Reviews of Optique Laurier (Ophthalmologist)

Nolheen B

(Translated) Poor service, I came home, the receptionist was on her cell phone and looked at me with a simple glance without offering to help me. (Original) Service médiocre, je suis rentrée , la réceptionniste était sur son téléphone cellulaire et m'a regardé d'un simple regard sans me proposer son aide.

Veronique Tobar

(Translated) A lot of pressure to buy. Optetrician could develop its service to the customer, tact would not be too much, and human warmth would be welcome. On the other hand, the girl at the reception is friendly, patient, she really wants to help. (Original) Beaucoup de pression pour acheter. Optetricienne pourrait developper son service a la clientele, tact ne serait pas de trop, et chaleur humaine serait aussi bienvenu. Par contre la fille a l accueil est sympathique, patiente, elle desire vraiment aider.

Victoria Reichel

(Translated) Very high prices, bad advice and no after-sales service. I do not go back there anymore! (Original) Prix très élevés, mauvais conseils et pas de service après-vente. Je n'y retourne plus!

Majida Aljoudi

(Translated) I gave a star by obligation a very bad service of the never seen I did my exam it's been 6 months I felt a lot of headache after receiving my glasses two days after I went to see them to help me the manager c is an old woman said to me it's normal i have to get used to it you have to leave the time i went back after a week for the same reason it was the same answer i will get used to a month later i still have headaches ( until now) I went to the store I found the same person the manager she asked me to pay another exam to check my prescription while I already paid for my exam, before I had a very good service with the former optician Hanen who always follows up with us since my whole family buys their glasses from their homes but since his departure we have received a miserable service ☹️ my family left elsewhere (7 people who carry try glasses) This company does not give importance to the eyes but rather to the money (Original) J ai donné une étoile par obligation un très mauvais service du jamais vu j ai fait mon examen ça fait 6 mois j ai senti beaucoup de maux tête après la réception de mes lunettes deux jours après je suis allée les voir pour m aider la gérante c est une vieille femme m a dit que c est normal je dois m habituer il faut laisser le temps je suis retournée après une semaine pour la même raison c était la même réponse que je vais m habituer un mois plutard j ai toujours des maux de tête ( jusqu'à maintenant) je suis allée au magasin j ai trouvé la même personne la gérante elle m a demandé de payer une autre fois l examen pour vérifier ma prescription alors que j ai déjà payé mon examen , avant j ai eu un très bon service avec l ancienne opticienne Hanen qui fait toujours le suivi avec nous puisque toute ma famille achète leurs lunettes de chez eux mais depuis son départ on reçoit un service misérable ☹️ ma famille sont partis ailleurs ( 7 personnes qui portent des lunettes ) Cette compagnie ne donne pas d importance aux yeux mais plutôt à l argent

UTG Digital Media

(Translated) Great team. An exceptional team. (Original) Great team. Une équipe exceptionnelle.

Leila Siouti

I’ve been going here for a few years now and I’m Please with their service. Staff is great and optometrists are very professional and knowledgeable. Optique Laurier has great quality products and I wouldn’t recommend anywhere else honestly! Recently got 2 pairs of glasses and contacts without a flaw!

