Reviews of Maycock Eyecare (Ophthalmologist)

Ed Hughes

I've had two visits over the past month with Optometrist Nicholas Catchuk. He is outstanding! Careful, thorough, informative and just plain nice. The office is very well appointed and uses state of the art equipment - I particularly appreciated being able to have retinal exams without pupil dilatation. The reception staff were able to get me in quickly despite Covid restrictions and I was very grateful for that. Finally I met with a great dispensing optician Nicole, and with her help bought two new frames. High marks to all the staff I met. Thank you for the exceptional care and service!

K L.

The optometric doctors at Maycock Eyecare, have consistently shown me the highest levels of care, competence, attention, and skill. They also fit me in on short notice, for medical emergencies. They are friendly, empathic, informative, and comforting. What more can I say? I trust my vision to their care and I have confidence in their capabilities. I highly recommend them. They also have what appears to be, cutting edge If you are new to Victoria, I would definitely recommend this office for your optometric needs.

Phil Denhoff

I came in for a full eye exam and contact fitting. Dr. Letkemann was very patient and kind while we tried to get contacts on, and I appreciate that! The exam itself was easy and fun with Branwyn's guidance. Overall, I'm happy I went here and I'm sure I'll be back.

jeremy brown

I've been going to Dr Jason Maycock for eye exams for many years and am consistently delighted with the experience that he provides. The exam is very thorough and Dr Maycock provides clear information about the exam results. He is very receptive to questions and provides detailed answers. He has a great professional manner.

kentonnicholson

Great selection of glasses and great service. I was quoted 2 weeks to receive my glasses after purchase which seems long but I will update if they come in sooner.

Chad Sirna

I have struggled with dry eyes for as long as I remember. Dr. Maycock shed light that it was rosacea causing the dryness and gave clear instructions on how to help treat it. I just want to say thanks so much to the entire staff at Maycock Optical. It was an excellent experience. I can not thank you enough. Chad

Yam Yam

What a great experience! My grandma and my mum both had eye exams and beautiful glasses at Maycock, so I decided to book an appointment shortly after. I was pleased with how quickly I was able to get in, how extensive the exam were, and how attentive the staff is. I decided to choose a Shwood pair of glasses that are so perfect for me! I had to come in to get an adjustment a week after & it was a simple fix of silicone pads which enhanced my glasses to a new level! I am very pleased with the service and I would recommend this business to anyone!

Melanie Baker

Maycock Eyewear and it's staff are the eyewear gem of Victoria! From scheduling the appointment, to having my eye exam with the technician and doctor, I was met with high-level service and expertise. One of the highlights of the experience was working with Jodea. Not only was she an expert in their assortment of products and designers, but she had a knack for lens and frame design that really simplified the process. Her passion and care for her clients is undoubtable and she made the experience very comfortable, while keeping safety at the forefront. She immediately impressed me with her product knowledge and professionalism, which were both exceptional. She leads with a genuine keenness to find exactly what you are looking for and made suggestions that demonstrated she really listened and understood my taste and preference. The facility was state-of-the-art, clean and welcoming. The Optician I met with, Dr. Catchuk, was very professional and gave me detailed information about my eyes and my prescription to bolster me in making an informed decision. The eye exam was comprehensive and technical. His bedside manner brought an ease to what would normally be an uncomfortable experience. The technician was also wonderful and caring. I would highly recommend Maycock Eyewear.

Kate Miller

Dr Jason Maycock is the best optometrist I've ever come across. Always kind, cheerful, professional, as well as being expert at his job. Can't say enough good things about him! The staff are unfailingly helpful and knowledgeable, and on top of that they stock the latest eye wear with lots of selection. The best there is actually.

langdon01

I brought both of my young daughters into Maycock Optical to get their eyes checked and make sure everything was 20/20. Dr. Maycock and his staff were very friendly and professional. The office is nothing short of a state of the art facility. Both of my daughters were very comfortable the whole time as were my wife and I. I would recommend Maycock Optical to anyone needing a checkup or a new pair of glasses. We won't be going anywhere else in the future.

Fred Herfst

I've been seeing Jason for over ten years. He tells you and shows you what's going on in your eyes, and what indications there might be for various diseases or conditions. He communicates well. He has the latest test equipment. He saved my bacon when I had a torn retina one morning and had no idea what was going on. A Saturday, he saw me right away and arranged an appointment with Dr. Erasmus immediately. Good guy, decent staff. His frames are on the expensive side but there is lots of choice.

W. Scherders

Excellent service! If you want a great looking pair of glasses they will make it happen.

Michael Solovyov

The actual exam is professionally done. The upsells afterwards are real.

