Reviews of McGill Academic Eye Centre (MAEC) (Ophthalmologist)

Rachael Warner

The staff is good, except when trying to make an appointment, which took months. Waited 3 hours for my appointment, which was scheduked for 10am. They clearly need to change scheduling because this system is not working

so troy

(Translated) Very long delay in spite of appointment (until 4hrs after the hour envisaged) bad service of the treating team which answers you stupidly and ignores your questions, does not listen even your answers. No respect for the patient, avoided as much as possible. If I could, I would go elsewhere. (Original) Delais tres long malgré rdv (jusqua 4hrs apres lheure prévus) mauvais service de lequipe traitante qui te repond bêtement et ignore tes questions, n'ecoute meme pas tes reponses. Aucun respect pour les patient, a évité le plus possible. Si je le pouvais, j'irais ailleur.

Tanmay Bhise

Terrible Service! Unprofessional administration staff!!! I was told I will be contacted for the follow up appointment regarding my Uveitis treatment. I never received a call. When I called them back to ask regarding this, they told me to call back after a month to schedule an appointment two months later. Seriously? Who does that to the patients? What if any unnoticed issue turned into something major issue??

Belinda Darcey

Excellent new modern facility, excellent doctors and medical residents in training (supervised by senior doctors) and empathic nurses and assistants. Short-staffed, (part of Quebec Health System, not private) so wait times in-clinic and for appointments can be lengthy. Vending machines and wheelchair accessible bathroom. Across street from metro Station Vendôme.

Rady Fahmy

It is professional and the Ophtomologists , whether doctors or residents take their time with your case. Waiting time can be long just like all other clinics

Océanie Bleue

(Translated) My father was treated by Dr Arthur Impeccable and competent service Dr Arthur very professional courteous clear and concise (Original) Mon père a été soigné par Dr Arthur Service impeccable et compétent Dr Arthur très professionnel courtois clair et concis

Jesse Lewkowicz

Quick response. Appointment within 24-hour. Laser surgery for retinal problem. Follow up after 2 weeks. Laser surgery again in both eyes. Follow up in 6 weeks.

melody brazeau

Would put 0 stars if possible. The wait time is ridiculous long, dr. Wein makes appointments and leaves 10 minutes per patient knowing full well it will take longer than that. So far have waited 3 hours and there is still at the very least 6-8 patients left before me. The security guard at the entrance is ridiculously rude. Horrible experience all in all, genuinely go anywhere else.

brian tizard

ONE of the nastiest clinic i seen out of any clinics i have ever been too, the place has this digusting feel and look its like a pig killing factory, every person there is treated as fast as possible and moved around like an object, they have the clinic set up so u cant reach out to them that sort of scrawny stuff, the doctors are extremly low inteligence and extremly bad at what they do, but arrogantly act like they are top notch and are dispicable humans, sc0mish and careless, the nurses condensending and nasty, they made me wait 5-6 hours each time just barely look at me and even one time look at the wrong eye, and another time forgot me and told me thx god u told us cuz the place is about to close, to stay away from at all cost

Tamara K

Terrible service at the reception!!. The receptionist is so rude and seems to be on a power trip talking down to people (and this is first thing in the morning! We have a 7:30am appointment). Her tone of voice with the patient before me and again with me is unacceptable. We were here yesterday and the service was excellent. The residents and the doctors are very professional. The reception staff need to be instructed to be more courteous, respect the fact that people are here because they have serious eye problems and already have a lot on their plates. Also the receptionist needs to tone down on the stress questioning regarding COVID. We’re not stupid. We’ve lived through hospital appointments during the COVID pandemic so so need to make us feel stupid. We’re responsible people who have been fully vaccinated, have kids and elderly parents and know what it means to be responsible. Also I myself am in the clinical field (and have a much more stressful than a receptionist’s job) so no need for the authoritarian act on COVID responsibility. It’s an absolute shame that these receptionists are allowed to deal with patients this way. They are the face of the eye clinic and I do think more careful attention needs to be taken for receptionist staff selection.

Duoyou Jin

This eye center is very professional. Dr Authurs is the best doctor I met, very patient, nice and explain everything clear. He gave me a chirurgie to remove a kyste before my eye, it was a miracle to do such a big operation. Thanks dr Authurs.

