Reviews of Vision Source Eyecare (Ophthalmologist)

Bob Omer

My reviews are usually one star, highlighting negative experiences. But Vision Source was a very positive experience. The staff was friendly & welcoming. Christina provided prompt, courteous service. I can easily see why Vision Source is the number one rated optical shop in Kansa City.

Jennifer Watts

Dr. Topi was great and so was Kevin helping me pick out glasses. I would recommend them to anyone.

Abdul Alothman

Great doctor but bad staff.

Lorena Lopez

I have worn glasses forever and always use my state insurance. I recently got a new insurance and this place was on the list of where i could go, i walk in and make sure that my insurance was accepted here and aak if i can get glasses ..mind you i had already got an exam.and contacts months earlier...the tall older male that helped me.seemed as if i was just a bother. Dusted off some old cases of lenses that were in a cabinet, said i can chose from here and walked away. I will say the woman that was there so nice and helped me pick a pair that fit my face and waa just full of life. The man then took the glasses i chose and said it will be ready two weeks. Two & a half weeks later i call asking whats going on and he says he has to find out whats going on with my order because he doesnt know what he did with it or if it got lost in the mail and when he figures it out he will call me. Uhm..okay. 3 weeks later, still no glasses or phone call. Definitely wouldnt recommend this place. Ill stick to going to walmart optical lol or Americas best. Tried something new & it was a disappointment.

Ryan Hovendick

Wonderful customer service! Hardly had a wait at all and the staff was super helpful, especially my optician Christina! She really went above and beyond helping me.

Wilson Welch

The Dr not only was patient with my very bad eyes, she informed me of a federal program that got my contacts at almost no cost to me! I thought the team at the desk were great. as well. I didn't care for the gentleman who was "selling" the glasses as he didn't seem to have any interest in helping me, but I wont count of stars for 1 dude on a bad day. I'll see them again!

Daniel Fowler

Dr. Topi saw me on a last-minute basis after I was hit by some drunkard coming out of a Donald Trump rally (to be clear, I was standing outside with the Press, *he* was in the rally). Anyway, Dr. Topi provided a thorough examination, and was able to determine - using the very same retinographic device that another reviewer complained about - that a "freckle" in the exact area of impact was nothing of concern to long-term eye health. True to her diagnosis, my symptoms have cleared up remarkably in the last two days. Thanks! P.S. Don't let Dr. Topi's graduation certificate saying "2015" leed to you judging her experience and skill prematurely. She has proven herself highly-experienced, thoughtful, and very knowledgeable. I've had eye problems my entire life, with three eye surgeries. One for congenital esotropia, and two for further strabismus corrections. Dr. Topi provided insight (zing!) on all sorts of aspects of my condition that 30+ year veterans in the field had either not known or failed to share. I confirmed these insights later on, as well, when speaking with a veteran ophthalmologist.

Kevin Bjurstrom

I am not typically one to write a review. But, I feel that I must as a warning to others with VSP insurance. We chose this practice because they are listed by VSP as participating in the Premier program, which means we would maximize our benefits. Both my spouse and I went in for an exam and each chose a single pair of glasses. Our combined out of pocket was almost $500 and neither one of us ordered anything special. It is now day 52 and we are both waiting, yet again, for our glasses to be returned from the lab - simply completed as ordered and undamaged. Once our glasses do come in, we both have additional issues with the order as yet to be addressed. Will we continue to bring our business here? Would you?

Bridget Lowe

Christina and Dr. Bales are amazing

Gien Lotus

Love this team, super helpful, knowledgeable , and fun.