Rebecca Dand

just came home and had to run to the computer . this store is fantastic ..... excellent customer service , Kassandra helped my son , who is 13 with a very high prescription , pick out glasses , she was helpful and kind which was welcome after we had visited FOUR other stores with terrible service and selection . There is a huge variety of glasses from conservative to ultra funky and the space large and well organized . as small business owners ourselves we know how very important customer service is !!!!! Excellent job ,

Ben Ross

Upon moving to Victoria, several friends highly recommended Dr. Maycock and Maycock Eyecare. Having worn glasses since I was 12 years old, I have seen numerous optometrists when I lived in Ottawa and Toronto. My exam last week was by far the most thorough I have ever had.

Geoff Gates

This place really has a great selection of eyeglasses. I moved here from San Francisco and was used to opticians who knew their stuff and had great collections of eyewear. By far, the best in Victoria.

J K

Excellent selection of frames and stellar service.

Mike de Palma

Excellent - best selection in town! Most thorough eye exam I’ve ever had and they found a concern that required a specialist; this issue hadn’t been identified through another examination that I recently had. I broke my wood glasses in 3 pieces - thought I was out of luck and went to buy a new pair. They said I didn't need to buy a new pair and spent hours fixing them at no charge. This place is unbelievable.Thank you!

Jon Bell

Great service friendly staff and fair price = 5 stars Thank You!!

Owen Bell

Doctor was competent and friendly. Overzealous policy that patients must be last 14 days on Vancouver Island. Rarely do I leave negative review, however, having appointment canceled due to having a non contact job that takes me off Vancouver Island and error in billing with lack of interest to address issue makes it seem they put themselves in front of customer service.

Jordan Lipsett

Went in for a quick adjustment on my glasses - Kelly was super friendly and didn’t charge me even though I had purchased my glasses elsewhere (and was obviously willing to pay). Amazing service!

Ashton Kerzner

A few months ago I bought a pair of Oliver Peoples sunglasses. After taking them out of the case for the first time on my trip to Maui, I noticed that the left arm movement was very loose. When I got back to Victoria a month later, I took the glasses in to get looked at, and the lady said, "they look like the screw was put in wrong and they are most likely defective, we can send them to Oliver Peoples for you to get checked out and fixed". She then said that I would be responsible for the shipping costs of $60 to send them out. I should pay for shipping when I was sold a defective pair of sunglasses? You have lost a valuable customer.

Emrys Miller

I’ve been a client for many years, and recently had a new eye exam (Dr Catchuk) and worked with floor staff (Nicole & Kelly) to get new glasses. I was very impressed with the service. I work in graphic design and photography, and so my vision and sensitivity to subtleties of colour are extra important to me. Every step at Maycock was un-rushed, communicative and thorough — with very intelligent people providing me with support. Greatly appreciated!!

Danika

Amazing friendly service - so helpful! I brought in a very bent pair of Mykita frames that almost seemed beyond repair (there is a risk to bending frames that the lenses will be chipped due to the pressure). The care and attention given to the task at hand was really awesome. Even if they had chipped (which, they didn't!) I would have appreciated how much care she put into the task. Thanks so much!

Carter Robertson

I bent my glasses about a week ago and I tried to repair them myself, but I was unsuccessful. After reading multiple reviews about Maycock and how they fixed broken glasses, and decided I would go in to see if they could fix them. I was told that because I bought them online, they would not fix them as "they do not promote online shopping for glasses." All that was needed to fix them was putting the screw back into the hinge. I understand if I had to pay a fee or something and I probably would have, but nope.

Greg Turner

Never returning. I bought my glasses two years ago and they broke. These were high end glasses I paid a premium price for. Their policy is not to repair or replacement outside of manufacturer warranty. Not sure why I would the high end prices at this store if they don't offer any customer service beyond the manufacturer. Save your money and buy frames and lenses from a reasonable store.

Matt Hennessy

We were in a huge pinch as our home stay student had lost his glasses rowing. We were able to get an eye exam and new glasses the same night!! Excellent service.

Michael

Its the second time I have been to this office - Dr. Catchuk being the Optometrist. What an amazing guy and clinician he is. I myself am a physician and I really appreciate his bedside manner and skills. He very quickly diagnosed a problem with my one implanted lens and made an extra effort with the referral for laser treatment. I highly recommend Dr. Catchuk

Alice Lo

I've dealt w/ Maycock and Dr Letkemann in the past and my experience has been positive. My latest experience was even better. Recently, Adriana helped me w/ the selection and fit of my new eyeglasses and I am extremely pleased w/ them. Adriana was personable, professional, responsive and attentive in all ways. I am especially impressed with her knack of selecting the right frames to suit me. She is an asset to the business.

Alberto Galleguillos

Excellent customer service. Excellent care. Fantastic.

Molly Sharp

Great experience with a pair of glasses needing adjustment. Very helpful

Tracey Nigro

I have seen both Dr Letkemann and Dr. Maycock and have found them to be very kind, thorough and knowledgeable. I was so pleased with their care I have since taken my children who were both very comfortable with the experience.

