Reviews of Le Lunetier Laval - Opticien et examen de la vue par un Optométriste (Ophthalmologist)

Bruno Carrière

(Translated) Do not hesitate to go there for a single second, the service is perfect, it's not snobbish, the people are nice and the optometrist was a real professional both technically and humanly. They took me 45 minutes after I called for an emergency on a Saturday, I didn't wait, I had lots of tests and it cost only $ 35: I almost felt uncomfortable. (Original) N'hésitez pas à aller là une seule seconde, le service est parfait, c'est pas snob, les gens sont gentils et l'optométriste était une vraie professionnelle tant sur le plan technique qu'humain. Ils m'ont pris 45 minutes après que j'ai appelé pour une urgence un samedi, j'ai pas attendu, j'ai eu plein de tests et ça a coûté 35$ seulement: me sentais presque mal à l'aise.

Marie St-Hilaire

(Translated) Excellent service! (Original) Excellent service!

Josie Martorana

Recently Purchases 2 pair of Glasses, great service, great prices, glasses were delivered before expected date, friendly atmosphere, was served by Paula & Amir, both went out of there way to make sure I was 100% comfortable and satisfied. 5 stars from me. I absolutely recommend Le Lunetier Laval!!!!

David H.

(Translated) I have an eye exam and Sandra, the optometrist is very nice and dynamic! I had very good service and I did not wait long. (Original) J'ai passer un examen de la vue et Sandra , l'optométriste est très gentille et dynamique ! J'ai eu un très bon service et j'ai pas attendu longtemps.

Nicolas Boisjoly

Super service !

camille bussières

(Translated) I super satisfied a lot of choice of glasses. Also, great staff and service but glasses were ready the next morning. (Original) je super satisfaite beaucoup de choix de lunette. de plus, super personnel et service mais lunette etait prette le lendemain matin.

Gabrielle Lavigne

(Translated) Great service and trendy products! (Original) Super service et produits à la mode !

Amadeus Sabbah

Excellent store, great service to your exact needs, best price in town! have been there for about 10 years now* 10 millions thumbs Up!*

Pamela Petit

(Translated) Service A1, nothing to say negative (Original) Service A1, rien à dire de négatif

Sonya B

Excellent service given by Amir. He knows exactly what glasses suit us. Thank you. Amir.

Neptune Henry Laurent

(Translated) Excellent service, my wife had a problem with her glasses, they fixed it quickly and very quickly (Original) Excellent service ,ma conjointe a eu un problème avec ses lunettes, ils l ont réparée rapidement et très vite

Simon Legendre

(Translated) Very low quality service. I bought glasses from this place for years. I must have bought about 5 pairs of glasses as well as a pair of sunglasses. Their glass qualities are below standard and after-sales service is not up to par. When you call for information, such as the inter-pupillary distance, the people over there do not want to give it to you and he tells you that you have to pay for this information. According to the order of opticians, this is an impossible practice. Having said that, my wife called her eyewear store and they gave it to them no questions asked. I would recommend you definitely go somewhere else to shop for your glasses because once you have purchased it doesn't give you any more. service! You just lost a customer who has been buying from you for over 10 years. Thank you and goodbye. P.S .: The optician who answered me on the phone is condescending and makes you feel like you don't know anything. He's really rude! (Original) Un service de très basse qualité. J'ai acheté des lunettes à cet endroit pendant des années. J'ai dû acheter environ 5 paires de lunettes ainsi qu'une paire de lunettes soleil. Leurs qualités de verre sont sous la norme et le service après-vente n'est pas du tout à la hauteur. Lorsqu'on appel pour avoir une information, comme la distance inter pupillaire, les gens là-bas ne veulent pas vous la donner et il vous dise qu'il faut payer pour avoir cette information. Selon l'ordre des opticiens, ceci est une pratique impossible. Cela dit, ma femme a appelé à sa boutique de lunette a elle et il leur ont donner sans poser de question.Je vous recommande de définitivement aller ailleurs pour magasiner vos lunettes, car une fois que vous avez acheté, il ne vous donne plus aucun service! Vous venez de perdre un client qui achète chez vous depuis plus de 10 ans. Merci et au revoir. P.S.: L'opticien qui m'a répondu au téléphone est condescendant et vous fait sentir comme si vous ne connaissiez rien. Il est vraiment désagréable !

Jade Lalonde

This place is really good! Customer service is number 1 and the staff is really taking care of you from the moment you walk in to the moment you walk out of this place. The prices are really affordable and the glasses are beautiful. Definitely going to buy again in the future!

Gabrielle Drouin

(Translated) Thank you to the entire Lunetier team! Exceptional and impeccable service. I'm really happy to have followed your recommendations for my new frame. (Original) Merci à toute l'équipe du Lunetier! Service exceptionnel et impeccable. Je suis vraiment contente d'avoir suivi vos recommandations pour ma nouvelle monture.

Léa Neri

(Translated) Department store, excellent service, good prices. (Original) Grand magasin, excellent service, bons prix.

