Reviews of Laurier Optical (Ophthalmologist)

Morgan Oda

They wanted to charge me $60 for advice on how to put in contacts after spending over $200 here, largely ignored me in the store, and just overall weren’t very friendly. The eye exam was the only enjoyable part of this experience

Arthur Wang

Worst place ever, I want to punch them face 100 times!

Rick Rizvi

Awful service. Inconsistent information provided over the phone versus in person. Disorganized office and generally unfriendly staff.

Daniel Simpson

Highly recommend this place!! I went and got glasses and after picking them up they were not exactly right and their strong customers service really took care of me. Hulya Bayras made sure that I was well taken care of and her priority was to make sure it gets fix and that I leave happy. Thank you so much Hulya I got them back and now can effectively do my work. Very happy

P

Came in for an eye exam. She said she had an opening at 12:50pm, I arrive the person took down my details and charged me the $95 for the eye exam and said comeback at 1:50pm for the exam as the doctor was not here and would be back shortly, I arrive at the storefront at 1:48pm she calls me to say if I could come back at 2:15PM as the doctor was not back yet. OK, came back at 2.14PM, and waited till 2.35PM, and they said he would arrive shortly. I decided to ask for my money back. They charged me in ADVANCE the examination so as for me to comeback. Elsewhere you pay your doctor at the end of the consultattin, your dentist, your grocery store, your shoe shop but HERE they LOCK YOU IN. Better places elsewhere DO NOT GO TO THIS STORE !!!!

Shashwat Bhavsar

Absolute useless service and management. Went in to get my my lenses replaced on my glasses and they installed a thicker one. They sent it back to the lab to correct it to only get sent back again with the same thick thick lenses! They finally realized, oh wait, our new lab doesn't do that 1.74 hi index that you originally had. Bunch of idiots didn't realize this from the get go even though I repeatedly reminded them that I have a 1.74 lens. Their lab is also now situated in Toronto so it takes 2 weeks! After a month of my time wasted, I took my original lens back and took my business elsewhere where they not only installed the correct lens, but also for cheaper with a quick turn around. AVOID THIS PLACE!

Patrick Généreux

They screwed up so many times my wife prescriptions. That we decided to get a eye exam somewhere else. Not coming back

Gaetan Legault

Bought 2 pairs of glasses off these guys, 1 that would be strictly worn at work, and 1 pair that was to be worn casually, so the representative suggested, we add protection to the lenses, made sense at the time, up until I realized the lenses of my work glasses were actually getting pretty scratched up, and so easily compared to my other pair that was protected, so fair to say, either it was forgotten, but overall, how complicated can it be, installing lenses?

Sandi Laveault

There is a huge selection, but men's and women's glasses are all grouped together. Some are obviously one or the other, but many are not so obvious. I have a hard enough time choosing glasses, I wasn't interested in trying to sort through men's and women's to find what I wanted.

Heather Backstrom

The staff here are very friendly and knowledgeable. My glasses were fixed quickly and at a good price. I will definitely come back whenever I need another pair of glasses.

David Ostrosser

(Translated) A few days for an appointment in English, two weeks for an appointment in French. The French speakers of Aylmer will really have to wake up. The last prescription was not satisfactory anyway; I look elsewhere for my vision care. (Original) Quelques jours pour un rendez-vous en anglais, deux semaines pour un rendez-vous en français. Les francophones d'Aylmer devront vraiment se réveiller. La dernière prescription n'était pas satisfaisante de tout façon; je regarde ailleurs pour mes soins de vue.

Adam Wade

I booked an appointment and was quite excited. I spoke to Bob who had told me 4:20 PM and I showed up early at 4:10. They told me the doctor left and I explained my appointment was for 4:20. They said there's nothing they can do. Appointments are booked up to end of August and I cancelled my shift and cancelled the three appointments I had booked in August. There was no empathy or any form of attempt to keep me as a client. This was one of the worst customer experiences I have had

Christophe Trépanier

Great Staff!! A lot of amazing frames at good price, ask Pierre!!

Martine B.

(Translated) Always exceptional service! Love this place and the staff. (Original) Service toujours exceptionnel! J'adore cet endroit et le personnel.

Sabrina Hossain

The service is absolutely garbage. For last two weeks I'm being mislead by the store employees at this store "it will be here tomorrow or day after" and it has not arrived. There is no tracking number or any information that they are able t o provide. When I asked for a refund I'm being refused. This is absolutely ridiculous. It's a Big SCAM

Lucas Pearson

I don't often take time to review, but your team went above and beyond. Thanks for the great service!

Benoit Lefebvre

Great service.... great deals.... Great people.... Love it .... will go back 4 shurr...!!!

fun music

Bad service no support after buying $1000 pair of glasses and I’m told that they don’t book staff around clients needs and I have to go in after 7pm

Egbert Lambert

Have been going to them for years. Always nice service, great prices.

Soukaina Driouch

Honestly , horrible experience never go there again . Receptionist is very rude no smile no warm welcome . I did my lenses in November 2020 and they said I will have a warranty for 1 year , I came back this July 2021 to ask them if they can check my lenses because I can’t see clear , she said oh you did them last november means last year we can’t do anything…. Manager is soooooo rude and impolite. Don’t don’t goooo there if I can give them -1 or -10 I will definitely do it

Chris Nicholas

Ignore the negative reviews & ratings. I've dealt with Laurier Optical for decades, first in the Kanata Centrum location, now for the past 2 years with this location in Rideau Centre, never once have it ever crossed my mind that the service or product provided was less than standard, and in fact, it's been near perfect every time. By far, the best staff member here is Ali, as he is extremely knowledgeable, always takes the time to help customers like me no matter how busy he or the store is (within reason), and takes the initiative to "go the extra mile", surpassing typical expectations, and ensuring that Laurier Optical will continue to get my business for decades to come. The selection of eyeglasses here is vast, with something for everyone in each style, size, price range, & etc. The pricing seems to be somewhat better than most comparable opticians, especially with top brands like Ray-Ban & Columbia. Eye exams are offered here by appointment, and you'll be in and out in no time, with comprehensive results and a detailed easy-to-understand explanation of any findings or differences from the last exam. Overall I would certainly recommend this location to friends & family. For best service, call ahead to make an appointment, as they are a popular location, and this will ensure that you can get the best service from a staff member who is giving you their full & undivided attention.

Kevin's Place

I have been used this store for years and have always been treated exceptional.

ubernik

It's a shame when you pay for a service and a company withholds your own information. Another place that will not tell you PD. It's a shame when a business has to hold you at ransom for your custom.

Rafael Rangel

Very professional Dra. Xiuli Zhang. On time and accurate eye exam. Great service by the sales staff.

Virgil Bonilla

Absolutely love this optical company. Purchased my daughters glasses from them.

TheSpaceMan

Laurier Optical in the Rideau center has been my people for glasses for the past 8 years. Ive been given good treatment, eye exams seem to be fine, and ive got intensly bad vision. I was prescribed everything required and havnt been treated badly. Theyve been as kind to give me Hugo Boss frames also Prada frames because there was nothing to suit me, given at reduced prices. As long as i live in ottawa, Laurier will be my place to go :)

Theresa Roy

My husband went to pick up his glasses, had them on his face for a nano-second and the lady whisked the glasses out of his hands to go adjust them. I had to stop her and say, you don't even know what needs adjusting! Super unprofessional, non-apologetic and overall rude and unpleasant to deal with! We will not go back!

Lyne Argitis

I was sincerely grateful for wonderful service after the arm fell off of my brand new glasses when I damaged them badly by dropping them. The owner replaced the hole frame at no cost but the delivery service which was next to nothing. I am very thankful for this, both the owner and his wife are very kind and thoughtful I have been a customer there for years but I needed to express my gratitude for such good service, I recommend these people.

Braden (Crusher15)

just recently purchased glasses here and was given nothing but wonderful and friendly customer service all around. The team of staff over there are knowledgeable and accommodating to all your eye care questions and needs. On top of the amazing service I found one of my lenses had a crack thought them (no idea why happened) when I brought them in the manager Minnu told me to leave them there and she'd see what they could do. Less than one week later my glasses have once again arrived and I couldn't be more thankful for having them repaired free of charge. If you need some new eyewear, do stop in to this location and I'm sure you will be as please as I was. Thank you again Laurier Optical on rideau!

Nicole Dugré

(Translated) Excellent service from the couple of owner opticians, and perfect order. It's fast, efficient, straight to the point. These people know their trade. What a pleasure to do business with opticians in your neighborhood when they are so good! (Original) Excellent service de la part du couple d'opticiens propriétaires, et ordonnance parfaite. C'est rapide, efficace, droit au but. Ces gens connaissent leur métier. Quel plaisir de faire affaire avec les opticiens de son quartier quand ils sont si bons!

dcholette07

When I purchased my glasses I added the anti-glare and scratch resistant package. I later noticed one of my lenses was scratched so I returned to the store to have it replaced since I had purchased this convenient package. Surprise, surprise!!! the scratch resistant package doesn't cover ''these kinds of scratches''... What's the point of purchasing this package if scratches aren't covered???? I left the store saying this was my last business with them and the nice gentlemen which I suspect is the owner, remarks ''no problem ma'am, we have plenty more customers''. Now that's customer service for ya!

