In 35 years I've had the privilege of having 6 different family doctors and this clinic is by far, the worst I have ever seen or experienced. I'm astonished the reviews on here are over 2 stars. I could write an essay on the negative experiences within this office however to keep it short, it boils down to communication. It is unfortunate because I personally know very good people that work there. I know they have fantastic and very knowledgeable
doctors. Unfortunately, the face and working cogs of this practice are the downfall. It is no longer a practice but a business.
There have been several instances where I have called, left voice mails and have yet to hear back for days. Currently as I write this it is 1 week. They make it very clear on their voice-mail to not leave reoccurring messages. I wonder why? Is it because people do leave multiple messages because you don't call them back? The days of calling to speak with someone are long over at this clinic.
I have had many scenarios where I'm not necessarily dealing with the medical side but the administrative side for forms, consent issues, records, etc and good luck trying to get anywhere. They also over charge their patients admin fees. 25 dollars to fax a single sheet of paper to another doctor. Sorry! that's unreasonable. Wait times are also through the roof; their common reply is "Go to emerge".
This clinic seems to be the talk of the town on how horrible it is with their service. I dont understand how this clinic is continuing its business. Many have spoken about how rude they are as well. I have not personally been spoken down to, but the left hand certainly doesn't know what the right one is doing. They lack communication, have lost trust, and stripped common sense from the very people that work there. After I asked a staff worker if something made sense she replied, "I can't answer that it's above my pay grade".
I could go on about specific issues however I feel a review with at least some dialog is definitely warranted.
Do your self a favor if your new to Parry Sound, TRUST ME stay with your family Doctor! I wish I never left my previous one! I'd call, some one picks up. I need an appointment, How about tomorrow or the next day...
This clinic as a whole has never attained to that level of service. THAT is a practice.
If over time they sort out their administrative mess, distrust, and communication I will 100% remove this. Until then, you've been warned ⚠️