Reviews of Willingdon Heights Eyecare Optometry (Ophthalmologist)

Jonathan Yee

True professionals. Great selection of modern glasses along with an awesome staff as well. Eye Doctors are friendly and very detailed in determining vision problems. Highly recommend this business.

Julia Lee

I got my first pair of eyeglasses ever last month at WHEO. This was my first experience of having to wear prescription glasses and the staff were just amazing! They are super friendly and were very helpful and patient with me while I tried on what seemed like a hundred frames. There was never any pressure to sell and I didn't feel rushed to make a decision. The space is also nicely designed and they have a great selection of frames and brands. I'll definitely be back for some sunglasses!

Jennifer Fenech

Highly recommended . Very thorough exam and super friendly and professional service from Dr. Strong and his staff. Very clean and modern clinic too.

Avery Todd

Everyone at Willingdon Heights Eyecare is so friendly, extremely knowledgeable and helpful! I’ve only had great experiences here. I would highly recommend Dr. Strong to anyone that is looking for a great optometrist ☺️

Scott C

I've been putting off my eye exam and getting glasses for awhile. After asking around and researching local optometrists, I decided on Willingdon Heights Eyecare Optometry and I wish I came in sooner. Dr. Strong was professional and thorough, explaining all stages of the examination and answering all of my questions. The staff was patient and friendly with the frame/lens selection. I always felt they were taking care of me and had my best interest. Now that I need glasses, I will be returning as a customer every two years and I highly recommend WHEO for all your optometry needs.

Shae Rea

I live close by and I thought I’d give this place a try. The booking experience online was super easy and well laid out. The staff are so kind and friendly. Despite it being a bit busy I was greeted immediately and didn’t have to wait long to be helped. I saw Dr Nelly Kim and she was wonderful! Very smart, sweet and personable! If you’re looking for a new optometrist, I’d definitely recommend.

Katie Pretty

Beautiful office and the staff are wonderful. Dr Strong was fantastic and very detailed. Excited for my new glasses!

G K

Dr. Strong is very knowledgeable, kind, professional, and great with kids. My little ones, 5 and 2 years old loved getting their eye exams. The clinic is beautifully designed and we'll definitely keep going back to Willingdon Heights Eyecare Optometry!

Corrie Okamura

I saw Dr. Tyler Strong today for an eye exam and had a very positive experience. I found him and the other staff to be very friendly, knowledgeable, and extremely thorough. The facility is beautiful as well.

Hoda Rashedi

Very friendly staff. Got an appointment on the same day and the Dr carefully listened to all details I was concerned about.

Frantz Nelson

Dr. Strong is a down to earth professional. It became evident quite quickly that he cared about his profession. He knew what he was talking about, but furthermore, you could tell he loved what he was doing. He took the time to go over everything with me. He made sure I was well taken care of and even followed up later the same day with additional info, which turned out to be quite useful. There's no question that I'll be going back when the time comes.

Kimberly Calayag

Dr Nelly Kim was amazing. She is patient, kind and answered all my (many) questions. Will be bringing my daughter to see her too!

Manya Huang

Wonderful staff and a great team. Dr. Nelly Kim and Dr. Tyler Strong are friendly, awesome and super attentive.

Jessie Ching

I had a problem with my glasses I purchased at another optical centre and was able to pop by last minute to get some troubleshooting done! Chelsea is FANTASTIC and was so patient and kind both over the phone and in person. She walked through all my options and was able to make some temporary fixes on my frames to help out with discomfort. Super modern inside and great customer service! I'll be making a switch over to getting my vision stuff done here in the future!

Markus Akert

Wow! Great service, friendly, competent, accommodating. Will be back...

Edgar Morales

really friendly and informative. i had some concerns and they answered all my questions in a very friendly matter. I'm also a very indecisive person but they helped me pick a set of frames that i keep getting lots of compliments on. I get so many compliments i might just have to switch careers to a glasses model or something

George Bradley

I saw Dr. Strong and my wife saw his partner, Dr. Kim, this week for our bi-annual eye tests. I must say, we got the best and most thorough eye tests we've ever had. We just moved to the neighborhood last year and were looking for a really good Optometrist, and we found one. This place has earned our business now for sure. Both doctors took their time to test our vision and explain the results, and their entire team is very pleasant and professional. Highly recommended.