Monique Boivin

My wife needed to see an optometrist urgently for an eye infection and after talking to many other stores Laurier optical was the only one to not only offer to squeeze her in but also call other optometrists that they knew to get her an urgent appointment. Great compassionate service!

Richard Goodman

Amazing amazing amazing! Great friendly staff I cannot rave enough about them! They always help me with the tough decision of selecting my new eyes.

Vafa Mammadova-Damirchiyeva

We purchased glasses for my daughter and received an excellent service, a good discount as well as a small present. My child likes her glasses. Definitely, I recommend Laurier Optical.

Gary Forgie

My Daughter was Very Horribly Treated in Aylmer Quebec where she originally bought her Glasses, Cheap, Out of Date Frames, she was told by Laurier Optical in Hull where she went to have her Glasses adjusted as she would no longer Deal with Aylmer. She had to have one of Lenses replaced as her Eyes had changed within the two months since her original Purchase, she was told by the Optometrist in Hull. Her next Glasses were from NewLook, at the Plateau, as by now she had her fill of Laurier Optical and all of their B.S. Poor Customer Service, Bad Managerial Pratices, and this bit of not giving people there Prescriptions after they Pay for them is unbelievable. I would recommend Laurier no one The Forgie Family

Michal Samborski

This location has now moved to 50 O'Connor. Very bad experience. Went for eye exam over lunch. it was empty. I was the only customer. There was 1 doctor and 2 sales stuff. You'd think they'd be bored and glad to help, but not the case. Before exam i was told one price. after the exam was told to pay a higher price with some lame excuse that there are different eye exams and i got the better one. The difference between exams wasn't clear to me. The clerk just waved me off saying "it's no big deal, you just claim it with insurance" At this point i decided i did not want to buy glasses or contact from them so i looked at the prescription and noticed most of it was illegible, some was incomplete, and one measurement did not match what the DR told me. when i asked to correct it the clerk made a big deal "You're not going to understand it anyway". I had to insist for a while before they corrected it. Very unprofessional.

Kelsie Murphy

I went for the typical eye exam a less then a year ago, when I got my prescription glasses I didn't think they were correct but I tried to give myself time to adjust. I just went to get my eye exam redone at a different place and I was right, the perscription I was given from Laurier optics was wrong. The people were friendly and the prices are great, but it sucked to have to redo an eye exam less then a year later and struggle with incorrect glasses in the meantime.

Ron Mecredy

Max was so helpful with me today for a glasses emergency. Relaxed atmosphere and professional service. Thank you.

Nicolas Lapenna

I wasn't asked which options for lenses I would like, the sales associate simply tacked on all the options possible. I would have liked to not have gotten an added UV coating. Additionally not satisfied with the results of the thinning lenses or their attempt at explaining the benefits of this option when I came in a few days later curious about what the difference was.

Brent Mondoux

Professional, polite, bilingual, easy to work with, follows excellent Covid precautions and patient with questions. Will continue to do business with them for years to come.

Alethea Noah

Horrible customer service, very rude.

Cri Cri

The first time I went to Laurier Optical in Aylmer, it was for a pair of regular prescription glasses. The service was excellent. The lady gave me all the time I needed to choose a pair of glasses that I liked, and I needed help and time. I received my glasses one week later. It was a beautiful experience. The second time I went was for a pair of sunglasses with prescription lenses. I chose a pair of glasses that I knew were a bit over my usual reserved fashion style, but they where nice and so fashionable. Well, I got what I asked for.But, I was too shy to wear those glasses; not my style as I was afraid. I when back to the store to see if they could help me, if something could be done or if I had to deal with my mistake. And to my great surprise they immediately helped without hesitation! I never experienced such a service. They went above and beyond to make me happy! And today, I have a pair of sunglasses that I feel comfortable with and suit me perfectly.I am completely satisfied! Laurier Optical in Aylmer, Quebec, have all my gratitude; they made my a happy person on more then one occasion. Christine Bolduc

Truxton Dogyuun

Terrible place, refused to repair my glasses that I got there, avoid this place if you can. And I had to wait for someone to "serve me"

Omar Al Bahnasi

Worst Customer service ever, I ordered Optical Glasses at the beginning of March and they said it will arrive with in 3 weeks, after 4 weeks called to ask about the Glasses and the manager informed me that the glasses was sent to the wrong store and will arrive with in 2 days after a week called again and was answered by another person and informed that it was at another store again, I informed him that I talked to the manager previously and told me the same thing and he replied back with "he did not write a note about it". anyways its past 4 months now I requested to cancel my order and the manager was never around. been a costumer since 2011 and definitely not doing business with them again.

Kelly Brassington

I have been going there since they opened have nothing but good things to say I have a condition that can effect the eyes and they look at them very carefully each time i go They often give me an additional discount on my Frames and Lens as they are very unique , and I only get 100 dollars back from my insurance

Toru Ayase

Staff was kind must not helpful

Careleus1

Gave me the wrong prescription, it was way off. Eye examination was extremely rushed so it's no wonder.

Iris Cooke

Yousif is absolutely phenomenal! He was very professional, and gave me proper advice concerning which type of glasses are more suited for my skin and to flatter my natural shape. I placed my order on Saturday, and two business days later, they were ready for pick up. They fit great, and I look amazing in these. I am very impressed with the service here and will definitely be coming back again.

Logan deJong

So i went here only becuase i thought they would have a wider variety of glasses to choose from compared to where i usually go and they did and the woman were great helping me choose a pair but my eye exam was extremely short which didnt seem right to me, less then 5 minutes, i was told on the phone to bring my current pair of glasses so the doctor could see my prescription but he never asked for them. I ordered glasses and they came in fast however when i put them on they were a BIG change. I thought ok my prescription has changed but its been over 1 week with my new glasses and ive had an extremely bad head ach since getting them... the doctor oviously didnt take the time to actually look at my eyes. Im extremely disappointed and will be calling them to fix this issue.

Deny Trudel

Went here for my first eye exam, which was fine. Made the "mistake" of buying lenses and frames from a cheaper place and when I went back to get my eyes retested they wouldn't deal with me anymore. You can go here if you like, just know they're unprofessional and petty.

Xibbs Torino

This Laurier Optical is worse of all worse. I went here with my mom we bought two set of glasses for almost $2,000 with scratch protection plan. 1 yr and haft later we come back to get our scratched glasses done, coz our glasses has a little bit scratch. For some reason the lady said that they dont have our record so we gave our paper that they gave us with the receipts. The manager come and she said that they can't do our glasses done coz the kind of scratch in our glasses is not covered in scratch protection plan. Not recommended. Dont buy in this store.

Adopt me And Royale high

This place wouldn't give me my paper for the prescription even though I paid for it .... I bought two frames From them and both times the frames were cheaply made and fell apart . I did buy the cheaper ones but I didn't think they would break in less the 3 months .. second pair they sold me for half the price which I thought he was being super nice .. except those broke after about 5 months or so. .. I wanted my prescription the second time as well and they said they don't keep it in the system :/

Manar Al-Shaebi

I rarely write reviews, but the customer service at this place managed to annoy me. Unfortunately a very bad experience, unprofessional , and lack of consideration to people's time.

PANDİSPANYA

One of the best eye appointments that I have ever had! All of the staff were very nice and helpful.

Erika Seguin

Unbelievable do not go here for glasses 3 weeks waiting, and they screw up the lenses everytime, place has gone downhill, horrible service, never again.

Joan Griffith

Great customer service with help finding the best pair of glasses. And she was great overall. Wonderful glasses and best fit I've found so far. Great pricing as well. Eye exam was lovely as well.

Lisa Nazarenko

Update to my review: was contacted and offered a free month of contacts while waiting for my delayed order to arrive. Happy with the fix and looking forward to my order arriving soon.

Edward Lee

Wouldn't let me try on frames because I didn't have my prescription on me to show her and that I can come back to try on the frames: "When you're ready to purchase with your prescription on hand". Lol

Fahmy Omar

Why is it closed at 8pm when it says it closes at 9pm on the website

Marika Groulx

Went for an eye exam. Was on time, fast and professional. An eye exam costs 80 $.

Helen Helen

I had an appointment and arrive on time, but they kept me waited for 1 hour and 25 mins to get to see the doctor, they said the computer system is delayed, but what I do is dilation and it's irrelevant to any computer data but just a few eye drops. So I finally get the dilation and I have to wait 45 minutes more as it needs time and they let 2 customers cut in my line, so I waited for 2 hours and 45 minutes today. I was so disappointed because this is the second time I came here, and last time I waited for 50 minutes. The doctor is professional and considerate, but the service and their time management is really, really awful!

Cozette Gagne

After trying five frames, the owner was hesitant to let me try other ones and then he told me they were trying to avoid having to clean too many frames. I told him seriously, I need to try more than five frames to see what fits me well. I told him I did not like his attitude. He then told me that "of course as long as it is not 50 frames". Already he was making me feel uneasy of trying a sixth frame so I decided to leave and that he just lost a $1200.00 customer.