William Edwards

I wish I had read the negative reviews before going because they seem to be accurate. I went in to refresh my glasses and sunglasses. I started with the exam with Dr. Bales. The exam took a suspiciously short amount of time and it did not conclude with a "clear" view of what my new prescription would look like. The new glasses took 3 weeks to come in (apparently if their frames aren't in stock, they take much longer). When I went in, I could tell immediately that something was wrong with my new prescription as it was worse than the glasses I came to replace. All three of the new pairs I bought (readers, sunglasses, and regular) were wrong. The next day Dr. Bales gave me a 2nd exam. During the exam she suggested that the reason the new glasses didn't seem right was that either (1) my eyes changed again in the intervening 3 weeks, or (2) I gave inaccurate answers to her questions (Is 1 better than 2. Is 2 better than 3, etc.) Then she accused me of badmouthing her to her staff saying, "I know you told my staff that I did something wrong. But I didn't do anything wrong." I corrected her saying that I told her staff that she never showed me a "clear" image using the in-office testing optics in the 1st exam but she did the 2nd exam. Then she kind of fake apologized again but it was clear that she found me to be a giant PITA. I know what it's like to be starting out as a new professional and sometimes a little experience can really improve a person. Dr. Bales is a relatively new optometrist (2016). But Dr. Bales did not seem open to the possibility that she rushed my first exam which leaves open the question of whether she might learn from the experience and avoid the same mistake in the future. After insurance, Vision Source billed me for $1100 for the three pairs of glasses. You kind of hope that when you go to a boutique place that you get special treatment to justify the higher prices. I'm still out the 1100 and, almost a month later, do not yet have a working set of glasses from Vision Source. I trust that I will eventually get some workable glasses. It's too bad. I really wanted to support a local small business in the Crossroads. Update-after I posted this review, Crossroads Vision Source responded by posting a rebuttal to my review that included information from the eye exams. The Optometrist wrote, "When we saw you today for a glasses check to make sure that you received the prescription that optimized your visual acuity; the doctor asked you a few questions regarding your vision to make sure there was not anything medically causing the prescription to be different. The doctor spent time today thoroughly rechecking your prescription and it was found to be different-- This can happen for a number of reasons (which the doctor explained to you.)" Keep that in mind before you post a negative review about Vision Source. You may find yourself reading about your own exam on Google reviews.

Aerin Stein

This is a review only for the optical shop section of the business. I have my eye exam done at a specialist because of a medical problem, and their practice stopped selling glasses, so I needed to find a new place to get glasses made. I took a look downtown, for the convenience, as I live downtown. Despite the bad reviews, I thought I would give them a try, so that I would be able to walk to an optician in the future. Big mistake. The shop seemed nice enough, when I first walked in, but after speaking with Ryan, it turns out that they didn't have a single pair of frames that I was interested in trying on. He set me up with a few pairs that were "similar" to the one I was wanting and tried to up sell me on whatever brand they had in their shop. I just asked if he could order the one I wanted and I would cross my fingers that they looked good. The shop didn't have a problem ordering them. I wanted Transitions in the glasses, so they got a bit of an up sell, but because of it, Ryan said I could get a second pair of lenses for free if I purchased the frames. I opted for a pair of sunglasses, again, one they didn't have for me to try on, but they were able to look it up in their system and order it. So we were all set, on August 22, 2018 the order was placed in their system, and they quoted me 7-10 business days, except for the sunglasses, which were going to take about 15 business days longer, but that was fine, because I was only really needing an update on my regular glasses. I got a call the next day and Ryan figured out how to get the sunglasses even earlier, great. I don't hear anything for a week, and decide to call the office the day before Labor Day weekend, just to see if anything was in before the vacation. The sunglasses were ready, which was surprising, considering they were supposed to take longer, but nobody thought to call me to let me know. When I went to pick the sunglasses up (again, super convenient being downtown) Ryan told me that my glasses would probably be in the afternoon shipment that day, or the next. I give a day after Labor Day, and then start calling to see if the eyeglasses are ready for pickup. No, not ready, and no other updates for a week. I left messages on the office voicemail and didn't get a response for more than a day, so I decided to drop in, and the glasses weren't ready, and I was told the manufacturer broke them. Until the office called the manufacturer to check up on the glasses, they just sat in a "broken" state without being remade. A few days later, I call again, leave a message, no callback. Walk over again, they told me that the lenses were put in the wrong eye. I asked to speak to a someone higher up in the company, as they were now past their quoted time. I received the number of a "manager" at another store, who immediately said they wouldn't even be able to look at anything until the next day, because it was 4:30PM and I would get a call back first thing in the morning. The next day, I never get a call from this "manager" so I try the number again. It seems that this "manager" Kris was dodging my calls by making another employee answer her phone, and still not returning any messages left that day, either. At this point, I began asking for a refund at every step of the way, and Ryan refused to issue a refund. He assured me that the glasses would be ready the third week after ordering them, and that he would go drive to the manufacturer to pick up the glasses the moment they were ready. Ok, that would have been fine, if they ever became ready. Another week passed, still nothing except "Maybe Tomorrow?" No call back on that Friday, so nothing until Monday again. Very frustrated, I walked down to the store one last time on September 17, 2018, a month after ordering my glasses, and was told that they were still not ready, and was finally able to get a refund. Trust the poor reviews, I wish that I had. Downtown Kansas City deserves a better Optometrist.

