Reviews of Hamilton Regional Eye Institute (Ophthalmologist)

Sue Nadeau

Very busy place, but extremely organized. Once you show for your appointment, they do get you in to see the doctor in a timely fashion. The time you are estimated for all processes is accurate.

Sue Nadeau

Very busy place, but extremely organized. Once you show for your appointment, they do get you in to see the doctor in a timely fashion. The time you are estimated for all processes is accurate.

Erin McManus

It is next to impossible to actually contact the receptionists at this location as they have ridiculous phone hours and during their active hours the receptionists seem to be very lax about answering calls. There have been days I have called 7+ times in a row and never once had the phone picked up and of course the machine does not take messages. However, today was ridiculous as I had missed an appt in November (one I had called repeatedly to have rescheduled and NO ONE answered me) Today someone finally answered the phone and to my utter shock and dismay I was repeatedly betrated by this receptionist about how I had no showed for my appointment and that my spot could have been taken by someone who "actually really needed it" (even though I had just had surgery a month prior). It was truly infuriating to be reprimanded for something that I had tried to prevent but due to their own ignorance and what I can only assume is understaffed problems.

DjorO

I can't thank enough the ENTIRE staff from the time we arrived to the time we left the premises for emergency eye surgery. Comforting, empathetic, accommodating, informative. I'm tearing up trying to write something of consequence here. I'm forever indebted to your work.

Olyksandr

Get ready to wait forever! Talk about chaotic, disorganized and confusing. My appointment was for 9:30 and here we are over an hour later and still haven't been called to see the doctor. I've had this referral appointment for almost a year. It's as bad as a walk-in clinic or even urgent care. Complete waste of my time to come here.

Marc Eliany

Excellent reliable and efficient service.

Kat Fletcher

Probably the friendliest medical staff I've ever encountered. The place was very busy but they did a decent job of shuffling people through.

Sarah Theresa

This eye program has several doctors who all work out of the same clinic, but my father's doctor has been an absolute godsend for us. The clinic can be a nit intimidating for someone new because it looks really small amd the waiting room is always packed to capacity and overflowing into the central lobby seating area. There is a little kiosk on the left as you enter through the main door and there you enter who your doctor is and other info. It then prints you out a number and you sit until your number is calledbup ti the receiption desk. They will then book you in amd you are ready to go. This clinic has become a very important location fpr eye health in the hamilton area. The wait times even with the waiting areas packed are not usually too long depending on your doctor. The parking is expensive though so if someone cam drop you off it will save you a bit of cash.

Rob Fazzari

Regarding Dr Chaudhary: he's apparently skilled. But he doesn't think about his patient's quality of life. It's one thing to reattach a retina, it's another to leave the patient with such distorted vision that it would've been better for them to lose the sight in the eye and learn to adjust. I think he's just too busy and they need to recruit another specialist for Hamilton. And as for calling the office...I've never encountered a more rinky dink operation anywhere. They need more secretaries who are actually in the office and answering the phone. The system is TERRIBLE. You can only call on certain days and then wait endlessly for someone to call you back...which may never happen.

Sandra Armstrong

It was wonderful there they had everything necessary for them to be able to get my eyes tested on site. They were fast and easy to work with.

Jan Powell

I received excellent pre-op & post -op care for both cataract surgeries. A Special thanks to Dr. Mark Fava & all the operating room staff. Jan Powell

Scott Moore

Awesome place. Put you at ease. Friendly and professional.

Alison Burkett

I had some retinal tears several years ago and was referred to a specialist at this clinic. The care has been phenomenal- at the first visit which dealt with the tears on both eyes, to the followup visits, first 1 week apart, then months, and now every 2 years. Since I've been going there, the staff has continually improved their procedures to make the clinic work smoothly. They're great!

Donna Panchuk

My husband was referred here from General Hospital emergency to see a Dr Han, because he cannot see from the bottom of his eye, this Dr said he could not see anything wrong so he sent him home. 2 hours later he calls to ask him to come in first thing in the morning and does another test, proceeds to give my husband a prescription but tells him not to fill it as he has to consult with his boss and will get back to us. Well 2 days later and still no phone call. Apparently it doesn't matter to them that he can lose his vision if not treated immediately. Follow up: He finally has an appointment in September ????

Haris Parwaiz

If I would Give Dr Varun Chaudhary the obstetrician a zero if I could, My father has been his patient since 2016. Right after he had a stroke, all of his other doctor who are specialists in their individual fields of study are all in the same location. He booked an appointment for my dad to see him in one year from the previous time he had seen him. My father had wanted to make an appointment to see him before that and he was unable to be reached anywhere. So we waited for the appointment that he booked for todays date. Which was book a year ago Dr Chaudhary tried to cancel the appointment a week prior. We had to fight to keep the appointment. As a doctor he should not make a patient wait a year and then cancel a week before especially when he is harder to get in contact with then secret service. When we addressed him about this he claim my father is not his patient, he only sees him for his diabetes. And he needs to be referred to him, how has my father been see him for three years already if he was never his patient or referred to him. Anyways to make a long story short he is very rude and needs to be in the medical field to help people not for a paycheck. He was very rude instead of say sorry there was a misunderstanding lets move forward he started denying my father was his patient and he needs a referral. Shame on him.

J.L. Thomas

Top notch health care providers, but it can get congested at times. It can also be confusing for a first timers.

roxi groza

Very rude receptionist