Nouha Mal

I absolutely loved my experience with the staff in Aylmer. They made sure to understand what I was looking for keeping in mind my small budget. I walked out with a new pair of glasses and a new set of contact lenses. Randa and Pierre were extremely pleasant and they know how to make you feel welcomed. Definitely coming back in the future.

Danny Vincent

Top notch service and professionalism. Wonderful experience.

Stephanie Saucier

kicked me out and refused to give me my contact lenses prescription and proceed to tell me that I couldn't afford contact lenses, because I didn't want to buy their glasses (none of them fit my face right)

Jerry Stevens

Very helpful and nice. Very quick to get in and out.

Brandon Northwood

Customer service is the worst I have ever seen. I spoke to their representative Vaughan about getting a new pair of glasses but wanted to try using contact lenses first (I was once a contact lens user) and was willing to buy a trial pair. I was told they do not sell trial pairs and I would have to buy a years supply first. I went online and noticed that Acuvue was offering a gift certificate to obtain a free trial pair and listed Laurier Opticals Rideau centre as a participating location. Unfortunately after confirming that I would be going in to meet Vaughan at a particular time he was not in the store and the others did not know where he was, nor seemed interested in helping me out. What shocked me the most was their unwillingness to help and most particularly while I was talking to the representative one of their other staff who was attending to another customer walked up to us interpreted our conversation and said she was leaving and asked the representative to go attend to someone she was in the middle of attending too. I called back about 20 minutes later to speak to Vaughan and he said he was in the store or then again maybe not (he was not sure if he was in or out - really) I find their lackadaisical attitude and customer service appalling and to think I was keen to get my new prescription glasses from them.

Claire Poirier

(Translated) I enter LAURIER OPTIQUE and I ABSOLUTELY need a pair of glasses with my prescription to work as quickly as possible, it is urgent: result 3 magnificent pairs of glasses later (!!!) I am super satisfied! ! Doing business with the owner and being served like that is fantastic !! Thank you, you helped me out without fuss and at high speed! Yes 5 stars without hesitation! (Original) J'entre chez LAURIER OPTIQUE et j'ai ABSOLUMENT besoin d'une paire de lunettes avec ma prescription pour travailler au plus vite, c'est urgent: résultat 3 magnifiques paires de lunettes plus tard (!!!) je suis hyper satisfaite!! Faire affaire avec la propriétaire et se faire servir comme ça c'est fantastique!! Merci, vous m'avez dépannée sans chichi et à haute vitesse! Oui 5 étoiles sans hésiter!

Anna Chen

Been with them for 1 year. I went back a few days ago, and found out they deleted me off their system. A year ago, they did not tell me to bring anything until I went in myself and was told then and there. I had to come back more than 3 times to get papers which they did not tell me. Also, the sales associates give different answers. The girl suggested me to need thin lenses for more than 100$. She said it would be very builky but then later, the guy said its not necessary and would be fine.

Alison Cameron House

Very frustrating experience at this shop. There isn’t a defined section for men’s and women’s glasses (they’re all mixed together by brand name) and it was a nightmare to navigate. Also, they are way overpriced for basic eyewear. We just left and went elsewhere.

ZACKITO

I always buy my glasses from this location but yesterday I got charged for the nose pieces for my glasses .very disappointed because I never got charged for any adjustment .

Jean-Michel Moreau

Worst experience I`ve had. I never wore glasses before but I notived my eye sight was getting worst so I went there for an eye exam and the Doctor there by the name of Philip Boulous started telling me how irresponsable I was to be driving without glasses. Thats there reason why I'm here genius, to get glasses... I wished I told him that but I stayed very polite and told him that in order to be safe I took an appointement and I want to get some glasses. Then he told me that if he wanted to he could repport me to the police and I would be forced to wear glasses everytime I drive. What is wrong with this guy?!? I wasnt running away yelling ''You will never force me to wear glasses'' I took this appointement for that specific reason. After a few more insults from his part I stood up in the middle of the exam, told him to give me my money back and left.

Mark Ross

DO NOT GO TO THIS PLACE!!!! Ordered 3 pairs glasses... 1 name brand...3 weeks + to get them... Ordered Pair with clip ons..... 4 week to get with no clip ons..Grrrr... Then another 3 weeks clip on came in..THEY WERE THE WRONG COLOR !!!! TOTALLY DIFFERENT!!!! AGAIN DO NOT GO HERE!!!!

Bojana Isakovic

I am a long time client, have been buying my (and my family's) glasses here for many years. Our son just broke his glasses and we went in to get a replacement (after only 3 months). the owners were so kind and gave us a discount on the new frame, that's what I call excellent client service! And they are ready the same day. I would recommend this particular store to everyone.

Enide Noelizaire

My family and I have been serviced by this team for more than 5 years, and we have no complaints. Very accommodating with their clients, and follow-up service is great!

Bev Smith

Loved the service..wonderful people..

Brad Renaud

Eye Dr. Is pretty cool ,but ....yeah ,poor overall attitudes in the shop

Thomas

Had an appointment for a basic eye exam at 1 PM. I showed up on time and was greeted, was told to take a seat and the doctor will be out shortly. Thirty plus minutes go by with me waiting before the same lady who greeted me tells me that the doctor is on his way and it shouldn't be much longer. This was the first time they mentioned there was no doctor on site. 3 other people were now waiting for their appointments as well. Walked out. Not worth it. I'm sure there are better places in Outaouais for an eye exam. Français : Évitez de perdre votre temps avec cet endroit. Il y a de bien meilleurs endroits pour vous faire examiner les yeux ou obtenir des lunettes.

Kimberly Peterson

I absolutely love this place!!! Friendly, clean, and professional environment. I was able to get quick and courteous service that fit into my busy schedule.

Brittany Kassem

I had a terrible experience at Laurier Optical. The staff is unprofessional, there was no proper cleaning of the eye machines. Pushy sales associates, who didn't want to hand over my prescription until I purchase glasses or contacts. Additionally, Dr. Mansour prescribed me the WRONG prescription, which required me to see another eye doctor a month later. If you want a proper eye exam I would recommend going Rideau Optometric (in LensCrafters) and ask to see Dr. Crystal Chan.

Johan Brumby

I will be coming back and bringing all my family members

Andrea Franche

Optometrist was helpful and gave a good eye exam however the receptionist was very rude and unhelpful. She was on the phone at the same time as helping me. She even made an outgoing call while helping me. Honestly, it seemed like she was annoyed to see me which is ridiculous because I was the only customer in the store. She refused to provide me with a PD(pupilary distance) saying they don't do that even know it is standard with a prescription.

Edward Azzi

Best service and friendly opticien

Daron Ludvinka

Stellar experience! Everyone who works here cruelly loves their job and cares to give you a good experience.

Henri T. De Souza

I have been a client for years and I have been receiving good service. There is a good selection but the frames on the high end in terms of prices. I appreciate the discounts even if the end result is still a bit high. The staff is friendly and is ready to explain when you have questions. Covid 19 measures are respected, which add to the enjoyable experience.

Lady Plague

Horrible service push sale..

Omar Abu Snaina

Very bad quality of frames It was broken after one year and when I asked them to fix it they said we can find you another frame with 200$ I will not deal with them again and I will not recommend this place to anybody

Nina Dia

Very bad. 1) lost my file 2) did not let me know when I thought I was using soap but was hand sanitizer (had no glasses 3)many attempts to get files as that workers there dis not tell me to bring what 4)could not adjust my glasses with a screw

Candice Smith

Please listen to these reviews for this location. Absolutely true and worst worst worstttt experience ever (I am serious). They are deceiving and very rude. I left in tears and without glasses as they told me on the phone (the manager) after I tried stopping the process that I was covered for everything and I didn’t owe anything. I went in to go pick them up and was told I owe them money and I “should have known” and after repeatedly explaining to them my conversation with the manager (the manager Hylia) who told me that I didn’t owe anything, she blamed it on another manager. Then Bob told me to go borrow money from my friends. What a way to start the Christmas weekend. Do not go here.

Michaela Schruder-Tate

Horrible service. Contacts were on back order and I was not informed until it was too late. Wouldn't reimburse me, couldn't give me samples. Called multiple times and was told I would get a call back and never did. Don't go here.

Stephany Da Pont

Horrible experience! Very unprofessional. They made my glasses with the wrong prescription, then denied it. It has been almost 4 months and I have been ignored by the manager on multiple occasions. Still waiting to get my glasses corrected. Do not go here!!!

Alex

They handled me like a number, I walked in and they evaluated my eyes in under 5 minutes. Thats like 6 or 7 test in that time. They did not make me feel comfortable. They did not deal with my insurance for my eye exam. As i said above the eye exam was in a rush and they also changed my appointment time the same day. they called me at 9 am to change my appointment that same day.

Sarah Stephens

My glasses that should have had an anti-scratch coating scratched easily while I was cleaning them with a cleaning cloth just a few short months after I received my frames. The staff themselves are generally unhelpful and dismissive over the phone and in person, even when things are slow. They would rather usher you away than help you. I won't be returning as a customer.

