Reviews of Texas State Optical (Ophthalmologist)

Jessica Tucker

Dr. Shah was excellent. Personable and knowledgeable.

monihart05

Excellent setting and service was great! Staff is very helpful and make you feel like you’re the only one there!

reedc601

Fast and friendly service

J Madd

Great service very attentive to my teenage boys and their needs regarding their eyes. Dr Rita Shah is great!

Keith Wright

This is by far the GREATEST staff. I recommend them to anyone. They took the time to make sure I understood and able to put in and remove my contacts. Can't say enough good things about this place

Tia Maxwell

The staff is very friendly and helpful. They offer suggestions and make sure you like what you choose before you walk out. Had a great experience!

Alicia Sutton

Came to the office for my routine exam and had, by far, the BEST eye exam I've ever had. I normally had eye appointments because I never feel that the doctor is able to get my prescription right; I've always left feeling that the new prescription works...just something is off. Well, Dr Reeder definitely got it right, the first time. So much so, in fact, that with my new prescription I'm able to see BETTER than 20/20 vision. The office staff was super friendly, and super helpful. They matched me to glasses that I love...which helps me tremendously because i'm not a big fan of wearing glasses. My new pair, are SUPER STYLISH. I love wearing them, and the for the first time i'm not feeling self conscious in them. The service was fast, they followed up with me, and the pricing was super reasonable. I, for the first time in my life, look forward to my next eye exam...and ONLY at THIS TSO office. :) TSO Staff, if you're reading this...THANK YOU GUYS SOOOOOOO MUCH!!!

Adrian “A.K.” Howell

I love TSO and would recommend everyone to go here. Customer service is the best and know exactly what you need. The selection and prices are awesome.

Evangelina Frederick

Awesome service

ashley burton

Good

Rudy Starr

Great doctors and assistance. Mary Lynn is the best, very helpful and sweet.

Jesus Perez

I went to buy some new glasses, the staff was extremely friendly and I walked out very happy.

Taylor Swindell

Dr. Rita Shah is the best. Very informative and extremely personable. I’m glad she’s at TSO.

Katelynn Zerante

I have been seeing Dr Shah for 3 years now and always have a wonderful experience! She is very thorough and personable. The staff are great also and very welcoming and friendly as well. Would recommend this office to all my friends and family!!

Kristy Powell

Arrived to my appointment on time and was seen promptly. The staff were friendly and efficient. I was finished with everything I needed for glasses and contacts in less than 40 minutes. Dr. Tran was great. I highly recommend this TSO location!

Jay Masta

This location was truly awesome due to the Dr and Staff members cause they truly made me feel comfortable in every way. I def recommend using this location.

Adam Garcia

All three doctors are awesome and they care about their patients. I would recommend them to anyone!

Kathy Tatmon

Dr. Rita and her staff are very thorough. I learn something new every time I go there. Dr. Rita will help you understand your eye health and provide you with the best options. I have referred two of my family members to Missouri City TSO.

Kiah Rayford

The staff at the Hwy6- Sienna location are all very welcoming and will help you every step of the way! Thank you TSO!!!!

Mike Hartman

Excellent staff. Friendly and attentive. Prompt service. They were patient and addressed all of my concerns. They took the time to explain test results and offer practical options. I wouldn't hesitate recommending them!

Gerard Barras

Very caring staff and Doctor

King James III

Prompt service and attentive personnel.

tajohnso8

I'd went to my local TSO here in Missouri City and I have to let everyone know of this great team of the office manager Jennifer M. The ladies give great customer service and they make you feel like a family member and not just a customer. Jennifer's and her team looked out for my best interest and not just trying to make sales. I think that calls for recognition and more importantly you have a group of people that's got your back . Thank you ladies so much for your help and and great customer service.

Monica Burgos

My first time visiting and it was a great experience. Staff are nice, the Nurse is super sweet and the Dr is great. They have Super cute glasses frames.

Melissa McDavid

Great staff and a wide variety of frames. I drive cross town just to get my glasses here!

Sylvia Grice

Loved Dr Shah, he was patient, helpful, and informative

LaRita Wilcher

Great experience! Friendly and professional staff! Very modern technology, impressive!

Pasha Hammond

Great service!

Victoria Williams

Staff is horrible and unprofessional. They gave my appointment to someone else. They merged my insurance information with another patient and asked me to reschedule because they were overbooked. Then I talked to someone else who said I wasn’t in their system at all. So my social security number ,insurance information, birthdate and home address were linked to someone else . Now they are just gone!!!! I’m so over this place. Then I waited for at least 30 minutes for the office manager and she never came to the phone.

Chandramouli Potnuru

Though initially I had bitter experience with this provider, they have called me and given to me an exceptional service. We just figured it out to be the communication issue, I love the staff and doctor's response this time. I really recommend this doctor to and trust more!

