Reviews of FYidoctors - Nanaimo - Waddington - Doctors of Optometry (Ophthalmologist)

Leanne Ryder

I have never been to FYI and I will definitely be giving them my business in future. I was served by a lady named Michele and a new employee. They gave me quality service. I felt like they were truly there for the customer and not trying to upsell anything. Service was fast and genuine. Thank you ladies! I also noticed other customers being greeted right away. Its a good atmosphere.

Vince Potskin

I have never met such a caring group of individuals in my many years of life! They go above and beyond to make your eye experience the best they possibly can. I highly recommend to anybody who wants Grade A customer service for you and your vision!

Jessie Chan

Great selection, friendly and super helpful staff with lots of patience for a very indecisive customer!

Wanda Przyczyna

What an amazing service! Been there 3 times already. Always professional, friendly and helpful atmosphere. Most recommended. Will never go to other places, if it comes to my eye care.

Tammy Mitchell

We could not have had a better experience. My 7-year-old son is dyslexic, and Dr Pratt made his experience amazing! I was concerned that he would have issues reading the letters on the sign, but she was so very patient, and was able to change the sign to letters he could identify, but keep the size the same. It was a positive experience for everyone. Even the front staff were fabulous. My son was very sad that he could not get glasses ????. He is already asking when we can go back because "those people were so nice". The code practices were outstanding, we felt very safe. Everyone wore masks, hand sanitizer was readily available, and temperatures are taken when we entered. Thank you Dr. Pratt and staff!!

Arthur Yee

Accidentally bent the hinge of my glasses while visiting Nanaimo for the weekend. Even though I wasnt a customer, the friendly staff at this location happily fixed my glasses with a smile. Great human beings!

Brad Stewart

Great service from the doctors and the incredibly helpful staff. Super happy my wife got me to go here and would recommend it to anyone.

Erin M

I have had some issues with my vision in the past several months. Both times it flared up they managed to get me in same day and figure out what was happening. I am very thankful.

Gordon Bespflug

Simply Excellent !

Doon Law

Can not get through by phone, they are always busy, what to do?

Bruce Ward

Modern equipment and experienced, knowledgeable, professional staff with a most pleasant and efficient approach made getting new glasses an enjoyable experience. I highly recommend this business. I’m especially thankful to Dr. Lam and to Michele Schmidt for their expertise towards making my new spectacles spectacular. First class.

Myla Yeomans-Routledge

Excellent, efficient service. Followed all Covid guideline effectively and had me in and out within 20 minutes. Thank you Dr. Lam and team for always providing the best care!

Matt Hexter

Exceptional service especially considering it was my first time in that location. Great Covid practices in place. Felt very clean and safe.

Tanner Conway

Very professional and courteous service. Would recommend to anyone needing an optometrist

Lynne

We’ve been patients at FYI for many years and Dr Sheila is by far the best practitioner we’ve had the pleasure to meet

Jenny Lannater

I brought my friend here for her exam and glasses and everyone was very patient and kind to her. i will be coming here for my next exam. Great staff!

Tina Blake

Thank you Michelle and ladies, best service ever in these trying times. I love my new glasses. One week from the day I broke my glasses these guys got me into their eye doctor and replaced them. 7 days only. You all made my experience very enjoyable.

Heather Smeltzer

Wow I can not believe the high level of service ....broke my frames and they had them replaced in 15 minutes.....free of charge....I would highly recommend dealing with this company. Its not the first time they have saved me. Thank you to all that work at the waddington location

Patrick O'Brien

Once again the service I received at FYI doctors in Nanaimo was outstanding.

Jan Baldwin

Dr Lam gives excellent service,

Darren Armstrong

The staff go above and beyond to help with the patient. They sell what u need not just a sale. Always looking out for your needs and very educated.

makayla fenton

Amazing staff!! very helpful.

Jill Stefanovek

I've been coming to this location for 5 years. The staff and doctors are always helpful and courteous, and they have a great selection of fancy frames! :)

aileen bernier

I was very happy to find out the health of my eyes BUT the two prescriptions I got, one for reading and one for distance were not right. I spent a lot of money on glasses only to find that it is not possible to use the distance glasses at all and my old pair of reading glasses are much better than the new ones I got from FYI. Thus I have had to go back to the old pair (the prescription I did not get from FYI) So I could not possibly recommend them.

Doug Emes

I purchased my glasses here quite some time ago and they needed a bit of servicing. Michele looked after me and did a fantastic job of tightening the screws, re-adjusting and cleaning of my glasses. She is a real pleasure to do business with. Highly recommended.

dominic gauvin

First time customer, treated like gold from the moment I walked in the door. Michelle was especially great, what a gem!!! Have a wonderful summer.

Tylor Marshall

After a recommendation from multiple people on Facebook, we booked an appointment with Dr. Pratt to have our youngest son's eyes checked. Upon entering the established we found it to be very CoVID concious. Tgeir service was phenominal, allowing me to stay with my son through the whole process. Additionally, when speaking with Dr. Pratt about my son's results, she explained everything so that I could understand. Since she found that he really didn't need glasses, she stated that she didn't want to sell me something that we didn't need. What a relief and amazing service!

Sue DeSchiffart

Due to a scratch on my eyeball, my eye was very painful and I could barely open my eye. I called FYI doctors and they slid me in immediately. The care and treatment I got was amazing. I had instant relief with an easy treatment plan.

M T

Amazing kind people, I scratched my eye and gave them a call! They were fully booked yet jody squeezed me in! And doctor Sheila was amazing and very helpful! They took good care of me and I'm so grateful!

Lana Switzer

A very positive experience with Tammy, whose excellent judgement help me choose just the right pair of glasses and explained the process very clearly. Made my day!

Roxie Dumont

We were down in Arizona as snownirds when my husband was diagnosed with a hole in his macula. Dr. Lam and staff member Trisha went out of their way to assist my husband and get him into a retina clinic, in Vancouver, in a timely matter. We are so appreciative of all the long distance communications, support and help. Very caring doctor and staff. Thank you.

Clayton Webster

I just came here for my first eye exam, staff was great and the doctor was very thorough. Happy with my glasses to!

Trevor cound

Waited 2 months to hear about my referral to Lasik. Phoned Lasik and was told they never received my fax. FYI couldn't even tell me the fax number for them. Very disappointed in this place. This coupled with perscription issues and My family and I will not be back.

Wayne Kilback

Had to wait over 1 hour for dr. My time is as valuable as there's. I left as no one even came to say they were running behind. Very poor service.

Barry Winder

Good doctors and throrough exam.