Patrick D'Aoust

Beyond hopeless. Machines were dirty and still had eye make-up from previous customer! One of the computers kept freezing during test and staff were not competent enough to actually take the vision reading. Will never come back! Either this place needs to get new computer hardware and retrain the staff, or close. Avoid!

Cindy D.

(Translated) very good service, I was referred by Pierre, I traveled 2 hours and I do not regret it. Fast, efficient, served in French by Randa, she knew how to advise us on beautiful models of glasses without making us try the whole shop. thank you very much and see you next time. (Original) très bon service, j'ai été référé par Pierre, j'ai fait 2h de route et je ne le regrette pas. Rapide , efficace servie en francais par Randa elle savait nous conseiller des beaux modèles de lunette sans nous faire essayer tout la boutique. merci beaucoup et a la prochaine fois .

Marie-france Paquette

(Translated) Very satisfied !!! Exellent and attentive service !!! Many choices of frames !! Comprehensive and attentive to the slightest detail! I highly recommend your place !!! Thank you for your help !!!!! A new customer loyal to you :) (Original) Très satisfaite!!! UN service exellent et attentionné !!! Beaucoup de choix de montures!! Comprehensif et à l'écoute au moindre détail!!! je recommande fortement votre endroit!!! Je vous remercie de votre aide !!!!! Une nouvelle cliente fidèle à vous :)

Blessy Mikhail

When I went for a check up, the doctor was extremely courteous and patient. He answered every question I had and even took the time to explain abnormalities in my eye. After the exam, it took me a really long time to decide on a frame. The staff was really nice and patient. They helped me choose between frames and showed me as many frames as I asked to see. Overall, I was very happy with the service of both the doctor and the staff.

Bev Lawrence

I finally found a great eye clinic that is accommodating (esp these days) that practices good safety protocols , convenient location, great selection of good quality glasses and of course knowledgeable and friendly staff.

Nora Hoover

Always take care of you well and very nice staff

Ben Reist

This is the most hapless excuse for a business. If they didn't owe me a $90 refund for over 4 months now (while continuing to tell me to come back every week) I would likely laugh but instead all of the employees annoy me with their smug avoiding answers.

James Jensen

Just bought my frames today and totally helpful staff and the prices are amazing will be recommending this to friends and colleagues.

Juanita Bridges

Very happy with the service and my glasses. Would recommend.

Patricia Riley

Staff has always been very friendly and helpful!

Zaina Elyoursfi

I went there to fix my glasses; they did it free and I found out they have a good promotion going on; I got myself a good pair of glasses. I am happy.

Thomas Byrd

The staff here helped me pick out my glasses, and I couldn’t have asked for more friendly, knowledgeable and helpful employees.

Shawna Roberson

From booking an eye exam appointment to getting the frame, service was exceptional ! I have been going to Laurier Optical for more than 10 years now and have always had a great experience.

Nicole Perras

(Translated) I am very satisfied with the service I have with them. It's been 3 years that I am a client and I am not disappointed. My mother is also a client with them. She is 91 years old and she broke the branch of her glasses and I could not move her from the residence, so in no time they replaced her on the spot without paying. And another time, she had lost the glass of her eyeglasses from her eye that does not see and it was done in 20 minutes. I just bought a pair of glasses with progressive prescription and she offered me a price that I could not refuse, and this, without appointment. The gap is having a real optometrist in French who understands French very well. Thank you for your service. (Original) Je suis très satisfaite du service que j'ai avec eux. Ça fait 3 ans que je suis cliente et je ne suis pas déçue. M'a mère est aussi cliente avec eux. Elle a 91 ans et elle avait brisée la branche de ses lunettes et je ne pouvais pas la déplacer de la résidence , alors en un rien de temps, ils l' ont remplacé sur place sans payer. Et une autre fois, elle avait perdue la vitre de sa lunette de son oeil qui ne voit pas et ça s'est fait en 20 minutes. Je viens de m'acheter une paire de lunettes avec progressif comme prescription et elle m'a offert un prix que je ne pouvais pas refusé, et ce, sans rendez-vous . La lacune, c'est avoir un vrai optométriste en français qui comprend très bien le français. Merci pour votre service.

妮娜

The Worst service ever had in my life. Do NOT recommended to anybody.

Nick M

One of the few places that would open during lockdown for new glasses. Unfortunately after a number of visits they cannot get the frames to fit my face properly.

eternusgravitas

At the St-Laurent location ( now closed) one of the younger staff showed how the metal returns into position by bending the frames at the nose. Bought frames and lenses, $478, I noticed the paint had come off where she bent the frame but it was cosmetic. I kept them because its hard to find a frame that suits my face. First lens came back with a round halo in the middle, barely noticeable except it showed at certain angles in certain light. Now I'm dealing with the Rideau location. They got the lab to replace the lens. The one replacement lens was 7 degrees off rotation from my prescription but no halo. They had changed the lab they deal with. Next replacement would cost $200. I got tired of dealing with them. I double checked my prescription at another doctor, went to another optician. Paid them $260 to get a new lens. No problems. Was it the prescription fault? or the 7 degrees diff? I don't know. A few days ago, putting my glasses on; before my glasses reached my face, they broke in half at the nose. I remembered that id...person... at the old St-Laurent location bending the frames. Went to the Rideau location telling them the whole thing, warranty is expired. There's absolutely nothing they can do. That frame was unique. No replacement frame available. They mentioned that even welding it is a temporary solution. But they don't offer that service. No offer for a reduced price an another pair of glasses even though they had caused the break in my glasses. I've been buying glasses since I was 9 years old. I never went through such a bad experience. I may have to glue them or get them welded.

Bruce Shepard

I've been coming here for years to get my glasses. They have really great technology and always are quick in service.

Jerry Lee

The staff is very friendly and helpful in picking out frames for my face. The doctor is amazing and spends time with each patient to make sure you are comfortable and get the best options for you

Cody (CaptainCanuckistan)

My girlfriend's contacts ripped on a trip to Ottawa. She only had her lens prescription on her phone and unlike LensCrafters the gentlemen was kind enough to sell an emergency pair to get her through the weekend.

chris ald

great service friendly staff ...and most important i can see again

Leticia Willis

Great customer service and very knowledgeable staff, the manager was great in helping me choose the perfect frame.

Matthew Crawford

Great team working here! Been giving them my business for few years! Professional and cool arrangement of glasses!

Victoria Barrett

Great experience!!!! I have ordered three pair of glasses from them.

Yolanda Reid

The doctors and technicians are excellent. Everyone was helpful and professional. I highly recommend them.

Shona Wilcox

Great overall experience. Friendly and helpful staff. Very professional. Nice office environment. I've been going here for over 5 years and highly recommend them to anyone.

yunus tegally

Avoid them like the plague! Wouldn't even give a star if it were up to me. Garbage service. Like someone else mentioned, you're treated like a number. Actually in our case, it was worse! They speak bare minimum french and dare tell people to move to another country! The owner is a complete tool! After our eye exams for which we paid for, my wife went back a week later just to see if they could give us our pupil distance. My god! As soon as the owner heard my wife is getting our glasses made in the UK he started acting like an idiot and even talked trash to her asking why we don't move there! From an immigrant who barely speaks French with poor english skills, I wouldn't be speaking like that to 1.people in general and 2. particularly customers!

David F

The eye exam doctor was good. But PD is not part of exam so had to go next door to Laurier Optica and the refused to provide my PD. Was told it was illegal from that fat guy that works there. Then I called back asked where it says it's illegal and the girl couldn't tell me. I then asked if it's not illegal is it a policy? She said yes. I asked to see the policy and she said it's not written down. They said they couldn't provide me with my PD cause they could be help liable if I get into a car accident. This is just their scamming way to force you to buy glasses from them. Such a scam. So I went across the street to Axis and they gave me my PD no prob. So I bought 2 pairs of glasses from them. Thanks Axis!

Bob Bradford

I was not impressed with the male optometrist they had when I went. I can't remember his name but I found him abrupt and just trying to get money

Patrick Blais

A horrible experience. Staff is not even slightly trained in customer service. I will never spend my money there

Kim Chartier

(Translated) This is my second time going there. The owner offers incredible and personalized service. It's true that the eye exam is mostly English speaking, but when it comes to choosing glasses, it quickly understands what you're looking for and shows you what would look best on you. In addition the prices are very good and competitive, it is definitely the best service received in an eyewear! (Original) C'est la deuxième fois que j'y vais. La propriétaire offre une service incroyable et personnalisé. Cest vrai que l'examen de la vue est plutôt anglophone, mais pour le choix de lunette, elle comprend rapidement ce que tu cherche et te montre ce qui t'irais le mieux. En plus les prix sont très bons et compétitif, cest définitivement le meilleur service reçu dans une lunetterie!

Hope

Excellent service! Randa went out of the way to have my glasses ready as soon as possible! I am very appreciative as I needed them right away. I was very pleased with the quality and fit of the product.

Andrea Weber

A friend recommended this place to keep and it was a great suggestion!

Laurent Messier

I could not have asked for a better service. I walked in with apprehensions as my prescription is complicated and walked out completely satisfied. Great service at a fantastic price.