Yuming

I decided to visit Vision Source Eyecare for my yearly vision check-up and contact lens prescription. I chose this location because it was close to my place of work and they allow for lunch-time appointments on certain days of the week. I made my lunch-time appointment for several weeks in the future and got friendly reminders and a courtesy call as the appointment day drew closer. The appointment was fast and easy. I checked into the location, filled out some paperwork, and was promptly seen by the optometrist with little to no wait. The exam lasted for about 30-45 minutes. During the exam, I had expressed dissatisfaction with my old brand of contacts due to dryness at the end of the day and asked about her thoughts on Lasik. She offered to recommend a few surgeons to me, which I turned down. The optometrist also suggested a different brand of contacts, Bausch + Lomb, to try and provided me a sample pair. She informed me that if I didn't like this brand or was unsatisfied, don't open the boxes I order and I could bring the contacts back. I was given my prescription and an option to purchase my contacts. She also informed me of a rebate on these contacts. I decided to purchase the contacts with that offer and the assurances she provided me. After trying out the contacts, I immediately experienced the same dryness of the contacts at the end of the day. I was discouraged and explored other options, namely Lasik, and decided to move away from contact lenses. I left the lenses I ordered unopened, did not submit the rebate, and kept the receipt so I could take them back. I contacted Vision Source Eyecare to return my contacts and was shocked to find out that they did not actually take refunds on contacts even though it was within 30 days of my exam and ~14 days from when I received my contacts in the mail. There was a misunderstanding regarding what the optometrist said and what was meant. The policy was that I could bring the contacts back and switch it out for a different brand, not for a refund. I was quite upset as that was not my understanding. However, after a few phone calls, the owner of Vision Source Eyecare gave me a call and informed me that he was working on revising the policy as this was not a situation they see very often. After a few days, he called me back and reassured me that he took a second look at their return policy and decided to make it more customer friendly to allow for flexibility when customers are unhappy with the product. Although I was initially upset, I am now a very satisfied customer not only because the service they provided was top notch, but they were also willing to work with their customers to resolve any issues they may have. I will be coming back for my yearly check-ups and will be recommending to my friends, family, and co-workers because of their high quality of service.

J Brown

I had a very pleasant experience here. The staff was knowledgeable and nice. I didn't feel any of the issues mentioned in other reviews.

Jessica Fisher

The optometrist took time to explain all about eye health and took time to answer any questions I had. Highly recommend.

Pat Whitworth

I have really enjoyed the convenience of the location and the excellent care I have received at Insight Eyecare in Batesville, MS. The front desk staff are friendly and very helpful. Dr. Hellums does a through checkup during my visit and answers all my questions. I plan to continue as a patient with Insight Eyecare as long as possible. Thank you, Patretia Whitworth

Timothy Lambert

So far so good . . . I went for sn adjustment and they handled it very professionally and quickly

L Strong

I have always enjoyed my visits and experience here. The staff is friendly and down to earth. I can't say enough, but if you are looking for that personal connection then this is the place to go.