Sanaz Rezaei Mortgage Team

Dr. Strong is one of the best doctors I have ever seen. He is kind, caring, genuine and knowledgeable doctor. He takes his time to review and explain all details. Highly recommended.

Sandeep Grewal

Dr. Strong is amazing. He is very patient and thorough every-time we bring our kids in for eye exam appointments.

Jhem Dela Cruz

WHEO was amazing to me and my husband! We would definitely recommend them to everyone. Thank you Waseem for trying to find ways on how to help me with my dental loupes! you absolutely went above and beyond! thank you guys so much!

Jenny Morgan

I've been wearing glasses for over 20 years so I've been to countless optometrists over the years. I've really enjoyed my visits here. The space is clean, contemporary and well thought out with the decor details. The staff are very professional and friendly. Dr Strong is very thorough with his examination. I've also brought my 9 month old daughter here and he was great at keeping her engaged to sit still for the exam.

Amanda Chu

Visited Dr. Strong for the first time and i'm so glad I decided to go to him. He is so friendly and thorough, such a pleasure to have as a doctor. His clinic is super clean and I felt very comfortable.

Mattea C

I personally was not sure how this was going to go, I literally just searched “eye care” around my area, and this placed popped up!! And I was NOT disappointed!! Such a great team, very thorough eye exam, and everything done with such care!! Glasses arrived right on time, and have absolutely no problems. THANK YOU SO MUCH :)) you guys are the best!!

Pearl

Everyone here is so friendly, knowledgeable and professional. The space and decor is gorgeous. My eye exam was thorough and efficient. Dr. Strong was able to address an issue with my eye that was deemed as negligible by previous practitioners. But now that it’s actually been addressed, my prescription makes everything SO much clearer, better than I’ve ever seen before, actually. I also got my glasses here, and Waseem was wonderful. It felt like a VIP experience. I grew up wearing glasses, but I’ve never received this kind of top-notch service before. He’s so knowledgeable and made all these adjustments to my glasses to ensure that they fit just right. Thank you for such a wonderful experience, Dr. Strong and Waseem!

Laura Zayas

(Translated) The Dr. was very kind and very professional, he checked my eye meticulously to rule out any inconvenience since it was red for a month and no type of drops helped me to improve, totally recommended! Also the reception staff was very friendly and helpful! (Original) El Dr. Fue muy amable y muy profesional, me reviso mi ojo meticulosamente para descartar algún inconveniente ya que lo tuve rojo por un mes y ningún tipo de gotas me ayudaba a mejorar, totalmente recomendado! Además el personal de recepción fue muy amable y servicial!

Leo Karlovskiy

Visited this place to get my eye exam done and ended up buying glasses with them. The friendliest stuff, everything was handled with great care and attention to the detail. While trying a few pairs of glasses, I was helped by Waseem, who was very helpful and patient with me. He walked me through all the brands they have and advised on some models that were in my price range as well as in my interest. Overall great service, highly recommend!

Jeff W

Very professional, very clean, modern office. I saw Dr. Strong, all the staff was great.

Amber Findlay

First visit with Dr. Strong. He was very throughout, professional and explained everything great. Office is clean, beautifully decorated and all the staff were very friendly. Would recommend to everyone!

Klaus Rathe

Extremly professional and client-focused operation, the service is simply stunning. Highly recommended!

Louise Kim

I’ve known Dr. Strong for over 11 years and he is very kind, patient and knowledgeable. Willingdon Heights Eyecare is perfect for the whole family - Dr. Strong is so great with kids. The office space is welcoming and stylish. I also love the selection of eyeglasses - from Chloe, Tom Ford to Raybans, there is something for everyone. I would definitely recommend Dr. Strong and his team.

b p

Great neighborhood optometry clinic! Took 2 young children and myself for eye exams and was very impressed by the clinic and the staff. The staff were very knowledgeable and friendly, they took the time to make me and my children feel welcome. There is a great little spot off to the side for the children to read and play with some toys while they wait for eye exams. Dr. Strong was great as well - very personable and genuine as he took care to thoroughly deliver the eye exam and explain each step carefully. He was also really good with the kids. I felt confident that we were in good hands. The clinic itself was thoughtfully laid out and had a great selection of eye wear as well. Everything was clean and tidy. Highly recommend a visit if you’re looking for a eye care team! (Free Parking accessible through the alley behind the clinic).