Maude Gordon

These guys are great. It's a real friendly, relaxed atmosphere.

Google User

Beware of this location. The optometrist was quite nice and professional, however the woman who "helped" me with ordering trial contact lenses gave me nothing but problems and ruined my first experience. After being forced to commit to buying contacts from them or pay $30 for a trial pair of contact lenses, they didn't bother to call me for over a month to let me know they had arrived. I decided to pop in last week to ask if they had arrived and was surprised to learn they had been there waiting for me. They took me to the back and made me try them on there, but were extremely secretive for some reason about the lenses they gave me. They took the packaging away from me the second I had the lenses in, but they felt strange. When I asked if the prescriptions should be specific to a certain eye they assured me they were the same (even though I later confirmed this was actually not true, and my prescriptions have always been different for my eyes for 20 years). I had incorrect lenses in my eyes and had blurry vision. I knew something was wrong and when I asked to see the packaging, the woman refused to let me see it for some reason. I walked around the office trying to clear my eyes, and walked back over to to the woman's desk where the packaging was. When I went to grab it, she put her had on it and tried to pull it away from me like a child. I caught a glimpse of it and they weren't even the right brand I had ordered. I have a feeling they just grabbed whatever was in the back that was closest to my prescription, I don't think they ordered my lenses in the first place at all. I'm shocked at the service this place offered, people put their trust in these people with their eyesight but they really could care less. Head office was no help as this is a Quebec location, I have been waiting for a call back from the regional manager for 4 days now. I will be sure to update if I ever hear back.

vicente locke

The service and care I have received at Laurier Optical has always been top notch. They are friendly and go out of their way to accommodate me and I've always gotten compliments from people on the glasses I've purchased from them.

Douglas Mendoza

Fast. Thorough. Friendly. Efficient. Affordable price.

Rach Zahlan

I love the service! very nice welcoming people, never had any issues with them, they treat us like family. there is a wide selection of glasses for all prices. I recommend highly this place for my family and friends.

Titch Dharamsi

The worst. Customer service. What a terrible experience

Byron Fisk

Kindest, sweetest staff. Compliments to the team and quality of the frames.

Jennifer Rovt

Incredible, fast service and going above and beyond to get me my glasses before I had to leave town! Thank you so much!!

Claudia Bright

Very quick and responsive service with fair prices. I bought a pair of sunglasses. Would definitely shop here again in the future.

Kris Kinos

have specials but even if you ask if any additional cost they say no but then add them in anyways.... NOT impressed

Rolf Margeit

After they did my eye exam they wrote down the prescription wrong on the piece of paper and when I went to go buy glasses the provider would not take the prescription(they had my old prescription and they said the optometrist and this location confused my right eye to my left eye) so I had to re-do it.

Yves Lapierre

I really wish I had read the reviews before setting foot into this place. Now the nightmare begins, as my glasses are basically useless for far near and intermediate vision. They are a confused and unorganized bunch of people when it comes to dealing with issues.

Britton York

Great place nice & clean all the staff members are very nice very helpful nice and neat very professional polite... When I go to Laurier Optical I as always get help and get all my questions answered I Highly recommend this place.

Jon Prince

Had a great experience here, would definitely recommend! Prices on contacts and glasses are hundreds cheaper than my usual eye doctor, and the optometrist did a way more thorough exam as well.

Kass Maher

Awesome customer service, and great prices and selection.

urbano Moranw

Came here for a new pair of glasses after breaking mine. The staff here was understanding, helpful and helpful was very patient with me even though I came in in a sour mood.

Aude Chasse

Karine is simply wonderful! Having looked at new glasses at several stores, she was THE ONLY person to understand what I wanted right away! Lovely person and so very helpful...an excellent sense of style and what suited my face. Merci!

Lee Balk

Customer service was excellent, They helped me a lot in picking my frames and was very knowledgeable about all the products

Kendra Moore

Excellent services and products. The staff is great with assisting their customers to educate and select the right frame or contacts, etc. Warm and friendly atmosphere.

Maria Thomas

I experienced great customer service when I took a pair of glasses for repair. From drop off to pick up, the gentleman who helped me was professional and very kind.

Therese Scott

very nice and welcoming group of people from start to finish

Jody Avila

Very cool place with great customer service and nice frames. The really helped me get what I needed in the best pair of glasses, and at a reasonable price. Highly recommended.

Theron Witt

Fantastic Shop! Very up to date eye wear! Customer Service was 5 star! I would recommend this business to a friend.

Brent Merkley

I don't recommend the Brockville store to anyone! Bought a pair of glasses and they knew I was having eye surgery. Said they would discount the new lenses after the surgery and didn't. Then the new glasses after the surgery one lens fell out 2 days later. Then the same lens cracked 4 months after that. Said they would replace at a fee. If you want $1000.00 glasses this is the place to go . I won't be back

Candace

I called to get my prescription for my contact lenses (tried contacts once-didn't like them and I wanted to give them a second try) and the lady hung up on me. Assuming it was an accident, I called back. The gentleman that I was speaking with the second time around was rude and very unprofessional. Apparently they "own the prescription" for contact lenses - which is fine, but be civil human beings about it. Very poor customer service!

Jessica Adedd

Came here again today to pick up more contact lens, I love this place. Service is always good.

J. Z

Don't understand all the negativity. Been going there for 10 years and had nothing but good service.

Andra Dixon

One of the best experiences throughout - from the doctor to the staff. And the main thing that impressed me was how they dealt with issues I had with the frame. They replaced the frame with a new one (without me asking for it), since they discovered a small scratch on it. Service is what differentiates an optical business from the other chains..

gillhs Tracey

I have been a customer of Laurier Optical for over ten years. The quality of service and attention to detail this store offers are second to none.

summer mance

Everything was smooth and fully explained prior to seeing the doctor. The doc was an amazing gentlemen who made the entire examination experience seem like a genuine conversation.

Genevieve Winton

The selection of frames was wonderful and the staff were even better! Highly recommended.

Audrey Hey

I have no issues with the optometrist. I have issue with owner.. she is always there black hair and glasses. I got my prescription and asked that they write it for me. I wanted to compare it to last year's and also to have it with me.. I paid for it I should be allowed to have the details of my prescription. I lost .25 in one eye and was told it was not necessary for me to get new glasses as there was not a big difference with my current prescription glasses (this is from the optometrist). Anyways this lady gave me such a hard time and told me I can't come back here if I am only going to get my prescription and not buy glasses. I didn't respond and just stared at her as she prepared my prescription info. She kept going and said, what s wrong with our glasses? you are just going to take your prescription and go somewhere else you can't do that... Again I just stared at her.. she was shouting and did this in front of other clients. It was embarassing and I took my prescription and left. She is unbelievably unprofessional. I couldn't believe how rude she was!

sabrina collins

Thank you Nancy T. at Laurier Optical in Brockville. Nancy helped me pick out frames, explained options for my lenses and offered her professional advice. Nancy even stayed after closing, I didn't feel rushed or like I was an inconvenience. My glasses were were ready for pick up in a week! Thank you Nancy!

Richard Starnes

We have been a Laurier Optical customer for years. They are always very Polite, allows you time to make the decisions on picking out your frames to you. No hard selling.

Bill Aspin

No proper service whatsoever my brand new glasses are bent they were just handed to me no fitting no measurements poorest service I have ever experienced

Clifton Crabb

I purchased glasses here for the first time and am so happy with the styles and service!

Theodora Snow

Had a pretty good experience here, the staff and managers worked hard to make sure that I walked away happy. Overall I was very satisfied with my experience.

Horten Byron

My entire experience with both the doctor and the staff was stellar. I would happily recommend this place to anyone.

Émilie Charbonneau

(Translated) Optique Laurier d'Aylmer, I have never received such a disservice getting my eyes assessed. I am very disappointed on this Friday evening. I had made an appointment for 5:40 am and I finally moved on at 6:15 am! Very slow service. When you come home you have not welcomed, we do not really know who to contact. The optometrist who assessed my eyes, a Chinese woman, hardly spoke a word of French. I tried to explain to her the problem I had with my eye and she almost didn't listen to me and she didn't understand what I was trying to explain to her because I spoke French (I tried to better to explain to him in English too). She knows how to hurry to my eye exam and walked me out of the room without even explaining to me what I was having with my eye (why I had the eye exam). Anyway, I really didn't feel that my eyes were in good hands, I will never go back to this place! :( (Original) Optique Laurier d’Aylmer, J’ai jamais recu autant un mauvais service pour me faire évaluer les yeux. Je suis très décu, en ce vendredi soir. J’avais pris un rendez vous pour 5h40 et j’ai finalement passer à 6h15! Service très lent. Lorsque tu rentre tu n’ai pas accueillit , on ne sait pas trop a qui s’adresser. L’optométriste qui a évaluer mes yeux, une chinoise ne parlais presque pas un mot francais. J’ai essayer de lui expliquer le problème que j’avais à l’oeil et elle ne m’a presque pas écouter et elle ne comprenais pas ce que j’essayais de lui expliquer car je parlais francais (J’ai essayer de mon mieux de lui expliquer en anglais aussi). Elle sait dépêcher à faire mon examen de la vue et m’a sortit de la salle sans meme ne m’avoir expliquer ce que j’avais à l’oeil (le pourquoi j’avais pris un examen de la vue). Bref , je n’ai vraiment pas eu le sentiment que mes yeux étaient entre bonne main, je ne retournera plus jamais à cette endroit! :(

Coral Atkinson

Great customer service and great prices. Was in and out in less than 1 hour. Been coming here for years love this place.

mel c

I have been coming here since 2009 and I wouldn't go anywhere else. Dr.boulos is fantastic! Randa, Nadim and all the staff treat me like family. I get great products and honest opinion of how the glasses look. The attention given to me each and every time is phenomenal. I highly recommend Aylmer Laurier Optical to anyone who needs glasses or just needs to do there bi-annual eye exam. Thanks guys, SEE you soon!