Douglas Riddle

Christina is absolutely amazing!! She goes above and beyond in every way. Dr Bales always has the answers to make me feel better and definitely see better!!

Bella Foote

I had a great experience here! Everyone was very friendly and caring, and my eye appointment was efficient and enjoyable. While choosing glasses, the entire staff seemed interested in my decision and was very helpful. I had recently broken my previous pair of glasses and they was able to fix them for me so I had a pair to wear while waiting for my new glasses to be delivered. Love this place, will definitely be coming back!

Jeff Tackett

This place has gone to hell and I suspect the doors will be closing soon. No one answering the phones, no website updates, bad handwritten notes on the door saying they were closed early (during regular business hours). After a "remodel" went in to see giant cases of old dusty glasses sitting on the floor. While the staff ate their lunch and watched me browse (limited selection that can be seen in most other stores) they could not find my prescription--that had been added to their system by one of their own staff two weeks earlier. Avoid this debacle of a shop.

The Lion’s Den

I saw Dr. Bales and she was very personable and my exam went smooth. I truly enjoyed picking out frames with Christina. She knew exactly what fames would fit my face. My over experience was great. I would recommend this location.

David Cole

It was a very pleasant experience. We're we're seen without waiting long, and treated very well, not by some, but by all of the staff. And it was a very comfortable environment, not clinical at all.

David Kemper

This location is great. Special thanks to Dr Bales, Christina, and Whitney for making my care experience a great one.

Heidi S

I been coming here for the past 9 years and never truly had a bad experience. One good thing I can say is they cured my chronic headaches. Before noone would give me glasses and I was suffering from headaches and drs refused to believe it was my eyes. I came here and was given my first pair of glasses and immediately my headaches I was suffering from were gone!

Zac Owens

They called me back today and got me in for tomorrow :)

Melanie Haas

I absolutely love the team at Insight. I started going here because it was convenient to my office downtown. Then I found out that they could also see my girls, who were then 4 and 6. They treated them with respect and gained their trust by including them in the process and explaining what they were doing. SO much better than the "childrens eye care" place we had been to many times before. I had a trying time with my RX for astigmatism and they worked with me to get me comfortable. The girls have never been more cooperative for any doctor. Thank you for taking the pain out of appointments with my little ones! And thank you for being progress and well-educated. I completely trust Dr. Wegener, Dr. Schreiber, and their staff.

Myranda Coons

I have never had issues with my eyes until I went here. I needed new lenses put in my glasses because my dog chewed them. I have had no changes in vision in 5+ years, and simply needed the same prescription replaced in the frames. When I dropped off my glasses to have them replaced, the wrong prescription was put in. I had to go back to the office, where they re-checked my eyes and determined it was in fact the wrong prescription. They ordered the "right" prescription after re-measuring my eyes, and I went back to pick up the glasses. The prescription was better, but still not right. I had now been to this place at least 5 times, including the eye exam, picking up glasses two different times, and just wasted too much of my time here. I finally went to a different doctor where he confirmed that I needed to be in a different prescription - the original prescription that I had in the first place. I am very frustrated by the service I received here and the fact that I have to now re-pay for lenses that should have been fixed the first time by my optometrist. I won't be back here, and wouldn't recommend to anyone else.

Diane Allen

Great place for glasses and eye exams. The Doctor and staff are engaging, friendly and knowledgeable. They go above and beyond to ensure you have the correct prescription and the most amazing frames!

Jesse Zimmerschied

Great professional friendly service. Rameisha was a great help! :-)

Ana Maldonado

I absolutely loved this place. Everyone was friendly, skilled, and professional. I will definitely be a repeat customer! They even helped us figure out our benefits. Dr. Erin was wonderful: kind, smart, and her staff obviously like to work there, which speaks very highly of her work ethic. Thanks so much Vision Source!