Mercilla Chambers

Myself and my family been coming here for years , we always receive the best service. They have a great selection of frames and they are very helpful and knowledgeable.

Nohelia Rocha

Everyone is so friendly and the doctor is very nice Will definitely keep coming

Wayne Tillman Sr.

Everyone was very pleasant, very professionals staff you have .

Kim Bean

Lovely staff!! Great personalities and work great with my 2 young fellows!!

Heather Pena

We love this place! They were great with us. Very patient and through. They really dig deep into our medical history as well as work history to be sure we had the right prescription and our eyes are healthy. Then they were patient with us and helped us choose frames that fit our face and worked well with our prescription. This was the first time for bifocals for both my husband and I and they were extremely thorough on their bifocal training with us and made sure we were comfortable before we left.

Joshua Burgess Sr

Very friendly and helpful, service with a smile. I really recommend them

Saumeen Desai

5 star experience at TSO with Dr. Amit Shah and staff. Called the office at 430 pm, and they were able to get me in on the same day. Doc was very thorough and knowledgeable. Front desk staff was very helpful in working on my insurance verification. They went the extra mile to help me out and I'm very appreciative of that.

Santania Dixon

My daughter and I had a wonderful experience here the staff was very helpful. Glad I found this eye dr.

Gale Ingram

The staff is always friendly and genuinely caring. The service is never rushed and everything is explained by the doctors. Kudos to the new Dr K...she is a perfect addition.

Davion Parker

Great experience

Apurva Parikh

Everything went smoothly - service was great and everything turned out great. My wife and my son all go there and everything has always gone perfectly!

Ron Lacewell

Excellent visit! Friendly, knowledgeable staff! New contacts are perfect and latest in bifocal technology.

Laiju Abraham

Dr. Rita Shaw is a true, personable, but professional specialist. She is very knowledgeable and honest in her assessments and treatments. She and her staff are courteous and consistently exhibit professionalism, customer-oriented, patience, care and concern for their patients. Their teamwork is dream work. The staff once taken in, seen, and assessed at your appointment time. My family and I have been seeing Dr. Rita Shaw for six plus years. My kids LOVE her. She puts them at ease and explains everything throughly. She is up-to-date with exams and equipment. I would recommend her without hesitation. What she and her staff exhibit is what keeps a patient returning back to see them, and with excitement! They always meet or exceed my expectation.

Anaya Renaud

Such a great exam experience! Dr Shah was helpful!

Erica Naranjo

Jennifer helped me get my glasses she was so awesome and sweet and very funny . TSO told me My glasses would be ready in 7 days received them In 5 days .. They took me in the same day i called and were very patient with me. I would recommend this place to everyone!!!!!!!

Kristal Frazier

DO NOT GO TO TSO Missouri City. Their marketing practices are underhanded and manipulative. Once you have your eye exam, its pressure to buy their products. If you order lenses from another provider, they charge you for the information needed on the prescription. The entire experience leaves little to be desired. I am reporting the infraction to my insurance company.

Rodney Jones

Great staff and very friendly

D Cush

Highly recommend this high quality / great customer service eye care professional for all of your eye care needs. They care about their patients and their specific needs. The staff is great too. Jennifer goes above and beyond to exceed expectations....

Marquette R

My family and I have been coming here for years. The staff members are professional and helpful. Dr. Rita is friendly and takes time to answer questions and explain procedures. I would definitely recommend this office for your vision care.

Vqueendom Lucas

This is not where you want to go for eye care. They will nickel and dime you until you scream out loud. On my 3rd visit of complaining I was told my lenses were put in the opposite sides. My right lense was placed in the left and vise versa. How much is seeing eye dogs?

Debora De Leon

First Time Here Loved It Very Professional and Customer service is at 100%.

Melissa Carroll

I had an vision appointment today at the Missouri City location. From the time you are greeted at your car, you automatically feel like you’re in the right place. Mary was so sweet and knowledgeable about every single step of my appointment. Her voice is so soothing and her little chuckle gave me life. The atmosphere was that of a serene, desert-type feeling on a cool summer night...No joke! Dr. Rita was down to earth and oh so relatable. He offered several options and explained each one so that I had a better understanding. Overall, this location is where you would want to take your family. It felt like home to me!

Casandra Ramos

Convenient location and they have a good selection of frames to choose from. Ordered our glasses on Monday and they were ready for pick up on Wednesday. I’ve been coming for the past three years. Excited to bring my kiddo next year for her first check up. ????????????

Grisel Mauricio

Everyone is so nice ???? The front staff is always glad to answer any questions that I may have... and the doctors are awesome!