E

Awful service. I ordered contact lenses from and kept being told they would be coming in a few days to a week when in fact it took close to 3 months for them to arrive! Also, one of their employees named Pam has got to be the worst custumer service rep. ever. She is quite rude, sounds extremely annoyed by any question you may have, talks in a condescending way and interrupts you when you are trying to speak. Someone with that attitude should not be interacting with clients as she leaves a terrible taste in the mouth. I honestly dont know if she is aware of doing this but it is a very displeasing experience as a client who is spending their money there. I dont think I will be returning.

Antonio Lea

The staff and Doctor were so great!!! Answered every question. Will return. I had a wonderful visit and can’t wait to return to pick up my frames

Ruby Alexander

One of the best overall experiences I’ve had with an eyeglass purchase. Basically one stop shopping, very reasonably price and outstanding quality. Everyone I spoke to seemed knowledgeable and friendly.

Carlos Fuller

Had to get glasses replaced and they were discontinued. They replaced them anyway, under warranty. Fast, friendly service always.

Jeremiah Light

Heyyyyy I have tried a couple store in Ottawa since moving here. This store was INCREDIBLY HELPFUL very VERY FRIENDLY I recommended this location to friends already. As for the other bloggers commemts they cleary have issues none related to this store.

Jane Johnson

The customer service each and every visit is exceptional. Friendly and helpful staff. We had a great conversation and a genuine well wishes when I left. Keep up the great work!

Jeanette Rodriguez

Great place. I am very comfortable with the quality and the customer service is extremely efficient and all are very friendly. I have some favorites but I'll keep them guessing!

Robert Marsh

This is the best optical shop I have ever encountered. They get a six star rating, if there was such a thing. I just picked up the third pair they have made and they have all been great.

Gregory Brito

Everyone was awesome, very helpful and knowledgeable! Will definitely be back for my next pair of glasses!

Todd Wagoner

Really friendly staff! I have been going here for years. Booking an eye exam is easy, and I always look forward to working with staff on new style picks. Customer service has always been excellent when navigating insurance questions. Highly recommend!

Bri Lac

I visited this location 2 days ago and the lady who assist me is super nice and very welcoming from the moment I entered the door until I left.

norman ham

The staff is good, quick service. I can get what I want in this shop. Thank You!!

David Wilkinson

The office was well organized and on time, schedule time was kept very close with almost no wait. Very respectful of my time.

Sophie Boisvert

(Translated) Excellent service! Impeccable evaluations and adjustments made with great care. Impeccable results. Excellent advice regarding the type of lenses and the choice of frames. Very competitive prices. Wide variety of frames. As clients, we feel understood and respected! We have been customers for several years and will remain so! Well done to the owners and to the whole team! (Original) Excellent service! Évaluations et ajustements impeccables et faits avec grande minutie. Résultats impeccables. Excellents conseils concernant le type de lentilles et le choix de montures. Prix très compétitifs. Grande variété de montures. Comme clients, nous nous sentons compris et respectés! Nous sommes clients depuis plusieurs années et le resterons! Bravo aux propriétaires et à toute l'équipe!

Bernard Monahan

Great Service provided by the staff. Deals were amazing and got my glasses in just two days. I will be returning for sure for my next glasses.

amha negussie

Terrible

Horace Nichols

My husband's glasses broke and he doesn't have a second pair. To top it off we just relocated to the city, so we had not purchased the glasses here. The technician fixed them and had us on our way in less than 10 minutes! Definitely will return when it's time for an exam and new glasses. A+ customer service!

Brad Williams

The staff was very pleasant and treated us wonderfully! Very kind and representative as a worker! Would go back thanks to our great experience.

Rachel Gee

Had an eye exam at the same location and used to buy my eyeglasses and contacts at this same store for the past 10+ years. After my eye exam I went to ask about contact lenses and was told if I did not like Accuvue I could just look at the book they had with price list... Absolutely no help in deciding what would be best for me. When asked what brand I used was told they are no longer being made and told if I did buy them to get them from the same place (wow how helpful). I then asked if there was a way to obtain samples and if there was a fitting fee as I had not bought contacts there in a couple years and was told they do not have samples and if I wanted some to just buy the contacts. So apparently they no longer do fittings at this location and you can only order contacts now. Also, I was interested in buying a new pair of eyeglasses and all the salesperson there (guy with glasses at the desk) did was hand me a coupon that said there is a discount when you get a eye exam. At no time was any effort made to try and look up my customer info in their computer. As well, my eye exam was not so great. Was told that an issue with my eyelid "was cosmetic" even after I told the optometrist (Dr. Zhang) that it was considered a functional issue and covered under OHIP (as my 2 previous eye surgeries were paid by OHIP before). So to have a Dr completely miss this is just not good.

Lawy Tail

I bought about eight pairs of glasses from Laurier Optical and they are great. I've changed my style a lot. I have sports glasses, shooting glasses and regular glasses. I’m really on a budget and I didn’t want to spend $300 to $700 on a pair of glasses even though my insurance covers most of it. So I decided to go with Laurier Optical and they’ve been awesome so far. I’ve been buying from them for about two years. The quality is really good for being at such a low price. I get the cheapest pairs and I like them a lot. They are durable plastic and I’ve only had one pair break on me out of the eight. I feel that the ordering process could be easier with certain items like the sports glasses. There needs to be more variety in them and I would love that and it would be great for everyone.

Raymundo Dashawn

Have been coming to this location for many years. Laurier Optical has amazing customer service. The staff was very knowledgeable and helpful

Claudianus Lenaghen

Priceless service all their 5 star ratings are true and deserved. I got yesterday my sunglasses from this location. Thank you guys so much.

Joshua Owens

This location has a great selection and wonderful service. The staff were incredibly helpful and patient in helping me select a frame, which I am very happy with. Will definitely be returning!

Lissie Celestina

Amazing service. Went in to buy a pair of Ray Bans. The staff were so welcoming. i was being very picky with what i wanted but they were more than happy to accommodate me.

Adela Kendrick

Staff are very knowledgeable :) they get it right the first time ; very little if any adjustments needed ; and I have progressive lenses.

kristina hall-brown

For my first time having to get glasses the staff were helpful and accommodating. Will definitely be coming back.

Eloise Colon

I went there last week to buy glasses and contacts after lens crafters. The quality of customer service and hospitality is outstanding for a small store like that. All the team members i believe two guys and two girls as well as the manager, who was an extremely friendly guy, greeted me and explained their promotions. I would definitely recommend anyone else to go to this store. Hats off to their amazing team!!!

Kelsey Hameet

I needed a pair of cheap glasses and when I saw the prices at Laurier, they were pretty cheap. I ordered twice from them and it was easy. Everything was fine with Laurier Optical.

Edward Kostka

This is the best place to go for glasses. They have a great selection and the two people who work there are incredibly helpful...they fully understand customer service. Great environment, great staff, great product!

Girten Radcliffe

A great overall experience. I was seen on time, the staff was very friendly and knowledgeable and the follow-up was fantastic.

christopher scott

Higher quality frames than you can find at standard chains. The service was also wonderful.

Ahmad Osman

I had accidentally sat on my glasses this morning, and it was completely crooked and the sight was so distorted I hardly was able to see clearly. Brought it at this place, and the gentleman working here was so kind and fixed it in no time and completely free of charge(although I had purchased my glasses abroad, so wasn’t even a customer). Highly recommend this place!

Curtis Jackson

I was treated very poorly, once I mentioned I was on disability. Which was basically a none issue , since I had been saving up. So that I wouldn't have to stay within the perimeters, that disability would allow. This was a mature lady in her fifties or maybe sixty. I was the only customer in the store. All the sudden it was like l was an undesirable. Will never go there ever again, she needed to qualify her customer better than that.

Geti Faize

Worst place to buy contact lens. They made me purchase a WHOLE years supply of contact lens before giving me trial ones. This was when I even said I have not worn contact lens before. Turns out the trial lens that came with the supply was no good for me. Kept giving me other lense, none good. So when I decided to reduce my supply to six months and change to a different brand (made it much cheaper) they refused to give me back the difference. Instead he said he would do store credit. All they care about is scamming you. Save yourself the headache and go somewhere else.

