. I received my eye exam with a very short wait time between the first few tests to receiving the prescription. The saleswoman that helped me was wonderful, informative, and helpful. I left with a pair of glasses that I’m absolutely in love with.

Claudine Tosso

Thank you for the positive and professional service. This is the second time my husband and I have seen Dr. Page in two years and we are very happy with our care.

Rod Mucio

The staff were very nice and professional. The dr. She had explained well the condition of my eyes. Opticians were helpful and friendly. Thanks for a great visit. Rod

Angel G

Amazing Staff

FUZZY diamond DICE

Dr was very knowledgeable and friendly

Andrea Regan

Thorough and courteous exam, and excellent COVID 19 protocols.

Annette Emerson

The staff were extremely professional and friendly.

Teneisha daley

Wonderful fast sevice.. I'll came back for sure

Asma Musa

It was splendid and the staff were super helpful!

ansurd spence

The Dr was very thorough and explained the procedure and put my mind at ease. I was relieved that the problem can be corrected and looking forward to my next appointment!

John Karevska

I've been going to this place for the past five six years. Nothing but extreme professionalism. You don't feel like you're being rushed in and out but rather taken care of. You're not a number here they look after you from start to finish and make sure that everything's in good order before they let you go. I've been to maybe five or six different optometrists before and this place hands down is the best of the best.

Emily Lynch

Fabulous, friendly staff - great team! I was seen on time and was out in under an hour (great considering my old optometrist would take me at least 2 hours). There was no pressure to buy any of the bells and whistles/extras and the front desk team helped me with insurance information. I will be back!

Ankar Anwar

I had a wonderful experience at STC Optometry Clinic. Dr. Mandeep Bains is very professional and caring and I would definitely go back to STC Optometry Clinic for any of my vision health needs!

Reza Alam

Excellent service

Funmi Ayowole

Really really good, courteous and helpful staff, doctors and customer service!

Cristel S

My experience at this location was wonderful. I loved how they handled managing their clients for this pandemic; my optometrist was so friendly; the whole ordeal was quick and efficient, but didn’t feel rushed; and I especially appreciated the separate waiting and hand washing area.

Thierry Orlowski

Outstanding service.....as expected!

Karen L

The doctor was excellent. However, the appointments were over-booked - the wait was about 50 mins, which I thought was too long. They should push back the bookings by a half hour to limit the wait time to 15-20 mins, which is more reasonable. The admins were very polite and pleasant though, so overall a good experience.

Wally K

The optometrist was very knowledgeable and answered all of my questions.

Z K

Dr Mandeep Bains has been my Optometrist of choice for several years now, she and her entire team is very professional, caring and knowledgeable. Please like my review if you find it helpful.

Craig Gibbs

Very thorough!

Suttirat Hongsapak

I had good experience with eye exam with Dr. Nadarasah yesterday, Mar 27 2021. She is a nice and friendly person. Your front desk is also friendly, and helpful. I like your machines that help to exam my eyes vision. The store is nice and clean.

Vlpenney 74

felt completely comfortable having my eye exam with all the covid protocols in place. am so glad i found dr bains and will continue coming as long as she is working there. front staff are amazing and super friendly as well.

Peter Alamanos

A lot of time was taken to ensure that the right frame was chosen for me and the fit was right.

Murli Bhat

Its been around 3years now and my experience with Dr. Geetha has always been amazing. She has taken care and understood my eye requirements and has suggested and prescribed right solutions always. Thank You for your Service as always Dr. Geetha !!!

Jen Kazama

Dr. Nadarasah was amazing! So very patient and kind, she truly made the visit an enjoyable one. Administrative staff were very pleasant, highly recommend!

Josie Bennett

The receptionist was friendly and helpful, and we did not wait very long to be seen by someone. The doctor was very kind and sweet and it was an enjoyable experience!

Ajijul Shak

Well behavior

Hameed Azeem

This is by far the best Optometry clinic I have been to. Felt very welcomed by the receptionists. Jeff was extremely informative and helpful. Overall, his service was exceptional. I would love to return to this clinic in the future.

Joanna Gomez

Very friendly approach for a first timer like me. The doctor was thorough on explaining about everything I needed to know with regards to my eyes condition. I felt great with the whole experience. Thank you so much!

katelyn carandang

My eye exam went perfectly. Dr. Geetanchaly Nadarasah was super nice and made everything as comfortable as possible.

Roohan Chadha

The pre-exam lady, Dr. Geeta- A+. Soft spoken and friendly. Thorough and detailed exam. Got all my questions answered. Worth the fee.