Greg Lang

I highly recommend Dr. Letkemann. I have received nothing but the best care from her. She is extremely knowledgeable, attentive and caring. She is mine and my family's go to optometrist.

Trevor Coey

My family an I see Dr. Maycock for our annual eye exams. The staff is always friendly and helpful. They carry a great selection of quality eyewear and stand behind the products they sell. I wouldn't go anywhere else.

Steve Mathews

Gave them for repair, expected it in a day or two but they repaired and gave to me instantly and did not charge also.

Peter Battershill (Kelly and Peter)

We no longer live in Victoria but have been so pleased with Maycock optical that we continue to "see" them for our optometric needs.

Ashton Kerzner

A few months ago I bought a pair of Oliver Peoples sunglasses. After taking them out of the case for the first time on my trip to Maui, I noticed that the left arm movement was very loose. When I got back to Victoria a month later, I took the glasses in to get looked at, and the lady said, "they look like the screw was put in wrong and they are most likely defective, we can send them to Oliver Peoples for you to get checked out and fixed". She then said that I would be responsible for the shipping costs of $60 to send them out. I should pay for shipping when I was sold a defective pair of sunglasses? You have lost a valuable customer.

Jason Inkpen

Amazing product and customer service! I ordered a pair of glasses during COVID-19 and the service was exceptional. Clear and prompt communication, and accommodating given the circumstances. The product (Shwood x Pendleton sunglasses) exceeded my expectations as well.

Wendy Hucul

Best eye care I have ever experienced Dr Valance was very thorough and then I was helped for well over two hours picking glasses that actually fit my face. I will never go anywhere else.

Howard

Three years ago my wife and I searched all the "funky" eyeglass stores in Victoria as we were in need of new glasses and sunglasses, and like something a little different. We ended up at Maycock, which had the best selection and where we each bought new eyeglasses and sunglasses in anticipation of a trip to The Bahamas. There were delays due to the lens manufacturer sending the wrong lenses on my sunglasses. This caused a delay that would mean that I would not have the glasses before leaving. The owner, Carrie made arrangements to overnight the glasses to our hotel and took care of all the logistics thus making our trip more enjoyable. This is customer service. Over the 3 years, I have received more compliments for the unique eyeglasses that I chose than for all the eyeglasses I have worn for 50 years. Unfortunately, the frame broke. I took it into Maycock and Carrie arranged for the eyeglass repair locally while she contacted the manufacturer about a possible replacement. Although the warranty was for a year, the manufacturer decided to take the glasses back and replace them no charge. I give Carrie credit for pursuing this, knowing it may be futile. She certainly went the extra mile. I think that Maycock has the best selection of glasses in and around town. Eye exams with Jason are very thorough and the equipment seems state of the art. Staff have great attitudes and some even remember my name when I arrive. Overall, a quality operation that understands customer service.

Elderenne Smith

In response to the reply from the owner I felt it necessary to add to my initial review (below). I was a customer and Mr. Maycock was not present when my eye exam was done. Further it is important for anyone else who may have had a similar experience to mine that it doesn't matter what Mr. Maycock claims with regard to their policies, etc., but more so on not dismissing the truth of what really happened and giving an apology is all that is necessary. Felt rushed and got no information about my dry eye condition. Was told I needed bi-focals and was shown some glasses, but didn't purchase any as they were very pricey. However they "accidentally" charged my insurance company for the glasses I didn't purchase, claiming the mistake happened when they had to check what my deductible would be and could only do this by submitting a claim. Just be careful if you go there to make sure what information you provide to them, especially with regards to insurance.

William Shepherd

I purchased a pair of Oliver Peoples sunglasses while on vacation in 2019, but 2 years later 7/12/2021 my daughter broke them while having one of her terrible 2 tantrums... I went to Maycock at 9 am this morning 7/13/2021 to see about getting them fixed knowing that they carry Oliver Peoples and the technician gladly fixed them on the spot :) When I asked how much $ as I'd like to pay, she said not to worry about it and to have a great day. Well, the is exactly why we should support local and especially shop at Maycock, excellent service :)

Bacon Butty

I've been dealing with Maycock Optical since 1980, first with Brian and now with Dr Jason Maycock. They are friendly and professional. I wouldn't trust my eyeballs to anyone else. Dr. J is the best! Gwyn D Sidney BC

W Smith

Best eyeglass store with the most personable service I've ever encountered.

Louisa Bartlett

Excellent service . Very knowledgable staff

Don Moffatt

Dr. Jason Maycock has literally saved my eyesight more than once. His rapid reaction in getting me in to a top specialist within an hour was crucial in stopping a serious issue in its tracks. I much prefer seeing him for eye health related matters than some of the ophthalmologists I've seen. He is caring and knows his stuff. Moreover, his staff is courteous and professional and the glasses I purchased through them were outstanding and look great. Thank you, Jason, you are a great doctor.