Micah Starr

Moved here from out of town and desperately needed an eye doctor I could trust. After a few years of looking around, I was so so grateful to find Dr. Erin Bales at Vision Source Eyecare! The location is perfect, the staff is very friendly, and they've been able to fit me in at a last minute's notice. Highly recommend!

Andrew Hopkins

There has not been a eyeglass store that has ever been able to come anywhere close to the perfection and level of service that not only vision crossroads has come to, but Christina has been able to provide. If you need an special fit or anything more custom this is where to go. Christina’s knowledge and understanding of clients needs fit me perfectly.

Doug O'Reilly

Very nice practice and great location for people downtown. It was my second visit so they already had all of my information but they were prompt with all of my tests and got me fitted for new contacts in 30 minutes. The staff is very friendly and was able to answer all of my questions. I would recommend this practice

Cydney Conner

Great location with great staff.

Mohammed Belhadj Larbi

I had never wrote a review before and I had a dentist drill the wrong tooth, but this practice is at another level, literally the worst office ever, and not only among ophthalmologists/opticians (This review corresponds to my interactions with this office and the one in independence, Haven't used their third one). So I have been going here for about two years, the first time ever I got contact lenses which they were worth ~$500 which luckily my insurance covered, but guess what, never was able to see with them, and their explanation? Contact lenses are not for me, I better stick to glasses. Few months ago I go back to see Dr. Bales, I got my glasses prescription and went and bought my glasses elsewhere, but I couldn't see with them, so I thought VSE's optician should take a look at them, he said the prescription was right, but this other place made the glasses wrong, so I returned the glasses and decided to do another eye exam elsewhere, guess what? the new exam proved that VSE's prescription was wrong, so I went back to them with the new prescription looking for an explanation asking which prescription should I believe. so they suggested I should use the new prescription and use VSE to make my glasses, so I decided to give them a chance, boy was that a bad decision? I made it clear that I had a travel coming up in 11 days and that I needed my glasses before then and I even bought a warranty with my glasses., they said for sure you will get them because the lab is just a couple blocks away. Well, it took a month to get my glasses, (needless to say how many times I had to call them and how many promises they made and broke during that month, and to make up for that the new.manavement refunded me what I paid on top of my insurance). So a couple weeks ago I called and said I need to use my warranty for my glasses, and this time I want to add transition that I will pay for, they said you don't have a warranty because we refunded you, I said well, if you take away my warranty when you give me a refund, that's a service cancellation not a refund, plus they can't cancel a service I requested without asking me first or at least make it clear that refund will result me loosing my warranty. So they said ok, we will give you the warranty, but we will use it to give you the same exact glasses and you can't add transition even though you pay will for it, if I want the transition added I have to pay the full price for a whole new pair of glasses (Which I think is a tactic from them to make me not use the warranty because I really want the transition added since summer is coming). So bottom line, now I have to pay for a new glasses although I have a warranty for my old ones, let that sink in a bit. #This an answer to your answer# The contact lenses incidence you are talking about is not the one I am referring to (Please do your due diligence), I am talking about the one before. As far as me bringing the glasses back, you did not offer any check with the doctor which you said I declined, why would I decline and follow your even more troubling recommendation of returning the glasses? You just asked me to return the glasses and use you (which you did because you wanted my business although it was unethical to blame the other optician who made the glasses, where in fact you just had the prescription wrong in the first place). Third you quoted me at 10 days, so even if my glasses were broken at the day of delivery and you had to redo them again, it will take you another 10 days, but yet it took you a month. I wanted to cancel and you said no, we still want your business, keep using your insurance to get the glasses and we will refund you the copay. I never said I want to use my warranty for transition, I said I will pay for any other addition. You also said I “constantly” hanged up the phone, at this time I am just gonna call things what they are and say that was a shameful lie, I only hanged up one time, and that’s only because I was on the phone with you 5 or 6 times in one week and none of you were able to address my issue.

