Reviews of Siesel Eye Care (Ophthalmologist)

Katie

This office refused to work with Medicare for my elderly fathers new prescription in order to receive new glasses after having cataract surgery. They are apathetic about patients who aren’t spending money at their office and stonewall requests for assistance from other vision centers reaching out to work with their prescription, a reasonable request from what we were told. Later on, we were informed this office is known to be unwilling to work with Medicare and other vision centers as there’s “nothing in it for them” financially. Their office gave us the runaround instead of being straightforward about their unwillingness to work with another vision center to receive benefits paid for by Medicare we are entitled to. How we were referred to this office is concerning, as we would have NEVER made an appointment here having known all this. I will trash this office and physician by word-of-mouth because their greed and poor business ethic is ugly. Do better.

Sylvia Carreno

Very welcoming and professional! Outstanding service!

L J

The staff and Dr. we very friendly and will give you a sense of caring. They listen to what you have to say and are very helpful. Although my eye exam was a little more than other offices I’ve visited, it is well worth it! Customer service goes a long way. Great experience!

Ashley Doyle

Everywhere was booked in town with a long waiting list but Siesel Eye Care got me in so quick like 3 days later and everyone was so nice the experience was great and the eye doctor was amazing got my prescription to a T I ordered glasses online and everything went good. I definitely will be going back when my prescription expires thank you so much Siesel Eye Care definitely would recommend to a friend. ????

James Fair

Scheduled an appointment 2 weeks in advance. Had to take vacation time for time off to make the appointment. Called me at 8 am day of the appointment, and canceled.. I do not have unlimited time off. And it takes weeks for me to get. Called the office, the staff was completely unapologetic, and wanted to reschedule.. . No thanks!! Look elsewhere for service.

Lanz Von Horsten

Refused to Rectify Error Had eye exam to test my eyes for glasses with Dr Eric Siesel, paid the $75.00 exam fee. Ordered glasses and sun glasses online with his prescription. New glasses arrived but it was blurry when I looked through them, they were worse than my glasses prescription from 6 years ago. Scheduled another appt and was retested. Dr Siesel admitted he made a mistake with the prescription, said he was sorry – turns out that BOTH eyes, 3 numbers were wrong. BUT he then refused to pay for the replacement lenses I had to order because of his mistake or alternatively to put new lenses in the frames I already purchased if I brought them to his office. He even refused to at least refund the eye exam fee of $75.00. So now I am out an extra $180.00 for new lenses and shipping because of his error plus weeks of delay. I realize mistakes can happen but when the business refuses to make it right by covering my associated costs or replacing the lenses, that is totally unacceptable! I do not recommend Dr. Siesel or this optometrist business! *In response to your reply below: As we explained and you admitted, you made the error with your original prescription - this is the one we provided to the lens companies when we ordered glasses. It was not their mistake it was yours. You should warranty your prescription and the costs associated with us having to have the lenses remade a 2nd time with your revised prescription as this was solely because of your error!