Charles Beringhs

(Translated) What a miserable customer experience. Fortunately the optometrist does a good job because the customer journey is really excecrable. First, the office is configured in a very weird way. The lady at the reception, who makes the reception, the sale of glasses, answering the phone etc is completely overwhelmed, exceeded by the events. I have been in the store a good thirty minutes and the lack of professionalism is obvious. When I said I was going to think about it, the lady's attitude to change very quickly, I was no longer an important customer and it was obvious. (I came back in half an hour because I did not want to silly months for glasses). At the price of glasses, we clearly expect better service. 5-8 days for glasses delivery ... no call. I call the 9th day ... I'm still waiting for 25 minutes ... I hang up ... I am very disappointed to buy my glasses at Optique Laurier. Improvement track: More cohesion and certainly one more employee ... The cheapest on the market for the eye exam ... now I understand why. (Original) Quelle expérience client misérable. Heureusement l'optometriste fait un bon travail car le trajet client est vraiment excecrable. Premièrement, le bureau est configuré d'une manière très bizarre. La dame à la réception, qui fait l'accueil, la vente de lunette, répondre au téléphone etc est completement débordé, dépassé par les évènements. J'ai été dans le magasin une bonne trentaine de minutes et les manques de profesionnalisme sont évident. Lorsque j'ai dit que j'allais y penser, l'attitude de la dame à changer très rapidement, je n'était plus un client important et c'était évident. (Je suis revenu dans la demi-heure car je ne voulais pas niaiser des mois pour des lunettes). Au prix des lunettes, on s'attend clairement à un meilleur service. 5-8 jours pour livraison de lunette... aucun appel. J'appel le 9eme jour...je suis encore en attente depuis 25 minutes... Je raccroche... Je suis très déçu d'avoir acheter mes lunettes chez Optique Laurier. Piste d'amélioration: Plus de cohésion et certainement une employé de plus... Les moins chère sur le marché pour l'examen de vue...maintenant je comprend pourquoi.

Alain Dumont

(Translated) Make sure you do not pay for services that are already covered during your eye exam. It happened to me. I do not go back there, the bond of trust is broken. (Original) Assurez-vous de ne pas payer pour des services qui sont déjà couverts lors de votre examen pour les yeux. Ça m'est arrivé. Je ne retourne plus là, le lien de confiance est brisé.

Mymzz Dee

They gave me wrong information. Saying that my last eye exam was over 2 years in a half. I broked my glasses so i just wanted to get my prescription. Lady refused saying i needed eye examed. I believed her by the dates she was giving me. Now my benifits are not REFUNDED me. Because its been LESS THAN 2 years and i called Optique Laurier and i they said. NOTHING WE CAN DO FOR YOU. Never again will i go there. Since the staffed changed. THEY DO NOT give proper information

Angelica_luwaiiwiewie Vlogger

(Translated) I loved the service that haneme gave me. The service is really dynamic, the questions are well answered. I'm happy with the service. (Original) Jaimais le service que haneme me donner . Le service cest vraiment dynamique les question sont bien repondu. Jesuis contents dela service.

Aryane Pilon

(Translated) I waited about 20 mins for service when the lady looked at us with a blotchy look when I was just there to have a screw for my glasses really not strong .... (Original) J'ai attendu environ 20 mins pour du service quand la madame nous regardais avec une air baveuse quand j'etais juste la pour avoir une vis pour mes lunettes vraiment pas fort ....

Brigitte Blanchard

Extremely friendly, ready to help anyone who comes in. I feel in good hands

Caroline Pilon

(Translated) Super good service !! I arrived 15 minutes before closing (without knowing that it closed at 6 a.m. xD) and I was helped, and took the time to guide me for a new pair of glasses. I recommend !! (Original) Super bon service !! Je suis arrivée 15 minutes avant la fermeture (sans savoir que ca fermait a 6h xD) et on m'a aider, et pris le temps de me guider pour une nouvelle paire de lunette. Je recommande !!

mignonette P

The service was excellent and all the staff was friendly. Great place to buy glasses affordable and great quality! Highly Recommend!

Merveille Nyenyezi

(Translated) Excellent experience, the service is very nice. Thanks to glody who was very helpful from start to finish (Original) Excellente expérience , le service est très agréable. Merci à glody qui a été très efficace du début jusqu’à la fin