Car Free KC

I've been a client at this location since moving downtown in 2007 -- first at Insight Eyecare (they were top notch) and now at Vision Source as it seems they bought out Insight Eyecare. My first visit here was interesting. A lifelong glasses wearer, I was shocked when the doctor told me i'm blind in one of my eyes. He briefly explained what was happening but left me with a lot of questions. I went to my PCP in a panic and received a referral to vision therapy at a local place. I was in the vision therapy intake for all of three minutes before the therapist exclaimed YOU'RE NOT BLIND! YOU HAVE MONOCULAR VISION! My eyes constantly switch between each other. Both eyes can see but I can't see out of both eyes at the same time. I already knew this. But i'm certainly not BLIND! Spent thousands of dollars in vision therapy and traveled down this insane rabbit hole of visiting neuropathologists and other specialists who all came up with the same conclusion. The doctor at Vision Source refused to TRY to fit me for a prescription in my weak eye and assumed I was blind. As such, the prescription is wrong/nonexistent. My other eye needs only a minimal prescription. In reality, my "blind" eye is a +3.25 prescription but with the proper lens, I can see out of the eye perfectly fine. Fast forward a few years after the fatigue of lots of eye appointments wore off. I call Vision Source to schedule my appointment for an exam today and am pleased to find they're a listed provider at this location for my insurance company. I call and tell the woman my insurance information. She says "oh, we don't take that insurance." That's strange because this location is listed in my insurance company's directory. She then asks "Is it a Medicare or Medicaid plan?" No. "Oh okay well them we take it." .... she puts me on hold to "pull up my insurance information" but never asks for my information. She comes back a few seconds later to tell me they do not accept my insurance at this location but that MAYBE the location in Platte City takes my insurance or North Kansas City. All the providers at this location are listed AT THIS LOCATION in my insurance directory. I don't know why I even considered returning after my last terrible experience but they've lost this fellow downtowner as a client for good. Happily taking my business to KU Medical Center.

Paul Snyder

They charge for things not covered by insurance without notifying you.

tom bergin

I dropped by and looked at their selection, brought in my script and insurance info a few days later, they ordered the glasses and said 7-10 days, 7-10 days later I got the email, dropped by and picked up the glasses. Everything was pleasant and timely. I had no problems at all. I plan on going back for another pair as soon as my frame insurance rolls over in the new year.

Rose Schwab

Loved this place! Brightened my day, and I’m looking forward to getting my glasses. :)

marianegrete100

I came here twice and the staff are very friendly welcoming and clean... They even helped me with my insurance.. No waiting.Love this place won't go anywhere else

Ryan

I wouldn't recommend this place to my worst enemy. Received an eye exam and got new contact lenses and they did not give me the right prescription. I took time out of my busy schedule to go up there 3 additional times and they still didn't get it right. This is your job and literally all you do. How do mess someones prescription up 4 times?!? Up date to respnse: If you would have read my review. I said "I wouldn't recommend the place to my worst enemy" So no, I won't be sending you my worst enemies. As much as I know you would love to waste their valuable time and hard earned money like you did mine.

Gan A

I have worn eyeglasses for about 26 years; therefore, I have visited several optical offices. I had an eye exam at Insight about four weeks ago. A digital retinal scan was done. I told myself, “Good, the insurance now covers it.” I picked a pair of frames for my eyeglasses. When the bill came, I was charged for the scan. No one told me that the insurance does not cover it and if I wanted to opt out. I ignored it. Anyway, I would have opted in since I had my last one two years ago. I got my eyeglasses two weeks later. I went to Insight today to have my frames adjusted. When I was about to enter the office, I met Kevin on his way out to throw trash. When Kevin came back, he went straight to me and asked what was wrong with my eyeglasses. I said the right side is lower than the left side. He went ahead and got my eyeglasses. I politely told him that he just got back from throwing trash. He said he would wash his hands. He adjusted the frames. When I put my eyeglasses on they still didn’t fit right. He said that my left eye is higher than my right that if he adjusted the frames to the level of my eyes they would be unbalanced at the temples. I had to take a closer look at myself at the mirror and on my phone because he was saying that the frames were OK. I politely pointed to him that the upper right rim is almost at the level of my eyelash, while the left is just a couple of millimeters below my left brow. He said my eyes were not balanced and that he did this every day so he knew what he was doing. I told him I was not questioning his abilities. I was just describing what the fit looked and felt to me. I told him that I understood that every person has some degree of facial asymmetry. To address my very mild asymmetry, I wanted the upper rims to be fairly of the same distance from my eyes. He adjusted the frames one more time. He said the temples were unbalanced. I said they were fine as long as the upper rims are fairly balanced. One thing I would say about Kevin was throughout those 10 minutes, he said and did all these in a studied calm. However, I still will NOT come back nor recommend this place to anyone. I want to go to an office that lets me know before doing a procedure that insurance does not cover it, that listens to the client before making a judgment, and that will take no offense when asked questions.