Nadia Charbonneau

(Translated) OUTSTANDING service ???? Several small misfortunes with my sister's glasses (loll #avoirdesenfants) but each time received with understanding and solutions. Thank you for the excellent service and your beautiful smiles ???? (Original) Un service HORS PAIR ???? Plusieurs petits malheurs avec les lunettes de ma sœur ( loll #avoirdesenfants) mais chaque fois reçu avec compréhension et des solutions. Merci pour l'excellent service et vos beaux sourires ????

DIAMOND MTL GROUP

Best prices & Best service!! Great people, very kind and helpful.

Amélie Taillefer

(Translated) Negative: -The receptionists are not jovial, either in person or on the phone. Lack of professionalism in making appointments. For my part, I was given a date, and when I introduced myself, I was told that there was an error and that I had to come back later ... - The advisers do not seem to know the meaning of the concept: customer service. We feel that we are disturbing. If you ask questions to better understand the different choices available to you, counselors give the impression that he takes it personal. They are going too fast in explanations that are not clear. I strongly suggest that they learn to put a smile on their face and answer their client's questions instead of making us feel like we are bothering them and that we are wasting our time. I also suggest that they advise their client well, especially regarding prices. On my first visit, I paid my deposit and he told me that I would only have to pay X. On my second visit, in addition to giving me the wrong date on the phone, the price remaining at paying was additional to what I had been told on the last visit ... They speak so quickly that it gives the impression that they want to give us little quick help ..... Positive: -The optometrist is competent -The manager seems to be the only one listening and paying particular attention to customer satisfaction. Thanks again for finding an arrangement. -They listened to my suggestions -Beautiful frames Suggestion for clients: Do not hesitate to ask your questions and make sure to follow up properly, because they are certainly not the ones who will do it for you. (Original) Négatif: -Les réceptionnistes ne sont pas joviales, que ce soit en personne ou au téléphone. Manque de professionalisme au niveau de la prise de rendez-vous. Pour ma part, on m'a donné une date, et lorsque je me suis présentée, on m'a dit qu'il y avait erreur et que je devais revenir plus tard.... - Les conseillers ne semble pas connaître le sens du concept : service à la clientèle. On sent que l'on dérange. Si vous posez des questions pour mieux comprendre les différents choix qui s'offre à vous, les conseillers donnent l'impressions qu'il le prenne personnel. Ils vont trop vite dans des explications qui ne sont pas claires. Je leur suggère grandement d'apprendre à mettre un sourire dans leur visage et de répondre aux questions de leur client au lieu de nous faire sentir comme si on dérangeait et qu'on est une perte de temps. Je leur suggère aussi de bien conseiller leur client surtout concernant les prix. À ma première visite, j'ai payé mon dépôt et il m'a dit qu'il me resterait qu'à payer X. À ma deuxième visite, en plus de m'avoir donnée au téléphone la mauvaise date, le prix restant à payer était supplémentaire à ce qu'on m'avait dit à la dernière visite... Ils parlent tellement vite que ça donne l'impression qu'ils veulent nous en passer des petites vites..... Positif: -L'optométrice est compétent -Le gérant semble être le seul à l'écoute et apporter une attention particulière à la satisfaction du client. Merci encore d'avoir trouver un arrangement. -Ils ont écouté mes suggestions -Belles montures Suggestion pour les clients: N'hésitez pas à poser vos questions et vérifier de bien faire le suivi, car ce n'est certainement pas eux qui le feront pour vous.

Fiona Arthur

The worst Le Lunetier in the chain. The people working here give a bad rep for the other Le Lunetier stores. Go shop at any other one but the LAVAL ST. MARTIN location.

Simon Jacques

(Translated) I have been a customer for years, always an excellent service when buying glasses and for after sales service. Competitive prices and professional services. I recommend (Original) Je suis client depuis des années, toujours un excellent service lors de l'achat des lunettes et pour le service après vente. Prix compétitifs et services professionnels. Je recommande

TheSeliner89

Absolutely amazing optometrists. I was seen by Dr Chris Tambasco who was incredibly thorough and genuinely cared about my situation. I Strongly Strongly recommend.

Samuel Zekoff

Thank you so much for repairing my broken glasses! They are now better then when they were new! Thanks again!

Don Mencho

(Translated) Excellent service and professional Eyeglasses and contact lenses are cheap and last a long time. I highly recommend going to see them ???????????? (Original) Excellent service et professionnel Les lunettes et verres de contact sont pas cher et dure longtemps. Je recommande fortement d'aller les voirs ????????????

Patricia Guy

(Translated) For more than 10 years that we have been customers of the lunetiers in Laval and unfortunately, we will be leaving this branch. They withdraw their “client privilege” promotions, the service has changed a lot and in addition it No longer do business with the company for work glasses. No other alternative was offered to us ... in short, our last visit left much to be desired. Despite the good prices and choice of frames, we will definitely be leaving the Laval eyewear manufacturers. Thing to remember: be grateful for customer loyalty. Dsl the eyewear you have just lost 3 long-standing customers! (Original) Depuis plus de 10 ans que nous sommes clients au lunetiers à Laval et malheureusement , nous allons quitter cette succursale. Ils retirent leur promotions « privilège client » le service à beaucoup changé et en plus il Ne font plus affaire avec la compagnie pour des lunettes de travail. Aucune autre alternative nous ont été proposer... bref, notre dernière visite laisse vraiment à désirer. Malgré les bons prix et choix de monture , nous quitterons définitivement le lunetiers de Laval. Chose à retenir: être reconnaissant de la fidélité des clients. Dsl le lunetier vous venez de perdre 3 clients de longue date !