Frederick Mays

Great Experience ! Very friendly Staff and Doctors. I was going to another location for 6 yrs. There service can't compare to Missouri City location.

Carlos Guzman

Wonderful experience. Friendly staff and outstanding service. Very pleased with the attention received from everyone.

jaquannik F

I loved it here! Friendly staff, reasonable prices, and cute glasses!

Elizabeth Long

Had a eye doctor visit and was charged through my insurance. A month later they are trying to bill me again when my insurance already paid for the visit (I confirmed with my insurance). Horrible service and fraudulently charging. I do not recommend them. The women in the front desk are very rude and sarcastic.

Serena Brown

Yesterday, I visited the TSO in Missouri City as a follow-up to finalize my contacts. Every time I have gone there my experience is so positively AMAZING. I feel welcomed and loved. The staff cares about my well-being beyond my vision. I encourage any person who wants to receive quality customer service ABOVE and BEYOND to go to TSO. I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou. Thank you Dr. Amit Shah, Ms. Mary, Ms. Apekshah, Ms. Andrea, Ms. Mai, and Mr. Alfred. As stated on the movie Moana "You're so AMAZING".

Frank DeLeon

Fantastic eye doctors and staff!

Jennifer Rosales

Went in for an eye exam and the staff treated me very well, until I told them I was going to buy glasses online for a more affordable price. The optometrist refused to measure my pupillary distance, after knowing I was not going to purchase glasses from this office and the main receptionist was hesitant to give me my prescription. During my experience I felt uncomfortable and will not be returning.

Alexis Garcia

Love TSO. Have been coming for 2+ years. Great service even for a quick adjustment on my glasses.

Leeshawn Mcguire

Staff and physician were extremely professional! Prompt service!

JaMarie Kauffman

Amazing customer service office manager Jennifer machala

April Clark

I would recommend this TSO for everyone in your whole family! They are great with kids and adults too! The camera for the kiddos eyes instead of dilating their eyes is amazing!

jennifer carroll

I would give a Zero if I could. I scheduled an appointment for my daughter over the phone for an eye exam for glasses and contacts. The young guy I spoke with on the phone asked for her insurance information and told me that both of her exams were covered. Eye doctor rushed thru her exams, gave her trial lenses and sent us to the front desk to check out. When we got there the lady told me it would be $60.00 Of course Im confused because their office said she was covered, now theyre saying only for either/or contacts or glasses . So I just told the lady to just give me one since one prescription is covered now and she told me my daughter would have to remove the trial lenses they just gave her... (as if they can use them for someone else) Never once any apology for their employee not being knowledgeable of their services or giving false information. etc I will never refer anyone to this location

Erica Ferguson

Awesome place very friendly, helpful, and gives you great advance on eyewear! Would recommend this place to anyone. Thanks TSO

Sonya Francis

Dr. Shah is amazing! Very detailed and attentive.

toms thomas

Best place in missouri city

Chris Brown

Ample frame choice with superb customer service as a compliment. Mrs. Cheyenne was both patient and informative regarding what was covered through insurances. I am adament in my recommendation of TSO, and applaud the superb service provided by Mrs. Cheyenne.

Venus Randle

The staff is very helpful and professional. They try to ensure everyone is happy with their product!

lamb B

Very unprofessional staff! Went here to get my daughters eyes examined for the upcoming school year. Shortly after discovering they couldn't find my insurance, I hear the optometrist say to one of the staff members(joking I suppose)that she wouldn't have a job if it wasn't for her, if her name wasn't on the wall, she wouldn't be here...they all laughed!!!I didn't think the joke was appropriate or funny...Especially after seeing they couldn't locate my insurance information. Should that be verified prior to my arrival?!? Get this, I waited there for over an hour and the staff still could not locate my insurance information....Went to another location and what do you know.?!?!..They find my INSURANCE Info!!!! These people are a joke(literally)

Christopher Lakner

I experienced excellent customer service with all staff members. Veronica was excellent at helping me choose the best style of glasses and sunglasses for my style. The doctors offer technology that circumvents the need for the ol' air puff in the eyes. 10/10 will come again.

Kim Go

The staff and Doctors are very professional and friendly when you walk in the door. There is no long waiting time. My appointment was at 4:20 PM the Doctor did not rush she took her time to do my eye exam and explain my results to me. The best part is the cost for my glasses were very reasonable I ended up getting two pair.

Pleshette Laws

Awesome experience staff was friendly and helpful took my daughter for glasses and I left with a new pair as well I was able to get my eyes examined and glasses ordered all in 1 day great visit .

Margaret Rehem

Very kind, patient and KNOWLEGABLE!!

Gloria Alfaro

The staff always greets you with a smile, they are always friendly, and very helpful. I have never experienced a long waiting period here, I am always attended quickly.