Angel Allen

I have been a patient of Vision Source Crossroads for about 6 years. I have always been pleased with the comprehensive eye exam, friendly and knowledgeable staff and great eyewear selection. They want you to be 100% satisfied with your glasses and are happy to accomodate any necessary adjustments. I highly recommend this locally owned business!

Matthew Spotz

So don't think the world of them they called me and I won't call them back because I don't trust them. If you would sit there and for me insurance are anything else when I get my glasses that be one thing I don't trust you at all.

Martin Blinn

I am from out of town. My glasses broke. These folks refitted the glasses in the frame. Gave it a clean and told me to come back if i have another problem during my stay. For free.

Jessica Moreno

Extremely disappointed with my experience and most certainly will never be coming back. I ordered a pair of Tom Ford glasses over 6 weeks ago and STILL have not received them. I got a phone call 2 weeks ago from Christina, the office manager informing me she mistakenly forgot to put in the order and would do so immediately and I would receive them the following week. As two weeks have now passed with no communication from anyone, I called to check on them today and Whitney informed me that they did in fact arrive a week ago but they had ordered the wrong prescription and had to send them back again to be remade. Why no one reached out to update me on the status of my glasses after yet another mistake is beyond me. It shows a complete lack of professionalism and respect. For the amount of money I spent on 2 designer glasses (and others over the years) you would think they would show more interest in their clients. Dr. Bales is amazing but sadly, her staff will have me taking my business elsewhere.

nick n

I had a great experience here! Everyone was very friendly and my eye appointment was efficient and enjoyable. Christina is very helpful, knowledgeable and professional. I will definitely be going back!

Stephanie Bjelland

I have terrible eyes, both my prescription strength and my astigmatism. I just finished my follow-up visit with them and I am very pleased with the service I received. I'm new to the area, so I was nervous going to a doctor I knew basically nothing about, and they have been very accommodating and helpful. I accidentally wrote my appointment on the wrong day in my calendar, but they still squeezed me in a day early. In addition to that, Dr. Topi literally went outside on the sidewalk with me, slides in hand, to test some contacts in real life, since conditions are very different in the exam room versus driving around outside. She went above and beyond the call of duty and I am immensely appreciative. I highly recommend this establishment.

Tawny Bush

I went into the store blind, but now I can see. The staff was extremely friendly and helpful! The store was well organized and I loved the fall display they had set up. I’ll definitely be back in the future.

Michele Smith

Dr. Bales, Brandi, Cydney and Lexi were amazing. They were helpful and patient with a smile. Thank you and so appreciative!

Cato Sims

I’ve called and left a message, sent emails, no replies. CVS optical will save you time and I was able to renew my contact lens within 15 mins at home and order them to my door. I reached out to this place multiple times via phone/email no replies. I’ll just go to cvs ! Quick and easy.

Laura Bustamante

Staff was friendly & very helpful. Dr. Burton was thorough and took his time even though I was his last patient of the day. I would highly recommend Vision Source Eyecare.

4Ever-I-Last 43verilast

Customer Service was great!!! Fast too. I didn't even know they carry brand name frames too!

