Reviews of Pearle Vision (Ophthalmologist)

Joe S

I went to Pearle Vision 2 years ago for new glasses, i was very satisfied that i was able to get 2 designer frames for the same price that another company would have charged for one designer and one cheaper frame. Ordered the glasses, my pair of lenses were somewhat off, the optometrist conducted another exam and adjusted my prescription for free. Pearle Vision sent away my glasses for new replacement lenses, when i received them they were perfect. Very satisfied, they are busy so you have to be prepared to wait while they assist other customers.

Kenn Papp

I ordered glasses from this location Aug.4. I was told it would be 7-10 days, maybe sooner. Well today is Aug. 18th and I still don't have my glasses and haven't heard from the store that there is a problem or not. With all the eye wear retailers in Vancouver you would think service would be the hallmark of success. Apparently this is not the case with Pearlvision. Would certainly not recommend this company.

Jodi Stevenson

Such awesome service! Went in to have the nosepads replaced on my glasses and when I went to pay, I was greeted with, “Have a lovely day”. Such small acts of kindness go a long way. Thank you again, Pearle Vision.

Thomas Smith

Horrible, Horrible Customer Service! I went into this location (Hillside Shopping Center) to inquire about getting fitted for contact lenses. I spoke to a middle aged man (late 40s) who greeted me with dark, thick framed (ugly) glasses and said he was the "contact lens guy" (no, the irony wasn't lost). When asked about my eyeglass prescription I informed him that it was just over a year old (13 months) but my eyesight was fine. I had my eyeglass prescription with me and I was just interested in a contact lens fitting. He immediately insisted on an eye exam. I then explained to him my last optometrist (who issued my prescription) told me an eye exam wasn't needed to transpose my current eyeglass prescription into a contact lens prescription and only a fitting is required, which was all I wanted. That's when things went sour. He immediately became dismissive and rude, refusing to do a contact lens fitting and accusing me of "jeopardizing his welfare" while pointing at his diploma on a wall, which he seemed arrogantly boastful of. He said he'd lose his license if he fitted me for contacts without imposing a new eye exam onto me, which was nothing more than a cash grab (my last optometrist warned me about that). I was shocked at how quickly his tone became condescending and basically telling me to go somewhere else. He started his excuses on why he wouldn't accept my business, but I simply stood up, firmly thanked him for his time and walked out. I've NEVER been treated with such disregard and contempt for refusing an unnecessary service. After walking out, I went to VISIONS OPTICAL (in the same mall) and the lady there was SO friendly and helpful. She scheduled me in for a fitting and gave ME the option of an eye exam. I opted out (of course) but will go there the next time I need one. THAT is how REAL customer service works. Pearle Vision will NEVER see a dollar of my hard earned money because of the way they treated me. I don't care if he had a bad day, there's NO excuse to treat customers like that.

Robert Britten

I dropped in today to have some adjustments made to my fifty (50) year old glasses! Trevor, the store manager took about 1/2 hour of his time to fiddle around with the two pairs that I had brought in and did an excellent job in solving the problem that I had with them. I was very surprised when he declined my offer to pay for his time - even when I insisted (I mean COVID is really hurting these small shops!). Anyway, I really appreciated the gesture and also felt that he would provide good advice when I am looking for new frames. Highly recommended!!!!

Sara Noel

Great customer service!

Michael

Excellent service, grateful for the glasses that still serve me well 2+ years later.

Amber Little

Great service and love my glasses

Jamie Walden

Pearle Vision has a great selection of frames at reasonable prices. Their staff are friendly and knowledgeable; they stay engaged with their customers during the entire process of recommending, trying on and buying new eyewear. I will be back!

darrel hoffman

My son had broken the nose piece off a few months after we bought our glasses there. I was finally able to get in to the store 45 mins b4 my wife needed to be picked up for work. They explained it was not covered. I had brought my son's other pair with me that were in good shape except for the lenses which were scratched. The employee did offer to change the lenses for me which was great! He took both pairs and I asked if it was ok to take my son to eb games which is right across. He is 13 and had some games to trade in. I was told no problem and said I would be right back. I came back and stood there for 10-15 minutes waiting to pick up my sons glasses while he dealt with someone else. When I finally interrupted due to having to give myself enough time to go get wife. I then realized he had not touched the glasses due to the fact I left the store. He had moved on to next customer. I know he was being helpful to fix my sons glasses but if he said he was going to do something he should have. Good customer service like dealing with what he said he would do before moving to next person in store. If I had stood there i am sure he would have done it first. I shouldn't have to stand over him...I have 3 kids I shouldn't need to do it to get proper service. Wasted my time which like most I don't have much of. I may go back and give them a chance to redeem themselves. Will post after with results. Not a good first impression

Liam Sabourin

Had 2 very pleasant experiences at Pearle Vision, outstanding customer service by Carol and Trevor. Excellent deals, Will return back.

Lindsay Beckerley

Great service and I found a lovely pair of frames. Very happy with my experience.

Katie Manomie

I highly recommend Trevor and his team at Pearle Vision. I an Inuk and have a certain kind of insurance through NIHB and Trevor was the only person who looked into direct billing for NIHB in all of Victoria BC. I had called about 20 different optometrists in Victoria and he was the only one who took the time to help.

Kate Lois

The young woman who helped me was knowledgeable, patient and super helpful. She even stayed a little late because I had taken up time trying to decide on the right frames.

G P

Great service and deals on glasses

Paula Eng

I am very pleased with the service I received at Pearl Vision. I had not made an appointment to look at frames but was able to try frames after a short wait. The young lady who helped me was excellent in bringing frames that may suite. Once I had decided what I wanted, the paperwork was done, questions were answered and I would get a call within two weeks. Eight days later my glasses were ready, an appointment was made for the following day. Once again the service was excellent. The glasses were adjusted to fit properly and I was on my way. I would definately recommend Pearl Vision to friends and family.

Amy McAleese

Excellent service, selection and staff, overall a great experience.

Mike Stephen

Left lens incorrect, even after remake & actual gales purchased poor fit!

Kathryn Mcleay

The selection of glasses was excellent. I found a pair of Ralph Lauren glasses that I didn't see anywhere else. I love how you can bill your medical plan directly. I received a great sale price. My glasses arrived 3 days ahead of schedule. I would recommend buying your next pair of glasses at Pearl Vision Hillside.

Robin Strathdee

Trevor, the manager of Pearle Vision, Hillside Mall in Victoria was instrumental in helping my elderly father get new glasses while he was in the hospital. Trevor went above and beyond visiting my Dad in the hospital to check his prescription, bringing him an array of frames to choose from. When the glasses were ready, Trevor once again visited my Dad in the hospital to ensure they worked well for him. As my fathers only child, I live out of town and was relying on Trevors' expertise and big heart. My Dad now has a good quality of life again and is able to read his books and walk safely. Thank you Trevor!!

Jo-Anne Lacroix

Great customer care at Pearle Vision with Trevor! Patient, thorough and professional.

Matt Marcoux

Kelly at pearl vision is the best!! She helped me pick out glasses that looked great, and since she recommended the sale, I was able to get 2 pairs with my perscription. I have been to many optical shops and this is the best one for selection ????. I will definitely be coming back. Thanks Kelly!

Ashley Saunders

I brought a broken pair of sunglasses here on the weekend. One of the nose pieces had broken off. These sunglasses were not purchased here however, they fixed the nose piece at no cost. I was shocked and will definitely be coming back again soon! Thank you so much!!