Reviews of Dr. Kathy Cao Eye Physician & Surgeon (Ophthalmologist)

Faith M

Poor costumer service. The technician doesn't know what she is doing. They booked me acting like it was the same medixal practice but with a different Dr. My old Dr had moved and they didn't informed me upon booking. They didn't had my medical history as a consequence. I would had been ok being seen by a new Dr if they told me and I would had requested my medical records being transfered. Not impressed at all with this Dr Cao's clinic.

Frankie Lee

I had Dr. Kathy Cao for my cataract surgeries twice, I received professional service from her, and excellent response time for my request from her and her office. My first cataract surgery went smoothly and I was waiting for my second cataract surgery, I paid an order for the eye drops medication as per Dr. Cao’s prescription, but I got a phone call from my pharmacy few hours later and he told me that one of the eye drops was not available for another 2 months. I called another pharmacy in the Vaughan region, unfortunately none of them had this medication in stock and they said that it might take 1 to 2 months to have it. I sent an email to Dr. Cao and told her my situation, and requested a substitute medication. Within the next 5 minutes I received an email from Dr. Cao, she asked me to have my pharmacy fax the back-order request to her office. This was an excellent response time. Staff from Dr. Kathy Cao office called me regarding my second cataract surgery that was cancelled, due to NYGH not opening for this operation. When the hospital opened up again, they called me and arranged my surgery date with me. Two days before my second surgery, they called me and reminded me to go over the NYGH minor surgical procedures package with very good telephone etiquette. Before I left the operation area in NYGH, a nurse gave me a small package with an eye shield in it, and she also handed me post-operative instructions that were written in Chinese. This paper tells me that Dr. Cao cares for her patients from the beginning to the end.

Emily Hit Solatorio Mimi

Dr. Kathy Cao seems to be a very pleasant surgeon. I just had an appointment with her today and she put me in the waiting list for a pterygium surgery. The experience today would have been perfect if and only the reception was organized and helpful enough. After the consultation, the doctor asked me to wait outside for the paper works. Waited forever until the staffs taking their lunch break, nobody care to ask what I am waiting for. It must be forwarded through their communication what the patient needs after seeing the physician. Patient don’t know their system thats why they are there to assist, right? I tried to be nice and waited patiently for the last staff until she decided herself for a break thats when I get courage to ask them if should I still wait for them? Then thats the only time she checked the system and see the physician instructions. Not even heard an apology that I have waited long. Very disappointed. ???? But as for the surgeon and assistant they are excellent. Just need an improvement for other staffs customer service.

Kwan Hiew

Absolutely irresponsible & unprofessional doctor. The office was always crowded with no social distance. We waited for one hour only get to see the doctor for less than 5 mins.

wen zh

My son have a test and then I was called that they did not get the test information. And ask us to make a test again. It is crazy. And I want to make apointment to Dr Cao. When I get the office, is another doctor to check. And the frontdest emploee just chatting no qualify. Not suggest

Leung Jennifer

My mom saw Dr. Kathy Cao last week. We were surprised that her office was so crowded. No social distance at all during this lockdown time, very very unprofessional and disorgnanized as a medical office! She kept us waiting for 2 hours for a 5 minutes session. Her receptionist is rude and herself is disrespectful and arrogant. Ask your doctor refer anyone but her!

Jonathan Wong

Terrible experience with this doctor. My mom was referred over to Dr. Cao and had an assessment that cost $120. We were told that Dr. Cao will review the assessment and give us a call at a later date. We waited 2 months and have not heard back... We tried to call them back and no one picks up. We physically went to the clinic to ask when we would expect to hear back and were turned away by the receptionist saying that Dr. Cao will get back to us when she can. This is absolutely irresponsible and unprofessional for a doctor. How can a doctor accept a patient, do an assessment, take the payment and not follow up with the patient to let them know of their condition and what treatments they need? Highly would not recommend this doctor to anyone.

Jorge Smith

Similar story to Jonathan. I was asked to do a glaucoma test, technicians does not know English and didn't do my tests right.. I have to redo them. They said they would contact me about results (positive or negative), I have yet to receive a call. To top it off, no one picks up the phone at the office or returns a call.

Polly Kirstine

I have had Dr Cao twice now for my ptyergium surgery. She is an awesome Dr very caring. The longest I had to wait was for the consultation. I had the surgery 1 week after the consultation. She was ahead of schedule on surgery day. She is also very informative before, during and after the surgery. Highly recommend

Rajesh Sharma

Horrible and Very poorly organized. My doctor sent the referral at least twice and i called at least 5 times. Only one time call was answered and it was conveyed that referral might have been received but it can't be checked as there was a lot of referral. Hence checking the referral is not easy and asked me to send the referral again. It has been now more than 15 days. I will finally call my family doctor to send the referral to any other doctor but to this clinic.

Compu Nerd

I struggled considerably with this review because I have found that when I finally succeed with speaking directly with Dr. Cao she is one of the most empathetic, kind and competent doctors that I have ever had. However, she clearly has an extremely busy caseload (especially now with a Covid-related backlog and the optometrist strike) and as a result there is a significant delay with follow up and oftentimes her support staff are not as patient-focused as they should be. Overall, I am fairly satisfied with her medical management of my glaucoma.

Ashok Sharma

No reply for 3 months. Phone was never answered. After 3 months got the reply that I am on doctor's waiting list and she will tell her schedule in another 3 months , so total 6 months gone. I have never seen such an irresponsible doctor or clinic. I have serious trouble with my eye and after 3 months with numerous phone calls i get the reply if i wish, i shall get the referral of another doctor from my family doctor. If I had option to give rating in minus i would have given.