Reviews of FYidoctors - St. Catharines (Ophthalmologist)

Patrick

Doctors are very personable and the staff is great!

Brenda Piech

Professional and amazing service and quality...would never think of going anywhere else. Dr. L. Baerg is the best!

Vic Mueller

My wife and I have been clients for many years. This is a great team to take care of your vision needs. I highly recommend them.

katie bee

Really?! Let's close at lunch hour when anyone with a job has time to come pick up their glasses.... Smdh I've been waiting here ten mins and watched 20 ppl try to get in and ALL leave pissed!!!! So glad this isn't my eye dr. But still a waste of my lunch to come take care of things for a family member who now has to continue to wait.

Sharon Reeds

This was my first time at an optometrist since I was a child, so I had no idea what to expect. I loved that I was able to book my appointment online and get in within a few days (there were next day appointments available, just none that worked with my schedule), and the staff was an absolute joy to spend time with and were happy to answer the many questions I had. If you value a personable, friendly experience, then I wholeheartedly recommend FYidoctors.

Melissa Hopkins

$175 for an exam that I can get done anywhere else for $90! Price gouging their customers during a pandemic, they should be ashamed. Their products are also overpriced. I have been a customer for 5 years but will not be giving them anymore of my business. Shameful. My sister was told she would be charged $100 for a "covid fee" last year, she refused to pay it and now they lost her business as well.

Casey

Friendly staff. Very professional. Modern with upto date technology. Dr. Marsh was great. Took the time to explain everything and was happy to answer questions. I would recommend this place all day long.

May 42

Dr. Jason Marsh is thorough, efficient and friendly - everything you want your doctor to be!

Taylor Charlton

I have been going to the optometrists here for about 20 years (since my teens) and I have always had a great experience. The entire team is awesome and my kids now see the optometrists here. Again, just always an amazing experience.

Lorri Cole

Very helpful Very patient Amazing staff and Dr. Marchand is the BEST

Petronilia Fontes Pereira

I have no experiences with Dr.Mckenzie but my daughter does every year consultion. Also I just saying one dot, one time each time welcome to share you again.

Robert Graham

They are very friendly, they listen if you have issues, and they explain everything.

Rachel Kruitbosch (Integrity Home Staging)

Dr. Art Marchand has beed my optometrist for over 25 years. I've tried to save 50$ going to Mason opticians last year and was totally screwed with a messed up fitting twisting my glasses... and Dr. Marchand's staff saved the frames and adjusted it perfectly to my face! Not to mention if I shop around for an awesome deal on designer frames I Always return to fyi! I love them!!

Todd Garvie

Dr. Neufeld is great. I never wait long to see him, and never feel rushed if I have any questions. He orders my contacts for me right on his computer when I ask him at the end of my visit, it’s quick and painless. Staff is helpful and friendly.

E Man

My entire family has been coming here for three decades. Service is unmatched anywhere. Eye exams don't hurt, so it's a win/win lol. Anatomical structure interests me, so any questions answered. I wouldn't go anywhere else.

Eleanor Burke

I have been a patient for almost 40 years. It is October 8th and I have an appointment scheduled for October 14. I received a phone call advising me if I wasn’t willing to pay $175.00 my appointment would be cancelled. I have had this appointment booked for months and due to Covid it’s been rescheduled numerous times. Apparently OCT scans and Opto Mapping are not options! Last time with FYI.

Darrell McDonald

Spectacular! I have never had such an experience when having my eyes examined. My wife and I had tandem appointments and she is equally enthused. Not only that but we were not subjected to eye drops which always left us unable to drive for an hour or more. Needless to say we are pleased and we will be glad to return.

ellie neufeld

I bin seeing Dr. Neufeld for many years now and would recommend him to anyone. I’m very happy with the results and also with the staff. Keep up the good work ????

Mary-Lou Davidson

I've had the pleasure of Art Marchand and Lisa Willms looking after my eyes. Both are fabulous, informative and make the appointments very comfortable. I highly recommend either of them.

Marie Tracey

I have been going to Dr.Marsh for several years now and couldn't be happier. He is very thorough and explains everything, never makes you feel rushed, and offers several opportunities to ask questions. His positive upbeat attitude makes the appointment a pleasure. The office staff is great too, always pleasant to deal with. I highly recommend them and have done so several times.