Rachel Lachapelle

(Translated) CONFLICT AND DISHONEST EVERYBODY WHO WORKS THE EXCEPT LOPTOMETRICE CONFIRMS MY AFTER MY SECOND APPOINTMENT THEIR GLASS CHEAP ARE NOT MADE FOR ME. THE MANAGER ROLANDE EXPLAINS ME THAT THEY ARE NOT THE SAME QUALITY AS VISIQUE, SHE CONTINUES TO TELL ME THAT IT IS MY FAULT, HAD TO FALL ME 3 TIMES ON THE PHONE AND AT THE STORE MY PRESCRIPTION IS NOT GOOD, AND FINALLY A 2 IEM MAKE YOU WITH LOPTO WHO CONFIRMS EVERYTHING. ROLANDE SAYS BEFORE ME AND HIS PLOT PIERRE THAT THEY WILL MOUNT MY FIREPLACE AND PIERRE WHO SAYS YES BECAUSE WE DO NOT KEEP THE QUALITY OF GLASS AS VISIC, SO WAIT WAIT NO ONE MY CALL HAS FALLUT THAT ME JAPELLE AND LA JAISSAIE MY NEW GLASSES AND ITS EVEN WORSE THAN BEFORE I SEE DOUBLE, ROLANDE MEXPICATES THE MANTEUSE, SHE CHANGED THE GLASS ,,, OIN JUST THE FIREPLACE ,,,, AND THIS IS MY FAULT I AM MYOPE, FOR THAT I SEE NOTHING AND TO HABIT AND THAT MY COMPUTER OR MY GLASSES ARE IN THE WRONG PLACE, THANK YOU MERRY CHRISTMAS AND HAPPY NEW YEAR, GANG OF THIEVES, HAVE BECOME ME ELSEWHERE, BE CAREFUL OF THE WORLD, THEY LIKE TO TAKE ADVANTAGE OF THE WORLD :( (Original) EFFRONTE ET MALHONNETE TOUT LE MONDE QUI TRAVAILLE LA EXCEPTE LOPTOMETRICE MA CONFIRME APRES MON DEUXIEME RENDEZ VOUS LEUR VITRE CHEAP SONT PAS FAIT POUR MOI. LA GERANTE ROLANDE MA EXPLIQUE QUE ILS SONT PAS LE MEME QUALITE QUE VISIQUE, ELLE CONTINUE DE ME DIRE QUE CEST DE MA FAUTE, A FALLUT ME PLEINDRE 3 FOIS AU TELEPHONE ET AU MAGASIN MA PRESCRIPTION EST PAS BONNE, ET FINALEMENT UN 2 IEM RENDEZ VOUS AVEC LOPTO QUI CONFIRME LE TOUT. ROLANDE DIT EN AVANT DE MOI ET SON COMPLOT PIERRE QUE ILS VONT MONTE MON FOYER ET PIERRE QUI DIT OUI PARCE QUE ON TIEN PAS LA QUALITE DE VITRE COMME VISIQUE, SO ATTENDS ATTENDS PERSONNE MA APPELE A FALLUT QUE MOI JAPELLE ET LA JAISSAIE MES NOUVELLE LUNETTES ET SON ENCORE PIRE QUE AVANT JE VOIE DOUBLE, ROLANDE MEXPIQUE LA MANTEUSE, ELLE A CHANGE LA VITRE,,, OIN JUSTE LE FOYER,,,, ET CEST MA FAUTE JE SUIS MYOPE, POUR CA JE VOIS RIEN ET DE MHABITUER ET QUE MON ORDI OU MES LUNETTES SON MAL PLACE, MERCI JOYEUX NOEL ET BONNE ANNEE ,GANG DE VOLEURS, ME SUIS FAIT CROSSE, FAUT ALLER AILLEUR, FAIT ATTENTION LE MONDE, ILS AIMENT PRENDRE AVANTAGE DU MONDE :(

gilbertine Ndjuma

(Translated) I am so satisfied with the service provided by Optique Laurier. I did not know that the eyes also needed to be hydrated. I thank Dr. Hala for the warm welcome. Thanks Glody for helping me. My glasses were broken and repaired in a short time. After that I had pain in her eyes and she recommended me to repeat the exams because she had impression my units had changed. Indeed, she was right and I could buy a new mount with an excellent reduction of Rolande. I highly recommend Optique Laurier de Hull. (Original) Je suis tellement satisfaite du service fourni par Optique Laurier. J’ignorais que les yeux avaient également besoin d’être hydraté. Je remercie le docteur Hala pour la chaleureuse accueille. Merci Glody ❣️ de m’avoir aider. Mes lunettes étaient brisées et à été réparé en peu de temps. Après cela j’avais de douleur aux yeux et elle m’a recommandé de refaire les examens parce qu’elle avait impression mes unités avaient changé. Effectivement, elle avait raison et j’ai pu m’acheter une nouvelle monture avec une excellente réduction de Rolande. Je vous recommande fortement Optique Laurier de Hull.

