Reviews of Jules Stein Eye Institute (Ophthalmologist)

Julie Hsieh

Friendly staffs. Great doctors. Process and paperwork take time, but patience is good virtue.

Alan Zoller

Beautiful facilities, great doctors and staff.

Lydia Castagna

A few months ago my partner detached his retina and we did not think his vision would ever be completely restored. With the help of Dr. Hubschman at Jules Stein Institute he is now back to 2020 vision and we could not have asked for a better experience! I would recommend Schulz Stein to anyone who needed this type of surgery although I do not really recommend detaching you’re retina!

Matthew Rossete

Would not recommend going here at all. The supervisors and upper management do not care about helping their own employees at all. The protocols for the COVID are nonexistent in this place. One of the main people that work here went to work and lied on a survey to get into the building and had COVID. Reckless working environment with no care in the world.

Up the Hill

Best eye institute in California.

Linda Lockwood

L.A. is blessed to have this "world renowned" facility. UCLA is well known for "heart-felt" care of patients. They pioneered "doggie" visits and offer a large selection to comfort patients. It's working well. Dr Anthony Arnold, Chief of Neuro-Ophthalmology Division, keeps it on top. When you're ranked "the best" the pressure is on to keep it that way. He works wonders...and he's a nice man! They are well organized in a world of "medical chaos." 5☆+ because they ARE the best.

Tim Curtis

I was diagnosed with a type of retina inflammation and cataracts in both eyes recently. As someone new to LA, finding new healthcare professionals is daunting. Despite a few gripes I’ve had with various departments at Jules Stein, I continue to be impressed with the level of clinical care—and their commitment to long term, continuous care. I found the retina team disorganized and perpetually overbooked. Be prepared to devote an entire day for an appointment—both retina appts ran 5-6 hours after my scheduled arrival. However, the positive outcome and stellar care made up for these inconveniences. On the cataract side of things, I’ve yet to make up my mind and will repost at a later day. I became a patient for this condition after being diagnosed by another ophthalmologist in Beverly Hills. While I was happy for a long-awaited diagnosis (I’ve seen countless eye physicians in Florida over the past year), I found the experience more about the sale, rather than superior healthcare. At the urging of my childhood Opthamologist in NJ, I made an appointment with UCLA. I have my right eye scheduled for surgery tomorrow. This involves many “add-ons” that we’re supposedly “not covered by any insurance payer”. I opted for the upgrades, but found the whole car dealership sales pitch to be tacky, unprofessional and irritating. This practice is likened to a car dealer imploring you to upgrade your brakes from what is just legal to a type that will save your life—of course you will buy the safer option if you are able. I was even pitched something called an “Aura”. The way it was explained was “measure twice, cut once”. This will ensure I ha e the most accurate prosthetic lens—one that would be measured for accuracy in the operating room. Sounds like a fantastic idea—at an optional $900 price tag. I opted for it. The staff involved in booming the procedure were a bit brash. While I had insurance, this fell on a day when I was waiting for my cobra administrator to retroactively reinstate coverage. This happens. The coordinator was attempting to not only cancel my pre-surgery evaluation, but cancel all scheduled surgeries. Fortunately, they allowed the benefits administrator to explain, and reluctantly “sat on the claim” for a day until coverage was restored. The lower ranked triage surgeon routed me to an appropriate surgeon deemed appropriate for my specific needs. I was very pleased with both surgeons thoroughness, care and plan of treatment again, the up-selling wa off putting, but handled as delicately as these things can be handled. Tomorrow is a big day. If all goes as planned, I’ll have my vision restored from legally blind to something better than I’ve ever had in my entire life. Healthcare is a rough road. I believe they are providing superior care—light years beyond what’s in accustomed to. (To be continued).

Robert Richter

Dr. Jean-Pierre Hubschmann. Following cataract lens replacement surgery by another doctor, he performed a Vitrectomy (flush out vitreous humor) to eliminate a mass, left behind by the cataract procedure. The procedure was fascinating to watch under local anesthetic. His team is excellent. The result was totally clear vision. High praise for Dr. Hubschman.

Doc Hubbard

They literally saved me from going blind.

Mary Varela

Outstanding proffesional medical services. The very best in the field.

Susan DeLaurier

Best in the WORLD

Molli Robledo

I have been going here since I was 2 yo , I am now 20 and they have taken very good care of me through all of my 11 eye surgeries. They are there to help and they do an amazing job at doing so.

Peggy Nichols

Dr. Demer seemed competent but his operating staff was FAR from professional. They laughed and talked incessantly thru the whole procedure. They turned on classical music for me but I couldn't hear it very well thru all the chit chatting. Dr. Demer had to shush them but they went back to talking. One attendant that washed my eyes twice let it flow directly into my eyes. It stung bad. The other attendant that was afraid I would touch my eyes vigorously wrapped the hospital blanket around my hand, to prevent me from raising my arm. I follow directions, carefully. There was no need to restrain me. Another attending intern spoke to me, about 2 feet from my face, very loudly as if she thought I was either deaf or stupid. Very insulting. I am an intelligent woman.. I may be middle aged ( 60's) but I am quite alert. The whole experience was awful. Teach these students something about patient care. It's common sense and respect. Even though Dr. Demer seems to be a brilliant doctor. I liked him very much, his operating room staff was horrendous. As well as the intern pre-opt that spoke to me like I was an invalid. Insulting! Shocked me.. the whole thing. I would never go back.