Agnes Thorpe

Barbara Araya is receiving excellent care and they are leaving no stone unturned. Excellent service

Alexander O'Brien

Very clean new eye care clinic with the best specialists one needs. Excellent service and efficiently run clinic in NDG area with tunnel in the Metro to the MUHC. Were very lucky to have here.

Jean-Pierre Choquette

(Translated) I consulted for a detachment of the retina (taken late unfortunately). I was taken care of by Dr Chen and his partner (Dr Jamar?). Both (2) are really very knowledgeable and professional. I had my eye surgery by them less than a week after (October 15) at the Montreal General Hospital and was really impressed with their approaches and how good they were (like many others at the institute (ie: Dr Arthurs ). We can see that they have that little something that could be called the passion for their work. Together, it really makes a great team and it seems. The few resident students (since the center is affiliated with McGill University) m let it be known that the knowledge of these ophthalmology doctors (ie: Dr Chen, Dr Jamar, Dr Arthurs, etc) was valuable and sought after in their community. I am very grateful to have been followed and operated by them. Many thanks again! (Original) J ai consulté pour un décollement de la rétine (pris sur le tard malheureusement). J ai été pris en charge par le docteur Chen et son associée (Dre Jamar?). Les deux(2) sont vraiment très compétents et professionnels. J ai été opéré a l œil par eux moins d une semaine après (le 15 octobre) a l Hôpital General de Montréal et j ai été vraiment impressionnés par leurs approches et quel point ils étaient bons (comme bien d autres a l institut (ie: Dr Arthurs). On voit qu ils ont ce petit quelque chose qui pourrait s appeler la passion de leur travail. A deux, il forme vraiment une super équipe et cela parait. Les quelques étudiants résidents (vu que le centre est affilié a l université McGill) m ont laissé savoir que le savoir de ces docteurs en ophtalmologie (ie: Dr Chen, Dre Jamar, Dr Arthurs, etc) était précieux et recherchés dans leur milieu. Je suis très reconnaissant d avoir été suivis et opérés par eux. Grand merci encore!

Amélie Tassé

Got a referal here for an appointment. The ophtalmologist saw me for a total of 2 minutes max and did not take into account all of my symptoms because he barely skimmed my file. I tried to voice my concerns but was shut down quickly. I will no go there again and I honestly prefer to do the 2.5 hours trip to see my initial ophtalmogist who refered me there, at least he took my case seriously. The only redeeming factor is that the technicians are nice and caring.

Lamheen hammer

My appointment was in the fall of 2018. I had a bad experience with this place beginning with the receptionist. The women behind the glass partition clearly have no people skills. There is not a hello/bonjour to be heard from them. They look miserable and smiling perhaps would clearly be a no no. They seem to like sitting on their behinds and getting up is a big ordeal. If you don't like your job find something else. Management is as much at fault for not doing anything about it. The opthamologie nurse is not very professional nor caring. I called with a valid concern and never received a call back.

Connie

If I could give a negative rating I would! Everything these days is blamed on covid! However, incompetence is inexcusable regardless. Patients get sick. Try getting through or have someone return your call!! Trying to get through to Pope Francis is much easier and probable!!!! So once again, had to go to ER so I could see yet another different specialist in ophthalmology. Terrible, unacceptable service. They should ALL be fired!

Maud Richer

(Translated) Today my son had an appointment with a neuro-ophthalmologist after a brain tumor. We waited 3 hours for a simple visual field examination which lasts 15 minutes. Then we saw the neuro 5 minutes later. I expected to wait, but this is really overkill. I would like to underline the professionalism of the neuro. (Original) Aujourd’hui, mon fils avait un rendez-vous avec une neuro-ophtalmoloque suite à une tumeur cérébrale. Nous avons attendu 3h pour un simple examen du champ visuel qui dure 15 minutes. Puis, nous avons vu la neuro 5 minutes plus tard. Je m’attendais à attendre, mais là c’est vraiment exagéré. Je tiens à souligner le professionnalisme de la neuro.

martine abc

(Translated) The best service of my life. Doctors and residents take the time of more than 1/2 hour to discuss the problem and make an appointment with another specialist themselves for us, thank you Dr. Silver, Levin and Wein for your help. (Original) Le meilleur service de ma vie. Les docteurs et residents prennent le temps des fois plus de 1/2h a discuter le probleme et prennent un rdv avec une autre specialite eux memes pour nous, merci Dr. Silver, Levin et Wein pour votre aide.

Denis Lapointe

(Translated) Super efficient. (Original) Super efficace.