Judith Haynes

.the examination was very thorough and very professional I will definitely recommend this eye clinic to my friends ...Thank you and i am looking forward to seeing you next year

Pete Stamcos

Friendly, professional, prompt and informative

Kristine Thomas

The Eye Dr was very kind, and Ms.Aida was very patient in helping me find the perfect glasses that fits my face.

Maria chavez

Great service fast and very professional and friendly.

Meshwat Upadhyay

Administrative staff was good and followed all the protocols. Doctors are professional and walks through all the query

nijah

Docs are kind and easygoing. My queries we’re throughly explained. I would surely recommend this place to my friends and family. Thanks

Sky Rose

Quality, but not a huge variety of styles.

Kiarash Jafari

Jeff Porter the optometrist was very awkward throughout the whole appointment. I asked for contact lense sizes, and he said he's uncomfortable giving it to me. So what was the point of selecting contact lense sizes on my application. He gave some non answers, like it's different depending on the brand you buy. Most likely he wanted to sell their own, because l said I needed the sizing to buy it through my employer's program. I went to my old doctor and he gave me the sizing for free. Big waste of time. Everyone else there was fine.

Marina Cury Solera

Friendly staff, appointments without delay. Very good!

Rob O

Staff were friendly. Optometrist was very approachable, easy to talk to and nice

Humprey Davad

The customer service at the STC Optometry Clinic is above and beyond. I just didn't like the reception. The staff at Lenscrafters are rude!

Ashley McNish

Dr Bains and the staff are incredible. I didn't understand how serious my eye issue was and Dr Bains went above and beyond to get me into a specialist, and fast! She was so patient with all my questions. I highly recommend STC Optometry.

Eunice M

Dr. Geeta is fantastic, she was very thorough and friendly! Won’t be going anywhere else. My eyes thank you!!

Denise Chung

My best eye exam experience ever! Dr. Mandeep Bains is Amazing! I highly recommend this place! Also excellent service from Ayda, patient and kind salesperson.

Noel Tuazon

Staff was professional in dealing with patients especially in these unpredictable times.

Vishnu r krishnan

Very friendly and polite staff Was given proper care

Arjun George

Great place for eye exams. Friendly staff and your level of customer service is outstanding. Dr. Geeta if you are reading this.. Huge applause for you..????????Highly recommended ????????

Patricia Johnson

My experience today was awesome. Ladies at the front were very friendly and professional. The optometrist was very professional, detailed, she explained everything clearly. Excellent service!

Falcon Phoenix

The place was clean and the appointment was stress free and quick. The doctor and staff were very friendly and efficient. I really liked the washing of hands with soap and water vs using a hand sanitizer. I have been going here for many years and will continue to come to this location. I have also recommended this location to my family and friends.

Josh Francis

Extremely thorough eye exam. The doctor was very friendly.

Judite Tracey

The eye exam with Geeta was excellent, she was very professional

Susan Bach

It went very smoothly.....thank you

Caileb Downey-Brown

I have been coming to this Optometry office for over 5 years now and I have yet to have a bad experience with the staff. They are welcoming, helpful and informative all while making my time in the office an enjoyable one.

Katie

Very professional and friendly staff! Our Dr. was courteous and professional and made our experience exceptional! We are looking forward to our yearly visits with her! :)

Carol Bryan

Staff was very helpful and friendly. Also professional.

Terrence Dunham

Very professional experience. All of the scientific information was clearly explained so I could understand the process.

Zach Wright

I was a walk -in appointment here and was expecting a long wait - however, to my surprise, I walked in and the doctor was able to see me almost immediately. They explained everything very well and were extremely friendly and professional. Overall, my experience here was fantastic. Highly recommend if you're in the area.

Alyssa Cabutaje

Excellent customer service. I felt safe during my appointment. Everyone followed health and safety protocols to prevent COVID-19. My eye exam occurred in a timely manner.

christy johnson

Dr. Geethanjali is so friendly and takes care of the clients. She answers all the questions with great patience.

Shaheena Motala

Excellent as always!

Frederick Oliver

Prompt and thorough examination. Indepth questions regarding vision requirements. Excellent customer service.

Gus Nanos

Staff was friendly. Would definitely come back

Rene C

Dr. jeffrey Porter s a very nice person to deal with and very professional. The same could be said with the reception and staff. I was looked after promptly and was treated well as all patients should be all the time. Thank you very much to all of you.