Deborah McLaurin

The employees were very friendly, accommodating, and professional. I will recommend others to your business.

Ruel Wiley

We, Ruel and Janice Wiley, are writing a very positive review for one of your employees, specifically "Jennifer". She has repeatedly been professional and quite personable. Jennifer always does her best to ensure that we are completely satisfied with our glasses. We have always been comfortable with the results we have received through her assistance and recommendations. We are repeat customers because of her efforts.

William Tonthat

Receptionists (Jennifer and Mary) were friendly and helpful! Was assisted by Dr. Kakade for both a routine eye exam and contacts fitting, and she was smart and efficient. Everyone answered all of my questions and were patient witth me. Overall, satisfied with my experience. Would recommend going here

Diego Ramirez

not very helpful front desk....!!!!

Roberto Castanon

Never answer phone

trechena leonard

Great exam, Dr.Shaw is the best

marco ma

Doctor Shah is nice, and location is convenient to us, but my problem starts 1 month after our visit. After the first appointment for redness of my son's eye, we were prescribed an eye drop, and scheduled a follow up visit. The eye drop worked perfectly, and his eye was back to normal in 2 days. I called after hours, and left a voice message to cancel the follow up appointment. No reply from the office the next day. 1 month afterwards, I received a bill, charging me late fee and a cancellation fee. I called after hours (because of my work schedule) again to leave a voice message, and of course, no reply again. The next day, I called back during my work hours, spent 20 minutes on the phone with them, but nothing was resolved. They still insist for me to pay for the bill. I was asked for proof of me leaving a voice message to cancel the appointment.... After 20 minutes of not getting anywhere and having to get back to work. I just pay it anyways, but I promised them, my wife and my son (both used to be their loyal customers) will never visit their office again.

Sharon Billingsley

The Service at TSO is Amazing,the Staff actually care about your well being in your Personal Eye Care needs,and they also have a great selection of Eyeglasses to choose from.

Ariel Sanders

Love them! They have really good customer service and their glasses are amazing and trendy!

Ricky Lowery

Excellent service, clean facilities, and courteous office staff/personnel!

wendy jovel-navarro

New patient and same day appointment! Lovely staff! Everyone was extremely friendly. Definitely would recommend

Verna Keys

This was my first visit to TSO. The staff was professional ,friendly and patient with me. I had to make a phone call to my insurance, because information given earlier was not correct. The doctor was very professional and made me feel comfortable. She was very informative on my issues. She explained everything and even gave me assurance on solving some of my problems. She was willing to share her results with my medical doctors as soon as possible. I will continue to visit this location. It is less than 3 miles from my home and that is a plus. I would also recommend this branch to family and friends.

Joshua Qualls

Michelle Qualls, Love it here theyvare fantastic!

Minesh Patel

Been bringing my family here for over 10 years. Amazing and professional staff and state of the art technology. Highly recommend

Manisha Sista

My kids and I all see Dr. Rita Shah or Dr. Amit Shah at TSO in Missouri City. They’re both friendly, and thorough! It’s always a great experience!

Avis Rosenthal

I really enjoy the hospitality from the staff at TSO...thank you for making me feel welcome????????????????????????

Monique Saulter

Great service and friendly people. They treat you like family!

Rachal Rodriguez

Everyone is so very helpful!!

Linda Rating

Convenient, cordial and efficient ! Great selection on glasses. Jennifer is a keeper !

Michael Willenborg

The Doctors and the staff are amazing! Jennifer in the office is so incredibly helpful and it is a pleasure doing business with them! Our family has been going there for several years and we would never choose any other team for our eye care!!

Deepak Chaudhry

Dr. Shah and team are very professional and understand my needs. The service was fast, friendly and informative. They have a great selection of glasses within all price ranges. Highly recommended for all contacts, eye wear and eye appointments!

S A

I love coming here. It's always clean and welcoming. The ladies are nice and will help give their opinions when deciding which frame to choose. The doctor is always sweet and helpful.

Tenicia ..Houston1973

Great place staff is awesome

Jaime Williams

Dr Shaw and his whole team are wonderful!!

Jennifer Phoenix

Staff tried to charge my mom the wrong prices even after I explained that her insurance provided a free pair of glasses after cataract surgery. The staff didn't understand. Took way too much to get the glasses done at the right price. Eventually it was done correctly but still too much hassle. Haven't been back since.

cc kdp

Great service. Definitely will reccomend to family and friends.

James Ellickalputhenpura

Best optometrists in Texas. Dr. Rita and Amit are diligent, friendly and attentive to their patients. The staff is helpful and friendly. Jennifer is a great in helping style patients. Will definitely return for future eye exams.

Cindy Arsola

The customer service here is always outstanding!