Reviews of Dr. Ma Eye Care (Ophthalmologist)

Mrityunjay Bhadauria

Visited the clinic on 7/18 for an Eye test and prescription for my father who is a Senior Citizen. The doctor did not ask any comprehensive questions regarding patient profiling, background etc to my father who has Type 2 diabetes condition which also affects his vision. Is she even qualified to be an optometrist or just supporting business of selling glasses to misinformed patients. The initial examination on the machine is done with the clinic's receptionist, the doctor only gives her 2-min of precious time to write the prescription and sign. Their prescription is not even formal printed, is a handwritten note and doesn't even contain a prescription ID or a reference number which can be used to refer back to the document. My intention to visit the clinic was straight forward and was communicated to doctor. I just wanted to get a prescription and order glasses online, which I believe the doctor and clinic receptionist did not really liked and profoundly refused, to provide complete medical information which belongs to the patient. After repeatedly requesting for PD (Pupillary Distance) to the doctor so that we can order the glasses online, they started raising their voice on me and said they don't provide that information unless your order glasses from their own store. Surprised much? I already paid for the prescription services, full $60 by that time and had no option to go back unsatisfied and partially angry, but still not raising my voice on anyone given that whole building is primarily place for various clinics. I will be raising a formal complaint with Health Canada and COPO (College of Optometrists of Ontario) and requesting a charge back from my Credit card company as I did not received services nor the prescription I paid for.

Starlite Vision

Very professional doctor, she speaks mandarin too!!

Joyce Bermudez

Laughably unprofessional. Only customers at the clinic were an older couple and I. We could hear Dr. Ma taking a nap and snoring loudly in the second room. She appeared from out of the room with disheveled hair and saliva residue on the side of her mouth. She took the couple in, moments later I get taken in for my contact fitting appointment and get a sample to test them out. The prescription doesn't fit so I ask for a fine tuning a week later but she is so reluctant to make the small change to it that would help make it fit right without me be being insistent. Guess what! The fine tuning was a better fit than the initial prescription. With contact samples costing her nothing she was too lazy to put in the effort to do the job right until I started getting frustrated at her. I say that to say this, only go here if you desperately need a quick prescription for regular glasses you will be purchasing somewhere else.

Chen Ma

My glasses was not comfortable many years！！ I was wearing contacts all the time. But she fixed my glasses problem! My prescription is very comfortable now!! Highly recommend!!

zj843200

(Translated) My daughter and son have been checking their eyes with Dr. Ma with OK glasses. Although Dr. Ma is a bit slow, the front desk is very professional and very nice. (Original) 我女儿儿子一直在马医生那里检查眼睛，配OK镜，虽然马医生性格有些慢，但很专业前台也都很nice。

Sharon Li

Rude, inappropriate, and incompetent. Avoid Dr.Ma at all cost!

Shirley Chen

Worst experience I've ever had. During the entire eye examination, I was uncomfortable and questioned her professionalism. Upon meeting, she didn't say hi or anything, just "sit down" in a stern manner. Dr. Ma just sticks her fingers in your eye without saying anything, and the equipments are outdated. The receptionists are not too better. I would not recommend this doctor

Wuwei Super

(Translated) A more professional optometry clinic, in cooperation with the optician shop in Dingtai Supermarket, can come to check the degree and general eye examination. Insurance at the University of Toronto is reimbursable for $ 75. This clinic is located in the brown four-story building at the intersection, room 212 on the second floor. Service attitude is good. It should be noted that if you want to do mydriatic examination, you must not drive after the inspection, which is very dangerous. If you come by car, you need to bring a friend who can drive to help you go back! (Original) 比较专业的验光诊所，和鼎泰超市里的眼镜店有合作，过来可以验度数和眼睛全科检查。多伦多大学的保险是能报销75加币的。这个诊所位置在路口棕色四层楼里面，二楼212房间。服务态度还是不错的。 需要注意的是，如果要做散瞳检查，检查后一定不能开车，很危险，开车来的话需要带个会开车的朋友帮开回去！

Kathy Feng

My experience with Dr. Ma is very good, she is very considerable, helpful. Maybe she is not very good with managing a business, but as a Dr, she is patient to listen to the complains and difficulties.

Rosalie Chen

not good at all.

Oui Yep

Unprofessional, rude, acts more like a businesswoman than an optometrist. Will never go back and will not recommend her to anyone.

liu gouxiong

(Translated) If only optometry is not equipped with glasses in her shop, she will be unhappy, and will not give you comprehensive optometry data, resulting in the failure of your glasses. I have tested the light twice with her in total, each time I didn't measure the interpupillary distance for you. The first time the front desk kindly helped me measure it. It didn't do it for me at all the second time. Therefore, Dr. Ma is very unprofessional and I do not recommend that everyone go to her. (Original) 如果只验光不在她店里配眼镜的话，她会不高兴，而且不会给你全面的验光数据，导致你配的眼镜不合格。我一共在她那里验过两次光，每一次都不给你测瞳距，第一次是前台好心帮我测的。第二次根本就没给我做。所以马医生很不专业，不建议大家去找她。

Jack Hong

Very rude and unprofessional, will report her for misconduct. Not recommended.

terry xu

Lack of patience, bad attitude, perfunctory.

S J

(Translated) Very professional, patient and considerate of guests! The eyes I had matched elsewhere were always crooked on one side, but the shop said that my eyebrows were not the same on both sides, and I wanted to pair them with a high price. Later, I was fortunate to come to Dr. Ma, a very affordable price with a new pair, the original crooked pair also helped to adjust. Very satisfied! Highly recommend to friends! !! !! (Original) 非常专业，耐心，为客人着想！之前在别处配的眼睛始终一边歪，结果那家店说是我两边眉毛不一样高，想再配一副价格很高。后来有幸来到马医生这里，很实惠的价格配一副新的，原来那副歪的也帮忙调好了。非常满意！强烈推荐给朋友！！！

Michael Laguna

unprofessional, meet her today for my son to check swollen outside eye, hurting, itching, after done examining. She only say nothing to worry no need eye glasses. Not recommending to everyone.

wendy zhang

Thanks, I'll go to see Dr.

Frank Luo

I have used Dr. Ma's services since 2013 initially recommended by my family doctor, and found her quite knowledgeable , professional and responsible. This year, during a routine eye examination, I was grateful that she found some severe issues in my right eye and made quick referral to specialist. The staff in this clinic are friendly and capable. The secretary at the front desk is multi-lingual. Recently I used their contact lens fitting service where I physically wore a sample contact lens at the required prescriptions to precisely measure my vision power etc, beside learning how to apply/remove it. I am impressed that they have a wide range of sample lens in various powers/brands.

Kerry W

They rarely sanitized the equipment after used, so early to transmit virus.

Ben Van

The equipment were outdated. She can't be a good optometrist. Looking for other optometrist. I'm not recommending to see her.