Abirami Anton

Had such a wonderful experience! Came in as a walk-in and was seen so quickly.The receptionists were so kind and friendly and Dr. Mandeep Bains was so thorough and patient, answering all of my questions and addressing all of my concerns. Nothing but good things to say about them!

Ahmed Khan

Dr. Porter and the entire staff were professional and friendly. From all the optometrists I have been to through the years, Dr. Porter is by far the most professional, calm and genuinely caring. He is transparent about everything and answers any questions with a genuine care for the patient and not just to make some extra cash.

Tania Keeling

Best eye exam I’ve ever got.... everybody was so nice and helpful specially when it was time to purchase my glasses. I recommend LensCrafters 100%

Ann Miranda

Excellent service!

Ela M

Dr. Gurjot Chahal was very patient and took time to make sure to have correct diagnosis. I had abrasion in my left eye and this is not something to take it easy. She did great job with me and I am making follow up again with STC Optometry after proper medication I was prescribed. I would highly recommend this place and doctor as well. Regards, Ela

Salima Sayeed

I would definitely recommend this place for your eye exam. Dr. Jeff Porter was quite professional and knowledgeable. The wait time was short and I liked how easy it was to book the appointment online (through the Lens Crafters website).

Archanaa A.

Thorough and helpful, always feel comfortable coming here.

Richard Gomes

I had a great experience visiting the doctor. He made the whole session very comfortable and answered all the question reasonably. I recommend Dr Porter to everyone.

David Rivard

It went far beyond my expectations. All of the staff were polite and eager to help. I highly recommend this place for all your eye care needs.

brithney lewis

This is the most exhaustive eye exam I have completed. Wish I had came to lenscrafters sooner to get a thorough experience exam like I received on my visit today .Not only are they extremely helpful the team ensures that you leave with full satisfaction. I wouldn’t recommend anywhere else for a proper eye exam and wonderful customer service. Not only that, they also ensure to sanitize all equipment after each patient Which made me felt extremely safe at this location. Keep up the good work. I appreciate what you do as a team.

Portia Addo

I really like the new doctor. She was very nice and helpful. The staff was also helpful when I called them for more information.

Philip Koberstadt

Very VERY helpful people worming there. Took the time to look after me and honestly cared about my well being.

William McKendry

Excellent service as usual. Always very friendly and cheerful.

Tanya Webb

Front reception was exceptional. They are the front line people who represent your business. I was met with kindness, courtesy and best of all, professionalism. I appreciate the ease of interacting with them. Dr. Chahal was professional, capable and kind. I will be coming back. Thank you to all!

Susan Decicco

Amazing service by Jason

Maricor Gonzales

Happy to see Gorjot again. She made feel comfortable through out the eye exam. She was so patient with me and easy to talk with.

lovepreet saini

Great customer service.

Elena Delos Reyes

We received good reception. The office is clean and sanitized. We were asked to wash our hands before given the pre-examination.

Kathryn Yaremko

I thought all the staff were really friendly even after a long day!

Arabee Patgunanathan

The appointment was smooth and the staff took all the precautions to keep their staff and patients safe. Staff are very friendly and helpful.

Khursh Khursh

The staff at the reception and Gita were extremely professional and took the time to ensure that I understood all the tests done. Thanks, Much appreciated, Khurshed Irani

Jannel Marie Fontz

Quick check-in, smooth process. Covid precautions in place.

Jim Liu

Good

Natasha Bharat

I went for a full eye exam. I agreed to pay extra for the contact lens testing and the retina testing. I was told many times prior to booking my appointments that they bill directly through my insurance great West life, Over this was not the case when I showed up for my appointment and to pay after the appointment was finished. I Ended up having to pay $180 out of pocket and was provided with a receipt saying that they will not be able to bill directly for whatever reason. I called back on Tuesday morning after the long weekend and I spoke to Jas (one of the receptionist). Prior to phoning them I had my insurance company on the other line and I wanted to conference in the call so we could all understand asked what was going on Jas however kept putting me on home without even telling me I was be placed on hold, which followed by her hanging up on me. When I was finally able to get in touch with her and explain to her the situation she was incredibly rude and accused me of lying; that she mentioned I was being placed on hold. This however is not true at all she never once mentioned to me that I was being placed on hold. I would call and start explaining myself and in the middle of explaining myself the line went dead silent and at that point when I finally spoke to her she said that means I was on hold. This was my first and last time going to this clinic because of the extremely rude receptionist Jas. It’s clear she wasn’t trained properly on how to treat customers, especially considering it was my first time going to Lens Crafters Scarborough Town Center. What is even more disappointing is that When I went for my follow up appointment, nothing was done in order to rectify the situation and they brushed it off as if nothing ever happened.