Marie Dompierre

(Translated) A place I will never set foot again for sure. I have rarely seen such unprofessionalism. You really feel that what is important is to sell you glasses but not really the care of your eyes or your health. I was asked no less than 5 times if I was going to buy new glasses or at least replace the lenses of my glasses and this after having answered the first time that I did not intend to make a purchase. immediate. And for hygiene, we will iron! It is normal to clean devices with a wipe before someone uses them. In times of pandemic it seems to me that it is all the more important but at Optique Laurier we do not care. Probably the wipes are too expensive. P.S. Even a single star is too much! (Original) Un endroit où je ne remettrai jamais les pieds c’est certain. J’ai rarement vu un tel manque de professionnalisme. On sent vraiment que ce qui est important c’est de vous vendre des lunettes mais pas vraiment le soin de vos yeux ou de votre santé. On m’a demandé à pas moins de 5 reprises si j’allais acheter des nouveaux verres ou du moins faire remplacer les lentilles de mes verres et ce après avoir répondu la première fois que je n’avais pas l’intention de faire un achat immédiat. Et pour l’hygiène, on repassera! Il est normal de nettoyer les appareils avec une lingette avant qu’une personne les utilisent. En période de pandémie il me semble que c’est d’autan plus important mais chez Optique Laurier on s’en fiche complètement. Probablement que les lingettes coûtent trop cher. P.S. Même une seule étoile c'est trop !

CAMILLE LOTY MALEBRANCHE

(Translated) What arrogant stupidity they gave me a false prescription and they do not want to take responsibility. The customer service women on the phone are foolish and rude. I plan to pursue them because even if it is long, I will make them pay their professional miserabilism. Honnie be Optique Laurier! (Original) Que de la bêtise arrogante, ils m'ont donné une fausse prescription et ils ne veulent pas en prendre la responsabilité. Les femmes du service à la clientèle au téléphone sont sottes et grossières. J'envisage de les poursuivre car même si c'est long, Je leur ferai payer leur misérabilisme professionnel. Honnie soit Optique Laurier!

Eleen M

I would highly recommended that you go elsewhere. I’ve been going to Laurier Optical in Rideau centre for years and have had nothing but great experiences. This year I decided to try this location and cannot express enough how disappointed I was. Firstly, my eye exam was rushed and the doctor didn’t give me an opportunity to ask any questions. Secondly I paid for a contact lens fitting and they gave me the wrong ones with the excuse that they didn’t have any more of the ones I needed. I tried to get in touch with the location to get the correct contact lens prescription since I paid for a fitting and the employee is refusing to give it to me because apparently I need to go in and pay again or order it through them. To top it all off, the extremely rude employee decided that he didn’t want to talk to me anymore and said that he had to go and hung up the phone as I was still speaking. This is by far the worst customer service experience I’ve ever had and I will not be using any of the company’s services or ordering their products in the future. I’ve filed a complaint with the head office and will be following up with them if this is not resolved.

Red Mapple

(Translated) The manager was so wicked in fact she was abrasive. We will never set foot there again! (Original) La gestionnaire etait tellement mechante en fait elle etait abrasive. Nous ne remettrons jamais les pieds là!

Jessica Jalakh

(Translated) Not professional at all. Mega pressure to buy glasses even if I don't need them. Exam too fast without any advice. (Original) Pas professionnel du tout. Méga pression pour acheter des lunettes même si j'en ai pas besoin. Examen trop rapide sans aucun conseil.