Ciprian Stan

Welcoming, honest, thorough and efficient. Dr. Strong spent about an hour doing my eye exam and gave his honest opinion at the end, without jumping off to prescribe eyewear. My appointment was on time and I noticed that it was well organized as most information was requested beforehand.

Dr. Drew Jamieson

Excellent location and well laid out state of the art facility. Staff was welcoming and Dr. Strong performed a very thorough eye exam. He is highly knowledgeable and the entire process was great from start to finish. Would definitely recommend you check them out for all your eye care needs.

andrew midtskau

Friendly, clean, great service

Hannah Beads

Dr Strong is very friendly and gives an extremely thorough exam. I felt very comfortable the entire time. I know I was in good hands and can trust him with my eye care needs. Will definitely be back in 1 - 2 years! Edit (08 JUL 2020) : I came back for another appointment with Doctor Strong and can confirm that this office is taking cleanliness very seriously. Everyone, including patients, is wearing masks and all surfaces are frequently sanitized. I felt very safe and comfortable, despite the pandemic.

Steve M

Dr. Strong and the staff are excellent. Always very pleasant to deal with. I highly recommend WHEO for all your optometry needs!

Frank Hannig

While waiting to see an opthalmologist our family doctor suggested looking for a local Optometrist for a preliminary eye exam. Recently reopened and just down the road from us with the most enticing window displays, we decided to get our eye examination here. We were amazed at the extensive testing they performed in a very professional, safe and affordable manner. We have subsequently cancelled our Opthalmologist referral with family doctor and will entrust Dr Kim and her referral network for any additional eye issues we have.

Mitchell Lee

I have purchased frames/lenses and contact lenses here. I have also had an eye exam with the Optometrist. This place is great. The staff are extremely kind, polite and professional. One of the best eyecare places in the city.

Orla O Roarke

I went in for a general eye check up, and received a thorough and efficient exam. All staff were friendly, and the clinic is very modern and stylish.

AMIN VELJI

Dr Strong saved my eye, He did a thorough eye check up and told me I had an Retinal tear, he went out of his way and booked an appointment with a specialist and I had my laser surgery done, otherwise it would have been too late and I would have had a permanent vision loss, Thank you Dr Strong

Jason Kelly

My wife and I recently had an appointment at Willingdon Heights Optometry for long-overdue eye exams and we could not have been more impressed by Dr. Strong and his team. Everyone was incredibly kind and helpful, and Dr. Strong was such an articulate, diligent, and thoughtful optometrist. We were very happy with the whole experience, so I highly recommend them!

Les Lau

Needed a somewhat urgent eye exam and Dr. Strong was able to fit me in first thing after a long weekend. Dr. Strong was very thorough and professional. I will definitely be switching over to Willingdon Heights Eyecare Optometry.

Kaira Torrecampo

Went in because I was due for an eye check up and it was one of the easiest and smoothest eye exam I’ve had in a very long time. The receptionist was one of the nicest people I’ve ever met answered all of my questions and concerns. Dr. Strong was very friendly and patient and explained everything thoroughly. Inside the office was beautiful and bright and clean. One of the best experiences I’ve had in a long time. Would not hesitate to comeback and recommend them to everyone.

Ali Walizada

Great staff and service! Highly recommended!

Mike Boyle

I am so impressed with ALL the staff at Willingdon Heights Eyecare! They are very professional, yet caring. They are genuinely concerned, that they have met all my expectations. It has been a relief and a pleasure to become a client (patient / family member). They out performed all expectations!

Emma Nguyen

Everyone was very nice and attentive (and kudos to the guy that helped me pick my glasses! he was so so helpful and patient!) Dr Strong was very kind and knowledgeable as well! Def recommend!

Eilleen V

Dr. Strong has been my family optometrist for many years now. He is extremely knowledgeable, very thorough and his bedside manner is excellent. You can tell he genuinely loves what he does and cares a great deal about his patients. Highly recommend.

Nick

Dr. Strong is very professional and knowledgeable. He takes the time to explain in details the results and always provide valuable alternatives and insights. The clinic is new with great equipment, I'd totally recommend this place!

Metin Yorulmaz

I went several times to change the nosepad of my glasses, they were always greeted with a smiling face and changed for free. I am grateful to them.

