Reviews of Dr. Joel Kaplan (Ophthalmologist)

Ashley Sagurski

Was nice and quick! Very clean and organized as well. :)

kutch007

Dr.kaplan gave me great advice. He's a great doctor. He took the time to explain my unique issue.

Michelle Zajaros

Dr. Kaplan was fantastic! Explained things very well and was not pushy when it came to purchasing the products in his store. The girls at the front desk, however, could use some lessons on professionalism. An older woman and a younger girl...chatting and the older woman using a profanity that the waiting room could hear. Not even a "Hello" when we arrived. I said "My daughter and I are here for 2pm appointments" and I got "Have a seat and fill this out" as I got handed a clipboard with forms. Then I got called into a room while my daughter was still in the waiting room with zero explanation as to what was happening. The communication is severely lacking and it's unfortunate that the face of his business leaves such a bad taste in one's mouth from the start. Good thing I was so happy with the doctor or I would not be going back.

Caleb Micah Buban

From the Doctor to the staff -- very helpful, friendly and cheerful! Rebecca and Betty was awesome!

Kristin Cazeau

Dr Kaplan’s office is always friendly & helpful. The exam is thorough. Always on time!

Eduard Streichert

Very professional

Sylvia Froese

I didn’t get to see Dr Kaplan this time. His associates were ok and seem to be good.

Glenn K

Dr T Biswas was excellent! She thoroughly tested, explained and provided me concise info about my vision status and recommendations going forward. I fully intend on retaining Dr Biswas as my eye physician.

David Wheeler

Excelllent Dr. Would recommend Dr Kaplan to everyone.

Mavis Metcalf

Things are different due to COVID - but I was in on time for my appointment - everyone was friendly and welcoming - exam was completed thoroughly and quickly. I would certainly recommend Dr. Kaplan!

Terri K

Dr. Kaplan and his staff always do a thorough and complete eye exam. A pleasant experience every time.

Darlene Armitt

Prompt, friendly service. Very efficient when coming into the store. Following all health protocols.

Daryn Chernick

Second visit and another 30 to 40 minute wait. Very unprofessional and diagnosis was questionable at best. I would not recommend going here, better to find someone more professional that appreciates your time and business.

NorthernFz6

Very Professional and friendly. Will definitely go there again.

Chris P-S

Doctor Joel has been wonderful ever since I started seeing him several years ago.

Sheila Westling

Friendly, thorough, explained the photos that they took at pre screening to me after the exam was done

Kelsey Martens

Dr Ali was very patient, sweet and considerate to daughter as she struggled to learn how to wear contact lenses. She figured it out eventually, but I appreciated the extra effort on Dr Ali’s part. :)

Candace Lehman

Dr. Kaplan's office is very friendly and efficient. Dr. Kaplan is thorough and very good at explaining things so they are easy to understand. He is also excellent with kids.

Kent Heinrich

Friendly, fast and informative!

Christian Rodzilla

Really down to earth and still has passion for the job. Most enjoyable eye exam I've ever had. Thanks Dr. k.

Cosmic Nomad

Very friendly and professional service.

Fred Wilson

My first appointment with Dr. Joel Kaplan at 15:15 hrs on 20 August, 2019. Was greeted by a pleasant and friendly receptionist. My eye exam was on schedule by Dr. Kaplan who gave me the results of the exam. As a result I have a complete understanding of the status of my eyes and eyesight. Next appointment scheduled at 09:45 on August 27, 2020. Fred Wilson

yung_planit

Extremely professional! Dr. Kaplan is wonderful with kids and always detailed in his explanation. Staff are wonderful, always a great experience and very punctual.

Darrell Lambert

Booked online quickly and easily. Friendly reception and personable doctor

Amanda Fatimehin

Dr Kaplan is very kind and gentle. He explains everything he is doing. He doesn't push for you to buy something.

Wayne Eustace

Professional as always

Stacey (Stacey)

Wait was longer than it could have been but the girl that helped me with glasses was super helpful and knowledgeable. She seemed to take care of everyone

maureen bundgaard

Appreciate the clear explanation. Regards

Karen bennett

Always excellent

Karen Burwash

Dr. Kaplan was very professional and I was very pleased with my experience. Would highly recommend.