Dick Rai

Awful customer experience. Wait hours and hours for a mediocre pretentious doctor unable to get their own practice. They make it hard to choose between permanent eye damage and having to put up with their rude unwarranted delays. U will wish you were dead rather than go through this horrible experience.

Samanda Ruz

This is the most horrible, unprofessional, condescending, rude UCLA DEPT I’ve ever encountered. Literally only one person was kind and sensitive to our needs. Their scheduling DEPT is useless starting with Eva and manager Chris. Both myself and doctor left messages for almost 3 months after signing surgery consent and not one person returned my calls or responded to doctors request until I called patient affairs and advised I was going to put in formal complaint to county and medical board. Never an apology to my dad and they acted so nonchalantly about the whole issue like they can’t be bothered. Horrible experience and never again. Opthomologist dept at UCLA is the worst. Even receptionist feels entitled and as rude as the rest. Not sure how long this has been going on and why UCLA still let’s it happen

Sohyung Lee

I’ve been having a red eye for 6 weeks and it’s really itchy, makes eye mucus, and really red. When I went there I waited for 2 hrs to get a lab test. A doctor said she will tell if it’s bacterial or viral so that she can prescribe a proper medicine. 10 days after I couldn’t get results. I called everyday then they said wait until they call me. I messaged the doctor in myUCLAhealth then she said just “negative” and just gave me oral antibiotics, which wasn’t help at all. I think they lost my sample because I’ve just found in my medical history online, they mentioned I got “genital swab for lab test” when I actually got “eye swab”. I don’t believe my result.

Up the Hill

Best eye institute in California.

Cynthia Hlavac

Dr. Steven Schwartz not only left my left eye with a permanent blind spot, but destroyed the scaffolding to hold a permanent lens implant when I was to have a cataract removed. He treated me with complete disrespect, made statements regarding my mental health, bad-mouthed other ophthalmologists in LA, made inaccurate statements about me in my medical notes, did not follow through with an optometrist for after-care of his surgical mistake, & at my last visit on 5/5/2021, he told me not to come back to his office as there was nothing more he could do for me as my inner eye problem was now not his problem. I now needed an “outside eye guy!” And, he stated that the reason the blind spot remained in my left eye was because I failed to have the correct prescription for glasses. Dr. Schwartz’s surgical error has not only placed my career as a physical therapist on hold, but his statement that I can “drive with one eye in CA,” was another example of his disregard for me in that I wouldn’t want to risk an accident that could damage the site in my right eye, but could also injure others. As a medical professional myself, and married 31 years to a retired MD, I am truly sickened by the treatment of an MD with Dr. Schwartz’s position at Stein Eye Institute!!

Matt Chase

The care is great, but why make an appointment? Despite having scheduled appointment times, we routinely waited 2-3 hours to see the doctor...and then spent about 5 minutes with the doctor. How are they running 2-3 late by 10:00 am when they open at 8?

Armando Sanchez

(Translated) I accept this place because this place is where the best specialists for your eyes are (Original) Yo recpmiendo este lugar p0rque este lugar es donde estan los mejores especialistas para tus ojos

Irma Saiz

Yes they may be a bit busy at times not always. Depending if emergencies come up then I truly understand. However, had it not been for the attentive and not rushing into any harsh decisions regarding my situation by my Jules Stein Drs. Which I was told by 2 other drs that I would lose my eye. By the Grace of God there happened to be a young intern visiting at the same hospital I was at and asked if I would go to Jules Stein Eye Institute where he was an Intern Training. Told me he knew Drs there that would be able to help me. After being in the hospital 21 days and every 3 days they would slice off pieces of my cornea at the hospital I was at. I checked myself out that same day and the next day went to Jules Stein. So if I could give a 10Star I would. I’m on my way to getting my vision back again. Plus my white eye cornea is black again. You can’t tell I was completely blind in that eye. THANK YOU, JULES STEIN EYE INSTITUTE

Kevin Hayavi

I’m a physician and medical doctor myself. So I write this with a lot of knowledge about medical field. I went to Jules Eye Institute after being diagnosed by my doctor with cataract in ONE eye. I went there to see the ophthalmologist to schedule cataract surgery in a “world class facility “. First when I called to make appointment, they said I have to see a low level optometrist for screening visit. Then on my second visit I can see the ophthalmologist in Jules Institute. I told them I am a doctor myself and I have been already diagnosed by an ophthalmologist with cataract. The receptionist said that’s the protocol. So I decided to follow protocol. I went to my appointment, saw the optometrist, he said what I already knew. He also said I should get my other normal eye done even though there’s no cataract in order to “match the lens and image”. I was still ok up to this point. Then I got a quote for both eyes for 6K out of pocket even though my insurance would pay for surgery (my deductible and out of pocket had been met for year).They basically added some stuff like laser and up graded Lens that’s not covered by insurance. Then they gave me an appointment for second visit in 2 months after my initial visit and surgery date 4 months later. Next, I called another ophthalmologist, got in within 2 weeks for appointment, and scheduled my surgery soon after. He said don’t touch your other eye for now. It’s fine. He charged me 40% less than UCLA for all the upgrades. I got my eye done yesterday and super happy.