Catherine Deacon

This was my first time seeing Dr. Tyler Strong. The exam was very thorough especially considering the history of my eye issues. He explained everything in detail which put me at ease. I would highly recommend his services. Also the showroom of glasses was very nicely done. It definitely had a trendy feel about it unlike most optometry offices.

Shelley Chin

I had an urgent eye care concern that needed immediate attention. I emailed Dr. Strong and he immediately booked me an appointment at my convenience, staying beyond the store hours to ensure that all my concerns were met. The eye exam that I received was extremely thorough and carried out with very new and high tech equipment. I was helped by a team of wonderful staff members who were specialized to help me through each step of the way. Being in the medical field, I had many questions for Dr. Strong and he took the time to answer each and every one of my questions, he is very knowledgeable. He is professional and kind and has excellent bedside manner. By the end of my appointment I felt comforted knowing that my eye concern was resolved and I also felt well taken care of by Dr. Strong and his very friendly staff. The store itself was absolutely stunning. Beautiful interior with a great selection of equally beautiful eyewear. I was impressed with the entire experience! I highly recommend Willingdon Heights Optometry.

Marian Wilson

Just the very best. Dr.Strong is very knowledgeable, patient and kind. His staff is so helpful. Cannot recommend them enough. The office is a work of art.

A G

Great eye doctor! Very positive experiences.

Dania Robinson

Dr. Strong and staff were all 5 stars. Everything was very thoroughly cleaned and disinfected.

Sam Lee

I had an issue with my eye and needed to get it checked out immediately. Dr. Strong saw me the very next day and was able to diagnose and provide a treatment plan. He was very thorough, knowledgeable and patient as he answered all my questions. The staff is very friendly and helpful. And, the clinic is very cool and the selection of eyewear is very stylish. I highly recommend Dr. Strong and this clinic.

May J

Highly recommend Dr Strong. My partner and I are very happy to have found an excellent optometrist. I've been to many and yet to find a Dr who is as good as Dr Strong. He is an optometrist who definitely puts patient care first and foremost. Very thorough with exam, caring, articulate, and professional. I wear contact lenses as well as glasses and have somewhat more complex issues with my eyes, in which he took the time to address and made appropriate recommendations. During these Covid times, his office, staff, and procedures are top notch with safety protocols. I had a full exam with contact lens fitting. Will be back for follow up in a couple of weeks . We saw Dr Strong when he was on the North Shore where we live, but glad he is now in his lovely new office in Burnaby. Clean, bright, comfortable environment with friendly and efficient staff! We have extended family members seeing him as well through recommendation and glad to have Dr Strong as their optometrist too!

May U

I recently had an appointment at Willingdon Heights Eyecare Optometry. Working in health care, I was having to wear goggles on top of my glasses as part of my PPE, which was very cumbersome. Thankfully, Dr. Strong and his team were able to make me a pair of prescription goggles. I was impressed by the selection of goggles I could choose from. Dr. Strong was very professional, kind and knowledgeable. He took the time to answer my questions and to make the appropriate adjustments so the googles fit perfectly. I get a ton of great comments on my goggles from both colleagues and patients. They’re not only stylish but also comfortable to wear for 10-12 hours a day. I highly recommend getting a pair of prescription goggles if you’re having to wear PPE for work. Not to mention, the clinic is beautiful and extremely clean. I highly recommend WHEO and will definitely be coming back again!

Eugenia Flores

They are friendly and easy to talk to. They helped me find really nice glasses that was in my budget and they fit much better then my old ones

Kelly L

These guys are the absolute best. Everyone is so kind and helpful and doctor Strong is such a sweetheart. Everyone is a genuine pleasure to talk to and they take covid safety very seriously. Definitely my favourite optometrist office of all time

Pamela D

The team at Willingdon Heights Eyecare is outstanding! I brought my mom in for an eye exam and Dr. Strong was incredibly thorough and very kind. From the eye exam to the frame selection - we were well-taken care of throughout our entire visit. The selection of glasses is impressive and the store itself is designed beautifully. I highly recommend this practice!

Bahman Esmailzadeh

Puzzled to have an a experience so different than almost every one here. The staff treated us with such bad manners that we wondered if Google is doctoring the reviews. Perhaps there has been a change of management or there are new staff?