Kim Ethier

(Translated) Mega pressure to buy glasses even if I do not need it. Examination too fast, on the verge of being biased ... *** I put a star because Google requires me. *** (Original) Méga pression pour acheter des lunettes même si j'en ai pas besoin. Examen trop rapide, à la limite d'être biaisé... ***Je mets un étoile parce que Google me l'exige.***

Mario Grenier

(Translated) I WAS AT OPTICAL LAUREL AT THE GALLERIES OF HULL AND I MUST SAY THAT I AM FULLY SATISFIED WITH MY EYEWEAR. WHEN I FIND THAT MY VIEW TROUBLES ME, I WEAR MY EYEWEAR AND I AM PLEASED. THE PATRON PIERRE AND ROXANNE ARE WONDERFUL AND VERY KIND PEOPLE. I CONGRATULATE THEM FOR THEIR GOOD WORK. THANKS TO YOU TWO (Original) J'AI ÉTÉ CHEZ OPTIQUE LAURIER AU GALERIES DE HULL ET JE DOIS DIRE QUE JE SUIS ENTIÈREMENT SATISFAITE DE MA PAIRE DE LUNETTE. QUAND JE M'APERÇOIS QUE MA VUE ME TROUBLE, JE PORTE MA LUNETTE ET JE SUIS CONTENTE. LE PATRON PIERRE ET ROXANNE SONT DES GENS MERVEILLEUX ET TRÈS GENTILS. JE LES FÉLICITE DE LEUR BEAU TRAVAIL. MERCI À VOUS DEUX

Ihab Siouti

Great service, professional, and lots of selection. Affordable pricing.

Gilles Bois

(Translated) Thanks to Hanene Amama OOD for the excellent service and advice. It is to be recommended. Keep up the good work. (Original) Merci à Hanene Amama OOD pour l'excellent service et les conseils. Elle est à recommander. Continue le beau travail..

hazel Almario

i recently started getting my exams there the staff is very friendly and the doctor is fluent in 3 languages and has over 25 years of experience. I will definatley go back there!

Farid Ahmed

Absolutely outstanding! The employees are all well-mannered, and they take care of customers to their best abilities. When my son was trying on glasses, the manager (?), Rolande, told him if it looked good and basically helped him pick out glasses that look well on him. The prices are cheap, affordable, and they have lovely glasses. Her boss is amazing and sweet too. I tell you, his heart is made out of gold or something! (Sadly I wasn't able to get his name) 10/10 recommend this shop :)

Julie Proulx

(Translated) Very bad! a lot of pressure to put on glasses. poor product quality and no lens placement experience. Seriously!!! to avoid. (Original) Very bad! beaucoup de pression pour te coler de lunettes. mauvaise qualité de produit et aucune experience pour placer de lentille. Sérieusement!!! à éviter.

France Leclair

(Translated) I am sorry to read the negative comments. I took my father to this branch last winter, 2016. He is very confused and the staff were most kind and welcoming. The optician did everything for a specialist to see it quickly. I had my vision test last September, and once again, a warm welcome, a thorough, serious and professional examination. I bought my contact lenses today and the technician made sure the conversion of the contact lens prescription was correct. I can only have good comments for this branch of Optique Laurier. (Original) Je suis désolée de lire les commentaires si négatifs. J'ai emmené mon père à cette succursale l'hiver dernier, 2016. Il est très confus et le personnel a été des plus gentils et accueillants. L'opticienne a tout fait pour qu'un spécialiste le vois rapidement. J'ai eu mon examen de vision en septembre dernier, et une fois de plus, un accueil chaleureux, un examen complet, sérieux et professionnel. J'ai acheté mes verres de contact aujourd'hui et la technicienne s'est assuré de la justesse de la conversion de la prescription de verres à contact. Je ne peux qu'avoir de bons commentaires pour cette succursale de Optique Laurier.

Claudette Delorme

Terrible place would never go back there!