James Durand

This store is great. The store has great atmosphere, very friendly and helpful! I had the best experience 10/10

Lisa Singleton

Great service by the associates. Went there for an eye test and made 6 pairs of prescription glasses because of their good customer oriented service. Will be going back to them.

ruddie Veronica

Great Deals on glasses and customer service was awesome. I highly recommend anyone who is looking for glasses to visit this location.

Guillaume Lelievre

(Translated) Excellent service. Very fast and professional. I arrived with my 2 boys and quickly they took care of us. I only have positive things to mention. (Original) Excellent service. Trės rapide et professionnel. Je suis arrivé avec mes 2 garcons et rapidement ils se sont occupés de nous. Je n'ai que du positif à mentionner.

Cam Walsh

I was grateful for the service at this store. Having lost my only pair of prescription glasses in the river that morning, Dr. Singh kindly squeezed me in for an eye examination that afternoon. All of the staff were friendly and helpful and I appreciated their flexibility in accommodating me in a time of need.

josee chevrier

Went here for my daughters...felt like the optometrist hated her job and wanted us out. Appointment was 40minutes late. Bought glasses, never again.

Betty Dauphinais

Last year I got my me glasses and prescription from Laurie Optical. I picked them up the day of lock down and had my first adjustment 3 months later. Now I should mention during my eye exam I never saw anything clear and wondered how my new glasses were going to work. I had 2 more adjustments always mentioning that the distance was not clear. On my last adjustment they said they would speak with the doctor and call me, nothing ever happened. A couple of weeks ago I went for my yearly exam and told all this to the doctor. After a more clearer exam he said that my prescription had changed but he would try to replace for free. Well that did not happen and was told they would like $300.00 to replace my lenses. Funny there was a lady ahead of me and I overheard her conversation and she to had to have her prescription changed after a year for $300.00. Seems to be the magic number. Went to another optometrist in Brockville who improved my prescription from Laurier. Also my eye issues mention from Laurier do not exist and the prescription eye drops not needed. Their up sell for progressive bifocals is also a cash grab.

julius Bangojr

The staff there are nice enough. Problem is where they have the lenses made. Second time now they were made incorrectly. First time was just the bifocals. This time, the glasses are not useable. Can't even see out of them. Looks like all was done is they added glass to it. They look thicker, and even the bifocals are smaller. Hope they don't think I don't see the difference. They want me to see the optometrist again. No sense in it. Nothing has changed from last week

Baxie Maude

I took my family here to get their eyes checked and we all left happy! My oldest son got his glasses same day! The rest if us waited a couple days cause of the extra but the turn around time was fast. I absolutely love the customer service.

Valerie Hebert

Pushy sale, very horrible service.

g clouts

Yes I agree -very unprofessional ODSP RECIPIENT- this place is definitely not for you (only two pairs of men I wear to pic from both see threw plastic glasses like construction safety glasses) service and management also lack costumer appreciation - I find that this will never happen to me again for eye exam or doing anymore business

Mary Connor

They took really good care of me. Super friendly staff. You won't be disappointed if you go here.

BHN ECAF

Went very well, there seemed to be a bit of confusion with some receptionists about Direct Billing to my Benefits but it was cleared up fairly quickly. Great service, great selection. Thanks!

Elizabeth Thornley

Very happy with the excellent service and my new glasses. I highly recommend Laurier Optical in Aylmer.

Kristin Lo

I liked the price of the eye exam ($80) and Dr. Zhang was very good. No complaints there. My only observation that was concerning was the way the store manager was treating a staff member. While she was attentive to customers, she was abrasive towards her staff member. I like to support companies that treat their employees with dignity and respect so my only feedback would be that- be respectful to your staff. Moods tend to trickle onto others. A happy working environment will create a happy shopping environment.

Husein Plant

I love this place. My 8 yr old daughter was so comfortable with the doctor. She made her smile and educated her on her vision. This will definitely be my go to optical.

Katherine Gonzales

This is a great place to get glasses. Customer service is outstanding!

Linda Halliday

Laurier optical at Rideau has great customer service, and a wide range of frames/lenses to choose from. A one-stop shop to get your eye exam and get your glasses done as well

Christian Emslie (Homeless2Ironman)

Went in and talked to the staff and explained my very limited budget. They were great to work within what I was able to afford. Will always come back.

Ponpon Summer Program Ponpon Plein-Air

Has been the best service I've ever received for our entire family... I had a major eye emergency last year - I lost my vision completely, and their Optometrist saw me upon my arrival at the store, My 3 year old just had her eye glasses replaced at no additional charge when the lenses ended up being too heavy for the frames we selected and weren't staying on her face, and my husband has been going here and ONLY here since a MAJOR eye operation 4 years ago. Excellent service, very professional, kind and considerate! Helpful as ever, curtious and patient as any customer could ask for. I can't possibly imagine how anyone has anything bad to say about this location! Amazing service, great product, and I WILL be back!! They have a very long term customer here with me and my family!

Russell Segura

I have been using Laurier Optical for over 5 years and have never had a bad experience. The staff are always helpful, knowledgeable and friendly and the service is excellent. Definitely recommended!

Patricia Olson

I've been going to Laurier Optical for over 3 years. Everyone there is very friendly/ great customer service. They have a good option of frames/lenses and they have assisted me with picking out frames.

Jane Harmon

There are always associates available for assistance, their customer service is great !

Emmanuel Smith

I took my family here to get their eyes checked and we all left happy! My oldest son got his glasses same day! The rest if us waited a couple days cause of the extra but the turn around time was fast. I absolutely love the customer service.

Sharon Ryan

I've gotten glasses here for a few years and referred all family and friends here. The staff are good and very accommodating. He's friendly and helpful and the prices are very good.

Christie LeBlanc

Beware! They mess up prescriptions to push new glasses. Worst eye care experience ever.

Qianwei Zhang

I made an appointment with them but they let me wait for 1 hour. why you don't call me before if you cannot punctually

E.

I bought one pair of prescription glasses and frames, with a combined cost of around $500.00. The process of measuring my eyes for the lenses seemed much less through than it has in the past, but I've not had any problems with my vision. When I picked up the glasses, I was not given the case that goes with the frames I bought, but one from a different designer. There was no cleaning cloth included. If I were buying discount glasses and generic frames, I wouldn't care, but that kind of thing is not acceptable at this price point. Upon pick-up, the sales attendant did no even offer to fit the frames and seemed a bit taken aback when I asked. Overall, the service was courteous but fell short on professionalism. I would expect this type of service when buying non-prescription sun-glasses, not prescription eye-wear. Two weeks later, one of the lenses seems a bit loose. I would not shop at this location again.

René Dionne

(Translated) My family and I have been doing business with this company for at least 5 years. The owners, staff and the optometrist are very courteous and professional. Excellent service! (Original) Depuis au moins 5 ans que ma famille et moi faisons affaire avec cette entreprise. Les proprios, le personnel ainsi que l'optométriste sont très courtois et professionels. Excellent service!

Gordon Schuetz

From the time I walk In to the time I leave everyone has amazing customer service , always friendly and willing to help !

Jingyi Ma

horible experience

Raymond Lillie

I receive professional service every time I come to the store for service. I'am very happy with your professional help

Luc Trepanier

I would like to compliment Mr. Nadim Ibrahim on the exceptional service he provides his customers at Laurier Optical, 210 Aylmer Rd., Gatineau (Aylmer Sector) QC. He is professional, competent and genuinely cares for the satisfaction of his customers. The aftercare service is superb. As far as I am concerned, you could not get better service anywhere else. I would also like to inform the people who had a bad experience, myself included, with the rude, obnoxious lady optometrist, who performed the eye test, was dismissed due to several complaints from customers. Rest assure that she is no longer associated with the Aylmer branch. I have been his customer for the last several years and was always looked after in the best possible way. It’s always a pleasure to deal with Nadim and I can highly recommend him for your eyeglass wear at a reasonable price. Luc Trepanier

Bianca Remillard

(Translated) Very good service !!! (Original) Très bon service !!!

Momma Fox 0819

My prescription is wrong. The extras that were to be added were not. (I have an astigmatism. So its important I do not have lights bouncing on my glasses). When I called back to tell them this, they said it was "too late. It could only be done at time of making my glasses. No other solution offered." I was on a limited budget, and the ladies made sure I was fully aware of that. Rude. Short patience. Absolutely no words of positivity. I will NOT be back and I will never recommend this spot to anyone else.

Lavie Yu

Do not buy anything from this store, because you will never get it. The sales Melkon said if I bought 6 month supply, he cound give me 3 month extra for free, so I I did. They said it'll only take about a week to get the contacts, but I waited for a month, the contacts were still not here, and the sales Melkon who sold me the contacts went AWOL, the manager Nicolas said he didn't know anything about my order, but he could send out tryouts for me while I was waiting for the contacts. And again the tryout never arrived!!! I called several times to confirm the tracking number, manage Nicolas said they've already send out the tryouts, but they did not know the tracking number, and he had no idea where were the tryouts. The another manager with a bad attitude verbally attacked me and asked me if I need a refund, he can send me a check in three weeks!!! And now I didn't receive my refund or my contacts, Laura Optical is a store full of frauds!!! If you want to buy something from them, you may just give the money to homeless!