CA Diguer

I was disapointed with the response that I received from Dr Burke after assessing that I did have partial retina detachment in one eye. I was informed that nothing could be done and no further assessment would be done by a Opthamologist. And that the vitreous may move to the bottom of my eye - or not. And told not to be concered as it is a factor of ageing. I did seek a 2nd opinion and paid for this myself from another Optometrist and would highly recommend their services. I was further told that there is a detachment starting in the other eye, and that there is epi-retinal membrane in one eye and this is now being monitored.

Anony Minto

Rude, expensive and not very good. Won't return. Don't recommend.

Krystyna Szunejko

They're consistent even there for a long time good reputation but expensive

rob b

Disgusted - I have what looks like a floater and flashing light in my right eye. Took the day off and called the Drs office at 830am to try and get in asap as Id read online that with these symptoms I should to go to the optometrist as it could be a detached retina. I was told that I would get a call back shortly, after it was discussed with the Dr- .5 hrs later I got a call back letting me know the Dr could see me Dec 4th as they aren't too concerned because I am already blind in that eye.(I was on speaker phone and my family heard every word) I told her I was concerned as I am legally blind not fully blind and I don't want to lose full sight and lose depth perception. She said not much she could do, Needless to say I called another Dr explained the situation and they were flabbergasted by these events and made room for me tomorrow. I've stuck by Dr.Marchand for many years but todays events ended it and I'll be contacting The College of Optometrists.

N “Nwes” M

Just met with Dr. Melanie Chin. I was extremely pleased with the whole experience. Dr. Chin was extremely attentive when listening to my problems and concerns, she explained what the results of each test were and what she was looking for. I did not feel rushed at all. I will be happy to return to her for my eye care in the future.

Luke luke

Sold me a pair of glasses with no ar (anti-reflect) on the lens so i can see the reflection of both my eyes when i look through them. I cant use these glasses. I was not told about this when i was buying them. I just called them to complain and ask is it policy to not notify customers about this? to sell me glasses i cant use? They suggested I come back ( Pay for 2 taxies there and back About $40.) then they can add the anti-reflect for an additional $40+ tax or so i think she said. I asked if she could start notifying people about this before they buy the glasses, so other first time glasses buyers don't get bad quality glasses and half to waste time and money returning for a second, unnecessary visit. she assured me she mentioned it to staff.

Y. Beauchamps

Made an appointment months ago to make sure I could get in as soon as my benefits would allow. They accidentally book me on Family day. So I had to call them back to tell them this was a holiday. No problem, they push the appointment back a few days and told me it was for the same time slot. Well apparently it wasn't because I showed up what I thought was 15 minutes early only for them to tell me I was 15 minutes late. I know I would never had booked this time slot as it would never had given me enough time to get there from where I work. Instead of trying to fit me in anyway for a mistake they made, I don't even get an apology for wasting my time and tell me it will be a couple more weeks to get a new appointment for a time slot that I can make. I could get in 1 week sooner if I was willing to take time time off of work for the appointment. At first I decided to take the earlier appointment because I didn't want to wait longer for new glasses but decided against it and called them back to cancel and tell them I no longer wanted to be a customer. Most people care enough about actually wanting to keep customers but that apparently doesn't bother them as all I got was "OK". This could have been completely avoided had they sent a confirmation text or email like most places do these days. Even if the time was wrong I could have made an effort to get out of work early to try and make the appointment or at the very least reschedule without having to make the drive out for nothing. My previous experience with the optometrist was very positive, it's just too bad the business itself seems to care so little for the customer.

Aislyn McPherson

Very bad quality glasses. The last three pairs were from here. The first pair were fine, even though I didn't take very good care of them. The second pair I was much more careful with, but despite this they got all scratched up, worse than the glasses I didn't care about. The third pair I got are the worst. Thinking my last pair was just bad luck, I paid extra to get anti-glare glasses. Huge mistake. They're impossible to clean and get streaks all over them, causing glares when though it's supposed to be anti-glare. My sister got her glasses somewhere else and they're perfectly fine, anti-glare and all, but the people I know who got them here have a lot of problems, especially considering it's just a pair of glasses. Also they're really bad at adjusting the glasses to fit people's faces. They'll put the glasses on your face and wait for you to do their job figuring out if they fit. How am I supposed to know if the glasses are properly adjusted to my head, exactly? All I know is if it hurts or if it's falling off. The only reason why I don't rate one star is because the actual doctors there are fine, so if you do go here just don't actually buy any of their glasses.

Canadian Explorer

Been going here for many years now. No issues and staff are kind and friendly.