Shermis Cagungao

Highly Recommended .. Staff are friendly and helpful...

rebecca sullivan

So beyond frustrated. I have been coming to this place for years to get my eye exams done. I have bought glasses in the past here as well. I then started buying contacts. I am a student, so my income is not great and I don't have insurance. My eyesight is horrible, and i need contacts or glasses 24/7 to be able to see. I found that Costco had cheaper contact lenses, so i switched to Costco but continued going here for eye exams because they were very nice to me. This year is tight, so I wanted to try to buy glasses online. I need my pupillary distance for this, and I did an eye exam here about 2 weeks ago so i called to see if they could give the measurement to me. The man on the phone said "No because we know you will go buy it somewhere else". I understand they need to make money, and i understand his reasoning but he was extremely rude when i told him i wouldn't be coming back because he wont give me a measurement of my own eye. He said "you haven't bought products here recently anyways you switched to somewhere else" even though i still do the eye exams there. Not impressed, and will not be going back for any type of service.

Jean-François Venne

(Translated) We received remarkable service from the entire Optique Laurier team at the Galeries de Hull. The evaluations carried out by Dr. Jarada were very fair for complex eye problems in our family, while other specialists had failed to find the right prescription. In addition, the follow-ups, adjustments and judicious help from optician Hanene Amama, gave us exactly the lenses and frames we needed, quickly and at the most advantageous prices in the region. The manager Pierre also gave us exceptional after-sales service and great courtesy, each client feels like a member of the family !! (Original) Nous avons reçu un service remarquable de toute l'équipe d'Optique Laurier des Galeries de Hull. Les évaluations effectuées par la Dre Jarada ont été très justes pour des problématiques occulaires complexes dans notre famille, alors que d'autres spécialistes n'avaient pas réussi à trouver la bonne prescription. De plus, les suivis, les ajustements et l'aide judicieuse de l'opticienne Hanene Amama, nous ont donné exactement les lentilles et montures dont nous avions besoin, dans des délais rapides et aux prix les plus avantageux de la région. Le gérant Pierre nous a aussi donné un service après-vente exceptionnel et d'une grande courtoisie, chaque client se sent comme un membre de la famille!!

micha b

(Translated) I have never had such wonderful service. Doctor Hala Jarada is fantastic, warm and professional. She takes her time with her patients and especially with the little ones. Hat!. (Original) Je n’ai jamais eu un service aussi merveilleux. Docteur Hala Jarada est fantastique, chaleureuse et professionnelle. Elle prend son temps avec ses patients et surout avec les petits. Chapeau!.

Andrea C

They wont give you PD number. Without it you cant get proper glasses. Its crucial to have that number. That give a cheap eye exam, than either you buy glasses at inflated prices, or forced to get another eye exam where they provide PD number. WASTE OF MONEY, DONT GO THERE!

Hannah Skeoch

This place is the worst. The dr. Hala was good, but I had to pay 30$ to learn to put contacts in. The receptionist after impatiently forcing me into a pair of sunglasses then was teaching me to put in contacts. I've never been so scarred in my life. Forcing her fingers in my eyes when I said I wanted to learn to do it myself. Then I was trying to take them out and was taking more than 30 seconds and she the clutched my head and scraped the contact off with her nail. I actually feel violated. I never got a chance to put them in or take them out before I was told "now you know how, okay?" The worst experience I've ever had and spent the entire time on the way home asking myself if that just happened. Impatience and zero customer service. Pretty angry that I just spent 500$ there, I wish I had paid at the end. I was pressured so fast into buying sunglasses too. When I buy cheap ones on vacation I take way more time than that. Not impressed. Won't buy from there again

maxime bastien

(Translated) Staff very welcoming and cheerful, professional and understanding. They really take the time to fill our needs and answer all questions. Hanène is super good and smiling, I advise you! (Original) Personnelles très acceuillant et de bonne humeur, professionnel et compréhencif. Ils prennent vraiment le temps de comblé nos besoins et répondent à toutes les questions. Hanène est super bonne et souriante, je vous la conseil!