Barb Giesbrecht

Dr. Kaplan is very efficient . From the moment I walked in the door, reception was great, the technician for preliminary tests was great and the doctor himself . Quick, friendly efficient service all around... I wouldn’t go anywhere else .. Highly recommend...

quinn walker

Amazing staff, excellent service. Nice that they direct bill insurance. Highly recommend

nakita

Very thorough doctor and staff, explained everything, easygoing, friendly and professional.

Tanis Mahood

It was a pleasant experience. The staff and Dr. Kaplan were very nice, informative and made me feel very comfortable. Would recommend to others. Thank-you

Sarah Kolley

Staff was great. Dr Kaplan is very personable and professional

Sue Wagner

On time, professional, courteous.

Sherri Kelln

Very knowledgeable

Maurice Favell

Excellent, fast, friendly and comprehensive exam.

don scales

Dr.Kaplan conducted a very thorough eye exam and included a discussion regarding my overall health as it relates to the condition of my eyes.

Anne Wiebe

Explains all results in all the tests done. Nice personality.

Curtis Little

Nice guy, pleasant conversation, was surprised he remembered my job from last visit. Very professional.

Kay Dunthorne

Professional and courteous service provided.

Linda K

Very thorough exam. Took his time doing everything and explained everything great

Kevin Higgins

The staff at Dr. Joel Kaplan's office are very easy to deal with and spend time with you to make sure you are getting the best results possible!!

Cathy Sheppit

As always, Dr. Kaplan is AMAZING! He is always so kind and professional, and gives a very thorough eye exam. The best eye doc that I've had since we moved here from Edmonton! Would definitely recommend him!!!

Leslie Peters

Couldn't be more pleased with the eye exam , and the professional service i received. My favorite place to go to when it comes to vision care. Thanks to all the staff and Dr. Kaplan. Would highly recommend this place to family and friends.

Bill and Ingrid Wedlake

Excellent as always. Happy holidays and a great New year to you and Kathy

Lorraine Davey

as always,DR KAPLIN very pleasant. staff, very nice.

Leaette Hiscock

My eye exam was thorough and prompt. Dr. Ali was very nice.

Lisa Steidl

Dr. Kaplan and everyone in the office were very kind and professional! Excellent experience!

Nadine Dion

I had many concerns regarding my vision. Dr. Kaplan took the time to go over everything in very good detail what was going on with my eye sight. Even thou he had a waiting room filled he took the extra time to do a different eye scan to reassure me my eyes were ok!!

Suzanne Riesenberger

didn't like the1/2 hour wait. Appt was for 5:30. Saw the doctor @ 6:00....double booking??

David Fletcher

A very informative visit. All my questions were answered and the staff were all very friendly and pleasant. Almost no waiting time and they seemed to genuinely care. A rare thing in this pandemic world.

Beverley Harasymuk

As always, Dr. Kaplan and staff are polite and helpful, answering questions about various testing procedures

William Campbell

The staff and Dr. Biswas were excellent

Marian del Rio

Always, I receive the best treatment from him. Thanks Dr. Kaplan for all these years being your patients!