Shannon Davidson

Dr. Bains is such a great friendly lady. I enjoy going for my exams and chatting. The office is very clean and staff is knowledgeable. Not one bad thing to ever say. Thanks guys

Evs

Very kind and professional staff

Marie Marie

Dr. M Bains is very thorough and kind. She explains my situation very well and answered questions i had. Would definitely go back. All the staff are really kind and helpful

Yoyo Ge

They are very professional and the service is excellent.

William Parkin

Very friendly and knowledgeable and very helpful

Bebe M

Dr Bains is excellent and the admin staff are very friendly and professional.

Sadia Rahman

100% satisfied with the staff and the doctor was very nice to my daughter and me as well. My daughter said that one day she will be like her.

Latchmie Geer

I ordered contact lenses and I was never given the rebate code to get my money back. And I did not receive my order as yet but they still took my $250.

Moushumi DasGupta

My dad really enjoyed his experience at this location. The doctor was so sweet and listened to our concerns. She also explained what was happening with my dads eyes in very simple words so we can understand. In addition, she provided us with options and alternatives and encouraged that we think this through before making a decision about next steps for the treatment. I’m very pleased and hope to take my mom and myself for a eye exam next.

Lib Bin

Bad service the girl who work in the customer service hang out the phone on me while I was trying to get the direction from her and that time I was late 10 minutes and then after 15 minutes I get to the store and she told me you are late now 27 minutes so you miss your appointment first of all you should told me if you gonna be late the appointment going to be cancelled anyway you should teach that girl to respect the customer and to be patient cuz the way she talked to me was so rude

Kirk Gordon

I always have the best experience. Humor, comfort and satisfaction is what I get. They have a fantastic staff at STC. - Kirk

Dana Fiorino

I was very pleased with my visit at STC Optometry Clinic. Everyone was helpful, kind, patient and maintained COVID safety protocols. As always, Mandy Bains was both professional and personable. I will definitely return to this clinic for my next eye exam.

Arash Aziminejad

Everything was handled smoothly and professionally. The customer care representative lady assisted me efficiently and spent a long time answering my questions and providing me different products. Overall, I had a very pleasant experience at the Lenscrafters.

Leann S

Very through exam, friendly and professional service!!!!

Awais Ullah

The Staff, and the Doctor were both very nice and friendly. Explained everything well, and was pretty smooth sailing.

Leigh Durand

I found Dr. Bains to be thorough and calming. It was a less stressful experience than I had experienced in the past. I very much appreciated that she apologized for running late, that was refreshing! The other staff was very pleasant to deal with as well. I will recommend Dr. Bain to my son.

Khondoker Rakib Haider

I always feel happy after visiting the STC optometry clinic. Staffs are very courteous and helpful. Doctors are very professional and knowledgeable. Highly recommended.

Sevan Keuork

Excellent, I done my eye exam on time, I order my new eye class and I'm waiting a call when it's done.

Jashank Parekh

Dr. Geeta was really nice and informative. Answered all my questions. The front desk was very nice and efficient too. Will certainly stick with this clinic.

KC’s World

Everyone I encountered was extremely nice, funny and very helpful. I was able to find my frames the same day I got my prescription!

Celine Cheah

Very patient service! excellent!

Jazzy Mamani

staff were helpful and efficient, I didn't have a long wait, and things went smoothly. I felt the covid-19 protocols were good and I didn't feel at risk.

Mike Mike

Excellent

Diane Seabrook

Staff were very friendly and followed all COVID protocols, office and exam rooms were very clean. I needed to take a number of breaks to rest my eyes during the exam and did not feel rushed or pressured to continue as I have experienced at other clinics. Staff were great and very informative even answering my 12 year old sons endless questions. I would highly recommend having your exams at STC optometry.

Nick Thom

At a time when the world is in the midst of the Covid19 pandemic, I braved it and book my eye exam. Though I should have booked several months ago, my appointment was today. I was highly impressed with the adherence to the Covid19 protocols as laid out by the local government. Customer service to patients was the same high level I have become used to from STC Optometry. I am grateful for these employees who risk it daily to go to work so that folks like me can have an evaluation of the health of my eyes. Thanks to this team that I met today.. Continue to stay safe and best regards.