Lillian May

Was treated very porly by the doctor, no respect for women it seemed like. I also told him that I was leagal blind in one eye, He was trying to do my eye exam and literally told me that " I was not corporateing with him" This is because he was trying to shine a very bright light in my eyes. The doctor told me "I was moving my eyes" when I was not! When he took the light away from my eyes, they where drenched in tears from trying to keep my eyes open so long for the eye doctor to Inspect my eyes. Then he got frustrated and told me he was done with me and completely ignored me after that. I WILL DEFINITELY NOT RECOMMEND GOING HERE, OR TAKEN YOUR LITTLE ONES HERE. AS THE EYE DOCTOR HAS NO PATIENTS!

Taylor McHugh

Ordered glasses six weeks ago and still haven't received them. Not very satisfied.

Beth Hayden

I was in Laurier Optical in Brockville yesterday and I was served by Wendy and she has always been my favorite person to go to ???? she gave me the best service as always, and I am so happy with the frames she helped me pick out ! I can't wait until they come in????

Kenneth Olney

Best eyeglass ever! First trip laurier optical was a success. Awesome customer service!!!

Raphael Castellanos

Totally love this location, very patient, professional, and friendly

Rosa Gallegos

Incredibly helpful staff and a good selection. I would highly recommend them.

gzahalan

The experience at this store was exceptional. They came highly referred and they did not disappoint. Randa was great to talk to and in combination with Nadim, they were able to get me a great deal on the frames and lenses I purchased. My wife and I drove all the way from Ottawa and it was very worth it. They will do whatever they can to make you happy which is very rare to find today.

Carol Brown

Best contact lens price in the region and quick services

Mary Poole

Simply amazing! Very professional, accommodating and most importantly highly knowledgeable.

Samantha Gardner

5+ stars! I love this store! The staff are so friendly and every time I go buy frames, I have a wonderful overall experience. Definitely recommend.

Nancy Paradis

Very poor service. The whole exam lasted 5 minutes, the optometrist told me my eyes were 100% even if last year on of my eye was 0.50 and I told her I could see it in my vision. Very disappointed.

Heather Allen

This place is the best optical. I like to go there because i get great service for me and my family. Thanks for the great service.

jwishloff

Dr Zhang was amazing. Patient, gentle, thorough, and professional. The salespeople on the floor were attentive, diligent, and listened to my preferences. The eye exam is very reasonably priced at $80. However, the frames are exorbitantly priced. Thinning and scratch-proofing the lenses is also extremely overpriced at this retailer. Though the equipment in Dr Zhang's office was clean (I watched her sanitize all instruments before use) the equipment in the pre-exam room was visibly dirty. I will return for Dr Zhang's flawless service but next time will interject that all machines should be cleaned before use. I will also continue to purchase frames and lenses elsewhere.

Vivian Garza

Same place I have come over the years, friendly staff and very relaxing place.

James Devine

Very knowledgeable staff and great prices. Every year I get 2 new pairs of glasses with the always-on deals. Always happy with their service and selection.

Ann Palmer

The store manager and staff are great! Always willing to help me get the best deal and very friendly! Always a great experience, will definitely return next time

Avigdor Copland

Amazing staff, very attentive and patient with their customers. They made me feel easy and helped me along the way to find the best frame that suits me.

Joseph Richardson

Have been going there for years. Service is wonderful and the styles are so unique! I always get loads of compliments on my glasses. Looking forward to my appointment later this month!

Sylvia Jones

My Doctor explained my condition clearly and gave a complete exam. My fitter covered every possible option and savings and gave good advice. We accomplished a lot quickly. I am very happy!

Kurt Sosa

I cannot imagine a better, nicer eye care store. The people there are genuinely committed to providing the friendliest atmosphere possible.

Bonnie Church

2 yrs ago my husband and I both got an eye exam and glasses from here. We spent $1,075 and $700 respectively on new glasses. When my husband picked his up, he couldn't see - the owner told him his eyes were just tired and to go home, things would be better in morning. Morning came and he still couldn't see. Come to find out, they put the wrong prescription in them. Then when they fixed it, he still couldn't see and they wouldn't help him. We now see another optometrist in Brockville who also does glasses. Excellent service, and excellent prices. We paid 1/2 of what we did at Laurier. They are nothing but rip off artists - We do not recommend them.

Wanda Morales

Cute glasses for the best price! Can't wait to get these!!

William Ouimet

I had an eye exam here, and got a prescription. I've since ordered contacts from here and from other websites. The customer service at this location is not that great (most notably the receptionist) so, I've decided to order online from now on and I save about 30% compared to in store. The added bonus is that there's no more waiting around. One time I had an appointment here and waited almost 1 hour extra. Don't waste your time!

Cassandra Nason

Boy was I ever ripped off! I paid over $700 for glasses. I decided to get a new pair as these made me look like Mr. Magoo. I went and they have a very limited selection for petite women. I went to Hakim and picked out a beautiful pair within 1 minute of being there. Then we tried to get Laurier to fax my prescription. Well, first their fax was broken, then they said they would email it, excuse after excuse. Hakim Optical had to phone 4 times. I waited over an HOUR for Laurier to send my prescription! Utter nonsense. Laurier said they were busy. I stepped outside, called Laurier and tore them a new one. I told them to send it in the next 5 minutes or I would be in to see them and I would be very loud and very angry. Well, surprise, surprise. They faxed it over. Yep, they lied and said their fax was broken. At Hakim, I got frames that were the same price plus anti glare, transitions and shatter proof frames -. All that for $200 cheaper than at Laurier optical. There I just got progressives and nothing else, no anti glare, no unbreakable lenses and no transitions. Laurier optical is A TOTAL RIP OFF! Do yourself a favour and go to Hakim Optical. They're far, far less expensive, have a better selection and the lady helping me was wonderful

Terrell Melendez

First time in the store and staff was so helpful with the whole process, and offering suggestions on frames to try. A very seamless experience!

Johnathan Draper

Went for an eye exam. All the staff were great.

Annice Dixon

I came to this store to get prescription glasses made on the spot. They were able to make my glasses really quickly and even made sure that they were adjusted just right. But, the highlight of my visit here was the customer service. The people were just so nice and friendly--it was such a pleasure to meet them. I walked out very excited to tell others about this store for the quality of the glasses and the service.

Curry Hamilton

I had my eye exam and glasses made there and they were very proffesional,and answer every question i had.i will only go there from now on.

Alicia Brandt

Amazing people! Amazing service! Very fast and very informative!

Morgan Lynch

I would like to thank the staff at Laurier Optical for the assistance with my eyewear. The nose pad broke and it was repaired for me. I will be buying my glasses from them.

Douglas Allen

I see amazing! First time I've seen this clearly and it's great.

Antonia Campbell

Very helpful with assisting me on my eyeglass needs! I needed a new pair of glasses asap and they were on it! Would definitely come back for future needs.

Taylor Gillespie

Doctor was extremely rude and was in a rush to get us out of the room. Dissapointed in the service and won’t be going back

Myra Berry

Amazing staff and service. They are super kind and my visit at the optometrist was amazing. I got my eyes checked with no pain or struggles. The staff and doctors are amazing. I would 100% recommend and would go there again!

Heather Gordon

Amazing, friendly, and professional. The eye exam was very productive and efficient. Doctor took the time to answer all my questions. The staff at Laurier Optical was unbelievable gave great advice stayed within my budget no forced upselling and made sure I was happy with my glasses.

Natalia Prado

They advertise direct billing to insurance and walk-ins welcome yet offer neither direct billing to insurance for appointments nor walk-in times

Rainbow Minerals

The women there are pretty dense. There is a man Ali I think is his name, he is on the ball..but service is slow

Jasmin Mouna

I had two pairs of prescription glasses done through Laurier Optical at the Rideau Centre in Ottawa. All I can say is that I was extremely and delightfully impressed. I received the highest quality workmanship on the reading and progressive glasses. Timely delivery. Staff members are absolutely dedicated and professional. Excellent management approach by a young Manager. He is genuinely friendly, patient and very eager to ensuring top notch product for the client. Overall, my experience in this line of business has been the best ever compared to any other store in Ottawa. All this for the most competitive price you can find anywhere.

Ron Brown

I liked Laurier Optical's price and bought full-rim glasses. I've had them for a couple of months and it's good. I'm still wearing them and they haven't broken yet.

Michael Long

My wife and I have been buying our glasses here since we moved to the area 10 years ago. Great selection of brands. The absolute BEST service.

Lee-Ong Sim

Staff have no idea what they're doing. The woman was barely able to use a computer.

Roger Cortez

By far some of the best customer service I’ve ever dealt with. The whole team went out of the way to assist me as well to guarantee that I got what I needed. I will definitely be back whenever I need optical assistance and I highly recommend future customers to shop at this store.

arvie Estelle

Very welcoming/friendly and helpful staff, great selection of glasses and I received them in a timely manner. A good experience visiting this location and I am very happy with my glasses.

Kim Johnson

I love everything about Laurier Optical! Everyone who works there is so professional and you see just how passionate they are about their products.

Blanca Delgado

Great place great employees. Helped me put my mind at ease. I will be back again.