mary elizabeth long

Thorough examination. Took time to explain everything. Friendly and personable

Linda Melven

It's always a pleasure coming to one of Dr Kaplan's appointments

Meghan Evans

Very disappointed in the overall experience at Dr. Kaplan’s Kenaston office. Have been dealing with them for 4 months. I changed insurance providers and according to their(the providers) website, this office/the optometry place beside them direct bill to my new provider. Upon calling it was explained very clearly that while contacts and glasses were handled through the optometry place next door(LensCrafters) that my initial exam is not billable directly. Only the contacts. Ok fine. So I booked and paid for the exam(which was on time and the ONLY good thing I have to report). Afterwards I was told I would hear back in “a few days”. A MONTH goes by and I hear nothing. So I call them, and wouldn’t you know it .... due to some error on their part my contacts got sent to their other location across the city (even though no one from the other location contacted me either). They appeared to figure out the problem only when I called and I was told they would have them in store in a few days. Great. So I arranged to pick them up. Was then told I need yet another appointment for the fitting?! This a) was never relayed to me as what was going to be necessary and b) I’ve been wearing contacts for the last couple years with no issue, AND Dr. Kaplan saw them on my eyes already. Whatever, at least it didn’t cost anything. The prescription was quite weak, and in the second appointment with a lady doctor, I made a comment that I thought it might be stronger on my prescription from another place. The lady who saw me the second time said not to worry and to try these new ones out to see how I liked them first. So I did, I strongly disliked the brand I got. And after about a week of trying to get used to them I went back and asked for a stronger prescription and a different brand(the one I had bought originally from a different clinic a couple years before). I was then told they would order me a stronger prescription as the second doctor had agreed it did not seem strong enough. But I would be given the same brand and asked to just try again. So I do this. And I really tried. Had them for a couple of weeks. Tried to get used to them. No dice. They felt like film on my eye and dried out so quickly that the stuck to the inside of my eyelid. :/ Today, I brought my contact lense boxes in for my previous pairs and the prescription that was on them was significantly strongly. ( 5.5 instead of 4.5) and asked if I could please order these specific ones. Was told to come back later as she had to ask the doctor, I returned after about an hour or so, only to be told THEY DONT DIRECT BILL CONTACT LENSES. Literally this is the entire reason I even tried to use this clinic. I explicitly had this conversation TWICE in September to confirm they would direct Bill the contacts and was told yes, but NOT(and only not) the appointment. Asked to speak to the office manager. Told there isn’t one. Of course not! Do not waste your time with this clinic. No word of a lie every single step was mishandled, misinformation, zero apology for the last 4 months. Absolutely terrible service every step of the way and overall.

Gerald Gagnon

I am very please with the professional attitude by the Dr and staff

vincent smith

Pleasant atmosphere and a doctor that takes time to explain things about your eyes.

Scott Sinclair

Dr. Kaplan was very pleasant and informative. He identified issues without being prompted and offered solutions. He also offered tips and practices to employ during general eye care . Thanks to Dr.Kaplan and all the staff.

Heather Kehler

Very nice staff and Dr. Kaplan is always great! Appointment was on time for both my son and myself.

Trish Goosen

Dr. Ally was so personable, knowledgeable & thorough! The entire experience was excellent and I appreciate the technology used to ensure my eye health.

JAGANDEEP SINGH V I R K

Helped me out. Doc was very friendly and approachable.

Joanne Rempel

Very happy with my visit. Fast & friendly. See next year. Thank you

LEAETTE HISCOCK

Dr. Kaplan has been my optometrist for a few years now. I appreciate the fact that they are very thorough in their examinations and that things seem to always be moving on time. I would highly recommend him to anyone looking for an excellent optometrist in Winnipeg.

D Ilchyna

Very friendly staff! Great experience from start to finish!

Chris Mass

Our optometrist was excellent and would recommend her to friends and family.

William Porter

Great staff, very professional.

Janessa

Very professional and speedy.

Ian Glass

I had an outstanding experience with Dr. Kaplan and his staff. Friendly staff, very professional, on-time and willing to answer questions. I will see them again next year.

Heather Logan

It was a great experience. They are very professional as well as friendly and helpful.

EA Go

This is my second time visiting Dr.Kaplan’s office and I was comfortable being there in spite of the pandemic. Staff were very nice.

Brendan Brisbois

Very good, well taken care of really good experience.

Joel Dilay

Would never think of going anywhere else Very personable and professional. The staff there are great.

Dan Schmidt

Always an enjoyable experience. Efficient, thorough, and friendly staff!

Ola Amao

Great experience

Alex Zebrun

Saw the young lady Doctor. She was excellent.

Joanie Smalley

Convenient location (easy free parking at Kildonan Place mall). Although this location of Dr. Kaplan's is located in a LensCrafters store. He is completely independent. There is never any pressure to purchase from the store and he gives you a prescription so that you can make your own choice on where to make your purchase. Dr. Kaplan is kind and thorough. I like the appointment reminders I get from his assistant as well. I've been a regular patient for a few years now.

oomman thomson

From start to finish the exam; a great experience!!!!!!!!!!

Renz lazarte

Great , no complains

Harry & Bonnie Frederick

Excellent service starting at the receptionist level down to Dr. Kaplan and his assistant. The ONLY negative would be the very very very poor choice of magazines in the waiting area. They are all slanted toward the Female gender and are seriously outdated.

Lorraine Delgaty

It went very well, thorough exam and confirmed prescription needed to be higher

Alexandra Rogojeva

From the very first step i n staff took care of everything so the visit be comfortable and efficient.great service! Thank you!