Karen Reynolds

Excellent service, Dr and staff are very efficient and friendly. Explained everything in detail and made me very comfortable with having my eyes checked

Adnan Mazumder

Excellent Service. Everyone is friendly and helpful.

j l

The optometrist at this clinic was very good, she recommended some very useful eye drops for me and provided me with knowledge related to caring for my eyes, overall great experience, will be back in two years for my next eye test.

Ryan Sterling

I definitely won't be coming back here. I had the pleasure of dealing with the Asian optometrist. He acted like every change in your prescription is a major problem. At the end of my exam, he upsold Lenscrafters which shows me the optometrists lacks credibility. Save your time and go somewhere else.

Almas Jiwani

EXCELLENT

Kristina Gatchalian

I love the doctor!

Ruth Ennis

Great Appointment with staff and Physician. Been going for years. Would highly recommend. Ruth Ennis

Gloria Winkelmann

My visit was very pleasant. The staff was professional and friendly. The Optometrist was thorough and took the time to explain the process and answer all my questions. Would highly recommend.

Steve Davis

Fantastic clinic! Dr Bains is excellent!

Monica Tomkov

Fantastic experience here! It was my second time seeing Mandeep Bains. She's wonderful, kind and takes her time to give you a great eye exam. I highly recommend STC Optometry!

Ashley Mcnish

Super great service. Will return. Dr Bains is the best.

Cindy Scanlon

Dr Bains is very professional yet friendly and easy to speak to. She explains all aspects of the examination, any issues and concerns and does it in easy to understand manner. I am new to eye doctors/exams etc, I've never had eye issues but as I age, my eyesight is getting a little worse. Dr Bains reassured me everything is normal, what to look out for and how to ensure I maintain my current eyesight for as long as possible. I would recommend Dr Bains for sure!

Michelle AnnaR

I was very unimpressed with the service and treatment i received. Dr Bains was very sarcastic which i didn’t like. I’m not a doctor so the questions that I had, I did not know the answer too, that’s why I asked them. It seemed as though she cared about my vision concerns; yet when i called her office i received no answer or a phone call back. On top of that, i was on time for my appointment, yet people without an appointment scheduled, were seen before me. I would not recommend ANYONE going to this office; unless you’re trying to waste your time.

Andrew Bennett

Dr. Bains and her team are the best! They have such expertise, kindness, and professionalism throughout the whole visit. I always recommend this practice to everyone!

S H

My visit for my eye appointment was very good. The eye doctor was very kind, efficient and professional. The receptionist and other staff were also very courteous. My special Thanks to all of them. I would recommend this place to other people.

Suporna Das

At first, we had some misunderstanding, but now I am really satisfied the way Dr. Bains took care of my situation. She went an extra mile and resolved my concern.

Anne Bacchus

Good experience. Got answers to my questions.

N'ttendre Cox

Dr. Bains is so sweet and through. I feel so comfortable and she explains details well.

Andree Gaudett

The staff were very welcoming & helpful & the doctor was extremely thorough & informative. I enjoyed my visit. I recommend everyone to call for a appointment.

Zarrak Amin

Excellent service was very very good and the staff was nice

Lianne Dixon

The exam itself was thorough and well explained. The optometrist explained everything and took his time. It was frustrating that his staff didn't show up at 10 when my appointment was scheduled - and I had to wait 20 minutes, but that wasn't his fault and he was very apologetic.

april diego

Friendly staffs

Marcia Vona

I started going to this clinic because of the convenience and ease of scheduling appointments, but I will continue to be a patient (along with my 6 year old daughter) because of the amazing care they take of their clients. This clinic takes your happiness and well being very seriously and makes sure you are satisfied and your eye health is very important to them. I have never in my life received such impeccable customer service! If you have any issues, talk to Mandy. She runs this clinic and is extremely attentive, communicative, and a great problem solver. I am very happy to be a patient here!

Pat Leblanc

Dr. Bains gave me a thorough eye exam which I certainly needed. She offered me alternate medicine for my eyes and also is making sure I get follow up exam by another specialist.

Kristen Peach

Very friendly staff, extremely kind and helpful. Very knowledgeable.

Stephen Real

Great Team with impressive array of technology and professional acumen

Jenny Dowell

It was amazing! Your staff is extremely friendly and helpful. I was very impressed with the overall experience. I'll see you in two years ????

Albert Alo

Exam went smoothly. Very professional and friendly

Jason Bollers

Dr Bains was very knowledgeable and walked me thought the entire process. Would definitely recommend her.