Bethany Bentele

Love Dr. Bales and the staff! Great place and great service. In and out quickly and always on time.

Eric Hoffman

I will not go back to this eye doctor. Not only did my doctor mistakenly give me daily lenses and tell me they were monthly lenses, but when they asked me to come back in to confirm I had the proper prescription, I waited 30 minutes past my scheduled appointment because the doctor wasn't even there. I ultimately left without being seen by any doctor. The staff is not mean or rude, but the customer service is literally the worst I have ever experienced at a doctor's office.

Kasey Jones

******WOULDN'T RECOMMEND****** The entire experience was dreadful. Had a 30 minute wait. And The male that worked there was rude. Not pleasent at all. He was very short & abrasive towards me. He acted as if I was bothering him. I would highly NOT recommend this place to anyone.

Sarah Martin

My husband and I recently both went to Insight Eyecare Specialties and had great experiences. Dr. Schreiber took the time to explain what is going on with my vision and answer all my questions about my contacts and the best options for me. The staff also helped me pick out some great frames--they have an excellent selection!

Brian Yeager

Dr Bales Took such good care of my mom, and her eye needs.

Shane Holt

I was in and out in under an HOUR! I can't say enough things about the Front-Office staff and Board-Certified Drs/Optometrists & Eye-Care Professionals - AT ALL LOCATIONS. I've been a patient - both in the Crossroads, and most recently up North-NKC. Each time I've been treated with respect and they have always tried to help fit me into a pair of glasses that is within my budget. PROPS to Ben & Jamie for taking the time to treat me like I was on the RED CARPET while helping me find a stylish - provacative, yet "conservative" eye wear (I work in a professional atmosphere, but I'm still a bit flamboyant)... Special Acknolwedgement to Jennifer for answering all my questions about my VSP plan and how my HSA account would work (and especially for putting up with me when I was a cranky Diva). Finally - to Dr. Glass for being honest and real with me! I would recommend using these Drs and facilities to friends and family. NOTE: They are NOT Cheap - and they are NOT "America's Best" - but they are BEST Atmosphere and most professional -- if you have decent/amazing insurance at work and can afford to pay for your glasses (either out of pocket or you have an FSA/HSA) - I highly reccomend using their services - you will never be over-sold & you will be treated with respect. THANK YOU INSIGHT EYE CARE - I look forward to being a life-long patient :)

Christian Valencia

I just got out of a relationship so my day had been pretty rocky. I went to this place after work one time because I had an appointment. I thought I was late for my appointment, but they were all still so respectful and nice! They have some of the COMFIEST furniture I tell you what! I felt like a chatterbox during my whole visit. But it seemed as if the whole staff was enjoying my wackyness. I felt like Ronald McDonald! And those same great people helped me pick out some SHWEEEET new frames for my face. They fit very nicely after an hour of indecisiveness (that’s my fault hehe) because of their HUGE selection of frames. If I was the manager and or owner of this business.. I would get together an ice cream/pizza party for this team of incredible, helpful, inclusive, and overall wholesome people. I’ve made so many cool new friends and have gotten a pretty good amount of “Super Likes” through social apps because this team helped me become prepared for the world. I feel like a million bucks. And if I had that much money, I would throw an ice cream party for this staff. A very much YES in my book. Anyone who doesn’t have anything nice to say about this place, you get no ice cream unless you be nice.

Jasmin Carra

I had an appointment at 10:30 got there at 10. The eye specialist attended me even tho I was 30 mins early, everything went smooth!.. The part I did not like was when i had to pick my glasses! The guy at the front desk took out a brown box inside the cabinet, he showed me like 10 pairs of glasses I grabbed one tried it on he automatically said they looked good in me and that those were perfect! Didn't let me look at the rest because he quickly put the brown box back inside the cabinet!.. It looked like he was on a rush to get me out of there!

Mary Cirese

Dr. Bales was very attentive and kind. Staff is super friendly and wonderful to work with! Highly recommend.