Josianne Charbonneau

(Translated) Thank you to the whole Lunetier team, your service is impeccable, you saved me from a disaster and very quickly. Your courtesy and professionalism is awesome. Thanks for being there for us ???? (Original) Merci à toute l'équipe du Lunetier, votre service est impeccable, vous m'avez sauvé d'une catastrophe et très rapidement. Votre courtoisie et professionnalisme est génial. Merci d'être là pour nous ????

Norma Dell

Worst experience of life. They had us return 5 times for the wrong frames. They make the mistake, they don't offer any form of discount just tell us that we should go elsewhere. Customer service is terrible when something goes wrong. They basically say to go elsewhere if we are not happy not offering any form of resolution. Everyone go anywhere else but this place. We have been buying glasses for over 30 years and never had such a bad experience!!! I WILL BE TAKING THIS SITUATION EVEN MORE PUBLIC,

L'eau Rare

(Translated) Terrible service! A lot of arrogance. Unable to apologize for making a mistake. Avoid this place. (Original) Horrible service! Beaucoup d'arrogance. Incapables de s'excuser d'avoir commis une erreur. Évitez cet endroit.

Alain Poirier

(Translated) This is the third pair of glasses that I buy at this branch, I can tell you that I am very satisfied and I recommend it to everyone. Very professional people, smiling and obviously very good price. (Original) C’est la troisième paire de lunettes que j'achète à cette succursale , je peux vous dire que je suis très satisfait et je le recommande à tout le monde. Les gens très professionnel , souriants et évidement très bon prix.

Armando Boavista

I purchased my prescription glasses and sunglasses at the Laval location and everyone was extremely patient ,helpful and friendly and most of all professional ..... prices are excellent I love my glasses .... Merci and Thank You to the team at Le Lunetier Laval

LEVESQUE PIERRE

(Translated) I wear glasses for 40 years I have never had such a beautiful experience the team is a family we feel good in store and especially in confidence I recommend to all went to Lunetier de laval (Original) Je porte des lunette depuis 40ans je n'est jamais eu une aussi belle experience l'équipe est une famille on se sens bien dans se magasin et surtout en confiance je recommande a tous d'allé au Lunetier de laval

John Makensmith

(Translated) I don't see anything criss! (Original) j'vois rien criss !

Patricia B

I’ve been getting my glasses at this location for years. Friendly staff, helpful and always attentive to our needs. They give excellent customer service. Couldn’t ask for more!!!

Ki D

THE WORST PLACE EVER!! DO NOT BUY YOUR EYEGLASSES FROM HERE. THEY ARE FULL OF **** Please go shop and bring your money elsewhere. They are very rude people and a bunch of scammers.

MARK PHILIP BELVIN

(Translated) AVOID THIS PLACE !!! If I could give 0 I would! I made an appointment but he did not put me in the horraire .. I arrive and no appointment ..... AVOID! (Original) EVITER CET ENDROIT !!! Si je pouvais donner 0 je le ferais ! J'ai pris un rendez vous mais il m'ont pas mit dans l'horraire.. j'arrive et pas de rendez vous ..... A EVITER !!!

Sara boule

(Translated) Disastrous after-sales service !! Avoid especially on Saturdays .... the attendant wanted to charge me more than the price that had been agreed by the other seller .... I had the impression that they wanted to rip me off .... (Original) Service après vente désastreux !! À éviter surtout le samedi.... le préposé voulait me charger plus cher que le prix qui avait été convenu par l'autre vendeur .... j'avais l'impression qu'on voulait m'arnaquer ....

Faubert Daniel

(Translated) Excellent service with Amir. His goal: that you are completely satisfied with your glasses and this, with eagerness ... (Original) Excellent service avec Amir. Son objectif : que vous soyez totalement satisfait de vos verres et ce, avec empressement...

Maxime-André Pimparé

(Translated) excellent service! unbeatable price, I recommend !!! (Original) excellent service ! prix imbattable, je recommande !!!

Nicole Jolicoeur

(Translated) I am very satisfied. Professional service, very good after sales service, we are taken care of. I recommend this place. Thanks again to the whole team (Original) Je suis très satisfaite. Service professionnel.,très bon service après vente,nous sommes traités aux petits soin.Je recommande cette endroit.Merci encore a toute l équipe

Nicole R

They don’t care about you and don’t care to lose you as a customer if you are unsatisfied!! They just brush you off and tell you to go elsewhere instead of owning up to their mistakes and fixing THEIR errors. They will NEVER apologize for anything.

Suzy Perreault

(Translated) Affordable price, welcoming staff and above all all my questions have them answered I recommend it without hesitation (Original) Prix abordable, personnel accueillant et surtout toute mes questions ont eux une réponse Je le recommande sans hésiter